Introduction to RPA

RPA Implementation in Enterprise

 Learning Objectives

By the end of this lesson, you will be able to:

Explain the optimization of RPA in enterprise.

Illustrate the key drivers of RPA in enterprise.

Implement RPA in enterprise.

Optimization of RPA in Enterprise
 RPA: Benefits in Enterprise

The professional sphere greatly benefits from intelligent automation startups and their
applications that help in:

Streamlining
workflows

Automating tasks

Allowing humans to
focus on high value
tasks
RPA: Future Potential

• RPA will go very far in automation tasks that could

previously be operated manually.

• The technology has high potential in transforming the

ways businesses operate.

• Virtually, every industry in every part of the world will

benefit from the capabilities of an intelligent automation
system in the coming years.

• As long as businesses are on the hunt for new solutions,

lower overhead, and a higher ROI, RPA will become more
sophisticated.
RPA Drivers
 RPA: Drivers

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Competitive Job satisfaction and

advantage and retention for
continuous growth employees

Arbitrage Change
of labors in IT
Challenges faced
by BPO
 RPA: Drivers

Competitive advantage
and continuous growth
Companies need to:

Arbitrage of labors

Challenges faced
by BPO

Innovate Reduce cost Increase saving

Change in IT

Job satisfaction and

retention for
employees
 RPA: Drivers

Competitive advantage
and continuous growth

Arbitrage of labors

Challenges faced
by BPO

Change in IT

Job satisfaction and

retention for
employees
 RPA: Drivers

Competitive advantage
and continuous growth
Changing political Scarcity of talent
scenarios
Arbitrage of labors
Meeting customer Employee attrition
satisfaction
Challenges faced Limited Communication
by BPO budget channel

Health concern Frequent disruption

Change in IT
Customer attrition Brand equity
Job satisfaction and
retention for
employees
 RPA: Drivers

Competitive advantage
and continuous growth

Arbitrage of labors
• Complex
• Time-consuming
• Expensive
Challenges faced
by BPO

Change in IT

Job satisfaction and

retention for
employees
 RPA: Drivers

Competitive advantage
and continuous growth Humans hate monotonous and repetitive tasks. It leads to:
• Low morale
• Less productivity
Arbitrage of labors • Reduced employee retention

Challenges faced
by BPO

Change in IT

Job satisfaction and

retention for
employees
Implement RPA in an Enterprise
Steps to Implement RPA

Identify business processes to automate

Decide between Attended and Autonomous bots

Build an RPA Proof of Concept

Build an automation Centre of Excellence (CoE)

Change management

Follow the takeaways for successful RPA implementation

 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended

Business processes are of two types:
and Autonomous bots

Build an RPA Proof of

Concept

Build an automation Centre

of Excellence (CoE)

Repetitive Rule-based
Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended

and Autonomous bots Unattended automation

Build an RPA Proof of

Concept
● Automation without human intervention
Build an automation Centre ● Actions are self-triggered by the automation robots themselves
of Excellence (CoE)
● Work is completed continuously in a batch mode model and
can be accessed remotely
Change management ● Employees have a greater capacity for collaboration and
communication within an automation platform, which helps
breakdown functional and communication silos
Follow the takeaways for
successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended Attended Automation

and Autonomous bots

Build an RPA Proof of

Concept
● Automation with human intervention (most often host
Build an automation Centre within a specific department or workstation)
of Excellence (CoE)
● Allows employees to engage with data, documents,
or account information in real-time to focus more on
the customer
Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended

and Autonomous bots

Build an RPA Proof of

• Proof of Concept (PoC) determines whether
Concept processes are technically feasible.

Build an automation Centre

of Excellence (CoE)

Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended We need automation CoE for the following:

and Autonomous bots
• Eliminates issues in running and
maintaining robots
Build an RPA Proof of
Concept • Avoids the low utilization of robots by
selecting right processes
Build an automation Centre • Eases maintenance of code as
of Excellence (CoE) programmers have different coding
styles

Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate The questions to be asked while building the CoE:

● Will the RPA services be built by a central expert team or a

Decide between Attended
decentralized organization?
and Autonomous bots
● Is the RPA team associated with business or IT?
● What are the human roles in RPA units?
Build an RPA Proof of
Concept ● How does RPA integrate with IT and existing systems?
● What are the processes that need to be developed to maximize the
efficiency of a RPA organization?
Build an automation Centre
of Excellence (CoE) ● How do you implement change management and
internal qualification concepts for every human
worker?
Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended Important questions to be asked:

and Autonomous bots

• How will the work process change?

Build an RPA Proof of
• How will the skill requirements
Concept change?
• How will the organizations
Build an automation Centre change?
of Excellence (CoE)

Change management

Follow the takeaways for

successful RPA
implementation
 Steps to Implement RPA

Identify business
processes to automate

Decide between Attended

and Autonomous bots

Build an RPA Proof of

Concept

Build an automation Centre

of Excellence (CoE) Hidden-cost Scalability
IT partnership
analysis mindset

Change management

Follow the takeaways for

successful RPA
implementation
 Key Takeaways

RPA drivers across organizations include labor arbitrage,

company’s constant need to remain profitable, BPO, employee
job satisfaction and morale, and IT infrastructure changes.

The steps to implement RPA in an enterprise are:

● Identify business processes to automate
● Decide between attended and autonomous bots
● Build an RPA PoC
● Build an automation CoE
● Change management
● Follow takeaways for successful RPA implementation