Introduction to Management Spring 2020

Quiz Teams and Negotiation NAME____________________________

1. A collection of people with complementary skills who regularly act to pursue common goals is
called a(n):
a) Formal group c) Team
b) Informal group d) Committee

2. Interest, friendship, and support groups are all:

a) Informal groups c) Unofficial teams
b) Virtual networks d) Formal groups

3. Bartholomew is not respected by his team members because he wastes a lot of time surfing the
Internet and does not contribute to the team's productivity. Which action should Bartholomew's
manager take to demonstrate leadership?
a) Reward him for being a liaison c) Expand his facilitator role
b) Give him resources for d) Confront him as a free rider/social
entrepreneurship loafer

4. The tendency for highly cohesive teams to lose their evaluative capabilities is called:
a) Decision avoidance c) Centralized communication
b) Communication drift d) Groupthink

5. In what stage of team development are the members more likely to have a heated conversation
about who should lead the team meetings?
a) Storming c) Performing
b) Forming d) Norming

6. The proper order of stages in the team development process is:

a) Forming, norming, storming, c) Forming, storming, performing,
performing, adjourning norming, adjourning
b) Forming, storming, norming, d) Forming, performing, storming,
performing, adjourning norming, adjourning

7. The process of making joint decisions when the parties involved have different preferences is
called:
a) Negotiation c) Competition
b) Conflict d) Avoidance
8. The storming stage is of critical interest to managers during team development because a “failure”
here can be a long-lived detriment to the team’s performance future.
True _____ False _____

9. Effective negotiation depends solely on resolving issues of substance.

True_____ False_____

10. In arbitration, the arbitrator can usually make the final decision in resolving the conflict.
True _____ False _____

Extra Credit 4 pts Effective teams can provide many advantages in organizations – name three
advantages.