Interpersonal conflicts

BBA-2A
16 March,2022

Submitted to:
Mam Sidra Ghazali

Prepared by:
Fazal-ul-Rehman
Abdul Moiz
Zaheer Zafar
Anovish Jahangir
Table of Contents:
Introduction:............................................................................................................................................2
Types of conflicts:....................................................................................................................................2
Pseudo conflict:...................................................................................................................................2
Policy conflict:......................................................................................................................................2
Fact conflict:........................................................................................................................................3
Value conflict:......................................................................................................................................3
Ego conflict:.........................................................................................................................................3
Causes of interpersonal conflicts:............................................................................................................3
Impacts of interpersonal conflicts:..........................................................................................................3
Negative impacts:................................................................................................................................3
Positive impacts:..................................................................................................................................4
Ways to resolve interpersonal conflict:...................................................................................................4
Conclusion:..............................................................................................................................................5

Introduction:
“Interpersonal conflicts are conflict that occurs between two or more individuals”.

It refers to the exhibition of unsuitability and disagreement over ideas opinions, values, interest
between two or more individuals e.g., between family members, friends and colleagues in an
organization. If a conflict is not resolved or it is allowed to shoot up too far, it can damage the
relationship.in the work place, interpersonal conflicts are often seen as problematic, something
that needs to be pushed under the rug. But because conflict is inevitable, it is all more essential to
deal with it immediately.

Types of conflicts:
There are four main types of conflicts that needs to be resolved for a healthy environment in a
workplace:
1.Pseudo conflict:
This type of conflict arises when two people want different things and can neither come to an
agreement nor got what they want without the interference of another person. It can also happen
due to misunderstanding and it can be resolved easily without too much trouble.
2.Policy conflict:
Policy conflicts are disagreement about how to deal with a situation that affects both parties.it
also happens when two people can not agree on a problem-solving strategy or action plan in a
given situation.
3.Fact conflict:
Fact conflict arises when two or more people disagree over information or the truth about
something. E.g., one of two friends is utterly convinced that snakes can hear, but the other one
insists that they are unable to hear as they don’t have ears. This can often be resolved pretty
easily. all we have to do is to check an authentic source for the truth.
4.Value conflict:
This conflict arises when people from different personal value disagrees over a task. Conflict
about values cab be very difficult to resolve, because neither party will compromise. Sometimes
the best option is to simply agreement of one person. E.g., employees who disagree on
appropriate methods through which to complete a shared task.
5.Ego conflict:
Conflict that is raised due to both parties in a disagreement insisting on being the winner of the
argument. In an ego conflict, losing the argument would damage the person`s sense of self-
esteem.

Causes of interpersonal conflicts:

There are various causes of interpersonal conflicts that are listed below:
 Shortage of resources
 Difference in values
 Personal criticism
 Hurting the individual feelings
 Unimportant credit
 Self interest
 Intolerance
 Poor management
 Management vs workers group
 Bad staff selection
 Information deficiency
 Lack of skills and technical knowledge
 Unaccountability
 Goal difference
 Frustration and stress
 Lack of trust
 Desire of power

Impacts of interpersonal conflicts:

Interpersonal conflicts have both negative impacts as well as positive impacts:

Negative impacts:
Following are the negative impacts:
1. Mental health concerns
2. Decrease in productivity
3. Resignation of organization`s member
4. Violence
5. Distract from primary purpose
6. Psychological problems

1.Mental health concerns:

Members of an organization can become upset if they believed there is no solution in sight, or if
their views go unrecognized by the head of department. As a result, they become stressed
which harmfully affects their professional and personal lives.

2.Decrease in productivity:
When a company spends much of its time to solve conflicts, members take away their focus
from the fundamental goals they were allocated to achieve. It also causes to spend less focus
on projects and more on chattering about conflict.

3.Resignation of organization`s members:

Members who are frequently irritated with the conflict within an organization, they may decide
to end their membership. In extreme cases, where several members leave an organization,
organization risk of dissolution increases.

4.Violence:
When conflicts shoot up without their solution, an intense situation may arise, between
organization`s members. It can also result in legal problems for members and possibly the
organization.

5.Distraction from primary goals:

Conflicts usually divert individuals from their primary goals, leaving them with less time and
resources for other activities.

6.Psychological problems:
Conflict can have serious and deep impacts on psychological health of the member of
organization involved in or affected by the conflict for both short term and long-term period.

Positive impacts:
Following are some positive impacts of interpersonal conflicts:

 Leads to new ideas

 Can bring about necessary
 Create positivity
 Practice emotional control
 Ability to solve problems
 Helps to identify nature of people
 Teaches us to listen actively
 Improve communication and understanding skills

Ways to resolve interpersonal conflict:

Following ways can be adapted to resolve interpersonal conflicts:

 Compromising
 Show respect to every one
 Be patience
 Avoid grouping
 Collaborating
 Be open to understand every one`s ideas
 Be positive

Conclusion:
In our daily life, conflicts are undeniable. We should not run away rather we should listen the
view form both parties and then try to solve the conflict. This is the only way an organization
can make a fortune in business market. If interpersonal conflicts arise the leader does not
pretend that they do not exist. We should be open minded, prepare ourselves to admit our
mistakes and accept other`s opinion in a topic. This is the only way to minimize interpersonal
conflicts.

References:
1. https://scholar.google.com/scholar?
start=10&q=what+are+the+causes+of+interpersonal+conflict+&hl=en&as
_sdt=0,5#d=gs_qabs&u=%23p%3DTz8Dm5ThpusJ
2. https://www.researchgate.net/publication/
330905181_Interpersonal_Conflicts_in_the_Workplace_and_Authentic_L
eadership_-
_Evidence_from_Poland_Journal_of_East_European_Management_Studi
es_JEEMS_-_Special_Issue
3. https://scholar.google.com/scholar?
start=10&q=what+are+the+causes+of+interpersonal+conflict+&hl=en&as
_sdt=0,5#d=gs_qabs&u=%23p%3DTz8Dm5ThpusJ