Professional Documents
Culture Documents
Confidentiality Agreement
The undersigned reader of DRYN Inc. Business Plan hereby acknowledges that the information provided is
completely confidential. Therefore, the reader agrees not to disclose anything found in the business plan
without the express written consent of DRYN Inc.
It is also acknowledged by the reader that the information to be furnished in this business plan is in all aspects
confidential in nature, other than information that is in the public domain through other means, and that any
disclosure or use of the same by the reader may cause serious harm and or damage to DRYN Inc.
Upon request, this business plan document will be immediately returned to DRYN Inc.
Applicable Law
This contract shall be governed by the laws of the United States of America.
__________________________________________________
Signature
__________________________________________________
Printed Name
DRYN Inc. prioritizes the needs of its customers, and everything the
organization does is guided by its values and professional ethics. The
company will uphold the highest standards and ensure that the client's
requirements are satisfied precisely and completely.
Appendix ............................................................................................................................... 26
References ............................................................................................................................................ 28
Competitive and economic challenges have forced those in the industry to change their business model to
better manage expenses, while continuing to grow revenues and deliver high levels of customer satisfaction.
This emphasis on expense control has resulted in a greater focus on enterprise wide logistics – an area that has
not traditionally been a priority or source of industry expertise, DRYN Inc. plans on investing in technology.
The business differentiate itself from competitors by prioritizing the needs of its customers, and everything the
organization does is guided by its values and professional ethics. The company will uphold the highest
standards and ensure that the client's requirements are satisfied precisely and completely.
DRYN’s goal is to promote the services through websites and social media pages. The company will target both
B2B and B2C clients through an Omni channel approach. The company would ensure cohesion on their social
media platforms (Facebook, Tiktok, Instagram, Yelp, etc) which will create a smooth sales funnel for the
customers. Once every week marketing department will push unique content related to the company’s
objective, this will ensure organic customer retention and growth. It will negotiate with multiple corporate
companies to sign year-long maintenance agreements.
Based on extensive research Arsen Duryan seeks to be an innovative entrepreneur with a consistent track
record of 20+ years in delivering revenue growth and the customer experience in a highly competitive banking,
health insurance, and entertainment industry brings up with an idea of DRYN Inc.
DRYN Inc. is a very versatile business that aims to build a solid customer base by offering services like shipping,
packaging, notary services, mailbox services, etc. The company will strive to have the best reputation in the
business and the trust of our customers to want us to care for their possessions as if they were our own. Our
aim is to let our customers know that we like what we do and take pride in our work. We are aiming to have a
long list of established, loyal customers and that number will be growing daily due to our good reputation in
the community. Our customer base includes federal, state and local government agencies, businesses, and
private parties who ship gifts to family members or return product to mail order companies. We also ship
souvenirs home for visitors and tourists. We can ship personal belongings for people moving utilizing UPS which
is usually less expensive than a moving company for small moves.
The business aims to serve the community of San Fernando initially. The business will expand its services to
other areas covering the whole country and then worldwide after becoming successful. The business will be
needing financing in order to make the plan operational.
One of the most important aspects to consider while running a business is the quality of customer service
provided. Good customer service includes providing courteous and quick service to meet customers' needs
during their experience and determining whether someone becomes a recurring customer.
At DRYN Inc, the customer's best interest comes first, and everything the business does is guided by its values
and professional ethics. The business will likewise ensure that it holds itself accountable to the highest
standards and meet the customer's needs precisely and completely.
Market Summary
In 2020, U.S couriers and messengers generated 137.9 billion U.S. dollars in operating revenue. The largest
courier and delivery service provider in the United States is UPS, with 35 percent of the courier market.
The Courier, Express and Parcel (CEP) market comprises companies that provide logistics and courier services
varying in the delivery of messages, packages, and mail, and are distinguished from ordinary mail services by
features such as speed, security, tracking, signature, specialization and individualization of express services,
and swift delivery times. In the United States, the CEP market is dominated by United Parcel Service
(UPS), FedEx, and United States Postal Service (USPS).
The market size, measured by revenue, of the Couriers & Local Delivery Services industry is $149.6bn in
2022. The market size of the Couriers & Local Delivery Services industry is expected to increase 4.8% in
2022. The market size of the Couriers & Local Delivery Services industry in the US has grown 6.6% per year
on average between 2017 and 2022.
Keys to Success
Developing services that enhance the customer experience.
Develop future sales opportunities that allow for the continued growth of the business.
Promoting repeat business by offering discounts to regular customers.
Offering unique services to stand out in market.
Financing Summary
Startup Assets
Post Financing Investments
Business Purchase Price $ - Owner $ 164,011
Inventory $ 10,000 SBA $ 300,000
Cash on Hand $ 70,000
$ -
$ -
Total Requirements $ 80,000
Total Planned Investment $ 464,011
Total Requirements Post Financing Funding
Total Startup Expenses $ 84,011 Total Liabilities $ -
Total Startup Assets $ 80,000 Total Planned Investment $ 464,011
Total Requirements $ 164,011 Total Funding $ 464,011
The business will be implementing both B2B and B2C business model. The main customers will be the following:
Average Age 36 37 37
Parcel (or package) service providers deliver mail that is too heavy for normal letter post service. United Parcel
Service (UPS) is the largest and most commonly used package delivery company in the U.S., according to a
Statista survey. In 2020 alone, UPS generated over 84.6 billion in annual revenue.
Express services, available in both domestic and international, offer faster mail delivery services. In the U.S.,
Priority Mail Express is the accelerated domestic mail delivery service operated by the United States Postal
Service (USPS). In 2020, the total mail volume for USPS amounted to over 129 billion and the company had
around 496,000 employees.
Notary Services
INDUSTRY SIZE
In 2021, industry sales were $7.2 billion
INDUSTRY GROWTH
Over the past 3 years, the industry has grown at an annual rate of 9.3%
COMPANY GROWTH
There are 4,157 companies in the industry
SALES PER COMPANY
In 2021, the average sales per company was $1.7 million
INFLATION & PRICING
2020 inflation was 6.4%
PROFITABILITY
For unprofitable companies, the average net loss is -8.6%
RIGHTSIZING ANALYSIS
Employee productivity is $280,369
EXPENSE BENCHMARKING
3.9% of expenses is spent on health insurance
OPERATING EXPENSES
In 2021, industry operating expenses grew 8.6%
PAYROLL
In 2021, payroll per employee was $69,819
PAYROLL BY STATE
California averages $59,870 in payroll per employee
JOB CATEGORIZATION BENCHMARKS
2.8% of employees in the industry are in management positions
JOB CATEGORIZATION PAY RANGES
The average industry hourly pay for office and administrative jobs is $24.14
Market Trends:
Urbanization and the advancement of technology have boosted the growth of the global Courier service
market. However, the high consolidation of courier service market hampers the market growth. On the
contrary, inclination of customers toward online purchases and rising e-commerce industry are, expected to
create lucrative opportunities for the market players in the future.
Market Segmentation:
Organizing - control the overall structure of the company. The company will appoint the best and skilled
employees for the purpose to achieve organizational goals. Manager will assign tasks and responsibilities to
employees with the specific skill sets needed to complete the tasks and involve in developing the organizational
structure and chain of command within the company.
Leading For employee motivation, Manager will spend time connecting with other staff on an interpersonal
level. This goes beyond simply managing tasks; rather, it would involve communicating, motivating, inspiring,
and encouraging employees towards a higher level of productivity. The level of the company’s performance
will highly affect the success of an organization.
Controlling - creating extraordinary performance standards and monitoring the output of employees to ensure
each employee’s performance meets certain standards. Manager will ensure that all the above functions are
working toward the success of the company.
Value Proposition
At DRYN Inc. our emphasis is on quality at a fair price. Our pricing is determined by the cost of production
and customer demand. Moreover, the business offers an amazing experience to its buyers. Offering shipping,
packaging, printing, copy, mail box and notary services.
Marketing Strategy
DRYN Inc. invests a significant amount of initial budget on marketing and communication activities since it
aims to quickly expand its customer base. The shop sells both products and services package to customers.
All of the products and services are sold at a premium price.
Pricing Strategy
DRYN Inc. impose prices affordable for the customers and other arrangements are also available that are
based on the clients’ budget line. We base our arrangements and prices to the customers’ capacity to buy.
Promotion Strategy
Our goal is to gain enough visibility to expand our shop to other regions and generate inquiries from
investors. We also plan to promote the shop through commercials in a form of testimonials.
SWOT Analysis
Strength:
● DRYN will have multiple revenue channels by maintaining a UPS store, shipping, printing, copy, mail
box, notary services for customers.
● Targeting both B2B and B2C customers.
● Location as there are no UPS stores in city of Sylmar.
● The company emphasize to provide services with great quality but affordable prices.
● Experienced top management
Weakness:
● Limited staff at initial stage.
● Low marketing budget
● No established client base
Opportunities:
● The company has invested money in a platform where many services are provided, and the
investment has opened a new sales channel. The company can leverage this opportunity by knowing
its customers better and serving their needs using big data analytics in the upcoming years.
● New trends in consumer behavior can open up a new market for DRYN Inc. It provides an excellent
opportunity for the organization to build new revenue streams and diversify into new product and
services categories.
● High profitability
● Increase in growth rate.
Threat:
● New technologies developed by the competitor or market disruptor could be a severe threat to the
industry in the medium to long term future.
● There is a threat of new entrants to the market.
● Change in Government rules and regulations.
The mails inn Notary services 15981 Yarnell St, Sylmar Reviews: 3.7/5
Compared to competitors, DRYN offers variety of services to its customers. In addition there is no UPS store in
the city of Sylmar which gives the business an opportunity of offering unique services in that area.
DRYN Inc. prioritizes the needs of its customers, and everything the organization does is guided by its values
and professional ethics. The company will uphold the highest standards and ensure that the client's
requirements are satisfied precisely and completely.
Services
DRYN Inc., a UPS company, with an aim to be the world’s largest franchisor of shipping, Packaging, Notary
Service, Mailbox Service (PO Box), Copy, and Printing. The business will be located in Sylmar as there are no
UPS sores in the city of Sylmar (San Fernando).
Staff
Employees of DRYN Inc. will enjoy a friendly, fair, and creative work environment which respects diversity, new
ideas, and hard work. Development through experience and training will be a primary focus. Company
employees will be a competitive advantage because their technical product knowledge will be superior to the
competition. Customers will form a relationship with a salesperson and ask for them by name when they return
for a subsequent purchase.
Google LSAs
There are ways to boost the website's conversion rate; DRYN plans to run Local Service Ads (LSAs) on Google.
Running these ads will increase the customer count. LSAs are an equally effective way of generating leads as
you pay per lead compared to per click (CPC) targeting Local customers. This method of marketing helps
target specific customers.
Social Media
Customers will share their audits after experiencing our services and share their reviews. The company might
decide to collaborate with powerful social media platforms to make positive anticipation around its products.
Pages appealingly promoting the products and activities featuring our services will be formed on platforms
like Instagram, Pinterest, and TikTok. Likewise, the organization will layout its own Facebook page and
Twitter record to connect with its customer base. Social media platforms can be extensively used to promote
the business's launch.
TV Commercials
DRYN intends to broadcast commercials on television channel in the United States, with over 3,000,000.00
viewers per year, at no cost to them.
Startup Assets
Post Financing Investments
Business Purchase Price $ - Owner $ 164,011
Inventory $ 10,000 SBA $ 300,000
Cash on Hand $ 70,000
$ -
$ -
Total Requirements $ 80,000
Total Planned Investment $ 464,011
Total Requirements Post Financing Funding
Total Startup Expenses $ 84,011 Total Liabilities $ -
Total Startup Assets $ 80,000 Total Planned Investment $ 464,011
Total Requirements $ 164,011 Total Funding $ 464,011
Use of Funds
Use Of Funds
$90,000
$80,000
$70,000
$60,000
Business Purchase
$50,000 Price
Inventory
$40,000 Cash on Hand
$30,000 Operating Expenses
$20,000
$10,000
$-
Assumptions:
Gross Margin/Revenue 0% 67% 67% 0% 67% 67% 0% 67% 67% 67% 0% 67% 67% 67% 67% 67% 67%
EBITDA/Revenue 0% 30% 31% 0% 30% 33% 0% 34% 36% 37% 0% 38% 34% 22% 26% 29% 32%
Net Profit/Revenue 0% 30% 31% 0% 30% 33% 0% 34% 36% 37% 0% 38% 34% 22% 26% 29% 32%
Financial Indicators
Year 1 Year 2 Year 3
Profitability %'s:
Gross Margin 67% 67% 67%
Net Profit Margin 22% 22% 26%
EBITDA to Revenue 34% 22% 26%
Return on Assets 87% 48% 43%
Financial Indicators
100%
90%
80%
Gross Margin Net Profit Margin
70%
60%
50%
40%
30%
EBITDA to Revenue Return on Assets
20%
10%
0%
Year 1 Year 2 Year 3
Revenue Forecast
Year 1 Year 2 Year 3 Year 4 Year 5
Revenue Forecast
Client Revenue 1,407,000 1,575,840 1,812,216 2,029,683 2,273,244
- - - - -
Total Revenue $ 1,407,000 $ 1,575,840 $ 1,812,216 $ 2,029,683 $ 2,273,244
Month 2
Month 3
Month 4
Month 5
Month 6
Month 7
Month 8
Month 9
Month 10
Month 11
Month 12
Revenue By Year ($000s)
2500 $2,273
$2,030
2000 $1,812
$1,576
1500 $1,407
1000
500
0
Year 1 Year 2 Year 3 Year 4 Year 5
Expenses
Franchise Fee 66,000 32,071 32,071 32,071 32,071
Leasehold Improvements 150,045 10,000 10,000 10,000 10,000
Furniture & Fixtures 30,000 5,000 5,000 5,000 5,000
Inventory 10,000 20,000 30,000 30,000 30,000
Machinery & Equipment 30,000 5,000 5,000 5,000 5,000
Working Capital 50,000 - - - -
- - - - -
- - - - -
5,000 - - - -
- - - - -
- - - - -
- - - - -
- - - - -
- - - - -
- - - - -
- - - - -
Total Operating Expenses $ 341,045 $ 72,071 $ 82,071 $ 82,071 $ 82,071
Wages & Payroll 123,000 623,780 653,168 684,027 716,428
Depreciation, Amortization & Taxes - - - - -
Net Income $ 473,288 $ 344,043 $ 477,238 $ 591,357 $ 721,330
Net Income/Revenue 34% 22% 26% 29% 32%
Cash Outflows
Investing Activities
New Fixed Assets Purchases $ - $ - $ - $ - $ -
Inventory Addition to Bal.Sheet $ - $ - $ - $ - $ -
Cost of Sales $ 469,000 $ 525,280 $ 604,072 $ 676,561 $ 757,748
Operating Activities
Salaries and Wages $ 123,000 $ 82,071 $ 97,071 $ 97,071 $ 97,071
Fixed Business Expenses $ 341,045 $ 82,071 $ 97,071 $ 97,071 $ 97,071
Taxes $ - $ - $ - $ - $ -
Financing Activities
Loan Payments $ - $ - $ - $ - $ -
Line of Credit Interest $ - $ - $ - $ - $ -
Line of Credit Repayments $ - $ - $ - $ - $ -
Dividends Paid $ - $ - $ - $ - $ -
Long-term Assets
Long-term Assets $ - $ - $ - $ - $ -
Accumulated Depreciation $ - $ - $ - $ - $ -
Total Long-term Assets $ - $ - $ - $ - $ -
Total Assets $ 543,955 $ 888,664 $ 1,346,569 $ 1,918,593 $ 2,620,589
Long-term Liabilities $ - $ - $ - $ - $ -
Total Liabilities $ - $ - $ - $ - $ -
Revenue
$3,000,000
$2,000,000
$1,000,000
Worst Case
$500,000
$-
Year 1 Year 2 Year 3 Year 4 Year 5
Gross Margin $ 70,000 $ 70,000 $ 72,000 $ 74,000 $ 70,000 $ 76,000 $ 78,000 $ 80,000 $ 84,000 $ 86,000 $ 88,000 $ 90,000
Gross Margin/Revenue 67% 67% 67% 67% 67% 67% 67% 67% 67% 67% 67% 67%
Expenses
Franchise Fee 5,500 5,500 5,500 5,500 5,500 5,500 5,500 5,500 5,500 5,500 5,500 5,500
Leasehold Improvements 12,504 12,504 12,504 12,504 12,504 12,504 12,504 12,504 12,504 12,504 12,504 12,504
Furniture & Fixtures 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500
Inventory 833 833 833 833 833 833 833 833 833 833 833 833
Machinery & Equipment 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500 2,500
Working Capital 4,167 4,167 4,167 4,167 4,167 4,167 4,167 4,167 4,167 4,167 4,167 4,167
- - - - - - - - - - - -
- - - - - - - - - - - -
417 417 417 417 417 417 417 417 417 417 417 417
- - - - - - - - - - - -
- - - - - - - - - - - -
- - - - - - - - - - - -
- - - - - - - - - - - -
- - - - - - - - - - - -
- - - - - - - - - - - -
- - - - - - - - - - - -
Total Operating Expenses $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420 $ 28,420
EBIT $ 41,580 $ 41,580 $ 43,580 $ 45,580 $ 41,580 $ 47,580 $ 49,580 $ 51,580 $ 55,580 $ 57,580 $ 59,580 $ 61,580
EBIT/Revenue 40% 40% 40% 41% 40% 42% 42% 43% 44% 45% 45% 46%
Expenditures
Expenditures from Operations $ 73,670.4 $ 73,670.4 $ 74,670.4 $ 75,670.4 $ 73,670.4 $ 76,670.4 $ 77,670.4 $ 78,670.4 $ 80,670.4 $ 81,670.4 $ 82,670.4 $ 83,670.4
Subtotal Spent on Operations $ 73,670.4 $ 73,670.4 $ 74,670.4 $ 75,670.4 $ 73,670.4 $ 76,670.4 $ 77,670.4 $ 78,670.4 $ 80,670.4 $ 81,670.4 $ 82,670.4 $ 83,670.4
Net Cash Flow $ 31,329.6 $ 31,329.6 $ 33,329.6 $ 35,329.6 $ 31,329.6 $ 37,329.6 $ 39,329.6 $ 41,329.6 $ 45,329.6 $ 47,329.6 $ 49,329.6 $ 51,329.6
Cash Balance $ 101,329.6 $ 132,659.2 $ 165,988.8 $ 201,318.3 $ 232,647.9 $ 269,977.5 $ 309,307.1 $ 350,636.7 $ 395,966.3 $ 443,295.8 $ 492,625.4 $ 543,955.0
https://www.researchandmarkets.com/reports/5515686/paralegal-patent-processing-and-notary-services
https://www.statista.com/statistics/1119799/operating-revenue-couriers-messengers-industry-united-states/
https://www.statista.com/topics/4063/courier-express-and-parcels-cep-market-in-the-united-states/#dossierContents__outerWrapper