2016 Practice exam answers

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MGTS3207 2016 Practice Exam UQAttic.net [Chat]

Section A
1. Bulletin boards are ideal for:
a. generating plans
b. solving problems with standard answers
c. solving ad-hoc problems
d. negotiating conflicts
2. Computer supported groupwork is the same as:
a. CSCW
b. collaborative computing
c. groupware support
d. all of the above
3. Self organising teams:
a. have full control over the budget and setting of goals for a project
b. make their own managerial decisions
c. have lower levels of autonomy than other types of teams
d. a and b
4. Assessment is one of the new tasks required of virtual organisation managers. It
specifically refers to:
a. the ability to assess performance of people who are not co-located
b. the ability to constantly assess suitability of organisational structure
c. the ability to assess the personal characteristics of a team member
d. a and c
5. The main difference between a virtual organisation and a network organisation is that a
network organisation:
a. has a higher reliance on a network of alliances
b. has a higher reliance on communication networks
c. has lower costs
d. a and b
6. Flat organisational structures are a popular means of:
a. reducing costs
b. decreasing the span of control
c. outsourcing management tasks
d. a and b
7. Which of the following is NOT a virtual management competency?
a. manage by sight, not by results
b. coach, but don’t “handle”
c. juggle between technology and people
d. a and c
8. Cultural diversity in a team is a potential source of:
a. increased innovation
b. more difficult management
c. conflicts

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MGTS3207 2016 Practice Exam UQAttic.net [Chat]

d. a and b
9. The boundaries gap in virtual organisation management practices specifically refers to
managers not having adjusted to:
a. managing in an environment that is heavily reliant on technology
b. managing in an environment with frequently changing relationships
c. managing in an environment more reliant on intangible assets
d. b and c
10. At the storming stage of the team lifecycle, every team member has the responsibility to
provide:
a. coaching
b. mediation to create compromise solutions
c. customised templates
d. a and b
11. An advantage of a product-focused organisational structure is:
a. different competitiveness strategies for each division
b. lower marketing costs
c. better response to multiple markets
d. a and c
12. An advantage of a Bricks & Mortar organisation over a Pure Play is:
a. lower marketing costs
b. lower real estate costs
c. established customer base
d. all of the above
13. BPR should:
a. be driven by performance
b. be conducted in iterative steps
c. be segmented along process lines
d. All of the above
14. Outsourcing can relate to:
a. front-office outsourcing
b. functional outsourcing
c. process outsourcing
d. all of the above
15. In conflict situations, the conflicting parties differ in terms of their:
a. avoidance
b. assertiveness
c. cooperativeness
d. b and c

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MGTS3207 2016 Practice Exam UQAttic.net [Chat]

Section B
Question 1.
Explain TWO advantages and TWO disadvantages of deploying a virtual team.

Question 2.
Co-Alliance and Star Alliance are two common models of virtuality. Explain the difference
between the two models and explain when one is more suitable than the other.

Question 3.
Explain the concept of outsourcing. Identify and briefly explain two advantages and two
disadvantages of outsourcing.

Question 4.
In your own words define a virtual organisation.

Question 5.
(a) Discuss what are the TWO main drivers of BPM in organisations and how BPM helps the
organisation to achieve desired results related to these drivers.

(b) Explain the core differences between BPM and BPR, including a discussion of which is safer
and which can produce better immediate results.