I

SO PDFFREEDOWNLOAD

Ou
rEs
sen
ti
alGu
ideT
o:
I
SO 9001:
2015
Qual
i
tyManagementSy
stems

www.
isoconsul
tants.
co.
uk
 Essenti
alGui
deT
o:
I
SO 9001:
2015
Wh
ati
sISO9001:
2015?
A managementstandardthat:
I
mpr
ovestheconsi
stencyofy
ourpr
oductsandser
vices

Enabl
esaccesstotender
ingpr
ocesseshencel
argercustomer
sand
bi
ggeropportuni
ti
es

Encour
agesmeasur
abl
ecompanygr
owth

Actsasadi
ff
erenti
atori
nthemar
ket

Addscr
edi
bil
i
tyandstatustoy
ourcompany

Doesi
twork?Whatdocerti
fiedbusi
nessessay?

Customersati
sfacti
onandl
oyal
tyl
evel
simpr
ove

Oper
ati
onalef
fici
encyi
ncr
eases

New busi
nessi
swon

Mor
eexi
sti
ngcustomer
sar
eretai
ned

Costsav
ingsar
emade

WhataretheI
SO 9001:
2015 Qual
ityManagementSystem (
QMS)requi
rements?
Putsimply,toprov
ideappropri
aterecor
dstoshow thaty oumanagethebusinesswi thaf ocuson
meetingcustomersneedsandensur i
ngthebusi
nessoper atesasyouintended.Heav i
l
ydocumented
procedur
esar enolongernecessar
y,thoughmostbusinessesfindhavi
ngsomewr itteninstructi
onsi
s
useful
.

WhatAretheKeyAreasofFocus?(
Conti
nuedonnextpage)
Thestandar
di sbrokendowni
ntosecti
ons(
“cl
auses”)whi
chdefinetheextentandboundar
iesofthe
managementsy stem.Thi
smeansthattheQMS i
sbui l
tar
oundthevitalcor
eareasoftheenter
prise,
notperi
pheralones.

“TheContextofTheOrgani
sati
on”
Si
mpl
y,asacompany
:

“
Whata
reoura
ims?”
“
Whato
urKeyPro
duct
sandSe
rvi
ces
?”
“
Whoar
eourcus
tomersa
ndot
heraf
fec
tedp
art
ie
s(s
umma
ri
sed
)?”

www.
isoconsul
tants.
co.
uk
 Essenti
alGui
deT
o:
I
SO 9001:
2015
Leadershi
p
Definedandagr eedrol
esandresponsi
bil
i
tiesforseni
ormanagementar ev
itali
nasuccessful
organi
sati
on.Thiscl
auseensur
esthatsomeonetak esownershipoftheQMS from asuper
visor
yposi
ti
on
ataseniorlev
el.Iti
nvol
vesashared“QualityPol
i
cyStatement”.

Pl
anni
ng
Havi
ngdefinedwhaty ourcompanyactuallydoes,andtowhom,andwhatther isksandopportuni
ti
esare,
thi
sclauseassessestheimpactofr i
sks,andhow tocontr
olthem.Next,i
tconsiderssetti
ngquali
ty
obj
ecti
ves,aswellasdetail
edplansofhow thesewil
lbeachiev
ed,whoisresponsibl
e,andwhattime
scal
esar ei
nvol
ved.Fi
nal
ly,butcruci
all
y,i
tsetsdefinitegui
deli
nesf
ormanagingchanges.

Support
Simpl
y ,how canther
esour
cesrequi
redtocompl
etetasksbecontr
oll
edandmeasur
ed,andhow doy
ou
know themethodofmeasurementisknowntobeaccur
ate?

Whoar ethekeypeoplewi
thmissi
on-
cri
ticalk
nowl
edgeaboutyourorgani
sati
on? Whatarethegeneral
l
evelsofcompetenceandawar
enessacrossthebusi
nessforwhatneedstobeachieved?How ar
evital
documentscontrol
led?

Operati
on
Thelargestsecti
on,f
ocussedon“doi
ng”!Itcover
sthedocumentati
onofrequi
rementsf
oreachofthe
organi
zation’
sspeci
ficproductsorserv
ices,andthepr
ocessesneededtoproduceorcr
eatethem.

Putbl
untl
y:

“How dowek
now whensomethi
ngi
sfitforpur
poseandwi l
lmeetcustomer’
sneeds,
andhow dowemakesur
ethisconsi
stentl
yhappens?
.
..and.
..
“Whatar
ether
esour
cesr
equi
redtoachi
evethi
s?How dowemeasur
eifi
t'
sactual
l
y
happeni
ng?”

Thi
sclauseaddr essesdesi
gnanddev elopment,externalpr
ovi
ders,producti
onandser
vicepr
ovi
sion,
rel
easeofpr oductsandservi
ces,nonconformingoutputs(thi
ngsgoingwr ong)
.Fr
om workonthi
sclause,
aQMS ( qual
i
tymanagementsy stem canbecr eated)

Perf
ormanceEval
uati
on
How doyouk now i
fthequal
itymanagementsy
stem i
sdeliver
ingwhatyouintended?Whochecksit,and
how? How doy ouknow i
fcustomer’
saresati
sfied?How areinter
nalaudi
tsconducted,andwhatisthe
i
nputofseniormanagementtotheQMS andwhol eprocess?

I
mprovement
How dowei mpr
ove,andstopthi
ngsgoingwrong?How dowei
mplementcorr
ectiveacti
onswhen
necessar
y,andconti
nual
l
yimproveyourqual
i
tymanagementsy
stem,keepi
ngr ecor
dsasr equi
red?

www.
isoconsul
tants.
co.
uk
 Essenti
alGui
deT
o:
I
SO 9001:
2015

WhataretheStepstoI
SO 9001:
2015 Certi
ficati
on?
Understandwhati tis!Manycompani esthi
nkit'
ssimplyacerti
ficateonaboardroom wal lgai
nedbyan
audi
torv i
siti
ngforadayandcheck ingthi
ngs. Other
sthinkthatmeansasetdocumentedpr oceduref
or
ever
ythingf r
om openingl
etters,maki
ngcoffeetochecki
ngproducts. Nei
theri
str ue. Certi
fication
meansthatanef f
ectivequal
itymanagementsystem hasbeendesignedtoserv
ey ouror gani
sation'
sai
ms
andhelpy oudo betterbusiness

Prepar
ey ouror
gani
zati
on. Educateontheabov
e,cl
earmi
sconcepti
ons. Br
oadl
ydefinethe“why”,
“what”and“how”.

Mostimportantly
,gaincommi tmentf rom seni ormanagement. Thepr ojectneedstobedr ivenbyk ey
i
nfluencersintheor ganisation,beyondthei nitialdeci
siontopr oceedandthr oughtosuccessfuland
eff
ecti
veimplementation. Thek eysuccessf actori sintegrati
on,thati s,ofweav i
ngthemanagement
system i
ntothedail
yr ealityofbusi nesslif
e.Fai l
uretoimpactor ganisationalbehavi
ourcomeswhenI SO
9001:2015 i
sseenasabol t-on,nice-to-
hav e,si de-
show tothemai nacti viti
esoftheenterprise. Onl
y
soundcommi tmentfrom seni ormanagementatev erystagecanensur esuccess.

GapAnal
ysi
s
Havi
ngdefinedwhaty ourcompanyactuallydoes,andtowhom,andwhatther isksandopportuni
ti
esare,
thi
sclauseassessestheimpactofr i
sks,andhow tocontr
olthem.Next,i
tconsiderssetti
ngquali
ty
obj
ecti
ves,aswellasdetail
edplansofhow thesewil
lbeachiev
ed,whoisresponsibl
e,andwhattime
scal
esar ei
nvol
ved.Fi
nal
ly,butcruci
all
y,i
tsetsdefinitegui
deli
nesf
ormanagingchanges.

Proj
ectPl
an.Setsomegoal
sandti
mescal
es!
Her
ear
esomear
eastoconsi
der
:

Whenwi
l
lyoustar
tyourQMS i
mpl
ementati
onpr
oject?

Whendoy
ouwant/
needtocompl
etei
mpl
ementati
on?

Whatgapsexi
sti
nyourexi
sti
ngQMS andhow l
ongwi
l
ltheytak
etoaddr
ess?

Whatr
esour
cesar
eav
ail
abl
eorl
ack
ing?

Trai
ning
Trai
ningequalsawareness,pr
omotesowner
shi
p,encour
agespar
tici
pati
on,andmeanssuccess!
Potenti
alpartiestotrai
n:

Pr
ojectManager
(s)

T
eam Leader
s

Al
lsi
gni
ficantempl
oyees,teamsandi
nter
nalaudi
tor
s

www.
isoconsul
tants.
co.
uk
 Essenti
alGui
deT
o:
I
SO 9001:
2015

Documentati
on
CreateyourQMS.Whatar ey ourbusi
nessprocesses,andhow dotheyi nter
rel
ate?Forexampl e,li
stthe
departmentsaf fected,anddesignaflow chartofinteracti
onbetweenthem. Whatar ethepr ocesses,
andhow ar etheymeasur ed? Off
-the-
shel
fdocumentationisavai
labl
easatempl ate. A documentcontr ol
system i
sv italtomak esur eevery
bodygetsther i
ghtdocumentation,andanyupdates,andshoul dbe
i
mpl ementedatanear lystage.

UseandI mproveQMS StartusingyourQMS aheadofacer tificati

onaudi
t!Fine-tuneorr
edesi
gnas
requi
red. Conducti
nter
nalaudi
ts,managementrev
iew meetings,andkeeprecords.

I
nternalAudi
ts I
SO Regi
strati
on
A test-runbef oreTheBi gDayoftheexter nalaudi
t. AfterrunningyourQMS f or2-3 months,it'
sti
meto
Ani mpar ti
althir
d-par ty(suchasy ourfri
endlyISO arrangeanexter nalauditfrom acerti
ficationbody.
Consultant)shoul dlookforconf or
mity,eff
ectiv
eness, Again,yourISO Consultantshouldbeabl etoassist
andpotenti alnon-compl i
ance. Youcouldeventr ai
n withthis.
upy ourownteam ofi nter nalaudi
tors. Wecanhel p
withthat,too.

Whati sthecostofI SO 9001 certification?How prepar

edar eyou? Thi
sdeter
mi nesthenumberofexter -
nalconsul
tant’
sday srequi
red.Alter
natively,i
fyouhavesufficientin-
houseexperti
se,thena“certificati
on
tool
kit”maywor kf
ory ou.Weoffersev eralopti
ons,withvar
yinglevel
sofhelpdeskr emotesupport.

TheNextStage?I fyou'
vereadthisfar,wel
ldone!Wepr ideour
sel
vesinourstr
aightf
orwar
d,practi
caland
(occasi
onall
y)pai
nful
l
yhonestappr oach. Wewanttomak esi
mplewhatother
stendtomak ecomplex.I
fit
soundslik
ewecoul dwor ktogether
,pleasegetintouch!

Wec
anh
elpy
oua
chi
evec
ert
ifi
cat
io
nina
nyo
neo
fth
reewa
ys:

www.
isoconsul
tants.
co.
uk