UIC CODE 140

2nd edition, January 2008

Original R

Accessibility to stations in Europe

L'accessibilité des gares en Europe
Zugänglichkeit der Bahnhöfe in Europa
Leaflet to be classified in Volumes:
I - Passenger and Baggage Traffic
VII - Way and Works

Application:
With effect from 1 July 2008
All members of the International Union of Railways

Record of updates
1st edition, May 2001 Creation of the Leaflet

2nd edition, January 2008
Changes have been made to the terminology used in this leaflet to
bring it into line with the new definitions for railway stakeholders set
out in the EU Directives and in the 1999 CIV Uniform Rules, which
entered into force on 01/07/2006.
The leaflet has also undergone a thorough overhaul to take on board
the findings of the AEIF (see List of abbreviations) working party
responsible for drafting the TSI on accessibility for people with
reduced mobility.

The person responsible for this leaflet is named in the UIC Code

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Contents

Summary ..............................................................................................................................1

1- European stations....................................................................................................... 2

1.1 - Scope ................................................................................................................... 2

1.2 - Targets ................................................................................................................. 2

2- Standards..................................................................................................................... 5

2.1 - General ................................................................................................................. 5

2.2 - Station overview ................................................................................................... 6
2.3 - Details of station layout......................................................................................... 7

Appendix A - Complete set of sketches and their standards .......................................... 9

A.1 - Station access ...................................................................................................... 9
A.2 - In-station area..................................................................................................... 11
A.3 - Platform access .................................................................................................. 23
A.4 - General features ................................................................................................. 31

Appendix B - Statistics concerning the travel habits of PRM

(persons with reduced mobility) in Europe ............................................. 40

List of abbreviations ..........................................................................................................42

Glossary .............................................................................................................................43

Bibliography .......................................................................................................................44

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Summary

The purpose of the leaflet is to define a uniform framework governing the design of European stations
to ensure consistency in the measures taken to facilitate access for the mobility impaired.

Participating establishments will form a stations network facilitating the mobility of persons in Europe
and making train travel more attractive, both of which remain key UIC aims (see point 1.2.3 "the
accessible stations concept"). These stations may be referred to as accessible stations providing they
meet the accessibility requirements laid down in this leaflet.

"People with Reduced Mobility" (PRM) means all people who have difficulty when accessing railway
infrastructure.

Account should also be taken of those people for whom travel is difficult owing to their circumstances
such as individuals accompanied by young children or loaded down with shopping bags, parcels or
luggage.

Indeed almost all of us at some stage experience varying degrees of reduced mobility, which is why
a well-designed railway transport chain fosters the growth of travel by train.

This leaflet addresses aspects affecting accessibility and the standards governing achievement
thereof. It also defines the accessible stations concept.

The body of the leaflet comprises a compilation of sketches and diagrams setting out the standards to
be met by equipment and facilities. These form the cornerstone of an accessible station and serve as
a benchmark. The technical standards given in this leaflet are recommendations that shall not
supersede but rather complement national standards

The application of fundamental standards should take on board the special requirements affecting
railway operations to guarantee safety and order. It should also take on board the objectives pursued
by carriers and passenger terminal managers as customer-driven service companies. It is important
to draw the attention of carriers and passenger terminal managers to customer requirements in terms
of cleanliness and safety.

Proper and gradual implementation of these standards will pave the way for comfortable travelling
conditions at European level and, by extension, will make life easier for senior citizens and the mobility
impaired. Hence, the leaflet is of vital importance for carriers and passenger terminal managers.

Appendix A lists and explains all sketches and standards.

Appendix B contains statistics concerning the travel habits of senior citizens in Europe.

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1 - European stations

1.1 - Scope

This leaflet deals with the accessibility of European stations and aims to facilitate train
journeys

At present, a number of European stations have achieved varying levels of accessibility. If additional
stations are to make the grade, the quality standards set for station components and dealt with in this
leaflet should be taken on board when effecting refurbishments or repairs or for new construction
projects.

All these standards must be applied gradually. In this way, it will be possible to achieve the degree of
accessibility required to attract more passengers.

These quality standards should enable all passengers, including those with reduced mobility, to travel
throughout Europe by train with a satisfactory level of comfort in a non-discriminatory way, secure in
the knowledge that carriers and passenger terminal managers have provided compatible facilities to
guarantee them access to stations.

Moreover, it is accepted that steps need to be taken to harmonise the interchange facilities laid on for
transfer between modes in the transport chain. Be that as it may, this leaflet does not address
problems connected with intermodality or arising outside the station.

By steadily improving station accessibility it will be possible to guarantee all passengers peace of mind
when travelling. In this way, their mobility and autonomy can be bolstered and their interaction with
society increased.

1.2 - Targets

When tackling the issue of mobility in stations and on trains, there is no denying that many passengers
don’t feel secure when travelling (e.g. passengers with luggage and accompanied by young children,
pregnant women, foreigners and illiterate people).

1.2.1 - Passengers concerned

"People with Reduced Mobility" (PRM) means all people who have difficulty when using trains or the
associated Infrastructure. This includes - according to the PRM TSI, point 2.2 (see Bibliography -
page 44) - the following categories:

- Wheelchair users (persons who due to infirmity or disability use a wheelchair for mobility)

- Other mobility impaired including:

• people with limb impairment,

• people with ambulant difficulties,
• people with children,
• people with heavy or bulky luggage,
• elderly people,
• pregnant women.

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- Visually impaired.

- Blind people.

- Hearing impaired.

- Deaf people.

- Communication impaired (meaning persons who have difficulty in communicating or

understanding the written, or spoken language, and including foreign people with lack of
knowledge of the local language, people with communication difficulties, people with sensory,
psychological and intellectual impairments).

- People of small stature (including children).

Impairments may be long-term or temporary, and may be visible or hidden.

However, PRM does not include people that are alcohol or drug dependent, unless such dependency
has been caused by medical treatment.

1.2.2 - Socio-economic aspects

- increase opportunity to travel,

- longer life expectancy,

- individualisation of demand.

Demographic and economic trends are boosting the demand for transport.

This increased demand is not necessarily directed towards rail, which faces competition from other
modes.

The quality of the services provided at an accessible station have a major impact on the passenger’s
choice.

Stations need to be accessible for all. This leaflet should help integrate the disabled and the mobility
impaired, etc.

Carriers and passenger terminal managers must invest to make stations more accessible to such
individuals thereby ensuring that they are not marginalised.

Moreover, European countries are passing a growing number of laws and decrees requiring
compliance with renovation rules for all public buildings, cf. also the PRM TSI.

The fact that all train journeys begin and end in a station is sufficient reason alone to render access to
stations easy and non-discriminatory.

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1.2.3 - Implementation

The accessible station concept - Definition

1. An accessible station is an area in which there are no obstacles whatsoever and all facilities are
easy to reach.
An "accessible station" must satisfy the basic accessibility criteria defined in this leaflet to ensure
maximum autonomy for all categories of passenger.

2. An "accessible station" also ensures that reliable, simple and easy-to-grasp services and
facilities are provided under all circumstances.

3. Access to "accessible stations" should also be examined in harness with local authorities
(parking facilities, pavements, paths leading to the station entrance, etc.).

4. Changes, i.e. renovation and rebuilding work, which can be justified in technical and economic
terms and are to be undertaken in the natural scheme of things, will have to take account of
accessibility standards, whilst complying, where necessary, with requirements for the protection
of historically "listed" monuments as well as environment and urban planning imperatives.

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2 - Standards

2.1 - General

The standards set out in this leaflet represent the findings of a wide range of studies which were
conducted in member countries and have culminated in building legislation and decrees in a range of
European countries (see List of abbreviations - page 42).

Mention should be made of the following documents (see Bibliography - page 44) in particular:

- Directive 2001/16/EC of the European Parliament and the Council of 19 March 2001 on the
interoperability of the trans-European conventional rail system

- Commission Decision of 30 May 2002 concerning the Technical Specification for Interoperability
relating to the infrastructure sub-system of the trans-European high speed rail system referred to
in Article 6(1) of Council Directive 96/48/EC

- The directives related to the second railway package, see EU Official Journal L 164, 30 April 2004.

- The EU Regulation on Passenger Rights related to the third railway package and the PRM TSI
adopted by the European Commission on 20.06.2006.

Reference should also be made here to the findings of the COST 335 study quoted in paragraph 7.5.1
of the above-mentioned high speed TSI "COST 335 - Passengers' accessibility of heavy rail systems"
(see Bibliography - page 44).

The main studies used to frame these standards were carried out:

- by a range of European associations:

A wide range of disabled persons organisations were consulted.

- by the European Conference of Ministers of Transport (ECMT) (see List of abbreviations -

page 42).

The standards used to draft this leaflet have been presented to most of the ministerial bodies in each
country and to key associations. Some have already entered into force.

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2.2 - Station overview

Station Access
1
Public car-park

Taxis
and
underground Bus/coach

Platform - parking facilities, ideal distance = 100 m

Public transport - platform distance ideal 50 m
Railway
specific
offers
Concourse
+
Station
2 Shops

Tickets
Waiting area
Toilet facilities

Platforms
3

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2.3 - Details of station layout

A station comprises four sections:

- station access,

- in-station area,

- platform access,

- general station features.

All these should be obstacle free. All sketches and their standards are presented and explained based
on this layout in Appendix A - page 9.

2.3.1 - Station access

- Routes leading to the station concourse should be direct, cutting to a minimum angle, 90° turns
and corners.

- It is recommended that boards be placed at station entrances explaining the different paths and
routes in the station. Signage to indicate station routes should be printed clearly, simply and in
several languages. Extensive use may be made of the pictograms set out in UIC Leaflet 413 (see
Bibliography - page 44) as they are generally understood by all. Route indicator boards should
preferably be lit to make them more visible.

- Lighting must be sufficiently bright. Counters, ticket vending machines and all other special
facilities must be clearly indicated.

- Efforts should be made to avoid covering the station concourse with constructions, shops or bike
sheds as this clutters up the entrances and impedes visibility of the building as well as the most
important signs.

2.3.2 - In the station

The station concourse should be as spacious as possible, well lit and clean.

It may contain:

- a reception and information centre,

- a ticket sales office,

- a waiting zone,

- toilets,

- shops and other services.

It is recommended that the station concourse be designated a no-smoking zone, with smoking areas
clearly marked and ashtrays provided.

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It is advocated that shops and other facilities be positioned in such a way that they do not:

- block incoming and outgoing passenger flows,

- conceal key station features.

In the long-term, a standardised and clearly-identifiable system should be used in stations. The
location of the different shops should be clearly marked in the diagram of the station layout.

2.3.3 - Platform access

Access to platforms is to be made as easy as possible by providing ramps or lifts, tactile guidance
strips, signposting and pictograms. Platform edges should be marked with a tactile warning strip.

It is recommended that the distance between the station concourse and the platforms be less than
100 m.

2.3.4 - General station features

This point describes all common features.

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Appendices

Appendix A - Complete set of sketches and their

standards

A.1 - Station access

Reference is made to DIN 18024 (see Bibliography - page 44).

A.1.1 - Parking spaces for the disabled

Vertical Flush-dropped
signage kerb

Pedestrian

5m
walkway

2,5 m 2,5 m 1,6 m 2,5 m

4,1 m min.

6,60 m

It is recommended that the distance from car parks and parking zones to the station concourse should
not exceed 150 m or a 5 minute walk.

Disabled persons' parking facilities should be very clearly indicated and may under no circumstances
be used for normal parking.

Disabled parking bays must be wide enough to enable transfer between a wheelchair and the vehicle.
A gap of at least 1,60 m (width and depth) must be left along the long side of a disabled car-parking
bay. If there are several adjacent disabled parking bays, extra room can be gained by accepting the
movement area (1,60 m) between both bays. In principle, parking places for cars must be planned in
accordance with national regulations. If the disabled parking bay is located at the edge of the
pavement, it should be 6,60 m in length.

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Appendices

It is suggested that a number of set-down parking spaces be provided, with parking time limited to
20 minutes on average.

All transport modes may be used to carry passengers to and from the station: bus, underground,
regional express, taxi, special vehicles, etc.

The distance between the arrival points of these feeder services and the station entrance should be
as short as possible.

Bollards: these should be avoided as they represent an obstacle for several customers: the
visually-impaired, wheelchair users, elderly people, etc.

A.1.2 - Doors and entrances

Minimum width
Doorway = 0,8 m 0,8 m
0,8 m

Inside
0,8 m

Outside
Revolving door
with mandatory side doors
Minimum width 0,8 m

According to point 4.1.2.4 of the PRM TSI, doors and entrances shall have a minimum clear opening
width of 800 mm, free headroom of 2 100 mm.

Revolving doors tend to be found in colder countries since they have the advantage of never fully
opening the station up to outside air and thus conserving heat. They should however be avoided as
they render access difficult for visually-impaired people, wheelchair users, people with bikes or prams
etc.

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Appendices

Where such doors exist, a tactile strip must be fitted on the ground to guide the blind and visually
impaired.

At least 1 manually operable door with a minimum width of 0,80 m must be provided next to the
revolving door.

A.2 - In-station area

A.2.1 - Automatic doors

Sliding doors
Minimum
opening width
0,80 m

2m
1,5 m
1,05 m
0,85 m

Automatic doors should be made of robust and security glass.

They should slide open automatically to ensure unhindered access for passengers with luggage and
wheelchair users. If the sliding mechanism fails, the doors should remain open.

Doors should bear logos or contrasted patterns (signs, decorative figures, etc.) to prevent passengers
from banging into the glass surface.

Logos may be affixed at two height ranges: 850 - 1 050 mm on the one hand and 1 500 - 2 000 mm
on the other hand. According to point 4.1.2.6 of the PRM TSI, these markings shall contrast with the
background against which they are viewed and be a minimum of 100 mm high.

Doorways should be at least 800 mm.

These doors may also be found within a station or to provide access to platforms.

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Appendices

A.2.2 - Travelators - Escalators

ax.
nt = 12° m
Curve radius = 20 m Gradie

1,5 m 0,6 m

≤ 12°

Travelators

Compliance with the standards set out below is vital. Excessively sharp gradients could cause
passengers caught in the upward/downward motion to trip up.

Travelators should have a minimum width of 1 m and non-slip surfaces. A handrail must be fitted
between 700 mm and 1 000 mm.

According to TSI point 4.1.2.17, the maximum slope is 12 degrees (21,3 %) and the maximum speed
is 0,75 m/sec. The travelators shall be designed in accordance with European or National Rules.

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Appendices

.
m ax
3 0°
n t=
die

2,3 m
a
Gr
0,6 m

1m
2, 3 or 4 steps
horizontal deck
prior to mounting

Cross section

Escalators

Contrasting colour marking strips (usually yellow) should be provided.

It is recommended that a "landing" of four flat steps be provided at the bottom. The tilt angle should
not exceed 30° and according to TSI point 4.1.2.17, escalator shall have a maximum speed of
0,65 m/s and shall be designed in accordance with European or National Rules.

Protection should be provided if these installations are likely to be exposed to bad weather conditions.

It is vital that this type of equipment be serviced regularly and that it be in good working order.

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Appendices

A.2.3 - Stairs and handrails

Hh
Hb

B
c

500 mm ≤ Hb ≤ 750 mm
850 mm ≤ Hh ≤ 1000 mm Hh Hb
C ≥ 300 mm
B ≥ 400 mm
Tactile strip

B
Reference is made to the PRM TSI, point 4.1.2.15 (Stairs):

Staircases shall comply with European or National Rules.

Staircases on the main route shall have a minimum obstacle-free width of 1 600 mm measured
between the handrails. The minimum width requirement does not take into account additional width
that may be required for passenger flows.

All stair tread surfaces shall have anti-slip properties.

Prior to the first ascending stair and also prior to the first descending stair there shall be a tactile band,
over the whole width of the stair. This band shall have a minimum depth of 400 mm, shall contrast with
and be integrated into the floor surface. This band shall differ to those used for the tactile guide path
where installed.

Open areas beneath stairs shall be protected to prevent passengers from inadvertent collision with
structural supports and areas of reduced headroom.

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Appendices

Reference is made to the PRM TSI, point 4.1.2.16 (Handrails):

Stairs and ramps shall be provided with handrails on both sides and at two levels. The higher handrail
shall be positioned at between 850 mm and 1 000 mm above floor level, the lower handrail shall be
positioned at a height of between 500 mm and 750 mm above floor level.

There shall be a minimum clear space of 40 mm between the handrail and other parts of the structure
other than its mountings.

Handrails shall be continuous. When fitted on stairs they shall extend for a minimum of 300 mm
beyond the top and bottom steps (these extensions may be curved away in order to prevent
obstructions).

The handrail shall be rounded and have a cross section of 30 mm to 50 mm equivalent diameter.

Handrails shall contrast with the surrounding wall colours.

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Appendices

A.2.4 - Toilet facilities for the disabled - Ideal solution

0,45 m 0,9 m 0,25 m

1 2 3
0,15 m

0,75 m
6
0,77 m

4
0,3 m

∅ 1,5 m
7

1 Distance between toilet centre

line and wall 7
2 Wheelchair backing area
3 Hand-washing area
4 Handrail (height: 80 cm) 0,8 m
5 Toilet roll dispenser ∅ 1,5 m
(height: 80 cm) Wheelchair
6 Hand-washing backing area manoeuvring space
7 2 possibilities for opening doors
(to the outside)

If toilets are provided at a station, then a minimum of one unisex cubicle shall be wheelchair
accessible.

Toilet facilities should:

- be clearly visible (good signposting, see pictogram, Leaflet No. 413),

- be clean, in proper working order and very well lit (at least 100 lux),

- have a non-slip floor, a washbasin, a wall-mounted toilet-paper holder, a waste bin, a liquid soap
dispenser, a mirror hung above the washbasin, handrails on either side of the toilet seat to enable
users to lift themselves and, most importantly of all, a (push-button type) alarm system affixed to
the wall near the toilet seat or to the ground as well as a locking system.

Any information given on the door handle or elsewhere should be clearly legible and, if possible,
embossed to enable the visually impaired and blind to get their bearings.

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Appendices

A.2.5 - Toilet facilities for the disabled

Average interior for

disabled toilet facilities

250 mm
800 mm 800 mm min. 800 mm
850 mm

Manoeu- Manoeu- Manoeu-

vring vring vring
space space space

Manövrier-
raum
Intermediate solution Minimum solution

Disabled toilet access doors

800 mm
Inside
800 mm
2 100 mm
850 mm

850 mm

Outside
600 mm

The second option involves providing average-sized toilet facilities if space is limited in the station.

Exact dimensions are given for the access doors.

Where a fee is charged for use of the toilet facilities, the system used must be simple, with clear
instructions. As passengers do not always have the required coins at hand, a change dispenser should
be installed nearby or other arrangements provided for obtaining change.

According to TSI 4.1.2.7.1, European and National Rules shall apply regarding the dimensions and
equipment of toilets for wheelchair users.

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Appendices

A.2.6 - Ticket vending machines

1 - Touch screen

1,2 m

0,7 m

Audible
information
1,2 m

0,7 m

2 - Keyboard command

According to the PRM TSI, where ticket vending machines are provided on an obstacle free route at
a station, a minimum of one of these machines shall comply with requirements of clause 4.1.2.9.2 of
the PRM TSI, according to which:

- The ticket vending machines to be provided on an obstacle free route at a station shall have the
tactile contact area (to include the keyboard, the payment and ticket vending areas) at a height of
between 700 mm and 1 200 mm. A minimum of one display and the keyboard shall be visible by
both someone sitting in a wheelchair and by someone standing in front of the machine. If the
display is the method of entering information then it shall comply with the requirements of this
paragraph.

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Appendices

- Buttons should be easy to push down (15 newtons). Provision should be made in the long term
for embossed numbers and instructions for the blind and visually impaired who cannot read braille.
Where raised characters are not possible, audible information is to be provided.

- Pictograms should be provided to help users understand the instructions (with a multilingual
menu).

- A button should be available to call up vocal help if needed or summon a station assistant, in line
with the possibilities of carriers and passenger terminal managers.

A.2.7 - Counters

22
Tickets for Announcement
queuing of ticket number
and visual display
Main line
counter
700-800 mm

300 mm
700-800 mm
≥ 650 mm

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Appendices

According to point 4.1.2.9.1 of the PRM TSI

Where manual ticket sales counters, information desks and customer assistance points are provided
along the obstacle-free route, a minimum of one desk shall be a minimum of 650 mm to the underside
of the desk, have a knee well of a minimum of 300 mm deep and have a minimum width of 600 mm.
The height of the upper surface, or a part of it with a minimum width of 300 mm and a minimum depth
of 200 mm, shall be between 700 mm and 800 mm. This area shall be made available for wheelchair
users and alternative seating arrangements shall be provided for other PRM.

If there is a glass barrier between the passenger and sales person at the ticket counter, this shall either
be removable or, if not removable, an intercom system shall be fitted. Any such glass barrier shall
consist of clear glass.

A minimum of one ticket sales position shall be fitted with the necessary equipment in order to enable
a PRM with hearing impairment to understand what is being said by switching their hearing assistance
device to the "T" position.

If electronic devices are fitted that display pricing information to the sales person, such devices shall
also be fitted that display the price to the person purchasing the ticket.

Where all counters are located in a special, closed room, automatic sliding doors are required and a
sufficient number of seats should be provided to enable passengers to wait their turn in comfort. A
voice announcement system is recommended as indeed is the installation of an overhead variable
message strip for the deaf (1,30 m maximum).

An information officer or "call-for-aid" bell should be available by the entrance door of the room for the
illiterate, blind and visually impaired.

For ticket counters in major stations, a ticket queuing system may be positioned overhead (1,30 m
maximum). Each change in number should be accompanied by an audible signal or the
announcement of the number itself.

If feasible, the best counter proposed is the bottom left-hand diagram.

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Appendices

A.2.8 - Waiting facilities

Departure/arrivals
board

HP

Television

Information point

Sliding door

Glass windows

Waiting areas should be provided in the concourse of major stations catering for all passengers
including those with disabilities. The area should be calm and relaxing.

Measures should be taken to ensure passenger surveillance and safety. If the waiting room is located
in the middle of the concourse, the walls should be of laminated glass (bearing a logo/design).

Waiting facilities should have enough room for wheelchairs to circulate and a maximum number of
chairs without armrests. However, right armrests are important for the mobility of senior citizens as
they act as a support for movement.

If the area is enclosed, access should be provided via automatic sliding doors.

Minimum requirements for waiting rooms are:

- visual and acoustic information on train times,

- seats,

- a stand for information brochures.

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Appendices

A.2.9 - Lifts

Minimum
Minimum clearance
clearance
0,40 m 0,40 m

0,9 m

1,2 m
According to point 4.1.2.17 of the PRM TSI:"Lifts shall be provided where ramps are not available and
shall be designed in accordance with EN 81-70:2003, clause 5.3.2.1. table 1".

Lifts should be clearly visible. More importantly, the lift walls must be of thick, laminated glass, which
guarantees a high level of security.

As is the case for entrance doors (see point A.2.1 - page 11), the glass walls should bear a logo or
pattern to make them easier to see.

According to the PRM TSI, buttons are to be positioned between 900 mm and 1 200 mm above the
ground and instructions may be written in Braille.

Voice-over information must be provided systematically.

Doors should have a time-delay mechanism to ensure they do not open or close too fast.

An emergency intercom must be available in the lift itself.

Lighting should be sufficient (at least 100 lux). Emergency lighting should be provided.

There must be no horizontal or vertical gap between lift and floor, when stopping at a given level.

Lifts should be designed to carry a minimum weight of 630 kg. Some countries recommend a lift with
the exit on the opposite side.

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Appendices

A.3 - Platform access

A.3.1 - General platform map
AS = Visual and tactile marking
Example platform - tactile paving surface indicator
- white or light colour
- attention function at the end of
Protection device
at the end of the ca 2m the platform
platform
Axis of AS
bs = Danger area
the tracks bs
danger area in accordance with
national rules

AMF = Attention marking

S S - tactile paving surface indicator
(ribs or blister)
- white or light colour
Lift a - in form of a rectangle
- attention function for turnoffs
AMF AMF AMF
stairs

S = Visual and tactile warning

Subway
- leading/indicator function for
identification of the end of the
danger area
Stairs
LS = Visual and tactile marking
S S - tactile paving surface indicator
AMF - white or light colour
Light colour - leading/indicator function
for edge of AMF AMF
platform LS LS AMF
Edge of the platform
- light colour with contrast to the
dark roadbed
- nonskid tactile surface
recommended
as bs
Axis of
AMF AS AMF AS AMF the tracks

ca. 2m If a tactile path for blind and

LS partially-sighted people is
installed at the platform it shall
AMF 30 install somewhere on the
platform at the safe side of the
Stairs
danger area and it shall comply
with national rules.

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Appendices

According to point 4.1.2.3.1 of the PRM TSI, an obstacle free route is a route that can be freely
navigated by all categories of PRM. It may include ramps or lifts where these are constructed and
operated in accordance with clause 4.1.2.17 of the PRM TSI .
Sufficient clearance should be given to allow passengers to step back when high-speed trains pass
through without stopping.
According to point 4.1.2.19 of the PRM TSI, it is permitted for the width of the platform to be variable
on the whole length of the platform. The minimum width of the platform without obstacles shall be the
greater of either:
- the width of the danger area plus the width of two opposing freeways of 800 mm (1 600 mm) or,
- for a single side platform 2 500 mm, or for an island platform 3 300 mm (this dimension may taper
to 2 500 mm at the platform ends).
The minimum width requirement does not take into account additional width that may be required for
passenger flows.
It is permitted to have small obstacles of a length of less than 1 000 mm (for example: masts, pylons,
booths, seats) inside this freeway of 1 600 mm. The distance from the edge of the platform to the
obstacle shall be a minimum of 1 600 mm and there shall be a minimum freeway of 800 mm from the
edge of the obstacle to the danger area.
If the distance between any two small obstacles is less than 2 400 mm they shall be deemed to form
one large obstacle.

The minimum distance from the edge of obstacles like walls, seating places, lifts and stairs that have
a length of more than 1 000 mm but less than 10 000 mm, and the edge of the danger area, shall be
1 200 mm. The distance between the edge of the platform and the edge of this obstacle shall be a
minimum of 2 000 mm.

The minimum distance from the edges of obstacle like walls, seating places, travelators and stairs that
have a length of more than 10 000 mm, and the edge of the danger zone, shall be 1 600 mm. The
distance between the edge of the platform and the edge of this obstacle shall be a minimum of
2 400 mm.

If there are auxiliary facilities on-board trains, or on the platform, to allow wheelchair users to board
on or alight from trains, a free space of 1 500 mm from the edge of the facility where the wheelchair
boards, or lands, at the platform level, to the next obstacle on the platform, or to the opposite danger
area, shall be provided where such facilities are likely to be used. A new station shall meet this
requirement for all trains that are planned to stop at the platform.

The danger area of a platform commences at the rail side edge of the platform and is defined as the
area where passengers may be subject to dangerous forces due to the slipstream effect of moving
trains dependent upon their speed. For the conventional rail system, this danger area shall be in
accordance with National Rules.

The boundary of the danger area, furthest from the rail side edge of the platform, shall be marked with
visual and tactile warnings. The tactile marking shall be in accordance with National Rules.

The visual warning shall be a colour contrasting, slip resistant, warning line with a minimum width of
100 mm.
The colour of the material at the rail side edge of the platform shall contrast with the darkness of the
gap. This material shall be slip resistant.
According to point 4.1.2.20 of the PRM TSI, the end of the platform shall have both visual and tactile
markings.

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Appendices

Floor surfaces should entirely be non-slip, with easy-to-clean material. Platforms must be clean and
litter bins should not be located in the way of passenger flows.

Information on departures, arrivals and location of trains should be provided on indicator boards and
announced over loudspeakers.

Information should be provided on display screens for the hard of hearing.

A.3.2 - Ticket barriers

Mi
n 0,8 - 1,20 m
pa i m u
s
0,8 sag m
m ew
ay

According to point 4.1.2.9.1 of the PRM TSI, if ticket barriers are used, there shall be a non-turnstile
access point available for use by PRM at all operational times.

Ticket barriers should generally be avoided. If, however, they do have to be installed, care should be
taken to ensure that:

1. wheelchair users, stout individuals and pregnant women can pass through. Hence, the width of
the passageway needs to be minimum 800 mm. Barriers should contrast in colour with the
backdrop and the ticket slot should be positioned in 800 mm - 1 200 mm above ground level;

2. a ground-based warning sign is provided to help the partially sighted and blind to find their way
around;

3. the ticket barrier is flexible. Additional raised or braille writing should be provided explaining where
to insert the ticket.
If the ticket barrier involves a walk-through zone between the entrance and exit point, sufficient
time should be allowed for passing through;

4. the system is properly maintained and left open in the event of a breakdown.

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Appendices
A.3.3 - Ticket validation (date-stamping machines)

Easy access

1,2 m
0,8 m
Date-stamping machines are best avoided, subject to national rules.

If tickets have to be validated by a date-stamping machine, the device must be located just in front of
the point of access to the platform at a height of between 800 mm and 1 200 mm.

A.3.4 - Waiting facilities

According to point 4.1.2.8 of the PRM TSI:

On each platform where passengers are allowed to wait for trains, and at every resting area, there
shall be a minimum of one weather-protected area fitted with ergonomic seating facilities. The seats
shall be back supported and at least one third provided with armrests. There shall also be a standing
rest bar of at least 1 400 mm length and a space for a wheelchair.

In countries with colder climates or harsh winters, heated waiting shelters or rooms may be fully
enclosed. In such cases, sliding doors should be fitted.

Non-slip floors are required.

Waiting facilities should be safe, with no hidden corners.

Security glass walls should be used with contrasting materials placed on the window.

For transparent materials, the requirements of point A.2.1 - page 11 have to be respected.

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Appendices

A.3.5 - Pedestrian track crossing

Maximum width: 75 mm

75 mm

Detail

According to point 4.1.2.22 of the PRM TSI, if level track crossings are permitted to be used by
passengers according to the National Rules, and required to provide the obstacle-free route, they shall
be accessible to all categories of PRM. They shall be designed so that the smallest wheel of a
wheelchair cannot be trapped within the crossing surface and the rail.

Horizontal gap must be a maximum of 75 mm. Vertical gap must not exceed 50 mm.

If level track crossings are unsupervised by operational staff, they shall be fitted with audible and visual
warning devices to enable passengers to ascertain whether or not it is safe to cross. Visual and tactile
markings shall be provided to identify the boundaries of the crossing surface.

Non-slip materials should be used for the crossing surface.

A.3.6 - Information displays - Emergency call points

When emergency call points are provided, these must be accessible to passengers with disabilities.

UIC-Leaflet No. 413 should be referred to:

1. A number of information display boards may be located around the platforms. They should be
easy to read and comply with the visual angles specified in point A.4.9 "Visual information" of UIC
Leaflet 413.

They should contain the following information:

• indication of the carrier,

• train number,
• destination station,
• main intermediate stations.

2. Emergency call points:

These points must be clearly visible and always connected to a place where staff are present.
They should be at the correct height and in proper working order.

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Appendices

A.3.7 - Tactile and visual warning strips

Track Platform

Danger area

Edge of the platform

Visual and tactile warning

Track axle

Danger area
National rules 10 cm
min

If a tactile marking is installed at the platform it shall be installed somewhere on the platform
at the safe side of the danger area and it shall comply with national rules.

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Appendices

A.3.8 - Platform-train/train platform boarding/alighting device (Platform ramp/lift)

According to point 4.1.2.21.2 and appendix M of the PRM TSI, if boarding aids are situated at stations,
they shall accommodate a wheelchair with the following characteristics:

Scope

This identifies the maximum engineering limits for a transportable wheelchair.

Characteristics

The minimum technical requirements are:

- Basic dimensions

• Width of 700 mm plus 50 mm min each side for hands when moving
• Length of 1 200 mm plus 50 mm for feet

- Wheels

• The smallest wheel shall accommodate a gap of dimensions 75 mm horizontal and 50 mm

vertical

- Height

• 1 375 mm max including a 95th % ile male occupant

- Turning circle

• 1 500 mm

- Weight

• Fully laden weight of 200 kg for wheelchair and occupant (including any baggage)

- Obstacle height that can be overcome and ground clearance

• Obstacle height that can be overcome 50 mm (max)

• Ground clearance 60 mm (min)

- Maximum safe slope on which the wheelchair will remain stable

• Shall have dynamic stability in all directions at an angle of 6 degrees

• Shall have static stability in all directions (including with brake applied) at an angle of 9 degrees

The boarding aid shall withstand a weight of at least 300 kg, placed at the centre of the device
distributed over an area of 660 mm by 660 mm.

If the boarding device is power operated the boarding aid shall incorporate an emergency method of
manual operation should power fail.

Platform lifts

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Appendices

Where a platform lift is used, it shall comply with the following:

The lift platform surface shall be slip resistant. At surface level, the lift platform shall have a minimum
clear width of 720 mm.

The design of the lift shall ensure that the vehicle cannot be moved when the lift is not stowed.

Where provided, each control for deploying, lowering to ground level, raising and stowing the lift shall
require continuous manual pressure by the operator and shall not allow an improper lift sequencing
when the lift platform is occupied.

The lift shall incorporate an emergency method of deploying, lowering to ground level with a lift
occupant, and raising and stowing the empty lift if the power to the lift fails.

No part of the lift platform shall move at a rate exceeding 150 mm/second during lowering and lifting
an occupant, and shall not exceed 300 mm/second during deploying or stowing (except if the lift is
manually deployed or stowed). The maximum lift platform horizontal and vertical acceleration when
occupied shall be 0,3 g.

The lift platform shall be equipped with barriers to prevent any of the wheels of a wheelchair from
rolling off the lift platform during its operation.

A movable barrier or inherent design feature shall prevent a wheelchair from rolling off the edge
closest to the vehicle until the lift is in its fully raised position.

Each side of the lift platform which extends beyond the vehicle in its raised position shall have a barrier
a minimum 25 mm high. Such barriers shall not interfere with manoeuvring into or out of the aisle.

The loading-edge barrier (outer barrier) which functions as a loading ramp when the lift is at ground
level, shall be sufficient when raised or closed, or a supplementary system shall be provided, to
prevent a power wheelchair from riding over or defeating it.

The lift shall permit both inboard and outboard facing of wheelchair.

A secure stowage system shall be provided to ensure that the stowed lift does not impinge on a
passenger's wheelchair or mobility aid or pose any hazard to passengers.

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Appendices

A.4 - General features

A.4.1 - Pedestrian ramps

1,6 m
1m

∅ 1,5 m
1,6 m

∅ 1,5 m
1 m 0,5 m

0,5 m 1 m
1,5 m 1,5 m

Maximum slope 6%

Ramps

According to point 4.1.2.17 of the PRM TSI:

Ramps shall be installed for PRM unable to use stairs where lifts are not provided.

Ramps shall be in accordance with European or National Rules.

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Appendices

For example, according to point 4.3 of DIN 18024-2 on obstacle free design of built habitat:

There must be a turning space measuring at least 150 cm x 150 cm at each end of the ramp. The
gradient of ramps may not exceed 6 %. Cross-gradients are not permitted.

Individual ramp sections may not exceed 600 cm in length. The minimum useful width is 160 cm.
Landings with a useful depth of at least 150 cm must be installed between the sections.

To minimise the risk of falls, no steps may be installed within 300 cm of the continuation of a
descending ramp.

Side rails and protective panels:

Side rails 10 cm in height are to be installed on both sides of ramp sections and landings, each of
which shall extend at least 30 cm beyond both ends of the ramp.

The inner faces of handrails and side rails must be positioned in the same vertical plane. The inner
faces of barriers, meshing or similar protective devices and the surfaces of side walls must be
separated from the side rail by a distance of at least 8 cm.

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Appendices

A.4.2 - Tactile guidance strips for blind and partially-sighted people

Examples:

2. Attention markings

1. Tactile guidance strips

2. Attention
markings

3. Tactile warning
According to point 4.1.2.3.2 of the PRM TSI, if a tactile path is installed it shall comply with National
Rules and shall be provided along the full length of the obstacle-free route(s).

Tactile guidance strips serve to steer the blind, partially-sighted and, in some cases, the illiterate along
predefined and generally straight routes.

Attention markings: change of direction, presence of lift, intersection.

Tactile warning: indicates danger (stairs, platform edge,...).

The material used should contrast with the environment. Non-skid tiles are frequently employed with
a rough surface to ensure they can be detected underfoot.

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Appendices

Most strips are white or yellow to enhance visibility. In many European countries, yellow is the colour
used.

However, a range of colours may be used to map out the various routes which can be taken through
the station. A different tile should be laid at the point where two or more routes intersect (attention
marking).

Care must be taken to ensure that the raised patches on the strip are neither too high (jolting) nor too
low (not detectable underfoot - quickly worn down).

Apply the national rules.

A.4.3 - Luggage trolleys

Brakes
Stop
Start

Stability of luggage

Luggage trolleys should be readily available at the station entrance, in the station itself and on the
platforms. They have to be safe.

It should be borne in mind that luggage (suitcases, bags) is a key factor when it comes to
deciding which transport mode to take and may prompt users to opt for the car or plane.

Trolleys should be provided free of charge, subject to a deposit being paid to deter theft and ensure
that the trolleys are returned to their rightful place. Change dispensers should be located nearby.

Trolleys should be easy to slide into each other to minimise the stowage space required and easy to
pull out.

It is best to have trolleys which can be used in lifts and on travelators.

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Appendices

A.4.4 - Potential obstacles

2,10 m

Protected area

According to point 4.1.2.8 of the PRM TSI:

All items of furniture and free-standing devices at stations shall contrast with their background, and
have rounded edges.

Within the station confines, furniture and free-standing devices shall be positioned where they do not
obstruct blind or visually impaired people, and they shall be detectable by a blind person using a stick.

Cantilevered items fitted below a height of 2 100 mm, which protrude by more than 150 mm, shall be
indicated by an obstacle, at a maximum height of 300 mm, that can be detected by a blind person
using a stick.

There shall be no hanging elements below a height of 2 100 mm.

A.4.5 - Acoustics - Audible information

Audible information should be loud enough to be heard over background noise in the station and on
platforms and provided in at least two languages.

According to point 4.1.2.12 of the PRM TSI:

The spoken information shall have a minimum RASTI level of 0,5, in accordance with IEC 60268-16
part 16 (see Bibliography - page 44), in all areas.

Where provided, spoken information shall be consistent with essential visual information that is being
displayed.

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Appendices

Announcements should be clear and concise.

When calibrating the equipment used, account should be taken of the station surface area and
passenger throughput.

Special calculations should be carried out for the platforms of each station to ensure that information
can be clearly heard. Where possible, announcements should be avoided when trains are passing
through.

A.4.6 - Lighting

According to point 4.1.2.10 of the PRM TSI:

The station forecourt lighting shall be in accordance with European or National Rules.

From the accessible building entrance to the platform access point, the obstacle-free route shall be
illuminated to a minimum of 100 lux, measured at floor level, within the confines of the station building.
The minimum required light level on the main entrance, stairs, and at the end of ramps, shall be a
minimum of 100 lux measured at floor level. If artificial lighting is required to achieve this, the required
lighting level shall be a minimum of 40 lux above the ambient surrounding light levels, and have a
colder colour temperature.

Platforms and other external station passenger areas shall have a minimum average illumination level
of 20 lux measured at floor level, with a minimum value of 10 lux.

Where artificial lighting is required to allow detailed information to be read, these locations shall be
highlighted by lighting with a minimum 15 lux increase over that provided in adjacent areas. Such
increased lighting shall also have a different colour temperature to that in the adjacent areas.

Emergency lighting shall be in accordance with European or National Rules.

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Appendices

A.4.7 - Luggage lockers

0,3 m

0,7 - 1,2 m
Height of
opening system

1,6 m

It is strongly advised that luggage lockers be installed in the concourse and, in some cases, on the
platforms of larger stations. A change dispenser should be at hand and even a member of staff to
monitor passengers, keep an eye on the type of luggage left and evict unwanted individuals.

The height, width and depth of lockers should be in line with recognised technical standards.

Lockers set aside for wheelchair users or short people should be positioned between 700 mm and
1 200 mm above the ground.

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Appendices

Letters and instructions should be in embossed characters for the blind and visually impaired.

It is recommended that larger stations have a manned luggage room for storing extra-large luggage
and helping illiterate and mentally disabled passengers.

The standard pictograms should be used to indicate clearly the presence of luggage lockers or rooms.

A.4.8 - Emergency exits

According to point 4.1.2.13 and 4.1.2.11.2 of the PRM TSI:

Emergency exits and alarms shall be in accordance with European or National Rules.

All safety, warning, mandatory action and prohibition signs shall include pictograms and shall be
designed according to ISO 3864-1 (see Bibliography - page 44).

According to point 4.1.2.10 of the PRM TSI:

Emergency lighting shall be in accordance with European or National Rules.

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Appendices

A.4.9 - Ground surfaces (outdoors, indoors, platforms)

Surfaces should generally be flat. People should be able to move about easily and surfaces should,
above all, be non-slip.

Floors should be very easy to clean and it should be possible to remove sticky items such as chewing
gum, etc.

In places with poor visibility, ground-based guidance tactile strips, for blind and partially-sighted
people, with different shapes used at intersection points to indicate changes in direction should be
positioned in appropriate places for easier perception of changing directions.

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Appendices

Appendix B - Statistics concerning the travel habits of

PRM (persons with reduced mobility) in
Europe

Data provided by the AEIF within the framework of the development of the PRM TSI

Inhabitants per type of limitation in physical attributes Millions of Relative

inhabitants share

(EU25 + Norway) (Year 2005) %

Total population 492,2 100 %

Not PRM 347,8 70,7 %

PRM Categories Total 144,4 29 %

Mobility impaired - Total 29,5 6,0 %

Wheelchair users 4,9 1,0%

Other mobility impaired 24,6 5,0 %

Visual impaired - Total 5,9 1,2 %

Visually impaired 4,9 1,0 %

Blind persons 1,0 0,2 %

Hearing impaired - Total 25,6 5,2 %

Hearing impaired persons 24,6 5,0 %

Deaf persons 1,0 0,2 %

Communication impaired 24,6 5,0 %
Persons of small stature - adults 0,5 0,1 %
Persons of small stature - children 53,1 10,8 %
Pregnant women 5,3 1,1 %

Source: Total population: Eurostat, year 2005. PRM categories are estimated from different sources.

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Appendices

EU25 + Norway: Main groups of people due to limitations in physical attributes in 2005*

Mobility impaired
total: 6,0 %
Visually impaired
total: 1,2 %
Hearing impaired
total: 5,2 %

Communication
impaired: 5,0 %

Persons of small
stature (including
children): 10,9 %

Pregnant women: 1,1 %

Not PRM: 70,7 %

*Estimates being checked, reference years: from 1985 to 2004,

depending category of PRM.
Source : AEIF CBA for the PRM TSI

Fig. 1 - Overview of the PRM categories in the EU Population/Details for some PRM categories

60-64 65-69 70-74 75-79

5% 5% 4% 3%
80-more
3%
55-59 0-4
5% 5%

50-54 5-9
7% 6%

10-14
45-49 6%
7%

15-19
40-44 6%
7%
20-24
35-39 7%
8% 25-29
30-34 7%
Source : Eurostat 8%

Fig. 2 - Age structure of the whole population (year 2005)

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List of abbreviations

AEIF European Association for Railway Interoperability, the activities of which

have been taken over by the ERA, European Railway

COST European Cooperation in the field of Scientific and Technical research

EC European Commission

ECMT European Conference of Ministers of Transport

Eurostat European commission Statistical office

IFOP (Institut Français d'Opinion Publique) French Public Research Institute

PRM Persons with Reduced Mobility

RASTI Rapid Speech Transmission Index

TSI Technical Specification for Interoperability of the European rail system

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Glossary

Braille Conventional alphabet consisting of raised dots used by the blind or

visually-impaired, named after its inventor.

Carrier Contractual carrier with whom the passenger has concluded a contract
of carriage in accordance with the 1999 CIV Uniform Rules (Uniform
Rules concerning the Contract for International Carriage of Passengers
by Rail) or a successive carrier who is responsible under the terms of the
said contract and whose identity appears on the travel document.

Induction loop A device installed at counters equipped with a screen to allow people
with hearing aids to hear directly through the T-coil of their hearing aid.

Lux Unit of illumination equal to one lumen per square metre which usually
receives in uniform fashion a flow of light.

Newton Unit of force equivalent to an acceleration of one meter per second on a

mass of one kilogram.

Passenger terminal operator

Any entity or company responsible for the construction and maintenance
of stations.

RASTI RASTI is a speech intelligibility index. The quality of speech intelligibility

depends on the reverberation time and the sound intensity of
background noise. The shorter the reverberation time, the better the
speech intelligibility. RASTI can be measured using a special machine
(transmitter/receiver) where the listener is located; the value is between
0 and 1. Speech intelligibility is considered as satisfactory if the RASTI
value is 0,5. RASTI is a simplified version of the Speech Transmission
Index - STI - and only measures in the octave bands of 500 Hz and
2 kHz. STI and RASTI are defined in the IEC standard 60268 - 16:1998.

Staff This may refer to railway staff, station staff, train crew or the staff of other
service providers.

Travel document Document providing proof of the contract of carriage between the
passenger and the carrier. The document may consist of one or more
coupons. It is also commonly referred to as a ticket. The latter term is
therefore also used in this leaflet.

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Bibliography

1. UIC leaflets

International Union of Railways

UIC Leaflet 413: Measures to facilitate travel by rail, 9th edition, December 2000 (10th edition in
preparation)

2. European standards

European Commission (EC)

Directive 2001/16/EC of the European Parliament and the Council on the interoperability of the trans-
European conventional rail system, 19 March 2001 - OJ L 110, 20.4.2001

Commission Decision 2002/730/EC: concerning the technical specification for Interoperability relating
to the maintenance sub-system of the trans-European high speed rail system referred to in Article 6(1)
of Council Directive 96/48/EC, 30 May 2002 - OJ L 245, 12.9.2002

Official journal L 164, Vol. 47, Official Journal of the European Union: Directives related to the second
railway package, 30 April 2004

European Committee for Standardization (CEN)

Euronorm EN 81-70:2003: Safety rules for the construction and installations of lifts - Particular
applications for passenger and goods passenger lifts - Part 70: Accessibility to lifts for persons
including persons with disability, actual version 09/2005

European Association for Railway Interoperability (AEIF)

TSI: Accessibility for people with reduced mobility (PRM), adopted on 21 December 2007 and
applicable as from 1st July 2008

Deutsches Institut für Normung (DIN)

DIN 18024-1: Barrier-free built environment - Part 1: Streets, squares, paths, public transport,
recreation areas and playgrounds - Design principles, January 1998

DIN 18024-2: Construction of accessible buildings - Part 2: Publicly accessible buildings and
workplaces, design principles, November 1996

3. International standards

International Electrotechnical Commission (IEC)

IEC 60268-16: Sound system equipment - Part 16: Objective rating of speech intelligibility by speech
transmission index, 22 May 2003

International Organization for Standardization (ISO)

ISO 3864-1:2002: Graphical symbols - Safety colours and safety signs -- Part 1: Design principles for
safety signs in workplaces and public areas, 20 june 2002

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4. Miscellaneous

European Conference of Ministers of Transport (ECMT)

Transport for people with reduced mobility, November 1998

European Commission (EC)

COST 335: Passengers' Accessibility of Heavy Rail Systems, Final Report, 1999

Helios (EC programme for the integration of disabled people)

Commission communication on equal opportunities for people with disabilities, COM (96) 0406 - C4 -
0582/96

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 Warning

No part of this publication may be copied, reproduced or distributed by any means whatsoever, including
electronic, except for private and individual use, without the express permission of the International Union of
Railways (UIC). The same applies for translation, adaptation or transformation, arrangement or reproduction by
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"analyses and brief quotations justified by the critical, argumentative, educational, scientific or informative nature
of the publication into which they are incorporated".
(Articles L 122-4 and L122-5 of the French Intellectual Property Code).
© International Union of Railways (UIC) - Paris, 2008

Printed by the International Union of Railways (UIC)

16, rue Jean Rey 75015 Paris - France, January 2008
Dépôt Légal January 2008

ISBN 2-7461-1228-0 (French version)

ISBN 2-7461-1229-9 (German version)
ISBN 2-7461-1230-2 (English version)

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