Robotic Process

Automation
Robotic Process Automation (RPA) is an
emerging tool of automation technology based
on notion of software robots or Artificial
Intelligence (AI). RPA is the use of software
with artificial intelligence (AI) and Machine
Learning (ML) capabilities to handle high-
volume, repeatable tasks that previously
required a human to perform.

Government Polytechnic, Amravati

Name: Chaitali Bajrang Akhare
ID Code: 19IF001
3rd year (5th Semester)
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Seminar Report
On

Submitted for partial fulfillment of requirement for the Diploma in

Information Technology

Submitted By
Chaitali B. Akhare
19IF001
Under the Guidance of
A. N. Ingle

Department of Information Technology,

Government Polytechnic Amravati
(An Autonomous Institute of Government of Maharashtra)

2020-2021

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CERTIFICATE
This is to certify that the Seminar entitled

Robotic Process Automation

Is a bonafide work and it is submitted to Government Polytechnic,
Amravati
By

Chaitali Bajrang Akhare

19IF001
In the partial fulfillment of the requirement for the Diploma in
Information Technology, during the academic year 2021-2022 under
my guidance.

Prof. A. N. Ingle Dr. P. P. Karde

Guide Head,
Department of Information Technology Department of Information Technology
Government Polytechnic, Amravati Government Polytechnic, Amravati

Department of Information Technology,

Government Polytechnic, Amravati

(An Autonomous Institute of Government of Maharashtra)

2021-2022

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Vision
 To ensure excellent education environment with the technical capability in
the field of IT engineering to serve vibrant industry and Society.

Mission
 Facilitate Students to learn the basics of IT Engineering entailing the
technical gain.

 Train Students with technical skills with rational capacity to meet the
requirements of industry with technological aspect.
 Motivate the students for advance knowledge in IT engineering and other
value added programs for their holistic development.
 Imparting Ethical values, leadership and Social value in Students which
transform them in to good human being.
 Provide an academic environment and consultancy services to the industry
and society in the area of IT & Computer engineering.

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ACKNOWLEDGEMENT

It is my pleasure to present the report on my seminar entitled Robotic

Process Automation and I want to take this opportunity to thank everybody
who has been involved in my seminar work from initiation made it a
success for me.

I express my deep sense of gratitude towards my respected guide Prof. A.

N. Ingle Mam and Head of Department Prof. Dr. P. P. Karde, Department
of information Technology, Govt. Polytechnic, Amravati for their valuable
guidance, excellent encouragement during my entire work.

I would like to thank all those who directly or indirectly helped me during
my work.

Thank you!

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Index
Sr. No. Content Page No.
01 Abstract 01
02 Introduction 02
Related Information:
03  Artificial Intelligence (AI)
 Machine Learning
04 What is Robotic Process Automation
05 Why RPA is Important

06 RPA Tools

07 Benefits of RPA 12

08 Evolution Period of RPA

09 Growth of RPA

10 Future of RPA

11 Application of RPA

12 Misconception about RPA

13 Conclusion

14 Reference

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 Abstract
Robotic Process Automation (RPA) is an emerging tool of automation technology
based on notion of software robots or Artificial Intelligence (AI). RPA is the use of
software with artificial intelligence (AI) and Machine Learning (ML) capabilities to
handle high-volume, repeatable tasks that previously required a human to perform.
RPA has the capability of software and services which allow to transact in any IT
application, typically in the same way a human would, to automate complex, rule
based work. In other words, RPA software allows developers to develop complex
automations to suit for company’s processes. When an RPA robot is at work, it
performs tasks just like a human would: logging in, operating applications, entering
data, performing complex calculations and logging out. ML is an application of
Artificial Intelligence (AI) that provides systems the ability to automatically learn
and improve from experience without being explicitly programmed. ML focuses on
the development of computer programs that can access data and use it learn for
themselves. In the present research work, an attempt was made to automate
software development process used in software industries for implementation of
finance projects. A finance application was developed using .Net technologies to
read required information from the bank check using OCR (Optical Card Reader).
Then check information was uploaded automatically on to the software application
screen, and perform complex financial calculations using ML and AI techniques
automatically without any manual intervention (in RPA way). Key words: RPA,
Artificial intelligence, Machine Learning, OCR

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 Introduction
Robotic Process Automation, or RPA, describes the application of
technology that “allows employees in a company to configure computer
software or a ‘robot’ to capture and interpret existing applications for
processing a transaction, manipulating data, triggering responses, and
communicating with other digital systems,” according to the Institute for
Robotic Process Automation and Artificial Intelligence (IRPAAI). RPA is
typically applied to use cases involving low complexity, high volume, and
routine work. An article from Harvard Business Review titled, “The 3 Ways
Work Can Be Automated” calls these “swivel chair” tasks, where data “needs to
be transferred from
one software system to another.” From retail to banking, from IT to HR, and job
functions that may span the organization, RPA offers an opportunity for firms to
take certain tasks—payroll fulfillment, onboarding, benefits administration,
invoice processing, file management, returns processing, call center processes,
and data migration—and eliminate activities that are today performed by human
workers. RPA advancement has revolutionized IT, HR, and manufacturing
industries. So advanced is our acceptance of automation in our daily lives—
particularly with apps such as Alexa and SIRI offering personal assistance
through our smartphones—that the next wave of RPA adoption is set to infiltrate
some of our most skilled workforces, completing data, image recognition and
diagnoses reports while ultimately changing the face of healthcare and legal
practice. This paper focuses specifically on this next wave of RPA adoption.

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Related Information

 Artificial Intelligence:
Artificial intelligence is the simulation of human intelligence processes by
machines, especially computer systems. Specific applications of AI
include expert systems, natural language processing, speech recognition
and machine vision.

Types of Artificial Intelligence:

1. Artificial Narrow Intelligence (ANI): It is designed to solve one
single problem and would be able to execute a single task really well.
It has narrow capabilities, like recommending a product for an e-
commerce user or predicting the weather.

2. Artificial General Intelligence (AGI): It’s defined as AI which has a

human-level of cognitive function, across a wide variety of domains
such as language processing, image processing, computational
functioning and reasoning and so on.

3. Artificial Super Intelligence (ASI): It surpasses all human

capabilities. This would include decision making, taking rational
decisions, and even includes things like making better art and building
emotional relationships.

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 Machine Learning:
Machine learning is a branch of artificial intelligence (AI) and computer
science which focuses on the use of data and algorithms to imitate the way
that humans learn, gradually improving its accuracy.

 Types of Machine Learning:

1. Supervised Learning:
Supervised learning is one of the most basic types of machine learning. In
this type, the machine learning algorithm is trained on labeled data. Even
though the data needs to be labeled accurately for this method to work,
supervised learning is extremely powerful when used in the right
circumstances.

2. Unsupervised learning:
Unsupervised machine learning holds the advantage of being able to work
with unlabeled data. This means that human labor is not required to make the
dataset machine-readable, allowing much larger datasets to be worked on by
the program.

3. Reniforcement Learning:
Reinforcement learning directly takes inspiration from how human beings
learn from data in their lives. It features an algorithm that improves upon
itself and learns from new situations using a trial-and-error method.
Favorable outputs are encouraged or ‘reinforced’, and non-favorable
outputs are discouraged or ‘punished’.

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 What is Robotic Process Automation?

Robotic process automation (RPA) is a form of business process

automation technology based on metaphorical software robots (bots) or on artificial
intelligence (AI)/digital workers.[1] It is sometimes referred to as software
robotics (not to be confused with robot software).
In traditional workflow automation tools, a software developer produces a list of
actions to automate a task and interface to the back-end system using
internal application programming interfaces (APIs) or dedicated scripting language.

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In contrast, RPA systems develop the action list by watching the user perform that
task in the application's graphical user interface (GUI), and then perform the
automation by repeating those tasks directly in the GUI. This can lower the barrier
to use of automation in products that might not otherwise feature APIs for this
purpose.
RPA tools have strong technical similarities to graphical user interface testing tools.
These tools also automate interactions with the GUI, and often do so by repeating a
set of demonstration actions performed by a user. RPA tools differ from such
systems in that they allow data to be handled in and between multiple applications,
for instance, receiving email containing an invoice, extracting the data, and then
typing that into a bookkeeping system.

 Why RPA is Important:

Fabrizio Biscotti, Research Vice President at Gartner, highlights just how great the
impact of RPA can be for organizations: “The key driver for RPA projects is their
ability to improve process quality, speed and productivity, each of which is
increasingly important as organizations try to meet the demands of cost reduction
during COVID-19.”

The last few years have seen consistent growth in RPA, and Gartner forecasts this
to continue well into the future, with 90% of large organizations adopting RPA by
2022. Gartner cites resilience and scalability as the main drivers for current and
continued investment. But RPA provides a multitude of advantages
for organizations.

Here’s why RPA is important for process automation:

 Improve speed, quality, and productivity– RPA bots can be trained to

undertake un-intelligent and repetitive tasks faster and more accurately than
humans ever could.
 Get more value from big data– many organizations are generating so much
data that they can’t process all of it. There are many opportunities to gain
insights from this data and drive greater efficiencies. RPA is ideally suited to
help parse through large datasets, both structured and unstructured, helping
organizations make sense of the data they are collecting.
 Free up employees for more valuable tasks– RPA offers the opportunity to
free employees up to work on more valuable tasks. Leaving tedious and
repetitive work behind, employees can take up the jobs of the future, perhaps
up skilling to implement automation and AI to achieve greater outcomes.
 Become more adaptable to change– Recovering from the disruption caused
by COVID-19 involves organizations becoming more agile and nimble in
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dealing with change. Resilience and adaptability are central to overcoming

current and future challenges. RPA helps organizations speed up processes
while reducing costs, ensuring organizations are ready to deal with disruption
and change.

 RPA Tools:
RPA tools are the software that helps users to configure various tasks to get
automated. Most of the organizations have periodic and repetitive tasks such
as data entry, data extraction, report generation, etc. These tasks are
manually performed on the software by the employees. Such repetitive tasks
can be easily automated with the help of bots. The software that utilizes bots
for performing automation is called the RPA Tool
Some popular RPA tools are described below:
 UiPath:
UiPath is a highly extensible Robotic Process Automation tool that helps to
automate desktop or web applications. It offers global enterprises to design
and deploy a robotic workforce for their organizations.
The best thing about UiPath is that it includes a community edition that
comes with drag and drop feature. So, the users do not need programming
knowledge to automate the tasks using UiPath. The community edition is
free for the people who want to learn, practice, and implement RPA.
Features
o It provides multiple hosting options, such as cloud environments, virtual
machines, and terminal services.
o It supports a high range of web and desktop applications.
o It supports the auto-login feature to run bots.
o It includes scrapping solution which works with .Net, Java, Flash, PDF,
Legacy, SAP, with maximum accuracy.

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 Blue Prism:
Blue Prism is an RPA Tool that provides a virtual workforce to the
organizations. It helps organizations to automate manual, repetitive, and rule-
based business processes in an agile and cost-effective manner. It includes
drag and drop support to automate the tasks.
Features
o It is platform-independent so that it can be used on any platform.
o It contains robust features like load balancing, data encryption, and end-to-
end auditing. Thus, every change is audited.
o Blue Prism also supports automation of codes written in Mainframe, Java,
Windows applications, and even web-based applications.
o It supports all major cloud platforms, like Microsoft Azure and Amazon
AWS. So, users can manage most of the tasks centrally.

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 Automation Anywhere:
Automation Anywhere is one of the popular RPA vendors that offers
powerful and user-friendly capabilities to automate any complex business
process. This tool is a combination of all the core functions. It combines
RPA with intellectual elements like language understanding and reading any
unstructured data.
Automation Anywhere is a web-based administration system that provides
control to run and manage end-to-end automated business tasks for
companies. It allows automating a broad range of tasks, from basic windows
configuration steps to the ultimate networking and remote database
processes.
Features
o It provides easy integration with different platforms.
o It provides Bank-grade security through authentication, encryption, and
credentials.
o It distributes tasks to multiple computers and rapidly automates complex and
complicated tasks.
o It offers scriptless automation.

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 Pega:
Pega is an RPA tool that can be used to automate the routine tasks which are
repeated in a workflow. It adds the ability to automate tasks using the UI of
existing applications. It can be beneficial to speed up manual tasks by
automating user actions.
Features
o It provides a cloud-based solution.
o It helps in the deployment of the solutions to the customers.
o It captures insights at the desktop. It gets details of how work gets done.
o It does not store any execution data in a database. Everything gets stored in
memory.

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 Work Fusion:
Work Fusion is a Saabs (Software-as-a-Service) cloud computing platform.
It automates the monitoring of data feed and helps you to manage crowd-
sourced workers from global talent markets.
WorkFusion uses statistical quality control to ensure the accuracy of the
work output.
Features
o It can collaborate with multiple users across different workstations.
o It supports quick start / stop automation, just by pressing a button.
o It also has a drag and drop feature.
o It allows organizations to digitize their operations and enhance productivity.

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 Benefits of RPA:
1. Increased Productivity
Most RPA robots are designed to focus on performing specific routine tasks. Let’s

take an example. If a human employee takes four hours to report, RPA allows the

same employee to finish the report in 20 minutes.

Think about the cost and time you would save. As established with the example,

RPA has not replaced human beings. The technology assists them in completing the

same amount of work in less time. It means that your employees will be more

productive if they work with RPA.

After implementing RPA in business, you need to train your employees to leverage

the technology to their advantage.

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2. Increased Efficiency
Next on our list of business benefits of Robotic Process Automation is efficiency.

Human efficiency is limited because they can dedicate only x number of hours in a

day. The variable x here depends on individual capacity.

However, RPA software does not need a break. Neither does it need sick leaves or

vacation. You can use it to your advantage 24/7 and 365 days a year. Generally

speaking, one RPA robot can perform as many tasks as 2-5 full-time employees can

achieve manually.

We have highlighted how RPA can execute the same amount of work in a lesser

duration with an example below. RPA robots can complete more volume of work in

that same duration.

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3. Enhanced Accuracy
It’s only human to make mistakes. However, even mirror mistakes may cost you a

lot when you have a business to run. Not to mention the time it takes to rectify

those mistakes manually. The good news is that by implementing RPA in business,

you can eliminate processing errors. According to Deloitte Global RPA

Survey, 85% of respondents report that RPA met or exceeded their expectations for

benefits such as accuracy, timeliness, and flexibility.

That said, RPA needs to be thoroughly tested. Therefore, you need to be careful

while mapping and optimizing business processes using Robotic Process

Automation. And you will need training and governance to realize its potential

fully.

That way, you won’t have to worry about bots making human errors.

4. Increased Security
As mentioned earlier, RPA bots are designed to perform specific tasks. Because of

this very fact, we have one more advantage of incorporating RPA in business –

security. Since Robotic Process Automation operates on a granular level, there is no

risk of data leaking from one facet to another.

All data accesses are fully documented and controlled. The impact of RPA on

business is often misunderstood. There’s a common misconception that this

ground-breaking technology will replace human employees.

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However, the truth couldn’t be a more polar opposite. The fact is RPA

implementation necessitates a workforce that can manage (and control) both people

and machines. As with any new technology, it creates more jobs than it takes away.

The solution is to train your valuable employees to embrace the change, learn new

skills and job roles. That’s the only way they can use RPA to their benefit.

5. Boost in Scalability Opportunities

When your business expands, so do your responsibilities. Entrepreneurs often find

themselves at crossroads when they finally want to take their business to the next

level. Their business often lacks the flexibility to adjust to the increasing number of

tasks or functions.

Hence, despite great incoming demand, they collapse due to a lack of flexibility.

This is where RPA comes into the picture. It can support any number of business

functions to help you achieve your objectives.

Not just numbers, you can also adjust any type of routine tasks that your business

expansion endeavour necessitates. That gives smaller businesses a level playing

field in the sense that they can manage unpredictable market demands easily with

the help of RPA.

6. Improved Analytics
One of the most concrete business benefits of Robotic Process Automation is

improved analytics. Businesses can gather valuable data using RPA, which can

then be applied to make more informed decisions. Cycle times, work volume

patterns, errors, and exceptions are some examples.

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Therefore, improved analytics allows you to enhance your product/service for the

target market. Besides, it also helps you further improve the very process you’re

automating.

Thanks to RPA gathering and differentiating data in separate fields, you can

enhance decision-making at the macro and micro levels. In other words, RPA

allows you to streamline your business processes further to achieve optimum

efficiency.

7. Enhanced Customer Service

Meeting customer demands is no easy feat. Just one mishap is enough to break their

trust in you and drive them towards your competitors. On top of that, customer

demands tend to fluctuate over time, making it harder for you to satisfy them.

But when dull, repetitive tasks are assigned to bots, your employees have more

time at their hands to attend to customer queries. You need proficient customer

service representatives to solve problems that cannot be solved with automation.

Besides, the impact of RPA on business has been felt on the customer service front

as well. RPA can help generate automated reports to help you understand and

address the needs of your buyers.

8. Non-disruptive
Most business owners feel hesitant to change or upgrade their legacy systems due

to three main reasons:

 Cost of replacing the legacy systems

 Business downtime that can occur temporarily

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 The complexity of IT infrastructures

The benefits of using RPA in business processes extend to your legacy systems as

well. It can automate daily operations and lengthen the lifetime. RPA bots interact

with legacy systems at the UI end of the presentation layer (similar to humans).

Robots cannot use their passwords and user IDs. Therefore, adopting Robotic

Process Automation does not need to be disruptive or complex. Your core tech

program remains intact.

9. Optimized Resource Use

Repetitive and tedious tasks carried out by humans are often prone to errors. The

risk of errors needs to be removed to achieve high efficiency in business operations.

RPA can easily automate routine business processes. This frees up employees from

taking up the boring, repetitive tasks, and they can focus more on the strategic

activities that are worthy of their time and effort.

10. Hassle-Free Implementation

RPA implementation is easier than you think. Implementing RPA does not require

API setup and also requires little technical expertise. This, in turn, saves huge costs

and time for businesses. RPA has its own Graphical User Interface elements and

sets, which are easier to read.

RPA systems can perform the same operations humans do, such as clicks,

keystrokes, pressing buttons, and so on, through the same UI.

11. Improved Communication

With the help of triggers and procedures, RPA can automate the task of document

creation and modifications. This frees up the employees from the pressure of

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manually updating and keeping track of tiny updates from time to time. Robotic

Process Automation can ensure that business processes and operations are carried

out timely, and on-field workers and end-users receive the latest information.

12. Automated Responses & Triggers

Typically, every RPA system has scheduling capabilities and even though it

operates way beyond the scope of a scheduler, it assists managers with completely

automated and semi-automated scheduling. The former scenario only triggers and

responds when a particular event occurs- primarily a human activity such as a click.

In unattended automation, the trigger does not need to be a human action but can be

anything such as an email or a document. Businesses can identify specific areas in

their operations that can be wholly or partly automated using triggers and

responses.

 Evolution Period:

The typical benefits of robotic automation include reduced cost; increased speed,
accuracy, and consistency; improved quality and scalability of production.
Automation can also provide extra security, especially for sensitive data and
financial services.

As a form of automation, the concept has been around for a long time in the form
of screen scraping, which can be traced back to early forms of malware. However,
RPA is much more extensible, consisting of API integration into other enterprise
applications, connectors into ITSM systems, terminal services and even some types
of AI (e.g. Machine Learning) services such as image recognition. It is considered
to be a significant technological evolution in the sense that new software platforms
are emerging which are sufficiently mature, resilient, scalable and reliable to make

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this approach viable for use in large enterprises[2] (who would otherwise be
reluctant due to perceived risks to quality and reputation).

A principal barrier to the adoption of self-service is often technological: it may not

always be feasible or economically viable to retro-fit new interfaces onto existing
systems. Moreover, organizations may wish to layer a variable and configurable set
of process rules on top of the system interfaces which may vary according to
market offerings and the type of customer. This only adds to the cost and
complexity of the technological implementation. Robotic automation software
provides a pragmatic means of deploying new services in this situation, where the
robots simply mimic the behavior of humans to perform the back end transcription
or processing. The relative affordability of this approach arises from the fact that no
new IT transformation or investment is required; instead the software robots simply
leverage greater use out of existing IT assets.

 Growth of RPA:
RPA Market Forecast to Grow at Double-Digit Rates Through 2024 Despite
Economic Pressures from COVID-19

Global robotic process automation (RPA) software revenue is projected to reach

$1.89 billion in 2021, an increase of 19.5% from 2020, according to the latest
forecast from Gartner, Inc. Despite economic pressures caused by the COVID-
19 pandemic, the RPA market is still expected to grow at double-digit rates through
2024.
“The key driver for RPA projects is their ability to improve process quality, speed
and productivity, each of which is increasingly important as organizations try to
meet the demands of cost reduction during COVID-19,” said Fabrizio Biscotti,
research vice president at Gartner. “Enterprises can quickly make headway on their
digital optimization initiatives by investing in RPA software, and the trend isn’t
going away anytime soon.”
Worldwide RPA software revenue is expected to reach $1.58 billion in 2020, an
increase of 11.9% from 2019 (see Table 1). Through 2020, average RPA prices are
expected to decrease 10% to 15%, with annual 5% to 10% decreases expected in
2021 and 2022, creating strong downward pricing pressure.
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Table 1. Worldwide RPA Software Revenue (Millions of U.S. Dollars)

2019 2020 2021

Revenue ($M) 1,411.1 1,579.5 1,888.1

Growth (%) 62.93 11.94 19.53

Source: Gartner (September 2020)

COVID-19 Increased Enterprise Interest in RPA

The pandemic and ensuing recession increased interest in RPA for many
enterprises. Gartner predicts that 90% of large organizations globally will have
adopted RPA in some form by 2022 as they look to digitally empower critical
business processes through resilience and scalability, while recalibrating human
labor and manual effort.

“Gartner anticipates RPA demand to grow and service providers to more

consistently push RPA solutions to their clients because of the impact of COVID-
19,” said Cathy Tornbohm, distinguished research vice president at Gartner. “The
decreased dependency on a human workforce for routine, digital processes will be
more attractive to end users not only for cost reduction benefits, but also for
insuring their business against future impacts like this pandemic.”
Organizations Are Expected to Grow their RPA Capacity

Through 2024, large organizations will triple the capacity of their existing RPA
portfolios. The majority of “new” spend will come from large organizations that are
purchasing new add-on capacity from their original vendor or partners within the
ecosystem.

“As organizations grow, they will need to add licenses to run RPA software on
additional servers and add additional cores to handle the load,” said Mr. Biscotti.
“This trend is a natural reflection of the increasing demands being placed on an
organization’s ‘everywhere’ infrastructure.”

Future RPA Clients Will Come from Non-IT Buyers

Adoption of RPA will increase as awareness of RPA grows among business users.
In fact, by 2024, Gartner predicts nearly half of all new RPA clients will come from
business buyers who are outside the IT organization.

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“Leading RPA software vendors have successfully targeted chief financial officers
(CFOs) and chief operating officers (COOs), instead of IT alone. They like the
quick deployment of low-code/no-code automation. The challenge they have is
integrating RPA successfully across heterogeneous, changing environments, which
is where IT coordination can make the difference,” said Mr. Biscotti.

 Future of RPA:
A Global Market Insights Inc. report expects the RPA market to reach $5 billion by
2024. The increased adoption of RPA technologies by organizations to enhance
their capabilities and performance and boost cost savings will reportedly drive the
growth of the robotic process automation market most during that time.
The future of RPA is subject to much speculation, as the early majority adopt the
technology and discover new uses and new synergies. Possible future trends may
include:
 A convergence of BPM and RPA tools, much in the way that the distinction
between BPM and workflow tools is now blurred. The acquisition of Open
Span in 2016 by Pegasystems is perhaps just one early indication of such a
convergence.
 Greater incorporation of artificial intelligence (AI) for advanced decision
making and inferencing, leading to RPAAI. Some analysts speculate about
such developments but, as yet, it is not easy to identify verifiable public
domain case studies which provide evidence of this type of technology being
deployed alongside RPA.
 Application of RPA:

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1. Travel and Logistic:

Passengers ticketing booking and mailing all the details
Accounting and Data Management
2. Healthcare:
Patients records and claims Customer support, billing and account
management
3. Human Resources:
Candidates shortlisting, Job posting, etc. Employee detail
management like salary payment, employee leave details and
sending regular emails.
4. Customer Service:
Chatbots and automated call centers to solve customer problems at
any time Verifying Information, automated sales mail, and billings.

5. Supply Chain Management:

Automating Order details, package tracking, and inventory
management Order processing, payments and data management

6. Banking and Other Financial Services:

RPA in banking helps to Automated account openings and
closings, managing foreign exchange, card activation, etc.
Processing insurance claims, sending messages and emails to a
customer, online transactions processing and funds management

7. Big Data Processing and Data Mining:

Management, securing and storing a large amount of data
Accurate and relevant data can be mined used RPA

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 Misconception about RPA:

Robotic process automation (RPA) allows organizations to automate certain

business processes within their company in order to increase efficiency and
improve ROI. Despite RPA becoming a well-known automation technology in
recent years there’s still a lot of confusion about what exactly RPA is and what
capabilities it has.
To help combat some of the misunderstandings surrounding RPA, we’ve outlined
seven common misconceptions and explained the reality of this software.
1) RPA will Replace Employees
One of the most common misconceptions comes from employees who are wary of
RPA because they believe it will replace their jobs. While understandable, RPA is
meant to make mundane, repetitive tasks in an organization more efficient with the
intention of freeing up human workers to do more fulfilling, value-added tasks
that can’t be completed by a computer.
According to the 2019 Kofax-Forbes Insight Study, 92% of organizations
responded that employee satisfaction improved as a result of RPA implementations,
with 52% saying that employee satisfaction increased by 15% or more.
Additionally, 44% of respondents strongly agreed that their employees are satisfied
with their job evolution due to RPA.
2) RPA Fully Automates Processes, From A to Z
RPA is best suited to cases where structured, regular data is processed sequentially
and where simple computer operations—keystrokes or mouse movements and
clicks—are performed.
Examples of this include querying or retrieving data from one system and storing it
in another or filling out web forms or spreadsheets with data. If tasks/processes can
be conducted in parallel, even greater efficiency can be achieved.
However, RPA is not for bigger processes that may span days or longer, or those
which require human input or decisions. The exception is “attended” RPA bots,
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which are a mix of unassisted bot operation with necessary decisions made by
humans.
3) RPA Means Robots
When people hear that RPA stands for “robotic process automation” the initial
thought is often that physical robots are involved. The reality is that the “bots”
involved in RPA are software bots and/or tools with some degree of artificial
intelligence (AI) in them.
RPA bots have been described as “advanced macros” which can be a good way of
thinking about them for those that might be unfamiliar with the topic, although they
are much more powerful than macros.
4) RPA is Expensive
Another common misconception is that RPA requires a significant investment, but
that is not necessarily true. A benefit of RPA is the ability to start out small and
scale up, automating a few simple tasks first and then measuring their impact to the
organization after deployment.
More tasks can be automated as an organization gets more familiar with the
technology, and you can also combine automated tasks together into longer
processes.
5) RPA Does Not Make Mistakes
While it is true that an RPA bot only does what it is told to do, a bot that has not
been implemented correctly or tested thoroughly may not perform exactly as
intended.
After being tested sufficiently, bots should be monitored in some capacity
after the initial deployment, because if they contain a flaw, they might be repeating
that mistake many, many times if left to run unmonitored.
6) RPA Can Automate Complex Processes from End-to-End
Many companies will recognize the efficiency increases of implementing RPA and
the power it has, but it can be too easy to think that RPA can automate larger, more
complex processes from end-to-end. RPA is better suited for automating individual
tasks rather than larger processes.
Referring again to the 2019 Kofax-Forbes Insight Study, only 25% of respondents
said they were able to automate a larger business process by automating many
smaller tasks, with humans only intervening in cases of exceptions.
While certain larger processes may be automated, it is more likely that smaller
tasks will see the most benefit from RPA and are a recommended starting point for
implementing RPA.
7) RPA is Just About Reducing Costs
Cost reduction can be a major driver of some RPA implementations, but it is not
the only reason for an organization to use RPA.
Other reasons include increasing the speed at which tasks/processes run and
ensuring higher quality and more predictable results.

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Additionally, since RPA bots can log each step they are performing, RPA can lead
to compliance benefits and added data for analytics.
The Truth About RPA
Misconceptions around RPA can often lead to organizations or employees
avoiding a potentially beneficial technology. Robotic process automation is easy to
implement software that improves process and operational efficiencies
and increases a company’s ROI.
The seven truths to combat these misconceptions are:
1. RPA works alongside employees to complete mundane, repetitive tasks
2. RPA is best suited to automate structured, simple processes
3. RPA is a software
4. RPA can be affordable, especially at a small scale
5. RPA bots do what they’re told, and should be tested to ensure they’re doing the
correct job
6. RPA is great for automating individual tasks
7. RPA has several benefits

 References:
 https://pyramidsolutions.com/enterprise-content-
management/blog-ecm/seven-common-misconceptions-
about-robotic-process-automation/
 https://www.zenesys.com/blog/our-future-robotic-process-
automation
 https://www.nice.com/rpa/rpa-guide/what-is-the-future-of-
rpa/
 https://en.wikipedia.org/wiki/Robotic_process_automation
 https://marutitech.com/benefits-of-rpa-in-business/
 https://marutitech.com/benefits-of-rpa-in-business/
 https://www.potentiaco.com/what-is-machine-learning-
definition-types-applications-and-examples/

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