1.

The African market is a new market to most of Vietnamese companies, therefore, when
doing business here, they choose to hire local agencies mostly to reduce the complexity.

2. When dealing with volatility, the most important action is to gather as much external
information as possible.

True

3. According to Mc Kinsey's three horizon model, when a company begins to acknowledge that
the world revolving around them is no longer what it used to be, it should immediately create
genuinely new business.

True, The ‘first horizon’ is when companies begin to acknowledge that the world revolving around
them is no longer what it used to be and that their ‘business as usual’ has outgrown its relevance.
This is the juncture at which organizations begin to experiment with new modi operandi of
functioning.

4. The trend when many banks have currently applied artificial intelligence, digital twins, the
cloud, etc can be considered as a financial force in the external business environment.

False, Change economic force to technological forceforce

5. When the exchange rate of USD/VND increases, the Vietnamese people feel more reluctant
to travel abroad.

True, because VNese people need to spend more money

6. The competing power of telecommunication service providers over individual customers

mostly comes from the fact that there are just a few of them (the telecommunication service
providers).

True, because the barrier to enter the telecommunication industry is high.

7. According to Micheal Porter, all the factors in Micheal Porter's five forces have the same
importance to companies when they evaluate external business. environment.

True. Because these elements always have to go together, they cannot be separated

8. The increasing social media pervasiveness is a economic force in the external business
environment

True

9. When a company organizes a meeting of a group of high level experts or managers to make
a forecast together, it is using the Delphi method.

False. It is using Jury of Executive opinions

10. The situation when several companies currently stockpile raw materials because they do
not know whether their prices increase or decrease is considered an action to deal with the complex
external environment.

True. Because businesses will reduce risks when the input supply chain is interrupted, and at the
same time ensure the fulfillment of orders signed with partners.

11. When a company evaluates the external environment, using quantitative forecasting
approaches helps it to obtain more trustworthy results than the using the qualitative ones.

True.

12. The rivalry among competing companies producing sugar in Vietnam is high due to very
small capital requirements

True. Barrier to enter is low

13. Bargaining power of customers is higher where products are standard or undifferentiated..

True, Bargaining power of consumers also is higher when the products being purchased are standard
or undifferentiated

14. Due to the globalization, the Vietnamese exporting activities into new markets become
easier and easier because there are no tariffs anymore.

False, because there still have tariffs when the VNese exporting into some other new markets.

15. The lower the fixed costs in a industry are, the stronger rivalry among competing companies
increase.

False, Change the lower to the higher

16. High rivalry among competing companies also decrease when the demand for an industry's
products is falling

False, when the demand for an industry’s products is falling, it is a condition that cause high rivalry
among competing firms

17. When a country increases or reduces the interest rates, however they cannot forecast its
impact on the economic boost anymore, this phenomenon is due to the volatility in business
external environment.

True,

18. The higher the barriers to enter the market are, the stronger rivalry among competing
companies increase.

False, Change the higher to the lower

19. The globalization and technological advancements are two main drivers that make external
business environment become more and more complex.
20. Vegetarian food and non-vegetarian food are not substitute products because they serves
different group of customers

True

21. Technical advances can create new competitive advantages that are more powerful than
existing advantages.

22. A situation when that the same external conditions and inputs can lead to very different
outputs or reactions of the system is called a volatile one.

23. The higher number of competing firm is, the stronger rivalry among competing companies
increase

24. To companies operating in Vietnam, the military movement between Russia and Ukraine is
considered as a political force in the external environment