Remote Monitoring and Management Services

Maintaining the availability and performance of your technology infrastructure

Making sure that your IT resources are available—no matter what—has

never been more important. Your business is only as agile as the technology
base on which it rests. If you can’t rely on your IT infrastructure to be there
when you need it, you can’t respond effectively to the challenges and
opportunities presented by today’s dynamic business environment.

Supporting the health of your HP Remote Monitoring and

enterprise
Monitoring the performance of a sophisticated
multivendor IT infrastructure is critical to the health of
your enterprise. Even a few minutes of downtime can
cost hundreds of thousands of dollars in lost sales,
customers, and good will.
Yet developing the capacity to monitor and manage IT
performance in house can be expensive, time-consuming,
and surprisingly risky. Even large, well-known companies
are discovering that it is harder than ever to recruit, hire,
and retain personnel with the specific skill sets they need.
And though robust tools are available, many companies
have found that the IT staff simply does not have the time
or experience necessary to utilize advanced tool
capabilities to their greatest advantage.
Management Services
The key to making the most cost-effective use of
monitoring and management technologies is to partner
with an acknowledged expert.
HP Services engineers and partners have refined their
ability to monitor and manage multivendor IT
infrastructures through literally thousands of engagements.
With their knowledge of major management solutions
such as HP OpenView and leading third-party products,
plus a thorough grounding in industry best practices, our
consultants can provide a view of the performance of IT
assets—and an ability to address problems effectively—
that goes significantly beyond the network.

“By 2006, the leading providers of remotely
managed network infrastructure and
telecommunications solutions will be systems
integrators and outsourcers, not carriers
(0.9 percent probability).”
Eric Goodness
Gartner, Inc. October 2003
HP Services has the resources, skills, and presence to
deliver to your requirements in more than 160 countries
around the globe. Our credentials and capabilities
include:
• 40 years of experience in the design, deployment, and
support of network environments
• Top-tier ranking among network integrators
• Leading mission-critical service provider in open,
heterogeneous environments
• Top-ranked provider of IT outsourcing
Basic and enhanced features
HP Remote Monitoring and Management Services deliver
remote, subscription-based IT infrastructure management
capabilities. Services are packaged to provide basic as
well as enhanced service features. The basic feature set
provides monitoring and fault management. When a
problem event is detected, consultants at our operations
center isolate the problem, notify the appropriate support
provider, and track the problem until it is resolved and
service is restored.
Basic service features include these elements:
• 24x7 monitoring
• Event notification and problem management
• Documentation and asset tracking
• Secure Web portal
Enhanced service features are available to provide full
lifecycle management. The enhanced features are more
proactive in nature and provide administrative as well as
operations and engineering services.
Enhanced service features provide:
• Account and address administration
• Access control
• Configuration management
• Patch and release management
• Performance analysis and recommendations
• Capacity planning
HP Remote Monitoring and Management services are
available for the critical IT resources throughout your
enterprise, including network devices, servers, storage,
and applications, such as Microsoft® Exchange, Oracle®,
SAP, and Cisco Call Manager.
The business benefits of out-tasking
End-to-end Remote Monitoring and Management services
deliver solid business benefits. When you choose HP to
monitor and manage your IT infrastructure, you can
expect:
• Increased IT resource availability—through HP’s
continuous monitoring and management of issues and
problem incidents
• Reduced business risk—through high system availability
and performance that is tracked by industry-standard
metrics
• More effective deployment of resources—by allowing
IT staff to concentrate on core competencies and on
activities that have greater strategic value to your
business
• Faster ROI—through rapid, flexible response to
problems and access to information that allows
management to optimize the use of IT resources
• Improved cost control and reduced complexity—through
predictable monthly service charges and the ability to
out-task important activities to a trusted partner rather
than building an in-house support structure
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Why HP?
Why choose HP to monitor and manage your IT
infrastructure? A compelling reason is that HP has a
broad, deep knowledge of network and system
management—at all stages of the lifecycle. HP is the
developer of OpenView, the infrastructure management
system that is respected industry-wide. And HP is the
creator of the Adaptive Network Architecture (ANA), a
network architecture solution that focuses on your business
requirements and your ability to respond to a rapidly
changing environment. Responding to and embracing
change is at the heart of HP’s vision of the Adaptive
Enterprise—where business and IT are synchronized to
capitalize on change.
Equally important, HP bases its service delivery and
problem-solving approach on the principles of the HP IT
Service Management (ITSM) model. This innovative model
draws on time-tested project management methodologies,
recognized IT best practices, and the IT Information
Library (ITIL) to deliver practical, real-world solutions to
pressing technology issues.
Unique service capabilities and a changing business
landscape
HP’s unique service capabilities combine people, process,
and technology to provide the IT availability, security, and
performance that are critical requirements for today’s
enterprise. Unlike vendors who simply monitor the
performance of your network, HP offers a comprehensive
support solution whose combination of proactive and
reactive activities is designed to dramatically increase the
availability and performance of an entire, heterogeneous
IT infrastructure.
The way you do business has dramatically changed—and
will continue to change on a daily basis. Regardless of
the pace or nature of the changes, your IT environment
must be continually available to meet pressing business
needs. When you choose to out-task to an experienced
partner like HP, you are leveraging that partner’s ability to
mobilize solutions quickly on your behalf.
When you choose HP Remote Monitoring and
Management Services, you are simplifying the process
of maintaining a highly available, high-performance
network IT infrastructure.
Find out more
To learn more about how HP Remote Monitoring and
Management Services can help your enterprise monitor
and manage its IT assets, contact your HP sales
representative or visit www.hp.com/hps/network.
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© 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change
without notice. The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft is a U.S. registered trademark of Microsoft Corporation. Oracle is a registered U.S. trademark of Oracle
Corporation, Redwood City, California.

To learn more, please visit www.hp.com

5982-9587EN, 11/2004