Software Asset Management Success Map Success

Implement
Run
Foundations Optimize and Expand
An overview of implementing, maintaining, and getting maximum value from Software Asset Management

Now Value: Envision Now Value: Create Now Value: Validate

Success Foundations: Critical inputs for successful implementation and maintenance Implement: Implementation activities and best practices Run: Plan and execute Now Platform® maintenance

Use Now Create to execute implementation.

Vision and value
Outcome: Manage software licensing and
distribution, and software optimization (reduce costs,
have the right products).
Sample KPIs
• License audits
• Reduction in license cost
• Completeness and accuracy
for software installs
Foundational ServiceNow apps
Implement before or with:
Knowledge Performance Analytics
Configuration Mgmt. Hardware Asset Mgmt.
Implementation roles
General
• Executive sponsor
• Process owners
• Platform owners
(business and technical)
• Project manager
• Business process analyst
• Technical resources
(sys admin, dev eloper,
tester, architect)
Demand
Governance Run roles Platform Health Enhancements Upgrades Assess value
management
Source(s) of software data need to be identified and validated.
• IT: Owns configuration that impacts global • SAM product • Daily: Review error logs. • Have a process • Check for new • Prioritize OOTB • Are SAM services saving money
functionality and owns the overall vision owner • Weekly: Review SAM operational for the intake and SAM related offerings options to ease by reclaiming unused licenses?
• ITAM: Owns vision for SAM capabilities, Design • SAM data owners dashboards. prioritization of new released via the upgrades. • Is the organization passing
SAM services to offer. Now Store (JAMF, software audits?
monitoring, and compliance workshop • SAM sys admin • Monthly: Attend CAB meeting, OpenLM).
• Knowledge • SAM: Governs SAM-only configuration and • Discovery sys and present to ITAM review board. • Is unauthorized software
views manages SAM data sources Input Design • Prioritize OOTB functionality admin/external being detected?
and escalate customizations tools admin • Is installed software tracked?
• Content Current process, current Optimize process for approval
normalization architecture, business goals and technology
• Include data and process owners
OCM and enablement in process design
Prepare for implementation:
• Owners, process users, and end users of • Identify the run/operations team
Software Asset Management applications are • Determine scope (in/out) Now Value: Champion
informed and provided an enablement plan. • Identify Project team
Strategy Optimize and Expand: Maximize value from your HR Service Delivery licenses—increase value from the Now Platform®
• Determine Data and
Discovery Process Owners Take a phased approach.
Skills and expertise • Document integrations
Start with one software title
Consider which HR Service Delivery applications to implement next. Consider which Now Platform product suites to implement next.
or cloud software that’s
into ServiceNow if using
• Partner collaboration, SAM foundations, SAM easier to manage.
external data sources
applications in scope (CMDB, Discovery), third-
party and external data sources, integrations • Document sources Cloud Management: Implement
SAM  HR/Service Catalog SAM  Application
of software asset data cloud provisioning, governance, Management Portfolio
• Sources: Now Expert Services, Now-certified ITOM optimization, and spend.
partner, Now-certified internal employees • Clean up existing data
(prior to integration) Output Set up workflows for Employee Manage application redundancy,
Trained in SAM (combination of sources recommended) Stories Prepare and
train end users Run Lifecycle Events. licensing costs, and demand.
products • Gather required Set up integrations not
Knowledge for success team Software Asset
• SAM process owners implemented in the first
Management
Project planning • Use phased approach
with milestones
phase that enhance value.
Configure Test Go live SAM  Service Catalog SAM  Security Operations
• SAM sys admin • Prepare for an agile approach with Now Create. Enhance Vulnerability Response
• Discovery admin • Use the SAM implementation readiness checklist. Include the with knowledge of versions Provide users the ability to view and Remove backdoor access
• Integration expert run team in installed in the enterprise. order software available online. to software.
• Plan for the target value from SAM applications.
Agile sprints ATF, Test Management implementation

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