Case Study: ABC Medical center.

THE CHALLENGE: To achieve and maintain organizational accreditation, hospitals need to be at a

constant state of readiness. At the University of ABC Medical Center, previous efforts relied entirely
on a tedious process led by their Patient Safety department. “All of our audits used to be done on
paper. This required a lengthy phase of data entry and a lot of time was being spent on verifying the
data” says Rani, Data Analyst. Prior to using DEF Software, audits of patient files were all hand
written and manually logged into a data base. Mistakes or omissions could easily happen because of
illegibility or misinterpretation of the paper forms.

THE SOLUTION: The department searched for a software program to facilitate the process of
performing constant long term audits. “We reviewed two popular products to determine which was
more flexible and quicker to translate audit data into interpretable reports,” says Raj, Quality
Analyst. Raj and his colleagues have now transferred all of their paper audits to a UVW Audit
configuration that works on a handheld computer. The audit is setup with mandatory sections which
reduce the possibility of omissions or mistakes. Now their staff uses a PDA to audit 5 patient charts
per unit, in all 28 units every month. The UVW Audit Software allows each of the hospital’s
departments to have virtually real time data about their unit, and they are always ready for an
accreditation audit.

THE RESULTS: The University of ABC Medical Center is now able to capture and distribute more data
across all of its facilities while minimizing the work for the auditors. By automating the audit process,
the Medical Center can now easily transfer data and no longer waste time checking information.
“We are absolutely more confident in the data, and save time because there is less of a need for
data validation” said Raj. “By converting our audits to an electronic system, we’ve gained a day or
two back every week,” says Rani. The team is using their own customized templates in the Stat Audit
program to dump data and post reports directly onto their hospital intranet for everyone to use.
Having electronic files makes it quicker and easier to share data between the many different sectors
of the medical center. “With the paper method of doing audits it would often take a week to get a
report back to the department head, at which time the information could easily get lost in the
shuffle… now they get reports within a day” said Rani.

Furthermore, Raj explains that they are continually finding new ways in which UVW Audit can assist
them in improving patient care at their facility. For example, they are currently working to improve
and reduce the prevalence of pressure ulcers in the hospital. UVW Audit allows the team to collect
data more frequently in a way that is easier to analyze.

Raj and Rani agree that they would recommend their electronic approach to other healthcare
organizations that are involved in a long term manual audit process. Best said “We really value this
new approach; we’re saving a great deal of time.” “By converting our audits to an electronic system,
we’ve gained a day or two back every week” Auditing in the Health Care Industry.

Questions:

1. What is your strategies in incorporating the basic tools in this audit? Mention any 2 applications of
quality tools utilized.

2. By incorporating special software that is created exclusively will increase productivity to save TIME
and MONEY?

3. Based on these findings, what are your recommendations for betterment of the processes of
audit.
Instructions for answering the questions: To be answered in word document and convert it to PDF
for submission. Mention your name, role number/PRN number and the section in the front page of
the assignment.

• Font size 14, Times new roman, No bold, no italics and No underline, and then convert to
PDF is mandatory. one PDF document per student and shared by drive only.

Assessment-3 to be submitted on or before 15th/May/2021.

Class CR to share the drive link with us on or before 15th/ May/2021 for evaluation.

1. No individual Mail will not be entertained.

2. All questions are compulsory. No word limit as you are free to describe the answers.

3. Figures to the right indicate full marks. Especially for quality tools (Q1)

4. Answers must be to the point and excessive elaboration should be avoided.

5. Timely submission is important and no request for extension will be entertained.