A

STUDY ON

Customer Satisfaction at HDFC Bank, KAMAREDDY

PROJECT SUBMITTED BY
MA.IRFAN H.T.NO: 19055024684030
UNDER THE GUIDENCE OF
Mr. D.PRABHAKAR
LECT.IN COMMERCE
M.Com.,M.B.A.M.Phil

R.K. DEGREE & P.G. COLLEGE

KAMAREDDY.DIST

SUBMITTED TO
R.K. DEGREE & P.G. COLLEGE In partial fulfillment of the requirement
for degree of MASTER OF COMMERCE
A.Y. 2019-2022
 CERTIFICATE BY THE GUIDE

This is to certify that the Project Report title

“CONSUMER SATISFACTION ON ATM SERVICES KAMAREDDY”
Submitted in partial fulfillment for the award of M.COM Program of Department
of Commerce, T.U. Nizamabad, was carried out by MR. MA.IRFAN
H.T.No 19055024684030 my guidance. This has not been submitted to any

other University or Institution for the award of any certificate.

SIGNATURE OF THE GUIDE

MA.IRFAN
 CERTIFICATE BY THE PRINCIPAL

This is to certify that the Project Report title

“CONSUMER SATISFACTION ON ATM SERVICES KAMAREDDY”
Submitted in partial fulfillment for the award of M.COM Program of Department
of Commerce, T.U. Nizamabad, was carried out by MR MA.IRFAN
H.T.No 19055024684030 under my guidance. This has not been submitted

to any other University or Institution for the award of any certificate.

SIGNATURE OF THE PRINCIPAL

MA.IRFAN
 DECLARATION

I hereby declare that the Project entitled “A Study on Customer Satisfaction

at HDFC Bank, Kamareddy” submitted for partia1 fulfillment for

the award of “MASTER OF COMMERCE” is entirely original and has not been

submitted earlier by any one for any degree of diploma.

MA.IRFAN
 ACKNOWLEDGEMENT

I, MA.IRFAN, Master of Commerce wish to place on record my thanks to

every person who helped me to complete this project successfully.

My sincere thanks to M.JAIPAL REDDY., Principal of

R.K.DEGREE&P.G.College, for providing me an opportunity to do the work.
I convey my heartful thanks to P.SRINIVAS REDDY,CO-ORDINATOR
supported me in completion of my project successfully.

I am deeply indebted to Mr. D.PRABHAKAR, INCHARGE OF M.COM., for

his valuable guidance throughout the project.

This project work is the result of the collective efforts and endeavors of several
persons and deems it a privilege to express my sincere gratitude to everyone.

I thanks my project report guide Mr. D.PRABHAKAR, Lecturer in

Commerce, Govt. Arts & Science College.

Lastly I thanks to my Family members , college friends and all the well
wishers whom directly have been associated in accomplishment of my project.

MA.IRFAN
 CONTENTS

CHAPTER---I PAGE NO
1
INTRODUCTION

CHAPTER----II
4
INTRODUCTION TO ATM

CHAPTER---III
8
PROFILE OF BANKS

CHAPTER---IV
20
ANALYSIS AND INTERPRETATION

CHAPTER---V

FINDINGS 35

SUGGESTIONS

APPENDIX 38

QUESTIONNAIRE

BIBLIOGRAPHY