References

Aksoy, H. 2017. How do innovation culture, marketing innovation and product innovation affect the market
performance of small and medium-sized enterprises SMEs. Technology in Society, 514, 133-141.

Ali, S. A., & Ahmed, M. 2018. Shariah Training: Addressing Gaps for Employees’ Development in Islamic
Banks. Al-Qalam, 232, 40-54.

Barker, K., Berry, D., & Rainwater, C. Improving Inventory Management in a Bookstore in Latin America.

Burnett, M. 2018. Understanding the Moral Foundations Theory and Recommendations for Improvement.
In Kalamazoo College Psychology VanLiere Symposium Collection. Kalamazoo, Mich.: Kalamazoo
College.

Camarena Gil, E., 2019. Operations management GADE Chapter 3. Design of goods and services.

Chong, H.R., Hong, S.H., Lee, M.K. and Kwon, H.M., 2018. Quality Strategy in the Age of the 4th
Industrial Revolution by Technological Evolution. Journal of the Korean Society for Quality
Management, 463, pp.483-496.

Fontana, A. and Musa, S., 2017. The impact of entrepreneurial leadership on innovation management
and its measurement validation. International Journal of Innovation Science.

Galli, B. J. 2018. Importance and Impact of Culture and People in Continuous Improvement. International
Journal of Sociotechnology and Knowledge Development IJSKD, 104, 13-44.

Goswami, M. 2019. Developing social intelligence among employees for effectively managing
organizational change. Development and Learning in Organizations: An International Journal.

Gunasekaran, A., Dubey, R., Fosso Wamba, S., Papadopoulos, T., Hazen, B. T., & Ngai, E. W. 2018.
Bridging humanitarian operations management and organisational theory.

Holweg, M., Davies, J., De Meyer, A., Lawson, B. and Schmenner, R.W., 2018.  Process theory: The
principles of operations management. Oxford University Press.

1
Koskimäki, M. 2019. Managing management accounting change: performance measurement
implementation in a bookstore.

Lee, C.K.H., 2018. A review of applications of genetic algorithms in operations management.  Engineering
Applications of Artificial Intelligence, 76, pp.1-12.

Magori, O. 2017. Factors hindering internal whistle blowing among employees in Tanzania Ports Authority
and the national identification authority Doctoral dissertation, University of Dar es Salaam.

Modgil, S., Singh, R. K., & Foropon, C. 2020. Quality management in humanitarian operations and
disaster relief management: a review and future research directions. Annals of operations research, 1-54.

Nyakeri, T. N., & Atambo, W. FACTORS AFFECTING EFFECTIVENESS OF TRAINING ON

PERFORMANCE OF EMPLOYEES IN THE PUBLIC SECTOR, IN NYAMIRA COUNTY GOVERNMENT,
KENYA.

Palvalin, M. 2017. How to measure impacts of work environment changes on knowledge work
productivity–validation and improvement of the SmartWoW tool. Measuring Business Excellence.

Rajapathirana, R.J. and Hui, Y., 2018. Relationship between innovation capability, innovation type, and
firm performance. Journal of Innovation & Knowledge, 31, pp.44-55.

Reid, R.D. and Sanders, N.R., 2019. Operations management: an integrated approach. John Wiley &
Sons.

Soo, S. H., Goh, Y. N., & Othman, R. 2016. A SWOT Analysis on Jasmine Used Book Store in
Taiwan. Journal of Business Management and Accounting, 62, 123-133.

Tang, L. N., Li, L., & Su, H. 2018, July. Measurement of Location and Attitude for Bookstore Management
Robot in Narrow Path. In 2018 5th International Conference on Information Science and Control
Engineering ICISCE pp. 828-832. IEEE.

Tsay, A.A., Gray, J.V., Noh, I.J. and Mahoney, J.T., 2018. A review of production and operations
management research on outsourcing in supply chains: Implications for the theory of the firm.  Production
and Operations Management, 277, pp.1177-1220.

Zanjirchi, S.M., Abrishami, M.R. and Jalilian, N., 2019. Four decades of fuzzy sets theory in operations
management: application of life-cycle, bibliometrics and content analysis. Scientometrics, 1193, pp.1289-
1309.

2
Zeng, J., Zhang, W., Matsui, Y. and Zhao, X., 2017. The impact of organizational context on hard and soft
quality management and innovation performance. International Journal of Production Economics, 185,
pp.240-251.

Schniederjans, D.G., 2018. Business process innovation on quality and supply chains. Business process
management Journal.

Sciarelli, M., Gheith, M.H. and Tani, M., 2020. The relationship between soft and hard quality
management practices, innovation and organizational performance in higher education. The TQM
Journal.

Palm, K., Lilja, J., & Wiklund, H. 2016. The challenge of integrating innovation and quality management
practice. Total Quality Management & Business Excellence, 271-2, 34-47.