CONFIDENTIAL 1 BA/JUNE 2022/OPM549

CS/JUN 2019/QMT181/212/216/412

UNIVERSITI TEKNOLOGI MARA

FINALSELF-REFLECTION
ONLINE EXAMINATION

COURSE : OPERATIONS MANAGEMENT

COURSE CODE : OPM549
ONLINE : 2019
JUNE 2022
TIME : 2 HOURS

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of five (5) question.

2. Answer ALL questions in the Answer Booklet. Start each answer on a new page.

3. Please check to make sure that this self-assessment pack consists of :

i) the Question Paper

4. Answer ALL questions in English.

Name :___________________________________________

Student ID :___________________________________________

Group :___________________________________________

50
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ThisThis
final examination
assessment paper consists
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consists pages
3 printed pages

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CONFIDENTIAL 2 BA/JUNE 2022/OPM549
CS/JUN 2019/QMT181/212/216/412

QUESTION 1

Identify five (5) operations-related tasks carried out by a hospital. Explain the tasks with
examples.
(10 marks)

QUESTION 2

Product design combines ergonomic with product knowledge to generate ideas and
concepts, convert them into physical and usable products or services. Discuss any five (5)
issues for product design. (10 marks)

QUESTION 3

A firm operates a flow shop building kitchen cabinetry for recreational vehicle. The major
activities of this process are listed below.

TASK Duration (hours) Predecessor

A 4 --
B 6 --
C 2 A
D 6 A
E 3 B,C
F 3 B,C
G 5 D,E,F
H 1 G

a) Draw an appropriate network for this project. (4 marks)

b) Determine the cycle time if the goal is to produce 20 units per month (the plant
operates 160 hours per month). (1 mark)

c) Calculate the minimum number of workstations needed. (2 marks)

d) Balance the tasks with the most following tasks heuristic. (3 marks)

QUESTION 4

Discuss seven (7) concepts for an effective Total Quality Management (TQM) program.

(10marks)

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CONFIDENTIAL 3 BA/JUNE 2022/OPM549
CS/JUN 2019/QMT181/212/216/412

QUESTION 5

Six jobs are to be processed through two-step operation. The first operations involve
sanding and second involves painting. Processing times are as follow:

JOB OPERATION 1 OPERATION 2

A 10 5
B 7 4
C 5 7
D 3 8
E 2 6
F 4 3

Determine completion time of all jobs using Johnson Rules methods an illustrate graphically.
(10 marks)

END OF QUESTION PAPER

© Hak Cipta Universiti Teknologi MARA CONFIDENTIAL