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info@resumekraft.com
202-555-0120
THIRD PARTY COMPLIANCE MANAGER Chicago, Illinois, US
linkedin.com/resumekraft
PROFILE A versatile and industry-adaptable compliance people person with a diverse skill-set;
comfortable interacting with internal stakeholders, senior management and external
clients, both at local and international level. Key areas of specialism include compliance
risk assessment, monitoring, thematic analysis, KYC/KYBP, Third Party Risk
Management, process improvement, implementation and risk mitigation in high-risk
jurisdictions. Advisory on high risk Third Parties. I attend compliance, risk events hosted by
both Dow Jones and Navex Global to keep up to date with current affairs. Completed
Fundamental AML Course: ManchesterCF Financial Intelligence/Dow Jones. AML Level 3
CPD Higher Distinction Certificate, AML & Financial Crime Certificate - FCA Approved:
Student Academy.
Quality Executive
UPI Group Jan 2017 - Feb 2018
Identified solutions for under-performing Investigators, ensured complaints handling
process is adhered to. First-Line Support for compliance queries
Reviewed, improved compliance process to minimise regulatory compliance risks
Authorised compensation payments including Flight Delay Claims, liaised with AP
Finance.
Managed, trained internal stakeholder Aegis Call Centre of the complaints
investigation process.
Key Achievements:
Delivered a Compliance Database for the Compliance Department leading to process
improvement
Multi-functional; supported all areas of the department during business requirements –
Compliance, Complaints Handling, Flight Delay Litigation
Focal point for Investigator improvement; advised on areas of development - NPS (Net
Promoter Score) rise from 13% to 46% in 8 months
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