1.

UNIVARIAT

Frequencies

Statistics

Jenis Kelamin Umur Pengetahuan Sikap Keterampilan Mutu Pelayanan

Valid 16 16 16 16 16 16
N
Missing 0 0 0 0 0 0

Frequency Table

Jenis Kelamin

Frequency Percent Valid Percent Cumulative

Percent

Laki-laki 7 43.8 43.8 43.8

Valid Perempuan 9 56.3 56.3 100.0

Total 16 100.0 100.0

Umur

Frequency Percent Valid Percent Cumulative

Percent

20-30 3 18.8 18.8 18.8

31-40 8 50.0 50.0 68.8

Valid
>40 5 31.3 31.3 100.0

Total 16 100.0 100.0

Pengetahuan

Frequency Percent Valid Percent Cumulative

Percent

baik 8 50.0 50.0 50.0

Valid Kurang 8 50.0 50.0 100.0

Total 16 100.0 100.0

 Sikap

Frequency Percent Valid Percent Cumulative

Percent

baik 4 25.0 25.0 25.0

Valid kurang 12 75.0 75.0 100.0

Total 16 100.0 100.0

Keterampilan

Frequency Percent Valid Percent Cumulative

Percent

baik 11 68.8 68.8 68.8

Valid kurang 5 31.3 31.3 100.0

Total 16 100.0 100.0

Mutu Pelayanan

Frequency Percent Valid Percent Cumulative

Percent

baik 8 50.0 50.0 50.0

Valid kurang 8 50.0 50.0 100.0

Total 16 100.0 100.0

 2. BIVARIAT

Crosstabs

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

Pengetahuan * Mutu 16 100.0% 0 0.0% 16 100.0%

Pelayanan
Sikap * Mutu Pelayanan 16 100.0% 0 0.0% 16 100.0%
Keterampilan * Mutu 16 100.0% 0 0.0% 16 100.0%
Pelayanan

Pengetahuan * Mutu Pelayanan

Crosstab

Mutu Pelayanan Total

baik kurang

Count 6 2 8
baik
% of Total 37.5% 12.5% 50.0%
Pengetahuan
Count 2 6 8
Kurang
% of Total 12.5% 37.5% 50.0%
Count 8 8 16
Total
% of Total 50.0% 50.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
sided) sided) sided)

Pearson Chi-Square 4.000a 1 .046

Continuity Correction b
2.250 1 .134
Likelihood Ratio 4.186 1 .041
Fisher's Exact Test .132 .066
Linear-by-Linear Association 3.750 1 .053
N of Valid Cases 16

a. 4 cells (100.0%) have expected count less than 5. The minimum expected count is 4.00.
b. Computed only for a 2x2 table
Sikap * Mutu Pelayanan
Crosstab

Mutu Pelayanan Total

baik kurang

Count 4 0 4
baik
% of Total 25.0% 0.0% 25.0%
Sikap
Count 4 8 12
kurang
% of Total 25.0% 50.0% 75.0%
Count 8 8 16
Total
% of Total 50.0% 50.0% 100.0%

Chi-Square Tests

Value df Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
sided) sided) sided)

Pearson Chi-Square 5.333 a

1 .021
Continuity Correction b
3.000 1 .083
Likelihood Ratio 6.904 1 .009
Fisher's Exact Test .077 .038
Linear-by-Linear Association 5.000 1 .025
N of Valid Cases 16

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 2.00.
b. Computed only for a 2x2 table

Keterampilan * Mutu Pelayanan

Crosstab

Mutu Pelayanan Total

baik kurang

Count 3 8 11
baik
% of Total 18.8% 50.0% 68.8%
Keterampilan
Count 5 0 5
kurang
% of Total 31.3% 0.0% 31.3%
Count 8 8 16
Total
% of Total 50.0% 50.0% 100.0%
 Chi-Square Tests

Value df Asymp. Sig. (2- Exact Sig. (2- Exact Sig. (1-
sided) sided) sided)

Pearson Chi-Square 7.273a 1 .007

Continuity Correctionb 4.655 1 .031
Likelihood Ratio 9.290 1 .002
Fisher's Exact Test .026 .013
Linear-by-Linear Association 6.818 1 .009
N of Valid Cases 16

a. 2 cells (50.0%) have expected count less than 5. The minimum expected count is 2.50.
b. Computed only for a 2x2 table