II.

Mission, Vision, & Core Values

A. Mission

“give customers what they want, and get it to them faster than anyone else.”

B. Vision

“to contribute to the sustainable development of society and that of the

environment with which we interact.”

C. Core Values

“beauty, clarity, functionality, and sustainability.”

D. Code of Conduct

Zara is a brand bought by Inditex, therefore it’s code of conduct is created by

Inditex and is applied to its other brands as well.

Internal Code of Conduct

Employees

Inditex does not employ anyone below the legal age. Inditex employees are not

discriminated against because of their race, physical disability, religion, age,

nationality or sex. At Inditex, the employees have their right to associate or

organize themselves or to bargain collectively. The salary that Inditex employees

receive is according to the function performed and always under the pacts of

each sector. Inditex guarantees that its employees work in safe and healthy

workplaces.

Business partners

Inditex makes sure that each and every one of its business partners fulfils the

contents of the paragraphs of this Code on customers and employees.

Suppliers

The External Manufacturers and Workshops of Inditex are bound to comply with

the contents of the employees and customers paragraphs of this Code. Likewise,

they permit any monitoring by Inditex, or authorized third parties, to verify their

compliance.

Customers

Inditex undertakes to offer to all its customers a standard of excellence in all its

products; at the same time, it guarantees that its products do not entail a risk to

their health or safety.

Society

Inditex undertakes to collaborate with the local, national and international

communities in which it operates. To guarantee adequate introduction and

subsequent management of the Code of Conduct in the chain of production.

Inditex code of conduct for external manufacturers and suppliers

This new Code is expressed in eleven points:

No forced labour.

Inditex commits to not allowing any form of forced or involuntary labor in the

facilities of its external manufacturers, suppliers and their subcontractors.

External manufacturers, suppliers and their subcontractors may not require their

employees to make any kind of “deposits” nor retain their identity papers.

External manufacturers, suppliers and their subcontractors must acknowledge

the right of their employees to leave their employer after reasonable notice.
No child labour.

External manufacturers and suppliers must not employ persons under 16. In the

event that local legislation might provide a higher age limit, the company will

respect it. Persons under 18 should not work at night or in hazardous conditions

as defined by Recommendation 190 of the International Labour Organization. If

any form of child labour is found in the production centers and/or facilities of

external manufacturers and suppliers, protocols designed to suppress it must be

applied and educational programmes developed for the suppression of any form

of exclusion of minors until they attain the minimum labour age required.

No discrimination.

The company prohibits discrimination as regards recruitment, compensation,

access to training, promotion, termination of the employment agreement or

retirement, based on race, caste, creed, nationality, religion, age, physical or

mental disability, gender, marital status, sexual orientation and union

membership or political affiliation.

Respect for freedom of association and collective bargaining.

External manufacturers, suppliers and their subcontractors should ensure that

their employees, without distinction, have the right of association, union

membership and collective bargaining. No retaliation may arise from the exercise

of such a right, and no payment whatsoever may be offered to employees in

order to hinder the exercise of that right. External manufacturers, suppliers and

their subcontractors should adopt an open and collaborative attitude towards the
activities of Trade Unions, Workers’ Representatives are protected from

discrimination and free to carry out their representative functions in their

workplace. Where the Rights to Freedom of Association and Collective

Bargaining are restricted under Law, appropriate channels must be designed to

ensure a reasonable and independent exercise of such rights.

No harsh or inhumane treatment.

All external manufacturers, suppliers, and their subcontractors shall treat their

employees with dignity and respect. Under no circumstances may they use

physical or sexual abuse, verbal or power abuse or any other form of harassment

or intimidation.

Safe and hygienic working conditions.

External manufacturers, suppliers and their subcontractors shall provide a safe

and healthy workplace to their employees. This includes minimum conditions of

light, ventilation, hygiene, fire prevention, safety measures and access to a

drinking water supply. Where necessary, facilities for food storage shall be

provided as well. Accommodation, where provided, shall be clean and safe.

External manufacturers, suppliers and their subcontractors shall take the

necessary steps to prevent accidents and injuries to health of their workers by

minimizing as much as possible the risks inherent to work. Manufacturers,

suppliers and their subcontractors shall provide workers with regular training in

the matter of health and safety at work. The company shall appoint a person in

charge of health and safety within the management, duly authorized, with

appropriate decision-taking power.

Wages are paid.

External manufacturers, suppliers, and their subcontractors shall ensure that the

wage for a standard working week meets at least the minimum legal or collective

bargain agreement, whichever is higher. In any event, wages should always be

enough to meet at least the basic needs of workers and their families as well as

any other which might be considered as reasonable additional needs. External

manufacturers, suppliers and their subcontractors must provide workers with

written and understandable information about their wage conditions upon their

recruitment. External manufacturers, suppliers and their subcontractors must

also ensure that wages and any other allowances or benefits are paid on time

and rendered in full compliance with all applicable laws. Specifically, external

manufacturers, suppliers and their subcontractors must pay wages in the manner

that best suits the workers.

Working hours are not excessive.

External manufacturers, suppliers and their subcontractors should adjust the

length of the working day to the provisions of applicable laws or a collective

bargaining agreement for the sector in question, if this agreement provides

greater protection for workers. No matter what, they can’t require their employees

to work, as a rule of thumb, more than 48 hours per week and workers must be

granted at least one day off every 7 days on average. Overtime should be

voluntary; it shouldn’t exceed 12 hours per week; it shouldn’t be demanded on a

regular basis and it always should be compensated with time off at a premium

rate.

Environmental awareness.

External manufacturers, suppliers and their subcontractors shall be duly

committed at all times to protect the environment and shall comply, at least, with

the standards and requirements of the applicable Local and International Laws

and Regulations.

Regular employment.

External manufacturers and suppliers must ensure that any employment

formulas they use are part of ordinary labor practice and applicable local laws.

External manufacturers and suppliers shall not impair the rights of workers

acknowledged under labor and social security laws by using schemes such as

subcontracting, homeworking, training, or apprentice contracts.