SSI

Sales Service Indexs

2014 2015 2016 2017 2018
Mitsubishi 769 780 769 802 809
Toyota 767 769 768 789 805
Daihatsu 765 780 776 785 818
Nisan 763 769 768 777 794
Honda 764 768 772 775 811
Mazda 771 768 766 784 801
Suzuki 764 770 764 777 811

SSI JD POWER 2014~2018

830

820

810

800 Mitsubish
Toyota
790 Daihatsu
Nisan
780 Honda
Mazda
770 Suzuki

760

750

740

730
2014 2015 2016 2017 2018
 Customer Service Indexs
2014 2015 2016 2017 2018
Mitsubishi 770 764 766 767 817
Toyota 770 764 769 774 801
Daihatsu 767 762 765 770 793
Nisan 760 756 767 756 798
Honda 766 762 760 768 798
Mazda 769 769 759 774 798
Suzuki 759 754 758 763 794

CSI JD POWER 2014~2018

840

820

800
Mitsubishi
Toyota
Daihatsu
Nisan 780
Honda
Mazda
Suzuki 760

740

720
2014 2015 2016 2017 20

2018
R 2014~2018

Mitsubishi
Toyota
Daihatsu
Nisan
Honda
Mazda
Suzuki

2017 2018
Sales Service Indexs
2014 2015 2016 2017 2018
Service Quality 30% 30% 30% 30% 24%
service initiation 27% 27% 27% 27% 20%
Vehicle Pick-up 15% 15% 15% 15% 19%
Service Advisor 15% 15% 15% 15% 19%
Service Facility 12% 12% 12% 12% 18%

delivery process 31% 18% 18% 18% 19%

delivery timing 13% 18% 18% 18%
deal 12% 15% 15% 15% 19%
Dealer Facility 12% 15% 15% 15% 23%
Paperwork 11% 16%
Sales Person 11% 17% 17% 17% 23%
Sales Initiation 9% 16% 16% 16%