CALL CENTER DASHBOARD TEMPLATE

AVERAGE ANSWER
TOTAL CALLS CALL ABANDON RATE
TIME (Sec)

598 473.4 81%

WEEKLY CALLS DATA CALLS PER REPRESENTATIVE

70
AVG ANSWER TIME
REPRESENTATIVES TOTAL CALLS CALLS ANSWERED CALLS ABANDONED
(SEC)
60
Rep 1 70 62 8 190
Rep 2 65 56 9 358 50

Rep 3 58 39 19 400
40
Rep 4 54 47 7 670
Rep 5 45 44 1 952 30

Rep 6 64 49 15 255 20
Rep 7 51 45 6 745
10
Rep 8 59 40 19 544
ABANDONED
Rep 9 69 50 19 205 0 CALLS
Rep 1 PER REP
Rep 2 Rep 3 Rep 4 Rep 5 Rep 6 Rep 7 Rep 8 Rep 9 Rep 10
Rep 10 63 54 9 415

0 1 2 3 4
ANSWER TIME (SEC) REPRESENTATIVES
< 200
< 200 1
200 – 360
200 – 360 3
360 – 700
360 – 700 4

> 700 2 > 700

ABANDON CALLS PER REPRESENTATIVE

19 19 19
20

15
16

12
9 9
8
7
8 6

4
1

0
Rep 1 Rep 2 Rep 3 Rep 4 Rep 5 Rep 6 Rep 7 Rep 8 Rep 9 Rep 10
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