TCS Organizational Development-Case Study

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1. What Kind of revisions should Loon make to the MP2 Program? How can he gain
the acceptance of employees? Will this be enough to convince the board to deploy
the MP2 Program companywide?
Mentoring programs play important role when the firms are on the edge of losing most of
its valued people. This problem will be aggravated if the senior people have doubts
regarding their job security and no new people want to be a part of such firm.
The existing MP2 program can be tailored so that the changes are well accepted by most of
the employees. As per the concerns of Dale Ellis that most the people will be busy with the
program than being productive, hence it is advisable to alter the program in such a way that
it streamlines the whole process and makes it as simple as possible.
Instead of setting long term targets, Clark Loon must focus on setting short achievable
targets for the participants so that their performance is monitored in a more efficient
manner.
It also advisable to improve the screening process during recruitment so that only the right
candidates are selected. This will avoid Seniors/ Mentors wasting unnecessary time trying to
train the new recruits, also it will reduce the high employee turnover ratio.
For the program to be successful, it has to gain full acceptance of the employees. Benefitting
the participants and the mentors with additional perks may act as a motivating factor for
the people to follow the program more closely. Top performing participants must be
recognised and rewarded, not only that the participants but their respective mentors must
be rewarded as it will embark a sense of teamwork and help in developing emotional bonds
among the employees & the Firm.
For the acceptance of Board to deploy the program on a company wide scale, Clark Loon
must propagate the changes he has made to the existing MP2 System to the Board for them
to decide. Furthermore, he should try to implement the modified system for a couple of
months, assess its performance with the participants and Mentors. Finally, he must present
the results of the old and modified system to the board for it to implemented company
wide.
2. How will the revised MP2 program benefit the senior employees, the Junior
employees and the firm as a whole?
The revised MP2 Program will help inexperienced associates to work on complex projects
along with the experienced consultants. One of the benefits is that, the inexperienced
associate would be able to obtain valuable training from the experienced consultants in a
structured and supportive environment. Secondly the less experienced consultants will have
more resources available at hand so that the projects are completed on time, which in turn
will help the firm to service clients in a better way. Achieving the short term goals set for
the inexperienced candidates, will help in boosting their moral. Moreover, it will help in
developing a feeling of belongingness in the candidate towards the firm. It will also facilitate
in developing good cultural values in the new candidates when they are working with the
experienced consultants.

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 TCS Organizational Development-Case Study
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The mentors will also develop their managerial and delegation skills while working with their
associates, making all the employees work independently apart from the new joinee.
The revised MP2 Program will reduce the high employee turnover ratio at Ion Consulting,
thus reducing the cost of training the junior associates. The common goal of the employees
working in Ion Consulting to achieve high level of client/ customer satisfaction through on
time delivery of projects, which can be efficiently done when all the employees are able to
complete their part of project in the stipulated time frame. In doing so the firm will also
regain their competitive edge over their competitors.

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