Department of Textiles Engineering

Final turm Assignment

Subject Name : Business Comminiucation

Subject Code : BUC 404

Assignment Topic : Learning Reflection of

Business communications course.
Okay, let's start assingment there I talk about what learned from this
course and the interesting thking is maybe I knew the team
handling,customers halndle,written part with another’s 2 metter ETC,
but the technique of teaching them beautifully with examples was
great, Which is why I could easily understand.

Business Communication
The process by which information is transmitted between
individuals or organization is called Business Communication

Communication is important, it connects firms to inbound

people. Where they set their goals.Directors direct,
coordinate, staff, plan and control through communication.
But for this, speaking, listening, writing, presenting, making
decisions, some such skills are required. That puts 70% of the
work forward with upgrade profits. For this the
communication tools (technology,talking style,presentation
ETC) have to be improved.
There is a process, which is,

Main 3 froms is of communication.

Internal Operational, External Operational, Personal
Communication froms
Verbal forms: (Speaking, writing, listening, reading)
Non-verbal forms : (Facial expression, Eye behavior,Gestures
and postures, Vocal tone ETC)
 Team
Team is unit of two or more people who share a mission and
responsibility for working to achieve their goals.

Teams means All problems reduce. Turst

level,Productivity,Creativity, Job Security. Communicate
openly and honestly,Build consensus,Think Creatively,Stay
focused

Advantage
Official information share,Higher performance levels.
Disadvantage
Group Think(negetive site),Hidden Agendas,Costly project.
 Writing Collaboration
The three-step writing process entails planning,
writing and completing a message so it has a clear
purpose, will reach the receiver effectively and meet
their needs. This process is used to communicate
both routine and persuasive messages in the work
place.
When make this must have concern about
Multimedia blogs , Wikis , Shared,
workspaces,Groupware,Revision Control.
Ok.finally, Well-written communication helps define
goals, identify problems and arrive at solutions. This is
important in every aspect of business. Executives must
clearly write memos so that staff understands the
directives without confusion.
*Increased productivity *Faster problem solving
*More decisive decision-making *Increased profits
 Developing Business Etiquette
The noun "etiquette" describes the requirements of
behaviors according to the conventions of society. It
includes the proper conduct that is established by a
community for various occasions, including ceremonies,
court, formal events and everyday life.
Metting setup
 Strategies in the Job-Search Process
From this chapter I learned some of the most
important things that will be needed in the next
working life.
The first thing I need to see is,
What kind of job am I looking for,Then I have to see
if there is anyone I know in the job I want.
For this we have to increase the network.
Besides, I have to search for a job with my
certificate, skills as like ( programme skills, foreign
language skills, or military service) and what kind of
work I know or what kind of life I want to spend.
Newspapers, online, people will keep an eye on
different places to get a job,because

Ok.after job search process, Resume , certified,

Others related paper should be prepared and kept.It
has to be made with professional people for better
look.
For example, you have to add all your information,
experience, achievement, educational life, skill,
reference, resume style, like (Organizational
Styles,Reverse Chronological Style,Functional
Style,Skills Style,Imaginative Style)

After learning about written application & resume

make,now I can easily send & make job application,
official email with better format CV. There add
picture ( Resume & email formal ).
 Informal Oral Communication
The Informal Communication is the casual and
unofficial form of communication wherein the
information is exchanged spontaneously between
two or more persons without conforming the
prescribed official rules, processes, system,
formalities and chain of command.
From what I've learned,from here
To speak nicely Voice quality, talking style, word choice
have to be adjusted & listening step with nature
(Sensing,Filtering,Remembering). we also know about
lisenting improve formula,ten commands.

listening process
The listening process involve six stages: hearing,
selecting, attending, understanding, evaluating and
remembering. Connected to these six stages is the
final aspect of responding.
There have also, The four types of listening are
appreciative, empathic, comprehensive, and critical.
This comparison is very important for me.

Public speaking
Public speaking has inspired us to make connections,
influence decisions, and make changes.Without
communication skills, the ability to progress in the
working world and in life itself will become almost
impossible.
Speaking in public is one of the most important and
most terrifying forms of communication. I realized
that when I went to give a farewell speech at school,
the purpose was to see everyone's tearful faces, but
I didn't see it, many people were laughing when they
heard my farewell letter speech .
Just then I realized the importance of public
speaking.
There are some basic elements of public speaking
that is i learnd to sheet,
the communicator, message, medium, audience,
speech topic, style of speaking, voice tone,my look
ness ETC.
 Interview Guidelines.
An interview is a short discussion to assess you if
you have the required proficiency for a job.

After complete this class, there i learned about

interview guidelines. That is
1.Prepare & practice
2. Making a question pattern for interview
3.Befor going interview, i learned company details,
which is learn this point through on class
4.Dress up well
5.Time maintain
6.First impression
7.Decent body language
8.short talk ETC.
there some point from class room, this point huge
ammount use on my corporate life
 Presentation

I have learned how to do presentation from this

slide, I have written the topics below

1. Show my Passion and Connect with your

Audience
But time and again, the great presenters say that the
most important thing is to connect with your
audience,
2. Focus on your Audience’sNeeds
When i prepare presantion,always keep audience
concentration by some story, motivation, new
innovation ETC.
3. Keep it Simple: rigid on my topic
You should be able to communicate that key
message very briefly.
4. Smile and Make Eye Contact with your
Audience.
This sounds very easy, but turst me, surprisingly
large number of time fail to do it.
 5. Start Strongly
The beginning of your presentation is crucial. You
need to grab your audience’s attention and hold it.
That's why i try to start the slide to actual point
without introduce.
6.Tell Stories
Stories help us to pay attention, and also to
remember things. It is a good idea to start with a
story for pepole fressnes.
7. Use your Voice Effectively
The spoken word is actually a pretty inefficient
means of communication, because it uses only one
of my audience’s five senses.
8. Use my Body Too.

That means that as well as your tone of voice, your

body language is crucial to getting your message
across.
Make your gestures open and confident, and move
naturally around the stage, and among the audience
too, if possible.
 9. Relax, Breathe and Enjoy
If i can bring yourself to relax, you will almost
certainly present better. If you can actually start to
enjoy yourself, your audience will respond to that,
and engage better.
My presentations will improve exponentially, and so
will my confidence.

I have learned a lot, but it has no manifestation, then

it is half-education. So I have put into practice what I
have learned. That's what the picture says.
Difficult coustomer/pepole handle process.

Aggressive customers tend to be unreasonable

and/or unpredictable. They may make impossible
demands, refuse to acknowledge timeframes or
accept your process.
They may be argumentative, use personal insults or
inappropriate comments to get their point across or
shout or make threatening gestures.
My difficult coustomer handle real life experience
I am a online reseller at SHOPUP, my job is to buy a
product online and then sell it from my FB page.
So I always have to talk to the customer about the
delivery and the product. Sometimes some people
get angry, but I don't get angry with them for her
behaviour.
There I'm try to sloved this matter,after done this
both pepole cool down,this was my tricky.
Solve this problem, then all Ok....

Another experience is,

While working in Garments, I used to quarrel with
different people for different reasons like
(Fabric,sample,accessories, shipment,dyeing shade
problem,sewing problem) ETC.
At that time, some people used to slander me for my
work,that's is office politics.They wanted to chase
me.
But for my good work, they could do nothing
for handle this rude pepole, I'm with them
 # take food with this people.
# To help work site
# gossip with him
# Work station stay for him
Finally I'm happy,for control this people.
I try to know my difficult with the help of these six
steps,whic is learn througe my classroom.

• The person who’s most irritating to you may be

perfectly acceptable to someone else. We can all
be difficult at times. Understanding these behaviors
in yourself will help you in your success with
others.
• The Tank: Pushy and ruthless, loud and forceful, or
with the quiet intensity and surgical precision of a
laser, the Tank assumes that the end justifies the
means.
• The Sniper: Instead of getting mad, he or she gets
even by identifying your weaknesses and using them
against you, through sabotage, gossip and putdowns
• The Grenade: This person explodes in tantrums that
seem disproportionate to the present circumstances,
sending others ducking for cover and wondering what
it’s all about.
• The Know-It-All: This person knows 98% of
everything. (Just ask!) Know-It-Alls will tell you what
they know—for hours at a time!—but won’t take a
moment to listen to your “clearly inferior ideas.”
• The No Person: This person says, “Every silver cloud
has a dark lining” and “I’m not being negative, I’m
being realistic.” Doleful and discouraging, the No
Person drives others to despair.
• The Whiner: These people wallow in their woe, whine
incessantly, and drag others down with the weight of their
 generalizations that nothing is right, everything is wrong,
and it’s always going to be that way unless you do
something..

Comments
The reading of this course was realistic and like a book, but it
had a reality.
What I learned from here,

• How to work at corporate life

• how to speak in hall room
• When to talk at any place
• How to write something to someone
• What to write on email
• What will the words look like
• How to make sentences with proper words
• How to go to the office,
• What to wear for going office
• How to work in the office
• How to solve the problem with coustomer.
• How to handle rude people. ETC
Helping to provide a lot of information throung this course,
which will be desperately needed in the next job.

Thank you madam