Mechanical Engineering Department

DJA40092: Workshop Service Management

MINI PROJECT

VIRTUAL REALITY

NO ID NO NAME

1 13DAD20F1057 MUHAMMAD HAFEEZ BIN IZAMZAMZURI

2 13DAD20F1073 MUHAMMAD KAMARUL HANIF BIN KAMARUDIN

3. 13DAD20F1036 MUHAMMAD AZIM MUZAMMIL BIN HANAPI

13DAD20F1040
4. MUHAMMAD IRFAN HANIS BIN ROSLAN

DAD4S4
CLASS
2021/2022
SESSION
 Mechanical Engineering Department
DJA40092: Workshop Service Management

Assessment MINI PROJECT

CLO 2 Demonstrate skills for resource management and management control of
automotive workshop/service center.
Instructions Answer all the questions in 1½ hour
Marks

68

MINI PROJECT
VIRTUAL REALITY (INGRESS AUTO)

Nowadays, an automotive service centre has become an essential destination for customers to send
their vehicle for periodical services. Most of the service centres provide a wide range of facilities and
detailed layouts for the convenience of the customers. With the assistance of virtual reality (VR),
students able to experience the real situation of the service centres (Ingress Auto). By using the
mentioned VR, ORGANIZES a mini project that aimed to study the layout and to understand the
operation of the service centre. Please answer the following questions from the VR experience. (CLO2,
P3)

Pada masa kini, pusat servis kenderaan telah menjadi destinasi penting bagi pelanggan untuk
menghantar kenderaan mereka untuk diservis secara berkala. Kebanyakan pusat servis menyediakan
pelbagai kemudahan dan susun atur yang terperinci bagi keselesaan pelanggan. Dengan bantuan
realiti maya, pelajar dapat merasai pengalaman sebenar berada di pusat servis (Ingress Auto). Dengan
menggunakan VR, RANCANGKAN satu mini project yang bertujuan untuk mengkaji susun atur and
memahami operasi pusat servis . Sila jawab SEMUA soalan berpandukan pengalaman menggunakan
VR. (CLO2, P3)

1) Recognize the location of the selected service centre. (CLO 2, P2) Nyatakan lokasi pusat servis
yang dipilih.
(1 mark)

Bandar Tasik Puteri

 Mechanical Engineering Department
DJA40092: Workshop Service Management

2) Arrange the planning steps to open a service centre. (CLO 2, P2)

Rangka langkah-langkah perancangan untuk membuka sebuah pusat servis.
(5 marks)

3) One of the factors that need to be considered in selecting a location for a perfect automotive
service centre is close to the road factor. Detect other factors that can be determined from the VR.
(CLO 2, P1)
Salah satu faktor yang perlu dipertimbangkan dalam memilih lokasi untuk pusat servis automotif
yang sempurna adalah faktor dekat dengan jalan raya. Kesan faktor-faktor lain yang dapat
ditentukan daripada VR.

1. EASY TO ACCESS.
2. NEAR WITH FACILITIES & VENDOR.
3. EASY TO SEE.
4. LOW SPEED LIMIT
5. NEAR PUBLIC AREA.

( 5Marks)
 Mechanical Engineering Department
DJA40092: Workshop Service Management

(4) Notice the sites that need to be avoided to open a service centre that been emphasize in the VR.
(CLO 2, P1)
Perhatikan kawasan yang perlu dielakkan untuk membuka pusat servis yang dijelaskan dalam VR.
(6 marks)

1. JUNCTION FOUR.
2. DANGEROUS CORNER.
3. BUSY ROAD.
4. 90 DEGREE / U-TURN.
5. HIDDEN / NOT EASY TO SEE.
6. ON A STEP HILL.

5) Identify all the facilities provided to the customers at the VR service centre. (CLO 2, P1)
Kenalpasti semua kemudahan yang disediakan kepada pelanggan di pusat servis VR.
(5 marks)

1. CAFE.
2. PRAYING ROOM.
3. RESTROOM.
4. LOUNGE / WAITING ROOM.
5. PARKING AREA.

6) Choose which item than can be recommended that can be added in the lounge/waiting room.
(CLO
2, P1)
Pilih barang yang boleh dicadangkan untuk ditambah di ruang / bilik menunggu.
(6 marks) o
1. DAILY NEWSPAPER.
2. MAGAZINE.
3. TV SCREEN.
4. INFO PAMPHLET.
5. SEATING.
6. WIFI CONNECTION.
7. DRINKING WATER DISPENSER.
 Mechanical Engineering Department
DJA40092: Workshop Service Management

(7) From the VR experience, arrange the suggested item with the facilities in the selected service
centre. (CLO 2, P2)
Daripada pengalaman menggunakan VR, susunkan barang yang disarankan dengan kemudahan di
pusat servis yang dipilih.
(8 marks)

kitchen RESTROOM air

appliances freshener

bar seating
CAFE
rack for
religious book
mirror

PRAYING ROOM
hand soap/ snack
sanitizer

8) Explain the main reason to specify the parking area near the waiting room. (CLO 2, P2)
Terangkan sebab utama untuk menempatkan kawasan pakir berhampiran dengan bilik
menunggu.
(2 marks)

This facility should maintain visual and physical contact with the customer waiting room.

9) Get the goal of car service operation for the VR service centre. (CLO 2, P2) Dapatkan matlamat
operasi servis kenderaan bagi pusat servis VR.

(2 marks)

The goal is to provide efficient, quality and timely car maintenance and repair services.
 Mechanical Engineering Department
DJA40092: Workshop Service Management

(10) Recognize all department in service operation for the VR service centre. (CLO 2, P2)
Kenalpasti semua jabatan dalam operasi bagi pusat servis VR.
(7 marks)
1. DIAGNOSE ROOM.
2. TINTED WORKSHOP.
3. STOREROOM.
4. WASHING BAY.
5. SERVICE BAY.
6. FRONT DESK REGISTRATION.

11) Recognize all type of service offered by the VR service centre. (CLO 2, P2)
Kenalpasti semua jenis perkhidmatan yang ditawarkan oleh pusat servis VR.
(8 marks)

❖ MINOR & MAJOR SERVICE.

❖ BRAKE REPLACEMENT.
❖ BATTERY REPLACEMENT.
❖ TRANSMISSION REPAIR.
❖ WHEEL ALIGNMENT & BALANCING.
❖ TIRE ROTATION.
❖ OIL CHANGES.
❖ SCHEDULE MAINTENANCE & SERVICE.

12) Based on VR experience of the service centre, prepare recommendations to improve the
service at the service centre. (CLO 2, P2)
Berdasarkan pengalaman VR di pusat servis, sediakan cadangan-cadangan untuk
meningkatkan perkhidmatan di pusat servis.
(3 marks)
1. Mempelbagaikan variasi makanan dan minuman di kafe

2. Memperbesar ruangan solat

3. Memberi layanan yang baik kepada pelangan daripada pintu masuk sehingga
pelangan dapat barangan yang dikehendaki

13) Builds the selected service centre layout using raw material. (CLO 2, P3) Bina
susunan pusat servis yang dipilih dengan menggunakan bahan-bahan kasar.

(10 marks)
 Mechanical Engineering Department
DJA40092: Workshop Service Management
 Mechanical Engineering Department
DJA40092: Workshop Service Management

Prepared by: Verified by:

Course Coordinator / Lecturer Date: Program Leader / Head of Department Date: