SERVICE BULLETIN

PRODUCT: LED TV

BULLETIN
ASC20150601001
NUMBER:
BULLETIN
06/01/2015
DATE:
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UN65JS9000FXZA, UN55JS9000FXZA, UN48JS9000FXZA, UN78JS8600FXZA,
UN65JS8500FXZA, UN55JS8500FXZA, UN48JS8500FXZA, UN65JS850DFXZA ,
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UN48JU7500FXZA, UN40JU7500FXZA, UN65JU750DFXZA, UN65JU6700FXZA,
UN55JU6700FXZA, UN48JU6700FXZA, UN40JU6700FXZA, UN65JU670DFXZA,
UN55JU670DFXZA, UN75JU6500FXZA, UN65JU6500FXZA, UN60JU6500FXZA,
MODELS:
UN55JU6500FXZA, UN50JU6500FXZA, UN48JU6500FXZA, UN40JU6500FXZA,
UN75JU650DFXZA, UN65JU650DFXZA, UN60JU650DFXZA, UN55JU650DFXZA,
UN50JU650DFXZA, UN48JU650DFXZA, UN40JU650DFXZA, UN65JU6400FXZA,
UN55JU6400FXZA, UN48JU6400FXZA, UN40JU6400FXZA, UN75J6300AFXZA,
UN65J6300AFXZA, UN60J6300AFXZA, UN55J6300AFXZA, UN50J6300AFXZA,
UN48J6300AFXZA, UN40J6300AFXZA, UN32J6300AFXZA, UN50J5500AFXZA,
UN48J5500AFXZA, UN40J5500AFXZA, UN32J5500AFXZA,

- SUBJECT: A Sound Bar or A/V receiver connected to the TV does not play audio when the TV is playing
video from a streaming application.

- Symptoms:
o The TV speaker has sound.
o The Sound Bar or A/V receiver has sound when the TV is set to a different source including HDMI,
but fails to play sound when the TV is playing video from a streaming application such as Netflix.
o The streaming application is outputting Dolby Digital sound. If the Sound Bar or A/V receiver
doesn’t support Dolby Digital or DTS, the Sound Bar or receiver will not play the audio.

- REPAIR GUIDE:

1) Do Not Change any parts.

2) Change the Audio Format in the TV’s menu to PCM while playing video from the video streaming
application.
- Play the video from the video streaming application.
- Go to Menu > Sound > Additional Settings and change the Audio Format to PCM. See the
illustrations below and on the next page.

This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.
 Symptom1 Symptom2 Symptom3 Symptom4
L4 13 01
L4 01 04

This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-technical
individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by electricity. Any
attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death. Information provided in this
bulletin is subject to change or update without notice.