Shaneice Celestine

Customer service professional with several years of demonstrated excellence in achieving company goals and
successfully assisting customers. Strong problem solver with the multitasking ability to handle several customer
needs with ease.

46 Sherwood Forest Ln   Rockdale, TX 76567   346-285-9624   Caruthern@gmail.com

Caruthern@gmail.com

WORK EXPERIENCE
Harte Hanks — Customer Service Representative
02/2018 to Present, Austin, TX

Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatis ed customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other
account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies

EDUCATION
Austin Community College — Medical Assisting
August 2017 to March 2021