Magdy Kamel Abdullah Gerges

El-Fath, Assuit
magdykamel870@gmail.com
01273949660

Objectives :

I am looking for continuing my career with an organization to make use of my

interpersonal skills to achieve goals of a company that focuses on customer
satisfaction and customer experience

Experience :

 Customer service at Xceed (from 8/2019 – 2/2020)

Job duties
 establish relationships with new customers
 Determine customer needs and offer product or service solutions and
support
 identify and respond to client needs
 strive to improve customer satisfaction through excellent customer
service

 call center Agent at Ramco Pharm in Assuit (from 6/2018 – 3/2019)

job duties
 For daily contact with pharmacies on specified dates.
 Responsible for achieving the daily target (number and items).
 Building a strong relationship with customers and selling company
advantages.
 Inform the pharmacist of offers, bonus slides, and discounts in order to
increase the order value

Education:

Faculty of Commerce English department – Assuit University 2017

Major: Accounting grade: Good (73.5%)
Business Courses:

 Training in Egyptian financial & industrial company, assuit fertilizers

section
 The Course of Accounting and Commercial Application with Excel
 International computer driving licence, ICDL
 Studying principles of CMA ‘’ Certified management accountant ’’
 Human development cource
 Business English, self-study.

Business & accounting Skills:

 prepare all kinds of vouchers, starting by recording, expenses, revenues,

aggregated bills, depreciation & inventory with all accounting
adjustments till trial balance and balance sheet.
 Strong Communication, Interpersonal, Public Relations and Social Skills.
 Team Builder and Player skills.

Computer & internet skills

 Proficiency using computer, Microsoft office & other software and also
little maintenance software & hardware.
 Speed data entry
 Use bookmark / favorites

Language:

 Arabic: native.
 English: Very good both (spoken & written).

Personal information:

 Marital status: single.

 Date of birth: 9/10/1992