Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part A – The Role of Critical Thinking

1. Identify and explain two (2) key characteristics of critical thinking processes that could be used in your workplace.
Key Characteristic Explanation
1. Logic We use a rational way of moving ahead from step to another. Each step has to be verified and justified

2. Exploration and analysis We consider all available options, measure their cons and pros, assess their risks and consequences till we reach the final
decision

2. Complete the table below for the two workplace practices and include another practice from your own workplace.
Workplace Situation Information Needed
For example: Intranet for Style Guide and
Business proposals Templates – this helps you to know
what information to research and
could include:
 Information from various
sources relevant to the
proposal.
1. Update the What are the fire initiators in
organisation’s Fire the area and possible types of
Drill fire?
What are the existing controls
Where is the location of the
current place?
What is the current procedure
People training and skill
competencies
How can you ensure that this
information is reliable?
Check version numbers on the
Style Guide and template
With my research ensure that the
information is obtained from
reliable sources – suppliers,
stakeholders, subject matter
experts, current trends and
research, etc.
Review the history of these
records
Consult the expert persons
Verify the source of the
information
Check the data dates (more
recent, more relevant)
How could critical thinking
concepts be applied to this
workplace situation?
A proposal or business case allows
me to identify an issue along with
viable solutions – critical thinking
will enable me to appropriately
assess the possible solutions and
present the best case to the
business decision makers
Brain storm with stakeholders
Test the equipment
Communicate the change and
seek feedback
Simulate the hazard and assess
the results
Identify two (2) benefits of
applying critical thinking in this
area / situation
Allows the proposal to be
presented with factual information
rather than an emotional plea
Allows various options to be
explored and examined based on
current research.
Self-justified decision
Information shared with all
stakeholders
Build ownership and sense of
responsibility for the team
members

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

2. Use of current MSDS OF THE CHEMICAL
cleaning chemicals IDENTIFIENG OUR NEEDS
SITE ENVIRONMENTAL
STANDARD AND COUNTRY
REGULATIONS
FORMAL MSDS FROM THE
SUPPLIER
SOP & SWI FOF MACHINES AND
LUBS USED
SITE STANDARD AND COUNTRY
REGULATIONS FROM HSE
DEPARTMENT
Team brainstorming
Feedback from stakeholders
THE SELECTED CHEMEICAL TO
MEET OUR NEEDS
MEET HSE AND COUNTRY
REGULATIONS
Confidence In workplace

3. Improve current What tools required
tools store What tools available already
Site lifting standard
Site chemicals storage standard
Get all site safety standard
from document control or from
HSE department if there is
anything not clear
Team brainstorming
6 hats concept to get the best
management option
The best management way to
control the tools issuance and
return
Get all the required tools to be
available on one place

3. What two (2) questions could you ask your team members to gain a better understanding of the work tasks they are responsible for?
1. Why this machine is down and what you did to get it fixed?

2. Where is your workshop prestart and what you did to get these issues settled?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

4. Your manager is reviewing rostering options for staff. They have asked you to research and respond to the two (2) questions below. Identify the information
source/s and draft a response to your manager for each question.
Questions asked by your manager Sources to access the information Draft a response to your manager’s question
1. What are the current issues with HR The manpower coverage is not well distributed over the month
rostering? Department admin / manpower coverage
2. What are the maximum number of HR 12 hours per working shift
hours that can be worked in a HSE
day / shift by an individual?

5. What would you do if a stakeholder informed you that a solution you were going to use to solve a workplace limitation was not appropriate?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

BSBCRT411 Appendix 1 – Part B – Leading Critical Thinking

Processes
Group Activity, Presentation and Feedback
1. Working in groups of 3, as assigned by your Trainer, review the following scenario to complete the
following:

Proposed Workplace Practice / Scenario:

How to reduce the perception of ‘them’ and ‘us’ between different teams, different
departments or different levels in the organisation.

10-minute Group Brainstorming Activity: as a group identify the strengths and limitations of the
workplace practice / scenario using at least one (1) critical thinking techniques (i.e. use Edward De
Bono’s Six thinking hats OR the SWOT analysis OR another Tool).
Take a photo of your group’s brainstorming as you will need to upload this in
Moodle as additional evidence for this assessment.

Group Members’ Names WALID, SHERIF, MAHER

2. Individually: Following the group discussion complete the table below to:
 Identify YOUR two (2) preferred solutions
 Justify your decision-making process for your recommended solutions
Notes in preparation for your 3-4 minute presentation where you will present YOUR two preferred solutions
The two (2) ideas I am recommending as Justify the decision-making for your recommended
solutions to the work practice are: solutions
1.

2.

3. Using your notes above, present (3-4 minutes) your preferred solutions to your group members. Your
recommendations can be different or similar to others in your group.

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

4. Seek feedback from the others in your group regarding your critical thinking process, decision making
and recommended solutions. Note the feedback you have received in the table below. This
information will be used in Part D of this Appendix.
Feedback received regarding your critical
Group Member Their Role
thinking processes
1.

2.

5. Based on one of your preferred solutions from Question 2, develop a proposal (business case) to get
the decision makers’ approval for your proposal.
All sections must be answered using full sentences, wherever possible.
Proposal / Business Case
Date:

Workplace Process that was Analysed

Identified issue – What needs to

change and why?

Possible solutions 1.
(Minimum of 2)
2.

Recommended solution

Benefits of recommended solution

Associated risks

How the solution will be

implemented?

Resources required Type of Resource Cost

(Human, Budget, Time)

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

Timeframes

Who are the decision makers who

need to review and approve this
proposal?

6. Complete the following table.

 What legislation, policies or procedures would you need to follow when developing and
presenting your proposal?
 What legislation, policies or procedures would you need to follow when applying critical thinking
practices in your workplace?
Legislation / organisational policy or Reason you would need to use / be aware of this information
procedure
1.
Relating to
Proposals

2.

1.
Applying Critical
Thinking

2.

© Future Institute of Australia 2020 | RTO CODE 41339 | BSBCRT411 – Appendix (Version B) August 2021
Assessment Appendix BSBCRT411 Apply critical thinking to work practi

BSBCRT411 Appendix 1 – Part C – Lead Critical Thinking

Processes in the Workplace
This assessment task is to be completed in conjunction with Appendix 2
You are required to develop solutions for two different workplace limitations using a variety of critical
thinking tools and techniques. The first critical thinking task is covered in Part B of this Appendix and
wherever possible both tasks will be conducted in the workshop.
The analysis for this workplace task is to be done using Appendix 2. You MUST use at least two of the tools /
techniques which can include any of the tools and techniques provided in Appendix 2 or other tools that you
use in your workplace to critically analyse a workplace practice.
Upload Appendix 2 as evidence of your brainstorming / analysis using a minimum of TWO tools / techniques.

Second Critical Thinking Task

1. Provide an overview of the existing workplace practice you will be reviewing and explain why you
chose it.
Mobile maintenance training section

2. Detail at least two (2) sources of information you need to access to ensure you are fully informed of
the workplace practice in order to analyse it appropriately.
Information source Located What information it will provide to resolve
the issue / workplace practice
1. training sop Document control Training processes and responsibility

2. training records Training shared folder Training progress

Who could provide you with additional information?

Person & Role Information they could provide Questions you could ask to gain
additional information
Workshop supervisors Feedback on training effectiveness How many re do after attending
the training
How many tasks they (the
trainees) started doing it the
first time?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practi

3. Using two (2) different tools ONLY SWOT ANALYSIS / techniques in Appendix 2, analyse your chosen or
proposed workplace practice to identify at least two (2) features, two (2) limitations and two (2)
possible solutions.
Use the templates in Appendix 2 to assist with this analysis. Upload your analysis (Appendix 2) to
Moodle.

Analysis of the workplace Mobile maintenance training section

practice
Two (2) Features / 1. developing workshop teams and performance
Elements of the Existing
Workplace Practice
Features are distinct attributes of 2. employee development pathway
something – or what something
is about
Two Limitations Two possible solutions for each limitation
Limitations are restrictions

1. new hired training team 1. all trainers to attend TAE course together

2. identify tasks, roles and responsibilities

2. no historical training records / this is the 1. skill gab analysis for the workshop teams
first technical training on workplace

2. documentation procedure to save all our current training

records

Threats

© Future Institute of Australia 2020 | RTO CODE 41339 | BSBCRT411 – Appendix (Version B) August 2021
Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part D – Develop Critical Thinking Mindset

1. Identify two (2) decision-making practices currently used in your workplace. Detail the advantages and disadvantages of these practices and possible outcome
– either positive or negative.
If you are unable to identify any decision-making practices in your workplace identify two (2) that could be used and complete the table below.
Current decision-making Advantages Disadvantages Possible outcome
practice
For example: SPADE – Setting, Logically works through the decision-making It only looks at 5 steps – some decisions may You may miss something and therefore your
People, Alternatives, Decide, process and ensures that the information is need to be more involved solution doesn’t give you the desired result.
Explain communicated to relevant stakeholders
1. 1. 1.
2. 2.
2. 1. 1.
2. 2.

2. Using the table below (Gibbs Reflective Model), refer to the feedback you received in Part B Question 4 and conduct a self-reflection on your critical thinking
skills.
Questions Your response, thoughts and analysis
Description of what happened during the
presentation of your proposal
Describe your role in the decision making
process and how you interacted with the
people (stakeholders) involved (see Part B).
Feelings
How did you feel? what were your thoughts?
Evaluation
What were the positive and negative
experiences of this project?
Analysis
Analyse – what helped and what hindered?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

Conclusion
What else could you have done?
Action Plan Action to be taken Time Frame Assistance required
What steps do you need to take to complete
the self-development?

3. Develop a plan to more effectively evaluate workplace processes in the future using critical thinking.
Plan for Evaluating Workplace Process
Actions required Person/s responsible Tools that can be used in How this process will be Timeframe
the process monitored and reviewed?

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

BSBCRT411 Appendix 1 – Part E – Knowledge Questions

Short answer questions
1. How did you use the following critical thinking concepts to determine the most suitable solutions for your proposed work practices?
Critical Thinking Concepts How did you use this critical thinking concept to determine the most suitable solution

Exploration and Analysis

Accuracy

2. Identify two (2) decision-making frameworks you have used (or could use). Briefly explain the key components of each framework.
Decision making Framework Key Components

3. Describe the key elements of each of the following components of self-evaluation and assess your own performance in each area.
Components of self-evaluation and Brief Description My performance in this area
development
Critically assess own performance

Gain additional feedback

Analyse

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Assessment Appendix BSBCRT411 Apply critical thinking to work practices

Identify areas for improvement

Set goals

Monitor

Development options / opportunities

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