Publish All Responses RFP TOM 05-06-2020

RFP-TOM - Responses to Pre-bid Queries
RFP FOR INSTALLATION OF 10,000 ATMs UNDER TOTAL OUTSOURCED MODEL (TOM) PHASE XIV (YR. 2020)
Responses to Pre-bid Queries
Sl.No RFP RFP Existing Clause Query/Suggestions Bank Responses

Page Clause
No No.
1 96 2. IV. The minimum bandwidth in Would request bank to Please confirm the upload As per RFP
Networking case of VSAT last mile at each and download ratio for the Bandwidth. 64 kbps
for location for each ATM should be speed to ATM application is not required. kindly
Connectivit dedicated 64 Kbps with 100% clarify the requirement.
y of ATMs concurrency (demand as on
today).
2 96 2. V. Bidder should also arrange for All network providers like Hughes ,Nelco ,Airtel As per RFP
Networking backhaul (from service providers ,Vodafone are having there backhauls at SBI DC &
for BSNL, Bharti Airtel, Vodafone, TCL, DR with redundancy. We request bank to clarify
Connectivit Reliance JIO, Sify, Hughes, Tatanet, can we utilized same or we need to ask our
y of ATMs Railtel etc.), backhauls for network /VSAT providers to install new links .
connecting to the Banks ATM
Switch and DR. Leased circuits for
backhaul links shall not be shared
with any other customer
3 96 2. VI The backhaul link each between Encryption (AES, GCM, SHA2) are this mandatory As per RFP
Networking Networks service providers requirement; Would request bank to Please clarify
for Hub/NOC, to banks Data Centres
Connectivit and Disaster Recovery Centres
y of ATMs should be configured with end to
end IP Sec should support AES,
GCM, SHA2 or any latest
encryption which bank may ask as
per that days requirement in the
contract period.
Page 1 of 348

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No No.
4 96 2. VII. Services center of the Bidder We already connected with BANK DC & DR under As per RFP
Networking also need to be connected to MS project , we request bank to clarify can we
for banks Data Centres and Disaster utilize same for monitoring purpose
Connectivit Recovery Centres for monitoring
y of ATMs purpose
5 177-178 1.10 Cash Penalty for not maintaining target We request bank to revise FOS formula and As per RFP
Manageme FoS should increased to more than 2.5 times ,
nt separate FOS to be calculated for low dispensing
ATMs to avoid cash out
6 179-180 1.12 7. Failure of any Penalty beyond 24 hours, Rs. 5000 for that site for As per RFP
Penalty equipment/sensor should be each instance of failure to 72 hours. Would
related to E- replaced/repaired within 24 hours. request bank to consider some flexibility to
Surveillance imposing the penalty. Rs. 5000 upto 72 hours &
10,000 beyond 72 hours is very high, requesting to
consider the request.
7 2 4. Pre Bid "On 30.03.2020 from 15.00 Hrs. In view of the Corona virus advisory in place till Pre bid conducted on 29 May 2020
Meeting (time) to 17.00 Hrs. (time) at State 31st march for not congregating . We request the
Bank of India, Anytime Channels bank to postpone the meeting to April 2020
Dept., 9th Floor, Air India Building, subject to government regulations.
Nariman Point Mumbai "
8 3 13 5% of TCO for the entire period of We request the bank to define a total number as As per RFP
Performanc the contract. TCO may not be the right indicator of the project
e Bank cost.
Guarantee
9 9 3.21 Non-Fin Transaction FSS We assume that the word FSS is a typo error Since corrected while issuing RFP with Corrigendum on 17.03.2020
Page 2 of 348

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No No.
10 13 9 9. EARNEST MONEY DEPOSIT " Bank should serve the Bidder/Vendor with an As per RFP
(EMD): Invocation notice to rectify the error/claims etc. if
any within a prescribed time (30 days) before the
Bank can at its own discretion decide that the
bidder has failed to follow the terms and
conditions of the said document and forfeit the
EMD."
11 14 10.1.5.6. Prices quoted by the Bidder shall We request the bank to provide a 5% increase in As per RFP
remain fixed for the period during cost evry year. Further we request the bank to
the terms of contracts and shall increase the price in ratio of the increase in
not be subjected to variation on interchange in the future.
any account, including exchange
rate fluctuations and custom duty.
A Bid submitted with an adjustable
price quotation will be treated as
non-responsive and will be
rejected.
12 14 10.1.5.6. Prices quoted by the Bidder shall We request the bank to provide a 5% increase in As per RFP
remain fixed for the period during cost every year or in line with the Consumer Price
the terms of contracts and shall Index (Industrial Workers). Further we request the
not be subjected to variation on bank to increase the price in ratio of the increase
any account, including exchange in interchange in the future.
rate fluctuations and custom duty.
A Bid submitted with an adjustable
rejected.
Page 3 of 348

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No No.
13 16 13.iv Once Purchase Order or Letter of We request the bank to provide a 5% increase in Revised Clause:
Intent is issued by the Bank, the cost evry year. Once Purchase Order or Letter of Intent is issued by the Bank, the said
said price will remain fixed for the price will remain fixed for the entire Contract period and shall not be
entire Contract period and shall subjected to variation on any account, including exchange rate
not be subjected to variation on fluctuations and custom duty. A Bid submitted with an adjustable price
any account, including exchange quotation will be treated as non-responsive and will be rejected.
rate fluctuations and custom duty. However, the bank will provide an increase in Transaction Rates under
A Bid submitted with an adjustable Appendix- F of the RFP. The increase would be indexed to Consumer
price quotation will be treated as Price Index (CPI) for Industrial Workers (All India General Index; Base
non-responsive and will be 2001=100) basis which the annual increase in per transaction rate
rejected. would be approved by the Corporate Centre of the Bank every year on
1st May on the basis of latest available CPI(IW) index and advised to all
the Circles / Selected Vendors. There would be a 2.50% cap on the
annual increase in payment of per transaction. Increment in payment
would be directly correlated to the increase in the Index over 12 months
period. For eg., If the index value on 01.05.2020 is 120 which increases
to 123 in 01.05.2021 thereby representing a 2.5% increase, transaction
payment for the year would increase proportionately. However if the
index value increases beyond 2.50%, the increase in payment would be
capped at 2.50%.
Page 4 of 348

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No No.
14 18 19. AWARD i. Applicability of Preference to We request the bank that the Local content Please refer revised clause in Appendix-G.
CRITERIA Make in India, Order 2017 (PPP- should considered at Indicative Bid Level
AND MII Order) Bank will follow the
AWARD OF guidelines on Public Procurement
CONTRACT: (Preference to Make in India),
Order 2017 (PPP-MII Order) issued
vide Central Vigilance Commission
Order No. 018/VGL/022-377353
dated April 20, 2018 and basis of
allotment will be done in terms of
instructions on Public
Procurement (Preference to Make
In India), Order, 2017 “ Revision;
regarding issued vide GOI,
Ministry of Commerce and
Industry, Department of Industrial
Policy and Promotion letter No. P-
45021/2/2017(BE-II) dated May
29, 2019. Salient features are
given below “ (a) Among all
qualified bids, the lowest bid (as
quoted in reverse auction) will be
termed as L1. If L1 is from a local
supplier, the contract for full
quantity will be awarded to L1.
Page 5 of 348

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No No.
15 22 25 (ii) Service Provider shall provide and Since feature of MVS is being considered in RFP As per RFP
implement patches/ upgrades/ for various services & Function still SP is required
updates for hardware/ software/ to provide upgrade patches.
operating System / middleware
etc as and when released by
them/ OEM or as per
requirements of the Bank. Service
Provider should bring to notice of
the Bank all releases/ version
changes
16 25 29 "29. SUBCONTRACTING: Sub- Bidder should be allowed to sub-contract the As per RFP
contracting is permitted as scope of work with prior written intimation to the
mentioned in scope of work." bank
Page 6 of 348

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17 26 32 "32. CONFIDENTIALITY: "We further suggest to add: REQUIRED As per RFP
Confidentiality obligation shall be DISCLOSURE OF CONFIDENTIAL INFORMATION: If
as per Non-disclosure agreement either party of this agreement is directed by way
and clause 14 of Service Level of a court order, subpoena or other legal or
Agreement placed as Appendix to regulatory request or similar process to disclose
this RFP." information recorded on any documents or any of
other partys Confidential Information, concerned
party shall immediately notify other party in
writing, in sufficient detail immediately upon
receipt of such court order, subpoena, legal or
regulatory request or similar process, in order to
enable other party to make an application for an
appropriate protection order. Provided however
that, other party shall require to seek or the
concerned party may seek on behalf of other
party, a legally binding and enforceable injunctive
order from competent court before the date of
appearance of the concerned party before such
competent authority which has sought the
disclosure, so as to prevent contempt by the
concerned party. A copy of the court order shall
accompany such notice, subpoena, legal or
regulatory request or similar process"
Page 7 of 348

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18 26 33 "33. DELAY IN SERVICE PROVIDERS Delay in delivery should exclude force majeure As per RFP
PERFORMANCE: i. Services shall be event, acts and ones attributable to Bank
made by Service Provider within
the timelines prescribed in part II
of this document. ii. If at any time
during performance of the
Contract, Service Provider should
encounter conditions impeding
timely delivery and performance
of Services, Service Provider shall
promptly notify the Bank in
writing of the fact of the delay, its
likely duration and cause(s). As
soon as practicable after receipt of
Service Providers notice, the Bank
shall evaluate the situation and
may, at its discretion, extend
Service Providers time for
performance, in which case, the
extension shall be ratified by the
parties by amendment of the
Contract. iii. Any delay in
performing the obligation/ defect
in performance by Service
Provider may result in imposition
of penalty, liquidated damages,
invocation of Bank Guarantee
and/or termination of Contract (as
Page 8 of 348

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No No.
19 26 34 "34. SERVICE PROVIDERS With respect to point no. 34 (iii), bidder should be As per RFP
OBLIGATIONS: i. Service Provider liable for actual proven loss and for acts directly
is responsible for and obliged to attributable to the bidder.
conduct all contracted activities in
accordance with the Contract
using state-of-the-art methods
and economic principles and
exercising all means available to
achieve the performance specified
in the Contract. ii. Service Provider
is obliged to work closely with the
Banks staff, act within its own
authority and abide by directives
issued by the Bank from time to
time and complete
implementation activities. iii.
Service Provider will abide by the
job safety measures prevalent in
India and will free the Bank from
all demands or responsibilities
arising from accidents or loss of
life, the cause of which is Service
Providers negligence. Service
Provider will pay all indemnities
arising from such incidents and
will not hold the Bank responsible
or obligated. iv. Service Provider is
responsible for activities of its
Page 9 of 348

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No No.
20 29 37 "37. LIQUIDATED DAMAGES: If Before levying Liquidated Damages (penalty) Bank As per RFP
Service Provider fails to deliver should provide cure period of 30 days to cure the
and perform any or all the Services breach if any. Also, bank should levy either
within the stipulated time, penaalty or liquidated damages and not both.
schedule as specified in this
RFP/Agreement, the Bank may,
without prejudice to its other
remedies under the
RFP/Agreement, and unless
otherwise extension of time is
agreed upon without the
application of liquidated damages,
deduct from the Project Cost, as
liquidated damages a sum
equivalent to 0.5% of total Project
Cost for delay of each week or
part thereof maximum up to 5% of
total Project Cost. Once the
maximum deduction is reached,
the Bank may consider
termination of the Agreement"
21 33 41 41. Force Majeure: To incorporate the below: Force Majeure event to As per RFP
also include "bandh". Further, the Bank shall also
not withhold any dues payable to the Bidder
against the services provided by the Bidder.
Bidder shall not be responsible for any losses
sustained under any events of Force majeure.
Bank shall also not withhold any dues payable to
the Bidder against the services provided by the
Bidder.
Page 10 of 348

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22 33 43 43. Termination for Convenience Nothwithstanding anything contained here, As per RFP
SB/Vendor shall have the right to terminate this
Agreement by giving 30 days notice to the other
side.
23 34 44 44. Disputes/Arbitration We request the bank to incorporate the below: As per RFP
[applicable in case of successful Each Party shall bear the cost of preparing and
Bidder only]: presenting its case and the cost of arbitration,
including fees and expenses of the arbitrators
shall be shared equally by the Parties unless the
award otherwise provides. Notwithstanding any
other provision of this Agreement, any party shall
be entitled to seek injunctive or other provisional
relief from court of competent jurisdiction at
Mumbai pending the final decision or award of
the arbitrator.
24 34 43 Termination for convenience As the bidder needs to invest huge amount on this As per RFP
project, termination for convenience will be a
huge risk.. Termination may be with cause and
after serving some cure period. Therefore, please
remove this clause
Page 11 of 348

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No No.
25 35 47 47. Taxes and Duties Further, would also suggest to incorporate the As per RFP
below clause: "Bank shall always be prompt in
payment and in case of delay Bidder should be
entitled to charge interest @ 18% p.a from the
date of outstanding till the amount actually
released by the Bank. Further, Bank shall also be
entitled to suspend the services in case Bank fails
to make payment on time and Bank agrees that
such suspension shall not be termed as breach of
the Agreement. Further, the bank should not be
allowed to deduct applicable penalty from the
payments to be made to the Vendor. Time should
be given to rectify the error/breach by giving
thrity days time frame before the penalty is
levied". Notwithstanding anything contained here
in the RFP, in case of specific directions provided
by a regulator or a government authority or on
account of applicable law should compliance of
the same lead to any changes required to be done
in the manner in which the Services are
performed and the same results in an additional
cost for the bidder, the bidder will perform the
services as per the requirements stated in the
agreement. Any cost of additional effort or work
due to changes in applicable government laws and
regulations would have to be borne by the Bank
and have the right to demand the same from the
Bank and accordingly will mutually decide on the
Page 12 of 348

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26 37 52 "Assignment: i. Service Provider Assignment should be allowed with prior As per RFP
shall not transfer or assign at any intimation to the Bank
stage, during the currency of this
agreement, any of its duties,
responsibilities, obligations and
benefits of this agreement to any
third party without the prior
written consent of the Bank,
except where Service Provider
assigns this agreement to an
Affiliate or a Joint Venture or to
any entity which acquires the
entire or partial stock or assets of
Service Provider. However, prior
notice has to be given to the Bank
in all such cases. ii. Bank can
transfer or assign any service or all
services under this agreement at
any stage to an Affiliate/
subsidiary/Joint Venture etc.
during the currency of this
agreement and inform to the
vendors."
27 37 53 Indemnity We request the bank to add that the Service As per RFP
Provider should be liable for proven actual loss
and for acts directly attributable to the Service
Provider. Further, the Indemnity clause should
survive till the termination and/or expiration of
the Agreement.
Page 13 of 348

Page Clause
No No.
28 53 1.1.0 8th Generation Intel® Core„ i5 This configuration is too high for any application Revised Clause:
Processor or higher with minimum to run and the gain is not at all proportional to the 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above increase in cost. We request the bank to make this GHz and 6 MB cache or above. Vendor to provide the supported
as minimum i3 5th Generation Processor with OS/Patching related software/hardware upgrades without any cost to
3GHz and 3 MB Cache or above. Bank during the contract period.
29 53 AJ.5.0 Journal Printer & Paper We request the bank to remove Journal Printer Clause deleted
and Paper from this appendix as they are not part
of the specs of the ATM
30 54 3.1.0 S&G / KABA (or an equivalent We request the bank to include Securam also as As per RFP
make, of high international part of the list as they are the existing make
repute) , Centrally / Remote available on SBI ATMs
controlled dual electronic
combination lock of 6 + 6 digits
with capability for one-time
combination(OTC) and audit trail
without any hardware change
31 56 4.15.0 The machine should have This is Recycler Funtionality. Requesting bank to Clause deleted.
capability to recognize the year of remove this clause.
issue of the currency and should
be able to be configured in such a
way that while currency printed in
or upto a certain year may be
accepted (or rejected) by the
machine, it may not be dispensed.
32 56 4.15.0 The machine should have We assume this is a feature in the cash re-cycler Clause deleted.
capability to recognise the year of and not an ATM feature. Therefore, please amend
issue of currency this clause suitably
Page 14 of 348

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No No.
33 57 4.17.0 Vendor to provide all CDs of same If the bidder has multiple vendors option it will Revised Clause:
make and model help us to have back-up in case of any one failed Vendor to provide the model of CD as specified in the submitted MAFs
to meet the commitment. Bidder may have some of not more than two OEMs. Any vandalised machine will also be
price advantage if there is more than one vendor. replaced with the same make & model.
Therefore, please amend this clause suitably to
permit more than one OEM
34 58 5.7.0 Communication link between the Requesting bank to remove this clause As per RFP
card reader and system should be
encrypted by latest encryption
standards. (This is between the
Card Reader and the CD)
37 59 6.2.0 Touch Screen Specifications: IP65 Requesting bank to remove this clause as bank is As per RFP
rating not going to use this in open area with direct rain
and water. In that case, the entire ATM needs to
be IP65 certified.
38 64 8.3.0 CD should be with in-built security Request bank to remove "Tilting" As per RFP
features to trigger alarm in case of
fire, hammering/tilting of the
machine
Page 15 of 348

Page Clause
No No.
39 64 7.13.0 The Solution should be capable of Requesting bank to remove this clause Revised Clause:
notifying the Switch in case the The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked camera is covered/ blocked by any means so that the Cash Dispenser
by any means so that the Cash does not dispense cash. (Mandatory = N)
Dispenser does not dispense cash.
40 64 7.13.0 Surveillance solutions: capable of As the surveillance solution is not integrated Revised Clause:
notifying the switch in case of neither with ATM nor switch, this may not be The Solution should be capable of notifying the Switch in case the DVSS
camera is covered / blocked possible to achieve. Therefore, please amend this camera is covered/ blocked by any means so that the Cash Dispenser
clause suitably does not dispense cash (Mandatory = N)
Page 16 of 348

Page Clause
No No.
41 67 13.4. 0 CD should have Integrated Power Please specify if CD should be integrated with As per RFP
Management Solution. The CD external UPS system?
software must be capable of
interfacing with the Bank's UPS
systems and query the battery
status, in -line power and
temperature, taking the machine
out of service if the battery
capacity is too low, perform
scheduled power offs and
automatically start up at the
configured date and time. The
solution must shut down
gracefully to allow completion of
the ongoing transaction in the
event of complete battery
discharge. The above power
management functionality must
be controllable remotely. In this
situation, CD should have the
capability of generating message
of low battery status and should
send the same to the switch.
42 67 13.5. 0 CDs to be provided with internal Please specify CD should be integrated with As per RFP
battery backup which will be internal battery backup?
required for preserving the last
state of the machine in the event
of loss of power supply. This is
required to achieve safeguarding
the corruption of ATM Software.
Page 17 of 348

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No No.
43 70 19.5.0 L-3 Certification with MasterCard, Requesting bank to remove this clause Selected vendor to provide support without any cost to the bank.
Visa, Rupay or any other provider
to be done by the service provider
44 70 19.3.0 Should provide test notes & test This clause needs to be removed, if this RFP is for Clause deleted.
firmware for recycler testing, at ATMs only.
no additional cost to the Bank. The
test notes & firmware will be used
only for lab-testing purposes.
45 70 19.3.0 Should provide test notes & test This clause needs to be removed, if this RFP is for Clause deleted.
firmware for recycler testing, at ATMs only.
46 70 19.3.0 Should provide test notes & test This is Recycler Funtionality. Requesting bank to Clause deleted.
firmware for recycler testing, at remove this clause.
only for lab-testing purposes
Page 18 of 348

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No No.
47 71 20.1.0 Cash Slot camera A Camera should This clause needs to be removed, if this RFP is for As per RFP
be present within the machine at ATMs only. Cash slot camera is only present for
the cash slot to capture the recyclers and not for ATMs. Need to discuss if
movement of cash from the Bank still needs it. If so, then it would require
presenter belt and final considerable development(physical design
withdrawal by the customer. The change) time across all OEMs.
camera should be capable of
taking images and videos of the
cash movement. The images and
videos should be time stamped
with Terminal ID, Masked Account
& Card no. etc. The images and
videos should be saved in the
Harddisk and should be capable of
being pulled centrally. The OEM to
provide the necessary drivers for
the camera and assist in the
integration with the Banks MVS
Software. The bank will require
these images and videos for
disputed transactions. Failure to
provide the image and video for
the transactions required by the
Bank, the Vendor to pay penalty of
Rs.1000/- or the disputed amount,
whichever is higher.
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No No.
48 71 20.1.0 Cash Slot camera A Camera should This clause needs to be removed, if this RFP is for As per RFP
be present within the machine at ATMs only. Cash slot camera is only present for
the cash slot to capture the recyclers and not for ATMs. Need to discuss if
movement of cash from the Bank still needs it. If so, then it would require
presenter belt and final considerable development(physical design
withdrawal by the customer. The change) time across all OEMs.
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49 71 20.1.0 Cash Slot camera A Camera should This required feature needs to be clarified As per RFP
be present within the machine at
the cash slot to capture the
movement of cash from the
presenter belt and final
withdrawal by the customer. The
Page 21 of 348

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No No.
50 71 21.1.0 Co-ordinated LED Lights Indicators Requesting bank to remove " Keypad and All FDK Revised Clause:
at Card Reader, Cash slot Keys". Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
dispenser, Keypad, Receipt printer, Keypad, Receipt printer. The LED Lights at these places will blink
All FDK keys. The LED Lights at accordingly during the course of transaction attracting the attention of
these places will blink accordingly the customer to that part of the machine.
during the course of transaction
attracting the attention of the
customer to that part of the
machine, Example:
51 72 21.1.3 Keypad: Whenever the machine Requesting bank to remove this clause As per RFP
needs input from Keypad
52 72 21.1.4 FDK Keys: Whenever the machine Requesting bank to remove this clause Revised Clause:
needs input from FDK keys FDK Keys: Whenever the machine needs input from FDK keys
(Mandatory=N)
53 75 C.1.5 Support Bunched Note This is Recycler Funtionality. Requesting bank to Clause deleted.
Acceptance remove this clause.
54 79 C.1.55 Customer preferences eg This requirement is related to ATM Application As per RFP
Language, Fixed amount integration with Banks CRM solution. This is a
withdrawal etc feature supported with MVS, and not specific to
the OEM/Terminal. Essentially Appendix 4B is
related to using with MVS software(as mentioned
in A1.1.10) and connected to OMS. If Bank does
state that 4B should also be done with Native/Non-
MVS, then there would be considerable
development/integration time between Bank and
OEM for the same.
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55 79 C.1.55 Customer preferences eg This requirement is related to ATM Application As per RFP
Language, Fixed amount integration with Banks CRM solution. This is a
withdrawal etc feature supported with MVS, and not specific to
the OEM/Terminal. Essentially Appendix 4B is
related to using with MVS software(as mentioned
in A1.1.10) and connected to OMS. If Bank does
state that 4B should also be done with Native/Non-
MVS, then there would be considerable
development/integration time between Bank and
OEM for the same.
56 83 AD2.3.0 ESR - Consolidate Settlement and Who will be multiple service provider? As per RFP
Reconciliation reports across
multiple service providers
57 83 AD2.4.0 ESR - Identify discrepancies, What will be scope of discrepancies? As per RFP
missed settlements and other
performance issues
58 84 AF1.0.0 Software & screen distribution Is it for ATM level screen distribution? As per RFP
from a central source to facilitate
individual configuration & screen
displays
59 84 AG1.4.0 Use reliable, dedicated IP Connectivity should be directly to switch or As per RFP
connection with backup through SP?
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60 89 AJ.5.0 Supply & replenish journal printer Since Bank has moved from JP to EJ. is JP Revised Clause:
& receipt printer rolls customized compulsory? Supply & replenish receipt printer rolls customized as per Bank’s
as per Banks requirements. One requirements. One side of the roll will have to be pre-printed with text
side of the roll will have to be pre- provided by the Bank & printing at the ATM will be only on the blank
printed with text provided by the side. Print matter may be changed as and when required.
Bank & printing at the ATM will be
only on the blank side. Print
matter may be changed as and
when required.
61 93 Appendix E CDs should be capable of running At one point its mentioned for Native SW & HDD As per RFP
1 d) Multi-vendor Software (MVS) and encryption whereas in this clause its mention
Endpoint Security Solution (EPS) about MVS & EPS what is to be considered?
implemented by the Bank in all its
CDs without any hardware
changes. The Endpoint Provider
will be responsible for testing,
integration, commissioning and
coordinating implementation of
the MVS & EPS, in the CDs to be
supplied by the successful
bidder(s), without any extra cost
to the Bank, as per requirement(s)
of the Bank.
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62 93 Appendix - Scope of work for CS Outsourcing "We request the bank that any services/work As per RFP
E services rendered, which are out of the scope of this
agreement, shall be at extra cost and the same
shall be mutually decided by the parties.
Vendor/Bidder should be held responsible for acts
directly attributable to SB/bidder and the bidder
shall not be responsible for any forged or
counterfeit notes detected at RBI/Bank Branches. .
Further, we suggest to add the below: Warranty
and AMC Exclusions: -Any service resulting from
theft attempt, negligence, misuse, or abuse,
including the failure to operate and care for
ATM/ADWMs in accordance with the
manufacturers power, environmental, and other
specifications. -Movement of ATM/ADWMs by
anyone other than Vendor. - ATM/ADWMs
breakdown due to an alteration to ATM/ADWMs
or use of an attachment not provided and/ or
supplied by Vendor in writing to be compatible
with ATM/ADWMs standard interfaces. -
ATM/ADWMs is opened, tampered with or
repaired by any person other than a person
authorized by Vendor - Damage to or loss of
currency cassettes not caused by Vendor -
Damage caused by rodents or natural disasters -
Data loss due to Virus or otherwise - Service calls
resulting from the Errors, or omissions of the Bank
or the banks cash in transit provider - Service Calls
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63 95 2.2 On-site ATMs Please clarify whether the bidder to provide NW As per RFP
connectivity for on-site too. We suggest to use the
branch network. If bidder to provide connectivity
issues like terrace space, landlord permission, LOS
may be a big hindrance in case of VSAT. If we opt
for terrestrial link again the time line, feasibility
etc will be of major issue. If we go in for SIM based
service, uptime is not guaranteed. Therefore,
request to use the branch connectivity in case of
on-sites.
64 96 Appendix E Bidder should also arrange for Can we use existing Backhaul? Please make it As per RFP
2.2 V backhaul (from service providers shared backhaul as dedicated backhauls are
BSNL, Bharti Airtel, Vodafone, TCL, extremely expensive.
Reliance JIO, Sify, Hughes, Tatanet,
Railtel etc.), backhauls for
with any other customer
65 96 Appendix E The bandwidth of backhaul should What will be the peak utilization? Peak utilisation is maximum BW utilised at any point of time.
2.2 X be minimum of 200% capacity of
the anytime peak utilization.
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66 96 IV VSAT “ min BW of 64 kbps A standard ATM transaction will require a As per RFP
maximum of 4 kbps. Even any other application is
proposed we may not require beyond 8 kbps.
Therefore, we may be permitted to go in for 8
kbps. Of course, if hoigher BW required, bidder
will suitably and adequately increase the same on
need basis
67 97 3 Endpoint Migration from We request the bank to clarify that the MVS will As per RFP
MVS+EPS to OEMs Native be installed on the machine.
Software
68 101 3.3.2 (l) All necessary hardware / software Further, any software/hardware upgradation As per RFP. Bank's intention is in respect of bidder's own infrastructure.
etc. shall be provided by the should be chargeable to the bank.
bidder for screen distribution.
69 108 108 Accessories: Chair We assume that this will be only in location where Your understanding is correct
caretaker is proposed. Please clarify
70 111 4.3 "4.3 Installation of CDs To incroporate trhe same: Further, delay in As per RFP
Bidder/Vendor shall conduct site delivery / installation is not attributable to CMS,
identification exercise and offer which includes (i) site not ready due to bank / its
suitable site in the vicinity of vendor (ii) site confirmation not received by bank
locations desired by the Bank. (iii) switch connectivity not available, (iv) power
Vendor cannot refuse installation supply (3 phase) not available, (v) statutory
of ATM at the site desired by the approvals not received,(vi) non- arrival of ATM
Bank. In case of refusal or non etc.
installation of CD at the site
desired by the Bank a penalty
equal to Rs. 5000 per day will be
charged to the vendor after 30
days of issuance of PO."
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71 111 4.3 a penalty equal to Rs. 5000 per Penalty of 5000 is not affordable to any bidder. As per RFP
day will be charged to the vendor We request the penalty of 5000 may be converted
after 30 days of issuance of PO. per month instead of daily basis
72 111 4.3.1 Off-site CDs We request the bank to provide clear scope of As per RFP
work for on-site CDs as well.
73 111 4.3 "On-site ATMs & Off-site ATMs " "We request the bank to clarify in detail the scope New Clause
Installation of onsite ATM. It is not clear from the scope what 4.3 - 4.3.0 On-site CDs
of CDs is included and excluded from the scope. For e.g. Onsite Location: Rental & Electricity will be done and paid by the
in onsite ATMs: Bank will pay the site rental and respective Bank Branch.
lease will be in banks name Bank to take care of E- Housekeeping - There are approx. 700 onsites wherein single ATM may
Surveillance and Housekeeping In case of 2nd be installed and Housekeeping services will be provided by the selected
ATM, vendor to do minor TIS work Insurance of Vendor through this RFP. Remaining onsite loactions may rest with
the ATM site to be the responsibility of the bank existing MSPs.
Bank will provide space for VSAT and roof rights " Vendor to arrange for connectivity, UPS & Battery, any minor TIS work,
grouting, wire concealing, false wall for their ATM.
Insurance of Vendor's ATM & periperal along with the cash in ATM to
be done by Vendor.
e-Surv. sensors in that ATM, CCTV camera exclusively for that ATM to
be installed by the Vendor.
Selected Vendor has to make its own arrangements at its own cost in
respect of space for VSAT and roof rights. Bank may facilitate with the
landlord. Further, Vendor has the option to use 3G / 4G / SIM based
connectivity.
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74 113 Appendix E Caretaker services If e-survillance is deployed then why caretaker is Revised Clause
5 required? We request that in all such cases where Caretaker Services
caretaker is required, bank bears the cost of
caretakers separately as it is very high cost and a) Caretakeer Services are not required under the scope of this RFP,
cannot be factored based on assumption. however, Selected Vendors are required to provide caretaker services at
no extra cost to the Bank in the emergency requirement or wherever
the same is needed by the Law Enforcement agencies.
b) The vendor must ensure that all applicable laws framed by the
Central Government, State Government and Local Bodies, including
payment of applicable minimum wages and all laws pertaining to
contract employees/ labour laws are complied with while providing
caretaker services. The vendor may have to execute an indemnity bond
in favour of the Bank in this regard.
c) If the Vendor proposes to engage services of other agencies, full
details of all contractors parties to be enclosed.
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75 113 Caretaker "a) Caretaker to be provided by We request the bank to pay this as a separate Revised Clause
Services the vendor wherever Bank or Law charge beyond the TCO
enforcement agencies asks for it Caretaker Services
at no extra cost to the Bank. b)
The vendor must ensure that all a) Caretakeer Services are not required under the scope of this RFP,
applicable laws framed by the however, Selected Vendors are required to provide caretaker services at
Central Government, State no extra cost to the Bank in the emergency requirement or wherever
Government and Local Bodies, the same is needed by the Law Enforcement agencies.
including payment of applicable b) The vendor must ensure that all applicable laws framed by the
minimum wages and all laws Central Government, State Government and Local Bodies, including
pertaining to contract employees/ payment of applicable minimum wages and all laws pertaining to
labour laws are complied with contract employees/ labour laws are complied with while providing
while providing caretaker services. caretaker services. The vendor may have to execute an indemnity bond
The vendor may have to execute in favour of the Bank in this regard.
an indemnity bond in favour of the c) If the Vendor proposes to engage services of other agencies, full
Bank in this regard. c) If the details of all contractors parties to be enclosed.
Vendor proposes to engage
services of other agencies, full
details of all contractors parties to
be enclosed."
76 117 5.2.4 Remote Monitoring Is Bank providing centralized monitoring feeds & As per RFP
SNMP enabled equipments monitoring?
77 118 5.2.7 Reporting Is Bank going to provide API integration? As per RFP
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78 118 5.2.9.3. Endpoint availability shall be Is Bank provideing on line monitoring Tool with The online portal/mobile application will be provided by the vendor will
measured using Banks Online web access or API based web services? be integrated with Banks dashboard
Monitoring Tool for which an
access shall be provided to
Vendor. Bank shall provide to
Vendor web login access to Banks
monitoring solution to check the
ATM status online. Bank may
integrate this solution with the
Vendors Incident Management
System through Rest API based
WEB Services. Vendor shall take
corrective action on the basis of
information displayed in the Banks
Online Monitoring Tool, if there is
a case in which the Vendors
system has not captured certain
faults. 5
79 118 5.2.9.4 Vendor shall attend to tickets Who will provide mobile app for raising tickets? The online portal/mobile application will be provided by the vendor will
raised by mobile application/e- be integrated with Banks dashboard
surveillance system/any other
system as approved by the Bank
from time to time.
80 119 5.2.10.6 All machines/endpoints of the Bank to confirm who will decide site category? Bank will decide site category
Bank will be categorized in 2 types
and maintain the availability
mentioned there against :
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81 119 5.2.10.7 There shall be no exclusion to Clarification required for exclusion depending on As per RFP
availability, except force majeure Bank dependency such as cash supply,remote
case like flood, earthquake, location, Network down time ,accessbility at
natural calamities and vandalism captive sites & MHA guideline like ATM safe
cases opening issue after 8.00Pm in metro & 6.00 PM in
rural.
82 120 5.2.11.7 Browser-based solution to enable As per Bank online monitoring tool is provided by The online portal/mobile application will be provided by the vendor will
branches to log incidents and track Bank in that case how vendor can give web based be integrated with Banks dashboard
resolutions. application for call logging & tracking?
83 122 5.2.14 "Modules : Vendor will need to Is Bank providing only online monitoring tool only The online portal/mobile application will be provided by the vendor will
integrate with the Bank, for the or API integration also for monitoring third party? be integrated with Banks dashboard
feed distribution system for Online
Monitoring Solution (OMS)/Switch
based Monitoring Tool of the
Bank. The Vendor will be provided
web access of OMS/Switch based
Monitoring Tool for Operational
Dashboard/Fault Monitoring,
Ticketing & Incident Management
Module, and Vendor Payment
System"
84 124 5.3 g) The Vendor should maintain For this access is required to external device from As per RFP
complete confidentiality in the ATM .Clarify the issue of confidentiality.
matters related to CD as they deal
with the financial / customer data
pertaining to the Bank
85 124 5.4.1 JP Rolls Please clarify whether bank propose to have JP Clause deleted.
also in the CDs
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86 125 5.5 "5.5 Cash Replenishment/ "CMS should be liable for proven actual loss and As per RFP
CashEvaluation Services: While for acts directly attributable to the Service
Vendor may engage Cash-in- Provider. Further, would suggest to incroporate
Transit (CIT) / Cash Replenishment the below: TRANSIT LOSS/ SEIZURE BY GOVT:
(CRA)•agencies as per During the Cash pickup and Delivery operation if
norms/parameters set by the Bank the cash in the custody of the custodian or cash in
in Annexure 1 for this purpose, van is seized by any Government Authority during
Vendor alone shall be accountable either the election period, search operation by
to the Bank and responsible for police or any intelligence tip or inquiry of any
mandatory Service Level incident or robbery then in such circumstances, SB
Agreement (SLA). The Vendor shall shall not be held responsible for any such seizure
be wholly responsible for by the Govt. authorities and under no
meticulous compliance by CIT circumstances, the Bank shall be entitled to adjust
agency of stipulations as given in any such amount against the amount/ fee payable
the Agreement. All pecuniary to SB. Notwithstanding what is stated
liabilities arising out of Cash hereinabove, in the aforesaid event the SB shall 1)
Related Services shall be to the immediately on seizure by the Government
account of the Managed Services Authority inform the Bank about the seizure and
Vendor. The Vendor shall comply co-operate with the Bank for recovering such
with Banks instructions in this amount from the appropriate Government
regard from time to time. Vendor Authority and, 2) produce official proof such as
alone shall be accountable to the seizure memo/documents. Expenses incurred for
Bank and responsible for recovering the cash in custody of the Government
mandatory Service Level department shall be borne by the Bank.
Agreement (SLA). The Cash related RECONCILIATION OF REPORTS /STATEMENTS: The
activities shall include, inter alia, reconciliation of the reports /statements should
receiving cash from a designated be followed by the Bank on day to day basis for
87 126 5.5.2.7 Centre
Transit /branch of theLimit•
Loss Liability Bankmeans
/ the
We services provided
request the bychange
bank to the Vendor/SB. In as
this to 5Cr case
perof Revised Clause:
maximum liability for a single MHA/RBI Guidelines Transit Loss Liability Limit means maximum liability for a single Transit
Transit Loss Liability Limit is Rs. 10 Loss Liability Limit as per MHA guidelines, which is currently at Rs. 5 Cr/-
Cr/-(per transit). (per transit).
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88 133 5.5.5.11 CIT shall use secured cash van as Rs 5000000 two security guards required as per As per RFP
per the specifications given in MHA guidelines this does not match with the
Annexure-1. The CRA/CIT shall clause.
ensure that cash shall always be in
joint custody of two persons and
single individual is not be allowed
to handle cash at any time.
Further, two security guards shall
be in each vehicle for
transportation of cash safely and
efficiently
89 133 5.5.5.14 Depending upon Van can be dedicated for SBI or shared depends As per RFP
geography/routes/no. of on No of endpoints in the route.
endpoints linked to a particular
branch. Vendor shall transport the
cash meant for SBI in a dedicated
carrier van.
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90 133 5.5.6. "5.5.6. Insurance: It is the sole We suggest to add the below: The Bank shall not As per RFP
responsibility of the Vendor to adjust any claim losses from the bidder's monthly
obtain adequate insurance cover service bills unless and until authorised in writing
for the CDs, UPS, and other by the bidder Disclaimer: CMS shall under no
infrastructure owned and condition/s be responsible for any losses incurred
deployed by the Vendor and also because of any acts of Terrorism Warlike
Cash in transit, Cash in the CDs situations/ Bomb explosion, losses arising from
and Cash held in Vault of Cash any floods, natural calamities, earthquake or and
Management Agency. The Vendor any incidents under Force Majeure, Tsunami, Act
is responsible to reimburse the of Foreign Enemy, hostilities, civil war, Rebellion,
Bank the loss of Cash in transit, insurrection, Civil Commotion, Military or Usurped
cash held in Vault of CMA without Power, Seizure, Capture, detainment by the order
waiting for settlement of of any government or any other authority. Hence
Insurance claim within 15 (fifteen) losses under such situations cannot be lodged by
working days from the date of CMS.
loss. The Vendor will keep all the
CDs insured against theft, fire and
any other damage which may
result/ damage to the cash kept
inside the CDs. The Vendor shall
be liable to the Bank for the loss
so caused whether insurance
claim is settled by the Insurance
Company or not within 15 (fifteen)
working days from the date of
loss. Fidelity insurance shall also
be with the Vendor. Bank does not
demand an exclusive policy if CRA
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91 134 5.5.8 5.5.8. Liability: "Further, we suggest to incorporate the below: As per RFP
LIMITATION OF LIABILITY: Further, in no event
shall either party be liable to the other for any
special, consequential, incidental, indirect,
exemplary or punitive damages, however caused,
arising out of this agreement. Notwithstanding
anything contrary contained in other provisions of
this RFP, neither party shall be liable to other for
any proven direct losses, demand, claims,
penalties, damages, indemnities etc. or of similar
nature caused to the other not beyond monetary
amount greater than the total amounts paid for
the immediately preceding three months of
arising of cause of action by virtue of Services
rendered under the Agreement. Further, the
bidder will not be responsible for any of data loss
attributed to any reasons of force majeure or for
other reasons beyond the control of the Vendor
(e.g. Natural calamity, electricity failure, data
migration, system failure, virus etc.) The bidder
will not be responsible for any malfunctioning of
the system due to virus attacks, tampering with
the existing software system/data base,
hardware/operating system, Database related
problems and any fake, forged, soiled, loose notes
or for the notes which is not issued by RBI during
the agreement. However, in case of proven theft,
fraud or misappropriation directly attributable to
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92 135 5.5.8.9 5.5.8.9 Cash Reconciliation : " Further, we suggest to add the below clause: As per RFP
RECONCILIATION OF REPORTS /STATEMENTS: The
reconciliation of the reports /statements should
be followed by the Bank on day to day basis for
the services provided by the Vendor/SB. In case of
any error/s or discrepancies found during the
verification the Bank should inform or notify the
Vendor/SB within 48 hours and maximum within
Seven days from the time the MIS
reports/statements submitted by the Vendor/SB
failing which the reports/statements submitted by
the Vendor/SB shall stand confirmed as correct
and undisputed. The Vendor/SB shall not
entertain any claims or liabilities raised by the
Bank later than prescribed time hereinabove. "
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93 136 5.5.10.1. Bank acknowledges that under the This functionality is not available in current ATMs As per RFP
terms of the Subcontract, the CIT so please delete this clause.
agrees to accept Currency in
sealed packages, from Bank or
Banks designated agent, but may
refuse to accept any package, bag
that is not securely locked and
sealed, and that is not
accompanied by a written receipt
which contains a statement of the
value of the Currency in the
package / bag. CIT shall verify the
cash in Banks premises if Bank
provides space and machines for
counting of notes. Where Bank
does not provide space and
endpoint on its premises to count
the currency, the CIT shall verify
by strap count on next working
day of receipt any Currency
shipments accepted on Banks
behalf. Verification shall be
performed under videotaped CCTV
surveillance or documented dual
control. Neither the CIT nor
Vendor shall be liable for
discrepancies or shortfalls or
forged notes within bulk currency
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94 137 5.5.11 "5.5.11. Notice of shortages, loss Bidder should be liable for proven actual loss and As per RFP
and overages; claims : 5.5.11.1. If for acts directly attributable to the Service
the reports provided by Vendor, or Provider.
other records or information of
which Bank become aware, reveal
a discrepancy (loss or overage),
Bank shall give written notice of
the discrepancy within six (6) days
after the earlier of (a) Vendors
delivery of tapes, reports, or other
records which provide sufficient
information to disclose, upon
reasonable review, the
discrepancy; or (b) such time as
Bank become aware of the
discrepancy through any other
means whichever is earlier. This
notice is intended to permit
Vendor to commence its
investigation and does not
constitute a claim of loss. 5.5.11.2.
Along notice required, Bank shall
provide Vendor with a claim and
affirmative written proof of any
ATM Loss, subscribed and sworn
to by Bank, and substantiated by
Banks books, records and
accounts, within the time
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95 138 5.5.12 "5.5.12. Recover of Losses: " CMS should be liable for proven actual loss and As per RFP
5.5.12.1 In case of any ATM loss for acts directly attributable to the Service
(es), discrepancy/ difference in the Provider. Further, would suggest to incroporate
report generated on the ATM and the below: TRANSIT LOSS/ SEIZURE BY GOVT:
the physical/actual cash, if after During the Cash pickup and Delivery operation if
Vendor investigation, it is proved the cash in the custody of the custodian or cash in
that the shortage/difference of van is seized by any Government Authority during
cash, if any, between the report either the election period, search operation by
generated and the physical cash, is police or any intelligence tip or inquiry of any
on account of the lapses on the incident or robbery then in such circumstances, SB
part of the CIT, Vendor shall make shall not be held responsible for any such seizure
the payment within 7 (seven) days by the Govt. authorities and under no
from the day it is proved. 5.5.12.2. circumstances, the Bank shall be entitled to adjust
Vault Loss (es) and Transit Loss any such amount against the amount/ fee payable
(es), if any, shall be by made good to SB. Notwithstanding what is stated
by Vendor to BANK within 15 hereinabove, in the aforesaid event the SB shall 1)
(Fifteen) days of occurrence of immediately on seizure by the Government
such loss without waiting for Authority inform the Bank about the seizure and
admissibility or settlement of the co-operate with the Bank for recovering such
insurance claim. If the Vendor fails amount from the appropriate Government
to make such payment with the Authority and, 2) produce official proof such as
said period of 15 days, then Bank seizure memo/documents. Expenses incurred for
reserves the right to recover the recovering the cash in custody of the Government
same by invoking the Bank department shall be borne by the Bank. "
guarantee submitted pursuant to
clause 5.5.7 above. 5.5.12.3.
Defrauded amount if any, shall be
by made good alongwith interest
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96 139 " "i. Annexure -1 : Criteria for CRA/CIT is a core activity for the delivery of As per RFP
ANNEXURE - Selection of CRA/CIT ii. Cassette “ services. Bank expects world class delivery of
1" Swaps in ATMs 1. (Vendors to services. We request the bank to ensure that the
meticulously adhere the Standards bidders do not take aggressive forward calls in
for engaging the Service Provider CRA/CIT services. Bidders should furnish a Cash
and its sub-contractor relating to Services Agreement with acceptance to all cash
Cash Management activities related terms so that the bank gets the desired
issued by the Regulator and GOI services. This is similar to a Manfufacturer
from time-to-time. Latest Authorisation Form(MAF) in ATM/ADWM RFPs to
instructions on this subject issued ensure that there is no discrepancy in service
by RBI vide their letter No. deliverables by CRAs agains the RFP terms.
RBI/2017-18/152 DCM(Plg) No.
3563/10.25.07/2017-18 dated
April 06, 2018 and Gazette
Notification issued by Ministry of
Home Affairs, New Delhi on 8th
Aug., 2018. Vendors shall also
adhere further refinement issued
by our Bank from time to time.) "
97 152 Project The date of delivery of the Delay in delivery excludes force majeure event, As per RFP
Plan, endpoint at the identified location acts attributable to Bank. Further, delay in
delivery and shall not be later than 30 days delivery / installation is not attributable to CMS,
Schedule: from the date of purchase order which includes (i) site not ready due to bank / its
The date of issued by the Bank/respective vendor (ii) site confirmation not received by bank
Letter of Circle(s). (iii) switch connectivity not available, (iv) power
Intent. supply (3 phase) not available, (v) statutory
approvals not received,(vi) non- arrival of ATM
etc.
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98 152 Project plan Phase wise period As per RFP, the bidder to complete the entire As per RFP
& Schedule project within 4 months after pilot testing. After
winning the bid, it takes considerable time to
negotiate the rates, executing SLAs etc with all our
partners. Of course, the manufacturing of CDs will
also take its time. Therefore, please permit at
least 4 months each for all 3 phases
99 152 Appendix -E Sub-Activity Customisation, We request the bank to change this to Revised Clause:
Integration, installation and "Customisation, Integration, installation and Customisation, Integration, installation and testing (including end to
testing (including end to end testing (including end to end UAT/SIT/Security end UAT/SIT/Security Review) by the selected Vendor on the Bank's
UAT/SIT/Security Review) by the Review) by the Endpoint Provider with Multi- MVS software or the OEM's Native Applications/Agents at test
Endpoint Provider with OEM vendor software and End Point Security environment at IT-ATM Lab and thereafter in Live environment.
Native Applications/Agents at test Applications/Agents at test environment at IT-
environment at IT- ATM Lab and ATM Lab and thereafter in Live environment. "
thereafter in Live environment.
100 153 Circle-wise Circle-wise Installation Numbers We request the bank to clarify of this will be a The same wiil be shared with the selected Vendor(s).
Installation (Tentative) second ATM at existing site on onsite locations
Numbers and offsite locations or will be new single separate
(Tentative) ATMs
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101 166 INSTALLATI TCO is the Total Cost of Ownership We request the bank to clarify if Reverse Auction The clause is self explanatory
ON OF 6000 of the project for the entire of will be done for Only item A? This is very
ATMs contract i.e. 7 years. important for calculation purpose.
UNDER
TOTAL
OUTSOURC
ED MODEL
(TOM) -
PHASE XIV
NAME OF
THE
BIDDER:
102 166 Appendix G "Appendix G INSTALLATION OF We request the bank to provide minimum As per RFP
10,000 ATMs UNDER TOTAL guarantee of atleast 150 cash transactions. This
OUTSOURCED MODEL (TOM) - will help the vendors during ramp up and in case
PHASE XIV NAME OF THE BIDDER: of during force majeure conditions
"
103 166 Appendix-F Computed Rate (Paisa upto 4 Paisa will be quoted in absolute or decimal terms Revised Clause:
decimal) In case of Rs 12 and 50 Paise will be written as Rs.: Computed Rate
12 Paise: 50
Rs. XX
Paise YY
104 168 Appendix“G This is to certify that proposed is The statutory auditor can give the letter with The clause is self explanatory
CERTIFICAT having the local content of % as "more than 50%" and may not define the exact
E OF LOCAL defined in the above mentioned percentage. This is in line with the DIPP
CONTENT RFP and amendment thereto. notification. Please clarify if this is ok with the
bank?
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105 168 Appendix G CERTIFICATE OF LOCAL CONTENT We request the bank to clarify that this certificate Revised Clause:
is based on Indicative Commercial Bid price only This is to certify that proposed ______________ <services as per scope
This is to certify that proposed is of work mentioned in the TCO of the Indicative Commercial Bid> is
having the local content of % as having the local content of ___________ % as defined in the above
defined in the above mentioned mentioned RFP and amendment thereto.
RFP and amendment thereto. 2. This certificate is submitted in reference to the Public Procurement
(Preference to Make in India), Order 2017 – Revision vide Order No. P-
45021/2/2017-PP (BE-II) dated May 29, 2019.
106 168 Appendix G CERTIFICATE OF LOCAL CONTENT " "As per this, the local content will be on only one Revised Clause:
"This is to certify that proposed is number of Offiste Cash Transaction charge. The This is to certify that proposed ______________ <services as per scope
having the local content of % as local content needs to be calculated on TCO as the of work mentioned in the TCO of the Indicative Commercial Bid> is
defined in the above mentioned statutory auditor will not provide the certificate having the local content of ___________ % as defined in the above
RFP and amendment thereto. 2. for Rs and Paisa basis as it is not the real indicator. mentioned RFP and amendment thereto.
This certificate is submitted in This is to certify that proposed is having the local 2. This certificate is submitted in reference to the Public Procurement
reference to the Public content of % in the TCO(Total Cost of Ownership (Preference to Make in India), Order 2017 – Revision vide Order No. P-
Procurement (Preference to Make of the project for the entire of contract i.e. 7 45021/2/2017-PP (BE-II) dated May 29, 2019.
in India), Order 2017 “ Revision years) as defined in Appendix “F the above
vide Order No. P-45021/2/2017- mentioned RFP and amendment thereto."
PP (BE-II) dated May 29, 2019. "
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107 169 Appendix - Bank Guarantee format "Wherever Bank Guarantee is appearing in any As per RFP
H clause in the RFP same suggestion will apply as
suggeted below: The invocation of Bank
Guarantee will not be justified merely because the
party invoking the bank guarantee has some claim
of damages against the party who furnished the
bank guarantee. Bank should serve the
Bidder/Vendor with an Invocation notice to rectify
the error/claims etc. if any within a prescribed
time (30 days) before the Bank can at its own
discretion decide that the bidder has failed to
follow the terms and conditions of the said
document and invoke the bank guarantee. "
108 174 Appendix I Computation of all penalties at the 35% caping is too high, as it should be around As per RFP
1.2 Local Head Office level. All 10%.
penalties shall be recovered
concurrently from the total bill
payable to the Vendor for the
particular quarter, subject to the
maximum of 35% of the bill
payable (except for actual loss,
transition penalty, esurveillance).
109 174 Appendix I In case of non installation of CD at Please share exceptions like Network connectivity As per RFP
1.6 the site desired by the Bank a issues etc.
penalty of Rs. 5000 per day will be
days of issuance of PO.
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110 174 Appendix - I Penalties Wherever penalty is appearing in any clause in the As per RFP
RFP same suggestion will apply as suggeted below:
Before levying any penalty, the Bank should
provide cure period of 30 days to cure the breach
if any.
111 174 1.6 1.6 In case of non installation of We request the bank to remove the clause as it As per RFP
CD at the site desired by the Bank should be the prerogative of the bidder to finalize
a penalty of Rs. 5000 per day will the location based on various considerations such
be charged to the vendor after 30 as rent, foot fall availability etc.
112 175 1.7.5.1 "Total time when endpoint was Exclusion for Bank related & remote location issue As per RFP
supporting cash withdrawal to be included.
depending on the nature of the
endpoint i.e. ATM will be
considered available if it is
dispensing cash. There will be no
exclusion to availability, except
force majeure case like flood,
earthquake, natural calamities and
vandalism cases. "
113 177 Appendix Housekeeping We request the bank to clarify who will do As per RFP
I1.8 Housekeeping on Onsite locations and what will
be scope of it?
114 177 Appendix Consumables Penalty amount is too high for consumable. As per RFP
I1.9
115 178 Appendix I Cash Out Is should be incident base not hourly based. As per RFP
1.11
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116 178 Deficiency Actual loss incurred by the Bank We request the bank to remove this penalty as the As per RFP
of Services: on account of bidder is also loosing the transactions
errors/bugs/deficiencies in
services attributable to the
Vendor shall be recovered from
the vendor. Further, the Vendors
will ensure that their CIT/CRA will
provide the uninterrupted services
and in case of disruption of
services on account of any reason
Bank will recover the suitable cost
from vendor in his next bill upto
the extent of Rs 5,000/- per
endpoint per day for the period
service was affected.
117 178 1.11 Cash 1.11 Cash Out : We request the bank to reduce this penalty as the As per RFP
Out : service provider is also loosing transactions.
118 179 Appendix I Deficiency of Services: This additional penalty should not be imposed. As per RFP
1.11
119 179 Appendix I PENALTY RELATED TO E- Penalty amount need to be discussed as it is too As per RFP
1.12 SURVEILLANCE high.
120 182 Appendix - J Draft Service Level Agreement "We suggest that in case there is a conflict As per RFP
between the terms of RFP and the SLA, the terms
of SLA shall prevail. Further, red Color highlights
herein should also form part of the Agreement
when executed Further, the terms of SLA shall be
decided mutually at later stage. "
121 190 3. FEES 3. FEES /COMPENSATION We request the bank to clarify the payment terms As per RFP
/COMPENS
ATION
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122 214 Annexure - NON-DISCLOSURE AGREEMENT Further with respect to clause 4 (f), same is not As per RFP
K framed properly, we would suggest to incorporte
the below: The Parties hereby expressly agree that
if any dispute or difference arises in connection
with this Agreement, including any question
regarding its existence, validity of termination,
such dispute shall in the first instance be resolved
by the Parties amicably failing which the same
shall be referred to Arbitration in accordance with
the provisions of this paragraph: -In the event of
any disputes, differences or claims arising
between the Parties in connection with this
agreement, during its subsistence or/ and after its
termination in any manner whatsoever, including
the validity or the construction or interpretation
of any of the clauses hereof or anything done or
omitted to be done pursuant hereto, the same
shall be referred and resolved through arbitration
in accordance with the Arbitration and
Conciliation Act, 1996, (including s. 29B of the
aforementioned Act) or any statutory
modification or re-enactment thereof for the time
being in force. - The arbitration shall be conducted
by a Sole Arbitrator to be mutually agreed upon
and appointed by both the Parties. The decision of
the Arbitrator thereon shall be final, conclusive
and binding on both the Parties to the Agreement.
The seat of such Arbitration proceedings shall be
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123 39, 25 53.7, 31 "Limitation of Liability The total "Further, we suggets to incroporate the below As per RFP
cumulative liability of either Party wherever limitation of liability clause is getting
arising from or relating to this appeared in the RFP: LIMITATION OF LIABILITY:
Agreement shall not exceed the Notwithstanding anything contrary contained in
total amount payable to the other provisions of this RFP, neither party shall be
Vendor by the Bank for the liable to other for any proven direct losses,
contract period. Provided demand, claims, penalties, damages, indemnities
however, this limitation shall not etc. or of similar nature caused to the other not
apply to any liability or damages beyond monetary amount greater than the total
arising from (a) willful misconduct amounts paid for the immediately preceding three
of the Vendor; (b) indemnification months of arising of cause of action by virtue of
against third party claims for Services rendered under the Agreement. Further,
infringement; (c) breach of the bidder will not be responsible for any of data
confidentiality obligations; (d) loss loss attributed to any reasons of force majeure or
of Banks Cash held in CD, in for other reasons beyond the control of the
Transit and / or in Vault held by Vendor (e.g. Natural calamity, electricity failure,
the Vendor or any agency engaged data migration, system failure, virus etc.) The
by the Vendor." bidder will not be responsible for any
malfunctioning of the system due to virus attacks,
tampering with the existing software system/data
base, hardware/operating system, Database
related problems and any fake, forged, soiled,
loose notes or for the notes which is not issued by
RBI during the agreement. However, in case of
proven theft, fraud or misappropriation directly
attributable to service provider or its
representatives, the actual amount of loss will be
paid.. Further, the indemnity should survive till the
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124 22 25. ii. Service Provider shall provide Patches and updates are free of cost . Upgrades As per RFP
SERVICES: and implement patches/ will be at additional cost. Request Bank to amend
upgrades/ updates for hardware/ the clause accordingly.
software/ operating System /
middleware etc as and when
released by them/ OEM or as per
changes.
125 53 1.1.0 8th Generation Intel® Core„ i5 We request the Bank to change this to 4th Revised Clause:
Processor or higher with minimum Generation Core i3 processor with 2.5 GHz clock 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above speed. This processing speed is sufficient for ATM GHz and 6 MB cache or above. Vendor to provide the supported
operations including MVS and security of ATMs. OS/Patching related software/hardware upgrades without any cost to
Non of the OEM in Indian market today have i5 Bank during the contract period.
with higher clockspeed.
126 53 1.2.0 8 GB DDR3 RAM or higher We request the Bank to change this 4GB DDR3 As per RFP
RAM or higher. Currently we only have this
offering and it would require sufficient
development time o to introduce the new
motherboard to accommodate higher RAM specs
127 55 4.6.0 Reject BIN or Divert cassette bin Reject Bin has capacity to hold minimum 40 to 50 Revised Clause:
with lock and key with capacity to notes and is small compartment. Request Bank to Reject BIN or Divert cassette bin with lock and key with capacity to hold
hold atleast 500 notes. make the changes accordingly atleast 200 notes.
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128 56 4.15.0 The machine should have This feature is part of Recycling machines. CD's do Clause deleted.
capability to recognize the year of not have cash validation module where notes are
issue of the currency and should scanned. Request Bank to please delete this
be able to be configured in such a clause.
129 57 4.17.0 Vendor to provide all CDs of same Request Bank to please allow vendor to provide Revised Clause:
make, model and specifications CD's from at least two vendor so that in case if Vendor to provide the model of CD as specified in the submitted MAFs
i.e. single make and model. Any one OEM fails to supply CD vendor can immediatly of not more than two OEMs. Any vandalised machine will also be
vandalised machine will also be arrrange from second vendor. replaced with the same make & model.
replaced with the same make &
model.
130 59 6.1.0 15•LCD/ LED or higher touch We request Bank to consider touch screen along As per RFP
screen with standard bright and with function keys. If touch screen is faulty
full screen display customers can still transact with help of FDKs.
Only touch screen will increase the downtime of
the Bank. Alternatively Bank can consider either
Touch or function keys. Majority of the customers
prefer FDK over touch screen while transacting.
131 63 7.10.0 CD must be capable of performing Normal ranger for CD is 5 Degree to 45 Degree Revised Clause:
under extreme conditions. Celsius. Request Bank to please amend this clause. Cash Dispenser must be capable of performing under extreme
Temperature : Minus(-) 5 degree conditions. Temperature : Minus(-) 0 degree Celsius to plus 50 degree
Celsius to +50 degree Celsius Celsius (Without Air Conditioner) Humidity : 5 to 95 % RH (Without Air
(Without Air Conditioner) Conditioner)
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132 64 9.2.0 Should be capable of connecting ACI globally does not certify the machines on Base Revised Clause:
to the existing ATM Switch 24 switch. It is upto the Bank to test and certify
(Base24) or any other Switch the machine. As per RFP vendor has to supply 2 Should be capable of connecting to the existing ATM Switch (Base24) or
introduced by the Bank in future, CDs for testing. Request bank to please amed the any other Switch introduced by the Bank in future, using existing device
using existing device handlers clause accordingly handlers (NDC version 4.0/ D912) at no additional cost to the Bank.
(NDC version 4.0/ D912) at no One of the following is required to be uploaded:
additional cost to the Bank. The
applicant, if selected, must (a) Self-declaration of OEM required - If the proposed model of
provide switch certification, only endpoint is currently working at SBI,
from Base 24 Switch for the or
present, at the time of submitting (b) Certificate from any scheduled commercial bank certifying that the
the response to RFP, failing which proposed model offered under this RFP is Tech live on its Base24 switch
the Bank reserves the right to and working satisfactory.
disqualify the applicant from
further procurement process. (c) If the proposed model is not working at SBI or any other Banks in
India, Bidder to provide switch certification, with in a period of 15 days
of LOI, to the Bank. If Bidder desired, we may facilitate for the
certification, for which a fee of Rs 20 lacs will be charged by the Bank
from the Bidder.
133 67 13.5.0 CDs to be provided with internal CD's today do not have internal batteries back up. As per RFP
battery backup which will be In case of power outages it works on external UPS
required for preserving the last and batteries. Bank has already stipulated for UPS
state of the machine in the event with 8hrs battery backup. Request Bank to delete
of loss of power supply. This is this clause.
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134 69 17.1.0 Should be UIDAI certified device Bank request Bank to stipulate vendor to supply As per RFP
for biometric capture and machines without Biometric device and install the
authentication. On expiry of module in future when proper guidelines and
certificate, it should be replaced certification level is issued by UIDAI.
with valid certificate at no
additional cost to the Bank.
135 75 C.1.5 Support Bunched Note This is part of Cash Recycling machines. In case of Clause deleted.
Acceptance CD it is bulk note presenter.
136 93 1.b Bidder should provide all new CDs CD's supplied will be made live with MVS As per RFP
(not refurbished) with biometric software. We request Bank to clarify the purpose
functionality of a particular OEM of buying CD's with Native application.
and particular model with OEM
Native application.
137 93 1.e CDs deployed should comply with All the regulatory compliances Prevailing at time As per RFP
RBI, IBA, EMV, NPCI/NFS of RFP will be part of solution provided. Any new
guidelines. If any new guidelines compliance will be take up on case to case basis
are issued by these organizations, and any new development will be at mutually
the bidder/vendor shall arrange decided cost. It is not possible be predicted about
for its compliance / upgradation future guidelines issued by any govt body or
and bear the cost for the same. regulatory body
138 94 1 For terminal Security of CD, Cyber Request Bank to clarify if the TSS has to be As per RFP
Security and IT Examination Cell provided by the TOM vendor or Bank will provide
(CSITE), RBI Advisory No.3/2017 the same.
dated 06.03.2018, Circular
RBI/2017-18/206 DBS (CO).
CSITE/BC.5/31.01.015/2017-18
dated 21st June 2018.
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139 94 iii It is the responsibility of the All the regulatory compliances Prevailing at time As per RFP
vendor to of RFP will be part of solution provided. Any new
change/upgrade/customize the compliance will be take up on case to case basis
infrastructure at all levels (like and any new development will be at mutually
software, hardware supplied to decided cost. It is not possible be predicted about
Bank, Infrastructure at future guidelines issued by any govt body or
Management Centre, CDM site regulatory body
etc.) for ensuring the compliance
to statutory, RBI, IBA and
VISA/MasterCard/NPCI etc.
requirements at no additional cost
to the Bank. Bank reserves the
right to close the machine at its
discretion for non-compliance of
regulatory guidelines.
140 94 5 For cassette swaps in ATMS RBI Cash verification is feature relevant to Add-Cash As per RFP
Circular RBI/2017-18/ DCM (Plg.) Replenishment. Onsite Cash Verification is
No.3641/10.25.007/201/2017-18 assumed as not required for Cassette Swap when
dated 12th April 2018 activated, as cassettes cannot be opened onsite.
We look to have your confirmation.
141 112 5.2.4 5.2.4.1. Remotely poll devices at Request Bank to clarify devices that needs to be The same wiil be shared with the selected Vendor(s).
Remote intervals that detect problems polled
Monitoring immediately on occurrence.
142 116 5.2.6 Inventory Management EJ pulling is not in scope of this RFP. We request As per RFP
bank to delete this clause.
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143 117 5.2 "5.2.1 Event/Incident Request Bank to provide switch document, feed The same wiil be shared with the selected Vendor(s).
Manageme Management Services This serves samples, POC, etc
nt Center to clarify each partys
Activities: responsibilities with regard to the
Incident Management Services
provided by Vendor hereunder for
Banks network of endpoints
(Hereinafter collectively referred
to as ATM• ). Vendor shall remotely
monitor Banks networked
endpoints allotted to Vendor, both
proactively and reactively, for
hardware performance issues and
shall dispatch incidents to Banks
service providers (Hardware
Vendor/Network Vendor/Vendors
engineers) as appropriate
(collectively Services•)."
144 118 5.2.6. 5.2.6.2. Software and screen Request Bank to cap Screen or S/W distribution As per RFP
Inventory distribution from a central source requests to twice per month. Max 3 rounds will be
Manageme whenever eJ pulling service is attempted and would be on effectively connected
nt availed by Bank. terminals
145 118 5.2.7. 5.2.7.5. Consolidation of Need more clarity on this. Whether bank is The same wiil be shared with the selected Vendor(s).
Reporting : settlement and reconciliation referring C3R reports or any other reports
reports.
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146 119 5.2 5.2.10.7. There shall be no "Request the Bank to consider the following As per RFP
Manageme exclusion to availability, except downtine too under exclusion to Vendor
nt Center force majeure case like flood, Availability: Preventive Maintenance Unable to
Activities: earthquake, natural calamities and attend due to security restrictions, Riots, Strikes,
vandalism cases. Bandhs, captive sites, MHA Guidelines, Govt
Regulations, etc. Bank / Banks vendor dependency
Switch outages Power outages Vsat Sun outages
Leased Line issues Theft attempts"
147 121 5.2.11.22 Providing on the call support to This should under scope of Software Security As per RFP
provide the One-Time-Password Provider. Please confirm
to service provider at the endpoint
site using the Centralized Access
Management Solution after
ensuring the legitimacy of the
service provider from the
Inventory.
148 125 5.5 Cash 5.5 Cash Replenishment / Cash "1. Need one year Dispense data from Bank 2. As per RFP
Replenishm Evacuation Services: Timeframe & frequency for Cash balance files 3.
ent / Cash Daily Dispense file"
Evacuation
Services:
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149 128 5.5.5.5.1. Administrative Maintenance - The Considering the geographical locations of SBI As per RFP
CRA/CIT shall conduct EOD activity ATM's, daily EOD will not be possible for all
on ATM on daily basis and submit locations. Request bank to change it to once in 3
necessary reports. At the time of days
daily end of day activity, CIT shall
retrieve and account for mutilated
cash from the divert cassette;
replenish receipt tapes, ribbons
and print cartridges, if required.
150 128 5.5 Cash 5.5.5.5.3.1. Cash Replenishment Require clarity if "Add cash" is required or As per RFP
Replenishm means CASH ADD i.e. additional "Cassette swap" as per MHA guidelines
ent / Cash cash to be replenished shall be
Evacuation added in the ATM cassettes and
Services: the management and reporting of
all cash placements in the manner
and amounts the Vendors cash
management tool specifies. If cash
replenishment is scheduled for a
particular ATM the administrative
maintenance and ATM balancing
activity shall be performed along
with cash replenishment.
151 131 5.5.5.5.8.2. Bank shall levy penalty of Rs.1000 Request Bank to consider exclusions as per MHA As per RFP
per incident, if Reject Bin full is not guidelines. Please cap the total penalty to 10% of
cleared within 4 hours invoice value per ATM per Month.
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152 134 5.5.7 The Vendor shall submit to the We request Bank to reconsider this clause since As per RFP
concerned LHO a Bank Guarantee vendor will be submitting PBG @10% of TCO
for the term of 84 months which is good enough to protect the Bank.
@Rs.50,000/- per ATM in the
specified format for securing the
obligations in respect of cash loss
in the number of ATMs allotted in
each Circle.
153 147 5 Wherever possible (especially at CITs always provide shared service and make As per RFP
Metro and big cities where Bank multiple trips round the day, with each trip
has more than 15 covering 15-40ATMs. It will be economically
ATM/CD/CDM/Cash Recycler) CRA unviable to have exclusive van for 15 ATM
shall provide exclusive van for replenishment in a big metro, where CITs typically
cash related activities of the Bank. provide replenishment to over 500 ATMs a day
154 163 10 MIS Standard Monthly/Weekly/Daily Request Bank to share formats of all standard The same wiil be shared with the selected Vendor(s).
Report and On-Demand reports reports. For adhoc/ customised reports we
request Bank to share the required formats and
allow time for development post mutual
agreement
155 166 Appendix-F "_________ To be entered by What information exactly to be entered in the Revised Clause:
Bidder while submitting Technical blank? Computed Rate
Bids. However, Reverse auction
will be carried out at item Rs. XX
mentioned against A• . Selected Paise YY
Vendors (L2/L3 etc) has to match
all line items mentioned against
A,B,C,D"
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156 174 1.2 Computation of all penalties at the Mentioned penalty is on very high side. We As per RFP
Local Head Office level. All request Bank to cap it at 10% of invoice value per
penalties shall be recovered site per ATM.
transition penalty, e-surveillance).
157 174 PENALTIES 1.2 Computation of all penalties at Request the Bank to cap the penalty on "ATM As per RFP
the Local Head Office level. All wise" basis
transition penalty, e- surveillance).
158 177 1.8 "An additional penalty of Rs.5000/- Bank is already penalizing for not keeping site in As per RFP
per site per month shall be levied condition for both Vip and regular end points. This
if Vendor receives more than 2 is overlapping penalty. Request Bank to please
recorded complaints from the remove the same. Also total penalty should be
Bank for that particular site in the capped at 10% on per site per ATM
particular month"
159 178 1.1 "If FoS is more than 2 or 2.5 as These are overlapping penalties. Request bank to As per RFP
mentioned above, then interest @ exclude this penalty as already bank is deducting
18.60% will be levied on the cash out penalty
excess cash found above the
prescribed norm."
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160 179 1.11 (i) Rs.1000/- per endpoint upto 3 Request bank to cap the cash out penalty at As per RFP
hours. In case the cash out Rs.1000 for each instance
extends beyond 3 hours, then
Rs.1000 for each hour.
161 47 Bidder's The Bidder should be profitable Request to consider below clause:- "The Bidder As per RFP
Eligibility organization (on the basis of Profit should be operating profitable organization (on
Criteria : before tax) during at least three of the basis of operating profit) or positive Net
Appendix B: the last five financial years, i.e. Worth during at least three of the last five
Pt no 3 2014-15, 2015-16, 2016- 17, 2017- financial years, i.e. 2014-15, 2015-16, 2016- 17,
18 and 2018-19. Out of which, 2017-18 and 2018-19. Out of which, bidder must
bidder must be profitable be operating profitable organization (on the basis
organization (on the basis of Profit of operating Profit before tax) in the year 2018-
before tax) in the year 2018-19 19." We are existing Service Partner / Vendor of
SBI for ATM managed services with experience of
more than 8 years and providing ATM
management services for more than 12000 ATMs.
We are very strong competitor in the ATM
Industry for ATM managed services servicing
major PSU Banks in India hence would like to bring
to your notice that as per RFP Clause no 19
(AWARD CRITERIA AND AWARD OF CONTRACT)
mentioned below we should be allowed to
participate in the Bid by amending the above
mentioned clause of eligibility criteria Appendix “
B, point no.3 of PBT•to Operating Profit•or Positive
Net worth• . Please note Clause no 19 (AWARD
CRITERIA AND AWARD OF CONTRACT) in the RFP
which states that, Bank will follow the guidelines
on Public Procurement (Preference to Make in
India), Order 2017 (PPP-MII Order) issued vide
Central Vigilance Commission Order No.
018/VGL/022-377353 dated April 20, 2018 and
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162 53 1.1.0 8th Generation Intel® Core„ i5 Requesting bank to change the clause as: Revised Clause:
Processor or higher with minimum Intel® Core„ i3 Processor or higher with 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above minimum 2.6 GHz and 6 MB cache or above. For GHz and 6 MB cache or above. Vendor to provide the supported
an ATM application, only limited software OS/Patching related software/hardware upgrades without any cost to
packages are loaded. And most of the downloads Bank during the contract period.
happen through switch whenever needed in the
transaction. During the peak load, i.e, when the
ATM SW engages with the customer during
transacion,only 20% of CPU is utilized. Moreover,
i5 processors will consume more power (quad
core) and hence there will be more heat
dissipation. This will impact the requirement of
ATM working without Air-conditioners.
Considering the above factors, i3 processor will be
sufficient for the ATM.
163 55 4.4.0 Indication(visible & audible) of Requesting bank to modify the clause as: Suitable Revised Clause:
proper insertion of all cassettes. indication of proper insertion of all cassettes Indication(visible/audible and software) of proper insertion of all
(visible/ audible/software) cassettes.
164 56 4.15.0 Appendix-C Requesting bank to remove this clause as this will Clause deleted.
The machine should have not be related to Cash dispenser. This
capability to recognize the year of specification will be needed for recyclers.
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165 64 7.13.0 The Solution should be capable of Need clarity: Is this solution to be provided as part Revised Clause:
notifying the Switch in case the of the e-surveillance system? If that is the case, The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked requesting bank to remove this clause from the camera is covered/ blocked by any means so that the Cash Dispenser
by any means so that the Cash ATM specification. does not dispense cash. (Mandatory=N)
166 67 Appendix- CDs to be provided with internal Requesting bank to remove this clause. The As per RFP
C:Technical battery backup which will be requirement for preserving the last state of the
& required for preserving the last machine in the event of loss of power supply can
Functional state of the machine in the event be achieved through integrated power
Specificatio of loss of power supply. This is management solution with the UPS and Battery
n; Pt no required to achieve safeguarding
13.5.0 the corruption of ATM Software.
167 70 19.3.0 Appendix-C Requesting bank to remove this clause. This will Clause deleted.
Should provide test notes & test not be related to Cash dispenser. This
firmware for recycler testing, at specification will be needed for recyclers.
168 72 Appendix- Keypad: Whenever the machine LEDs for Card reader, Receipt printer and cash slot As per RFP
C:Technical needs input from Keypad will serve the purpose of making the ATM user
& friendly for specially abled persons. So, requesting
Functional bank to remove the need for LED in the keypad.
Specificatio Moreover, having a LED in and around keypad will
n; Pt no enable fraudsters to mount any kind of spying
21.1.3 device near the EPP, which is a security risk.
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169 72 21.1.0 Co-ordinated LED Lights Indicators LEDs for Card reader, Receipt printer and cash slot Revised Clause:
at Card Reader, Cash slot will serve the purpose of making the ATM user Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
dispenser, Keypad, Receipt printer, friendly for specially abled persons. So, requesting Keypad, Receipt printer. The LED Lights at these places will blink
All FDK keys. The LED Lights at bank to remove the need for LED in the FDK. accordingly during the course of transaction attracting the attention of
machine, Example:
170 75 C.1.5 Appendix-C Requesting bank to remove this clause. This is not Clause deleted.
Support Bunched Note related to Cash dispenser. This specification will
Acceptance be needed for recyclers.
171 134 Appendix- The Vendor shall submit to the The Vendor shall submit to the concerned LHO a As per RFP
E:Bank concerned LHO a Bank Guarantee Bank Guarantee for the term of 36 months @
Guarantee: for the term of 84 months Rs.25,000/- per ATM
Pt no 5.5.7 @Rs.50,000/- per ATM in the
each Circle.
172 152 Appendix - The date of delivery of the Requesting to modify the clause as : The date of As per RFP
E:Scope of endpoint at the identified location delivery of the endpoint at the identified location
Work for CD shall not be later than 30 days shall not be later than 45 days for North East
Outsourcing from the date of purchase order region & 30 days for rest of India from the date of
Services issued by the Bank/respective purchase order issued by the Bank/respective
Circle(s). Circle(s).
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173 152 Appendix -E Customisation, Integration, Requesting bank to modify the clause as: Revised Clause:
installation and testing (including Customisation, Integration, installation and Customisation, Integration, installation and testing (including end to
end to end UAT/SIT/Security testing (including end to end UAT/SIT/Security end UAT/SIT/Security Review) by the selected Vendor on the Bank's
review) by the end point provider review) by the end point provider with OEM MVS software or the OEM's Native Applications/Agents at test
with OEM native native applications/agents and Bank provided environment at IT-ATM Lab and thereafter in Live environment.
applications/agents at test MVS software at test environment at IT-ATM Lab
environment at IT-ATM Lab and and thereafter in Live environment.
thereafter in Live environment)
174 174 Appendix- All penalties shall be recovered Request for overall penalty cap to 10% against As per RFP
I:Penalties - concurrently from the total bill monthly invoice
SLA Terms; payable to the Vendor for the
pt no 1.2 particular quarter, subject to the
175 8 Clause 3 VIP Endpoints" are those Request Bank to confirm whether Bank will be As per RFP
Sub clause endpoints which have been providing list of such sites to vendor for
3.10 installed at Prime/ VIP like installation of Endpoints. Typically, such sites
Airports, In-touch Branches, E- attract high rentals and maintenance along with
corners/ e-lobby, Railway/ Metro restricted access. Request the Bank to bear rentals
Stations, Shopping Malls, Market for such sites and also provide exclusion to vendor
Areas, Tech Parks, Important/ for availability for restricted hours.
main Bank Branches or any other
location as identified by the
Circles. Bank shall identify specific
endpoints not exceeding 20% of
the endpoints at the whole Bank
level as 'VIP Endpoints' The list of
VIP Endpoints can be reviewed by
the Bank from time to time.
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176 9 3.2 Financial Transaction•means any i. Request Bank to use Financial or Cash; same Refer Page 9 & 10, Clauses 3.20 to 3.22, which says any type of txn.
transaction logged in the switch word at all places. Ii. Please mention separately resulting in Cash WD is a "Financial Txn."
resulting in cash withdrawal. non card based Transactions like Yono, Mobile As mentioned in 3.21 clause, All Business Decline txns. are billable as
based or other app transactions and also under non-financial txns.
what category these transactions will come iii.
Request Bank to avoid use of word "like" "etc" e.g.
System generated transactions like auto reversal
postings, 'Not-on-us' transcation postings to the
ATM's BGL A/c, profile requests and Money
Drawer messages etc. iv. "insufficinet funds
transaction/ wrong pin transaction/ declined
transaction" .This means business declined
transactions like insufficient funds, wrong pin
transactions are allowed to be billed. Please
mention under which category the same needs to
be billed. Also we request clarity from Bank as to
why only these 2-3 types of are mentioned here.
Other declines, e.g. Pin tries exceeded; Wrong
account type selected; daily withdawal limit
reached; blocked cards; and many other declines
are also in the same category. They are customer
induced and not due to vendor/MSP. Hence we
request the Bank to provide us a pre-defined
detailed exhaustive list of such errors & their
respective response codes as an Annexure. Please
provide all codes/ description text & categorize
e.g. "Business decline-Billable", "Technical Decline-
Non-Billable", "Business Decline-Billable as Non-
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177 9 3.21 Non-Financial transaction•means i. Request Bank to use Financial or Cash; same Please refer Clauses 3.20, 3.21 and 3.22
any transaction logged in the word at all places. Ii. Please mention separately
switch including balance non card based Transactions like Yono, Mobile
enquiry/mini-statement/pin- based or other app transactions and also under
change/remittances and other what category these transactions will come iii.
Value added services Request Bank to avoid use of word "like" "etc" e.g.
transaction/insufficient funds System generated transactions like auto reversal
transaction/wrong pin postings, 'Not-on-us' transcation postings to the
transaction/declined transaction ATM's BGL A/c, profile requests and Money
by the switch and are considered Drawer messages etc. iv. "insufficinet funds
as payable to the FSS. transaction/ wrong pin transaction/ declined
transaction" .This means business declined
transactions like insufficient funds, wrong pin
transactions are allowed to be billed. Please
mention under which category the same needs to
be billed. Also we request clarity from Bank as to
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178 9 3.22 Successful transactions•means i. Request Bank to use Financial or Cash; same Please refer Clauses 3.20, 3.21 and 3.22
cash transactions logged in the word at all places. Ii. Please mention separately
Switch including but not limited to non card based Transactions like Yono, Mobile
withdrawals, balance enquiries, based or other app transactions and also under
mini statements, PIN changes, what category these transactions will come iii.
Value-added services transactions, Request Bank to avoid use of word "like" "etc" e.g.
insufficient fund transactions and System generated transactions like auto reversal
wrong PIN transactions. System postings, 'Not-on-us' transcation postings to the
Generated Transactions like auto ATM's BGL A/c, profile requests and Money
reversal postings, Ñot-on-us Drawer messages etc. iv. "insufficinet funds
transaction postings to the ATMs transaction/ wrong pin transaction/ declined
BGL a/c, profile requests and transaction" .This means business declined
Money-Drawer messages etc will transactions like insufficient funds, wrong pin
not be treated as ˜Successful transactions are allowed to be billed. Please
transactions•for the purpose of mention under which category the same needs to
payment of invoices. be billed. Also we request clarity from Bank as to
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179 19 19 Allocation between L1 and L2 will Request the bank to allocate the contract to more Since revised while issuing RFP with Corrigendum on 17.03.2020
be in the ratio of 65:35 based on than 2 bidders as the concentration risk on the
the Total Cost of Ownership bank can be mitigated by this.
quoted in the Reverse Auction,
provided L2 matches not only
Reverse Auction price of L1 but
also matches the L1 prices worked
out after reverse auction in
respect of line items of the
Indicative Commercial Bid. If L1
fails, L2 will be offered to be L1
and L3 to be L2 and another
vendor will be called for L3. If L1,
L2 both fail, L3 will be offered L1
and so on. In the event L2/L3 and
so on, are not willing to take,
entire procurements will be
awarded to L1.
180 20 19 (viii) The Bank reserves the right to Bidder requests Bank to modify tha clause to the As per RFP
stipulate, at the time of extent that such enclosure shall be done on
finalization of the contract, any mutual discussion and agreement between parties
other document(s) to be enclosed and acceptance of Bidder
as a part of the final contract.
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181 22 25. Services Service Provider shall provide and Request the bank to accept charge on any future As per RFP
, Pt.2 implement patches/ upgrades/ upgradation additional to Bank on mutually
updates for hardware/ software/ agreed commercials
operating System / middleware
them/ OEM or as per
changes.
182 23 Clause 25 All product updates, upgrades & Request the Bank to amend this clause as any As per RFP
point V patches shall be provided by upgrades that shall result into change of hardware
Service Provider free of cost & Software shall be done at mutually agreed
during Contract Period. rates.
183 24 28 " RIGHT TO AUDIT" BIDDER clarifies that any auditor auditing or visit As per RFP
to BIDDER premises will comply with reasonable
security and confidentiality guidelines of BIDDER.
184 25 30 The Agreement/ SLA will be valid Bidder requests Bank to modify this clause as"... at As per RFP
for the period of Seven (7) year(s) the discretion of the Bank, on mutually agreed
which can be extended upto 3 terms and conditions (including pricing) between
years, solely at the discretion of the parties for such extended period."
the Bank.
185 26 31.Limitatio Regulatory or statutory fines Request the bank to kindly amend the clause as As per RFP
n of liability imposed by a Government or "Regulatory or statutory fines imposed by a
, pt.d Regulatory agency for non- Government or Regulatory agency for non-
compliance of statutory or compliance of statutory or regulatory guidelines
regulatory guidelines applicable to applicable to the Bank as well as applicable to the
the Bank, provided such guidelines service provided by the service provider".
were brought to the notice of
Service Provider.
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186 28 36 (vi) & "Service provider agrees that the Bidder requests Bank to delete this clause and As per RFP
(vii) Bank owns the entire right, title would like to clarify that there are no transfer of
and interest to any inventions, IP under this project and no work to be developed
designs, discoveries, writings and under this Agreement.
works of authorship, including all
intellectual property rights,
copyrights. Any work made under
this RFP shall be deemed to be
˜work made for hire under any
Indian/U.S. or any other applicable
copyright laws. The Intellectual
Property Rights on the software
code, copyright and source code
for various applications/ interfaces
developed under this RFP, and any
other component/ framework/
middleware used/ developed as
pre-built software assets to deliver
the solution, shall belong to the
Bank and the Bank shall have
complete and unrestricted rights
on such property. However,
Service Provider shall hold All
Intellectual Property rights in any
pre-built software per se, except
for those which have been
assigned under this RFP."
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187 32 40 (vi) "In the event of failure of the BIDDER would like to clarify that after termination As per RFP
Service Provider to render the or expiry of contract or otherwise, continuation of
Services or in the event of services, transition and assistance to the new
termination of agreement or service provider and its payment terms can be on
expiry of term or otherwise, terms mutually agreed upon between the parties.
without prejudice to any other BIDDER would also like to clarify that the then
right, the Bank at its sole prevailing rates will apply.
discretion may make alternate
arrangement for getting the
Services contracted with another
vendor. In such case, the Bank
shall give prior notice to the
existing Service Provider. The
existing Service Provider shall
continue to provide services as per
the terms of contract until a Ñew
Service Provider completely takes
over the work. During the
transition phase, the existing
Service Provider shall render all
reasonable assistance to the new
Service Provider within such
period prescribed by the Bank, at
no extra cost to the Bank, for
ensuring smooth switch over and
continuity of services. If existing
vendor is breach of this obligation,
they shall be liable for paying a
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188 34 43.Terminat "i. The Bank, by written notice of Request the bank to remove the clause as capital As per RFP
ion for not less than 60 (sixty) days may expenditure is involved, contract will be priced to
convenienc terminate the Contract, in whole capture the entire 7 year term. if bank terminates
e or in part, for its convenience. ii. In the contract due to its convenience bank needs to
the event of termination of the buyback the assets which are used at a suitable
Agreement for the Banks rate.
convenience, Service Provider
shall be entitled to receive
payment for the Services rendered
(delivered) up to the effective date
of termination."
189 34 44 (ii) Service Provider shall continue Bidder clarifies that there may be a circumstance As per RFP
work under the Contract during as the bidder may not be in a position to continue
the arbitration proceedings unless work if n case of any withhold of upayment by the
otherwise directed by the Bank or Bank.
unless the matter is such that the
work cannot possibly be continued
until the decision of the arbitrator
is obtained.
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190 34 "47 (vi) "All expenses, stamp duty and Bidder requests that all costs, stamp duty and As per RFP
Appendix J, other charges/ expenses in registration expenses in connection with the
3.1" connection with the execution of execution of Agreement shall be borne equally by
the Agreement as a result of this the Parties, hence to modify the clause
RFP process shall be borne by the accordingly.
Vendor. The Agreement/ Contract
would be stamped as per
Maharashtra Stamp Act, 1958 and
any amendment thereto. All
expenses, stamp duty and other
charges/ expenses in connection
with execution of this Agreement
shall be borne by Service Provider.
___________ or any other tax
imposed by the Government in
lieu of same shall be borne by the
Bank on actual upon production of
original receipt wherever
required."
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191 37 53 Indemnity If BIDDER is selected as successful bidder, we As per RFP
would like to discuss with Bank on the indemnity
clause at the time of execution of SLA, as this
indemnity clause if very broad. BIDDER is willing
to indemnify only for any breach of
confidentiality, gross negligence and willful
misconduct (directly attributable) on the part of
BIDDER, breach of intellectual property rights and
for violation of any relevant local laws that are
applicable at the time of selection of bid for the
provision of services under the agreement. Bidder
will be unable to indemnify the Bank for any use
by the Bank of the same, due to lack of visibility.
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192 38 53.4 "53.4 Vendor and its outsourced The Bidder requires the Bank to bear the cost of As per RFP
agents shall comply with all statutory compliance pertaning to Minimum
statutory and regulatory Wages payable to 'watch and ward'category
provisions, relevant laws framed under the Government (request Bank to make it
by the Central Government, State open for both Central and State Acts) notified
Government and Local Bodies, minimum wages from time to time. BIDDER would
regulations, guidelines, etc., like like to clarify that the payments to the personnel
Shops & Establishment Act, engaged for Bank's ATM sites / establishment,
Minimum Wages Act, Contract shall, over and above to the minimum wages,
Labour, Tax laws, all laws include other statutory components like PF, ESI,
pertaining to contract employees HRA, Gratuity, Bonus, Leave, Reliever Charges,
required for providing the Services uniform allowances, agency administrative
including Caretaker Services etc. charges, and other components to be paid under
and undertakes to keep the Bank various statutes, and these will be billed to the
indemnified against any defaults invoice amount issued to the Bank. Hence,
of his obligations under the indemnity with this respect cannot be given by the
compliance of such laws." Bidder.
193 39 54. 54.1 The Vendor shall have to Bidders information security policy is industry best As per RFP
COMPLIANC comply with Banks IT & IS Security practices and regulatory compliances
E WITH IS policy in key concern areas requirements ( ISO 27001, and PCI). is there any
SECURITY relevant to the RFP, details of other regulatory is required?
POLICY: which will be shared with the
finally selected Bidder. Some of
the key areas are as under:54.2 to
54.15
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194 44 Appendix - "We shall abide by the terms and "BIDDER would request that any binding terms As per RFP
A conditions spelt out in the RFP. and conditions, including the RFP and other terms
We agree to abide by all the RFP and conditions of the Contract will be binding
terms and conditions, contents of subject to the comments herein and upon
Service Level Agreement as per mutually agreed terms in the SLA to be executed.
template available at Appendix-J "
of this RFP and the rates quoted
therein for the orders awarded by
the Bank up to the period
prescribed in the RFP, which shall
remain binding upon us. We,
further, hereby undertake and
agree to abide by all the terms and
conditions stipulated by the Bank
in the RFP document."
195 48 5.II Bidder should have installed and Request the bank to amend the minimum As per RFP
maintained minimum 1,000 ATMs requirement of 1,000 ATMs to 4,000 ATMs as
as on 31/12/2019 successfully. scope of work in this contract is very broad, it will
be beneficial for the bank to have vendor who
have more expertise and good experience in
handling the scope of work.
196 48 5.I I. Bidder should have experience Please clarify , here TOM means per transaction Please refer clause 3.19 on page 10 for the RFP.
of minimum 3 years in providing model
the services under TOM/ Per
Transaction cost model to Banks in
India.
197 48 5.II Copy of the order and / or Request bank to amend same as "Copy of the As per RFP
Certificate of completion of the order/SLA / or Certificate of completion of the
work. The Bidder should also work. "
furnish user acceptance report.
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198 53 1.1.0 8th Generation Intel® Core„ i5 "Requesting bank to change the clause as: Revised Clause:
sufficient for the ATM. "
199 55 4.6.0 Reject BIN or Divert cassette bin Please consider: Reject BIN or Divert cassette bin Revised Clause:
with lock and key with capacity to with lock and key with capacity to hold at least Reject BIN or Divert cassette bin with lock and key with capacity to hold
hold at least 500 notes. 200 notes. atleast 200 notes.
(visible/audible/software) cassettes.
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201 55 4.5.0 2 x Double Pick Module, and 4 We recommend to use Standard cassette which Please be guided by implementing the instructions issued by RBI vide
cassettes with lock & key. can be locked through a serial tags which can be their letter No. RBI/2017-18/DCM (Plg.) No. 3641/10.25.007/ 2017-18
tamper evident. Cassette lock does not provide dated April 12, 2018 on Cassette Swap in ATMs.
the security expected and adds many operational
challenges. Recommended clause " 2 x Double
Pick Module, and 4 lockable cassettes"
202 56 4.15.0 The machine should have This feature is not applicable for Cash Dispenser / Clause deleted.
capability to recognize the year of ATM
or unto a certain year may be
203 56 4.15.0 The machine should have Requesting bank to remove this clause as this will Clause deleted.
capability to recognize the year of not be related to Cash dispenser. This
issue of the currency and should specification will be needed for recyclers.
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204 57 5.3.0 Should provide necessary Please clarify. "Certificate from PCI EMV L2 and As per RFP
certificates/approvals from VISA, NPCI/VISA/Matter certification confirmation will
Master Card, Amex, Union Pay, attend this item?" OEM also is ready to support its
Rupay, Discover including OEM Application for other cards on demand
TQM(IFM) certificates. On expiry without additional cost to the Bank.
of certificate, it should be replaced
205 59 5.8.0 Card reader should be capable of Magnetic strip reading is controlled by the switch As per RFP
disabling reading the magstrip as (disable fallback). Bank to look into the same and
and when required by the Bank. If amend the clause accordingly
physical visit is required for
disablement, vendor to arrange
the same at no additional cost to
the Bank
206 59 6.2.0 Touch Screen Specifications: IP65 Requested Cash Dispenser is a lobby ATM and As per RFP
rating IP65 specification is does not apply. Request Bank
to provide rationale behind the same
207 61 6.10.0 Provide Text-to-Speech(TTS) TTS Is available only English and Hindi, please As per RFP
support in English, Hindi and consider: "Provide Text-to-Speech(TTS) support in
regional languages. English and Hindi"
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208 61 6.12.0 Terminal should report status Voice guidance does gets automatically enabled As per RFP
(XFS) whether headphone is when headphone jack is inserted. Headphone jack
present/ not present in present is not an XFS event. Request Bank to
headphone jack, to the monitoring remove / amend this clause accordingly Voice
system guidance does gets automatically enabled when
headphone jack is inserted. Headphone jack
present is not an XFS event. Request Bank to
remove / amend this clause accordingly
209 63 7.10.0 CD must be capable of performing Please consider: "CD must be capable of Revised Clause:
under extreme conditions. performing under extreme conditions. Cash Dispenser must be capable of performing under extreme
Temperature : Minus(-) 5 degree Temperature : Minus(-) 5 degree Celsius to +45 conditions. Temperature : Minus(-) 0 degree Celsius to plus 50 degree
Celsius to +50 degree Celsius degree Celsius (Without Air Conditioner) Humidity Celsius (Without Air Conditioner) Humidity : 5 to 95 % RH (Without Air
(Without Air Conditioner) : 5 to 95 % (Without Air Conditioner)" Conditioner)
Humidity : 5 to 95 % (Without Air
Conditioner)
210 64 7.13.0 The Solution should be capable of "Need clarity: Is this solution to be provided as Revised Clause:
notifying the Switch in case the part of the e-surveillance system? If that is the The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked case, requesting bank to remove this clause from camera is covered/ blocked by any means so that the Cash Dispenser
by any means so that the Cash the ATM specification." does not dispense cash. (Mandatory = N)
211 64 7.13.0 The Solution should be capable of It is not feasible to send signal when someone Revised Clause:
notifying the Switch in case the blocks the camera. However if camera is not The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked functional such status will be sent camera is covered/ blocked by any means so that the Cash Dispenser
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212 64 9.2.0 Should be capable of connecting ACI doesnt have facility to certify any h/w by Revised Clause:
to the existing ATM Switch OEMs. Request Bank to remove this clause or
(Base24) .............The applicant, if amend to "It should be an working ATM model Should be capable of connecting to the existing ATM Switch (Base24) or
selected, must provide switch within Bank or a self certification from OEM that any other Switch introduced by the Bank in future, using existing device
certification, only from Base 24 they will support in the testing / UAT" handlers (NDC version 4.0/ D912) at no additional cost to the Bank.
Switch for the present, at the time One of the following is required to be uploaded:
of submitting the response to RFP,
failing which the Bank reserves the (a) Self-declaration of OEM required - If the proposed model of
right to disqualify the applicant endpoint is currently working at SBI,
from further procurement or
process. (b) Certificate from any scheduled commercial bank certifying that the
proposed model offered under this RFP is Tech live on its Base24 switch
and working satisfactory.
(c) If the proposed model is not working at SBI or any other Banks in
from the Bidder.
213 65 9.6.0 Ability to support multiple NIC to Multiple NIC with ATM is not feasible. Request As per RFP
enable multiple connections. Bank to relook into the same. Alternatively this
can done at the network switch at the ATM site
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214 67 13.5.0 CDs to be provided with internal "A small, mobile device can use internal batteries As per RFP
battery backup which will be because it is low energy. In the case of the ATM,
required for preserving the last high power (450W) the batteries are different and
state of the machine in the event contained chemical / acid in their active materials
of loss of power supply. This is to create electrical energy through an
required to achieve safeguarding electrochemical and produce harmful gases and
the corruption of ATM Software. contaminate the internal parts of the ATM.
Another point, if these batteries are installed
inside the ATM / CD, where the temperature is
+10 to 15 degrees higher than the outside
temperature, which will significantly reduce the
battery life (replace the battery annually). It is not
recommended to use internal batteries, this shall
be supported the be main UPS installed on ATM
site. Please remove this request. "
215 67 13.5 CDs to be provided with internal "Requesting bank to remove this clause. The As per RFP
battery backup which will be requirement for preserving the last state of the
required for preserving the last machine in the event of loss of power supply can
state of the machine in the event be achieved through integrated power
of loss of power supply. This is management solution with the UPS and Battery"
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216 67 13.5.0 CDs to be provided with internal Since ATMs are connected to an external UPS with As per RFP
battery backup which will be varying power back-up based on site, internal UPS
required for preserving the last is not effective. Additionally these becomes
state of the machine in the event another source of failure. Requesting bank to
of loss of power supply. This is remove this clause
217 68 14.1.0 Should provide hardware, Today No mouse or Keyboard are required for day As per RFP
software and MIS (Keyboard, to day by the custodian operation, please delete
Mouse etc.) for day to day this item or keep as optional if some
operations required by the manufactures demand.
custodian.
218 68 16.1.0 Contactless Card integration Contactless applicable to the ATM standards is ISO Revised Clause:
(Hardware and Software) 14443 Type A/Type B, MiFare. Other standards
supporting the ISO 14443 Type are still evolving and not being incorporated to "The NFC contactless module with support Contactless Card integration
A/Type B, MiFare and ISO/IEC the NFC terminal devices. Request Bank to amend (Hardware and Software) supporting upto ISO 14443 Type A/Type B,
18092, ISO 21481 or higher the clause for the same MiFare, ISO 21481 and ISO/IEC 18092 or higher.
specifications
In case of any new guidelines or the regulator mandates newer
specifications, the service provider should provide required support for
hardware/software without any additional cost to the bank during the
contract period."
(Mandatory = Y)
(Validation Criteria - F/C1/C2/C3/C4/N)
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TQM(PCD) certificates. On expiry without additional cost to the Bank.
220 69 17.1.0 Should be UIDAI certified device The biometric device is in revaluation process the As per RFP
for biometric capture and the authorities and nobody know how this will
authentication. On expiry of impact the costs. We request to review this item
certificate, it should be replaced as "Should be UIDAI certified device for biometric
with valid certificate at no capture and authentication. On expiry of
additional cost to the Bank. certificate, if it will demand a hardware
replacement, the hardware cost will de define in
mutual agreement"
221 70 19.5.0 L-3 Certification with MasterCard, L-3 certification will be done by the Bank and the Selected vendor to provide support without any cost to the bank.
Visa, Rupay or any other provider switch. TOM / OEM vendor dont play a major role
to be done by the service provider here. Request bank to look into the same
222 70 19.2.0 Should provide necessary Please remove Journal Printer from paper rolls, Revised Clause:
resources including paper rolls ( because no JP will be use in this configuration. Should provide necessary resources including paper rolls ( for receipt
for receipt printer, journal printer printer etc.) for lab testing purpose at no additional cost.
etc.) for lab testing purpose at no
additional cost.
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223 70 19.3.0 Should provide necessary This is not applicable for ATM/CD, please delete Revised Clause:
resources including paper rolls for this line. Should provide necessary resources including paper rolls ( for receipt
receipt printer etc for lab testing printer etc.) for lab testing purpose at no additional cost.
purpose at no additional cost.
224 71 21.1 Co-ordinated LED Lights Indicators No ATM/CD has LED Light in FDK keys or in EPP As per RFP
at Card Reader, Cash slot because it is techinical problem, EPP has EMV L1
dispenser, Keypad, Receipt printer, certification and is not allow to modify the
All FDK keys. The LED Lights at components, so please consider: "Co-ordinated
these places will blink accordingly LED Lights Indicators at Card Reader, Cash slot
during the course of transaction dispenser, Receipt printers. The LED Lights at
attracting the attention of the these places will blink accordingly during the
customer to that part of the course of transaction attracting the attention of
machine, Example: the customer to that part of the machine,
Example:"
225 72 21.1.3 Keypad: Whenever the machine "LEDs for Card reader, Receipt printer and cash As per RFP
needs input from Keypad slot will serve the purpose of making the ATM
user friendly for specially abled persons. So,
requesting bank to remove the need for LED in the
keypad. Moreover, having a LED in and around
keypad will enable fraudsters to mount any kind
of spying device near the EPP, which is a security
risk."
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machine, Example:
227 73 AA.1.1 Should have built-in eJ viewer with In case of "print facility" where this shall be Revised Clause:
search & print facility printer one the ATM doesnt has Journal Printer? Should have built-in eJ viewer with search facility
Please consider: " Should have built-in eJ viewer
with search"
228 74 AA.1.7 Response to the terminal from In this RFP, this clause and many other places As per RFP
central solution should not be refers to MV Software and its ability. However it is
more than 500 miliseconds from not clear whether Bank is going to use MVS or
the time of request originated at OEM notice s/w. Many of these spec's are not
the terminal. In case of delay in achievable through native s/w. Request Bank to
response or no response from clarify the amend them as MVS s/w or native s/w
central Solution default
transaction flow should be used.
229 74 AA.1.12 Software to support ISO8583(all ATM application dont support ISO8583. These are Clause deleted.
versions) message emulation. protocol used to communicate between switch to
switch. Request Bank to look into the same
230 78 C.1.39 Support QR code based Please share more specification about this type of As per RFP
Transaction transaction. Without specs is not possible
undestand what bank is especting.
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231 79 D.1.3 Provide Text-to-Speech(TTS) TTS Is available only English and Hindi, please As per RFP
support in English, Hindi and condider: "Provide Text-to-Speech(TTS) support in
232 80 G.1.3 Campaingns Please share more specification about this type of As per RFP
transaction. Without specs is not possible
233 87 AH.8.0 Virus protection, detection and In ATM/CD a WLS is installed and FHE, so no anti- Revised Clause:
maintenance of virus definitions virus can be installed under this enviroment,
please clarify if the bank is asking to install ant- The bidder/Supplier should support the Endpoint protection Solution
virus in ATM or only in Data Center? available with Bank else bidder/supplier should provide Virus
protection, detection and maintenance of virus definitions for the
native application.
(Mandatory = Y)
(Validation Criteria - F/N)
234 89 AJ.4.0 Supply and replenish journal Please delete this line because noribbons is using Revised Clause:
printer/receipt printer/ATM in this ATM/CD
ribbons (Ribbons should be new, Supply and replenish receipt printer-should print approx 5 million
high tensile strength material “ characters
12.7 mm with 24 length “ should
print approx 5 million characters)
235 89 AJ.7.0 Journal Rolls (82.55 mm wide x 3.9•Please delete this line because no JP is isntalled in Clause deleted.
dia x 0.7•core dia) produced on this ATM/CD
ATM grade wood-free paper - APP
grade 60 gsm, should be dust free
with high tensile strength
236 90 AJ 8.0 Should supply for all ATMs on Will be supplied for only the ATMs supplied, Revised Clause:
Banks network without limitation installed and managed under this RFP. Request Should supply for all ATMs on Bank’s network under this RFP without
on quantity Bank to amend same. limitation on quantity
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237 93 1 Cash CDs should be capable of running Please confirm our understanding here that CDs As per RFP
Dispenser Multi-vendor Software (MVS) and will be deployed with banks MVS,EPS solution and
(CD) Endpoint Security Solution (EPS) not its native application.
procuremen implemented by the Bank in all its
t, CDs without any hardware
installation changes. The Endpoint Provider
and will be responsible for testing,
maintenanc integration, commissioning and
e; point d coordinating implementation of
of the Bank.
238 93 Scope of Two machines to be supplied One machine should be sufficient for testing as Revised Clause
Work under the contract to be provided Bank will do testing on one machine at one time
Clause f) by the vendor free of cost for and hence 1 should be sufficient enough. Please Two machines of each OEM to be supplied under the contract to be
testing. also confirm if proposed model is already given to provided by the vendor free of cost for testing.
Bank earlier for testing then new machine is not
required to be given.
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239 93 Scope of CDs should be capable of running Testing to be completed in conjunction with Bank As per RFP
Work Multi-vendor Software (MVS) and before the actual rollout of project and within
Clause d) Endpoint Security Solution (EPS) strict time frame so that revenue can start within
implemented by the Bank in all its assumed timeline.
CDs without any hardware
of the Bank.
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240 93 Appendix - "1.CDs deployed should comply In case any upgradation/updates to be done by As per RFP
E, 1‚ with RBI, IBA, EMV, NPCI/NFS the Bidder as per Bank's requirement or
guidelines. If any new guidelines mandated by any government/regulatory
are issued by these organizations, authorities and such upgrade/updates involved
the bidder/vendor shall arrange additional cost, then such cost shall be borne by
for its compliance / upgradation the Bank or on mutually agreed terms between
and bear the cost for the same. It the parties. Hence Bidder requests Bank to modify
is the responsibility of the vendor the clause accordingly.
to change/upgrade/customize the
infrastructure at all levels (like
software, hardware supplied to
Bank, Infrastructure at
Management Centre, CDM site
regulatory guidelines. Vendor has
to comply following
advisory/guidelines issued by
RBI/IBA/GOI and any further
modifications and new advisories
issued during the contract period:
2 (xiv) The Vendor is required to
241 94 Appendix-E - undertake
Vendor hasalltothe up-gradation
comply following/ Request the bank to reimburse the incremental As per RFP
Scope of advisory/guidelines issued by cost on actuals if there is any further
work for CD RBI/IBA/GOI and any further modifications and new advisories issued during
outsourcing modifications and new advisories the contract period as these modifications cannot
services issued during the contract period: be estimated beforehand.
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242 94 Scope of It is the responsibility of the All existing guidelines will be met. All future As per RFP
Work vendor to advisories entailing hardware and/or software
change/upgrade/customize the upgrade will done at mutually agreed rates.
243 95 2.1 The CDs have to be interfaced Request the bank to reimburse the incremental As per RFP
Switching with BASE 24 switch. However, the cost on actuals if the bank decides to change the
Bank reserves the right to change switch at any point of time.
the switching interface at any
point of time. In such cases it will
be binding upon the selected
Bidder to provide the required
support to commission the CDs
with new switching interface
without any additional cost to the
Bank.
244 95 2.2 On-site I. All On-site ATMs and Off-site For onsite ATMs request bank to allow usage of As per RFP
ATMs & Off- ATMs should be networked, banks network
site ATMs; monitored and managed by the
point I bidder / vendor.
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245 96 2.2 On-site IV. The minimum bandwidth in Request bank to change dedicated 64 kbps As per RFP
ATMs & Off- case of VSAT last mile at each requirement to 10kbps bustable upto 64 kbps,
site ATMs ; location for each ATM should be because dedicated 64kbps is too high a cost
point IV dedicated 64 Kbps with 100%
concurrency (demand as on
today). Per ATM bandwidth
requirement should match with
the day to day requirement. Any
software or application
upgradation or application
demands the bandwidth and the
same should be made adequately
available to cater to the day to day
requirement within the contract
period. The same is applicable for
other last mile also.
246 99 3. Endpoint 3.1.5 - Provide Complete details of Request bank to remove same as Card Embossing As per RFP
Migration XFS device. 13 . Card embossing unit is not available in ATMS
from Units
MVS+EPS to
OEMs
Native
Software
247 100 3.2.2 Vendor should provide Software Please clarify if same is banks central location or As per RFP
Content and Screen distribution from bidders central location
Manageme central location to different CDs
nt rolled out under the tender to
facilitate individual configuration
and screen displays.
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248 102 4.2.6 Panelling at entrance and walls to Bidder Suggest to Change the Thickness of ACP As per RFP
7ft. / 8 ft. height made of 2" x 2" from 5mm to 3mm ISO ACP. 5mm ACP is not
Aluminium box section with 5mm available at local market or Semi Urban areas
ISO Aluminium Composite Panel.
Exterior Panelling of shutter with 4
mm Aluminium Composite Sheet
with trap door and all accessories.
249 102 4.2.7 Providing and fixing of 2"x2" Suggest to Change the Thickness of ACP from As per RFP
Aluminium Box Section partition 5mm to 3mm ISO ACP. 5mm ACP is not available
with 5 mm Aluminium Composite at local market or Semi Urban areas
panel / sheet lapped on front side
and back side (only where
backroom is available) with 8 MM
thick plywood finished with ..
colour enamel paint. Providing
and fixing of flush Door with teak
wood louvers, and necessary
accessories
250 102 4.2.4 4. FIXED GLAZING Providing and Suggest to change the Thickness of Glass from As per RFP
fixing external fixed glazing 10mm to 6 mm for door and Fix Glass. As 10 mm
comprising of 10 mm Modifloat, glass are not easily fixed in the aluminium frames.
Saint Gobain, Asahi make clear
glass covered with 100 mm x 50
mm aluminium sections and clip
with colour mat finish powder
coated (need transparent froster
film on glass).
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251 102 4.2.5 Providing and fixing Size of Door Not mentioned, we Suggest for Black As per RFP
polycarbonate/glass door Powder coating for Aluminium Frames, we also
comprising of 2" x 2" vertical suggest to reduce Glass Thickness to 6mm
member and top member, 50 mm
x 150 mm top & bottom member,
aluminium of Jindal make, black
powder coated, floor spring of
Indus, Everite, Opel make, clip,
sections, 8mm clear Modifloat/
Saint Gobain glass. Aluminium
sections with groove.
252 103 Site Work Chair-1 No good quality / branded This would be supplied only if Caretaker is Your understanding is correct
Specificatio plastic chairs with handles for deployed at site
ns. 13. Security guard
Accessories
253 104 14. SPLIT I. Installation of two 1.0 Ton High Request bank to consider 3 star invertor split AC. As per RFP
AIR Wall Split inverter ACs of 5 Star
CONDITION rating with cordless remote of
ERS reputed make. With Copper, drain
(INCLUDING pipe length up to 3 Rmt. & Caging
PIPING) for Outer Units. AMCs to be
obtained by the vendor at its own
cost.
254 104 13 13 .ACCESSORIES Writing Glass -1 Bidder Suggest to provide 1KG ABC type FE, Bidder As per RFP
No, Brochure Holder -1 No. Fire Suggest to remove Burglar Alarm if MSP Shall
Extinguisher-1 No.,2 kg. ABC type Provide E-Surveillance under this RFP.
Burglar Alarm- 1 No, Door Matt 1
nos
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255 104 15 CDs should be installed such that bidder Suggest to provide Guidelines where As per RFP
they are flushed into the wall/false Adequate Space Not available for Back Room Else
wall and all the electrical power we should be allowed to make ACP Cabinet.
points, LAN cables, UPS Batteries,
Modems are kept concealed
behind the false-wall to create a
back room.
256 106 15.n) Hood Door open sensor The are no prevision on NDC+ protocoll to As per RFP
monitor the the Hood, only the lock and the safe
door. Please delete this line.
257 107 15. E- XXV. During the currency of the Request bank to consider compliance during go As per RFP
SURVEILLAN contract, the system should be live date, post any ugrade required due to
CE; point upgraded at no extra cost to the requilatory issues , same can be implemented ton
XXV bank. Any technological mutualy agreed terms
upgradation in CCTV, more
specifically due to
regulatory/administrative
requirement, no extra cost to be
charged to the bank.
258 111 a UPS with minimum 4 hours "Waht is UPS Rating required? Also Pls define on 4 Hrs Backup - 5600 VAH
battery backup. At all locations or which basis Backup should be calculated. i.e. Of 8 Hrs Backup - 12000 VAH
where electricity availability is Full Load or on One ATM Load (Approx. 500W). In
erratic, battery backup should be 8 case of Full Load backup calculation. What should
hours is required be Power Factor consideration? (0.7 or 0.8?) Pls
define VAH preferabally."
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259 111 a a. The vendor is required to install Request bank to remove requirement of As per RFP
and maintain UPS with minimum 4 "alternate Power supply arrangements like Diesel
hours battery backup. At all Generator set, solar power, etc. to maintain the
locations or where electricity prescribed uptime per CD" as same would not be
availability is erratic, battery feasable. Also for Oniste, request bank to allow
backup should be 8 hours is Branch UPS for ATMs
required. However, it is
responsibility of the Vendor to
arrange for uninterrupted power
supply for ATM functioning. In
areas where there is load
shedding, the Vendor should
arrange for alternate Power
supply arrangements like Diesel
Generator set, solar power, etc. to
maintain the prescribed uptime
per CD. UPS units should be SNMP
enabled for Centralized
Monitoring and control purpose
260 111 4.3 Bidder/Vendor shall conduct site A site is selected/ rejected based on several As per RFP
Installation identification exercise and offer parameters like potential transactions; network
of CDs suitable site in the vicinity of and CRA feasibility; existence of other Bank's
locations desired by the Bank. ATM; existence of own ATM for some other Bank
Vendor cannot refuse installation under similar model, etc. Hence vendor should be
of ATM at the site desired by the given sufficient time for checking of all
Bank. In case of refusal or non parameters and if vendor has genuine reason to
installation of CD at the site reject the site, Bank should agree for same. No
desired by the Bank a penalty penalties should be applicable in such cases.
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261 112 4.3.1 Off- m. Installation of two 1.0 Ton High Request bank to consider 1 ton 3 star invertor AC As per RFP
site CDs, Wall Split inverter ACs with 5 Star
point i rating with cordless remote of
reputed make. Copper, drain pipe
length up to 3 Rmt. Caging for
Outer Units.
262 112 5 Site iii. Electrical and lighting Request bank to consider 48 hrs for same as 4 As per RFP
Maintenanc maintenance like replacing lights, hours is too tight a timeline
e and tubes, bulbs, holders, electrical
Cleaning switches, starters, chokes, etc. as
services; and when required. The problems
a.iii with the lights including
replacements are rectified within
4 hours.
263 112 4.3.1 Offsite Banks prior approval is required to While prior approval will be sought from Bank As per RFP
CDs point j. be obtained, in case the Vendor request Bank to not rejet such requests when the
desires to relocate any of the CDs vendor has provided sufficient evidences of no/
for reasons other than request extremely low transactions happening at the site
from the Bank at his own cost. even after ensuring good availability/ uptime/
ambience.
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264 113 Caretaker "a) Caretaker to be provided by Request the bank to consider the scope of Revised Clause
services the vendor wherever Bank or Law caretaker services as optional as caretaker as a
enforcement agencies asks for it service will need to comply with minimum wage Caretaker Services
at no extra cost to the Bank. b) guidelines and the cost of the same is high and
The vendor must ensure that all this will skew the commercials , hence request the a) Caretakeer Services are not required under the scope of this RFP,
applicable laws framed by the bank to consider the same on case to case basis however, Selected Vendors are required to provide caretaker services at
Central Government, State when ever required at mutually agreed rates no extra cost to the Bank in the emergency requirement or wherever
Government and Local Bodies, the same is needed by the Law Enforcement agencies.
including payment of applicable b) The vendor must ensure that all applicable laws framed by the
minimum wages and all laws Central Government, State Government and Local Bodies, including
pertaining to contract employees/ payment of applicable minimum wages and all laws pertaining to
Bank in this regard." details of all contractors parties to be enclosed.
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265 113 5 "Caretaker services a) Caretaker to "Bidder requests Bank to delete this phrase ""at Revised Clause
be provided by the vendor no extra cost to the Bank"". The Caretaker
wherever Bank or Law services cannot be given at free of cost. Bank to Caretaker Services
enforcement agencies asks for it bear the cost of statutory compliance pertaning to
at no extra cost to the Bank. b) Minimum Wages payable to 'watch and a) Caretakeer Services are not required under the scope of this RFP,
The vendor must ensure that all ward'category under the Government (request however, Selected Vendors are required to provide caretaker services at
applicable laws framed by the Bank to make it open for both Central and State no extra cost to the Bank in the emergency requirement or wherever
Central Government, State Acts) notified minimum wages from time to time. the same is needed by the Law Enforcement agencies.
Government and Local Bodies, BIDDER would like to clarify that the payments to b) The vendor must ensure that all applicable laws framed by the
including payment of applicable the personnel engaged for Bank's ATM sites / Central Government, State Government and Local Bodies, including
minimum wages and all laws establishment, shall, over and above to the payment of applicable minimum wages and all laws pertaining to
pertaining to contract employees/ minimum wages, include other statutory contract employees/ labour laws are complied with while providing
labour laws are complied with components like PF, ESI, HRA, Gratuity, Bonus, caretaker services. The vendor may have to execute an indemnity bond
while providing caretaker services. Leave, Reliever Charges, uniform allowances, in favour of the Bank in this regard.
The vendor may have to execute agency administrative charges, and other c) If the Vendor proposes to engage services of other agencies, full
an indemnity bond in favour of the components to be paid under various statutes, details of all contractors parties to be enclosed.
Bank in this regard. c) If the and these will be billed to the invoice amount
Vendor proposes to engage issued to the Bank. "
be enclosed."
266 118 5.2.9. 5.2.9.2. Initiation of remedial Request bank to consider 30 minuites for same As per RFP
Response action within 3 minutes from atleast; as 3 minuites will be too short a time to
Time; occurrence. process
5.2.9.2.
267 118 5.2.9. 5.2.9.1. Intimation to Bank within Request bank to consider 15 minuites for same. As per RFP
Response 3 minutes of fault occurrence
Time;
5.2.9.1
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268 119 5.2.10. "5.2.10. Availability of endpoints : Please clarify who will own these systems; will As per RFP
Helpdesk shall act immediately on they be of bank that vendor uses or vendors own
the tickets raised by mobile systems which he will use to give services
application/e-surveillance
system/any other online system as
approved by the Bank from time
to time."
269 119 5.2.10.6 "5.2.10.6. All machines/endpoints Request bank to consider uptime requirement for As per RFP
of the Bank will be categorized in 2 VIP-endpoints to 95% and Regular endpoints to
types and maintain the availability 92%
mentioned there against :
Category Minimum targeted
Uptime / Availability per month
VIP- endpoints 98% Regular
endpoints 95%"
270 119 5.2.10.7 There shall be no exclusion to Request the Bank to provide exclusion for As per RFP
availability, except force majeure downtime related to Online Monitoring Tool/
case like flood, earthquake, Switch/ Bank access, etc.
natural calamities and vandalism
cases.
271 121 5.2.11.20 Selected Bidder must provide with Kindly provide the No. of people required for As per RFP
a dedicated and exclusive team at dedicated team and their background.
the Management Centre
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272 122 5.2.14. "5.2.14. Modules : The Vendor will Please clarify what is Vendor Payment system The same wiil be shared with the selected Vendor(s).
Modules : need to integrate with the Bank, here.
for the feed distribution system
for Online Monitoring Solution
(OMS)/Switch based Monitoring
Tool of the Bank. The Vendor will
be provided web access of
OMS/Switch based Monitoring
Tool for Operational
System."
273 123 5.2.18.3. "5.2.18.3. Third Party Service Request bank to also to mediate in As per RFP
Third Party Providers : Bank shall provide communication between these third parties
Service Vendor the names and phone
Providers : numbers of MVS vendor/Sub “
Contractors/ Consultants/
Outsourced Agents within any
third-party service provider
responsible for assisting Vendor
prior to the Implementation
Date."
274 125 5.4.2 5.4.2 Vendor should provide FLM Request banks to consider support only during As per RFP
services on 24 X 7 X 365 basis. permissible time based on compliance
requirement
275 126 5.5 Cash Captioned services will be availed This service shall be limited to the endpoints As per RFP
Replenishm at the endpoints located supplied, installed and mainatained by the MSP
ent/ Cash anywhere in India at the discretion for Bank under this RFP.
Evacuation of the Bank
Services
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276 126 5.5.2.7 Transit Loss Liability Limit•means Request the Bank to reduce this to Rs. 5 cr/- (per Revised Clause:
maximum liability for a single transit) as under the MHA guidelines one cash van Transit Loss Liability Limit means maximum liability for a single Transit
Transit Loss Liability Limit is Rs. 10 cannot carry more than 5cr/- in one transit Loss Liability Limit as per MHA guidelines, which is currently at Rs. 5 Cr/-
Cr/-(per transit). (per transit).
277 127 5.5.5.3 In case of emergency, Bank may This shall be chargeable if the nominated branch is As per RFP
direct CRA to collect cash from at considerable distance from the designated
any other branch in the city. branch
278 131 5.5.5.5.8.2. 5.5.5.5.8.2. Bank shall levy penalty Request bank to consider penalty of 500 if not As per RFP
of Rs.1000 per incident, if Reject cleared within 6 hours
Bin full is not cleared within 4
hours
279 132 5.5.5.5.8.3. "5.5.5.5.8.3. FLM calls related to Request bank to consider response time for FLM As per RFP
bottom hatch of the ATM that call to be 6/8 hours for VIP/NONVIP ATMS as TAT
requires opening of ATM safe / of 2/4 hours is realistically very difficult to achieve
vault shall be attended by Vendor
appointed CIT. Response time for
attending FLM calls shall be 2/4
hours for VIP/Non VIP ATMs For
this Cash Appendix, Response
Time means the time taken by CIT
to attend the FLM call from the
time the call is logged with
Vendors management Centre."
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280 133 5.5.5.16. "5.5.5.16. Use of One Time Request bank to change said clause to "The CRA As per RFP
Use of One Combination (OTC) locks The CRA shall have necessary infrastructure and software
Time shall have necessary infrastructure required to generate and communicate one time
Combinatio and software required to generate password to its joint custodians at site. CRA shall
n (OTC) and communicate one time mandatorily use OTC system for cash related
locks password to its joint custodians at activity at all site"
site. CRA shall mandatorily use
OTC system for cash related
activity at all sites. The Vendor
shall have the capability of
takeover of password generation
process from CRA within shortest
time in case of any exigency."
281 133 5.5.5.12 If the Bank provides a generic tool Request Bank to provide details of such tool so The same wiil be shared with the selected Vendor(s).
for monitoring of movement of that feasibility of integration could be checked
cash the Vendor shall integrate it and charges if any could be accounted for in our
with their system without any cost. Post implementation, if tool is given and if
additional cost to the Bank. integration is found to be costly then the same
would be done on mutually agreed price.
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282 134 5.5.7. Bank The Vendor shall submit to the Request bank to consider BG of 25,000 per ATM in As per RFP
Guarantee: concerned LHO a Bank Guarantee each circle
for the term of 84 months
each Circle. For any further
addition of ATMs allotted to the
Vendor during the currency of the
agreement, additional bank
guarantee on the same terms and
condition for added number of
ATMs shall have to be provided by
the Vendor to the Circles.
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283 136 5.5.8.9 b) "Any cash loss to the Bank due to Since the Machines are to be installed with MVS As per RFP
cash shortage in ATMs shall be and EJ pulling will be done by MVS vendor,
intimated to the Vendor, with request the Bank to amend this clause suitably.
supporting documents/proofs The MSPs time will start only once relevant Ejs are
within 6 working days from the provided by MVS vendor/ Bank to MSP.
date of submission of reports by
the Vendor. The Vendor shall
respond to such communication
within 3 working days from the
receipt of the intimation failing
which Vendor shall be liable for
the said loss. Supporting
documents/proofs include but are
not limited to : i. Cash
replenishment report, JP logs (only
if JP is installed/enabled) / EJ and
ATM counters for the time period
the variance was discovered and
the same report(s) for the
previous and post settlement
periods. ii. Copies of Banks ATM
reconciliation reports indicating
the ATMs beginning, ending and
dispensed totals for the time
period the variance was
discovered. iii. Copies of the
suspect transactions report. iv.
284 139 5.5.14.2. Banks
5.5.14.2.calculation ofprovide
Bank shall the claimed
the Request bank to give cash befor 10 AM to CIT As per RFP
required cash (as per
denominations as mentioned in
indents raised by Vendor) of ATM
fit cash before 12 PM to the CIT.
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285 139 Annexure 1- Vendors to meticulously adhere "Bidder requests Bank to delete the word ""from As per RFP
ii the Standards for engaging the time-to-time"" as Bidder cannot be made liable
Service Provider and its sub- for all the future statuory or regulatory
contractor relating to Cash compliances. Bidder shall, in its capacity as a
Management activities issued by service provider, comply with all existing
the Regulator and GOI from time- regulatory/statutory guidelines/rules/laws as on
to-time. date of submission of the bid, for delivery of
services. Future regulatory or statutory guidelines
shall be implemented by the bidder, upon
payment of additional cost by the Bank. "
286 152 CASSETTE (b) Vendors will arrange the Request bank to consider cassette swap services As per RFP
SWAP cassettes at its own cost for at additional commercial and cassette cost to be
SERVICES replenishment and evacuation of reimbursed on mutualy agreed basis
ON OPEX cash under cassette swap method.
BASIS, point
b
287 152 Cassette Vendors will arrange the cassettes Request Bank to have separate arrangement with As per RFP
swap on at its own cost for replenishment OEM's for the cassettes required for Cassette
opex basis, and evacuation of cash under Swap method. Since the deployment timeline is
pt.b cassette swap method. Further, not clear at this stage bidder will not be aware of
vendor will replenish/evacuate the the time period over which this cost should be
cassettes at its own premises and amortised.
at its own risk and responsibility.
The bank will not be liable for any
loss arising in this regard.
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288 152 The date of The date of delivery of the "Requesting to modify the clause as : The date of As per RFP
delivery of endpoint at the identified location delivery of the endpoint at the identified location
the shall not be later than 30 days shall not be later than 45 days for North East
endpoint at from the date of purchase order region & 30 days for rest of India from the date of
the issued by the Bank/respective purchase order issued by the Bank/respective
identified Circle(s). Circle(s)."
location
shall not be
later than
30 days
from the
date of
purchase
order issued
by the
Bank/respe
ctive
Circle(s).
289 152 Appendix -E Customisation, Integration, "Requesting bank to modify the clause as: Revised Clause:
environment at IT-ATM Lab and and thereafter in Live environment."
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290 163 Annexure E - Compliance of Statutory and other Bidder shall, in its capacity as a service provider, As per RFP
9 responsibility comply with all existing regulatory/statutory
guidelines/rules/laws as on date of submission of
the bid, for delivery of services. Future regulatory
or statutory guidelines shall be implemented by
the bidder, on mutually agreed cost between the
parties. Bidder requst to modify the clause
accordingly.
291 166 Appendix-F Financial Transaction Rate Per Request the bank to increase the threshold limit As per RFP
Transaction of onsite CD Rs. B= of B to Max 75% of A as onsite ATMs will consist
MAX 65% OF A of every component which is there in offsite
except the rent and electricity as a result cost will
be more.
292 166 Appendix-F Computed rate (paisa up to 4 Request the bank to clarify whether the Revised Clause:
decimal) transaction rate to be quoted in paise or Rs. Computed Rate
Rs. XX
Paise YY
293 174 Appendix -I Computation of all penalties at the Request bank to consider cap for penalty at 20% As per RFP
penalties , Local Head Office level. All of billing
point 1.2 penalties shall be recovered
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294 174 Appendix -I 1.6 In case of non installation of Request bank to consider penalty of 500 per day As per RFP
penalties , CD at the site desired by the Bank
point 1.6 a penalty of Rs. 5000 per day will
be charged to the vendor after 30
295 175 1.7.5.2 "1.7.5.2 Penalty for not "Request bank to consider penalty as below VIP As per RFP
Penalty for maintaining target availability The endpoints 95% to 93%-chargable to 2.5% of
not Endpoint Provider will have to charges payable 93%-91% -chargable at 5% of
maintaining achieve the availability targets for charges payable 89 and below%- chargable at
target endpoints at individual level - VIP 7.5% of charges payable For regular ATMs 93% to
availability Endpoints and the Regular 91%-chargable to 2.5% of charges payable 91%-
Endpoints. The penalty for not 89% -chargable at 5% of charges payable 89-
maintaining target availability will below%- chargable at 7.5% of charges payable"
be applicable for individual
Endpoints level. VIP endpoints
Availability Penalty amount 95%
to less than 98% 5% of Charges
Payable 92% to less than 95% 10%
of Charges Payable less than 92%
25% of Charges Payable Regular
endpoints: Availability Penalty
amount 92% to less than 95% 5%
of Charges Payable 87% to less
than 92% 10% of Charges Payable
less than 87% 25% of Charges
Payable"
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296 177 1.8 "Penalty : For Regular endpoints : Request bank to consider penalty of 500 for As per RFP
Housekeepi The penalty of Rs.2000/- per site regular site each instance and 1000 for VIP
ng : shall be levied if endpoint site is endpoints
not maintained clean and in
proper condition. The penalty shall
be levied for each instance
reported by Channel Manager/
bank official. For VIP endpoints:
The penalty of Rs.3000/- per site
shall be levied if endpoint site is
not maintained clean and in
proper condition. The penalty shall
be levied for each instance
reported by Channel Manager/
bank official."
297 177 1.9 "Penalty : Rs.1000/- per incident Request bank to consider penalty of 500 per As per RFP
Consumabl shall be levied if consumable are incident
es : not made available within four
hour from the time information
available in Online Monitoring
Solution or complaint lodged by
Bank official at the portal and/ or
advised by Channel Manager or by
the Bank official in this regard."
298 178 1.10 Cash If FoS is more than 2 or 2.5 as Request bank to consider penalty of intrest of 6% As per RFP
Manageme mentioned above, then interest @ for excess cash
nt 18.60% will be levied on the
excess cash found above the
prescribed norm.
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299 178 1.10 Cash The Vendor shall not hold or Request bank to consider 6% per annum if the As per RFP
Manageme retain in their vault more than retention is more than 15% on the excess cash
nt 15% of the total cash taken from retained in the vault during the month.
Bank on monthly basis. If the
retention is more than 15%, a
penalty of 18.60% per annum shall
be levied on the excess cash
retained in the vault during the
month.
300 178 1.1 Penalty for not maintaining target "1. Factor of Safety (FoS) - relaxation is required As per RFP
FoS : for conditional feasibility ATMs, weekends and
Holidays. 2. Relaxation is required for cash
diversion due to exceptional cases by CRA. 3. No
cash out penalty to levied if FoS is managed 2.5
times and dispense beyond trend. 4. More clarity
required on vault holding, VCB relaxation required
for festival and holiday period."
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301 179 1.11 Cash "1.11 Cash Out : For Cash Out "Request bank to change clause as: For Cash Out As per RFP
Out : penalty shall be charged as under:- penalty shall be charged as under:-(i) Rs.200/- per
(i) Rs.1000/- per endpoint upto 3 endpoint upto 3 hours. In case the cash out
hours. In case the cash out extends beyond 3 hours, then Rs.200 for each
extends beyond 3 hours, then hour. (ii) Additional Rs.500/- if cash out continues
Rs.1000 for each hour. (ii) beyond 12 hours, for each block of 4 hours. Bank
Additional Rs.5000/- if cash out shall levy penalty of Rs.200 per incident, if Reject
continues beyond 12 hours, for Bin full is not cleared within 4 hours"
each block of 4 hours. Example: If
a cash out incident is closed within
3 hours, the penalty shall be Rs.
1000/- only. However, if it it is
closed in 26 hours, the penalty
would be Rs. 30,000/- (Rs. 10,000/-
for 12 hours +Rs. 5000/- x 4 for
next 12 hours) Bank shall levy
penalty of Rs.1000 per incident, if
Reject Bin full is not cleared within
4 hours"
302 179 1.12 1.Equipment uptime; Request uptime requirement of 96% for same ; As per RFP
PENALTY penalty of 500 for system not functional for 30
RELATED TO mins to 4 hours, 1000 for 4-36 hrs, 1200 for 36-72
E- hrs and 1500 beyond 72 hrs
SURVEILLAN
CE; point 1
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303 179 Deficiency Actual loss incurred by the Bank Request bank to reduce penalty to Rs 1000 per As per RFP
of services on account of endpoint per day for the period service was
errors/bugs/deficiencies in affected.
from vendor in his next bill up to
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304 179 Appendix - I "Transition Penalty: In the event "BIDDER would like to clarify that the Transition As per RFP
of failure of the Service Provider support service of the BIDDER is solely dependent
to render the Services or in the on the timely cooperation of the Bank and its third
event of termination of agreement party vendors taking over. Therefore, BIDDER
or expiry of term or otherwise, would like to discuss with the Bank on this clause.
without prejudice to any other Hence, to delete this claue and the parties may
right, the Bank at its sole negotiate at the time of award of contract stage "
discretion may make alternate
arrangement for getting the
Services contracted with another
vendor. In such case, the Bank
shall give prior notice to the
the terms of contract until a Ñew
Service Provider completely takes
over the work. During the
reasonable assistance to the new
continuity of services. If existing
vendor is breach of this obligation,
they shall be liable for paying a
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305 180 1.12 2.Non installation of E- Request bank to change same to "A penalty of Rs. As per RFP
PENALTY Surveillance; A penalty of Rs. 500/- per week from the next day of cash live, till
RELATED TO 1,000/- per week from the next the date of making e-Surveillance live. The penalty
E- day of cash live, till the date of amount for delayed installations will be due on 1st
SURVEILLAN making e-Surveillance live. The day of the week. This will be over and above the
CE; point 2 penalty amount for delayed monthly cap of 15% on bills payment.
installations will be due on 1st day
of the week. This will be over and
above the monthly cap of 35% on
bills payment.
306 180 1.12 "5 Non-Supply of Video Footage; Request bank to consider "Rs. 2,000 OR Actual As per RFP
PENALTY Rs. 10,000 OR Actual loss to the loss to the bank, whichever is lower."
RELATED TO bank, whichever is higher."
E-
SURVEILLAN
CE; point 5
307 180 1.12 Unable to manage the Request the bank to remove the clause as the E- As per RFP
Penalty crowding/detection of person surveillance cannot manage the crowding.
Related to E- with mask or helmet
Surveillance
pt.6
308 181 1.12 "Failure of any equipment/sensor "Request bank to change penlaty to""Beyond 24 As per RFP
PENALTY should be replaced/repaired hours, penalty will be as under: Rs 2000/- for that
RELATED TO within 24 hours.: Beyond 24 hours, site for each instance of failure up to 72 hours. Rs
E- penalty will be as under: Rs 5000/- 4,000/- for that site for each instance of failure
SURVEILLAN for that site for each instance of beyond 72 hours."
CE; point 7 failure up to 72 hours. Rs 10,000/-
for that site for each instance of
failure beyond 72 hours."
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309 189 Appendix - The Bank shall have the right at its Bidder requests Bank to modify this clause as"... at As per RFP
J, 1.3.3. discretion to renew this the discretion of the Bank, on mutually agreed
Agreement in writing, for a further terms and conditions (including pricing) between
term of Three years on the the parties for such extended period."
mutually agreed terms &
conditions.
310 190 3. Fees / General As the payment terms are not available in the RFP As per RFP
Compensati document bidder understands that the payment
on shall be made monthly.
311 190 3. Fees / The Payment Terms for the work Kindly provide Appendix - 7a for the payment As per RFP
Compensati which Service Provider has to terms which is missing in the RFP.
on provide to the Bank (Services) is in
terms of Appendix-7a of the RFP
(enclosed).
312 190 Appendix - The Bank may withhold payment Bidder requests Bank cannot withhold any due As per RFP
J, 3.3.2. of any product/services that it payments of Bidder for the services/product
disputes in good faith, and may set- rendered
off penalty amount or any other
amount which Service Provider
owes to the Bank against amount
payable to Service provider under
this Agreement.
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313 192 Appendix - (d) Service Provider agrees and "Bidder would like this clause to be negotiated As per RFP
J, 4 (d) declares that it shall be the sole during contract award stage. Bidder shall, in its
responsibility of Service Provider capacity as a service provider, comply with all
to comply with the provisions of existing regulatory/statutory
all the applicable laws, concerning guidelines/rules/laws as on date of submission of
or in relation to rendering of the bid, for delivery of services. Future regulatory
Services by Service Provider as or statutory guidelines shall be implemented by
envisaged under this Agreement. the bidder, upon payment of additional cost by
the Bank. The bidder is not in a position to foresee
the regulatory changes that may come in effect
during the tenure of the contract and the cost
cannot be factored at the bidding stage. "
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314 194 Appendix - Service Provider warrants that it The Bidder requires the Bank to bear the cost of As per RFP
J, 5.2.8 shall be solely liable and statutory compliance pertaning to Minimum
responsible for compliance of Wages payable to 'watch and ward'category
applicable Labour Laws in respect under the Government (request Bank to make it
of its employee, agents, open for both Central and State Acts) notified
representatives and sub- minimum wages from time to time. BIDDER would
contractors (if allowed) and in like to rquest Bank that the payments to the
particular laws relating to terminal personnel engaged for Bank's ATM sites /
benefits such as pension, gratuity, establishment, shall, over and above to the
provided fund, bonus or other minimum wages, include other statutory
benefits to which they may be components like PF, ESI, HRA, Gratuity, Bonus,
entitled and the laws relating to Leave, Reliever Charges, uniform allowances,
contract labour, minimum wages, agency administrative charges, and other
etc., and the Bank shall have no components to be paid under various statutes,
liability in this regard. and these will be billed to the invoice amount
issued to the Bank.
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315 195 Appendix - General IndemnityService Provider If BIDDER is selected as successful bidder, we As per RFP
J, 6.1 agrees and hereby keeps the Bank would like to discuss with Bank on the indemnity
indemnified against all claims, clause at the time of execution of SLA, as this
actions, loss, damages,, costs, indemnity clause if very broad. BIDDER is willing
expenses, charges, including legal to indemnify only for any breach of
expenses (Attorney, Advocates confidentiality, gross negligence and willful
fees included) which the Bank may misconduct (directly attributable) on the part of
suffer or incur on account of (i) BIDDER, breach of intellectual property rights and
Services Providers breach of its for violation of any relevant local laws that are
warranties, covenants, applicable at the time of selection of bid for the
responsibilities or obligations; or provision of services under the agreement. Bidder
(ii) breach of confidentiality will be unable to indemnify the Bank for any use
obligations mentioned in this by the Bank of the same, due to lack of visibility.
Agreement; or (iii) any willful
misconduct and gross negligent
acts on the part of employees,
agents, representatives or sub-
contractors (if allowed) of Service
Provider. Service Provider agrees
to make good the loss suffered by
the Bank.
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316 196 Appendix - " In the event of failure of Service BIDDER would like to discuss on this clause with As per RFP
J, 8 Provider to render the Services or the Bank and to clarify that any services after
in the event of termination of termination or expiry of contract or otherwise,
Agreement or expiry of term or can be on terms mutually agreed upon between
otherwise, without prejudice to the parties. BIDDER would also like to clarify that
any other right, the Bank at its the then prevailing rates will apply.
sole discretion may make
alternate arrangement for getting
the Services contracted with
another vendor. In such case, the
Bank shall give prior notice to the
the terms of the Agreement until a
Ñew Service Provider completely
takes over the work. During the
reasonable assistances to the new
continuity of Services, provided
where transition services are
required by the Bank or New
317 199 Appendix J, Service Provider
"INSPECTION ANDbeyond
AUDITthe" term BIDDER requests that any auditor auditing or visit As per RFP
14 to BIDDER premises will comply with reasonable
security and confidentiality guidelines of BIDDER.
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318 202 Appendix J, The foregoing obligations Bidder requests Bank that the survival term of As per RFP
15.12 (collectively referred to as confidentiality obligation be for 2 years period
Confidentiality Obligations• ) set out instead of 5 years
in this Agreement shall survive the
term of this Agreement and for a
period of five (5) years thereafter
provided Confidentiality
Obligations with respect to
individually identifiable
information, customers data of
Parties or software in human-
readable form (e.g., source code)
shall survive in perpetuity.
319 202 Appendix J, "17. OWNERSHIP 17.1 Service Bidder requests Bank to delete this clause and As per RFP
16.1 Provider agrees that the Bank would like to clarify that there are no transfer of
owns the entire right, title and IP under this project and no work to be developed
interest to any inventions, designs, under this Agreement.
discoveries, writings and works of
authorship, including all
this Agreement shall be deemed
to be ˜work made for hire under
any Indian/U.S. or any other
applicable copyright laws."
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320 202 Appendix J, "17. OWNERSHIP 17.1 Service Bidder requests Bank to delete this clause and As per RFP
16.1 Provider agrees that the Bank would like to clarify that there are no transfer of
owns the entire right, title and IP under this project and no work to be developed
interest to any inventions, designs, under this Agreement.
discoveries, writings and works of
authorship, including all
this Agreement shall be deemed
to be ˜work made for hire under
any Indian/U.S. or any other
applicable copyright laws."
321 207 21.Limitatio The maximum aggregate liability Request the bank to cap. the limitation of liability As per RFP
n of of Service Provider, subject to to 40% of the TCO.
Liability, clause 21.3, in respect of any
21.1 claims, losses, costs or damages
arising out of or in connection
with this Agreement shall not
exceed the total Project Cost.
322 213 documents As per appendix -4(a). 4(b), 4(c) of Kindly provide appendix -4(a). 4(b), 4( c) which is As per RFP
missing the RFP(given separately in the missing in the RFP.
agreement).
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323 "11 20" "7 (v) 19 "No request for change in Bidder requests that the reasonable As per RFP
(iv)" commercial/legal terms and queries/concerns in the terms and conditions of
conditions, other than what has the RFP as highlighted in this prebid queries be
been mentioned in this RFP or any farily considered to arrive at reasonable terms and
addenda/corrigenda or conditions between the parties.
clarifications issued in connection
thereto, will be entertained and
queries in this regard, therefore
will not be entertained. The
successful Bidder will have to
submit Non-disclosure Agreement,
Bank Guarantee for the amount
and validity as desired in this RFP
and strictly on the lines of format
given in appendix of this RFP
together with acceptance of all
terms and conditions of RFP."
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324 "32 203" "40 (ii) "In the event the Bank terminates BIDDER requests that the costs of such As per RFP
Appendix J, the Contract in whole or in part procurement of third party services vests with the
17.3" for the breaches attributable to Bank as opposed to BIDDER.
the Vendor, the Bank may
procure, upon such terms and in
such manner as it deems
appropriate, Products and Services
similar to those undelivered, and
the Vendor shall be liable to the
Bank for any increase in cost for
such similar Products and/or
Services. However, the Vendor
shall continue performance of the
Contract to the extent not
terminated."
325 "34 203" "43 (i) and "Termination for Convenience: (i) "Bidder would like to discuss with Bank to have a As per RFP
(ii) The Bank, by written notice of not mutual termination clause. BIDDER requests that
Appendix J - less than 60 (ninety) days sent to any termination under the agreement be only for
17.2" the Vendor, may terminate the cause with a sufficient notice period of minimum
Contract, in whole or in part, at 90 days and hence requests the deletion of this
any time for its convenience. (ii) In provision on termination for convenience."
the event of termination of the
Agreement for the Banks
of termination."
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326 "37 197" "52 (i) "Assignment: Service Provider Bidder requests Bank that Bank shall not As per RFP
Appendix J, shall not transfer or assign at any unreasonably refuse/deny its consent with respect
12" stage, during the currency of this to assignment, outsourcing or subcontracting to
agreement, any of its duties, any third party its duties and obligations under
responsibilities, obligations and this contract
benefits of this agreement to any
third party without the prior
written consent of the Bank,
except where Service Provider
assigns this agreement to an
Affiliate or a Joint Venture or to
any entity which acquires the
entire or partial stock or assets of
Service Provider. However, prior
notice has to be given to the Bank
in all such cases."
327 12,16 "8 (iv) 14" "The information provided by the BIDDER would like to clarify that the proposal as As per RFP
Bidders in response to this RFP will submitted by BIDDER be treated as confidential
become the property of SBI and and Bank's right to reproduce would be restricted
will not be returned. All the only for evaluation purpose within Bank but
submissions, including any BIDDER would remain as the owner for all
accompanying documents, will purposes as the contents are proprietary to the
become property of the Bank.The BIDDER.
Bidders shall be deemed to
license, and grant all rights to the
Bank, to reproduce the whole or
any portion of their Bid document
for the purpose of evaluation and
to disclose the contents of
submission for regulatory and
legal requirements."
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328 18 & 19 of 19.Award "a. Among all qualified bids, the Request the bank to clarify on the quantity to be As per RFP
229 criteria and lowest bid (as quoted in reverse awarded as in the a. point it is mentioned that full
award of auction) will be termed as L1. If L1 quantity will be awarded to the L1 if it is local
contract , is from a local supplier, the supplier while in the clause g. it is mentioned that
pt. i contract for full quantity will be the same will be split into 65:35 ratio.
awarded to L1. (g)In case all local
suppliers available for the
captioned RFP; the allocation shall
be done as under : Allocation
between L1 and L2 will be in the
ratio of 65:35 based on the Total
Cost of Ownership quoted in the
Reverse Auction, provided L2
matches not only Reverse Auction
price of L1 but also matches the L1
prices worked out after reverse
auction in respect of line items of
the Indicative Commercial Bid. If
L1 fails, L2 will be offered to be L1
and L3 to be L2 and another
vendor will be called for L3. If L1,
L2 both fail, L3 will be offered L1
and so on. In the event L2/L3 and
so on, are not willing to take,
entire procurements will be
awarded to L1."
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329 22,23 "25 (ii) 25 "Service Provider shall provide and In case any upgradation/updates to be done by As per RFP
(v) 23 (vii)" implement patches/ upgrades/ the Bidder as per Bank's requirement or
updates for hardware/ software/ mandated by any government/regulatory
operating System / middleware authorities and such upgrade/updates involved
etc as and when released by additional cost, then such cost shall be borne by
them/ OEM or as per the Bank or on mutually agreed terms between
requirements of the Bank. Service the parties. Hence Bidder requests Bank to modify
Provider should bring to notice of the clause accordingly.
changes. All product updates,
upgrades & patches shall be
provided by Service Provider free
of cost during Contact period.
During the ATS/AMC period,
Service Provider will have to
undertake comprehensive support
of the product or specified
hardware/software and all new
versions, releases, and updates for
all standard product or specified
hardware/software to be supplied
to the Bank at no additional cost.
During the support period, Service
Provider shall maintain the
product or specified
hardware/software to comply
with parameters defined in this
RFP."
Page 127 of 348


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330 25 & 39 & "31 (i) & (iii) "Limitation of Liability The "Bidder requests Bank that the liability capping be As per RFP
207 Appendix J, maximum aggregate liability of not fixed as total project cost and can be
21 53.7" Service Provider, subject to clause negotiated at the time of execution of SLA. Bidder
31 (iii), in respect of any claims, requests Bank to delete this subclause in the
losses, costs or damages arising exception to Limitation of Liability as Bidder
out of or in connection with this cannot be made liable for all the statuory or
RFP/Agreement shall not exceed regulatory compliance applicable to Bank. Bidder
the total Project Cost. (iii) The shall, in its capacity as a service provider, comply
limitations set forth herein shall with all existing regulatory/statutory
not apply with respect to: (d) guidelines/rules/laws as on date of submission of
Regulatory or statutory fines the bid, for delivery of services. Future regulatory
imposed by a Government or or statutory guidelines shall be implemented by
Regulatory agency for non- the bidder, upon payment of additional cost by
compliance of statutory or the Bank. The bidder is not in a position to foresee
regulatory guidelines applicable to the regulatory changes that may come in effect
the Bank, provided such guidelines during the tenure of the contract and the cost
were brought to the notice of cannot be factored at the bidding stage. Hence,
Service Provider. 53.7Limitation of the Bidder cannot be made liable for
Liability The total cumulative noncompliance of Bank on such future
liability of either Party arising from guidelines."
or relating to this Agreement shall
not exceed the total amount
payable to the Vendor by the Bank
for the contract period. Provided
however, this limitation shall not
apply to any liability or damages
arising from (a) willful misconduct
331 General General of
UPSthe Vendor; (b) indemnification
capacity What is capacity of UPS required for 4 and 8 hours 4 Hrs Backup - 5600 VAH
8 Hrs Backup - 12000 VAH
332 General General General Request bank to extend submission date by 3 As per RFP
weeks atleast from response to prebid response
333 General General General For onsite location, please confirm that electricity As per RFP
bill will be taken care by bank
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334 General General General E-Surveillance will also run through VSAT, Please As per RFP
confirm
335 General General General Encryption (AES, GCM, SHA2) are this mandatory As per RFP
requirement; Please clarify
336 General General General Few Items are missing in TIS BOQ such as, Lobby As per RFP
Lights, ACP Shutter Boxing, Granite,
337 General General General " FSS would wish to clarify that if FSS is selected as As per RFP
a successful bidder, then the proposed terms and
conditions of the formal contract will be subject
to views and comments as acceptable to the
parties. "
338 General General UPS capacity What is capacity of UPS required for 4 and 8 hours The same wiil be shared with the selected Vendor(s).
339 General General UPS capacity What is capacity of UPS required for 4 and 8 hours 4 Hrs Backup - 5600 VAH
8 Hrs Backup - 12000 VAH
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340 19 19 19. AWARD CRITERIA AND AWARD Request bank to clarify here if OEM can give MAF Your understanding is correct
OF CONTRACT: i. Applicability of to multiple bidder
Preference to Make in India, Order
2017 (PPP-MII Order) Bank will
follow the guidelines on Public
in India), Order 2017 (PPP-MII
Order) issued vide Central
Vigilance Commission Order No.
018/VGL/022-377353 dated April
20, 2018 and basis of allotment
will be done in terms of
quantity will be awarded to L1. (b)
341 25 XV If
RCAL1 of
bidany
is not from
event to abelocal
submitted Request bank to consider giving RCA on best Revised clause:
to the Bank within 24 hours of possible efforts as there will can be multiple Preliminary RCA of any event to be submitted to the Bank within 24
occurrence of event. dependences outside bidders control like banks hours of occurrence of event and thereafter the final RCA to be
switch or theft in CRA, etc submitted within a maximum of 72 hours.
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342 49 5.II II. Bidder should have installed and Looking at L1 share of 50% which amounts to As per RFP
maintained minimum 1,000 ATMs 5000 units request bank to consider minimum
as on 31/12/2019 successfully. requirement of 2500 machines experience till
31/12/2019 as bidder should have atleast
experience in handling major quantity on per
transaction model
343 49 5.II I. Bidder should have experience Request the bank to clarify here if TOM and per Please refer clause 3.19 on page 10 for the RFP.
of minimum 3 years in providing transaction model are different or same.
the services under TOM/ Per
Transaction cost model to Banks in
India.
344 General General General Please confirm if electricity is also in scope of As per RFP
bidder in case of onsite machines
345 General General General Request bank to consider giving atlest 21 working Timelines as per RFP
days for submission from date of response to
prebid queries considering epidemic and situation
around
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346 19 19 "19. AWARD CRITERIA AND "Question 1: Please clarify, will be allow to the In that case also the Bank will go with the revised certificate as per
AWARD OF CONTRACT: i. Bidder to offer more than one model and make? appendix-G.
Applicability of Preference to Question 2: If Bidder offered two models one is
Make in India, Order 2017 (PPP- import ATM and the other the ATM is Make In
MII Order) Bank will follow the India, how bank will consider to determinate the
guidelines on Public Procurement percentage of L1? 65% or 50%? Question 3: In
(Preference to Make in India), case of the Bidder L1 and L2 are offerring import
Order 2017 (PPP-MII Order) issued ATMs the bank will give the L2 position to another
vide Central Vigilance Commission Bidder who is offering Make in India Products?
Order No. 018/VGL/022-377353 Question 4: The OEM ATM can offer its products
dated April 20, 2018 and basis of for more than one Bidder?"
quantity will be awarded to L1. (b)
If L1 bid is not from a local
Page 132 of 348


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347 22 25.ii Service Provider shall provide and "Bidder will provide and implement As per RFP
implement patches/ upgrades/ patches/patches/ upgrades/ updates for
updates for hardware/ software/ hardware/ software/ operating System /
operating System / middleware middleware etc as and when released by them/
etc as and when released by OEM or as per requirements of the Bank. However
them/ OEM or as per the cost to be incurred for the same will be
requirements of the Bank. Service additional and mutually discussed. Request the
Provider should bring to notice of Bank to consider the same."
changes
348 22 25.iii Bidder has to support older "Bidder will support older versions of the As per RFP
versions of the hardware/ hardware/ software/ operating system
software/ operating system /middleware etc in case the Bank chooses not to
/middleware etc in case the Bank upgrade to latest version. Only till the time OEM
chooses not to upgrade to latest supports to the older version. Request the Bank to
version. consider the same."
349 23 25.iv All product updates, upgrades & "Bidder will comply all the current product As per RFP
patches shall be provided by updates, upgrades & Patches however any future
Service Provider free of cost regulatory, statutory, NPCI, UIDAI, etc.
during Contact period. compliance/requirement come up during the
contract period will be implemented with an
additional cost. Request the Bank to consider the
same."
350 23 25(v) All product updates, upgrades & All product updates and upgrades and patched to As per RFP
patches shall be provided by the extent required to enable the product
Service Provider free of cost function as per the specifications mentioned in
during Contact period. the agreement shall be provided by the Service
Provider free of cost and we request the Bank to
amend this clause accordingly.
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351 24 25.xiii Service Provider support staff "Bidder will not be responsible for direct Your understanding is correct
should be well trained to interaction of the customers. The queries/issues
effectively handle queries raised should be raised and routed via dedicated helpline
by the customers/employees of or email id for the Bank. Request the Bank to
the Bank. amend the clause."
352 26 31 (iii) (d) Regulatory or statutory fines As the Service Provider shall be obligated to install As per RFP
imposed by a Government or the ATM and provide services relating to
Regulatory agency for non- maintenance of ATM, replenishment of cash,
compliance of statutory or housekeeping etc., the Service Provider shall be
regulatory guidelines applicable to liable to comply with all the laws applicable to the
the Bank, provided such guidelines Service Provider for the services delivered under
were brought to the notice of this RFP/Agreement, thus we request the Bank to
Service Provider. amend this clause as following: Regulatory or
statutory fines imposed by a Government or
Regulatory agency for non-compliance of
statutory or regulatory guidelines applicable to
the Service Provider.
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353 27 34 (iii) Service Provider will abide by the We request the Bank to make the indemnity As per RFP
job safety measures prevalent in specific to any claim made against the bank by any
India and will free the Bank from third party to the extent same is relating to death
all demands or responsibilities or personal injury and same is caused due to
arising from accidents or loss of Service Provider's non-compliance of job-safety
life, the cause of which is Service measures prevalent in India and specify the
Providers negligence. Service process of indemnity by adding following clause:
Provider will pay all indemnities Service Provider agrees to defend the Bank
arising from such incidents and against any third party claim to the extent same is
will not hold the Bank responsible relating to death or personal injury and same is
or obligated. caused due to Service Provider's non-compliance
of job-safety measures prevalent in India. Service
Provider shall pay all court cost, reasonable
attorney fee and monetary damages awarded by
the court or settlement amount agreed between
the Service Provider and the claiming party,
subject to (a) Bank providing prompt notice of the
claim; (b) sole control to the Service Provider to
defend or settle the claim; (c) provide all
information, assistance or support required for
defence or settlement of claim; (d) take all steps
to mitigate the claim.
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354 28 36 (v) Service Provider shall have no In the event IP Infringement caused due to As per RFP
obligations with respect to any Technical design or instructions proposed by the
infringement claims to the extent Bank, Service Provider should not be held liable to
that the infringement claim arises indemnify the Bank as Service Provider cannot be
or results from: (i) Service aware of the source and novelty of such technical
Providers compliance with the design or instruction. Further any IP Infringement
Banks specific technical designs or caused due to unauthorized modification or
instructions (except where Service alteration of the deliverable done by any entity
Provider knew or should have other than the Service Provider, should not be
known that such compliance was Service Provider's liability, thus we request the
likely to result in an infringement Bank to amend this clause as following: Service
claim and Service Provider did not Provider shall have no obligations with respect to
inform the Bank of the same); or any infringement claims to the extent that the
(ii) any unauthorized modification infringement claim arises or results from: (i)
or alteration of the deliverable (if Service Providers compliance with the Banks
any) by the Bank. specific technical designs or instructions; or (ii)
any unauthorized modification or alteration of the
deliverable (if any) by anyone other than the
Service Provider.
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355 28 36 (vii) The Intellectual Property Rights on As scope of this RFP is limited to installation of As per RFP
the software code, copyright and ATMs on a outsourced model and bidder is not
source code for various obligated to create any hardware or software or
applications/ interfaces developed develop any source code for the Bank under the
under this RFP, and any other scope of this RFP, thus we request the bank to
component/ framework/ kindly delete this clause relating to transfer of
middleware used/ developed as ownership of IPR.
assigned under this RFP.
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356 28 36 (iv) The Bank will give (a) notice to As Service Provider is undertaking to pay all As per RFP
Service Provider of any such claim damages awarded by the court or settlement if
without delay/provide reasonable any agreed between the Service Provider and the
assistance to Service Provider in claiming party, thus we request the Bank to delete
disposing of the claim; (b) sole subclause (c) (i) of this clause and revise the clause
authority to defend and settle with following wordings: The Bank will give (a)
such claim and; (c) will at no time notice to Service Provider of any such claim
admit to any liability for or express without delay/provide reasonable assistance to
any intent to settle the claim Service Provider in disposing of the claim; (b) sole
provided that (i) Service Provider authority to defend and settle such claim and; (c)
shall not partially settle any such will at no time admit to any liability for or express
claim without the written consent any intent to settle the claim provided that (i)
of the Bank, unless such Service Provider shall promptly provide the Bank
settlement releases the Bank fully with copies of all pleadings or similar documents
from such claim, (ii) Service relating to any such claim, (ii) Service Provider
Provider shall promptly provide shall consult with the Bank with respect to the
the Bank with copies of all defense and settlement of any such claim, and (iii)
pleadings or similar documents in any litigation to which the Bank is also a party,
relating to any such claim, (iii) the Bank shall be entitled to be separately
Service Provider shall consult with represented at its own expenses by counsel of its
the Bank with respect to the own selection.
defense and settlement of any
such claim, and (iv) in any
litigation to which the Bank is also
a party, the Bank shall be entitled
to be separately represented at its
own expenses by counsel of its
own selection.
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357 28 36 (vi) Service provider agrees that the As scope of this RFP is limited to installation of As per RFP
Bank owns the entire right, title ATMs on a outsourced model and bidder is not
and interest to any inventions, obligated to create any hardware or software or
designs, discoveries, writings and develop any source code for the Bank under the
works of authorship, including all scope of this RFP, thus we request the bank to
intellectual property rights, kindly delete this clause.
copyright laws.
358 32 40 (i) (b) If Service Provider fails to perform We request the Bank to serve termination notice As per RFP
any other obligation(s) under the to the Service Provider, specifying the nature of
RFP/Agreement; default and provide 90 days cure period before
exercising this right.
359 32 40 (i) (c) Violations of any terms and We request the Bank to serve termination notice As per RFP
conditions stipulated in the RFP; to the Service Provider, specifying the nature of
default and provide 90 days cure period before
exercising this right.
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360 32 40 (ii) In the event the Bank terminates We request the Bank to amend this clause with As per RFP
the Contract in whole or in part following wordings: In the event the Bank
for the breaches attributable to terminates the Contract in whole or in part for the
Service Provider, the Bank may breaches attributable to Service Provider, the
procure, upon such terms and in Bank may procure, upon such terms and in such
such manner as it deems manner as it deems appropriate, Services similar
appropriate, Services similar to to those undelivered, and subject to limitation of
those undelivered, and subject to liability clause of this RFP Service Provider shall be
limitation of liability clause of this liable to the Bank for any reasonable increase in
RFP Service Provider shall be liable cost for such similar Services. However, Service
to the Bank for any increase in Provider shall continue performance of the
cost for such similar Services. Contract to the extent not terminated.
However, Service Provider shall
continue performance of the
Contract to the extent not
terminated.
361 33 Clause 43 TERMINATION FOR CONVENIENCE RFP does not clarify on the what are included in As per RFP
the services redered till date in case of
termination of contract. Please calrify if the bank
will buy the machines and related equipment at
NBV ? Is the termination of convenience available
for MS provider
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362 33 43 "i. The Bank, by written notice of As this RFP is relating to installation of ATM on an As per RFP
not less than 60 (sixty) days may outsourced model, in the event Bank decides to
terminate the Contract, in whole terminate the Agreement for convenience, we
or in part, for its convenience. ii. In request the Bank to pay termination fee equal to
the event of termination of the the service fee payable by Bank to the Service
Agreement for the Banks Provider for unexpired term of the Agreement.
of termination."
363 34 25.xi Prompt support shall be made Request the Bank to share the list of locations. The same wiil be shared with the selected Vendor(s).
available as desired in this RFP
during the support period at the
locations as and when required by
the Bank.
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364 37 53.1 "53.1 The Vendor hereby As Bank will have recourse under law for any act As per RFP
indemnifies the Bank, and shall or omission of Service Provider while delivering
always keep indemnified and hold services under this RFP/Agreement, we request
the Bank, its employees, the Bank to make indemnity provision specific to
personnel, directors, (hereinafter third party claim and incorporate the process of
collectively referred to as indemnity by adding following clause: Service
Personnel• ) harmless from and Provider's obligation under this clause is subject to
against any and all losses, (a) Bank providing prompt notice of the claim; (b)
liabilities, claims, actions, costs sole control to the Service Provider to defend or
and expenses (including attorneys' settle the claim; (c) provide all information,
fees) awarded against the Bank assistance or support required for defence or
relating to, resulting directly from settlement of claim; (d) take all steps to mitigate
or arising out of any claim, suit or the claim. We request the Bank to amend this
proceeding brought against the clause with following wordings: Service Provider
Bank as a result of: a. Banks bona agrees to defend the Bank against all third party
fide use of the Deliverables and claims ("Claims") made against the Bank and pay
/or the Services provided by all litigation costs, reasonable attorney fee and
Vendor under this RFP; and/or b. monetary damages awarded by the court or
an act or omission of the Vendor, amount of settlement agreed between the Service
its employees, agents, sub Provider and the claiming party. Claim in this
contractors in the performance of clause means any claim made by third party
the obligations of the Vendor in against the Bank to the extent same is caused due
breach of the RFP; and/or c. claims to (i) death or personal injury of any person or
made by employees or damage to any personal tangible property to the
subcontractors or subcontractors extent same is caused due to willful misconduct or
employees, who are deployed by gross negligent acts on the part of employees,
the Vendor, against the Bank; agents, representatives or sub-contractors (if
and/or d. any lease allowed) of Service Provider while providing
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365 38 53.3 Vendor and/or its sub-contractors We request the Bank to incorporate the process As per RFP
shall undertake thorough of indemnity by adding following clause: Service
background check, due diligence in Provider's obligation under this clause is subject to
verifying the antecedents of its (a) Bank providing prompt notice of the claim; (b)
employees and shall indemnify sole control to the Service Provider to defend or
and protect the Bank against all settle the claim; (c) provide all information,
claims, losses, costs, damages, assistance or support required for defence or
expenses, action suits and other settlement of claim; (d) take all steps to mitigate
proceedings resulting from any the claim. Further we request the Bank to make
action of its employees or agents. this indemnity clause specific to the loss or
In the event any such claim or liability arising due to death, personal injury or
legal action is initiated against the damage to the property caused due to gross
Bank by the employees/agents of negligence or willful misconduct of Service
Vendor or of the subcontractors Providers' employee while providing services to
employees/agent or by any the Bank and we request the Bank to amend this
agent/employee of any agency clause with following wordings: Service Provider
engaged by the Vendor for agrees to defend the Bank against all third party
providing any services including claims made against the Bank to the extent such
security arrangements, the Vendor claim is caused due to (i) any death or personal
shall immediately implead itself in injury of any person or damage to any personal
such proceedings, contest or settle tangible property to the extent same is caused
the matter at its costs. In any way due to willful misconduct or gross negligent acts
the Vendor shall ensure that Bank on the part of employees, agents, representatives
is removed from the array of or sub-contractors (if allowed) of Service Provider
Defendants immediately. All costs while providing services to the Bank under this
and expenses including counsel Agreement / RFP. Service Provider shall pay all
fee shall be borne by the Vendor litigation costs, reasonable attorney fee and
and the Bank shall be kept fully monetary damages awarded by the court or
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366 39 53.7 The total cumulative liability of "The scope of this RFP is limited to supply of ATM As per RFP
either Party arising from or on outsourced model, thus we request the Bank
relating to this Agreement shall to amend this clause as following: 53.7 The total
not exceed the total amount cumulative liability of either Party arising from or
payable to the Vendor by the Bank relating to this Agreement shall not exceed the
for the contract period. Provided total amount payable to the Vendor by the Bank
however, this limitation shall not for the contract period. Provided however, this
apply to any liability or damages limitation shall not apply to any liability or
arising from (a) willful misconduct damages arising from. (a) death or personal injury
of the Vendor; (b) indemnification to the extent same is occasioned by the gross
against third party claims for negligence, fraud or willful misconduct of Service
infringement; (c) breach of Provider while delivering services to the Bank, (b)
confidentiality obligations; (d) loss damage(s) occasioned by Service Provider for
of Banks Cash held in CD, in breach of Confidentiality Obligations or to the
Transit and / or in Vault held by extent same is occasioned by fraud, (c)
the Vendor or any agency engaged indemnification against third party claims for
by the Vendor. infringement; (d) loss of Banks Cash held in CD, in
Transit and / or in Vault held by the Vendor or any
agency engaged by the Vendor as such losses will
be capped to the Transit Loss limit and/ or Vault
loss limit."
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367 39 54.12 Bidder need to comply with other "We request the Bank to share such applicable As per RFP
existing and future policies/SOPs Banks existing policies/SOPs related to logs/ATM
of the Bank related to logs/ ATM operations/governance for FIS to do a gap analysis
operations/Governance etc. In and accordingly discuss and agree with the bank
addition, bidder is required to for compliance. And since it is not possible for the
address the observations of bidder to foresee Banks future policies/SOPs and
various audits/examinations of corresponding impact to the Service and FIS, thus
Regulator as and when advised in we request that bidder should be liable for
the stipulated timeline compliance to Banks existing policies/SOPs related
to logs/ATM operations/Governance post gap
analysis, discussion and agreement with FIS and
compliance to any future changes/new
policies/SOPs related to logs/ATM
operations/Governance shall be done after gap
analysis, discussion and mutula agreement and at
cost mutually agreed between the parties where
there is a cost/monteray impact due to such
changes and this clause should be amended
accordingly."
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368 47 Annexure B. The Bidder must have an average We request the bank to accept Copy of the As per RFP
2. turnover of minimum Rs. 100 audited financial statement for required financial
crore during last 03 (three) years and / or Certificate of the Charted
financial year(s) i.e. FY16-17, FY 17- Accountant with details to be provided in
18 and FY 18-19 Appendix B-1 for financial years 2015-16, 2016-17
and 2017-18 for bidders whose Financial
Statement for FY 2018-19 are under audit.
369 47 Annexure B. Minimum Networth of the Bidder "We request the bank to modify this clause as As per RFP
4. in India should be more than ‚ 100 below: ""Minimum Networth of the Bidder in
crores as on 31st March 19. India should be more than ‚ 100 crores as on 31st
March 19. For bidders whose Financial statement
for FY 2018-19 are still under audit, they should
have Net Worth of more than ‚ 100 crores as on
31st March 18""."
370 47 Annexure B. Minimum Networth of the Bidder Please allow us to provide a CA certificate on net As per RFP
4. in India should be more than ‚ 100 worth as of December 2019. This is more latest
crores as on 31st March 19. and relevant
371 49 Appendix-B- "As at close of business as on: "For Bidders whose Financial Statement for FY As per RFP
1 31.03.15 31.03.16 31.03.17 2018-19 is under audit, we request the bank to
31.03.18 31.03.19" accept as below: As at close of business as on:
31.03.14 31.03.15 31.03.16 31.03.17 31.03.18"
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372 49 5.II "I. Bidder should have experience "Request thee Bank to change this clause as: I. As per RFP
of minimum 3 years in providing Bidder and / or its subsidiary should have
the services under TOM/ Per experience of minimum 3 years in providing the
Transaction cost model to Banks in services under TOM/ Per Transaction cost model
India. II. Bidder should have to Banks in India. II. Bidder and / or its subsidiary
installed and maintained should have installed and maintained minimum
minimum 1,000 ATMs as on 1,000 ATMs as on 31/12/2019 successfully. III.
31/12/2019 successfully. III. Bidder and / or its subsidiary will install ATMs
Bidder will install ATMs from an from an OEM who has minimum installed base of
OEM who has minimum installed 1000 ATMs in Banks in India as on 31/12/2019."
base of 1000 ATMs in Banks in
India as on 31/12/2019."
373 53 1.6.0' OS Hardening (with local firewall) While we agree to do the OS hardening in As per RFP
guidelines issued by the OS compliance with the Bank's policy existing as on
supplier and the Bank's IS Policy date of submission of bid, it is not possible for the
should be strictly followed. bidder to envisage changes that Bank will make to
its IT policy in future and corresponding changes
to be done to the Services, thus we request that
bidder should be liable for compliance of Bank's IT
policy applicable as on date of submission of bid
and shared by the Bank with the Bidder and any
change in Bank's policy or enforcement of any
new policy shall be done at cost mutually agreed
between the parties and this clause should be
amended accordingly.
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374 54 1.1.0 8th Generation Intel® Core„ i5 Request you to amend the clause as "Intel 6th Revised Clause:
Processor or higher with minimum Generation i5 Processor or higher with minimum 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above 3.3 GHz turbo speed with 6 MB cache or above" GHz and 6 MB cache or above. Vendor to provide the supported
OS/Patching related software/hardware upgrades without any cost to
Bank during the contract period.
375 54 2.3.0 Capable of supporting any Bank to clarify whether security application As per RFP
Endpoint Protection/Whitelisting soultion monitoring would part of bidder or bank.
solution procured by Bank with a
view to prevent malware including
viruses, worms and Trojans should
enter and affect the system
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378 56 4.9.0' Capable of dispensing all While we agree that the ATMs will hold and As per RFP
denominations Rs.50, Rs.100, Rs. dispense all currency note existing as on date of
200/-,Rs. 500/-, Rs.2000, as well as submission of bid, it is not possible for the bidder
new denominations, if any, issued to envisage currency note to be issued by RBI in
subsequently without any extra future and corresponding changes to be done to
cost to the Bank. All cassettes the Services, thus we request that bidder should
should be adjustable to hold and be liable for ensuring that ATM holds and dispense
dispense the currency notes if currency notes applicable as on date of
dimensions of currency notes are submission of bid and holding and dispensation of
changed without any additional any currency note introduced in future shall be
component requirement. done at cost mutually agreed between the parties
and this clause should be amended accordingly.
379 56 3.6.0 UL 291 Level 1/CEN 1 Certified UL is very dated safe specification. We As per RFP
Secure Chest or higher recommend bank to make the safe security as
CEN1 or higher
challenges. Request you to amend the clause as "
2 x Double Pick Module, and 4 lockable cassettes"
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No No.
381 56 4.6.0 Reject BIN or Divert cassette bin We recommend to use Standard lockable divert Please be guided by implementing the instructions issued by RBI vide
with lock and key with capacity to bin which can be locked through a serial tags their letter No. RBI/2017-18/DCM (Plg.) No. 3641/10.25.007/ 2017-18
hold at least 500 notes. which can be tamper evident. Adding lock to dated April 12, 2018 on Cassette Swap in ATMs.
divert bin does not provide the security expected
and adds many operational challenges. Request
you to amend the clause as "Lockable Reject or
Divert bin with capacity to hold at least 500
notes."
382 57 4.15.0 The machine should have This clause is not applicable for Cash Dispenser. Clause deleted.
capability to recognize the year of Request bank to review and delete the clause
or up to a certain year may be
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the Bank
387 62 Integrate d Solution should be able to store Request the Bank to amend the clause as 'Solution As per RFP
CD the images in a digital format for should be able to store the images in a digital
Surveillan minimum 6 months at an average format for minimum 3 months at an average of
ce Solution of 400 transactions per day 400 transactions per day'
7.2.0
388 62 Integrate d Vendor to increase storage Request the Bank to share the current As per RFP
CD capacity for machines having configuration of Hard Disk.
Surveillan more than average 400 hits per
ce Solution day accordingly
7.2.0
headphone jack, to the monitoring remove / amend this clause accordingly
system
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Conditioner)
391 63 Integrate d Solution should be able to Request the Bank to share more details on Bank's The same wiil be shared with the selected Vendor(s).
CD integrated with any MultiVendor multivendor solution
Surveillan ATM Software available with Bank
ce Solution to facilitate the pulling of images
7.12 centrally.
392 64 7.13.0 The Solution should be capable of Request the Bank to remove the clause. Clause revised:
notifying the Switch in case the The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked camera is covered/ blocked by any means so that the Cash Dispenser
by any means so that the Cash does not dispense cash. (Mandatory=N)
393 64 7.10.0 CD must be capable of performing Request Cash Dispenser is a lobby ATM and typical Revised Clause:
under extreme conditions. operating environment is 10 to 40C and 20 to Cash Dispenser must be capable of performing under extreme
Temperature : Minus(-) 5 degree 80RH. Also Bank is asking for Air Conditioners part conditions. Temperature : Minus(-) 0 degree Celsius to plus 50 degree
Celsius to +50 degree Celsius of the scope of this tender. Request Bank to Celsius (Without Air Conditioner) Humidity : 5 to 95 % RH (Without Air
(Without Air Conditioner) amend this clause accordingly Conditioner)
Conditioner)
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395 65 Receipt Machine should print customer "As per bidder's understanding this customization As per RFP
Printer slip in HINDI and English and is required from the switch end. Request the Bank
10.2.0 regional languages. to remove the clause."
396 65 10.3.0 Electronic journal to be written on Please Clarify As per RFP

CD hard disk and replicated on the
second hard disk which records
images. The solution should
include a EJ viewer
from the Bidder.
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No No.
399 66 10.6 The Cash Dispenser should be Request the Bank to provide more clarity on said As per RFP
capable of supporting a third party point.
software agent such as
SDMS(Scientific Data Management
System)/ Infobase / Radia, etc. The
vendor also agrees to install any
software selected by the Bank at
no cost to the Bank.
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custodian.
mutual agreement"
Page 155 of 348


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additional cost.
406 70 19.3.0 Should provide test notes & test This is not applicable for ATM/CD, please delete Clause deleted.
firmware for recycler testing, at this line.
407 70 19.3.0 Should provide test notes & test This clause is not applicable for Cash Dispenser. Clause deleted.
firmware for recycler testing, at Request bank to review and delete the clause
at Card Reader, Cash slot because it is techinical problem, EPP has EMV L1
Example:"
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No No.
410 72 21.1.3 Keypad: Whenever the machine Please delete this line As per RFP
411 72 21.1.4 FDK Keys: Whenever the machine Please delete this line Revised Clause:
(Mandatory=N)
412 72 21.1.0 Co-ordinated LED Lights Indicators Request bank to relook into this clause as per Revised Clause:
at Card Reader, Cash slot industry practice Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
413 72 22.0. There should be 8 FDK keys with In this RFP, Bank is largely calling for Touchscreen Revised Clause:
Braille Impressions (4 on either as a input device. With advanced technology, There should be 8 FDK keys with Braille Impressions (4 on either side of
side of the Screen) for selecting touch screen have become the mode of the Screen) for selecting the various options being displayed on the
the various options being interaction and is highly reliable. Adding FDK Screen. (Mandatory=N)
displayed on the Screen. becomes a problem in the usage and its
performance. Also all visually challenged
transactions are supported through EPP without
any key to be pressed on touch or FDK. Request
Bank to remove this clause or make this as an
optional feature
414 73 AA.1.6 The bidder also agrees to install Request the Bank to provide more details on the As per RFP
any software selected by the Bank software to be selected by the Bank.
at no cost to the Bank.
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with search"
417 75 C.1.5 Support Bunched Note Request the Bank to clarify if Cash Recycler is also Clause deleted.
Acceptance in the scope of RFP.
support in English, Hindi and condider: "Provide Text-to-Speech(TTS) support in
421 80 ATM- Screens Request the Bank to provide screens to be pushed As per RFP
APPLLANG to ATMs.
G.1.2
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422 80 G.1.3 Campaingns Please share more specification about this type of As per RFP
understand what bank is expecting.
423 82 4C "CASH-MGMT AD1.1.0 Tracking Request the Bank to provide more clarity on said As per RFP
delivery of cash" point.
424 82 4C "CASH-MGMT AD1.2.0 Tracking Request the Bank to provide more clarity on said As per RFP
delivery of cash. Ability of MS tool point.
to integrate with a generic
tracking tool"
425 83 4C "CASH-MGMT AD1.4.3 - Cost Request the Bank to provide more clarity on said As per RFP
optimization" point.
426 83 4C "CASH-MGMT AD2.1.0 ESR - Request the Bank to provide more clarity on said As per RFP
Secure electronic interface point.
between Management Centre,
Bank and cash replenishment
agencies"
Standardized replenishment data point.
& mechanism to ensure
consistent/timely movement of
data"
Consolidate Settlement and point.
Reconciliation reports across
multiple service providers"
Identify discrepancies, missed point.
settlements and other
performance issues"
Consolidate vault reconciliation point.
reports, settlement reports and
bulk cash acknowledgements"
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431 84 NA "OTC-MGMT AE1.3.0 Capability to Request the Bank to provide more clarity on said As per RFP
take over One Time Combination point.
(OTC) password generating
process for CIT agency and to take
physical control of the
ATM/CD/CDM/ Recyclers, when
required."
432 87 HELPDESK Receive telephone call from "Bidder will not be responsible for direct As per RFP
AI.4.0 external customer, identify the interaction of the customers. The queries/issues
caller, log and create the incident should be raised and routed via dedicated helpline
ticket and assign the incident or email id for the Bank. Request the Bank to
priority amend the clause."
native application.
(Mandatory = Y)
434 89 AJ.4.0 Supply and replenish journal Please delete this line because noribbons is using Revised Clause:
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436 91 NA "CASH-REPL AK.5.0 There should Clarification on number of trips per ATMs per As per RFP
be no cap to the number of cash Month is requried. Clarification required to
runs performed per day / month" maintain network cash
437 91 Appendix-C Note: Technical evaluation Metric Request the bank to clarify which Technical To provide the details of validation criteria under this.
should also be attached here. Evaluation Matric is being referred here?
438 93 Appendix-E SCOPE OF WORK FOR CD We understand that all the content in Appendix E As per RFP
OUTSOURCING SERVICES including tables, forms and annexures are for
information purpose only and will have to be
followed by the successful bidder. Please confirm.
439 93 Annexure E CDs deployed should comply with While we agree to comply with all guidelines As per RFP
(e) RBI, IBA, EMV, NPCI/NFS issued by RBI, IBA, EMV, NPCI/NFS etc. existing as
guidelines. If any new guidelines on date of submission of bid, it is not possible for
are issued by these organizations, the bidder to envisage guidelines to be issued by
the bidder/vendor shall arrange RBI, IBA, EMV, NPCI/NFS etc. in future and
for its compliance / upgradation corresponding changes to be done to the Services,
and bear the cost for the same. thus we request that bidder should be liable for
compliance of all laws applicable as on date of
submission of bid and compliance to any change
in law of enactment of new law shall be done at
cost mutually agreed between the parties and this
clause should be amended accordingly.
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440 94 5 5. For cassette swaps in ATMS RBI Clarification required on cash replenishment As per RFP
Circular RBI/2017-18/ DCM (Plg.) method - Add Cash or CC Swap
No.3641/10.25.007/201/2017-18
dated 12th April 2018
441 94 7 7. Circular no. RBI/2018-19/183 While MSPs will support, request the Bank to As per RFP
DCM (Plg) No.2746/10.25.07/2018- support reconciliaiton within timelines as
19 May 14, 2019 on Outsourcing specified in referred circular. Bank to issue NDC on
of Cash Management “ a month on month basis
Reconciliation of Transactions.
442 94 Annexure E It is the responsibility of the While we agree to comply with all guidelines As per RFP
vendor to issued by statutory, RBI, IBA and
change/upgrade/customize the VISA/MasterCard/NPCI etc. existing as on date of
infrastructure at all levels (like submission of bid, it is not possible for the bidder
software, hardware supplied to to envisage guidelines to be issued by statutory,
Bank, Infrastructure at RBI, IBA and VISA/MasterCard/NPCI etc. in future
Management Centre, CDM site and corresponding changes to be done to the
etc.) for ensuring the compliance Services, thus we request that bidder should be
to statutory, RBI, IBA and liable for compliance of all laws applicable as on
VISA/MasterCard/NPCI etc. date of submission of bid and compliance to any
requirements at no additional cost change in law of enactment of new law shall be
to the Bank. Bank reserves the done at cost mutually agreed between the parties
right to close the machine at its and this clause should be amended accordingly.
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No No.
443 95 12 12. Vendor should comply all the Specific directive and clarification required from As per RFP
formats of reports, reconciliation Bank. Only mutullay agreed processes will be
certificate, Electronic Journal, followed
Receipts etc. as required by Bank,
RBI, Govt etc.
444 95 Annexure E Manage/ perform the RD services While we agree to comply with all guidelines As per RFP
(1) (11) (Device Registration, Key- issued by UIDAI/ RBI/ IBA existing as on date of
Exchange/ Rotation Activity, etc.) submission of bid, it is not possible for the bidder
as per the guidelines or directives to envisage guidelines to be issued by UIDAI/ RBI/
received from UIDAI titled IBA in future and corresponding changes to be
"AADHAAR REGISTERED DEVICES done to the Services, thus we request that bidder
TECHNICAL SPECIFICATION - should be liable for compliance of all laws
VERSION 2.0 (REVISION 1)" dated applicable as on date of submission of bid and
February 2017 or any compliance to any change in law of enactment of
amendments/ updates thereto, new law shall be done at cost mutually agreed
instructions/ guidelines of UIDAI/ between the parties and this clause should be
RBI/ IBA regarding biometric amended accordingly.
authentication, in relation to the
Fingerprint Biometric devices
supplied with the ATMs/ CDs for
the length of the contract, at no
additional cost to the Bank etc.)
for the RD services (incl. Key -
Exchange/ Rotation) is to be
provided and maintained by the
Endpoint Provider/ OEM, an no
infrastructure (HW, SW, HSM, etc.)
for the RD services (incl. Key-
OEM, at no additional cost to the
Bank.
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445 96 VIII. "A backup link of equal bandwidth Required Backhaul bandwidth required from Bank 10000 ATMs * 64 Kbps / 3 = 213 Mbps minimum bandwidth upgradable
to the Primary Backhaul links from for both primary & Secondary. to 640 Mbps of each link depending on 50% maximum peak utilisation.
a different service provider with
end-to-end IP Sec/3DES or any
higher version should also be
provided by the Service Provider
with high availability configuration
like dual hand-off / dual last mile.
"
446 97 Annexure E The Vendor should carry out While we agree to comply with Bank's existing As per RFP
(2) (XIX) necessary configuration changes design as on date of submission of bid, it is not
in their network, if in future the possible for the bidder to envisage changes that
Bank decides to carry out design Bank will do to its design in future and
modification and/or application corresponding changes to be done to the Services,
modification to the Banks ATM thus we request that bidder should be liable for
network, including modification compliance of all bank's design applicable as on
for the security policy date of submission of bid and compliance to any
implementation. The cost of such change in design shall be done at cost mutually
configuration modifications agreed between the parties and this clause should
should be entirely borne by the be amended accordingly.
Vendor
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447 99 Annexure E To provide support for Regulatory While we agree to comply with all laws existing as As per RFP
(3.1.11) compliance on date of submission of bid, it is not possible for
the bidder to envisage regulatory requirements
which may be applicable in future and
corresponding changes to be done to the Services,
thus we request that bidder should be liable for
in law of enactment of new law shall be done at
cost mutually agreed between the parties and this
clause should be amended accordingly.
448 100 d ATM-wise EJs should be stored in Request the Bank to amend the clause as 'ATM- As per RFP
the EJ server of the Vendor at a wise EJs should be stored in the EJ server of the
centralized location for minimum Vendor at a centralized location for minimum
period of 6 months period of 3 months'
449 106 xv Twice a day video housekeeping to Bidder will provide the images and reports of As per RFP
know the clean/unclean status of Housekeeping. Videos will consume higher
the site and to provide the related bandwidth, request the Bank to amend the clause
reports to the Circles. accordingly.
450 106 15.n) Hood Door open sensor The are no prevision on NDC+ protocoll to As per RFP
monitor the the Hood, only the lock and the safe
door. Please delete this line.
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451 107 15. XXV. During the currency of the While we agree to comply with all laws existing as As per RFP
contract, the system should be on date of submission of bid, it is not possible for
upgraded at no extra cost to the the bidder to foresee future regulatory
bank. Any technological requirements and corresponding impact/changes
upgradation in CCTV, more to be done to the services including any futuyre
specifically due to regulator prescribed technologoical upgradation
regulatory/administrative in CCTV and future regulations / guidelines as
requirement, no extra cost to be prescribed by Private Security Agencies
charged to the bank. (Regulation) Act, 2005, the Government of India
and the State Governments from time to time,
in law or enactment of new law shall be done at
extra cost, if having a direct or indirect cost
implication, mutually agreed between the parties
preferably by Change Request and this clause
should be amended accordingly.
452 108 3) 3) Chest Door/ Back Door/ Cheque Clarification required on scope and process, to As per RFP
Drop Box (CDB) Open Report with provide acceptance
all details that include Date and
Time
453 110 8) 8) Penalty Calculation Sheet ( For Request the Bank to provide more clarity on said As per RFP
instances not excluded) point.
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454 113 NA Caretaker services Request the bank to remove the requirement of Revised Clause
Caretaker Services as E-surveillance will be
provded by the bidder. Caretaker Services
a) Caretakeer Services are not required under the scope of this RFP,
however, Selected Vendors are required to provide caretaker services at
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455 113 Section 5 Caretaker to be provided by the Please give us estimate of the sites which will Revised Clause
vendor wherever Bank or Law need caretaker services
at no extra cost to the Bank.
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No No.
456 113 Annexure E "a) Caretaker to be provided by While we agree to comply with all laws existing as Revised Clause
(5) the vendor wherever Bank or Law on date of submission of bid, it is not possible for
enforcement agencies asks for it the bidder to envisage regulatory requirements Caretaker Services
at no extra cost to the Bank. b) which may be applicable in future and
The vendor must ensure that all corresponding changes to be done to the Services, a) Caretakeer Services are not required under the scope of this RFP,
applicable laws framed by the thus we request that bidder should be liable for however, Selected Vendors are required to provide caretaker services at
Central Government, State compliance of all laws applicable as on date of no extra cost to the Bank in the emergency requirement or wherever
Government and Local Bodies, submission of bid and compliance to any change the same is needed by the Law Enforcement agencies.
including payment of applicable in law of enactment of new law shall be done at b) The vendor must ensure that all applicable laws framed by the
minimum wages and all laws cost mutually agreed between the parties and this Central Government, State Government and Local Bodies, including
pertaining to contract employees/ clause should be amended accordingly. payment of applicable minimum wages and all laws pertaining to
Bank in this regard." details of all contractors parties to be enclosed.
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457 113 5 Site Caretaker services "Request the bank to clarify the number of sites Revised Clause
Maintenanc where Caretaker Services will be required. Also
e and please define the shifts per day." Caretaker Services
Cleaning
services a) Caretakeer Services are not required under the scope of this RFP,
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458 114 Annexure E "The amount of an ATM Loss does We request the Bank to amend this clause and As per RFP
(5.1.1) not include the face value of exclude loss of any nature to the extent such loss
(1.1.1) stolen, lost or destroyed is caused due to any reason not attributable to the
negotiable instruments or other Vendor.
items of value, or any loss of any
nature to the extent such loss
results from : 1) ATM equipment
malfunction in respect of non-
ATM Provider machines; 2)
mistakes in ATM loading including,
without limitation, Currency
dispensed due to mis-loaded
denominations, mis-configured
cassettes, or mis-loaded cassettes;
3) discrepancies between network
reports and ATM bill counter
totals (in the event of such
discrepancies, bill counter totals
shall be deemed conclusive); (d)
Banks mistakes in verification; 4)
burglary; or 5) damage from
breakage and 6) vandalism."
459 118 5.2.8 "5.2.8. Service levels : 5.2.8.1. 24 In view of RBI / MHA restrctions, in view of As per RFP
7 365 days monitoring and geographical / regional restictions / security
resolution." related challenges, support cannot be 247365.
Feasibility of CRAs/CMAs to be considered.
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460 119 5.1.10.6 "5.2.10.6. All machines/endpoints In view of RBI / MHA restrctions, in view of As per RFP
of the Bank will be categorized in 2 geographical / regional restictions / security
types and maintain the availability related challenges, support cannot be 247365.
mentioned there against : Feasibility of CRAs/CMAs to be considered. This
Category Minimum targeted will affect availability
endpoints 95%"
461 119 5.2.10.7. 5.2.10.7. There shall be no Vendor uncontrollable factors/ reasons to be As per RFP
exclusion to availability, except considered under exclusion
force majeure case like flood,
earthquake, natural calamities and
vandalism cases.
462 119 5.2.10.3 Online Monitoring Tool - web Request the Bank to share more details on Bank's The same wiil be shared with the selected Vendor(s).
login access will be extended to Online Monitoring solution
the successful bidders to check the
endpoint status online
463 121 5.2.11.22. 5.2.11.22. Providing on the call Request the Bank to provide more clarity on said The same wiil be shared with the selected Vendor(s).
support to provide the One-Time- point.
Password to service provider at
the endpoint site using the
Centralized Access Management
Solution after ensuring the
legitimacy of the service provider
from the Inventory.
464 124 5.4.1c Supply and Replenishment of Request the bank to remove the JPs as EJ will be Clause deleted.
consumables such as JP Paper, provided by the Bidder.
Receipt paper, etc. without any
quantitative limit.
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465 125 5.4.2 5.4.2 Vendor should provide FLM In view of RBI / MHA restrctions, in view of As per RFP
services on 24 X 7 X 365 basis. geographical / regional restictions / security
related challenges, support cannot be 247365.
Feasibility of CRAs/CMAs to be considered. This
will affect availability
466 125 5.5 The Vendor / CRA shall be While vendor shall support ATM Cash Recon, Bank As per RFP
responsible for reconciliation of to follow timelines for reconciliation and intimate
cash and resolution of all the vendor within specified timelines, in case of
complaints related to ADMIN any issues/discrepancies in the reports submitted
transactions at the ENDPOINT and by the vendor. Bank to provide NDC at least on a
Vault end. In this regard, vendor month on month basis, confirming end-to-end
shall adhere instructions issued by reconciliation
the Bank from time to time in the
interest of the Bank, latest
instructions issued by RBI vide its
letter No. RBI/2018-19/183
DCM(Plg) No. 2746/10.25.07/2018-
19 dated May 14, 2019.
467 127 5.5.5 5.5.5.1. Bank and Vendor have Does the RFP include only CDs or Cash Recylcers Requirement under the captioned RFP is for installation of ATMs under
agreed that Vendor shall provide as well, as the clause refers to cash evacuation TOM model. Cash evacuation facility may be required under certain
Cash Replenishment hereunder services circumstances.
through one or more Secured Cash
Van car carrier or cash in transit•
subcontractors (the CIT• ). The
Vendor shall provide Cash
replenishment/ Cash evacuation
services as and when required by
the Bank.
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468 127 5.5.5 5.5.5.2. Vendor shall manage and Clarification on number of trips per ATMs per As per RFP
report all cash placements, store Month is requried. Clarification required to
spare currency for Scheduled and maintain network cash
Unscheduled Replenishments, in
the manner, frequency and
amounts mutually agreed with
Bank.
469 129 5.5.5.5.3.5. 5.5.5.5.3.5. The Vendor shall Subject to availability of cash, dneomination, as As per RFP
ensure that no cash out in ATM per indent of the vendor
due to delay in the replenishment
on their part.
470 130 iii iii. In no case, idle cash should be Clarification required on permissible cash holding The same wiil be shared with the selected Vendor(s).
present in ATMs. There should not within the ATMs [e.g. 2 days network cash etc]
be over-indenting of cash.
471 131 NA Forged/soiled notes may be Bank to provide machine processed ATM fit As per RFP
returned to the Bank immediately quality cash for replenishment of ATMs. During
thereafter. the process of counting, forged currency cannot
be identified
472 131 5.5.5.5.8.2. 5.5.5.5.8.2. Bank shall levy penalty Penalty is too high. Response time depends upon As per RFP
of Rs.1000 per incident, if Reject the regional intelligence and feasibility of the
Bin full is not cleared within 4 CRAs. This may impact availability
hours
473 132 5.5.5.5.8.3. 5.5.5.5.8.3. FLM calls related to Response time depends upon the regional As per RFP
bottom hatch of the ATM that intelligence and feasibility of the CRAs. This may
requires opening of ATM safe / impact availability
vault shall be attended by Vendor
appointed CIT. Response time for
attending FLM calls shall be 2/4
hours for VIP/Non VIP ATMs
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474 132 5.5.5.7 5.5.5.7. Any shortage of cash Vendor acceptable deductions to be settled As per RFP
because of CRA activities through Credit Notes, on a month on month basis.
whatsoever and for whatever Bank to perform end-to-end reconciliaiton and
reason shall be made good to the provide NDC at least on a month on month basis
Bank within 7 days without
waiting for admissibility or
settlement of the insurance claim.
Any amount of such insurance
claims received by the Bank shall
be remitted to CRA by the Bank
after adjustment of outstanding
dues if any. The CRA shall ensure
correctness and genuineness of
the cash and shall take only ATM
fit currency notes for
replenishment to its possession.
Counting facility for currency
notes shall be provided by the
Bank. Once the note packets are
taken out of Banks premises the
Vendor would be responsible for
shortage and fake currency if any,
noticed subsequently.
475 133 5.5.5.12. 5.5.5.12. If the Bank provides a Request the Bank to provide more clarity on said The same wiil be shared with the selected Vendor(s).
generic tool for monitoring of point.
movement of cash the Vendor
shall integrate it with their system
Bank.
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476 133 5.5.5.16 5.5.5.16 - The Vendor shall have Request the Bank to provide more clarity on said The same wiil be shared with the selected Vendor(s).
the capability of takeover of point.
password generation process from
CRA within shortest time in case of
any exigency.
477 134 NA It is the sole responsibility of the "cash in CD - to be under FIS insurance. Vendor As per RFP
Vendor to obtain adequate acceptable deductions to be settled through
insurance cover for the CDs, UPS, Credit Notes, on a month on month basis. Bank to
and other infrastructure owned perform end-to-end reconciliaiton and provide
and deployed by the Vendor and NDC at least on a month on month basis"
also Cash in transit, Cash in the
CDs and Cash held in Vault of Cash
Management Agency. The Vendor
is responsible to reimburse the
Bank the loss of Cash in transit,
cash held in Vault of CMA without
waiting for settlement of
Insurance claim within 15 (fifteen)
loss.
478 134 NA Fidelity insurance cover for 20% clarification required, as per industry practice, As per RFP
higher limit than maximum cash insurance is at actual
withdrawn from currency chest on
a particular day shall be obtained
by CRA.
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479 136 Annexure E "Any cash loss to the Bank due to In the event, Bank fails to initiate the vendor with As per RFP
(5.5.8.9) (b) cash shortage in ATMs shall be supporting documents / proof within 6 working
intimated to the Vendor, with days from the date of submission of reports by the
supporting documents/proofs vendor, such failure shall be considered as waiver
within 6 working days from the on the part of Bank from making claims relating to
date of submission of reports by cash loss against the Service Provider and we
the Vendor. The Vendor shall request the Bank to amend this clause
respond to such communication accordingly.
Banks calculation of the claimed
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480 137 5.5.10.3. 5.5.10.3. Due diligence shall be Bank to provide machine processed ATM fit As per RFP
done by Vendor's CIT to identify quality cash for replenishment of ATMs. During
forged notes. The forged notes the process of counting, forged currency cannot
found during sorting by the CIT, be identified
the same shall be returned to
Bank and the Bank shall accept the
same. Notes once accepted by
either party shall be its sole
responsibility.
481 138 5.5.12.1. 5.5.12.1. In case of any ATM loss Vendor acceptable deductions to be settled As per RFP
(es), discrepancy/ difference in the through Credit Notes, on a month on month basis.
report generated on the ATM and Bank to perform end-to-end reconciliaiton and
the physical/actual cash, if after provide NDC at least on a month on month basis
Vendor investigation, it is proved
that the shortage/difference of
cash, if any, between the report
generated and the physical cash, is
on account of the lapses on the
part of the CIT, Vendor shall make
the payment within 7 (seven) days
from the day it is proved.
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482 138 5.5.12.2. 5.5.12.2. Vault Loss (es) and Vendor acceptable deductions to be settled As per RFP
Transit Loss (es), if any, shall be by through Credit Notes, on a month on month basis.
made good by Vendor to BANK Bank to perform end-to-end reconciliaiton and
within 15 (Fifteen) days of provide NDC at least on a month on month basis
occurrence of such loss without
waiting for admissibility or
settlement of the insurance claim.
If the Vendor fails to make such
payment with the said period of
15 days, then Bank reserves the
right to recover the same by
invoking the Bank guarantee
submitted pursuant to clause 5.5.7
above.
483 139 5.5.15. "5.5.15. Contingency Service impact / interruptions could be due to As per RFP
Arrangements: The Vendor must uncontrollable reasons / unresonable demands
have in place an appropriate and and thus Bnak must consider such downtime
viable Contingency Plan to arrange under exclusion to be exempted from deduction
for alternate service providers in of penalties
case the subcontractor managing
the Cash Replenishment Services
for them is, for any unforeseen
reason, unable to extend the
services temporarily or
otherwise."
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484 144 "THE FIRST With regard to security, additional While we agree to comply with all laws existing as As per RFP
SCHEDULE regulations / guidelines as on date of submission of bid, it is not possible for
(1) DESIGN prescribed by Private Security the bidder to foresee future regulatory
AND Agencies (Regulation) Act, 2005, requirements and corresponding impact/changes
SPECIFICATI the Government of India and the to be done to the services including any futuyre
ON FOR State Governments from time to regulator prescribed technologoical upgradation
SECURED time must be adhered to. in CCTV and future regulations / guidelines as
CASH VANS prescribed by Private Security Agencies
(7)" (Regulation) Act, 2005, the Government of India
and the State Governments from time to time,
in law or enactment of new law shall be done at
extra cost, if having a direct or indirect cost
implication, mutually agreed between the parties
preferably by Change Request and this clause
should be amended accordingly.
485 162 7 "7 Security The vendor will be Request the Bank to provide more clarity on said The same wiil be shared with the selected Vendor(s).
primarily responsible of security of point.
CDs and should use the latest tools
and gadgets to curb potential
frauds."
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486 164 11 "11. Report on cash efficiency FoS / CER not specified in the RFP. Clarification As per RFP
ratio (CER) Circle-wise weekly required. CER to be calculated considering the
report on the FoS along with daily entire network/circle over a period of month. Due
closing" to operational requriements & challenges, strict
maintenance of daily CER will lead to risks of
downtime
487 165 19 "19. Daily CER report (Circle wise) FoS / CER not specified in the RFP. Clarification As per RFP
Machine-ID wise FoS Report with required. CER to be calculated considering the
details of cash dispensed, opening entire network/circle over a period of month. Due
balance and cash replenished" to operational requriements & challenges, strict
maintenance of daily CER will lead to risks of
downtime
488 166 Appendix-F TCO is the Total Cost of Ownership Suggest to include CPI in the per transaction rate As per RFP
of the project for the entire of since the contract term is very long (7 years)
contract i.e. 7 years.
489 166 Appendix-F 200 Txn per day per ATM Can you please confirm if there is any minimum As per RFP
irrespective of type of site. 150 gurantee on the number of transations per day?
Txns. are financial and 50 are Non
Financial
490 168 Appendix-G "CERTIFICATE OF LOCAL CONTENT Request the bank to clarify 'Local Content' term Please refer clause 19 at page no. 19 of the RFP.
This is to certify that proposed and the purpose of this certificate
______________ is having the
local content of ___________ % as
defined in the above mentioned
RFP and amendment thereto."
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491 174 1.6 In case of non installation of CD at The Penalties are on higher side. Request the Bank As per RFP
the site desired by the Bank a to reduce the penalties.
penalty of Rs. 5000 per day will be
492 175 1.7.5.2 Penalty for not maintaining target The Penalties are on higher side. Request the Bank As per RFP
availability to reduce the penalties.
493 177 1.8 Housekeeping The Penalties are on higher side. Request the Bank As per RFP
to reduce the penalties.
494 177 1.9 Consumables The Penalties are on higher side. Request the Bank As per RFP
495 177 1.11 Cash Out The Penalties are on higher side. Request the Bank As per RFP
496 178 NA If FoS is more than 2 or 2.5 as FoS / CER not specified in the RFP. Clarification As per RFP
mentioned above, then interest @ required. CER to be calculated considering the
18.60% will be levied on the entire network/circle over a period of month. Due
excess cash found above the to operational requriements & challenges, strict
prescribed norm. maintenance of daily CER will lead to risks of
downtime
497 179 1 Equipment Uptime The Penalties are on higher side. Request the Bank As per RFP
498 180 5 Non-Supply of Video Footage The Penalties are on higher side. Request the Bank As per RFP
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499 194 5.2.8 Service Provider warrants that it We request the Bank to incorporate the process As per RFP
shall be solely liable and of indemnity by adding following clause: Service
responsible for compliance of Provider's obligation under this clause is subject to
applicable Labour Laws in respect (a) Bank providing prompt notice of the claim; (b)
of its employee, agents, sole control to the Service Provider to defend or
representatives and sub- settle the claim; (c) provide all information,
contractors (if allowed) and in assistance or support required for defence or
particular laws relating to terminal settlement of claim; (d) take all steps to mitigate
benefits such as pension, gratuity, the claim.
provided fund, bonus or other
benefits to which they may be
entitled and the laws relating to
contract labour, minimum wages,
etc., and the Bank shall have no
liability in this regard.
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500 195 6.1 Service Provider agrees and We request the Bank to incorporate the process As per RFP
hereby keeps the Bank of indemnity by adding following clause: Service
indemnified against all claims, Provider's obligation under this clause is subject to
actions, loss, damages,, costs, (a) Bank providing prompt notice of the claim; (b)
expenses, charges, including legal sole control to the Service Provider to defend or
expenses (Attorney, Advocates settle the claim; (c) provide all information,
fees included) which the Bank may assistance or support required for defence or
suffer or incur on account of (i) settlement of claim; (d) take all steps to mitigate
Services Providers breach of its the claim. Further Bank will have recourse under
warranties, covenants, law against the Bidder for any incidence of breach
responsibilities or obligations; or of warranties, covenants, responsibilities or
(ii) breach of confidentiality obligations, we request the Bank to amend this
obligations mentioned in this clause with following wordings: Service Provider
Agreement; or (iii) any willful agrees to defend the Bank against all third party
misconduct and gross negligent claims made against the Bank to the extent such
acts on the part of employees, claim is caused due to (i) Services Providers
agents, representatives or sub- breach of confidentiality obligations mentioned in
contractors (if allowed) of Service this Agreement; or (ii) any death or personal injury
Provider. Service Provider agrees of any person to the extent same is caused due to
to make good the loss suffered by willful misconduct or gross negligent acts on the
the Bank. part of employees, agents, representatives or sub-
contractors (if allowed) of Service Provider.
Service Provider shall pay all litigation costs,
reasonable attorney fee and monetary damages
awarded by the court or amount of settlement
agreed between the Service Provider and the
claiming party, subject to (a) Bank providing
prompt notice of the claim; (b) sole control to the
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501 198 13.3 Subject to clause 13.4 and 13.5 of As the ATMs will be supplied by the Service As per RFP
this Agreement, Service Provider Provider to the Bank on outsourced model, we
shall, at its own expenses without request the Bank to amend this clause with
any limitation, indemnify and keep following wordings: Subject to clause 13.4 and
fully and effectively indemnified 13.5 of this Agreement, Service Provider shall, at
the Bank against all costs, claims, its own expenses defend the Bank against any
damages, demands, expenses and third party IP Claim and pay all litigation costs,
liabilities whatsoever nature reasonable attorney fee and monetary damages
arising out of or in connection awarded by the court or amount of settlement
with all claims of infringement of agreed between the Service Provider and the
Intellectual Property Right, claiming party. IP Claim in this clause shall mean
including patent, trademark, any claim made by third party against the Bank, to
copyright, trade secret or the extents such claim is relating infringement of
industrial design rights of any third copyright of patent of third party and such
party arising from the Services or infringement is caused due to Bank's use of
use of the technology / software / Services as per the terms of this RFP/Contract.
products or any part thereof in
India or abroad.
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502 198 13.4 The Bank will give (a) notice to As Service Provider is undertaking to pay all As per RFP
Service Provider of any such claim damages awarded by the court or settlement if
without delay/provide reasonable any agreed between the Service Provider and the
assistance to Service Provider in claiming party, thus we request the Bank to delete
disposing of the claim; (b) sole subclause (c) (i) of this clause and revise the clause
authority to defend and settle with following wordings: The Bank will give (a)
such claim and; (c) will at no time notice to Service Provider of any such claim
admit to any liability for or express without delay/provide reasonable assistance to
any intent to settle the claim Service Provider in disposing of the claim; (b) sole
provided that (i) Service Provider authority to defend and settle such claim and; (c)
shall not partially settle any such will at no time admit to any liability for or express
claim without the written consent any intent to settle the claim provided that (i)
of the Bank, unless such Service Provider shall promptly provide the Bank
settlement releases the Bank fully with copies of all pleadings or similar documents
from such claim, (ii) Service relating to any such claim, (ii) Service Provider
Provider shall promptly provide shall consult with the Bank with respect to the
the Bank with copies of all defense and settlement of any such claim, and (iii)
pleadings or similar documents in any litigation to which the Bank is also a party,
relating to any such claim, (iii) the Bank shall be entitled to be separately
Service Provider shall consult with represented at its own expenses by counsel of its
the Bank with respect to the own selection.
defense and settlement of any
such claim, and (iv) in any
litigation to which the Bank is also
a party, the Bank shall be entitled
to be separately represented at its
own expenses by counsel of its
own selection.
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503 198 13.5 Service Provider shall have no In the event IP Infringement caused due to As per RFP
obligations with respect to any Technical design or instructions proposed by the
infringement claims to the extent Bank, Service Provider should not be held liable to
that the infringement claim arises indemnify the Bank as Service Provider cannot be
or results from: (i) Service aware of the source and novelty of such technical
Providers compliance with the design or instruction. Further any IP Infringement
Banks specific technical designs or caused due to unauthorized modification or
instructions (except where Service alteration of the deliverable done by any entity
Provider knew or should have other than the Service Provider, should not be
known that such compliance was Service Provider's liability, thus we request the
likely to result in an Infringement Bank to amend this clause as following: Service
Claim and Service Provider did not Provider shall have no obligations with respect to
inform the Bank of the same); or any infringement claims to the extent that the
(ii) any unauthorized modification infringement claim arises or results from: (i)
or alteration of the deliverable (if Service Providers compliance with the Banks
any) by the Bank. specific technical designs or instructions; or (ii)
any unauthorized modification or alteration of the
deliverable (if any) by anyone other than the
Service Provider.
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504 199 14.1 It is agreed by and between the We request the Bank to revise the timelines of As per RFP
parties that Service Provider shall notice for conducting audit be revised from 1
be subject to annual audit by (one) day to at least 7 (seven) days and this clause
internal/external Auditors to be amended accordingly.
appointed by the Bank/ inspecting
official from the Reserve Bank of
India or any regulatory authority,
covering the risk parameters
finalized by the Bank/ such
auditors in the areas of products
(IT hardware/ software) and
services etc. provided to the Bank
and Service Provider shall submit
such certification by such Auditors
to the Bank. Service Provider and
or his / their outsourced agents /
sub “ contractors (if allowed by
the Bank) shall facilitate the same.
The Bank can make its expert
assessment on the efficiency and
effectiveness of the security,
control, risk management,
governance system and process
created by Service Provider.
Service Provider shall, whenever
required by such Auditors, furnish
all relevant information,
records/data to them. All costs for
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505 202 16 "16.1 Service Provider agrees that As scope of this RFP is limited to supply of ATM on As per RFP
the Bank owns the entire right, outsourced model and bidder is not obligated to
title and interest to any create any hardware or software under the scope
inventions, designs, discoveries, of this RFP, thus there is no scope of creation of
writings and works of authorship, any IPR and ownership of such IPR being
including all intellectual property transferred to the Bank, thus, we request the bank
rights, copyrights. Any work made to kindly delete this clause.
under this Agreement shall be
deemed to be ˜work made for hire
under any Indian/U.S. or any other
applicable copyright laws. 16.2
The Intellectual Property Rights on
the software code, copyright and
source code for various
applications/ interfaces developed
under this Agreement, and any
other component/ framework/
assigned under this Agreement.
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506 207 21.3 (iv) Regulatory or statutory fines The scope of this RFP is limited to supply of ATMs As per RFP
imposed by a Government or on outsourced model, thus bidder is not obligated
Regulatory agency for non- to comply with statutory or regulatory guidelines
compliance of statutory or applicable to the Bank. Thus we request the Bank
regulatory guidelines applicable to to amend this clause as following: 21.3 (iv).
the Bank, provided such guidelines Regulatory or statutory fines imposed by a
were brought to the notice of Government or Regulatory agency for non-
Service Provider. compliance of statutory or regulatory guidelines
applicable to the Bidder, for the services provided
by Bidder to the bank under this RFP.
507 214 Appendix-K NON-DISCLOSURE AGREEMENT We understand that NDA needs to be executed Your understanding is correct
only by the successful bidder. Please confirm.
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508 227 6 The BIDDER undertakes that it has Service fee is based on multiple factors like taxes, As per RFP
not supplied/is not supplying compliance of regulations proposed by statutory,
similar product/systems or regulatory authorities, volume of services,
subsystems at a price lower than components of services, AMC, penalty, LD, FOREX
that offered in the present Bid in etc. and unless all these factors are considered,
respect of any other Bidder will not be able to offer the service fee, it is
Ministry/Department of the offering or has offered to any other bank.
Government of India or PSU or any
other Bank and if it is found at any
stage that similar product/systems
or sub systems was supplied by
the BIDDER to any other
Ministry/Department of the
Government of India or a PSU or a
Bank at a lower price, then that
very price, with due allowance for
elapsed time, will be applicable to
the present case and the
difference in the cost would be
refunded by the BIDDER to the
BUYER, if the contract has already
been concluded.
509 NA NA Penalty Request the Bank to cap the Penalty @ 10% of the As per RFP
Invoice value
510 3 12 Earnest Money Deposit Rs. 2.00 Since the RFP is for complete outsource model & As per RFP
Crore stake on vendor is very high, request Bank to
reduce the EMD amount to 50 Lacs
511 3 12 Performance Bank Guarantee - 5% Request bank to reconsider PBG to 2% of TCO, as As per RFP
of TCO the investment of entire project lies with Vendor
Page 191 of 348


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No No.
512 8 3.8 - Project Cost and Total Cost of "Since the word payment payable ""by the Bank"" As per RFP
Definitions Ownership : The Contract Price/ is missing in this definition, the same needs to be
Project Cost•means the price added to make the sentence correctly: ""Project
payable to the Vendor under the Cost and Total Cost of Ownership : The Contract
Contract for the full and proper Price/ Project Cost•means the price payable by the
performance of its contractual Bank to the Vendor under the Contract for the full
obligations. and proper performance of its contractual
obligations."""
513 9 3.21 - Non-Financial transaction•means "AS per this definition, some payment is payable Error since rectified
Definitions any transaction logged in the to FSS for Non Financial Transaction. Hence need
switch including balance clarity on the same. Non-Financial transaction•
enquiry/mini-statement/pin- means any transaction logged in the switch
change/remittances and other including balance enquiry/mini-statement/pin-
Value added services change/remittances and other Value added
transaction/insufficient funds services transaction/insufficient funds
transaction/wrong pin transaction/wrong pin transaction/declined
transaction/declined transaction transaction by the switch and are considered as
by the switch and are considered payable to the _______."
as payable to the FSS.
Page 192 of 348


Page Clause
No No.
514 9 3.22 Successful transactions•means Will Non Successful Transactions considered for As per RFP
cash transactions logged in the per transaction billing
Switch including but not limited to
withdrawals, balance enquiries,
mini statements, PIN changes,
Value-added services transactions,
insufficient fund transactions and
wrong PIN transactions, System
Generated Transactions like auto
reversal postings, Ñot-on-us
transaction postings to the ATMs
BGL a/c, profile requests and
Money-Drawer messages etc will
not be treated as ˜Successful
transactions•for the purpose of
payment of invoices.
515 18 i Applicability of Preference to Need clarity on evaluation done by Bank on Local As per RFP
Make in India, Order 2017 (PPP- Content. What will be bifurcation of percentage
MII Order)' on hardware & services.
Page 193 of 348


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No No.
516 24 28(i) - Right The Selected Bidder (Service " In this clause, the no. of days prior notice given As per RFP
to Audit Provider) shall be subject to by the Bank is unreasonable and hence it needs to
annual audit by internal/ external be increased. Hence the below revised clause:
Auditors appointed by the Bank/ RIGHT TO AUDIT: The Selected Bidder (Service
inspecting official from the Provider) shall be subject to annual audit by
Reserve Bank of India or any internal/ external Auditors appointed by the
regulatory authority, covering the Bank/ inspecting official from the Reserve Bank of
risk parameters finalized by the India or any regulatory authority, covering the risk
Bank/ such auditors in the areas of parameters finalized by the Bank/ such auditors in
products (IT hardware/ Software) the areas of products (IT hardware/ Software) and
and services etc. provided to the services etc. provided to the Bank and Service
Bank and Service Provider is Provider is required to submit such certification by
required to submit such such Auditors to the Bank. Service Provider and or
certification by such Auditors to his / their outsourced agents / sub “ contractors (if
the Bank. Service Provider and or allowed by the Bank) shall facilitate the same The
his / their outsourced agents / sub Bank can make its expert assessment on the
“ contractors (if allowed by the efficiency and effectiveness of the security,
Bank) shall facilitate the same The control, risk management, governance system and
Bank can make its expert process created by Service Provider. Service
assessment on the efficiency and Provider shall, whenever required by the Auditors,
effectiveness of the security, furnish all relevant information, records/data to
control, risk management, them. All costs for such audit shall be borne by the
governance system and process Bank. Except for the audit done by Reserve Bank
created by Service Provider. of India or any statutory/regulatory authority, the
Service Provider shall, whenever Bank shall provide reasonable notice of not less
required by the Auditors, furnish than five days to Service Provider before such
all relevant information, audit and same shall be conducted during normal
records/data to them. All costs for business hours. Bank also reserves the right for
Page 194 of 348


Page Clause
No No.
517 26 33(iii) - Any delay in performing the "In this section, if Vendor do not provide the As per RFP
DELAY IN obligation/ defect in performance Services within the agreed timeline, then Vendor
SERVICE by Service Provider may result in should inform the Bank immediately and the Bank
PROVIDERS imposition of penalty, liquidated post evaluation may impose penalty for delay /
PERFORMA damages, invocation of Bank defect in Services. Hence the below revised
NCE: Guarantee and/or termination of clause: Any delay in performing the obligation/
Contract (as laid down elsewhere defect in performance by Service Provider may
in this RFP document). result in imposition of penalty, liquidated
damages, invocation of Bank Guarantee and/or
termination of Contract (as laid down elsewhere
in this RFP document), provided the delay/defect
is not due to any Force Majeure Events as stated
in clause 41 of this RFP."
Page 195 of 348


Page Clause
No No.
518 28 36(iii) - Subject to clause 36 (iv) and 36 (v) "Under this RFP, the Services are provided to the As per RFP
Intellectual of this RFP, Service Provider shall, Bank within the territory of India as per the Indian
Property at its own expenses without any Laws. Hence if there is any breach or default or
Rights and limitation, indemnify and keep violation of IPR Rights, then Service Provider
Ownership fully and effectively indemnified should be liabile for and indemnify the Bank to the
the Bank against all costs, claims, extent of breach of IPR rights under the Indian
damages, demands, expenses and Laws and not as per Law outside India. Hence the
liabilities whatsoever nature word ""Abroad"" should be deleted: ""Subject to
arising out of or in connection clause 36 (iv) and 36 (v) of this RFP, Service
with all claims of infringement of Provider shall, at its own expenses without any
Intellectual Property Right, limitation, indemnify and keep fully and
including patent, trademark, effectively indemnified the Bank against all costs,
copyright, trade secret or claims, damages, demands, expenses and
industrial design rights of any third liabilities whatsoever nature arising out of or in
party arising from the Services or connection with all claims of infringement of
use of the technology / software / Intellectual Property Right, including patent,
products or any part thereof in trademark, copyright, trade secret or industrial
India or abroad. design rights of any third party arising from the
Services or use of the technology / software /
products or any part thereof in India"""
Page 196 of 348


Page Clause
No No.
519 28 36(vi) - Service provider agrees that the "In this section, the Bank can claim IP rights only As per RFP
Intellectual Bank owns the entire right, title on its materials supplied by it under the Contract.
Property and interest to any inventions, This is not been clarified in this section, hence this
Rights and designs, discoveries, writings and sections needs to be modfied as below. This
Ownership works of authorship, including all sentence is incomplete and hence we need
intellectual property rights, clarification. Further we can not also accept to
copyrights. Any work made under comply with US laws, since the Services are
this RFP shall be deemed to be provided in India, hence to be deleted: Service
˜work made for hire under any provider agrees that the Bank owns the entire
Indian/U.S. or any other applicable right, title and interest to any inventions, designs,
copyright laws. discoveries, writings and works of authorship,
including all intellectual property rights,
copyrights in the materials (including any software
/ hardware) supplied by it to the Service Provider
under this Agreement."
Page 197 of 348


Page Clause
No No.
520 29 37 - If Service Provider fails to deliver In additions to the liability fixed in clause 31, if As per RFP
Liquidated and perform any or all the Services there is any breach of the contract, the Bank is
Damages within the stipulated time, also entitled to claim 0.5% penalty subject to
schedule as specified in this maximum 5% of the total Project cost. Bank to
RFP/Agreement, the Bank may, reconsider on penalty clauses
remedies under the
termination of the Agreement.
Page 198 of 348


Page Clause
No No.
521 32 40 (ii) - In the event the Bank terminates "In this case, if the Bank wants to procure similar As per RFP
Termination the Contract in whole or in part Service from other vendor, post termination for
for Default for the breaches attributable to breach and if there is any increase in cost for
Service Provider, the Bank may procuring the services from the alternative
procure, upon such terms and in vendor, the same has to be borne by Bank.
such manner as it deems Whereas in the RFP, it mentions that Vendor has
appropriate, Services similar to to bear the increased cost. To be negotiated with
those undelivered, and subject to the Bank and hence the clause has to be replaced
limitation of liability clause of this with below revised clause: ""In the event the Bank
RFP Service Provider shall be liable terminates the Contract in whole or in part for the
to the Bank for any increase in breaches attributable to the Service Provider
cost for such similar Services. subject to limitation of Liability of this RFP, the
However, Service Provider shall Bank may procure, upon such terms and in such
continue performance of the manner as it deems appropriate, the Services
Contract to the extent not similar to those undelivered at its own cost.
terminated. However, the Service Provider shall continue
performance of the Contract to the extent not
terminated."""
Page 199 of 348


Page Clause
No No.
522 32 40 (iii) - If the Contract is terminated under "Post Termination, if the Bank demands to return As per RFP
Termination any termination clause, Service the data back to them or for also Transition
for Default Provider shall handover all Services and in such case,if there is any cost for
documents/ executable/ Banks such transfer is to be incurred by Vendor, then the
data or any other relevant cost will be reimbursed by the Bank. Hence the
information to the Bank in timely following revised clause: "" If the Contract is
manner and in proper format as terminated under any termination clause, Service
per scope of this RFP and shall also Provider shall handover all documents/
support the orderly transition to executable/ Banks data or any other relevant
another vendor or to the Bank. information to the Bank in timely manner and in
proper format as per scope of this RFP and shall
also support the orderly transition to another
vendor or to the Bank. However, if the Service
Provider incurs any cost in returning the data to
the Bank, as per Bank's format and also incurs any
cost in supporting the orderly transition, then the
cost incurred by the Service Provider shall be
reimbursed by the Bank"" "
Page 200 of 348


Page Clause
No No.
523 32 40 (vi) - In the event of failure of Service "Post Termination of the Services, either by the As per RFP
Termination Provider to render the Services or Bank or Service Provider, the Service Provider is
for Default in the event of termination of expected to assist the Bank in providing transition
Agreement or expiry of term or services. However, in such scenario, if Vendor /
otherwise, without prejudice to Service Provider is incurring any cost, then the
any other right, the Bank at its same should be borne by the Bank. Please note
sole discretion may make that, if Bank is not agreeing to bear the cost for
alternate arrangement for getting transitions, then the penalty stated in the last
the Services contracted with sentence can't be accepted. Hence the revised
another vendor. In such case, the clause: ""In the event of failure of Service Provider
Bank shall give prior notice to the to render the Services or in the event of
existing Service Provider. The termination of Agreement or expiry of term or
existing Service Provider shall otherwise, without prejudice to any other right,
continue to provide services as per the Bank at its sole discretion may make alternate
the terms of the Agreement until a arrangement for getting the Services contracted
Ñew Service Provider completely with another vendor. In such case, the Bank shall
takes over the work. During the give prior notice to the existing Service Provider.
transition phase, the existing The existing Service Provider shall continue to
Service Provider shall render all provide services as per the terms of the
reasonable assistance to the new Agreement until a Ñew Service Provider
Service Provider within such completely takes over the work. During the
period prescribed by the Bank, at transition phase, the existing Service Provider
no extra cost to the Bank, for shall render all reasonable assistance to the new
ensuring smooth switch over and Service Provider within such period as mutually
continuity of services, provided agreed, at Bank cost, for ensuring smooth switch
where transition services are over and continuity of services, provided where
required by the Bank or New transition services are required by the Bank or
Service Provider beyond the term New Service Provider beyond the term of this
Page 201 of 348


Page Clause
No No.
524 33 40 (vii) - New Clause proposed by Vendor "Under this Agreement, Service Provider doesn't As per RFP
Termination for default in payment by the have the right to terminate this Agreement for
for Default Bank. any reason even for non payment of invoice.
Hence the following New Clause: ""The Service
Provider shall, without prejudice to any other
remedy for breach of Contract, written notice of
not less than 30 days in advance to the Bank,
terminate this Agreement in whole or part: (i) If
the Bank fails make payment of the monthly
invoices raised on the Bank within the time period
specified in the RFP / Agreement or any extension
thereof as granted by the Service Provider. Prior
to providing a written notice of termination to the
Bank under clause 40 (vii), the Service Provider
shall provide the Bank with a written notice of 30
(thirty) days to cure such breach of the
Agreement. If the breach continues or remains
unrectified after expiry of cure period, the Service
Provider shall have right to initiate action in
accordance with above clause.• "
Page 202 of 348


Page Clause
No No.
525 33 42 - The Bank may, at any time, "In this Section, if the Bank or Vendor wants to As per RFP
Termination terminate the Contract by giving terminate this Contract for Bankruptcy, then the
for written notice to Service Provider, Bank should be liable to pay the charges till the
Insolvency if Service Provider becomes date the Services are rendered to the Bank. Hence
Bankrupt or insolvent or any the revised clause: ""Either Party may, at any
application for bankruptcy, time, terminate the Contract by giving written
insolvency or winding up has been notice of 60 days to the other Party , if the other
filed against it by any person. In Party becomes Bankrupt or insolvent or any
this event, termination will be application for bankruptcy, insolvency or winding
without compensation to Service up has been filed against it by any person. In this
Provider, provided that such event, the Bank is liable to compensate the
termination will not prejudice or Service Provider to the extent of Services provided
affect any right of action or to the Bank under this Agreement."""
remedy, which has accrued or will
accrue thereafter to the Bank.
526 34 43 - New Clause proposed by Vendor "Vendor equally seeks exit clause like Bank as As per RFP
Termination for termination at convenience. reciprocal, hence the below new clause : ""The
for Service Provider, by written notice of not less than
Convenienc 90 (ninety) days may terminate the Contract, at
e any time for its convenience. The notice of
termination shall specify that termination is for
the Service Providers convenience on the date
upon which such termination becomes
effective."""
Page 203 of 348


Page Clause
No No.
527 34 44 (ii) - Service Provider shall continue "In this section, the Service Provider is required to As per RFP
Disputes work under the Contract during provide the Services at the request of the Bank
/Arbitration the arbitration proceedings unless during Arbitration Proceedings. However, the cost
otherwise directed by the Bank or for the services provided during arbitration
unless the matter is such that the proceeding can't be withheld by the Bank. Hence
work cannot possibly be continued the revised clause: ""Service Provider shall
until the decision of the arbitrator continue work under the Contract during the
is obtained. arbitration proceedings unless otherwise directed
by the Bank or unless the matter is such that the
work cannot possibly be continued until the
decision of the arbitrator is obtained. However, if
the Service Provider continues to provide the
Services during the arbitration period, then the
charges for the Services rendered by the Service
Provider during such period, shall be paid by the
Bank."
528 35 47 - Taxes All expenses, stamp duty and "The Stamp duty and other charges has to be As per RFP
and Duties other charges/ expenses in borne equally between the Parties, hence the
connection with the execution of revised clause: ""All expenses, stamp duty and
the Agreement as a result of this other charges/ expenses in connection with the
RFP process shall be borne by execution of the Agreement as a result of this RFP
Service Provider. The Agreement/ process shall be borne equally between the
Contract would be stamped as per Parties. The Agreement/ Contract would be
Maharashtra Stamp Act, 1958 and stamped as per Maharashtra Stamp Act, 1958 and
any amendment thereto. any amendment thereto."""
Page 204 of 348


Page Clause
No No.
529 37 53.8 - New Clause proposed by Vendor "In this Agreemet, no where it is covered for As per RFP
Indemnity for Indemnity by Bank. Bank's indemnity to the Service Provider for its
breach. Hence the following clause needs to be
inserted: ""The Bank hereby agrees and keeps the
Service Provider indemnified against all claims,
actions, loss, damages, reputation loss, costs,
expenses, charges, including legal expenses
(Attorney, Advocates fees included) which the
Service Provider may suffer or incur on account of
any breach of any obligations under this
Agreement, including without limitation, breach
of confidentiality and intellectual Property Rights
obligations or any acts of commission/ omission
on the part of employees, agents, representatives
of the Bank. The Bank agrees to make good the
loss suffered by the Service Provider. "
Page 205 of 348


Page Clause
No No.
530 38 53.4 - Vendor and its outsourced agents "In this Section, any changes or increase in the As per RFP
Indemnity shall comply with all statutory and minimum wages Act resulting higher payout from
regulatory provisions, relevant the Service Provider's point of view has not be
laws framed by the Central captured, hence the following revised clause:
Government, State Government ""Vendor and its outsourced agents shall comply
and Local Bodies, regulations, with all statutory and regulatory provisions,
guidelines, etc., like Shops & relevant laws framed by the Central Government,
Establishment Act, Minimum State Government and Local Bodies, regulations,
Wages Act, Contract Labour, Tax guidelines, etc., like Shops & Establishment Act,
laws, all laws pertaining to Minimum Wages Act, Contract Labour, Tax laws,
contract employees required for all laws pertaining to contract employees required
providing the Services including for providing the Services including Caretaker
Caretaker Services etc. and Services etc. and undertakes to keep the Bank
undertakes to keep the Bank indemnified against any defaults of his obligations
indemnified against any defaults under the compliance of such laws. In the event, if
of his obligations under the there is any change in the minimum Wages Act
compliance of such laws. during the term of this Agreement, resulting into
an increase in the payouts for caretaker Services,
then the commercials shall be mutually discussed
and agreed between the Bank and the Service
Provider."""
531 48 5.II "Bidder should have installed and Is Bank referring to 1,000 machines deployed As per RFP
maintained minimum 1,000 ATMs under TOM or Opex model?
as on 31/12/2019 successfully. " Clause 5-II relates to experience of the bidder regarding installation and
maintenance of ATMs under any model.
Page 206 of 348


Page Clause
No No.
533 53 4A Cash Dispenser Can we deploy Cash Recycler Machines & operate As per RFP
the same as Cash Dispenser
Page 207 of 348


Page Clause
No No.
536 55 4.5.0 2 x Double Pick Module, and 4 We recommend to use Standard cassette which As per RFP
cassettes with lock & key. can be locked through a serial tags which can be
tamper evident. Cassette lock does not provide
537 57 4.17.0 "Vendor to provide all CDs of We request to allow participants to deploy Revised Clause:
same make, model and machines from multiple OEMs Vendor to provide the model of CD as specified in the submitted MAFs
specifications i.e. single make and of not more than two OEMs. Any vandalised machine will also be
model. Any vandalised machine replaced with the same make & model.
will also be replaced with the
same make & model. "
the Bank
Page 208 of 348


Page Clause
No No.
system
Conditioner)
by any means so that the Cash the ATM specification. It is not feasible to send does not dispense cash. (Mandatory = N)
Dispenser does not dispense cash. signal when someone blocks the camera. However
if camera is not functional such status will be
sent"
Page 209 of 348


Page Clause
No No.
from the Bidder.
Page 210 of 348


Page Clause
No No.
547 67 13.4 CD should have Integrated Power SNMP Card and suitable shutdown software can As per RFP
Management Solution. The CD be provided by UPS vendor for the
software must be capable of application.Please clarify
send the same to the switch-
Page 211 of 348


Page Clause
No No.
548 67 13.5 CDs to be provided with internal "A small, mobile device can use internal batteries As per RFP
specifications
contract period."
(Mandatory = Y)
Page 212 of 348


Page Clause
No No.
550 177 1.1 If FoS is more than 2 or 2.5 as Request FOS 3 for normal days ( during As per RFP
mentioned above, then interest @ consecutive holiday need FOS 4) - Exclusion
18.6% will be levied on the excess Required for Non Vaulting Location for Diversion
cash found above the prescribed cases, conditional Feasibility , VVIP ATMs and
norm. Bank Requested ATMs, Force Majors
551 178 1.11 (i) Rs.1000/- per endpoint upto 3 Penalty proposed is very high & would request As per RFP
hours. In case the cash out bank to reconsider Penalty proposed is very high
extends beyond 3 hours, then & would request bank to reconsider
Rs.1000 for each hour. (ii)
Additional Rs.5000/- if cash out
continues beyond 12 hours, for
each block of 4 hours.
552 3 12 Performance Bank Guarantee - 5% Request bank to reconsider PBG to 2% of TCO, as As per RFP
of TCO the investment of entire project lies with Vendor
Page 213 of 348


Page Clause
No No.
553 9 3.22 Successful transactions•means The Word "cash" to be removed in the first Word "Cash" deleted.
cash transactions logged in the sentence. Also request the Bank to consider the Revised clause:
Switch including but not limited to Business decline as Successful transaction as the “Successful transactions” means transactions logged in the Switch
withdrawals, balance enquiries, Infrastructure is used by the customer and the including but not limited to withdrawals, balance enquiries, mini
mini statements, PIN changes, transaction has decline not on the fault of the statements, PIN changes, Value-added services transactions, insufficient
Value-added services transactions, vendor. fund transactions and wrong PIN transactions. System Generated
insufficient fund transactions and Transactions like auto reversal postings, ‘Not-on-us’ transaction
wrong PIN transactions, System postings to the ATM’s BGL a/c, profile requests and Money-Drawer
Generated Transactions like auto messages etc will not be treated as ‘Successful transactions” for the
reversal postings, Ñot-on-us purpose of payment of invoices.
transaction postings to the ATMs
BGL a/c, profile requests and
Money-Drawer messages etc will
not be treated as ˜Successful
transactions•for the purpose of
payment of invoices.
554 19 19.i Applicability of Preference to "Need clarity on evaluation done by Bank on Local The Bank will go with the revised certificate as per appendix-G.
Make in India, Order 2017 (PPP- Content. 1) What will be bifurcation of percentage
MII Order)' on hardware & services. 2) Clause (g) supercedes
clause (a) & (b)"
Page 214 of 348


Page Clause
No No.
555 25 28(i) - Right The Selected Bidder (Service " In this clause, the no. of days prior notice given As per RFP
to Audit Provider) shall be subject to by the Bank is unreasonable and hence it needs to
annual audit by internal/ external be increased. Hence the below revised clause:
Auditors appointed by the Bank/ RIGHT TO AUDIT: The Selected Bidder (Service
inspecting official from the Provider) shall be subject to annual audit by
Reserve Bank of India or any internal/ external Auditors appointed by the
regulatory authority, covering the Bank/ inspecting official from the Reserve Bank of
risk parameters finalized by the India or any regulatory authority, covering the risk
Bank/ such auditors in the areas of parameters finalized by the Bank/ such auditors in
products (IT hardware/ Software) the areas of products (IT hardware/ Software) and
and services etc. provided to the services etc. provided to the Bank and Service
Bank and Service Provider is Provider is required to submit such certification by
required to submit such such Auditors to the Bank. Service Provider and or
certification by such Auditors to his / their outsourced agents / sub “ contractors (if
the Bank. Service Provider and or allowed by the Bank) shall facilitate the same The
his / their outsourced agents / sub Bank can make its expert assessment on the
“ contractors (if allowed by the efficiency and effectiveness of the security,
Bank) shall facilitate the same The control, risk management, governance system and
Bank can make its expert process created by Service Provider. Service
assessment on the efficiency and Provider shall, whenever required by the Auditors,
effectiveness of the security, furnish all relevant information, records/data to
control, risk management, them. All costs for such audit shall be borne by the
governance system and process Bank. Except for the audit done by Reserve Bank
created by Service Provider. of India or any statutory/regulatory authority, the
Service Provider shall, whenever Bank shall provide reasonable notice of not less
required by the Auditors, furnish than five days to Service Provider before such
all relevant information, audit and same shall be conducted during normal
records/data to them. All costs for business hours. Bank also reserves the right for
Page 215 of 348


Page Clause
No No.
556 27 33(iii) - Any delay in performing the "In this section, if Vendor do not provide the As per RFP
DELAY IN obligation/ defect in performance Services within the agreed timeline, then Vendor
SERVICE by Service Provider may result in should inform the Bank immediately and the Bank
PROVIDERS imposition of penalty, liquidated post evaluation may impose penalty for delay /
PERFORMA damages, invocation of Bank defect in Services. Hence the below revised
NCE: Guarantee and/or termination of clause: Any delay in performing the obligation/
Contract (as laid down elsewhere defect in performance by Service Provider may
in this RFP document). result in imposition of penalty, liquidated
damages, invocation of Bank Guarantee and/or
termination of Contract (as laid down elsewhere
in this RFP document), provided the delay/defect
is not due to any Force Majeure Events as stated
in clause 41 of this RFP."
Page 216 of 348


Page Clause
No No.
557 28 36(iii) - Subject to clause 36 (iv) and 36 (v) "Under this RFP, the Services are provided to the As per RFP
Intellectual of this RFP, Service Provider shall, Bank within the territory of India as per the Indian
Property at its own expenses without any Laws. Hence if there is any breach or default or
Rights and limitation, indemnify and keep violation of IPR Rights, then Service Provider
Ownership fully and effectively indemnified should be liabile for and indemnify the Bank to the
the Bank against all costs, claims, extent of breach of IPR rights under the Indian
damages, demands, expenses and Laws and not as per Law outside India. Hence the
liabilities whatsoever nature word ""Abroad"" should be deleted: ""Subject to
arising out of or in connection clause 36 (iv) and 36 (v) of this RFP, Service
with all claims of infringement of Provider shall, at its own expenses without any
Intellectual Property Right, limitation, indemnify and keep fully and
including patent, trademark, effectively indemnified the Bank against all costs,
copyright, trade secret or claims, damages, demands, expenses and
industrial design rights of any third liabilities whatsoever nature arising out of or in
party arising from the Services or connection with all claims of infringement of
use of the technology / software / Intellectual Property Right, including patent,
products or any part thereof in trademark, copyright, trade secret or industrial
India or abroad. design rights of any third party arising from the
Services or use of the technology / software /
products or any part thereof in India"""
Page 217 of 348


Page Clause
No No.
558 29 36(vi) - Service provider agrees that the "In this section, the Bank can claim IP rights only As per RFP
Intellectual Bank owns the entire right, title on its materials supplied by it under the Contract.
Property and interest to any inventions, This is not been clarified in this section, hence this
Rights and designs, discoveries, writings and sections needs to be modfied as below. This
Ownership works of authorship, including all sentence is incomplete and hence we need
intellectual property rights, clarification. Further we can not also accept to
copyrights. Any work made under comply with US laws, since the Services are
this RFP shall be deemed to be provided in India, hence to be deleted: Service
˜work made for hire under any provider agrees that the Bank owns the entire
Indian/U.S. or any other applicable right, title and interest to any inventions, designs,
copyright laws. discoveries, writings and works of authorship,
including all intellectual property rights,
copyrights in the materials (including any software
/ hardware) supplied by it to the Service Provider
under this Agreement."
Page 218 of 348


Page Clause
No No.
559 30 37 - If Service Provider fails to deliver In additions to the liability fixed in clause 31, if As per RFP
Liquidated and perform any or all the Services there is any breach of the contract, the Bank is
Damages within the stipulated time, also entitled to claim 0.5% penalty subject to
schedule as specified in this maximum 5% of the total Project cost. Bank to
RFP/Agreement, the Bank may, reconsider on penalty clauses
remedies under the
Page 219 of 348


Page Clause
No No.
560 33 40 (ii) - In the event the Bank terminates "In this case, if the Bank wants to procure similar As per RFP
Termination the Contract in whole or in part Service from other vendor, post termination for
for Default for the breaches attributable to breach and if there is any increase in cost for
Service Provider, the Bank may procuring the services from the alternative
procure, upon such terms and in vendor, the same has to be borne by Bank.
such manner as it deems Whereas in the RFP, it mentions that Vendor has
appropriate, Services similar to to bear the increased cost. To be negotiated with
those undelivered, and subject to the Bank and hence the clause has to be replaced
limitation of liability clause of this with below revised clause: ""In the event the Bank
RFP Service Provider shall be liable terminates the Contract in whole or in part for the
to the Bank for any increase in breaches attributable to the Service Provider
cost for such similar Services. subject to limitation of Liability of this RFP, the
However, Service Provider shall Bank may procure, upon such terms and in such
continue performance of the manner as it deems appropriate, the Services
Contract to the extent not similar to those undelivered at its own cost.
terminated. However, the Service Provider shall continue
performance of the Contract to the extent not
terminated."""
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561 33 40 (iii) - If the Contract is terminated under "Post Termination, if the Bank demands to return As per RFP
Termination any termination clause, Service the data back to them or for also Transition
for Default Provider shall handover all Services and in such case,if there is any cost for
documents/ executable/ Banks such transfer is to be incurred by Vendor, then the
data or any other relevant cost will be reimbursed by the Bank. Hence the
information to the Bank in timely following revised clause: "" If the Contract is
manner and in proper format as terminated under any termination clause, Service
per scope of this RFP and shall also Provider shall handover all documents/
support the orderly transition to executable/ Banks data or any other relevant
another vendor or to the Bank. information to the Bank in timely manner and in
proper format as per scope of this RFP and shall
also support the orderly transition to another
vendor or to the Bank. However, if the Service
Provider incurs any cost in returning the data to
the Bank, as per Bank's format and also incurs any
cost in supporting the orderly transition, then the
cost incurred by the Service Provider shall be
reimbursed by the Bank"" "
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562 33 40 (vi) - In the event of failure of Service "Post Termination of the Services, either by the As per RFP
Termination Provider to render the Services or Bank or Service Provider, the Service Provider is
for Default in the event of termination of expected to assist the Bank in providing transition
Agreement or expiry of term or services. However, in such scenario, if Vendor /
otherwise, without prejudice to Service Provider is incurring any cost, then the
any other right, the Bank at its same should be borne by the Bank. Please note
sole discretion may make that, if Bank is not agreeing to bear the cost for
alternate arrangement for getting transitions, then the penalty stated in the last
the Services contracted with sentence can't be accepted. Hence the revised
another vendor. In such case, the clause: ""In the event of failure of Service Provider
Bank shall give prior notice to the to render the Services or in the event of
existing Service Provider. The termination of Agreement or expiry of term or
existing Service Provider shall otherwise, without prejudice to any other right,
continue to provide services as per the Bank at its sole discretion may make alternate
the terms of the Agreement until a arrangement for getting the Services contracted
Ñew Service Provider completely with another vendor. In such case, the Bank shall
takes over the work. During the give prior notice to the existing Service Provider.
transition phase, the existing The existing Service Provider shall continue to
Service Provider shall render all provide services as per the terms of the
reasonable assistance to the new Agreement until a Ñew Service Provider
Service Provider within such completely takes over the work. During the
period prescribed by the Bank, at transition phase, the existing Service Provider
no extra cost to the Bank, for shall render all reasonable assistance to the new
ensuring smooth switch over and Service Provider within such period as mutually
continuity of services, provided agreed, at Bank cost, for ensuring smooth switch
where transition services are over and continuity of services, provided where
required by the Bank or New transition services are required by the Bank or
Service Provider beyond the term New Service Provider beyond the term of this
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563 33 40 (vii) - New Clause proposed by Vendor "Under this Agreement, Service Provider doesn't As per RFP
Termination for default in payment by the have the right to terminate this Agreement for
for Default Bank. any reason even for non payment of invoice.
Hence the following New Clause: ""The Service
Provider shall, without prejudice to any other
remedy for breach of Contract, written notice of
not less than 30 days in advance to the Bank,
terminate this Agreement in whole or part: (i) If
the Bank fails make payment of the monthly
invoices raised on the Bank within the time period
specified in the RFP / Agreement or any extension
thereof as granted by the Service Provider. Prior
to providing a written notice of termination to the
Bank under clause 40 (vii), the Service Provider
shall provide the Bank with a written notice of 30
(thirty) days to cure such breach of the
Agreement. If the breach continues or remains
unrectified after expiry of cure period, the Service
Provider shall have right to initiate action in
accordance with above clause.• "
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564 33 42 - The Bank may, at any time, "In this Section, if the Bank or Vendor wants to As per RFP
Termination terminate the Contract by giving terminate this Contract for Bankruptcy, then the
for written notice to Service Provider, Bank should be liable to pay the charges till the
Insolvency if Service Provider becomes date the Services are rendered to the Bank. Hence
Bankrupt or insolvent or any the revised clause: ""Either Party may, at any
application for bankruptcy, time, terminate the Contract by giving written
insolvency or winding up has been notice of 60 days to the other Party , if the other
filed against it by any person. In Party becomes Bankrupt or insolvent or any
this event, termination will be application for bankruptcy, insolvency or winding
without compensation to Service up has been filed against it by any person. In this
Provider, provided that such event, the Bank is liable to compensate the
termination will not prejudice or Service Provider to the extent of Services provided
affect any right of action or to the Bank under this Agreement."""
remedy, which has accrued or will
accrue thereafter to the Bank.
565 34 43 - The Bank, by written notice of not The vendor will investing heavy capital for this As per RFP
Termination less than 60 (sixty) days may project, The benefit of the investment will be
for terminate the Contract, in whole made by the vendor over the term of the contract.
Convenienc or in part, for its convenience. Hence any termination during the term for
e Convenience will put the vendor in Financial
instatbility. Hence request the Bank to Delete this
clause and retain termination only for cause.
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566 34 Termination NEW CLUASE PROPOSED BY THE The vendor will investing heavy capital for this As per RFP
- VENDOR project & The benefit of the investment will be
Consequenc made by the vendor over the term of the contract.
es Hence in the event of termination during the term
of the contract, the Bank to take over the assets at
Written Down value computed at 7 years on a
straight line method from the date of cash live of
each ATM.
567 35 44 (ii) - Service Provider shall continue "In this section, the Service Provider is required to As per RFP
Disputes work under the Contract during provide the Services at the request of the Bank
/Arbitration the arbitration proceedings unless during Arbitration Proceedings. However, the cost
otherwise directed by the Bank or for the services provided during arbitration
unless the matter is such that the proceeding can't be withheld by the Bank. Hence
work cannot possibly be continued the revised clause: ""Service Provider shall
until the decision of the arbitrator continue work under the Contract during the
is obtained. arbitration proceedings unless otherwise directed
by the Bank or unless the matter is such that the
work cannot possibly be continued until the
decision of the arbitrator is obtained. However, if
the Service Provider continues to provide the
Services during the arbitration period, then the
charges for the Services rendered by the Service
Provider during such period, shall be paid by the
Bank."
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568 36 47 - Taxes All expenses, stamp duty and "The Stamp duty and other charges has to be As per RFP
and Duties other charges/ expenses in borne equally between the Parties, hence the
connection with the execution of revised clause: ""All expenses, stamp duty and
the Agreement as a result of this other charges/ expenses in connection with the
RFP process shall be borne by execution of the Agreement as a result of this RFP
Service Provider. The Agreement/ process shall be borne equally between the
Contract would be stamped as per Parties. The Agreement/ Contract would be
Maharashtra Stamp Act, 1958 and stamped as per Maharashtra Stamp Act, 1958 and
any amendment thereto. any amendment thereto."""
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569 36 Clause 111 Custom duty as also cost of Any new tax introduced after the RA date by As per RFP
incidental services such as Central/State or any tax/duties imposed by local
transportation, road permits, bodies/authorities, Bank shall reimburse this. The
insurance etc. in connection with successful bidder can work with the bank on the
delivery of products at site variance from the quoted prices they have to pay
including any incidental services to meet the incremental cost on account of these
and commissioning, if any, which
may be levied, shall be borne by
Service Provider and the Bank
shall not be liable for the same.
Only specified taxes/ levies and
duties in the Appendix-F will be
payable by the Bank on actuals
upon production of original
receipt wherever required. If any
specified taxes/ levies and duties
in Appendix-F are replaced by
the new legislation of
Government, same shall be
borne by the Bank. The Bank
shall not be liable for payment of
those Central / State
Government taxes, levies, duties
or any tax/ duties imposed by
local bodies/ authorities, which
are not specified by the Bidder
in Appendix-F
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570 37 53.8 - New Clause proposed by Vendor "In this Agreemet, no where it is covered for As per RFP
Indemnity for Indemnity by Bank. Bank's indemnity to the Service Provider for its
breach. Hence the following clause needs to be
inserted: ""The Bank hereby agrees and keeps the
Service Provider indemnified against all claims,
actions, loss, damages, reputation loss, costs,
expenses, charges, including legal expenses
(Attorney, Advocates fees included) which the
Service Provider may suffer or incur on account of
any breach of any obligations under this
Agreement, including without limitation, breach
of confidentiality and intellectual Property Rights
obligations or any acts of commission/ omission
on the part of employees, agents, representatives
of the Bank. The Bank agrees to make good the
loss suffered by the Service Provider. "
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571 38 53.4 - Vendor and its outsourced agents "In this Section, any changes or increase in the As per RFP
Indemnity shall comply with all statutory and minimum wages Act resulting higher payout from
regulatory provisions, relevant the Service Provider's point of view has not be
laws framed by the Central captured, hence the following revised clause:
Government, State Government ""Vendor and its outsourced agents shall comply
and Local Bodies, regulations, with all statutory and regulatory provisions,
guidelines, etc., like Shops & relevant laws framed by the Central Government,
Establishment Act, Minimum State Government and Local Bodies, regulations,
Wages Act, Contract Labour, Tax guidelines, etc., like Shops & Establishment Act,
laws, all laws pertaining to Minimum Wages Act, Contract Labour, Tax laws,
contract employees required for all laws pertaining to contract employees required
providing the Services including for providing the Services including Caretaker
Caretaker Services etc. and Services etc. and undertakes to keep the Bank
undertakes to keep the Bank indemnified against any defaults of his obligations
indemnified against any defaults under the compliance of such laws. In the event, if
of his obligations under the there is any change in the minimum Wages Act
compliance of such laws. during the term of this Agreement, resulting into
an increase in the payouts for caretaker Services,
then the commercials shall be mutually discussed
and agreed between the Bank and the Service
Provider."""
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572 48 5.II "Bidder should have installed and "1) Is Bank referring to 1,000 machines deployed As per RFP
maintained minimum 1,000 ATMs under TOM or Opex model? 2) The L1 vendor will
as on 31/12/2019 successfully. " be awarded 5,000 units. Hence the 1000 units is
too less for a vendor to be capbale of deploying
5000 units. The minimum criteria should be
atleast 5,000 units to be installed and operational
for atleast 1 year as of 31/12/2019"
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574 53 4A Cash Dispenser Request bank to consider bidders to deploy Not under the scope of the RFP.
ADWMs in lieu of CDs. Cash Recyclers can be
configured to operate as CDs by disabling deposit
option. As and when the deposit interoperability
becomes prevalent, bank can enable deposit
functionality on these machines thereby giving
bank a major advantage to have both the
functionalities. Bank can consider deposit
transaction as a cash transaction for billing
purpose.
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578 57 4.17.0 "Vendor to provide all CDs of We request to allow participants to deploy Revised Clause:
same make, model and machines from multiple OEMs Vendor to provide the model of CD as specified in the submitted MAFs
specifications i.e. single make and of not more than two OEMs. Any vandalised machine will also be
model. Any vandalised machine replaced with the same make & model.
will also be replaced with the
same make & model. "
the Bank
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system
Conditioner)
by any means so that the Cash the ATM specification. It is not feasible to send does not dispense cash. (Mandatory = N)
Dispenser does not dispense cash. signal when someone blocks the camera. However
if camera is not functional such status will be
sent"
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from the Bidder.
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588 67 13.4 CD should have Integrated Power SNMP Card and suitable shutdown software can As per RFP
Management Solution. The CD be provided by UPS vendor for the application.
software must be capable of Please clarify
send the same to the switch-
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589 67 13.5 CDs to be provided with internal "A small, mobile device can use internal batteries As per RFP
specifications
contract period."
(Mandatory = Y)
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custodian.
mutual agreement"
additional cost.
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596 71 21.1.0 Co-ordinated LED Lights Indicators No ATM/CD has LED Light in FDK keys or in EPP Revised Clause:
at Card Reader, Cash slot because it is techinical problem, EPP has EMV L1 Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
dispenser, Keypad, Receipt printer, certification and is not allow to modify the Keypad, Receipt printer. The LED Lights at these places will blink
All FDK keys. The LED Lights at components, so please consider: "Co-ordinated accordingly during the course of transaction attracting the attention of
these places will blink accordingly LED Lights Indicators at Card Reader, Cash slot the customer to that part of the machine.
Example:"
597 72 21.1.3 Keypad: Whenever the machine "LEDs for Card reader, Receipt printer and cash As per RFP
needs input from Keypad slot will serve the purpose of making the ATM
user friendly for specially abled persons. So,
requesting bank to remove the need for LED in the
keypad. Moreover, having a LED in and around
keypad will enable fraudsters to mount any kind
of spying device near the EPP, which is a security
risk."
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machine, Example:
599 72 22.0. There should be 8 FDK keys with In this RFP, Bank is largely calling for Touchscreen As per RFP
Braille Impressions (4 on either as a input device. With advanced technology,
side of the Screen) for selecting touch screen have become the mode of
the various options being interaction and is highly reliable. Adding FDK
optional feature
with search"
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Transaction transaction. Without specs is not possible to
605 80 G.1.3 Campaigns Please share more specification about this type of As per RFP
transaction. Without specs is not possible to
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native application.
(Mandatory = Y)
607 89 AJ.4.0 Supply and replenish journal Please delete this line because no ribbons is using Revised Clause:
609 93 f Two machines to be supplied Most of OEM machines are tested with MVS & Revised Clause
under the contract to be provided Native Software, will request Bank on taking one
by the vendor free of cost for machine for testing activty Two machines of each OEM to be supplied under the contract to be
testing. provided by the vendor free of cost for testing.
610 94 Vendor Cassette Swap and cash The vendor will comply with these compliance As per RFP
compliance management activities standard as and when the cash managmenet
point 5 & 6 agencies are ready to provide the services. Till
such time the services will be provided without
compliance to the standards.
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611 95 2.2 Network The Vendor is expected to provide Request the Bank to confirm that the vendor is As per RFP
Connectivit network for Both Onsite and expected to provide connectivity for Onsite ATM
y Offsite ATMs location also. If so then the Bank to make
arrnagment for placing the equipment at the
Branch loction either inside or outside or terrace
of the branch location without any additional cost
to the vendor for placing the equipment including
VSAT
612 96 IV. The minimum bandwidth in case We propose that B/W requirement be made As per RFP
of VSAT last mile at each location minimum 10Kbps as agreed in SBI DFS.
for each ATM should be dedicated
64 Kbps with 100% concurrency
(demand as on today). Per ATM
bandwidth requirement should
match with the day to day
requirement. Any software or
application upgradation or
application demands the
bandwidth and the same should
be made adequately available to
cater to the day to day
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613 96 V Bidder should also arrange for Can we use existing Network Service Provider's As per RFP
backhaul (from service providers backhaul infra or we need to deploy the new
BSNL, Bharti Airtel, Vodafone, TCL, backhaul infra
Reliance JIO, Sify, Hughes, Tatanet,
Railtel etc.), backhauls for
with any other customer.
614 96 VIII. A backup link of equal bandwidth Encryption (AES, GCM, SHA2) are this mandatory 10000 ATMs * 64 Kbps / 3 = 213 Mbps minimum bandwidth upgradable
to the Primary Backhaul links from requirement. Please clarify to 640 Mbps of each link depending on 50% maximum peak utilisation.
a different service provider with
end-to-end IP Sec/3DES or any
higher version should also be
provided by the Service Provider
with high availability configuration
like dual hand-off / dual last mile.
615 98 1 Printer & Scanner Need clarity on Scanner? Item is part of Illustrative List of XFS Devices.
616 99 3.2 In the scenario of migration of For clarity, If the ATM is run with MVS then the As per RFP
MVS to OEMs native software, resposibility of EJ pulling and Software
following conditions to be fulfilled distribution is not in the scope of the vendor
by Bidder
617 99 13 card embossing units Need clarity on card embossing units Item is part of Illustrative List of XFS Devices.
618 104 15 CDs should be installed such that Please specify the Input Range of SCVS which is As per RFP
they are flushed into the wall/false required . The UPS will be capable of handling
wall and all the electrical power Input voltage variations. In such case SCVS will be
points, LAN cables, UPS Batteries, required or not?
Modems are kept concealed
behind the false-wall to create a
back room
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619 106 VIII. (n) Hood Door open sensor The are no prevision on NDC+ protocol to monitor As per RFP
the the Hood, only the lock and the safe door.
Please delete this line.
620 107 Clause XXII The Bank may a) Shift ATM If the Bank is asking for shifting the machine to a This clause pertains to shifting of E-Surveillance equipment(s) only.
machine(s) to new location or b) new site, the dismantling cost (degrouting of
Add new machine(s) at existing machines, removing AC ,UPS, Vsat), packing and
location or c) Replace old ATM shifting cost shall be borne by Bank. At the new
machine(s) with new one or d) site , the cost of site furnishing to be borne by
Renovate ATM Site, having e- Bank as the bidder has already incurred this cost
Surveillance solution installed, st
in the 1 site. The reinstallation charges for all
during the contract period. In all the equipment’s at the new site also to be
the mentioned cases, the bidder borne by Bank
must Dismantle/Add/Replace/
Shift/Reinstall the same/new
equipment/sensors at
existing/new location, as the case
may be, without any cost to the
Bank.
621 111 4.3 Bidder/Vendor shall conduct site Since machines are deployed under Opex Model & As per RFP
identification exercise and offer return on investment is only through the
suitable site in the vicinity of transactions, the vendor should have the right of
locations desired by the Bank. refusal to a location if the location is unviable in
Vendor cannot refuse installation terms of cost / transactions etc for the vendor to
of ATM at the site desired by the operate. In the event the Bank still wishes the
Bank. In case of refusal or non vendor to install then both Bank and Vendor to
installation of CD at the site mutually agree for any additional compensation
desired by the Bank a penalty for to the vendor to install the ATM
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622 112 4.3.1-j Relocation of ATM "1) The vendor will be investing substantial As per RFP
portion for each ATM centre, hence a) the vendor
should have the right to relocate the ATM without
the consent of the Bank b) In the event the Bank
wants the vendor to relocate an ATM, the cost of
such relocation including the write off cost if any
to be pad by Bank"
623 112 4.3.1-i Installation of ATM within vicinity The Bank has ask the Vendor not to install a WLA As per RFP
of 500 metre of SBI ATM near the SBI ATM, while we understand the
rational of this request, we also request the Bank
not to install through other vendor / contract
throught the term of this agrement any ATM
within 500 meter of the ATM set up the vendor
under this agreement.
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624 113 a Caretaker to be provided by the "1) Request Bank to consider if any new Revised Clause
vendor wherever Bank or Law regulatory is announced leading to a substantail
enforcement agencies asks for it increase in cost 2) Request the Bank to quantify Caretaker Services
at no extra cost to the Bank the requirement in advance as the cost of
Caretaker services would be a substantial portion a) Caretakeer Services are not required under the scope of this RFP,
to be incurred by the vendor hence the same however, Selected Vendors are required to provide caretaker services at
would be needed for pricing the commercials. If no extra cost to the Bank in the emergency requirement or wherever
not provided, the vendor will assume for 100% of the same is needed by the Law Enforcement agencies.
hte estate and unnecessarily increase the price of b) The vendor must ensure that all applicable laws framed by the
the Bid. " Central Government, State Government and Local Bodies, including
625 114 1.2 Loss Liability Limit•means the Request Bank to relook at the Loss Liability Limit, As per RFP
maximum amount of Providers as we believe the maximum cash holding in any
liability for an ATM Loss.The ATM machine should not exceed 40-50 Lacs
Loss Liability Limit is Rs.60,00,000/-
(Rupees seventy five lacs only) per
ATM
626 119 5.2.10.6 "Category & Uptime Target VIP- Exclusion Required as per MHA Guideline for non As per RFP
endpoints- 98% Regular endpoints - Accessible Hours, Bank, OEM Pendency cases &
95% " any reason not attributable to MS service
provider.
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627 119 5.2.10.7 There shall be no exclusion to Exclusion Required as per MHA Guideline for non As per RFP
availability, except force majeure Accessible Hours, Bank, OEM Pendency cases &
case like flood, earthquake, any reason not attributable to MS service
natural calamities and vandalism provider.
cases.
628 124 5.4.1 - C Supply and Replenishment of Supply and Replenishment of consumables shall As per RFP
consumables such as JP Paper, be on the basis of average of last 3 months
Receipt paper, etc. without any transactions. Penalty of Rs 1000 per incident is on
quantitative limit. higher side and we request Bank to relook.
629 131 5.5.5.5.8.2. Bank shall levy penalty of Rs.1000 Since Bank is imposing penalty on uptime, all the As per RFP
per incident, if Reject Bin full is not subsequent penalties is double counting & request
cleared within 4 hours bank to only consider uptime penalty.
630 132 5.5.5.5.8.3. FLM calls related to bottom hatch Request Bank to align CRA services as per the As per RFP
of the ATM that requires opening MHA guidelines
of ATM safe / vault shall be
attended by Vendor appointed
CIT. Response time for attending
FLM calls shall be 2/4 hours for
VIP/Non VIP ATMs
631 132 5.5.5.6.4. If cash is not provided by Bank Request Bank to provide Cash by 8am. As per RFP
before 12 noon to the CIT.
632 132 5.5.5.9. Vendor / CIT shall start cash Downtime Exclusion is required on Key Travel As per RFP
replenishment service only after time for Tech. Issue in lock and Key
successful activation of Mas
Hamilton /KABA/ S&G
lock/Securam/ equiv. system
(OTC) in route mode.
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633 133 5.5.5.14 Depending upon Providing dedicated cash van can be a challenge As per RFP
geography/routes/no. of and needs to be relooked
endpoints linked to a particular
carrier van.
634 140 6 - eligibility CRA shall be engaged in cash In the Eligibility criteria for the Vendor / Bidder for As per RFP
Criteria of replenishment in ATMs/CDs at a this agrement, the Bank has asked the vendor
CRA minimum of 50 centres and/or should have experience of ONLY 1,000 ATMs.
5000 ATMs across the country for However for the CRA the criteria is increaed to
a minimum of 3 banks at least for 5,000 ATMs. Request the Bank to reduce this
last 3 years. Certificate of good criteria to 500 / 1000 ATMs
performance from these banks
shall be submitted to Banks LHO
635 151 (a) Cassette Swap Service on Opex FOS of 4 required for Cassette swap As per RFP
basis
636 152 (b) Vendors will arrange the cassettes Need to know process for onsite ATMs and for As per RFP
at its own cost for replenishment ATMs where vaulting facility is not available
and evacuation of cash under
cassette swap method.
637 152 Project Customisation, Integration, "Requesting bank to modify the clause as: As per RFP
Plan, installation and testing (including Customisation, Integration, installation and
delivery and end to end UAT/SIT/Security testing (including end to end UAT/SIT/Security
Schedule: review) by the end point provider review) by the end point provider with OEM
The date of with OEM native native applications/agents and Bank provided
Letter of applications/agents at test MVS software at test environment at IT-ATM Lab
Intent. environment at IT-ATM Lab and and thereafter in Live environment."
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638 152 Project The date of delivery of the "Requesting to modify the clause as : The date of As per RFP
Plan, endpoint at the identified location delivery of the endpoint at the identified location
delivery and shall not be later than 30 days shall not be later than 45 days for North East
Schedule: from the date of purchase order region & 30 days for rest of India from the date of
The date of issued by the Bank/respective purchase order issued by the Bank/respective
Letter of Circle(s). Circle(s)."
Intent.
639 152 Project Live Pilot Testing, Monitoring and We propose that 60 days should be from Bank's As per RFP
Plan, Observations: X+60 days approval for new offsite location
delivery and
Schedule:
640 152 Project "Project Plan, delivery and 30 days to be increased for North East locations to As per RFP
Plan, Schedule: The date of Letter of 75 days.
delivery and Intent: The date of delivery of the
Schedule: endpoint at the identified location
shall not be later than 30 days
from the date of purchase order
issued by the Bank/respective
Circle(s)."
641 153 Project Circle-wise Installation Numbers "1) Request to share locations where more than The same wiil be shared with the selected Vendor(s).
Plan, (Tentative) one ATM has to be deployed 2) request the Bank
delivery and to share the Split between L1 / L2 and L3 Vendors -
Schedule: both City and Onsite & Offsite"
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642 166 Appendix-F "TCO is the Total Cost of "The count of Offsite for computation of TCO is Revised Clause:
Ownership of the project for the incorrectly mentioned. The asssumptions to TCO is the Total Cost of Ownership of the project for the entire of
entire of contract i.e. 7 years. The compute TCO are as under : i. Onsite ATMs = contract i.e. 7 years. The
assumptions to compute TCO are 4000; Offsite ATM = 6000. request the bank to assumptions to compute TCO are as under :
as under : i. Onsite ATMs = 4000; amend the same" i. Onsite ATMs = 4000; Offsite ATM = 6000
Offsite ATM = 2000" ii. 200 Txn per day per ATM irrespective of type of site. 150 Txns. are
financial and 50 are
Non financial
iii. No. days in a year = 365; Total 7 years
643 174 1.2 Computation of all penalties at the Capping of penalty should be of 10% of bills As per RFP
Local Head Office level. All payable
644 175 1.7.5.1 There will be no exclusion to Downtime due to Bank's dependency to be As per RFP
availability, except force majeure considered in exclusions
case like flood, earthquake,
cases.
645 177 1.1 If FoS is more than 2 or 2.5 as Request FOS 3 for normal days ( during As per RFP
mentioned above, then interest @ consecutive holiday need FOS 4) - Exclusion
18.6% will be levied on the excess Required for Non Vaulting Location for Diversion
cash found above the prescribed cases, conditional Feasibility , VVIP ATMs and
norm. Bank Requested ATMs, Force Majors
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646 178 1.11 (i) Rs.1000/- per endpoint upto 3 Penalty proposed is very high & would request As per RFP
hours. In case the cash out bank to reconsider
extends beyond 3 hours, then
Rs.1000 for each hour.
647 178 1.11 (ii) Additional Rs.5000/- if cash out Penalty proposed is very high & would request As per RFP
continues beyond 12 hours, for bank to reconsider
648 229 229 This agreement will require stamp As the concerned Department of Bank has plans Stamp duty charges will depend on the date of execution of the SLA.
duty as applicable in the State to shift to Delhi, request for the Agreement to be
where it is executed or stamp duty registered in Delhi as the Stamp Duty charges is
payable as per Maharashtra Stamp comparatively lesser in Delhi compared to
Act, Mumbai.
649 63 7.10.0 CD must be capable of performing Temperature to be changed to 10 degress to 40 Revised Clause:
under extreme conditions. degrees and humidity to be changed to 20% to Cash Dispenser must be capable of performing under extreme
Temperature : Minus(-) 5 degree 80% conditions. Temperature : Minus(-) 0 degree Celsius to plus 50 degree
Celsius to +50 degree Celsius Celsius (Without Air Conditioner) Humidity : 5 to 95 % RH (Without Air
(Without Air Conditioner) Conditioner)
Conditioner)
650 89 AJ 4.0 Supply and replenish journal JP to be removed from RFP Revised Clause:
printer /receipt printer/ATM
high tensile strength material-12.7 characters
mm with 24 length - should print
approx 5 million characters)
651 89 AJ 7.0 Journal Rolls (82.55 mm wide x 3.9•JP to be removed from RFP Clause deleted.
dia x 0.7•core dia) produced on
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652 93 Appendix E - The CDs should be maintained by This is not required since the SLA is on uptime. If As per RFP
1c the Bidder / Vendor for the the OEM fails to deliver the uptime, the AMC
contract period of not less than 7 contract can be reassigned without the permission
years. The AMC shall be carried of the OEM
out by OEM or its authorized
dealers for a period not less than 7
years
653 93 Appendix E - CDs should be capable of running Incase the software is tested and ready for As per RFP
1d Multi-vendor Software (MVS) and deployment at the time of ATM installation. Any
Endpoint Security Solution (EPS) changes post that would require visit charges, as
implemented by the Bank in all its required by the OEMs. Request to be amended to
CDs without any hardware mutually agreed cost
supplied by the Successful
of the Bank
654 93 Appendix E - CDs deployed should comply with Request to be amended to mutually agreed cost As per RFP
1e RBI, IBA, EMV, NPCI/NFS since certain guidelines may require hardware/
guidelines. If any new guidelines software changes
are issued by these organizations,
the bidder/vendor shall arrange
for its compliance / upgradation
and bear the cost for the same
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655 94 Appendix E - The Harddisk to be retained Request that the clause insertded for disputes As per RFP
1 g(i) beyond 180 days in case it more than 180 days to be rejected by Bank
contains the details of any
disputed transaction
logs/images/eJ till that disputed
transaction is resolved. Hence
before degaussing and disposal,
Branch should check for any
disputed transactions from
Complain Management Dept.
656 94 Appendix 1 It is the responsibility of the Suggest the term " No additional cost to the Bank" As per RFP
vendor to be changed to " mutual agreed cost with Vendor"
change/upgrade/customize the
regulatory guidelines
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657 95 Appendix 1 - The CDs have to be interfaced Suggest the term " No additional cost to the Bank" As per RFP
2.1 with BASE 24 switch. However, the be changed to " mutual agreed cost with Vendor"
Bank reserves the right to change since the links would need to be re-provisioned at
the switching interface at any the new switch
point of time. In such cases it will
be binding upon the selected
Bidder to provide the required
support to commission the CDs
with new switching interface
Bank.
658 100 Appendix 1 - The ATMs / CDs deployed should Incase the bank mandates a change of agent As per RFP
3.2.1 (a) be compatible with the EJ pulling during the course of the service contract, the cost
software agents such as of implementation would need to be bourne by
Tranxit/SDMS/Radia/Infobase the bank. Any additional cost for such software
etc.and /or with any other EJ would also need to be bourne by the bank
pulling agent that may be
deployed from time to time. Agent
installation on ATMs / CDs as may
be required from time to time will
be the responsibility of the bidder
/ vendor and will be done free of
cost i.e. without any cost to the
Bank
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659 100 Appendix 1 - ATM-wise EJs should be stored in 6 months as mentioned above in the same clause. As per RFP
3.2.1 (d) the EJ server of the Vendor at a The data would be purged by the bidder post 6
centralized location for minimum months. If the bank likes the bidder to retain any
period of 6 months. Bidder to specific data, the same is to be communicated by
ensure EJ pulling from the ATM at the bank before 180 days time period
specified time as per
Bank/vendor's specifications. ATM-
Wise EJs pulled are to be spooled
separately and pushed to the
designated server on daily basis.
ATM-wise EJ data should be made
available for a minimum period of
twelve months. The EJ data may
be purged by the Bidder after
seeking confirmation of the Bank,
after taking necessary Backup and
handing over this backup to Banks
Team.
660 100 Appendix 1 - Facility for remote loading of CD CD Screens pushing would be dependent on size As per RFP
3.2.2 (b) screens and Software distribution and number of Screens.
should be available including
provision of software for such
facilities and the activity should be
carried out by the bidder/vendor
free of cost.
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661 100 Appendix 1 - Facility for remote loading of CD Suggest the clause be amended to " Mutally As per RFP
3.2.2 (b) screens and Software distribution agreed cost"
should be available including
provision of software for such
facilities and the activity should be
carried out by the bidder/vendor
free of cost.
662 101 Appendix 1 - The CD screen will only be used for Suggest adding of clause " should not If the same As per RFP
3.2.2 (c) display of publicity material of does not affect/ delay the customers waiting for
Bank or financial institutions transacting "
which are approved and regulated
by entities like RBI, SEBI, IRDA,
PFRDA etc. (Subject to compliance
with regulatory guidelines).
However, the Bank can utilise the
ATM screens for displaying its own
products (to the extent of 33% of
the available time).
663 101 Appendix 1 - The solution should be capable of Anitvirus patches distribution will be dependent As per RFP
3.2.2 (i) centralized distribution of on Bandwidth and TSS allowing it
antivirus patches to the CDs
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664 101 4.3 Bidder/Vendor shall conduct site Request for minimum gaurantee to be provided As per RFP
identification exercise and offer for such cases
suitable site in the vicinity of
locations desired by the Bank.
Vendor cannot refuse installation
of ATM at the site desired by the
Bank. In case of refusal or non
665 112 4.3.1 (i) Installation and maintenance of High battery backup requires a high charging time. As per RFP
UPS with minimum 4 hours If the supply is erratic, there would be exceptions
battery backup. At locations or to this.
where electricity availability is
erratic, battery backup should be 8
hours is required. However, it is
supply arrangements like DG set,
solar power, etc.
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666 113 Caretaker Caretaker to be provided by the Suggest cost be shared by Bank at mutal agreed Revised Clause
Services vendor wherever Bank or Law rates
at no extra cost to the Bank
667 118 5.2.9 .1 Intimation to Bank within 3 Suggest time frame to be amended to 30 min As per RFP
minutes of fault occurrence.
668 118 5.2.9.2 Initiation of remedial action within Suggest time frame to be amended to 30 min As per RFP
3 minutes from occurrence.
669 119 5.2.10.7 There shall be no exclusion to Exceptions such as bank not providing Cash, late As per RFP
availability, except force majeure Cash, inadequate cash in indented denominations,
case like flood, earthquake, accessibility issues, bank dependencies, Riots/
natural calamities and vandalism Strike, Local power failure beyond UPS back up,
cases. etc would need to be included
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670 121 5.2.11.22 Providing on the call support to This would be done incase the TSS/ WDV is As per RFP
provide the One-Time-Password provided by the Service provider
to service provider at the endpoint
site using the Centralized Access
Management Solution after
Inventory
671 124 5.3 (b) "The Central help desk should be Suggest a dedicated toll free number be allowed As per RFP
customized to cater to the Banks instead of telephone number
requirements, which eliminates
any process duplication. In
addition the successful bidder
would be expected to have a
service centre with dedicated
telephone number in each of the
districts in the geography for
which they are implementing the
contract."
672 124 5.4 (g) Taking backup of camera images Suggest this be amended to be an additional As per RFP
(of all three camera mentioned in service to Bank as these will involve commercials
Technical Specifications) on and cannot be under FLM services. Also, request
monthly basis on a suitable for Bank to look at mutually agreed rates for the
backup media and handing over same
the same to the controlling office.
673 125 5.4.1(j) If Thermal Paper used for Receipt, Suggest deletion of the clause as retention of As per RFP
it should have the quality to retain thermal paper is dependent on various factors like
the print at least for one year temperature and moisture
period.
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674 131 5.5.5.5.7 "The CIT agencies shall check the Suggest that currency handed over by Bank be As per RFP
quality and quantity of the sorted and ATM fit currency only. For areas where
currency notes at the time of Bank is not providing space and note sorting
delivery by the Bank before taking macines, clause to be amended to allow CIT to
the same to their vaults and Bank aloow return of non ATM fit currency before next
shall take acknowledgement of cash handover from Bank
the cash handed over to CRA in a
register maintained for the
purpose. If any shortfall is noticed
thereafter, Vendor shall be
responsible for the same.
Wherever possible, Bank shall
provide to the CIT agencies space
and Note Sorting machines for the
purpose. Forged/soiled notes may
be returned to the Bank
immediately thereafter. Any
subsequent claim for
forged/soiled notes shall not be
accepted by the Bank."
675 131 5.5.5.5.8.2 Bank shall levy penalty of Rs.1000 Suggest for removal of penalty clause As per RFP
per incident, if Reject Bin full is not
cleared within 4 hours
676 132 5.5.5.5.8.3 FLM calls related to bottom hatch TATs would be dependent based on distance of As per RFP
of the ATM that requires opening site from CRA Hub. Suggest TAT be revised.
of ATM safe / vault shall be
attended by Vendor appointed
CIT. Response time for attending
FLM calls shall be 2/4 hours for
VIP/Non VIP ATMs
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677 132 5.5.5.7 Any shortage of cash because of Suggest for ANY SHORTAGE to be modified to As per RFP
CRA activities whatsoever and for INFEDELITY SHORTAGE CASES ONLY
whatever reason shall be made
good to the Bank within 7 days
without waiting for admissibility
or settlement of the insurance
claim. Any amount of such
insurance claims received by the
Bank shall be remitted to CRA by
the Bank after adjustment of
outstanding dues if any. The CRA
shall ensure correctness and
genuineness of the cash and shall
take only ATM fit currency notes
for replenishment to its
possession. Counting facility for
currency notes shall be provided
by the Bank. Once the note
packets are taken out of Banks
premises the Vendor would be
responsible for shortage and fake
currency if any, noticed
subsequently
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678 132 5.5.5.7 Any shortage of cash because of Suggest TAT of 7 days be changed based on As per RFP
CRA activities whatsoever and for quantum of loss i.e Below 10 lacs “ 7 days / 10 lacs
whatever reason shall be made “ 50 lacs “ 15 days/>50 lacs “ 30 days
good to the Bank within 7 days
without waiting for admissibility
or settlement of the insurance
claim. Any amount of such
insurance claims received by the
subsequently
679 133 5.5.5.12 If the Bank provides a generic tool Suggest clause be amended to "If the Bank As per RFP
for monitoring of movement of provides a generic tool for monitoring of
cash the Vendor shall integrate it movement of cash the Vendor shall integrate it
with their system without any with their system at mutual discussion with Bank."
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680 134 5.5.5.6 The Vendor is responsible to Suggest TAT be changed based on quantum of loss As per RFP
reimburse the Bank the loss of i.e Below 10 lacs “ 7 days / 10 lacs “ 50 lacs “ 15
Cash in transit, cash held in Vault days/>50 lacs “ 30 days
of CMA without waiting for
settlement of Insurance claim
within 15 (fifteen) working days
from the date of loss.
681 134 5.5.7 The Vendor shall submit to the Suggest the BG be set at Rs. 10,000 instead of Rs. As per RFP
concerned LHO a Bank Guarantee 50,000
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682 138 5.5.12.3 The Vendor shall submit to the Suggest deletion of the clause As per RFP
concerned LHO a Bank Guarantee
683 139 5.5.14.2 Bank shall provide the required Suggest time be changed to 10 AM instead of 12 As per RFP
cash (as per denominations as PM
mentioned in indents raised by
Vendor) of ATM fit cash before 12
PM to the CIT.
684 179 1.11 (ii) Additional Rs.5000/- if cash out Sugest deletion of the clause. Standard deduction As per RFP
continues beyond 12 hours, for of Rs. 1000 per instance to be retained
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685 20 19 vii Till execution of a formal contract, The Bank to consider signing Contract along with As per RFP
the RFP, along with the Banks issuance of the PO to make it a binnding
notification of award by way of contractual obligation as the Bidder should not be
issuance of purchase order and exposed to terms which are excluded by the
Service Providers acceptance Bidder as part of its Bid response based on which
thereof, would be binding the Bidder is awarded the project and as a
contractual obligation between consequence of which the Bidder's EMD and / or
the Bank and the successful BG is subjected to forefeiture as per section 19 ix
Bidder. of the RFP
686 20 19 ix Failure of the successful Bidder to The Bank to consider signing Contract along with As per RFP
comply with the issuance of the PO to make it a binnding
requirements/terms and contractual obligation as the Bidder should not be
conditions of this RFP shall exposed to terms which are excluded by the
constitute sufficient grounds for Bidder as part of its Bid response based on which
the annulment of the award and the Bidder is awarded the project and as a
forfeiture of the EMD and/or BG. consequence of which the Bidder's EMD and / or
BG is subjected to forefeiture as per section 19 ix
of the RFP
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687 22 25 - "Service Provider shall provide and "Patches can be deployed but any version change, As per RFP
Services - II implement patches/ upgrades/ which will have commercial impact need ot be
updates for hardware/ software/ kept out of scope of RFP, as licences are linked
operating System / middleware with end customer and non transfarable. All
etc as and when released by deliverables will be maintained as per the RPF
them/ OEM or as per BOQ & speciefications during the contract period,
requirements of the Bank. Service as we cannot envasize the number of upgrades or
Provider should bring to notice of commercial asspects of same. thsi will be bring in
the Bank all releases/ version to bank notice as and when released by OEMs."
changes. All product updates,
upgrades & patches shall be
provided by Service Provider free
of cost during Contact period."
688 22 24 Performance security in form of The Bank is desirous of reserving the right to As per RFP
Bank Guarantee [BG] for the terminate the Agreement for its convenience by
amount with validity period as giving 60 days notice to the Vendor, which means
specified in this RFP strictly on the that any point, the term of the agreement will be
format at Appendix-H is to be reduced to 60 days if the Bank exercises the right
submitted by the finally selected to terminate the agreement for its convenience.
Bidder (s). The BG has to be issued But the Bidder is expected to submit a PBG for full
by a Scheduled Commercial Bank 7 years. Hence, it is suggested that the Bank
other than SBI and needs to be should consider the the BG on annual basis rather
submitted within the specified than taking the BG upfront for 84 months.
time of receipt of formal
communication from the Bank
about their Bid finally selected.
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689 22 25 ii Service Provider shall provide and The Bank to clarify that all costs associated with As per RFP
implement patches/ upgrades/ all future upgrades, regulatory, administrative
updates for hardware/ software/ guidelines, changes or replacement (except
operating System / middleware normal wear and tear) (whereever appearing the
etc as and when released by RFP) to be mutually discussed and agreed with the
them/ OEM or as per Bank, which will be paid by the Bank separately.
changes.
690 22 25 iii Service Provider shall obtain a Bidder cannot support for older versions in case As per RFP
written permission from the Bank the OEM has announced End of Life and unless the
before applying any of the OEM agrees to provide extended support, in
patches/ upgrades/ updates. which case the Bank should agree to bear the
Bidder has to support older costs for obtaining extended support.
versions of the hardware/
software/ operating system
/middleware etc in case the Bank
chooses not to upgrade to latest
version.
691 23 25 v All product updates, upgrades & Bidder cannot support for older versions in case As per RFP
patches shall be provided by the OEM has announced End of Life and unless the
Service Provider free of cost OEM agrees to provide extended support, in
during Contact period. which case the Bank should agree to bear the
costs for obtaining extended support.
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692 23 25 vii During the ATS/AMC period, Bidder cannot support for older versions in case As per RFP
Service Provider will have to the OEM has announced End of Life and unless the
undertake comprehensive support OEM agrees to provide extended support, in
of the product or specified which case the Bank should agree to bear the
hardware/software and all new costs for obtaining extended support.
versions, releases, and updates for
all standard product or specified
hardware/software to be supplied
to the Bank at no additional cost.
During the support period, Service
Provider shall maintain the
product or specified
hardware/software to comply
with parameters defined in this
RFP. Service Provider shall be
responsible for all costs relating to
labour, spares, maintenance
(preventive and corrective),
compliance of security
requirements and transport
charges from and to the Site (s) in
connection with the repair/
replacement of product or
specified hardware/software.
693 25 XV RCA of any event to be submitted Since there are multiple parties involved in this Revised clause:
to the Bank within 24 hours of requirement the RCA has dependency of multiple Preliminary RCA of any event to be submitted to the Bank within 24
occurrence of event parties and we recommend that this be kept out hours of occurrence of event and thereafter the final RCA to be
of the scope of this RFP and are dealt on case to submitted within a maximum of 72 hours.
case basis
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694 25 31 "LIMITATION OF LIABILITY The "The total cost of the Project over the tenure of As per RFP
total cumulative liability of either the Agreement will be high enough to make the
Party arising from or relating to exposure as good as unlimited for the Vendor. It is
this Agreement shall not exceed suggested that the Bank should consider limiting
the total amount payable to the the aggregate liability of the Vendor during the
Vendor by the Bank for the term of the Contract to the extent of amount paid
contract period. Provided to Vendor during 3 months preceding the date of
however, this limitation shall not claim considering that there are instances under
apply to any liability or damages section 21.3 (Appendix J - Draft SLA) where the
arising from (a) willful misconduct cap of liability will not apply. Further, the vendor
of the Vendor; (b) indemnification liability for cash loss is limited to the ATM Loss
against third party claims for Liability, Transit Loss Liability and Vault Loss
infringement; (c) breach of Liability and hence, the sub-section d to be
confidentiality obligations; (d) loss deleted. "
of Banks Cash held in CD, in
Transit and / or in Vault held by
the Vendor or any agency engaged
by the Vendor."
695 28 36 vi Service provider agrees that the The entire clause 36 vi to be removed. No Bidder As per RFP
Bank owns the entire right, title will be able to commit to the requirement of the
and interest to any inventions, said clause 36 vi.
designs, discoveries, writings and
works of authorship, including all
copyright laws
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696 28 36 vii The Intellectual Property Rights on The entire clause 36 vi to be removed. No Bidder As per RFP
the software code, copyright and will be able to commit to the requirement of the
source code for various said clause 36 vi.
under this RFP, and any other
component/ framework/
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697 29 37 If Service Provider fails to deliver The Bank to clarify under what circumstances will As per RFP
and perform any or all the Services the liquidated damages be imposed on the
within the stipulated time, Vendor.
schedule as specified in this
RFP/Agreement, the Bank may,
remedies under the
698 32 40 Termination for Default The Bank to clarify if the Bank will takeover the As per RFP
ATM and related Assets at a mutually agreed price
in the event the agreement is terminated for
default
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699 33 43 Termination for Convenience Please make note that the Bank reserves the right As per RFP
to terminate the Agreement wholly or partly for
its convenience by giving 60 days notice to the
Vendor, which will have implication on the costs
incurred by the Bidder on the basis of the 7 year
contract such as stamp duty, capex costs, BG
costs, regulatory compliance costs and other
incidental costs such as the resource costs etc. to
service the Bank. The Bank should remove the
clause for termination for convenience or clarify if
it will pay termination costs upon exercise of its
right to terminate the agreement for convenience,
wholly or partly which should include ther
reimbursement of stamp duty, foreclosure costs
for ATM, ATM sites and Related Assets deployed
by the Bidder at the site, cost of BG, regulatory
compliance costs etc. Further, the Bank to clarify
if the Bank intends to take over the ATMs /
Related assets along with ATM sites upon expiry
or termination of the Agreement and the costs of
the same. "
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700 35 47 vi All expenses, stamp duty and In the light of the right to terminate the As per RFP
other charges/ expenses in Agreement for convenience retained by the Bank
connection with the execution of by giving 60 days notice, it is proposed that the
the Agreement as a result of this stamp duty amount should be equally borne by
RFP process shall be borne by the Parties or the Bank should agree to reimburse
Service Provider. The Agreement/ the stamp duty paid on a pro rata basis for the
Contract would be stamped as per balance tenure of the Agreement along with other
Maharashtra Stamp Act, 1958 and implied costs incurred by the Bidder.
any amendment thereto.
701 35 47 vi All expenses, stamp duty and In the light of the right to terminate the As per RFP
other charges/ expenses in Agreement for convenience retained by the Bank
connection with the execution of by giving 60 days notice, wholly or partly, it is
the Agreement as a result of this proposed that the stamp duty amount should be
RFP process shall be borne by equally borne by the Parties or the Bank should
Service Provider. The Agreement/ agree to reimburse the stamp duty paid on a pro
Contract would be stamped as per rata basis for the balance tenure of the
Maharashtra Stamp Act, 1958 and Agreement along with other implied costs
any amendment thereto. incurred by the Vendor as mentioned below.
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702 37 53.1 53.1 The Vendor hereby "The Bank to clarify as to why two different As per RFP
indemnifies the Bank, and shall indemnity provisions are provided in the RFP,
always keep indemnified and hold section 53 on 37 and the other section 6 on page
the Bank, its employees, 195. It is suggested that the Bank should consider
personnel, directors, (hereinafter single indemnity provision that it expects from the
collectively referred to as Bidder to enable the Bidder to avoid disparity and
Personnel• ) harmless from and to enable assess the risks and arrive at a
against any and all losses, competitive price. Further, the Bank should limit
liabilities, claims, actions, costs the indemnities with respect to loss or damage
and expenses (including attorneys' resulting solely and directly from Bidder's gross
fees) awarded against the Bank negligence and wilful misconduct which has been
relating to, resulting directly from clearly defined by the Bank in the RFP rather than
or arising out of any claim, suit or seeking a broadly worded indmenity provision to
proceeding brought against the make fair assessment of the risks. The Bank should
Bank as a result of: a. Banks bona consider not having the langugage highighted in
fide use of the Deliverables and red in final the indemnity provision to be added to
/or the Services provided by the SLA and the blue wordings to be included.
Vendor under this RFP; and/or b. Further, the Bank should add section 53.2, 53.5
an act of error or omission of the and 53.of RFP 6 to section 6 of the APpendix J -
Vendor, its employees, agents, sub Draft SLA "
contractors in the performance of
the obligations of the Vendor in
breach of the RFP; and/or c. claims
made by employees or
subcontractors or subcontractors
employees, who are deployed by
the Vendor, against the Bank;
703 39 54.9 and/or d. any lease
Data Encryption/Protection requesting bank to provide more clarity on this The same wiil be shared with the selected Vendor(s).
requirements of the Bank. point
704 47 Appendix A We hereby certify that we The Bank to help with the MAF Format if any MAF format attached at appendix-O.
(participating in RFP as OEM)/ our
OEM have a support center and
level 3 escalation (highest) located
in India.
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705 53 1.1.0 8th Generation Intel® Core„ i5 We as ATM OEM need to plan for the 7 years Revised Clause:
Processor or higher with minimum support and integrate the ATM Core with OS & 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above XFS. This requires proper roadmap planning. GHz and 6 MB cache or above. Vendor to provide the supported
Request bank to amend the clause so that we can OS/Patching related software/hardware upgrades without any cost to
deliver a properly tested ATM with contracted life Bank during the contract period.
period support. "Intel 6th Generation i5 Processor
or higher with minimum 3.3 GHz turbo speed with
6 MB cache or above"
706 55 4.6.0 Reject BIN or Divert cassette bin We recommend to use Standard lockable divert Revised Clause:
with lock and key with capacity to bin which can be locked through a serial tags Reject BIN or Divert cassette bin with lock and key with capacity to hold
hold at least 500 notes. which can be tamper evident. Adding lock to atleast 200 notes.
and adds many operational challenges.
Recommended clause "Lockable Reject or Divert
bin with capacity to hold at least 500 notes."
CEN1 or higher
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709 56 4.15.0 The machine should have This clause is not applicable for Cash Dispenser. Clause deleted.
capability to recognize the year of Request bank to review and delete the clause
or up to a certain year may be
the Bank
system
Conditioner)
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No No.
from the Bidder.
Page 277 of 348


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No No.
specifications
contract period."
(Mandatory = Y)
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721 71 21.1.0 Co-ordinated LED Lights Indicators Request bank to relook into this clause as per Revised Clause:
at Card Reader, Cash slot industry practice Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
722 72 22.0. There should be 8 FDK keys with In this RFP, Bank is largely calling for Touchscreen As per RFP
Braille Impressions (4 on either as a input device. With advanced technology,
side of the Screen) for selecting touch screen have become the mode of
the various options being interaction and is highly reliable. Adding FDK
optional feature
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725 82 Appendix 4c- Tracking Delivery of Cash. Ability Request Bank to clarify on the requirement. As per RFP
AD1.2.0 of MS Tool to Integrate with a
generic tracking tool .
726 83 AD2.1.0 ESR - Secure electronic interface requesting bank to provide more clarity on this As per RFP
between Management Centre, point
Bank and cash replenishment
agencies
727 85 Appendix 4c- Maintain Password Ownership of Request Bank to clarify which Password bank is As per RFP
AG4.3.0 Configurable managed objects referring. Also Need confirmation on if the Bank
will provide solution for Password Management
Tool.
728 93 1-d CDs should be capable of running As vendor is paid on per transaction, we requets As per RFP
Multi-vendor Software (MVS) and bank to let the vendor decide on the ATM
Endpoint Security Solution (EPS) application, else it will always be conflict between
implemented by the Bank in all its HW vendor & MVS vendor on the ownership of
CDs without any hardware the problem resolving. Screens can be provided by
changes. The Endpoint Provider bank and will be loaded as per the SLA agreed
will be responsible for testing, with bank.
of the Bank.
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729 94 5 to 8 "5. For cassette swaps in ATMS RBI Need more clarity on business rules to be The same wiil be shared with the selected Vendor(s).
Circular RBI/2017-18/ DCM (Plg.) followed on cassette swap
No.3641/10.25.007/201/2017-18
dated 12th April 2018 6. Circular
no. RBI/2017-18/152 (DCM (Plg)
No.3563/10.25.07/2017-18) dated
06- 04-2018 on Cash Management
activities of the banks - standards
for engaging the service provider
and its sub-contractor. 7. Circular
no. RBI/2018-19/183 DCM (Plg)
No.2746/10.25.07/2018-19 May
14, 2019 on Outsourcing of Cash
Management “ Reconciliation of
Transactions. 8. Circular no.
RBI/2018-19/214 DCM (Plg.)
No.2968/10.25.007/2018-19
dated June 14, 2019 on E-
surveillance, OTC locks &
Grouting."
730 95 2.2 I. All On-site ATMs and Off-site Requesting bank to provide distribution of Onsite As per RFP
ATMs should be networked, and Offsite machine Count. Also bidder would like
monitored and managed by the to know whether the Connectivity for Onsite
bidder / vendor. machine will be provide by the bank.
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731 95 Appendix E 11. Manage/ perform the RD We would like to clarify on the Biometrics infra. As per RFP
services (Device Registration, Key- Biometrics RD Service is hosted by individual
Exchange/ Rotation Activity, etc.) device OEM on their data center as per UIDAI
as per the guidelines or directives guidelines. Bank to support connectivity to the
received from UIDAI titled vendor server by providing firewall and network
"AADHAAR REGISTERED DEVICES port etc. Key rotation and certificates will be
TECHNICAL SPECIFICATION - provided by the device OEM as per UIDAI
VERSION 2.0 (REVISION 1)" dated requirement. Please confirm if this understanding
February 2017 or any is correct or any other scope within this RFP
amendments/ updates thereto,
instructions/ guidelines of UIDAI/
RBI/ IBA regarding biometric
authentication, in relation to the
Fingerprint Biometric devices
supplied with the ATMs/ CDs for
the length of the contract, at no
additional cost to the Bank etc.)
for the RD services (incl. Key -
Endpoint Provider/ OEM, an no
infrastructure (HW, SW, HSM, etc.)
for the RD services (incl. Key-
OEM, at no additional cost to the
Bank.
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732 96 2.2 IV. The minimum bandwidth in Requesting bank to provide distribution of Onsite Please refer Circle-wise Installation Numbers (Tentative) on Page 53 for
case of VSAT last mile at each and Offsite machine Count. Also bidder would like the breakup of Onsite and Offsite numbers.
location for each ATM should be to know whether the Connectivity for Onsite
dedicated 64 Kbps with 100% machine will be provide by the bank. Selected vendor has to provide connectivity on both onsite and offsite
concurrency (demand as on locations
733 96 2.2 IV. The minimum bandwidth in "We request the bank to re-look at the bandwidth As per RFP
case of VSAT last mile at each requirement as 64Kbps with 100% concurrency at
location for each ATM should be each ATM is not provided by Telcos currently. We
dedicated 64 Kbps with 100% request the bank to change to max 8 Kbps"
concurrency (demand as on
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734 97 2.2 XVI. If rack is required at DC/DR Request bank to share the rack specification. 42 U height, 600 mm width, 1000mm length, front and back doors
location the rack specification should not have glass. Front, back door should have locks.
should match with SBI DC
standard rack specifications.
735 99 3.2 In the scenario of migration of Bidder would like to know by when bank provides The same wiil be shared with the selected Vendor(s).
MVS to OEMs native software, to migrate to the MVS software as Investment will
following conditions to be fulfilled be done by the OEM for the EJ solution to be
by the bidder. provided to the bank till the time the MVS is not
rollout and bidder ould like to know the
timeframe so adequate cost can be considered.
736 99 3.2 "Centralized Electronic Journal (EJ) "Request bank to keep ATM vendor application As per RFP
Pulling / software distribution In only, as its per transaction model. MSP should be
the scenario of migration of MVS allowed to keep the best software avilable in
to OEMs native software, market. As any problem in MVS will result in
following conditions to be fulfilled downtime or transaction loss. Or bank to give
by the bidder." minimum guratntee for the all the SW related
calles logged with bank."
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737 99 3.2 In the scenario of migration of "As vendor is paid on per transaction, we requets As per RFP
MVS to OEMs native software, bank to let the vendor decide on the ATM
following conditions to be fulfilled application, else it will always be conflict between
by the bidder. HW vendor & MVS vendor on the ownership of
the problem resolving. Screens can be provided by
bank and will be loaded as per the SLA agreed
with bank. In case Bank wants MVS software to
run on OEM machines , we request bank to
compensate for the transcation loss caused by the
downtime hours due to the MVS outage. "
738 100 3.2.1 c) The vendor has to provide EJ on Requesting bank to change this to T+3 as an As per RFP
T+1 basis for reconciliation industry practice.
purposes to bank in the format
desired by reconciliation software
of the bank.
739 100 3.2.2 a) Vendor should provide Software Bidder would like to request bank that the Screen As per RFP
and Screen distribution from will have to be provided by bank in the designated
central location to different CDs format.
rolled out under the tender to
facilitate individual configuration
and screen displays.
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740 100 3.2.1 g) In case of settlement of any Bidder is requesting bank that sometime EJ non As per RFP
claim of the Cardholder by the availability can be due to network problem and
Bank in the event of non- other problems at site in such cases request bank
availability of EJ for the same, the to provide the details to the vendor so that
Bank reserves the right to recover Vendor can remove the EJ from the machine and
the amount of transaction claim all dispute transaction request bank to check with
from the Vendor. proper reconcilation and only after vendor
approval to pass the claim to the vendor.
741 101 4. Site "4.1 The On-site CDs will be Request Bank to confirm whether HK, UPS, ATM As per RFP
Implementa installed at the Banks branch Connectivity & Electrical maintenance to be done
tion locations. The Bank will provide by Bank or Bidder for ONSITE Machine
Services the following: a) Site will be
(SIS) provided by the Bank i.e. room
with shutter. b) The electricity
connection upto the ATM room. c)
Payment of site rental d) Separate
sub-meter for electricity supply e)
Expenses for On-site CD relocation
(if desired by the Bank)."
742 105 15. E- To detect and deter a person These capabilities are under pilot stage which can As per RFP
SURVEILLAN wearing helmet, covering/masking be deployed post successful POC within 6 months.
CE / VI the face, trying to carry out any Request Bank to approve the same.
unauthorized or suspicious
activity. The command center
should warn the person to remove
helmet, mask, etc.
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743 105 15. E- To manage the crowding in the These capabilities are under pilot stage which can As per RFP
SURVEILLAN ATM site. If more than designated be deployed post successful POC within 6 months.
CE / VII persons are present at ATM sites, Request Bank to approve the same.
appropriate announcements
should be made and appropriate
action to be initiated to control
the situation
744 107 15. E- The Bank may integrate the e- Request Bank to give details of system with same The same wiil be shared with the selected Vendor(s).
SURVEILLAN surveillance installed at BLA sites integration is required.
CE / XXI with its own e-surveillance
dashboard. The Vendors should co-
operate with the integration
conforming to Banks IS policy at
no additional cost to the Bank.
745 107 15. E- All wirings must be concealed and 2 minutes is too small window to identify and take As per RFP
SURVEILLAN not accessible to an outsider. If action so request bank to modify same to 30
CE / XIV any equipment loses its minutes.
connection with the command
center, command center should
be able to identify the same within
maximum 2 minutes.
746 107 "15. E- During the currency of the Request bank to delete any upgrade, solution will The same wiil be shared with the selected Vendor(s).
SURVEILLAN contract, the system should be be maintain as per the BOQ specefied in the RFP,
CE XXV" upgraded at no extra cost to the as we cannot envasige the cost of any new
bank. Any technological technology upgrdae as we speak.
upgradation in CCTV, more
specifically due to
regulatory/administrative
requirement, no extra cost to be
charged to the bank.
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747 111 4.2 A) The vendor is required to install Request bank to share the statewise ATM rollout The same wiil be shared with the selected Vendor(s).
and maintain UPS with minimum 4 plan along with cities where they are planning to
hours battery backup. At all get these ATM installed so that the bidder can
locations or where electricity understand the quantity of UPS with different
availability is erratic, battery specification to be installed and also provide rural
backup should be 8 hours is or No/less power sites where the additional
required. However, it is power is required.
Monitoring and control purpose.
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748 111 4.3 Bidder/Vendor shall conduct site Since this is per transaction based commercial The same wiil be shared with the selected Vendor(s).
identification exercise and offer vendor will do their best to get the best possible
suitable site in the vicinity of site to install its machine. however bank cannot
locations desired by the Bank. force the vendor for installation on some sites as
Vendor cannot refuse installation the rent is paid by the vendor. If bank agress to
of ATM at the site desired by the pay the rent for such compulsion site then vendor
Bank. In case of refusal or non can look into the same. Also other factor like CRA
installation of CD at the site availability and other Vendor and service provider
desired by the Bank a penalty accessibility should also be looked upon.
equal to Rs. 5000 per day will be requesting bank to remove this clause and the
charged to the vendor after 30 penalty affiliated with it.
749 111 4.3.1 a) The site should be at the ground Request bank to remove Malls from this list as As per RFP
floor and on the main road at the bidder to like to inform bank that ATM installed in
prominent locations like corporate Malls should be irrespective of any floor as the
outlets, market places, malls, etc. crowd moves along the mall.
750 111 4.3.1 d) Bank will indicate broad area of Request bank to share this list The same wiil be shared with the selected Vendor(s).
the centre, name of District, etc.
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751 112 4.3.1 i) Installation and maintenance of Request bank to share the statewise ATM rollout The same wiil be shared with the selected Vendor(s).
UPS with minimum 4 hours plan along with cities where they are planning to
battery backup. At locations or get these ATM installed so that the bidder can
where electricity availability is understand the quantity of UPS with different
erratic, battery backup should be 8 specification to be installed and also provide rural
hours is required. However, it is or No/less power sites where the additional
responsibility of the Vendor to power is required.
supply arrangements like DG set,
solar power, etc.
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752 113 5 "Caretaker services a) Caretaker to As we cannot envasize the number or caretaker or Revised Clause
be provided by the vendor number of shift required, so request bank to keep
wherever Bank or Law this out of scope of RFP and bank can reinmurse Caretaker Services
enforcement agencies asks for it this on the actuals as per that period minimum
at no extra cost to the Bank. b) wages. a) Caretakeer Services are not required under the scope of this RFP,
The vendor must ensure that all however, Selected Vendors are required to provide caretaker services at
applicable laws framed by the no extra cost to the Bank in the emergency requirement or wherever
Central Government, State the same is needed by the Law Enforcement agencies.
Government and Local Bodies, b) The vendor must ensure that all applicable laws framed by the
including payment of applicable Central Government, State Government and Local Bodies, including
minimum wages and all laws payment of applicable minimum wages and all laws pertaining to
pertaining to contract employees/ contract employees/ labour laws are complied with while providing
labour laws are complied with caretaker services. The vendor may have to execute an indemnity bond
while providing caretaker services. in favour of the Bank in this regard.
The vendor may have to execute c) If the Vendor proposes to engage services of other agencies, full
an indemnity bond in favour of the details of all contractors parties to be enclosed.
Bank in this regard. c) If the
Vendor proposes to engage
be enclosed."
753 117 5.2.4.3 Use Simple Network Management Request Bank to share details around Make and As per RFP
Protocol (SNMP) for polling, Model of UPS equipped with SNMP cards. Also
wherever SNMP cards are Request Bank to allow Pilot to be carried out at
provided for UPS and necessary each type of UPS for better feed integration.
feed is received.
754 117 5.2.5.5 Proactive/predictive analysis & How is bank expecting this to be delivered ? Is As per RFP
recommendations. bidder expected to use any predictive tool to be
used ?
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755 118 5.2.6.1 Create and Maintain Inventory of Request Bank to confirm if Bank will provide some The same wiil be shared with the selected Vendor(s).
devices and configurations as per tool / portal for Inventory Management . Also
site takeover reports approved by need clarity on how Change Management process
Bank. will be in place to ensure Inventory is maintained
up to date.
756 118 "5.2.9.1 "Intimation to Bank within 3 3 Minutes is too small time to take action. As per RFP
5.2.9.2" minutes of fault occurrence. Considering the technology infrastructure and
Initiation of remedial action within capabilities like self healing , it's recommended to
3 minutes from occurrence." have a standard wait time for 30 minutes before
notification (call / mail / sms) to Bank is triggered.
Request Bank to modify timelines to 30 minutes.
757 118 5.2.9.4 Vendor shall attend to tickets "Is this a requirement from day 1 or later stages of The same wiil be shared with the selected Vendor(s).
raised by mobile application/e- project? Or bank may clarify, if the tickets raised
surveillance system/any other thru mobile application / esurveillance system will
system as approved by the Bank also be via Online monitoring tool access / any
from time to time. interface provided by the bank or these will be
manually reported via call / mail by the bank?"
758 118 5.2.10.2 ENDPOINT availability will be Request bank to provide the switch feed and let The same wiil be shared with the selected Vendor(s).
measured using Banks Monitoring the vendor do the monitoring of the same via
System for which an access will be their Tool and provide the best results to the
provided to Management Support bank.
Center Helpdesk team.
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759 119 5.2.10.3 Online Monitoring Tool - web Request Bank / Tool provider to provide the The same wiil be shared with the selected Vendor(s).
login access will be extended to required training for 2 to 4 weeks to bidder's team
the successful bidders to check the for using the online monitoring tool on free of
endpoint status online. Successful cost basis; providing details on the end to end
bidders should take corrective functionality including the logic for uptime
action on the basis of information calulation & ticket genreation.
displayed in the Online Monitoring
Tool.
760 119 5.2.10.6 "All machines/endpoints of the "Classification of all ATM in 2 Category is not the As per RFP
Bank will be categorized in 2 types right thing. Request bank to classify ATM as per
and maintain the availability City / Tier Level. Ie Metro, Urban, Semi Urban,
mentioned there against : Rural . Also request bank to change the Uptime %
Category Minimum targeted 93% for regular ATM and 95% for VIP. "
endpoints 95%"
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761 119 5.2.10.7 There shall be no exclusion to "Request Bank to also exclude below points while As per RFP
availability, except force majeure calculating availability of ATMs/CDs: Instances of
case like flood, earthquake, force majeure, Vandalism and delays due to
natural calamities and vandalism strikes, Bandh, Hartal, Political instability in the
cases. region (in such cases, the vendor shall inform and
seek Banks confirmation of its non-liability for
penalty) Downtime when ATMs are put in
Supervisory mode during maintenance activities
and cash loading. Downtime on account of cash
out/ Cash dispenser problem/ Reject bin full ( In
case cash loading is done by the branch). In ability
of bank's third party vendor to support or meet
the SLA Cash out down time due to non-
availability of cash ( cash not being provided as
per the indent) OR any other factor under Bank
dependency. Site not accessible for ATM
servicing. Any downtime beyond the backup
hours supported by UPS batteries. Remote sites
where local transportation is a known issue. Any
chronic power issue related site leading to huge
ATM downtime. Any ATM being shutdown on
daily basis on evening hrs Downtime due to PM
calls. Any downtime due to MVS software not
working."
762 119 5.2.11.4 The expected time of resolution Resolution Timeline will be dependent on the As per RFP
should be average 3 minutes per Remote Resolution tool provided by MVS vendor
call which are of routine nature. or other technical factors so request Bank to keep
the SLA for response time only for MS Bidder.
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763 120 5.2.11.7 Browser-based solution to enable Bidder understand, Bank already have online Your understanding is correct
branches to log incidents and track portal and Mobile Application in place will be used
resolutions. by Branches to report issue. Bidder responsibility
is to track and ensure resolution of reported
issues. Request bank to confirm on understanding.
764 121 5.2.11.22 Providing on the call support to Request bank to provide more clarity on the The same wiil be shared with the selected Vendor(s).
provide the One-Time-Password requirement. Request bank to confirm if the
to service provider at the endpoint access along with training be provided to MS
site using the Centralized Access bidder for generation of One time Password of
Management Solution after Access management tool.
Inventory.
765 122 5.2.14 The Vendor will need to integrate Request bank to provide details for such Online The same wiil be shared with the selected Vendor(s).
with the Bank, for the feed Monitoring Solution/ Switch based Monitoring
distribution system for Online Tool. Also, the vendor will need timeframe of
Monitoring Solution (OMS)/Switch atleast 4 to 6 weeks for developing such
based Monitoring Tool of the integration before the project begins. Request
Bank. The Vendor will be provided bank to confirm acceptance on the same
web access of OMS/Switch based
Monitoring Tool for Operational
System.
766 125 5.5 All pecuniary liabilities arising out The Bank to explain the meaning of "all pecuniary All liabilites relating to or consisting of money/cash.
of Cash Related Services shall be liabilities" when the Bidder's liability with ATM,
to the account of the Managed Transit and Vault Loss is defined under the RFP.
Services Vendor.
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767 125 5.5 The Vendor shall comply with "> Request bank to share historical data, As per RFP
Banks instructions in this regard minimum 24 months. > Historical File: 24 hrs
from time to time. Vendor alone details like cash loaded, cash dispensed, cash
shall be accountable to the Bank decreased & end closing balance at ATM level &
and responsible for mandatory denomination level. Cutover time 00 hrs midnight
Service Level Agreement (SLA). preferable. > Request bank to share daily Feed
The Cash related activities shall file in bidder's file format with all basic mandatory
include, inter alia, receiving cash fields like... Opening balance, closing balance,
from a designated Centre /branch dispensation, cash increased, cash decreased, pre-
of the Bank / Reserve Bank of replenishment % at denomination level for better
India (in case of strike in Banking forecast accuracy. > Bidder would not be able
sector except in RBI/Natural to meet bank's expectation to an extent in
calamities) and replenishing the absence of feed file with all mandatory fields."
same in endpoint on the same day
performing End of Day (EOD)
functions at site and furnishing
detailed MIS as required by the
Bank. The Vendor / CRA shall be
responsible for reconciliation of
cash and resolution of all
complaints related to ADMIN
transactions at the ENDPOINT and
Vault end. In this regard, vendor
shall adhere instructions issued by
the Bank from time to time in the
interest of the Bank, latest
instructions issued by RBI vide its
768 127 5.5.5.2 letter
Vendor No. RBI/2018-19/183
shall manage and report Requesting bank to provide more information on As per RFP
all cash placements, store spare this point is bank going to provide Vaulting facility.
currency for Scheduled and
Unscheduled Replenishments, in
the manner, frequency and
amounts mutually agreed with
Bank.
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769 127 5.5.5.3 Bank shall provide the required "Bidder would send tentative cash requirement on As per RFP
sorted cash (as per denominations T-1, would request bank to confirm cash
as mentioned in indents raised by availablity at denomination level, then final indent
Vendor) of-fit notes to the CIT. would go on T early morning for cash withdrawal.
Cash indents shall be submitted at There might be variation +/-30 to 50% between
cash link branches adequately in tentative vs final indent due to abnormal
advance. Cash is to be issued by dispense, execution of indented value, CRA failure
Bank from one or more etc. Request bank to provide detailed process
designated branch in each city document for cash indenting & replenishment "
identified for this purpose. In case
of emergency, Bank may direct
CRA to collect cash from any other
branch in the city. Vendor shall
submit to Banks designated
branch a list of CITs authorized
signatories to sign withdrawal slip;
and CITs authorized operation
staff.
770 128 5.5.5.5.1 Administrative Maintenance - The " > We understand daily EOD only on bank As per RFP
CRA/CIT shall conduct EOD activity working days. > Bidder request to give
on ATM on daily basis and submit relaxation for sites which is far away or in outskirt,
necessary reports. At the time of may not feasible to attend daily, would request
daily end of day activity, CIT shall alternate day, such list can be shared post
retrieve and account for mutilated implimentation."
cash from the divert cassette;
replenish receipt tapes, ribbons
and print cartridges, if required.
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771 129 5.5.5.5.4 "Currency Vaulting Service (a) "> Bidder would send tentative cash As per RFP
Daily Overnight Vaulting Facility (T- requirement on T-2, would request bank to
1 Vaulting): The Bank shall avail confirm cash availablity at denomination level,
the daily overnight vaulting facility then final indent would go on T-1 for cash
wherever vaults are available. T is withdrawal. There might be variation +/-30 to 50%
the replenishment day. With this between tentative vs final indent due to abnormal
arrangement, the replenishment dispense, execution of indented value, CRA failure
of cash in ATMs can begin at early etc. > Bidder will dispatch routes from
morning hours by providing cash overnight vaulting cash in vaulting location &
to vendors 1 day prior (T-1) to wouldn't be responsible for cash out if bank issued
replenishing day (T) at the centres less cash at denomination level for overnight
where Vaulting Facility is available. vaulting. > Bidder would not able to return
The vendor will share the ATM cash on same day if machine is faulty even though
wise, denomination-wise indent bank working."
on T-2 day to the respective
Currency Chest/ Cash-linked
branches of the ATMs. After going
through the indents, the branch
shall advise the vendor its cash
availability position and arrive at
the final indent on the T-2 day
itself. The indented cash will be
given to the CITs on T-1 day during
the Banking hours. The CITs to
commence cash replenishment
early morning next day i.e. the T
day and replenish all the machines
772 131 5.5.5.5.8.2. on theshall
"Bank T daylevy
for penalty
which the
of cash
Rs.1000 Penalty is too high request bank to change the As per RFP
per incident, if Reject Bin full is not same to 100/- Per Incident.
cleared within 4 hours"
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773 132 5.5.5.7 Any shortage of cash because of "Request Bank to raise any shortage within 3 days As per RFP
CRA activities whatsoever and for of incident occurence; so as to settle the shortage
whatever reason shall be made claims within 7 days as per RBI guidelines. Also,
good to the Bank within 7 days request bank to confirm that EJ for the shortage /
without waiting for admissibility disputed case will be shared by bank along with
or settlement of the insurance the incident reported; until otherwise bidder will
claim. Any amount of such not be liable to make good for any shortage
insurance claims received by the observed "
subsequently.
774 132 5.5.5.6.4 If cash is not provided by Bank > Request bank to change the cash provided As per RFP
before 12 noon to the CIT. cut-off time as 11 AM
775 132 5.5.5.6. Vendor shall not be responsible "Request bank to also give relaxation on below As per RFP
for cash outs and related points: i). Abnormal increase in cash withdrawals
downtime of ATM if it arises due by cardholders, high dispensation from machine;
to following reasons: ii) Far offsite machine, where replenishment
couldn't be possible daily, bidder can share such
list."
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776 133 5.5.5.10 For the purpose of cash > As per the RBI guidelines, all the locks to be As per RFP
replenishment CIT shall have a upgraded as OTC. In case of mechanical locks,
crew of two custodian and one- bidder will not be liable for any cash loss.
time combination to open the Mas
Hamilton/KABA/S&G lock /
Securam / equiv. system (OTC)
shall be dispatched by CITs central
location.
777 134 5.5.6 It is the sole responsibility of the We request bank to keep Cash in CD insurance out As per RFP
Insurance Vendor to obtain adequate of scope of RFP as the cash is propoerty of the
insurance cover for the CDs, UPS, bank and is only gven to MSP to provide service to
and other infrastructure owned bank under bank own brand ATM Sites.
and deployed by the Vendor and
also Cash in transit, Cash in the
CDs and Cash held in Vault of Cash
Management Agency. The Vendor
is responsible to reimburse the
Bank the loss of Cash in transit,
cash held in Vault of CMA without
waiting for settlement of
Insurance claim within 15 (fifteen)
loss.
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778 136 5.5.8.9 "Any cash loss to the Bank due to "Request bank to also share video footages in As per RFP
cash shortage in ATMs shall be addition to the transaction details, reports, to
intimated to the Vendor, with justify the claim to the CRA as per RBI guidelines .
supporting documents/proofs "
date of submission of reports by
the Vendor. The Vendor shall
respond to such communication
Banks calculation of the claimed
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779 137 5.5.10.3 Due diligence shall be done by We understand bank will provide sorted cash to As per RFP
Vendor's CIT to identify forged CIT for Cash Replenishment and hence this clause
notes. The forged notes found will not be applicable. Request Bank to confirm
during sorting by the CIT, the same
shall be returned to Bank and the
Bank shall accept the same. Notes
once accepted by either party
shall be its sole responsibility.
780 138 5.5.12.3 Defrauded amount if any, shall be Bidder shall be liable to make good the defrauded As per RFP
by made good alongwith interest amount only after the same is proven to be
thereon at Banks prevailing clean committed by bidder's contracted CIT or
overdraft interest rate at material employees.
time alongwith penalty at the rate
of Rs.10000 per Rs.one lac or part
thereof, by Vendor to BANK within
30 (thirty) days of occurrence of
such fraud without waiting for
admissibility or settlement of the
insurance claim, if any. If the
Vendor fails to make such
payment with the said period of
30 days, then Bank reserves the
right to recover the same by
invoking the Bank guarantee
submitted.
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781 152 CASSETTE Vendors will arrange the cassettes "Need more clarity on how bank will evaluate the Cassette swap to start from the beginning of rolllout.
SWAP at its own cost for replenishment vendor for cassette swap. Quoting both for Add
SERVICES and evacuation of cash under Cash method & Cassette swap will increase bank's
ON OPEX cassette swap method. Further, TCO predominantly high. Request bank to specify
BASIS vendor will replenish/evacuate the the timeframe for implementation of Cassette
cassettes at its own premises and swap method. "
782 164 Weekly 11 Report on cash efficiency ratio Requesting bank to confirm whether they are FOS
(CER) looking for FOS or CER. Please confirma nd advise.
783 175 1.7.5.2 Penalty for not maintaining target Penalty at lower slab is very high up to 25% . As per RFP
availability Request Bank to review same and revise same to
15%. Also request Bank to give relaxation of 2% in
Uptime SLA for Penalty Calculation during first
year of contract considering the transition period.
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784 175 1.7.5.1 "There will be no exclusion to "> Request bank to exclude following As per RFP
availability, except force majeure parameters from donwtime- i. Non-availability of
case like flood, earthquake, cash as per bidder's cash indent; ii. Non-
natural calamities and vandalism availability of denominations as per bidder's cash
cases." indent; iii. Non-issuance of cash from the cash
issuing branch of the bidder as per agreed time for
each location; iv. Abnormal increase in cash
withdrawals by cardholders, high dispensation
from machine; v) Late cash issuancy by bank, i.e.
after 11 AM. vi) There should be relaxation for
uncontrollable factors, natural disasters & also
there could be possibility of loading/EOD skip by
bidder/CRA due to abnormal/uncontrollable
situation like riots, force meajure, far offsites,
transportations, area power failure, SLM bank
dependency, access restriction, captive sites, ATM
down at the time of loading etc. vii) Far offsite
machine, where replenishment couldn't be
possible daily, bidder can share such list."
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785 177 1.9 Rs.1000/- per incident shall be "Given Penalty for consumable is very high so As per RFP
levied if consumable are not made request Bank to relook penalty and revise same
available within four hour from appropriately capped to Monthly Payout for
the time information available in consumable for given site. Request Bank to reduce
Online Monitoring Solution or the Penalty to rs 100/-"
complaint lodged by Bank official
at the portal and/ or advised by
Channel Manager or by the Bank
official in this regard.
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786 177 1.8 "Housekeeping SLA : Maintenance "Request Bank to confirm whether Housekeeping As per RFP
of endpoint site clean and in service is needed for both Onsite and Offsite
proper condition. Cleaning of the machine. Request Bank to set mechanism for real
site twice a day including time escalation with Pictures from the Bank
floor/glass/walls etc for regular Officials so that MS vendor can take necessary
endpoints and thrice a day for VIP action immediately for resolution of issue
endpoints. Penalty : For Regular reported. Request Bank to cap the penalty at
endpoints : The penalty of monthly invoice value of Housekeeping Service for
Rs.2000/- per site shall be levied if that particular site. It is further requested that
endpoint site is not maintained Bank may define the exact requirements under
clean and in proper condition. The ""clean site"" with the successful bidders to
penalty shall be levied for each evaluate service level performance."
instance reported by Channel
Manager/ bank official. For VIP
endpoints: The penalty of
Rs.3000/- per site shall be levied if
endpoint site is not maintained
clean and in proper condition. The
penalty shall be levied for each
instance reported by Channel
Manager/ bank official. An
additional penalty of Rs.5000/- per
site per month shall be levied if
Vendor receives more than 2
recorded complaints from the
Bank for that particular site in the
particular month, pertaining to
unsatisfactory maintenance,
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787 177 1.1 "Cash Management Penalty for "> The industry standard formula is Opening / As per RFP
not maintaining target FoS : Factor dispense, request bank to change the same. >
of Safety (FoS)• , i.e. the ideal FOS & cash out are internconnencted with each
amount of Cash that should be other, reduction in FOS may increase cash out
present in the ATM to prevent instances. > To maintain targated FOS, even
Cash out and idle cash situation. nominal variation in dispensation may lead to
FoS will be fixed at 2.0 i.e. for cash out so bidder shouldn't be liable for
every Rs.100 withdrawn, there excess/high/variation in dispensation. > 18.6%
should be upto Rs.200 in the penalty- It is too high, would request to reduce
machine. It can be calculated as: the same. > 18.6% penalty for vault is too high,
[Opening cash in the ATM + would request to reduce same. > The excess
Amount of cash replenished] -------- cash penalty in vault should be applicable for
---------------------------------------------- untilized cash, means cash which bidder fails to
--------------- = 2 Net cash utilize/replenish on Sunday/holiday. > Also
withdrawn by customer during the relaxation needed for site where cash couldn't be
day FoS will be calculated on Daily able to load due to technical dependencies. > It
basis at every individual ATM level is not possible to dispatch routes with 15% of cash
wherever cash replenishment is in vault, partial routes can't be dispatch thus
outsourced (except days prior to would request to revoke this equation. > The
the Bank Holiday) The FoS will be 2 Bidder would request for relaxation in penalties
for such instances, i.e. 2 times the related to ATM downtime, FOS & Cash out etc
cash withdrawn to be present in during the initial period of two months from the
the ATM FoS is applicable to only date of award of the Contract since it is transition
those machines where cash phase."
replenishment/ services are
outsourced. There shall be a
relaxation on days prior to the
holiday because cash may not be
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788 178 1.11 "For cash outs penalty shall be "> Penalty for cash out is very high, not viable As per RFP
charged as under:- (i) Rs.1000/- for bidder. > The Bidder would request for
per endpoint upto 3 hours. In case relaxation in penalties related to ATM downtime,
the cash out extends beyond 3 FOS & Cash out etc during the initial period of two
hours, then Rs.1000 for each hour. months from the date of award of the Contract
(ii) Additional Rs.5000/- if cash out since it is transition phase."
continues beyond 12 hours, for
each block of 4 hours. Example: If
a cash out incident is closed within
3 hours, the penalty shall be Rs.
1000/- only. However, if it it is
closed in 26 hours, the penalty
would be Rs. 30,000/- (Rs. 10,000/-
for 12 hours + Rs. 5000/- x 4 for
next 12 hours) Bank shall levy
penalty of Rs.1000 per incident, if
Reject Bin full is not cleared within
4 hours The penalty for cash out
shall be applicable only where
cash activity has been outsourced
to the Vendor."
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789 178 1.1 The Vendor shall not hold or "The penalties defined by the Bank in this clause As per RFP
retain in their vault more than are on higher side. We request bank to reduce
15% of the total cash taken from these penalties to some realistic value and also
Bank on monthly basis. If the clarify the following: 1. What if vaulting is done for
retention is more than 15%, a situations which are beyond control of Vendor /
penalty of 18.60% per annum shall CRAs 2. Its not clear whether penalties would be
be levied on the excess cash applied for entire MS number or circle or branch.
retained in the vault during the Request Bank to describe various scenarios under
month. which such penalties would be applicable. "
790 178 1.1 "[Opening cash in the ATM + FOS formula defined by bank is not as per industry As per RFP
Amount of cash replenished] -------- standard. Request bank to modify the same as
----------------------------------------------
--------------- = 2 Net cash
withdrawn by customer during the
day "
791 179 1.11 Bank shall levy penalty of Rs.1000 "As Bank has already defined Penalties on the As per RFP
per incident, if Reject Bin full is not Uptime , Incident based penalty for reject bin full
cleared within 4 hours will be duplicate and double penalty for one
incident. Request Bank to remove Incident Based
penalty for Reject Bin full. The penalties defined in
this clause are quiet high and not likely to be
accepted by the Bidders/Vendors. "
792 179 1.12 PENALTY RELATED TO E- Penalty for eSurveillance is very high and multi As per RFP
PENALTY SURVEILLANCE fold of current industury standeards. Request
RELATED TO bank to revise.
E-
SURVEILLAN
CE
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793 194 5.2.6 "Service Provider warrants that at "Note to NCR Business Team: Please check the As per RFP
the time of delivery the software below clause with PS team. Service Provider
deployed/ upgraded as a part of warrants that at the time of delivery the software
this Agreement is free from deployed/ upgraded as a part of this Agreement is
malware, free from any obvious free from malware, free from any obvious bugs,
bugs, and free from any covert and free from any covert channels in the code (of
channels in the code (of the the versions of the applications/software being
versions of the embedded at the time of delivery as well as any
applications/software being subsequent versions/modifications done).
delivered as well as any Software deployed/ upgraded as a part of this
subsequent Agreement shall remain free from OWASP Top 10
versions/modifications done). vulnerabilities (latest) during the term of this
Software deployed/ upgraded as a Agreement. [PP - What is OWASP Top 10
part of this Agreement shall vulnerabilities?)"
remain free from OWASP Top 10
vulnerabilities (latest) during the
term of this Agreement. "
794 124 / 125 5.4 FLM "Taking backup of camera images Monthly back up is not possible. Requesting bank As per RFP
Services (of all three camera mentioned in to cange the same to Quaterly or Half Yeatly back
Technical Specifications) on up .
monthly basis on a suitable
backup media and handing over
the same to the controlling office.
Maintaining proper register of the
backup taken for DVSS with
acknowledgement from
Controlling Office and handover of
backup to Controlling Office"
795 NA NA Overall Penalties Penalties are on very higher side, request bank to As per RFP
relook at the Penalties.
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Conditioner)
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custodian.
Page 312 of 348


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No No.
additional cost.
805 70 19.3.0 Should provide test notes & test This is not applicable for ATM/CD, please delete Clause deleted.
firmware for recycler testing, at this line.
mutual agreement"
Page 313 of 348


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No No.
at Card Reader, Cash slot because it is technical problem, EPP has EMV L1
Example:"
808 72 21.1.4 FDK Keys: Whenever the machine Please delete this line Revised Clause:
(Mandatory=N)
809 72 21.1.3 Keypad: Whenever the machine Please delete this line As per RFP
810 73 AA.1.1 Should have built-in EJ viewer with In case of "print facility" where this shall be Revised Clause:
Please consider: " Should have built-in EJ viewer
with search"
Page 314 of 348


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maintenance of virus definitions virus can be installed under this environment,
native application.
(Mandatory = Y)
815 89 AJ.4.0 Supply and replenish journal Please delete this line because no ribbons is using Revised Clause:
print approx. 5 million characters)
816 89 AJ.7.0 Journal Rolls (82.55 mm wide x 3.9•Please delete this line because no JP is installed in Clause deleted.
817 106 15.n) Hood Door open sensor The are no prevision on NDC+ protocol to monitor As per RFP
the the Hood, only the lock and the safe door.
Please delete this line.
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818 53 1.1.0 8th Generation Intel® Core„ i5 Requesting bank to change the clause as: Revised Clause:
sufficient for the ATM.
820 56 4.15.0 The machine should have Requesting bank to remove this clause as this will Clause deleted.
capability to recognize the year of not be related to Cash dispenser. This
issue of the currency and should specification will be needed for recyclers.
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821 64 7.13.0 The Solution should be capable of Need clarity: Is this solution to be provided as part Revised Clause:
notifying the Switch in case the of the e-surveillance system? If that is the case, The Solution should be capable of notifying the Switch in case the DVSS
DVSS camera is covered/ blocked requesting bank to remove this clause from the camera is covered/ blocked by any means so that the Cash Dispenser
by any means so that the Cash ATM specification. does not dispense cash. (Mandatory = N)
822 67 13.5 CDs to be provided with internal Requesting bank to remove this clause. The As per RFP
battery backup which will be requirement for preserving the last state of the
required for preserving the last machine in the event of loss of power supply can
state of the machine in the event be achieved through integrated power
of loss of power supply. This is management solution with the UPS and Battery
823 70 19.3.0 Should provide test notes & test Requesting bank to remove this clause. This will Clause deleted.
firmware for recycler testing, at not be related to Cash dispenser. This
no additional cost to the Bank. The specification will be needed for recyclers.
machine, Example:
Page 317 of 348


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No No.
825 72 21.1.3 Keypad: Whenever the machine LEDs for Card reader, Receipt printer and cash slot As per RFP
needs input from Keypad will serve the purpose of making the ATM user
friendly for specially abled persons. So, requesting
bank to remove the need for LED in the keypad.
Moreover, having a LED in and around keypad will
enable fraudsters to mount any kind of spying
device near the EPP, which is a security risk.
826 75 C.1.5 Support Bunched Note Requesting bank to remove this clause. This is not Clause deleted.
Acceptance related to Cash dispenser. This specification will
be needed for recyclers.
827 152 Roll-out The date of delivery of the Requesting to modify the clause as : The date of As per RFP
plan endpoint at the identified location delivery of the endpoint at the identified location
shall not be later than 30 days shall not be later than 45 days for North East
from the date of purchase order region & 30 days for rest of India from the date of
issued by the Bank/respective purchase order issued by the Bank/respective
Circle(s). Circle(s).
828 152 Appendix -E Customisation, Integration, Requesting bank to modify the clause as: Revised Clause:
environment at IT-ATM Lab and and thereafter in Live environment.
829 0 0 General Please share the Application details to be run on The same wiil be shared with the selected Vendor(s).
ATM
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830 8 3.1 "VIP Endpoints"" are those Bank to consider separate commercial/rental As per RFP
endpoints which have been reimbursement for VIP sites.
installed at Prime/ VIP like
Airports, In-touch Branches, E-
corners/ e-lobby, Railway/ Metro
Stations, Shopping Malls, Market
Areas, Tech Parks, Important/
main Bank Branches or any other
location as identified by the
Circles. Bank shall identify specific
endpoints not exceeding 20% of
the endpoints at the whole Bank
level as 'VIP Endpoints' The list of
VIP Endpoints can be reviewed by
the Bank from time to time."
831 14 10.1.5.6 Prices quoted by the Bidder shall Since the agreement tenure of 7 years which As per RFP
remain fixed for the period during means an ATM site needs to be hired for the same
the terms of contracts and shall period. In no scenario any shop owner provide
not be subjected to variation on shop without any escalation and in ATM industry
any account, including exchange it is standard increment of 15% after 3 years, so
rate fluctuations and custom duty. we propose to add the same % on agreed rates
A Bid submitted with an adjustable between Bank and us.
rejected.
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832 18 19 i) "Award criteria and Award If the plant/manufacturing/assembling units is in AS per Make in India Notification issued by GOI and provided in RFP
Contract Bank will follow the India same should be considered as 100%
guidelines on Public Procurement preference to Make in India
(Preference to Make in India),
Order 2017 (PPP-MII Order) issued
vide Central Vigilance Commission
Order No. 018/VGL/022-377353
dated April 20, 2018 and basis of
given below ................... "
833 22 25.ii Service Provider shall provide and "Bidder will ensure patches are upgraded as and As per RFP
implement patches/ upgrades/ when updates are available Hardware upgrades to
updates for hardware/ software/ be provided for 1 year at no extra cost and later
operating System / middleware would be agreed at mutually agreed rates"
them/ OEM or as per
changes
Page 320 of 348


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834 23 25.v All product updates, upgrades & Any new mandates, updates or upgrades by Govt. As per RFP
patches shall be provided by bodies would need to be mutually agreed rates
Service Provider free of cost
during Contact period
835 25 XV RCA of any event to be submitted The severity of the event needs to be defined. TAT Revised clause:
to the Bank within 24 hours of of 24 hrs can be adhere only high severity only. Preliminary RCA of any event to be submitted to the Bank within 24
occurrence of event. hours of occurrence of event and thereafter the final RCA to be
submitted within a maximum of 72 hours.
836 28 36. vii The Intellectual Property Rights on As bidder is in control of all assets and hence As per RFP
the software code, copyright and rights remain with the bidder
source code for various
under this RFP, and any other
component/ framework/
Page 321 of 348


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No No.
837 53 1.1.0 8th Generation Intel® Core„ i5 Our OEM partner need to plan for the 7 years Revised Clause:
Processor or higher with minimum support and integrate the ATM Core with OS & 8th Generation Intel® Core™ i5 Processor or higher with minimum 3.3
3.3 GHz and 6 MB cache or above XFS. This requires proper roadmap planning. GHz and 6 MB cache or above. Vendor to provide the supported
Request bank to amend the clause so that we can OS/Patching related software/hardware upgrades without any cost to
deliver a properly tested ATM with contracted life Bank during the contract period.
period support. "Intel 6th Generation i5 Processor
or higher with minimum 3.3 GHz turbo speed with
6 MB cache or above"
839 55 Dispenser Each Cassette should hold This is depend upon the make of machine i.e. ATM As per RFP
4.7.0 minimum of 2500 currency notes can hold only 2000 notes if cash is sorted currency
as these are lockable cassettes.
CEN1 or higher
Page 322 of 348


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No No.
842 55 4.6.0 Reject BIN or Divert cassette bin We recommend to use Standard lockable divert Please be guided by implementing the instructions issued by RBI vide
with lock and key with capacity to bin which can be locked through a serial tags their letter No. RBI/2017-18/DCM (Plg.) No. 3641/10.25.007/ 2017-18
hold at least 500 notes. which can be tamper evident. Adding lock to dated April 12, 2018 on Cassette Swap in ATMs.
and adds many operational challenges.
Recommended clause "Lockable Reject or Divert
bin with capacity to hold at least 500 notes."
844 56 Dispenser Machines should not dispense There could be a possibility to dispense cut note in As per RFP
4.11. 0 soiled, mutilated notes case of any problem with dispenser
Page 323 of 348


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No No.
846 58 5.6.0 Dip Smart Card Reader with anti- As per the latest RBI guidelines Anti Shimming is As per RFP
skimming device and anti- not mandatory. However anti skimming would be
shimming device installed and a part of the solution.
integrated with the card reader of
the CD. Details of the anti-
skimming technology / device to
be enclosed. The bank is looking
for a comprehensive skimming
protection solution which achieves
the following:- i) Senses
unauthorized attachment of any
device on the card reader module,
ii) Sends the signal to switch and
further to the Remote ATM
Management Centre of the vendor
and Online Monitoring Solution of
the Bank, iii) Capable of enabling
the switch to put the machine Out-
Of-Service as well as block the
card reader from accepting any
more card insertions. XFS needs to
send out error status so that the
SNMP/MVS can pick it up and
notify the monitoring system.
should be equipped with
solution/device for protecting
from Deep insert skimming and
847 59 5.8.0 shimming.
Card reader should be capable of Magnetic strip reading is controlled by the switch As per RFP
the Bank
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No No.
system
Page 325 of 348


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No No.
from the Bidder.
Page 326 of 348


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No No.
custodian.
mutual agreement"
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No No.
858 70 19.2.0 Should provide necessary Now machines are without JP module hence Ejs Revised Clause:
resources including paper rolls ( would be provided. Should provide necessary resources including paper rolls ( for receipt
additional cost.
861 71 21.1.0 Co-ordinated LED Lights Indicators No ATM/CD has LED Light in FDK keys or in EPP as Revised Clause:
at Card Reader, Cash slot per design, EPP has EMV L1 certification and is not Co-ordinated LED Lights Indicators at Card Reader, Cash slot dispenser,
dispenser, Keypad, Receipt printer, allow to modify the components, so please Keypad, Receipt printer. The LED Lights at these places will blink
All FDK keys. The LED Lights at consider: "Co-ordinated LED Lights Indicators at accordingly during the course of transaction attracting the attention of
these places will blink accordingly Card Reader, Cash slot dispenser, Receipt printers. the customer to that part of the machine.
during the course of transaction The LED Lights at these places will blink
attracting the attention of the accordingly during the course of transaction
customer to that part of the attracting the attention of the customer to that
machine, Example: part of the machine, Example:"
862 72 21.1.4 FDK Keys: Whenever the machine Request the Bank to delete this clause Revised Clause:
(Mandatory=N)
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863 72 21.1.3 Keypad: Whenever the machine Request the Bank to delete this clause As per RFP
869 85 AG6.3.0 Toll free number with multiple Bidder will ensure sufficient lines request to As per RFP
lines for service requests modify the clause
(minimum 100 lines)
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virus in ATM or only in Data Centre? available with Bank else bidder/supplier should provide Virus
native application.
(Mandatory = Y)
871 87 AI.4.0 Receive telephone call from This need to be routed directly to bank customer As per RFP
external customer, identify the care unit.
caller, log and create the incident
ticket and assign the incident
priority
872 89 AJ.4.0 Supply and replenish journal Now machines are without JP module hence Ejs Revised Clause:
printer/receipt printer/ATM would be provided.
873 89 AJ.7.0 Journal Rolls (82.55 mm wide x 3.9•Now machines are without JP module hence Ejs Clause deleted.
dia x 0.7•core dia) produced on would be provided.
874 91 AK.5.0 There should be no cap to the Bank should ensure sufficient supply of cash on As per RFP
number of cash runs performed day to day basis. And in case over and above
per day / month replenishment bidder will support.
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Page Clause
No No.
875 93 1 " Appendix -E e) CDs deployed CDs deployed should comply with RBI, IBA, EMV, As per RFP
should comply with RBI, IBA, EMV, NPCI/NFS guidelines. If any new guidelines are
NPCI/NFS guidelines. If any new issued by these organizations, the bidder/vendor
guidelines are issued by these shall arrange for its compliance / upgradation and
organizations, the bidder/vendor bear the cost for the same till the signing of the
shall arrange for its compliance / contract. Any upgrades after that will be upgrade
upgradation and bear the cost for with mutually agreed rates.
the same."
876 95 2.2 III. The vendor should provide "In case of onsite ATM if V-sat feasibility is not As per RFP
reliable and uninterrupted available request bank to extend its existing bank
connectivity for ATMs. Using any lease line connectivity. "
of the last mile like leased line
Fiber/Copper, RF, UBR, 4G/5G,
VSAT or any upcoming newer
technologies will also be
acceptable subject to the
clearance from Banks Information
Security Department (if not
already done).
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877 96 IV. The minimum bandwidth in case "Please confirm the upload and download ratio Upload 64 Kbps and download 64 Kbps required. In addition to ATM
of VSAT last mile at each location for the Bandwidth. In case of V-sat connectivity 64 transaction traffic there are other services like MVS softwares are now
for each ATM should be dedicated Kbps is very high." running.
64 Kbps with 100% concurrency
(demand as on today). Per ATM
bandwidth requirement should
match with the day to day
requirement. Any software or
application upgradation or
application demands the
bandwidth and the same should
be made adequately available to
cater to the day to day
878 96 VI The backhaul link each between "i)Can we use existing network backhaul infra or As per RFP
Networks service providers we need to deploy the new backhaul infra
Hub/NOC, to banks Data Centres ii)Encryption (AES, GCM, SHA2) are this
and Disaster Recovery Centres mandatory requirement; Please clarify"
should be configured with end to
end IP Sec should support AES,
GCM, SHA2 or any latest
encryption which bank may ask as
per that days requirement in the
contract period.
879 101 4.1. Separate sub meter for electricity Who will pay the Ebill for onsite ATMs As per RFP
supply
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880 101 4.1 The On-site CDs will be installed at Request onsite transaction revenue to be 75% of Revised Clause
the Banks branch locations. The the offsite transaction revenue instead of 65%.
Bank will provide the following: a) 4.1 The On-site CDs will be installed at the Bank's branch locations. The
Site will be provided by the Bank Bank will provide the following:
i.e. room with shutter. b) The
electricity connection upto the a) Site will be provided by the Bank, i.e. room with shutter.
ATM room. c) Payment of site b) The electricity connection upto the ATM room.
rental d) Separate sub-meter for c) Payment of site rental
electricity supply e) Expenses for d) Expenses for On-site CD relocation (if desired by the Bank).
On-site CD relocation (if desired by
the Bank)
881 102 3 PAINTING Providing & applying 2 Colour shade to be specified. The same wiil be shared with the selected Vendor(s).
coats of enamel paint to the
existing Rolling Shutters
882 102 4 " 4. FIXED GLAZING Providing and Colour shade to be specified. The same wiil be shared with the selected Vendor(s).
fixing external fixed glazing
comprising of 10 mm Modifloat,
Saint Gobain, Asahi make clear
glass covered with 100 mm x 50
mm aluminium sections and clip
with colour mat finish powder
coated (need transparent foster
film on glass)."
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No No.
883 102 5 "5. MAIN DOOR Providing and Pls clarify - 2"x2" Top Member or 50mm x 150mm The same wiil be shared with the selected Vendor(s).
fixing polycarbonate/glass door Top Member need to be used
comprising of 2"" x 2"" vertical
member and top member, 50 mm
x 150 mm top & bottom member,
aluminium of Jindal make, black
powder coated, floor spring of
Indus, Everite, Opel make, clip,
sections, 8mm clear Modi float/
Saint Gobain glass. Aluminium
sections with groove."
884 102 6 6. PANELLING : Panelling at Kindly specify one specification for ACP, which will The same wiil be shared with the selected Vendor(s).
entrance and walls to 7ft. / 8 ft. be used for internal & external.
height made of 2" x 2" Aluminium
box section with 5mm ISO
Aluminium Composite Panel.
Exterior Panelling of shutter with 4
mm Aluminium Composite Sheet
with trap door and all accessories.
885 103 9 "MAIN CABLING Providing & laying UG - Underground Cabling, not accessible at most As per RFP
of 10 Sq. mm. UG cable from ATM of the sites. Bcz Meter will be at one end and from
main DB to panel board." meter to DB you need to dug entire building
pavement.
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886 106 15 X. Storing of Images of Video Maximum storage limit for any case should be for As per RFP
Verification (3 Months). Vendor to 180 days
preserve & provide the CCTV
footages (images and videos) &
ATMs DVSS images for all disputed
transaction/vandalism/Theft cases
till they are closed/resolved even
beyond the period of 3 months if
so required.
887 111 4.3 Bidder/Vendor shall conduct site Bidder proposes to delete the clause and in case it As per RFP
identification exercise and offer continues request a minimum guaranty on sites
suitable site in the vicinity of proposed by the bank
locations desired by the Bank.
Vendor cannot refuse installation
of ATM at the site desired by the
Bank. In case of refusal or non
Page 335 of 348


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No No.
888 111 a The vendor is required to install "Diesel Generator set is erratic and case to case As per RFP
and maintain UPS with minimum 4 basis expenditure, should be considered separate
hours battery backup. At all billing component hence not to be clubbed with
locations or where electricity existing billing. Bank to confirm type of reports
availability is erratic, battery from SNMP UPS"
backup should be 8 hours is
required. However, it is
Monitoring and control purpose.
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889 113 a) Caretaker to be provided by the In case of such scenarios bank to reimburse the Revised Clause
vendor wherever Bank or Law caretaker cost. As E surveillance cost is already
enforcement agencies asks for it incurred by bidder Caretaker Services
at no extra cost to the Bank.
890 113 5 b) Bank officials will inspect the Bank to consider 72 hours instead of 48 hours As per RFP
site a least once in a month. The
vendor should repair / replace the
defective / non-functioning
furniture, fittings and equipment
within two days of the official
communication to the Vendor.
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891 114 1.13 The cost of leased line and back up Need clarification on the same As per RFP
connectivity from the Solution
Providers Management Centre
and DR Site to the Banks Switch
and DR Site must be borne by the
vendor. The recurring expenditure
relating to connectivity shall be
borne by vendor. Cost of
licenses/software/ hardware/
services required to provide
Managed Services will be borne by
the Managed Service Provider.
892 118 5.2.9.1 Intimation to Bank within 3 It should be changed to 10 mins in case of As per RFP
minutes of fault occurrence hardware and in case of ATM down call [network
fluctuation etc.] changed to 15 mins.
893 119 5.2.10.7 There shall be no exclusion to Bidder request to consider this clause and approve As per RFP
availability, except force majeure exclusions on night downtime and other
case like flood, earthquake, parameters
cases
894 120 5.2.11.7 Browser-based solution to enable Can the log in be provided to LHO/Zone wise As per RFP
branches to log incidents and track
resolutions.
895 125 5.4.2 Vendor should provide FLM Bank has advised to comply by MHA guideline As per RFP
services on 24 X 7 X 365 basis. hence please delete this clause
Page 338 of 348


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896 127 5.5.5.3 Bank shall provide the required Bank to communicate change in cash withdrawal As per RFP
sorted cash (as per denominations collection point well in advance
as mentioned in indents raised by
Vendor) of-fit notes to the CIT.
Cash indents shall be submitted at
cash link branches adequately in
advance. Cash is to be issued by
Bank from one or more
designated branch in each city
identified for this purpose. In case
of emergency, Bank may direct
CRA to collect cash from any other
branch in the city. Vendor shall
submit to Banks designated
branch a list of CITs authorized
signatories to sign withdrawal slip;
and CITs authorized operation
staff.
897 129 5.5.5.5.4. "Currency Vaulting Service- In "Same day cash deposit could be difficult for CRA As per RFP
case, any machine is faulty and the hence such brought back cash to be returned to
fault cant be resolved at the time CRA vault. Cash will be diverted to other SBI ATM
of cash replenishment, then the in non vaulting location"
cash provided for that machine to
be returned to the Branch before
the closing hours of the Branch."
898 130 ii VIP / High-Hit ATMs to be Request bank to provide buffer cash 20% for VIP / As per RFP
replenished twice/thrice a day, if High-Hit ATMs over and above the daily
required. requirement. However in case of exigency bidder
will support it from vaulting locations.
Page 339 of 348


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899 131 5.5.5.5.7. "Currency Sorting- Wherever Bank to hand over ATM FIT currency which should As per RFP
possible, Bank shall provide to the not have forged/soiled notes
CIT agencies space and Note
Sorting machines for the purpose.
Forged/soiled notes may be
returned to the Bank immediately
thereafter. Any subsequent claim
for forged/soiled notes shall not
be accepted by the Bank"
900 131 5.5.5.5.8.2 Bank shall levy penalty of Rs.1000 Need to consider the exclusions and the As per RFP
per incident, if Reject Bin full is not geographical reach for certain set of ATMs
cleared within 4 hours
901 133 5.5.5.12. If the Bank provides a generic tool We are already using inhouse monitoring tool for As per RFP
for monitoring of movement of movement of cash and we shall continue using the
cash the Vendor shall integrate it same.
with their system without any
902 133 5.5.5.14. Depending upon Wherever cluster is not formed the activities will As per RFP
geography/routes/no. of be carried out in shared routes under due
endpoints linked to a particular diligence/compliance
carrier van.
903 134 5.5.8.2. In case of exigencies, like Bank to confirm the maximum cash holding vault The same wiil be shared with the selected Vendor(s).
continuous Holidays, festival limit for per location
seasons, etc. whenever the vault
limit is increased by LHO, the
above loss liability limits shall
increase accordingly. Insurance
policy should be able to cover the
enhanced vault limits.
Page 340 of 348


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No No.
904 134 5.5.7 Bank Guarantee: The Vendor shall Bank Guarantee: The Vendor shall submit to the As per RFP
submit to the concerned LHO a concerned LHO a Bank Guarantee for the term of
Bank Guarantee for the term of 84 84 months @Rs.25,000/- per ATM with renewable
months @Rs.50,000/- per ATM in every year.
the specified format for securing
the obligations in respect of cash
loss in the number of ATMs
allotted in each Circle. For any
further addition of ATMs allotted
to the Vendor during the currency
of the agreement, additional bank
Page 341 of 348


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No No.
905 139 ANNEXURE - " 1. (Vendors to meticulously 180 days are required to implement MHA As per RFP
1 adhere the Standards for engaging guidelines post execution of contract.
the Service Provider and its sub-
contractor relating to Cash
Management activities issued by
the Regulator and GOI from time-
to-time. Latest instructions on this
subject issued by RBI vide their
letter No. RBI/2017-18/152
DCM(Plg) No. 3563/10.25.07/2017-
18 dated April 06, 2018 and
Gazette Notification issued by
Ministry of Home Affairs, New
Delhi on 8th Aug., 2018. Vendors
shall also adhere further
refinement issued by our Bank
from time to time.)"
906 152 b) Vendors will arrange the cassettes Bank to extend support to CRA to conduct the As per RFP
at its own cost for replenishment activities in bank premises wherein CRA doesnt
and evacuation of cash under have office
cassette swap method. Further,
vendor will replenish/evacuate the
cassettes at its own premises and
Page 342 of 348


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No No.
907 152 Project "Roll Out Plan L 1- Phase 1 -Days "Clause should be revised as below; L 1- Phase 1 - As per RFP
Plan, Y+30 (Y=X+60) L 1 -Phase 2 - Days Days Y+60 (Y=X+60) L 1 -Phase 2 - Days Y+90 (Y=
delivery and Y+45 (Y= X+60) L 1 -Phase 3 - Days X+60) L 1 -Phase 3 - Days Y+120 (Y= X+60) "
Schedule: Y+60 (Y= X+60)"
The date of
Letter of
Intent.
908 153 Circle-wise NOTE: including 4,000 ATMs to be 500 meters criteria can be done on best effort As per RFP
Installation installed within 500 metres of basis. In event of Bidder rejecting or unable to
Numbers ATMs of M/s TCPSL (Banks deploy ATM in 500 meters it should be allowed in
(Tentative) Vendor) in the Circles. the same city.
909 168 Appendix“G Certificate from the statutory CA/ Stat Auditors certificate should be from our The certificate at Appendix-G is required to be submitted by the bidder.
auditor or cost auditor of the channel partners
company (in case of companies) or
from a practicing cost accountant
or practicing chartered accountant
(in respect of suppliers other than
companies) giving the percentage
of local content, on their letter
head with Registration Number
with seal.
Page 343 of 348


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910 175 1.7.5.2 "VIP End points Availability & "Suggestion for Revised Penalty Cap VIP End As per RFP
Penalty amount 95% to less than points Availability & Penalty amount 95% to less
98% & 5% of Charges Payable 92% than 98% & 2.5% of Charges Payable 92% to less
to less than 95% & 10% of Charges than 95% & 5% of Charges Payable less than 92%
Payable less than 92% & 25% of & 15% of Charges Payable Regualar End points
Charges Payable Regualar End Availability & Penalty amount 92% to less than
points Availability & Penalty 95% & 2.5% of Charges Payable 87% to less than
amount 92% to less than 95% & 92% & 5% of Charges Payable less than 87% &
5% of Charges Payable 87% to less 15% of Charges Payable "
than 92% & 10% of Charges
Payable less than 87% & 25% of
Charges Payable "
911 177 1.8 Housekeeping : Penalty Should be capped at 1% of revenue per ATM per As per RFP
month.
912 177 1.9 Consumables : Penalty Bank to waive of penalty as this is duplication of As per RFP
penalties
913 179 1.12.1 "PENALTY RELATED TO E- Due to WAN and area power failure downtime to As per RFP
SURVEILLANCE Equipment Uptime be excluded and penalty to be excluded.
"
914 179 Deficiency Actual loss incurred by the Bank This is leading to multiple penalties. Hence As per RFP
of Services: on account of request you to delete the clause.
errors/bugs/deficiencies in
from vendor in his next bill upto
Page 344 of 348


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No No.
915 180 3 Report to Bank The service provider-wise As per RFP
availability/performance/system down reports to
be downloaded from the new dashboard. To be
randomly verified by SBI / SBI appointed agency
on monthly basis for SLA monitoring. For every
non- compliance a penalty of 1% of the monthly
fee per ATM shall be levied.
916 180 5 Non-Supply of Video Footage For Penalty should be extend to the Actual loss. As per RFP
not providing CCTV footage for
any incident/ATM transaction
based footage. For not providing
clear images and video (face not
recognizable)
917 180 6 Unable to manage the In such cases same can be monitored but penalty As per RFP
crowding/detection of person is not applicable as we cannot control crowd.
with mask or helmet
918 181 7 Failure of any equipment/sensor Duplicate clause since this is covered under As per RFP
should be replaced/repaired overall uptime.
within 24 hours.
919 181 9 Loss occurring out of equipment Request bank to delete the clause, as assets are As per RFP
installed by service provider OR owned by bidder/service Besides there are
due to negligence on part of multiple penalties are considered.
esurveillance bidder or any of its
associates OR , due to non
functioning of the system OR due
to deficiency in services
Page 345 of 348


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No No.
920 191 3.4 Performance Bank Guarantee Performance Bank Guarantee [PBG] of the As per RFP
[PBG] of the amount 5% of the amount Rs. 25000 per ATM with renewable every
Total Cost of Ownership based on year for 7 years.
the Final reverse auction price
(which shall be calculated and
advised by the Bank to Selected
Bidder(s) with validity period of 7
years or till the end of the
contract, whichever is later,
furnished hereunder strictly on
the format at Appendix-H is to be
submitted by the finally selected
Bidder. The PBG has to be issued
by a Scheduled Commercial Bank
other than SBI and needs to be
submitted within the specified
time of receipt of formal
communication from the Bank
about their Bid finally selected.
Purchase Order will be released
only after receipt of the
Performance Bank Guarantee.
921 209 Project (i) L1 should provide, pro bono, 2 As the revised RFP has include L3, kindly confirm As per RFP
Plan, Endpoints of the model that they how many end ponits L3 needs to provide. Also
delivery and intend to supply. (i) L2 should kindly confirm in case there two different machine
Schedule: provide, pro bono, 2 Endpoints of makes (OEM) in that case do we need to provide
The date of the model that they intend to one each or two each?
Letter of supply. Both the above would be
Intent (LOI). deployed in live environments and
tested.
Page 346 of 348


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No No.
922 215 22 22. Force Majeure - 22.4 - If the Clause to be deleted Clause deleted.
Force Majeure situation continues
beyond 30 (thirty) days, either
Party shall have the right to
terminate the Agreement by
giving a notice to the other Party.
Neither Party shall have any penal
liability to the other in respect of
the termination of this Agreement
as a result of an event of Force
Majeure. However, Service
Provider shall be entitled to
receive payments for all services
actually rendered up to the date
of the termination of this
Agreement.
923 181 1.7.5.2 Penalty for not maintaining target Definition of Charges Payable Revised Clause
availability
The Endpoint Provider will have to achieve the availability targets for
endpoints at individual level - VIP endpoints and the Regular Endpoints.
The penalty for not maintaining target availability will be applicable for
individual Endpoints level.
[“Charges Payable= defined as the total amount to be paid for that
month (no. of successful Financial & non-financial transactions of that
month multiplied by the respective per transaction rate) before
deduction of applicable penalties, if any, for that ATM.”]
924 171 Appendix-F Appendix-F - No Clause on Payment Terms to be advised “There will be monthly billing based on the no. of successful Financial
Payment Terms and Non-financial transactions in that month multiplied by respective
per transaction rates. The payment shall be done in subsequent
month(s), after computation of applicable penalties, if any.”
Page 347 of 348


Page Clause
No No.
925 10 Scope of 4. Scope of Work Clauses on VPN to be added New Clauses on 'VPN' added in the RFP
Work
Page 348 of 348

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