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    Social and Professional Ethics-1

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    “3 Taam taller AYN area eiNi Col al Busin Chapter Quiz Ethies Pleaveareview] g 2,228 1 12078| + You answered 3 of 3 questions correctly. Continue watching | (EET et Question 1 of 8 Business ethics are a set of communication principles ways to treat people Q Mora stondords Conect Tis the definition os described inthe course rules for procurement Question 2 of 3 ‘The three primary areas where ethical issues can be found are systems, marketing, and finances ‘accounting, HR, and maintenance PCs, desk drawers, and in the break room @ syoteme, processes, and people Correct These ae the three broadest areas to look fr eticl behavior. Question 3 of 8 Keeping what in your mind can help you ensure your actions or decision are ethically appropriate? © eneics chectst Comect Having checklist for what sand isi ethical na given situation can help you respond appropriately. being nice to people ‘your business priorities ‘your financial position Business Ethic Chapter Quiz & 2228 12074! + & You answered 3 of 3 questi Continue watching | EEE Question 1 of 3 Do all ethical decision have a clear answer-like, i's okay or not? Yes, the options are always cleat. @ No. thee can be many fecters to consider that con make these decisions more complicated correct Many factors have to be considered to make proper ethical decisions ‘Yes, all workplaces have the same rules and standards No, because your manager will sways make @ decision for you. Question 2 of 3 What other activities may you need to participate in after you report an ethical issue? @ Respond to queries fam investigators Correct Investigators wil typicelly want to know all they can about data ona potential ett iesue Present a speech dete ing the issue Provide the results of the investigation, Council the person who violated ethics. Question 3 of 3 What is one thing you should not do if you see potentially concerning behavior from a fellow employee? ‘Share your concern with & number of your colleagues to see if they have seen the behavior as well Immediately call your CEO's office. Keep itt yourself because its none of your business. @ allof nese answers Correct None of these answers are appropriate actions as [Btewea review] ‘tr Leave a review Chapter Quiz 2228 A120) + & You answered 3 of 3 questions correctly. [no wig | Question 1 of 3 ‘What does transparency mean in an ethical context? Ensuring someone always looks over your work. Posting your work for others to see at all times © conducting your activities nan open, truthful and visible way. Correct This is the definition of transparency fer ethical purposes. all of these answers Question 2 of 3 ‘What items can make being ethical in a team environment more complicated? © sitrering skis, personalities, and backgrounds Correct These are the primary complications cited in the course. People are in different moods every day. Different managers have different rules. ‘Teams are typically different sizes, Question 3 of 3 What is the best strategy for working and avoiding preconceived notions? Take it upon yourself to address this concer. Hang out with people that dont share your bias. Anticipate when preconceived notions might affect your decisions, © ailotthese answers Correct Allof these potential answers are useful filucarnine PEE Retake exam retum o cour eee eae Se mae Exam questions ‘Question tof 8 What isthe best way to evaluate f you have made a transparent and auditable decision? oe LV, The outcome will be positive if a reviewer examined the rationale for your decision. ‘You took your best guess atthe decision without data. ‘You verified the decision with your manager. ‘You can demonstrate you made the same decision before, uestion20f8 When dealing witha potential ethics problem, what do you need to make sure is accurate? “ your personal rules VY your data ‘your emotions ‘your presumptions YY Musson 3048 Bullying is not just using intimidation to get somebody to do something, It can also be ‘aking on too much work stealing company property using your authority to give people tasks that arent part oftheir job Vy Question dof In the context of ethics and the presence of social media, more people have a voice, and people are expressing ethical concems because they feel empowered to speak up. What strategy should we all be Using to not offend anyone and remain ethical in how we behave with others? We need to keep to ourselves so we don't offend others. We need to put everything in writing to justify our meaning when we say something. We need to keep doing what we are doing if nobody has complained about us. VV We need to listen to others mindfully and adjust our behavior. Question 5 of 8 Misusing company time includes claiming time not worked and what other form of unethical behavior? having lunch at your desk V conducting personal business on company time taking time to think talking with peers YY uestion ofa What is the primary factor that determines if a person feels part of a team? Each person decides that for themselves, the manager's making a proper job appointment . the actions, or inactions of teammates to make them feel welcomed ‘ensuring the person is invited to business meetings VY uestion7 of 8 Being transparent in your decisions means you share 5 the burden of making important decisions in a committee the answer to your decision with your team all alternatives you considered to make a decision V. what you are doing, what you know, and how you made your decision VY Muestion 8 of 8 What group of business stakeholders are different, in that you dont usually engage in the open sharing of information? your baristas V vendors family DehganetiectveTe. [a isewander] & ine A o4700 | + Chepter ute = ® aa You answered 14 of 14 questions correct. Continue watching [teammate shares a boundary wih you. What wllmore than kay happen if you cross this boundary? © rte noi {Gosang boundary teanmte shares with yous respect ae you wl ‘Neng wi appr bac ‘Younes cies cone ‘Tari s a esd engineer ona team. The tears delivery date has changed to aweek eal tan original requested, As an effective tam member, how should Tara approach her tar with this change? Trea knows the team and soul enlaent eo ets Traps at of presse on her haere se shou wor abou anyones @ Teapsnausbe pote oa espe othe team members dst the news ofteupdote dane Comet -Anetfecve eanmatel pote ad eapetltallieom member Tas {eammembers lb matte by hw she made eo veston 014 Yau are ona marketing team ith a tight imettame to launch anew service. What should you ean fem doing when communicating with thetear? © Keep and newe oyu spooach and soul ne ‘ono communist poate news ‘Team As strategy isnot to meke mistakes, However, during a recent rect processes dl not go as planned, What shoul tong teammates do now? tention te ie ‘Thebes mom Team Ae mists. ‘Youre leading team and wont to promote everyone t think stately What le most important forthe team tokeep in mind? ‘Theouteone ere inpatnt han ain ee © Reena txnont moto nigra Gina new team member ona tsk ore fora major native at her company. hich il ease a huge impact othe employees. What should she doto keep postive outook onthe wok hand? © ca rnaudaoidcanpanig. Taig proach weulshep Grate pstie tothe woke ie sane ae oy een move oscars fore teom Inwhat part of SWOT analysis wil you identify the skis hat can help you proven areas where you ae not helping your team? Seenge Tete © corres competencies hal pove yout verona Pesto dips postive outlook within his projet team, Which conduct exemple his eutlook? Peto hight i eames wesinsseswheneveposeble © Pest avs sesing repel about ite eet rot Peto opeaks fsa conmbtone instead Mackenie wants to develop herself awareness and contribution as 3 teammate. Which action wll help he ientify areas for improvement? @ stecanconaret asHOT ena ethers ae teanrte Th ype cf aay lhe Mackence mereineight nt er own henge She cn hehe tenae it SWAT ain “Maxine s making some decision for het department that wil eau in heron personal gain, How might this impact her ean? Maura leet er whan yf oa. Maura nl neon pray Meet Nasi: He always dresses in professional sus, and he is curetty pursuing his MBA wih the hope of running hs own business. Which of| the thee Cs is missing fom what we know of Nasi? competence © carwieon efor coneet Nasr pote does at indeste ang abot is conpiton of work a ob Jarod realizes his team is geting oo caught up inthe deta ofthe Project. Which action shoul he take in ths stuation? ‘See tne ogee. © Frome te team nthe pty gst “re has o get te ea back on ack by elecueing tem on ee goa Pata ack pan inplace You ae committed toa CRM system at your company. After a merger with another company, your team needs to decide which system to use What should ou do frst te show acoliabeatv spit? pe share yor otf view ‘eel intsteing cnr ‘Sippctbe tems desion © Promote partition among al ates Concer partion wns beonclabeaton "Nolen akey team member fa successful small business. His colleagues appreciate Nolen meeting his deadines. Which of the characteris ofa professionals Nolen displaying? competence © corer wo [Btearnine EME Rete exam reumto course ee ae} Exam questions question of 13 Why is it important for you as a teammate to behave professionally? ~ Professionalism is tied to your salaty and promotions. Professionalism i tied to your personal brand and reputation Professionalism is a competency. Professionalism is expected of you in the workplace. ‘Question 2013 Harper will lvays remember how his teammate, Tyron, showed him respect on projects, How did - ‘Tyron do this? He showed Harper respect with how to get through project politics and conflict VV He showed Harper respect of time, boundaries, and id He showed Harper respect on how to cross boundaries in a timely fashion. He showed Harper respect of time, boundaries, and how to disagree. YY Question 3018 Ken|| always sets realistic goals for his project tasks and delivers on them, Which best practice do you think he follows? ‘verpromise and overdeliver. V. Underpromise and overdeliver ‘Adjust dates by 15 percent ‘Choose the easy tasks on the project. Vy ertondot8 You ae asked to lea project team, What the fest step you should take io demonstrate youre 9 proactive teammate? contr tetera te rit, | Focus onthe end delverabes. Focus onthe meties, Plan ahead for unanticipated changes. Vy GertonSot18 ‘teammate who s trusted, keeps commitments, delivers recut, and consistently communicates is considered tobe offal authoritative vee ‘Nong wit balancing the werk th eationsips, what other attbute does astategcally focused = teammember dspay? Aggressively addressing mistakes. Being iid because the job comes fst Liiting your focus to outomes. yest 70118 ‘teammate who understands thebigplture sees challenges, plans, and is able to pushtheteamis ‘agenda forward is known tbe > wn reactive agressive {George ypeay postive wlth team members. Which ype of behavior might signal that Geogedoes ~~ not have something postive to say? ‘George compliments individuals oly ‘George talks about problems wth examples, ‘George lets the ivi! person know how he ets, VY. George remains quiet. ton 99 Nashisexcted about anew product He facltates a team discussion to share ideas, buttheteam = decides timings not ight. Nash is leappointed but goes withthe team. He is displaying cooperation and resetiveness reliability and sadness maturity and disappointment anton Yat 18 ‘Which wo aeas in SWOT analysis ar ted together and ao provide nsightintohow youcanbea stronger ontbutr to your ean? weaknesses and opprtuniies ‘opportunities and threats strengths and weaknesses weaknesses and heats Vy Sesion tet 8 ‘You ae mating eacifces and puting yourteante needs before your vn, but you wilbenefifrom all of her hard work What ehould you dot foster ust and apen communication with the tam? Disclose the benefit tthe team after the work is done, ‘once you receive the benefit, share It evenly With the team, ‘The benefit for yourhard work, so donot norm the team, hs th eet tea ot uestion 12 of 13 vy a Kris wants to start using @ new software he feels would help complete the project faster. However,his \ ‘team Is concerned Its too risky given the amount of training needed. What should Kris do? Kris should use the software to show that it works. should keep pushing for his approach. Kris should ask to be taken off the team. V. Kris needs to adjust to the collaborative decision of the team. Metin 18 of 13 What is a benefit of putting your teams needs before your own? You may be able to gain additional work for yourself. ‘You should never put anyone's needs ahead of your own. VY. You will build trust and show commitment. ‘You can complete team tasks ahead of schedule. 4 Choice of words, timing, and the way a conversation goes. all have an equally arge impact on © location Conect Location i huge part ofthe context surrounding a converastion. You wouldnt ‘conduct an evaluation of ane ofthe people you manage infant ofan audience ‘of 300 people, woud you? the uneh men the numberof words ‘Question 20f8 ‘You and a colleague have been emalling about an upcoming project. ‘Suddenly your colleague sends an email with several off-topic questions ‘and concems. What action would a strong listener take? © catiyourcaleoqu to acuss ovr he prove Conrect ‘Agoodlstener an observe when he courterpar neds moe ect communeaton Caling yout ealeegu wilh you beter gauge Row to brozeed mal your coleaque to ess the new concerns. Inform your supervisor eo they can adres the leves. gore the ems you hada plan and you shoud stick ot. 4 ‘Your team is just finishing along meeting about a new accounting ‘process, and your manager ends the meeting abrupty without taking ‘questions because he has another meeting. Which eitical step of the ‘communication oop did your manager miss? © feodvacke Conreet Feedbacks the lst sep nthe communiction lop, andi usta vital asthe cater step. Without feedback the manager uns the risk of amajor ‘miscommunication with his team, secondary infermation pte chanel Question dof 8 ‘Communication can be challenging because ll people have beter ideas communication anwety © ment nere Conect hort stention spans ‘vestn So Casey/s employee artives to discuse a confidential situation. Cassy listens intently and then says, can see your perspective inthis ‘uation’ What type of listening is this? @ empatnencetering Comet Cassy puts herein the employee's shoes, or sees the word rom the other Dereon perspective ands wth her heat reefing tering uestion 68 ‘You discuss a great idea on how to improve a specific manufacturing product, However, your boss is unaware of issues, since quotas are being met. What is likely tesson you cannot persuade your boss on your idea? © ‘aude not present enough evidence Comet To percuade younced to craft an argumont wth the main claim evidence. and reasoning forthe ies You dona ow your boss to absor the idea You donot have enough enthusiasm. You us the wrong channa Question 7 of Quincy gwves 8 coworker specific directions for tasks on a project using the Think, Feel, Do model, but the coworker does not understand the directions. What ls the likely cause? (Quincy coded the message wth he wrong tone. ‘The cowethe hes language issues. © Tre coworker may have preconceived notions. or they have made assumptions bout Quincy. Comet More than hey he conor has mental irs that ave offecting the way the ‘message is intepreted Quincy dd not think about the coworkers perapective uestion Bo 8 \What are the three major components ofthe Context communication bulldng block? QO x Correct Location, ting, an relationahips ae ental compensa tthe content of your message ining an relationships timing, pater, a fecback locaton, relationship, and power stance Question 1 of 8 ‘Why isthe concept of telecanticpation so important when running a meeting? tis not relevant to meetings You must havea clear phone signal when hosting virtua meetings. You needto beable oarticpate every concen our team members wi, adress © Your mesting attendees need tobe able to pace their attention and energy to last he curation of the meeting, whether tis 15 or 90 minutes ona Conect Teleoantieipation i the biological process we use to pace ourselves, Meeting atendees nee to beable to appcopriaely gauge the attention and energy ‘exertion ting mestings in order tobe good participants throughout, Question 20f8 ‘You ate creating your fist presentation on a new CMS system for the ‘company. Your steering committee includes the VP of Operations and the I director. What must you include In your overall message? ‘detailed budge that shows the return on investment ‘808A session atthe endo he presentation to atin feedback timeline of when the system wl be impleme © reasons signed with he values and priate of decison makers Comeet The message's pattem of organization le the what, why. and how that Incorportes the values and prints ofthe decision makers Question aot @ ‘The boss asks you to help a new employee lean a process. After listing allthe steps and separating them into buckets, you show the employee a tutorial. Which explanation activity are you following? charng the what. why and how considering learning style {© Heong down tne action steps Conect “The steps you went hough flow ths actny, wich would support your jeplanatin ofthe process Question sor Milles traveling abroad and notices the person next to her has the same type of luggage, so she strikes up a conversation, What type of context diillls used inthis social setting? workplace context @ rewaleonex Comect “This fa suggested dil fr stations where Mile ise someting oman ve another person. and want pactce bling rapport otessionl context When erfting an email what shouldbe the fst thing you think about? ‘pom you shoul sdaress te repent @ the action you want the reader to take ‘crret -Abvarrbeginty thee of the action ou want our reader to tke when | ‘raftng your ema ‘howe you should sen the eal eter your“ak” ste st paragragh Question sof ‘You are reviening your most recently sent emailto identify what you can Improve on, What can you ask yourself to ensure youuse the Tink Feel, Do model? Waste action nthe begining of the mai © Wes every wordin the emal necessary or could you have been more conse? ‘hen youcrf an era message hs question wl lp you very wheter ‘readers follow the Thnk Feel Do mode, id you use spellcheck? Question? of Derek's leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use anew software whichis met ‘wth many yawns and blank stares from the audience. What did Derek do wrong? © Hopped craig ote demonevaton anda net expan why they were ching software Coneet In order to nerease buyin tom an ausence, a speaks aways needs to adress why the infrrations importante them. Derek instead skped stright othe ‘product demonsvation and et his ausence, He shou nt ge aproauct aemonstaton an shoul assume hi stat can He dit not conduct ata wrth his aioe frst. He shoud have never made sofware change. a the done was key fe, What sth least effective way to mine for connections? “Tataboutthe oreo weather ately ‘hat about the fendly cb iver you beth hades you shareda ie othe hot © consp about how upset everyones hat they have o work tekends ang he ent quarter. Comet ‘iheneer you re mining for connections cific hat ou keep the ‘conversation patel Rs never good ea to ul rapport on negate ‘Askhow the person youre speaking wth performed in thi gof tournament ‘Question 1 of 12 You ate pitching a new recruiting platform to your boss, who is known to be an analytical, data-driven individual. What should you include in your pitch? ‘he benefit wil have by giving cutent employees more ree time |@ benchmarks achieved by other companies using this new platform to show reulte Corect ‘Since your boss values data anc evidence is mpertve tat you provide ‘anafytcal reasons based in conctete facts that demonstrate vale ow he recruiting platform str to your companys values vestion Zot 12 Itis to suggest a deadline from a decision maker when making anask iy © sxcoptabie Correct {tis definitly okay to suggest a deatine when making an ask This helps develop a sense of urgency and might prevent your request fam geting pushed tothe Daokburner impolite unacceptable Question 9 of 12 When you are asking for something, itis important to state the action you need clearly, make the next steps obvious and as easy as possible for the decision maker, and finaly, send athankyouncte Insert come humor © create sense ot urgency Correct ‘Rig ertical nat you creat a sense of urgency when asking for something 60 ‘that your request doesnt get put onthe back buer by the decison maker restate you request ‘Question 4 of 12 Reagan is developing a presentation for a C-suite on a major proposal. Which action wil help her structure her presentation for this audience? Expect tobe giles. © usescar, Corect ‘This sa series o questions that wil enable Resgan to keep her introduction short and the audience knowing the drection right away Focus onthe ree. Lad wth the det ‘Question S012 ‘Marvin wants to ask his boss fora promotion. Which approach should he take? Keop practicing, Have a comerkaraekthe boss forthe promation © Ack ore winever know fh waa possibilty Correct ‘Thi i the beet approach to help Marvin overcome eae of aekng fr whathe ‘Ask and beer the ejection. Question 60f12 In the context of presenting up, what does it mean to “go forthe forest, not the trees"? Make as big of requeet os possible knowing that executives wort aon it but might go fr your "Yea mere modest requet Present a mary details as possible becouse executves need to know the te things Present curly sensitive eas whenever possible Focus on ne ba pete rather han the mnie deta Executives dal with aot every ay. As such, they wl ely be more concemed wth he bg pctre teed ofthe minute deta of your presentation, unstion 70f12 What isnot a suggested reaction to a situation that catches you off guard? Calm youre Buy time and acknowledge hesitation Use » esponse formula, © Acrimmestey, Comet ‘Acting immediately might be the worst ting yu can doin this scenario tis ‘rut hat you take a moment to al yous nd examine the landscape of Question Bf 12 ‘An employee stops by your office to inform you that your most important customer is upset with service he is receiving, You feel unsettled, What Is the ist step you should take? Find anther project eae “anim now sna good tine Ask questions. @ cam yous Comet, Taking a deep breath o calm yours is a good st step, and wil enable you to tbe more cleat and respond with credit Question 90f12 ‘The executive committe presentation is coming up, and your boss wants you to prepare for dificult questions. Which approach should you take to prepare? Summarize your ene presentation in thee questions Make somenotes and changes to prepare forthe questions Use te SCOA cequence in developing the question. @ Askthreeor mere questions and pace wth hee colleagues Comet ‘This approach is the bes plan fr any type o questions you intended sudlence may present to you Question 100f 12 ‘A coworker calls to inform you she found several errors in a report you ‘submitted. You feel defensive, but donot want to respond this way. How should you respond? Lec win ne "rst though” you nave Lac withthe “second thought you hve @ Less with tne ed mough you have Correct Lending withthe ied thought that comes to your mind i the best epproach ‘nee tis thought ypcaly focuses on problem ong. Lae with every houaht you have Question 11 of 12 ‘You want to practice the responce formula fr situations in which you are ‘caught off guard. What isthe correct formula? What know + What om kno Buy time + Calm down + tH Buy time + What now What dont know © mar non + what dont anow + How wt in out Correct This isthe comet formula to use when responding toa stuationin which you se cought by surree Question 120412 What should be your first step when responding to criticism? igure out why thi parson i ecizng you over something persona Respond wth he fret thing that comes to mind Lust the ressone their enttame are wrong © check your own stening bias Correct emitying and correcting our own assumptions about ctcisms isthe fist step towards productive convereatons, Rather han assume that the persone tempting 1 hur us, we need to assume postive intent Check thse listening aces! EARNING ake exam Return (weston 10121 ‘Quion is fend and HRcepresenatve who comes to your staf meeting to explain the healthcare Package o your eam. After Quins delivery the tam is straught Wy is this most kel the case? ‘Quinn snot tuned it the location of content. | Y camera erie ttc ‘Quinn isnot tuned it the timing of content ‘Quinn snot tuned int the channel of contet. Vy weston When discussing a project with potential nt whats mot away to isten attentive? | making alist of your potential ideas to solve issues that they clients sharing ‘odlng to show that you are stening and paraphrasing for better understanding ‘maintaining attentive eye contact ‘owing empathy in yournon verbals weston 3012 Wen pitching an eats. goodies to follow the ___ format. Win, How, What Wat, How, why | Wa hy How How, why, What ueton Conrad wants to advance he cater, tle not sure what to focus on. AB a recruiter why would you tell \ im focus an his communication competency? ‘ill round out your resume V Mie ett factor n choosing managers Wi the foundation for making higher lary. Mis the only value companies want, Ent Cee unto of28 ‘Shioh tls her bose, "We need addtional funds for Project Z tobe successful. Can you approvethis ew budget” Which key components missing fom this "ak"? {Wis missing the next step fr the decision maker, Y doeotncle lr resonforthe ston {tis missing the sense of urgeney only. YY Banton 60t21 What question should you ask yourself when you ned to rapidly respond to a stu off guar? lon that caught you <> Who does this atfect? What dot know? What do do right now? ‘an going to be feed? YY esten 70121 Youotce an employee atlunch who gets along easly with others, smiles, seems calm, and always acks postive questions, What do these types of behaviors do? LV, They bull apport ‘They buld jealousy and envy They ign the employees trying to impress the boss “They make the employee cool person to hang out wth ueeton 121 What is 2 suggested tp to help you exude warmth and confidence? ‘Adjust your posture to match your audience. Smile authentically. ‘Commiserate about the extra hours everyone has had to work lately. Pace confidently back and forth while speaking. Pai Pans 9021 Bob is meeting with a potential cent who asked him to design a traning series forhis staff. IFBob fellows the four building blocks of communication, which actions incorrect? ‘meeting with the client to understand the intended audience ‘meeting withthe cient to discuss the message that the client wants to communicate with the training series ‘meeting with the client to understand the context in which the staff communicates meting with the lent to dscus prefered visual forthe presentation (essen 100421 Sarah ie meeting witha een. How should she apply the Think Fee, Do model inher interactions? V soto mens inti sheer sews ote prs regs bytnig set ose pres ar wer so tthe soca i dart bar meting by thinking about how her audience should feel about her message ‘austen ot21 Which choie isnot one ofthe four bling blocks of communication? the message the people the presentation effective listening Berson 120t21 ‘When two people ae conversing whe s not considered part ofthe message? ‘the location in which the communication is taking place ‘the words that are spoken or written between the sender and the receiver the tone of voice used by the sender CCI) Coo vy oust Ina communication scenario, people arebest described os ¥ V the audience involved in a communication event, and ther mental mindsets and contexts that ‘the communicator needs to take into account ‘the staff involved in designing the communication strategy ‘the group involved in presenting the communication strategy tothe client YY Buesoon 40121 James is conducting a meeting with team members across the county. Wich ation can he take to ensure he's facitating everyones thoughts? Schedule the meeting, even i some people cannot attend ‘Ask allattendees to repeat themselves, ‘Ask a question, ad then let everyone have an open discussion. diesen 80121 Johanna is erating an email toher 100 rect reports on anew process. How can she keep heremall short andte the port? Include athe deals after the fist two sentence, since no one wil ead them anyaay “The first paragraphs the main purpose, and the second paragraph is the Eat the tone and accuracy by ensuring the message i sti. The fist sentence is the main purpose, and the second sentence isthe action YY Buesoon 160121 ‘When presenting up, tis suggested thet you start your presentation wth your ~ ame snd adress VY conclusion data bestjoke (Question 17 0f21 v ‘You and your boss are having some difficulty seeing eye to eye on a work project. What would be the == \~ best context toresalve your conflict? Van email from you asking for a good time in the upcoming days to discuss the issue fa face ‘an impromptu conversation about the topic at a staff function ‘ phone call while you know she is driving to a conference for a timely chat ‘an email presenting your viewpoint and asking for her response VY estion 18 021 Ratino Is working on how to process criticism at work so he can influence the conversation to a Vv solution, What is the last step In this process? He should assume positive intent. He should say, "Thank you" He should empathi: V He should say, "Yes, and...” ueston 19 0f21 Maik was ured thats propel was jected bythe cle He spent along tine itening tthe client, taking pages and pages of notes, designing a detailed set of visuals, and sendingit va email so \ that he would make the agreed upon deadline. What did Mark miss from a channel standpoint in his communication process? Mark should have worked through a better timeline so that he could present and discuss his 1 face-to-face, or at least virtual face-to-face, setting ‘Mark should have sent a written proposal instead of visuals. ‘Mark should have sent his visuals in a Prezi format instead of a PowerPoint format, since that is What his client preferred. ‘Mark should have sent a voice over along with his visuals for better understanding. weston 20 of 21 vo When explaining a process or providing instruction, why is it important to separate information into v three buckets? if learners cannot understand messages after the third time, they should not be performing the tasks of processes. Our brains decode differently, so the message should be delivered with the who, what, and where logi \/_ Our brains operate more efficiently when we think and receive information in sets of three. ur brains consider it a challenge to figure out what another person is trying to convey. VY, Auestion 21 of 21 When deciding how to explain something, you must first consider whether you need the or the from your audience. Y process; product good news; bad news pros; cons product; conclusion Qvestion ot 75 Despite your bes efforts, your time management is getting off track. How can you get back on track? ‘lock out an hour each day toca up on asks. ‘Skip tasks that do not requ you immediate atetion © Boxkouta convenient day in youreslendarto catch up ontasks, Coneet ‘You might not even need one day. but atleast you are resetting your tne ‘management Question 2075 ‘hat isthe purpose of creating a long-term home? ‘place fo store things from your gathering place that you complete pace fo store things you wirever se © sa plece to ctore things you may need in the future ut do not need rh now Comet This way. you se nt cutering your offce space Question of 75 ‘You decide to clean your desk, so you take the paper reports from your sales managers and run them through a scanner. you do this which ‘mistake are you making? © You wit reste sncmner getacng pace Coneet ‘You want omit the number feathering places not ato them Wait un ater youve processed the eps to scan than, You wit overate the importance of he reports You wit have the same number of reports but in a diferent format. ueeton 4 ot 75 ‘iy it impoctant ta send a reminder for every appointment you schedule with your team members? othe eam members put the appointments on the calendars © eno tearm member thnks you are singing them out Comet If you send reminders to every employee for every appointment. you wl ep {Ne am happening 50 you can tess the importance of he appoint Question 50075 ‘What is likely to happen if you pack your dally calendar without any space between tasks? Yuwie busy at day doing the most aunt of work possible © owt ewe trom taskto tsk which ultmatey waste en, Comet When yu snitch rm task otask you actualy waste more tne You wort waste anytime, ‘Qverton 60475 \Whats the typical reason behind negative procrastination? your senee of urgency © rewrenorons Conect yo do ot wot 9 etn ok ou ate mae po (averton 7075 ‘You ae a new supervise inthe accounting department and feel ‘overwhelmed with the demands on your time. What ste ft thing you should do? ‘Sehedule some ace tora titre date, @ Determine which tasks con be dlegte, ‘You wil fine that many tasks can be deat erpeialy fou have experienced team member ‘tap or moment process, nd then change your expectations ot yrs ‘quetten 80875 How can time management at home be mote dificult than time management at work? © There ate more gathering place nour heme Italy the makes puttg thing nts snle gether pace ict ‘You camat use siactvonie devices when you ae at ome, ueston 90675 ‘What the fit action you should take if you want to develop more patience? @ serreacensble opectatons. {When you set reasonsble expectations. you gin more patience Berauee you “Thnk bout your personal goals ‘Understand that change takes tne ‘queeten 10.0875 \What does it mean to ignore incidents, a it pertains to ime management? ‘you do not del wi cients immediately they wil become larger and take ‘moreot your time. @ He oruaon is onetime and ot serious, you donot ned te deal wth it. ‘You can nore an incident when tis not serous bat you wil hare to adress the mater happens a3 ‘you me foced with an incident. you should delegate the work ioved to someone sie vestion 11 0f 75 \When you ae taking notes during a training session, what should you focus on? ems hiohghted by the presenter This wit help your meta ightbulb goof as you listening hers hat late recy youre ‘veation 12075. How does only taking scheduled phone calls show your respect for the callers? tet them th hey ate dealing wih professional. Inptevens you fom interrupting ther when they ae busy © Tey enow tat you wa give hem your complete stention Correct This the pont of having scheduled eal, so you can give the call your Question 19075. ‘You have a family emergency that will take a few weeks to resolve. HOW does providing more buffer space in your calendar help you emtionally? You can use the time to catch upon work and ake your mind of he emergency @va Correct ‘Thiseeps yu trom feeng uly and lets you adust 0 onered preaustty expectations ving yoursel permission to slow down you wok You can use the extra time to sit your fly member Question 14075 How can you use time to actually galn more time? Tine you expend now wil pay of in having more tine ltr Tiewastng that you avo now wil ve you more time inthe fre © nesting tne to teeming ond appiin time-saving totes now wl he youmore ime n the future Correct Thi especialy ue with te you spend suchas on the video saris Question 150675 ‘After watching this course, you understand that having emalls marked as ‘ead actually costs you time. What should you do instead? Send your emai to you archive folder. yourecetve hem Do not ek onan eral unl you are ead 1 fly ead tan alo at ont @ ‘sera goat orhaving er emai in your bo atleast once per week Correct ‘You nl steve this by workng your processing schedule, ueston 1675 How does your sense of sight relate to effective time management when iteomes to your workspace? “The amount and ype of ight nyour fie can earaet you concentration. ‘Your ofc déor can elacyou which ep you ecu on our wok @ raryousee acu you can ter esanceo act you tom your wot correct Wen your sense of sight is uly engaged you wil e more focused on your (eston 170175 What does it mean to “curate careful" when you ar visting your social media sites? ‘curating is when you unerstand why youre vstng the ses. @ caarng means you choose he ntermation you want to see onsite ‘The mote catetuly yours your feed he es key ou se tobe tstacied (aveston 180178 How can you most efficiently replace todo lists with a schedule? Replace your to Het wh a oe at based on take hat have wastes ne Hove a esend fr your ed tet separate em you day clenda © Hove sng calendar for everyting you co. Corest With singe elena, you can plan your time foal te task you need to compete eston 190175 Witch san effective strategy for reductive text message interruptions? Forwor atest meseages oem Decide with tam members abut when an how tuse ext messanes for Comrect| ‘This makes sre the urgent needs oe mised whl eding eruptions ‘Stop textng completely Youle mote focused Cveston 200178 How can moving from an open-door polly toa closed-door policy be an effective timemanagement strategy? ‘Done prope, you can move frm haying irpercon meetings to uing ema to ‘one propa. yeu can ee up your dey without having te deal with probes or ‘uestons om tar members ‘Done propery. Yeu can nt the interruptions of having an epen door ting team members sche meetings. Correct ‘Implementing shared extend of aalable appixments for team members to choose fom. and ging them your fozu dung th apporeents wil reduce Interaptions ond save te uecton 2 075 ‘You started using 2 calendar to follow up with team members whe have ‘assignments due. When should you schedule the follow-up? © The day ar the assignment is de. ‘correct “Thi ives the team member ite bresthing rom nd ts you foNow up in 8 ‘ay that sept and not seen as naga. “Te day before the sgrmentis due ‘The day athe sinmentie due uestin 22075 You enjy taking on large opportunities, but you are becoming ‘overwhelmed. How can you get back in control of your time? Umit youre to ony ne opportunities you are best @ Lint yours to choosing only one coporunty nual Correct “This ives you the te and fous to complet he work required fo thet ‘ppertut.and then you ean move en to another one the nxt year Umit yours ony ne top sik opportuni recente vecton 23075 What isa good use of an outbox? ‘a place where you temporal store hinge that Belong to someone ase Correct Irresices ieteruptons. You can move tasks and paperwerkto the sppoprits ‘om member after youve fly fished rocesing your inbox ool that shows you wich emails you have completed processing ‘28 holder for hinge you need o take care of Question 24075 \Why is ignoring recurring reminders not suggested to better manage your timer ‘You do nat save a sgnicant amount of ene by gnving them © Yousettnereindes fora reston cconet ‘Because this you shou payattrton tothe ecuring reminder ul you

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