PRACTICAL FILE OF E-COMMERCE

BACHELOR OF BUSINESS ADMINISTRATION (2019-2022)

MERI COLLEGE OF ENGINEERING AND
TECHNOLOGY, (SAMPLA)

SUBMITTED TO SUBMITTED BY
MR SAHARSH GERA ABHISHEK GUPTA
ROLL NO:- BBA/19/104
SECTION:- B
AIM: EXPLAIN E-COMMERCE WITH ITS TYPE.

INTRODUCTION:

Ecommerce, also known as electronic commerce or internet commerce, refers to

the buying and selling of goods or services using the internet, and the transfer of
money and data to execute these transactions. Ecommerce is often used to refer
to the sale of physical products online, but it can also describe any kind of
commercial transaction that is facilitated through the internet.

TYPES OF E-COMMERCE: -

1. BUSINESS-TO-BUSINESS (B2B)

B2B e-commerce refers to a business selling a good or service to another

business, like a manufacturer and wholesaler, or a wholesaler and a retailer.
Business to business e-commerce isn’t consumer-facing, and usually involves
products like raw materials, software, or products that are combined.
Manufacturers also sell directly to retailers via B2B ecommerce.
 2. BUSINESS-TO-CONSUMER (B2C)

B2C e-commerce is the most popular e-commerce model. Business to consumer

means that the sale is taking place between a business and a consumer, like when
you buy a rug from an online retailer.

3. CONSUMER-TO-CONSUMER (C2C)

C2C e-commerce refers to the sale of a good or service to another consumer.

Consumer to consumer sales take place on platforms like eBay, Etsy, Fivver, etc.
 4. CONSUMER-TO-BUSINESS (C2B)

Consumer to business is when an individual sells their services or products to a

business organization. C2B encompasses influencers offering exposure,
photographers, consultants, freelance writers, etc..
ADVANTAGES AND DISADVANTAGES OF E-COMMERCE:

ADVANTAGES OF E-COMMERCE:-

A larger market
E Commerce allows you to reach customers all over the country and around the
world. Your customers can make a purchase anywhere and anytime, especially
more people are getting used to shopping on their mobile devices.

Lower cost
With the advance in e Commerce platform technologies, it has become very easy
and affordable to set up and maintain an e Commerce store with a low overhead.
Merchants no longer have to spend a large budget on TV ads or billboard, nor
worry about the expense for personnel and real estate.

Wide availability.
Amazon's first slogan was "Earth's Biggest Bookstore." They could make this
claim because they were an e-commerce site and not a physical store that had to
stock each book on its shelves. E-commerce enables brands to make a wide array
of products available, which are then shipped from a warehouse after a purchase
is made. Customers will likely have more success finding what they want.

Easy accessibility.
Customers shopping a physical store may have a hard time determining which
aisle a particular product is in. In e-commerce, visitors can browse product
category pages and use the site search feature the find the product immediately.

 DISADVANTAGES OF E-COMMERCE:-

Limited customer service.

 If a customer has a question or issue in a physical store, he or she can see a clerk,
cashier, or store manager for help. In an e-commerce store, customer service may
be limited: The site may only provide support during certain hours of the day, or a
call to a customer service phone number may keep the customer on hold.

Lack of personal touch

Some consumers value the personal touch they get from visiting a physical store
and interacting with sales associates. Such personal touch is particularly
important for businesses selling high-end products as customers not only want to
buy the merchandise but also have a great experience during the process.

Wait time.
 If a customer sees an item that he or she likes in a store, the customer pays for it
and then goes home with it. With e-commerce, there is a wait time for the
product to be shipped to the customer's address. Although shipping windows are
decreasing as next-day delivery is now quite common, it's not instantaneous.

It security issue
More and more businesses and organizations have fallen prey to malicious
hackers who have stolen customer information from their database. Not only
could this have legal and financial implications but also lessen the trust customers
have in the company.

E-PAYMENT METHOD:

The buyer then has to select the payment option, he/she has various payment
options. These payment pages are secured with very high-level encryptions so
that the personal financial information that you enter (bank/card details) stays
completely secure. Some ways in which you can make this payment are:

Cash On Delivery:
The Cash on Delivery option lets the buyer pay when he/she receives the product.
Here, the payment is made at the doorstep. The customer can pay in cash, or by
debit or credit card.

Cheque:
In this type of payment, the buyer sends a cheque to the seller and the seller
sends the product after the realization of the cheque.

Net Banking Transfer:

 Here, the payment is transferred from the buyer’s account to the seller’s account
electronically i.e. through the internet. After the payment is received by the seller,
the seller dispatches the goods to the buyer.

Credit or Debit Card:

The buyer has to send his debit card or credit card details to the seller, and a
particular amount will be deducted from his/her account.

Digital Cash:
Digital Cash is a form of electronic currency that exists only in cyberspace and has
no real physical properties. Here the money in the buyer’s bank account is
converted into a code that is saved on a microchip, a smart card, or on the hard
drive of his computer. When he makes a purchase, he needs to mention that
particular code to the website, and thereafter the transaction is duly processed.

DIFFERENCE BETWEEN OFFLINE COMMERCE AND E-COMMERCE:

Commerce:-

1. All goods are selling and transition via physically

2. Customer comes to see the product
3. Need to pay instantly or credit
4. Exchange good or services by money physically
5. Very beginning system from 1st era

E-commerce:-

1. Buy goods online

2. No chance to physically product reviews before purchasing
3. Payment online
4. Pay 1st online review the images or photo
5. Delivery capacity 24 h or more hours