PART ONE

 What do you like most about your job or course?

 What’s your ideal job?
 How important is English for your future career?
 How important is the place where you work or study?
 Do you prefer to work or study alone or with other people?
 Which country would you most like to work in?
 What’s the most important industry in your country?
 What kind of skills do people need to work in this industry?
 How easy is it to find a job in your country?
 How important do you think training is in the business world today?
 Which do you think is most important, good qualifications or experience?
 How has globalisation affected your country?
 Have you got any plans for this weekend? (What are you going to do?)
 Are you going to go on holiday this year? (Where are you going to go?)
 Is there anything you’d like to study in the future? (Why?)
 Which country would you most like to visit in the future? (Do you think you
will go there one day?)
 What do you plan to achieve in the next five years?
 How do you like to spend your evenings and weekends?
 Do you prefer spending your free time indoors or outdoors?
 What’s your most interesting hobby?
 What kinds of books or films do you like?
 Do you enjoy going to the cinema, theatre or concerts?
 Do you enjoy keeping up with the news?
 How much do you enjoy parties or large social events?
 What are your work or study ambitions?
 Do you prefer working or studying on your own or with other people?
 What kind of work would you like to do in the future?
 Do you prefer mentally or physically challenging work?
 What kind of environment do you enjoy working or studying in?
 How often do you go online to find out about something?
 How important do you think it is for employees to have relaxation time after
work? (Why?/Why not?)
 How much of your time do you spend working/studying? (Why?)
 How important do you think it is for employees to have relaxation time after
work? (Why?/Why not?)
 Do you think companies should offer their staff flexible hours of work?
(Why?/Why not?)
 Do you think more people will choose to work part-time in future?
 Which aspect of your work/studies do you find most challenging?
 Do you think everyone enjoys facing challenges at work?
 How can employers make work challenging for their staff?
 What is your greatest career ambition?
PART TWO
 Entrepreneurship: the factors involved in deciding on a start-up
investment
Business Opportunity / Target Market / Business Model / Marketing
Strateg . .
 Fund raising: available options for a new business to raise money
Bootstrap your business / a crowdfunding campaign / apply for a loan /
asking friends + family. / find an angel investor / investment from
venture capitalists
 Business plan: the importance of a SWOT analysis
Build on what you do well, to address what you're lacking, to minimize
risks, and to take the greatest possible advantage of chances for success
 Teleconferencing: unique problems of teleconferencing
Inclined to Technical Challenges / Less Effective Nonverbal
Communication / Space Limitations
 Brainstorming: How to manage a brainstorming session with clients
Establish dialogue. Exchange ideas. Don't argue. Don't interrupt. Listen
carefully. Clarify your thinking. Be honest.
 Negotiation: How to make concessions
give to get / Give value, but don't rush / Send the right message / Create a
sense of satisfaction / Link concessions + keep trades provisional
 Negotiation: How to respond to an unacceptable concession
Keep silent - Firmly reject the unacceptable offer - Explain the value of a
concession
 Negotiation: The importance of being tentative or polite in a negotiation
Effectiveness - Avoid being judgmental - Patient and professional
manner
 Presentation: How to cope with technical issue during a presentation
Keep your focus - solicit help from someone else - stay on message
without giving excuses [complete control / true professional]
 Presentation: the available options for handling difficult questions during
and after a presentation
Make eye contact with the questioner - take a brief pause before
answering - understand the question - Be honest - Check-in with the
questioners afterwards
 Chasing Payment: how to avoid or reduce late payments for a growing
business
Create clear, concise payment plans./Make it easier for customers to pay
on time./Foster right relationships./Time for invoicing./Offer early
payment incentives
 Chasing Payment: how to be firm but polite when chasing payment
 Inform clients of late payment procedure - Stick to a schedule - Ensure
you're dealing with the right person -Know how to respond to common
late payment excuses
 Strategic planning: the opportunities of online market for diagnosis
products
Predicting the buying trend almost exactly.
Assisting to find out the strategies based on internet marketing result.

 Strategic planning: the threats of low-cost carriers to established airlines

High end customers don’t use the low-cost services
Fluctuating fuel prices affect profitability
Lowering of profit margins and the associated vulnerability

 Strategic planning: the opportunities of online market for tailored-

clothing retailers
Accounting for a big percentage in the market share than traditional
market.
Fulfill the customers’ wearing demands as customers can provide more
detail to retailers.
Developing over many countries by being advertised to all over the
world.

 Managing Questions: situations might be asked difficult questions

Every day situations / Workplace situations / Job interview
 Negotiation: different typical styles of negotiation
'tough guy' / flexible / 'silent'
 Brainstorming: best time for creativity
Morning / Afternoon / Evening / Alone / in groups
 Presentation: the typical structure of a five-minute presentation
Introduction - Body - Conclusion - Q&A
 Managing Questions: How to deal with the question-and-answer session
of a presentation
Aksing for repetition ( can you repeat that question please?)
Politely ask for waiting while think about the answer ( just a
second/minute/moment)
Avoid to answer (sorry, I don’t have the answer at this moment in time)
 Brainstorming: how to lead a brainstorming session
 Business plan: four main factors of a SWOT analysis
Strengths ( show how strong we are, what we can do)
Weaknesses (illustrate the abilities that we can not do)
Opportunities ( the future vision for a better prediction)
 Threats ( predict presicely what are going to happen then give out the
strategies and solutions)
 Negotiation: how to make concessions with someone you know quite
well
 Managing Questions: typical types of common interview questions
‘what are your biggest strengh?’
‘what are your biggest weakness?’
‘tell me a little about yourself’
 Entrepreneurship: how to evaluate business ventures
 Presentation: what to say in an after-dinner speech (for thanking the
hosts)
A greeting
Funny stories
A thanks with a grateful heart
 Chasing payment: what should be available in hand before chasing
payment
 Negotiation: how to make concessions with someone you don’t know
very well
 Presentation: How to deal with questions that you do not know the
answer
Aksing for repetition to have more time while find out the answer ( can
you repeat that question please?)
Politely ask for waiting while think about the answer ( just a
second/minute/moment)
Avoid to answer (sorry, I don’t have the answer at this moment in time)
 Brainstorming: how to contribute and building on ideas in a
brainstorming session
 Presentation: a project you have worked on
 Globalization: the value of working abroad
 Equality: What companies could do to encourage more women to reach
top jobs
Give more women right to encourage them to work. (manternity leave...)
Take Women prioritization into recuitment.

 Teleconference: drawbacks of teleconferences

Lack of real interaction ( reality greeting like: shake hand..., Business
cards exchanging can not be conducted)

Uncomfortable Conversations ( when the participants don't know each

other well. It is difficult to engage in heavy conversations such as
negotiating contract terms when participants are not in the same room.)

Multitasking Drains Attention ( An unfortunate consequence of

teleconferences is that participants tend to lose focus. Attention wanes,
 attendees may be distracted by other tasks, and key stakeholders may
find they miss important information because they were multitasking
when that part of the conversation took place.)

Internet connection fail

 Negotiation: the best time to get a concession

 Strategic planning: the opportunities of Covid19 diagnosis products
Medical products account for the market share (for ex: masks, protective
equipment, and ventilators)
Suppliers are overwhelmed with demand, raw material shortages are
driving prices up, and political pressure is higher than ever.
 Teleconferencing: situations when a teleconference might not be ideal
When there is a powercut ( no device can operate)
Internet connection fail ( for the reason of weather, shark attacks the
internet capbles)

 Chasing Payment: worst-case scenario when chasing payment

 Negotiation: the importance of explaining the value of a concession
 Presentation: components of an effective introduction
A greeting. ( show the audience who you are, where you come from)
Purpose and reason of the presentation. (tell why you stand here, aim of
the presentation)
Transition to the body of presentation. (every good presentation has a
smoothly transition so that audience can know where are they)

 Online meetings: benefits of online meetings compared to face-to-face

ones
Lower Expenses ( The most compelling benefit for business owners is
that virtual meetings often cost less. There’s no need to pay workers to
travel from another location and perhaps incur expenses for
accommodation and catering.)

Everyone Can Be Involved (For a face-to-face meeting, it’s often

difficult to pick a time and place that suits everyone. It’s much easier for
virtual meetings, as everyone can connect from wherever they are in the
world. If some people have limited time, they may still be able to check
in for at least a few minutes.)

The Chance to Record Meetings ( Whereas it’s possible to take minutes

during a meeting, a recording is much more useful. Employees can
quickly find the place in the recording they need. If you had a
 presentation at the meeting, they can also view the slides. Employees
may like to save screenshots of key information to use later. This is
helpful for checking details and avoiding mistakes in their work.)

 Entrepreneurship: the factors involved in starting up a new business

Capital ( prepare the capital for building a company)
Rival ( understand what are the strengh and weakness of the competitors)
Customers’ need and demand ( to improve the customer’ satisfation)

 Presentation: How to cope with irrelevant questions during a presentation

Aksing for repetition ( can you repeat that question please?)
Politely ask for waiting while think about the answer ( just a
second/minute/moment)
Avoid to answer (sorry, I don’t have the answer at this moment in time)
 Chasing Payment: how to ask for an extension for outstanding invoices
PART THREE

 Socializing : Should you turn down an offer or invitation from your host?
(Why? /Why not?)
• What could you say when greeting an international delegation of work
colleagues? (Why?)

 Presentation: • How would you deal with difficult questions from the
audience?
• Should you avoid answering directly the questions you don’t really know well?
(Why? /Why not?)
  Online Businesses: • Should companies focus on their online business, direct
retails or both? (Why? /Why not?)
• Would there be any problems if a company ignores the negative online
comments? (Why? /Why not?)

 Foreign Business Trip: • How important is long-distance business trip

compared to online meeting?
• How much do you think a company should spend on international meetings and
expositions? (Why?)

 Collecting Customer Feedback: • How important are customers feedback to

a bank?
• Should banks make their clients/customers feel valued? (Why? How?)

 Video Conferencing:  • Would you be willing to attend such online

meetings? (Why? /Why not?)
• Should companies provide staff with financial assistance if they have difficulty
attending those online meetings? (Why? /Why not?)
  Chasing Payment: • Would you feel bad when you have to make your
customers promises that you can’t keep in terms of prompt payment? (Why?
/Why not?)
• Should one company risk letting any of its suppliers know that it is having cash-
flow problems? (Why? /Why not?)

 Customer Interaction: • Would you usually take notices of a company

website? (Why? /Why not?)
• Would there be any problems when employees use their personal social
networking accounts to promote for their company? (Why? /Why not?)

 Marketing Campaign: • Do you think a product name can influence the

effectiveness of a marketing campaign? (Why? /Why not?)
• How much do you think a company should spend on marketing? (Why?)

 Negotiating on a Summer Trip: • Would you be willing to cover your own

expense when you go with your company on such trips? (Why? /Why not?)
• Should company provide staff relatives with full financial assistance if its
employees want to be with them on the vacation? (Why?)
  Socializing : What could you say when greeting an international delegation
of work colleagues? (Why?)
How could you pay a compliment to a work colleague without any offence?
(Why?)

 Presentation: • What do you think should be done when you have to present
a five-minute presentation at short notice of only 20 minutes? (How?)
How important do you think it is to introduce yourself at the beginning of a
presentation? (Why? / Why not?)

 Online Businesses: • How could you manage your brand reputation in terms
of incidents of “flaming”?
• Do you think online businesses help protect the environment? (Why? / Why not?)

 Foreign Business Trip: • Do you think there are advantages in meeting

clients socially? (Why? / Why not?)
• Should companies create more opportunities for their employees to attend
international trade fair? (Why? / Why not?)
  Collecting Customer Feedback: • What are various ways that banks can
collect feedback from their customers?
• How can banks ensure that information is managed effectively within their
system?

 Video Conferencing: • What effect do you think technology will have in the
future on holding meetings? (Why?)
• What could be the long-term effects of changes in the way people have meetings?
(Why?)

 Chasing Payment: • What do you think should be done when a customer

persistently pays late? (Why?)
• How important do you think it is to avoid late payments in business? (Why? /
Why not?)

 Customer Interaction: • How social networking sites can improve your

future job prospects? (Why? / Why not?)
• Do you think current customers’ behaviors and shopping habits will change in a
near future? (Why? / Why not?)
  Marketing Campaign: • How important do you think a marketing campaign
will be to the sales of one product? (Why? / Why not?)
• Should marketing campaign take good notice of the target audience and cultures?
(Why? / Why not?)

 Negotiating on a Summer Trip: • What do you think influence a company

decision on vacation destination for its staff? (Why?)
• What could be a long-term effect of not having such vacations on a yearly basis?
(Why?)

 Negotiating on a Summer Trip:• Do you think it is the responsibility of the

company or each employee to make sure people work well together?
(Why? / Why not?)
• What benefits do you think individual employees get from taking a break from
their work from time to time? (Why? / Why not?)