Installation and Operation Manual

RTA Series 1KVA to 3KVA Models

Uninterruptible Power Systems (UPS)

Part Number : _____________

Serial Number : _________________________

This note is one of a series on AEL Group products and services. As part of the continuing improvement in AEL Group products, we reserve the right to amend specifications without notice. © AEL Group 1998

ADVANCE-GALATREK Tel: 0800-269-394

01978-821-086
Advance Park
Fax: 01978-810-852
Wrexham, LL14 3YR.
United Kingdom E-mail: sales@aelgroup.co.uk

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 RTA 1KVA-3KVA Series

INDEX

1. General Safety and Operational Information .................................................... 3

1.1 General Safety ........................................................................................................ 3
1.2 Operational Performance ........................................................................................ 4
1.3 General Operating Description ............................................................................... 4
1.4 Front Panel LED Indicators.................................................................................... 4
1.5 Rear Panel .............................................................................................................. 7

2. INSTALLATION .................................................................................................. 8
2.1 Installation and Configuration ................................................................................ 8

3. POWERING THE LOAD ................................................................................... 9

3.1 Turning ON the UPS When Mains Power is Present ............................................. 9
3.2 Turning ON the UPS from the Battery When Mains Power is Not Present ........... 9
3.3 Turning OFF the UPS ............................................................................................. 9

4. OPERATING STATUS ...................................................................................... 10

4.1 UPS Operation ..................................................................................................... 10
4.2 Operating Modes: ................................................................................................. 11
4.2.1 Normal Mode ........................................................................................................ 11
4.2.2 By-pass Mode ....................................................................................................... 11
4.2.3 Battery Mode ........................................................................................................ 11
4.3 Error Conditions: .................................................................................................. 11
4.3.1 Overload ............................................................................................................... 11
4.3.2 Mains Supply out of Tolerance ............................................................................. 12
4.3.3 Over Temperature ................................................................................................. 12
4.3.4 Battery Exhausted ................................................................................................. 12

5. COMMUNICATION INTERFACE ................................................................. 13

5.1 Communication Serial Port .................................................................................. 13

6. PROBLEM SOLVING ...................................................................................... 14

6.1 Common Questions .............................................................................................. 14

7. PRODUCT SPECIFICATIONS........................................................................ 16
7.1 UPS Sizing ........................................................................................................... 16
7.2 Technical Data ...................................................................................................... 17

8. SERVICE INFORMATION .............................................................................. 18

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1. GENERAL SAFETY AND OPERATIONAL INFORMATION

1.1 General Safety

Please note the following recommendations and guidelines for the safe operation of your Elite UPS.

(a) All maintenance and service functions must be performed by authorised personnel. The UPS
contains several internal power sources, which can be hazardous.

(b) The internal battery can generate an electric shock. All batteries removed from the UPS for
replacement, must be disposed of according to the current health and safety regulations. DO
NOT throw batteries into a fire: they might explode. DO NOT attempt to open the batteries:
they are sealed lead acid maintenance-free. The acid electrolyte can harm unprotected skin and
eyes.

(c) The UPS contains its own energy source (the battery). The output power sockets may be live,
even when the UPS is not connected to a power source.

(d) DO NOT operate the UPS if it is appears to be leaking battery electrolyte, or if a dry white
power residue is present on the batteries.

(e) The detachable power cable is intended to serve as a disconnection device. Make sure that the
cable connection to the rear of the UPS is easily accessible.

(f) DO NOT allow water near the UPS. DO NOT place a foreign object inside the UPS.

(g) The UPS generates approximately 1mA of leakage current. To ensure a safe maximum limit of
3.5mA, limit the total leakage current of the loads to a maximum of 2.5mA. Should the load
leakage current be over this limit, a qualified electrician should install the UPS in compliance
with IEC 309. An industrial type plug must be used for connection to the mains supply.

(h) In emergencies disconnect the power cable from the wall outlet and turn off the UPS using the
rear ON/OFF switch.

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1.2 Operational Performance

The Elite UPS incorporates the following features:

l ON LINE double conversion system providing total protection to the load.

l Built-in by-pass for high start up loads and UPS fault conditions.
l Input power factor correction providing a sine wave input current in phase with the mains
supply.
l Wide input voltage range to reduce battery operation.
l Microprocessor control.
l IGBT switching power devices.
l Energy saving operation with extra high efficiency.
l Remote control capability.
l UPS monitoring and management software programmable from a standard DOS PC.
l Conformity to the latest norms concerning safety and electromagnetic compatibility.
l Programmable weekly turn on/turn off cycles.
l Stand-by operation capability to further improve efficiency.

1.3 General Operating Description

Elite UPS are designed to provide a computer-grade, voltage and frequency stable supply to the
protected loads, under all mains conditions.

During normal operation, when mains is present and stable, the UPS provides a pure sine-wave to
the protected load. The batteries are charged and monitored by the built-in microprocessor. The
microprocessor also monitors other parameters such as mains voltage, frequency, inverter voltage
and frequency, load conditions and temperature.

1.4 Front Panel LED Indicators

The front panel LED indicators provide a quick assessment of the UPS, load and battery status.
They indicate in which mode the UPS is working (on mains, battery or by-pass) and shows the load
and battery charge states as a percentage of the overall capacity.

1. LED Bar of Load Applied

2. LED Bar of Battery Charge
3. Line Present
4. Battery Working
5. Battery Low
6. Replace Battery
7. Load on By-pass
8. Fault / Stand-by
9. Silence Push-button
10. Timer On
11. ON Push-button
12. UPS ON
1KVA-3KVA Rack Front Panel 13. OFF Push-button

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(1) LED Bar of Load % Used: The bar has 5 LEDs (3 green, 1 yellow & 1 red) which indicates
the power supplied by the UPS. Each lit LED corresponds to a 25% increase in load applied. The
last LED (red) lights when an overload condition occurs (i.e. at load > 100%).

(2) LED Bar of Battery Charge % Available: The bar shows the battery charge level. It has 5
green LEDs . Each lit LED represents a 20% increase in battery charge level available. If the built-
in microprocessor detects a condition of battery overcharge, the complete bar blinks and the buzzer
sounds an audible alarm. The alarm will sound for 4 seconds bursts at 1 second intervals.

The Battery Charge % bar can also indicate the mains voltage available when the Alarm Silence
push-button is pressed.

LED1 LED2 LED3 LED4 LED5

Mains >190V >200V >230V >250V >260V

(3) “MAINS PRESENT” LED (green): The LED indicates that mains voltage is available and its
value is above 170V. When the UPS is switched on with mains present, the LED flashes until the
output voltage from the inverter is in phase with the mains voltage. The LED also flashes when the
bypass supply is out of tolerance.

(4) “BATTERY WORKING “ LED (yellow): The LED indicates that energy is being drawn from
the battery due to a power failure (mains is not available or is below 170V).

(5) “BATTERY LOW” LED (yellow): The LED indicates that there is approximately 2 minutes
of battery runtime available. Provided that the power management software is installed, the load
will start to shutdown open operations.

(6) “REPLACE BATTERY” LED (red): The LED indicates that the batteries need to be re-
placed. The UPS performs a battery test every 40 hours and measures their ability to maintain the
charge.

(7) “LOAD ON BY-PASS” LED (green): The LED indicates that power is being supplied to the
load from the mains supply.

(8) “FAULT /STAND-BY” LED (red): When the LED blinks, the UPS is in stand-by mode. When
lit the LED indicates that the UPS is locked to bypass. Press the “OFF” button to reset the lock.

(9) “SILENCE” PUSH-BUTTON: This button allows the user to silence the audible alarm in two
cases:

1. The UPS is in battery operation (“Battery Working” LED is lit).

2. The UPS is performing a countdown final procedure due to operation on low battery condition
or as part of a scheduled shutdown. If pressed during normal operation, the mains voltage level
is displayed on the battery charge LEDs.

The alarm is reset, if during battery operation:

1. Mains power returns to normal
2. The remaining back-up time is almost exhausted (“Low battery” LED is lit)
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(10) “TIMER ON” LED (green): Refer to the software manual. Note: This function only operates
whilst the software is connected and running.

(11) “ON” PUSH-BUTTON: Turns the UPS on.

(12) “UPS ON” LED (green): The LED indicates that power is being supplied to the load.

(13) “OFF” PUSH-BUTTON: Turns the UPS off. If mains is available the UPS goes into stand-by
mode. If mains is not available and the timer is not activated, the UPS remains in the "OFF" mode.

1 2 3 4
Front Panel 2000-2500-3000VA

2 1
Front Panel 1000-1200-1500VA

1. LED Panel 3. Input breaker

2. Safety switch 4. Manual bypass

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1.5 Rear Panel

7 1 2 4 5 6
Rear Panel Rack 2000-2500-3000VA

6 7 4 3 8 2 1
Rear Panel Rack 1000-1200-1500VA

1. Serial port with RS232 and volt-free contact pins

2. Dip switches
3. ON/OFF DC switch
4. Mains Fuse
5. Mains connection
6. Output sockets
7. Battery Extension socket
8. Ventilation Slot

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 RTA 1KVA-3KVA Series

2. INSTALLATION

2.1 Installation and configuration

Please read carefully the following instructions before UPS installation and mains connection:
1. Place the UPS on a flat and stable surface.
2. Avoid placing the UPS in direct sunlight or hot air.
3. Keep ambient temperatures between 0ºC and 25ºC to prevent poor battery performance and to
prevent a reduction in the life of the batteries.
4. Relative room humidity must be lower than 90%.
5. Avoid dusty areas.
6. Take care to place the UPS at least 50mm away from surrounding walls and do not
cover the ventilation slots.
7. Avoid placing heavy objects on the UPS or the mains or load cables.
8. The length of the cable connecting the equipment to the UPS must not be over 10 metres.

The UPS is supplied as a 230V/50Hz UPS. However it is possible to change this setting by using the
rear panel dip switches.

S1 S2 S3 S4
220V X X
230V OFF ON
240V ON OFF
50Hz OFF
60Hz ON
1200b/s OFF
9600b/s ON

S1: Baud rate selection

S2: Frequency selection
S3-S4: Voltage Selection
X: S3-S4 both ON or OFF

S4 S3 S2 S1
ON

OFF

Dip-switch settings.

IMPORTANT NOTE: Any modification on the dip switch setting must be carried out with the
UPS off. The unit only monitors the DIP switches at start-up. Therefore, changes when the unit is
running will not be registered. See section 3.3.

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3. POWERING THE LOAD

3.1 Turning ON the UPS When Mains Power Is Present

1. Connect the power cable to the UPS.

2. Plug the power cable into the mains outlet.
3. Turn the rear panel switch to “ON”. After a few seconds the UPS turns on and the
“Locked / Stand-by” LED on the front panel starts blinking. The UPS is in stand-by mode:
this means that the UPS has a very low power consumption. The Microprocessor is powered
and is performing control and self-diagnostic procedures: the battery is being charged; The UPS
also works in stand-by mode during battery operation provided the timer is activated.
4. Plug the loads into the sockets on the rear of the UPS.
5. Turn on the UPS by pressing the “ON” button. After pressing the button, all LEDs on the
front panels light up for approximately 1 second and the UPS sounds a beep.
6. Turn on the loads connected to the UPS. After approximately 30 seconds make sure the UPS
is working properly: simulate a mains failure by unplugging the UPS power cable from the
socket. The load continues to be powered; the “Battery working” LED on the front panel lights
and the audible alarm sounds every 7 seconds. The UPS should return to normal operation by
reconnecting the mains cable.

3.2 Turning ON the UPS from The Battery When Mains Power Is Not Present

1. Plug the loads into the socket on the rear of the UPS.
2. Turn the rear panel switch to “ON”.
3. Turn on the UPS holding the “ON” button pressed for at least 5 seconds. After pressing the
button, all LEDs on the front panel should light up for approximately 1 second and the buzzer
sounds a beep every 7 seconds.
4. Turn on the loads connected to the UPS.

3.3 Turning OFF the UPS

(a) In Normal Operation: Hold the “OFF” button for at least 0.5 seconds to turn the UPS off. The
UPS switches over to stand-by operation, the “Locked / Stand-by” LED blinks. Turn the rear panel
switch to "OFF". If necessary remove the power cable from the mains socket.

(b) In Battery Working Mode: If the UPS is operating from battery or if the timer has been set,
hold the “OFF” button pressed for at least 0.5 seconds to turn the UPS off. Turn the rear panel
switch to "OFF" to prevent the UPS from starting up on battery.

NOTE 1: If the timer is activated hold the “OFF” button pressed for at least 5 seconds to turn the
UPS off.

NOTE 2: If you do not use your equipment over a long period, it is advisable to turn the UPS off
using the rear panel switch and to remove the power cable from the mains socket.

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4. OPERATING STATUS

4.1 UPS Operation

The following block diagram shows the essential components of the UPS. Please refer to this diagram
whilst reading the next sections.

By-pass
Computer
Booster Inverter
Raw Grade
mains EMI ~ = EMI Power
input = output
filter ~ filter
=

=
Battery
Battery Charger

Battery
Extension

UPS Block Diagram

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4.2 Operating Modes

4.2.1 “NORMAL” Mode

In this operating mode the UPS draws power from the mains supply. The UPS output is powered by
the inverter (refer to block diagram) and batteries are charged.

4.2.2 “BY PASS” Mode

Bypass operation occurs under the following conditions:

(a) On UPS start-up with mains available: The UPS output is transferred to bypass and the load
is powered by the mains. This enables the UPS to cope with high in-rush currents from large loads.
During this period the microprocessor brings the inverter output in phase with the mains.

(b) Inverter Overload: The inverter will continue to supply power to the load when a temporary
overload condition occurs lasting less than 3 seconds. Over this period, the inverter automatically
protects itself and the UPS output is automatically transferred over to the bypass supply.

(c) Inverter Voltage Out Of Tolerance: Should a fault occur with the inverter section which drives
its output out of tolerance, the UPS output is automatically transferred over to the bypass supply.

(d) Inverter Failure: Should a serious fault occur with the inverter, preventing inverter operation,
the UPS output is automatically transferred over to the bypass supply.

NOTE 1: The UPS switches over to bypass operation in correspondence with the following
condition: 180Vac < Vin < 264Vac.

4.2.3 “Battery” Mode

Battery operation occurs when mains is not available (brown-outs or black-outs), or is below 170V.
During battery operation the buzzer sounds a beep every:

7 seconds during regular operation.

2 seconds when the battery approaches exhaustion.

Two minutes before the battery capacity runs out the yellow “BATTERY LOW” LED lights up. If
the power management software is installed, the UPS initiates a controlled system shutdown.

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4.3 Error Conditions

The UPS is designed to provide reliable automatic protection for the load. The following conditions
require immediate investigation when the UPS sounds an alarm:

4.3.1 Overload

An overload condition occurs when the protected load requires more power than the UPS is able to
supply. Under this condition the overload LED (red) on the load LED bar lights up and the alarm
sounds a constant tone.
If such an alarm condition occurs, turn off the UPS (front panel OFF button), reduce the load
applied and turn on the UPS again (front panel ON button).

4.3.2 Mains Supply Out of Tolerance

The UPS is designed to operate on a wide input voltage range. This allows the UPS to reduce
battery operation, saving it's battery charge for actual mains failures.

The microprocessor constantly checks the input voltage and frequency to guarantee operation
within a wide operating range. Outside of these limits, the UPS will not switch over to bypass mode
should an overload or UPS fault occur.

4.3.3 Over Temperature

If the internal temperature exceeds the preset values, the UPS activates its built-in protection and
locks out any function. Under this condition the “Locked / stand-by” LED lights up and the alarm
sounds a constant tone. Should this occur:

(a) Turn the UPS off (front panel OFF button).

(b) Disconnect the load.

Then check that:

(c) the load applied is not greater than the rating of the UPS.
(d) the ambient temperature is not over 40ºC.
(e) no heat sources are next to the UPS.
(f) the UPS is placed at least 50mm away from the surrounding walls and that the ventilation
slots not blocked.

4.3.4 Battery Exhausted

The microprocessor performs periodic battery efficiency tests. If the battery efficiency is less than
60%, the "Replace Battery" LED lights.

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5. COMMUNICATION INTERFACE

5.1 Communication Serial Port

The UPS is equipped with a 9-way interface providing RS232 and open collector transistors.

+ 12V ext pin 8

TX pin 3
RX pin 7
SD pin 6
INVCT pin 1
BPON pin 9
BL pin 5
Serial Port BW pin 2
RS 232
t

t
t

t
t

COM pin 4

6 7 8 9
1 2 3 4 5

D9 pin female

(a) “SD” shutdown signal to turn off the UPS through the PC: +(5/15)VDC for at least 3 seconds.

(b) “INVCT” inverter connection signal: contact is closed when the UPS output is switched over to
the inverter.

(c) “BPON” by-pass signal: contact is closed when the UPS output is switched over to the bypass.

(d) “BL” low battery signal: contact is closed 2 minutes before the back-up time is over.

(e) “BW” battery working signal: contact is closed when the UPS is on battery operation.

NOTE 1: Do not exceed the following limits for each contact: +30VDC / 10mA.

NOTE 2: The “SHUT DOWN” signal has to keep a high value for at least 3 seconds to turn off the
UPS.

NOTE3: Interface operation is possible only if there is +(10/15) DC voltage between pins 8 and 4.

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 RTA 1KVA-3KVA Series

6. PROBLEM SOLVING

6.1 Common Questions

> The UPS does not switch over to stand-by operation ("Fault / Stand-by LED does not
blink, no beep is sounded)

POSSIBLE CAUSES:
1. The UPS is not properly plugged into the mains socket.
2. The socket to which it is connected does not provide mains voltage.
3. The Input fuse has blown.
4. The rear panel switch is in the OFF position.

SOLUTIONS:
1. Make sure that the plug is securely plugged into the mains socket.
2. Plug into a socket providing mains voltage.
3. Replace the input fuse with one of the same type.
4. Turn the rear panel DC switch to the ON position

> The UPS works in battery mode even if mains power is available:

POSSIBLE CAUSES:
1. Mains voltage is outside of rectifier tolerance.
2. The Input fuse has blown.

SOLUTIONS:
1. None required. UPS operation is correct.
2. Replace the input fuse with one of the same type.

> Irregular buzzer activation:

POSSIBLE CAUSES:
1. The load oscillates around the maximum value admitted.

SOLUTIONS:
1. Reduce the load applied.

> Communication with the PC is faulty:

POSSIBLE CAUSES:
1. Incorrect baud rate.
2. The serial port chosen is already busy.
3. The interface connection is poor.
4. Incorrect cable

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SOLUTIONS:
1. Select the proper baud rate (PC and UPS must have the same value).
2. Select a different serial port.
3. Make sure that the interface cable is not damaged and the UPS is properly connected to the PC.
4. Use cable supplied with UPS (1.7 metres), as the unit uses non-standard RS 232 connections.

> Back-up time shorter than expected:

POSSIBLE CAUSES:
1. The Battery is not fully charged.
2. The Load is higher than that used in the back-up time calculation.
3. The Battery needs replacing.

SOLUTIONS:
1. Start a battery charging procedure lasting 8 hours (UPS in stand-by mode).
2. Reduce the load and try again.
3. Replace the battery.

Note:
It is recommended that laser printers are not supported by the UPS, as their heating cycle can
exceed the stated current draw and can therefore reduce the expected back-up time or even over-
load the UPS.

Longer back-up times can be achieved with the additon of extension battery packs.
Refer to catalogue for further details

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 RTA 1KVA-3KVA Series

7. PRODUCT SPECIFICATIONS

7.1 UPS Sizing

Typical back-up time (in minutes) depending on the load applied (P.F. = 0.66):

MODEL RTA RTA RTA RTA RTA RTA

LOAD (VA) 1KVA 1K2VA 1K5VA 2KVA 2K5VA 3KVA
200 55 55 60 110 110 120
300 40 40 45 85 85 90
500 22 22 27 50 50 55
700 15 15 18 32 32 37
1000 10 10 13 22 22 27
1200 8 9 18 18 22
1500 8 15 15 17
2000 10 10 12
2500 8 10
3000 8

Typical power consumption figures

Type Nominal Power in VA
Colour Monitor 14" 80
Colour Monitor 17" 100
Colour Monitor 19"/21" 150
Video Terminal 100
Colour Video Terminal 14" 150
Network Server w/o Monitor 300
Desktop 486 PC 200
Desktop Pentium PC 250
Tower 486 PC 300
Pentium Multimedia Tower PC 500
Workstation Unix 400
Matrix Printer 80 col. 70
Matrix Printer 136 col. 150
Laser Printer A3 1200
Laser Printer A4 900
IBM AS400 Model 9402 450
IBM AS400 Model 9404 650
IBM AS400 Mod. 9404 with expans 850
IBM AS400 Mod 9406 each Rack 1400
IBM advanced AS400 Mod 200 550
IBM advanced AS400 Mod 300 1100
IBM RISC 6000 Mod 320 w/o mon 350
IBM RISC 6000 Mod 520 520
IBM RISC 6000 Mod 530 550
IBM RISC 6000 Mod 540 "Power Server" 600
IBM RISC 6000 Mod 580 550
Pentium, IBM AS400, IBM RISC 6000, UNIX are registered tradmarks.

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7.2 Technical Data

Design Topology: On-line, double-conversion (with energy saving option)

Input Voltage Window: 170-276V (220, 230, 240V nominal)
Input Frequency Window: 45-65Hz
Input Power Factor: > 0.98
Input Current: Sinusoidal (< 8% distortion)
1kVA 1k2VA 1k5VA 2kVA 2k5VA 3kVA
Maximum (1): 5A 6A 7.4A 10A 12.4A 14.4A
Nominal (2): 3.5A 4.2A 5.2A 6.8A 8.5A 10.2A
Output Voltage: 230V ±1.5% (220/240V selectable)
Output Frequency: 50Hz (60Hz selectable)
Output Waveform: Computer-grade sine-wave with less than 2% THD
Overload Capability: 110% 3mins, 125% 2mins, 150% 30secs, 200% 10secs (% Inom)
Crest Factor: 3:1
Bypass Voltage Range: 180-264V
Bypass Frequency Range: ±5Hz from nominal output frequency
Nominal Battery Voltage: 60V DC (1kVA-1k5VA), 120V DC (2kVA-3kVA)
AC/AC Efficiency: 89%
Front Panel Controls: ON, OFF and alarm silence push button
LED Indicators: Load%, Battery Charge%, Mains present, UPS ON,
On Battery, Low Battery, Replace Battery, On Bypass,
Stand-by, Alarm Condition and UPS on Timer
Computer and Network Interface: 1 x 'D' 9-way
SNMP Compliant: Using optional adapter on the 'D' 9-way port
Environmental Monitoring: Using the 'D' 9-way port
Open Collector Transistors: Mains Fail, Low Battery, UPS Alarm and Bypass
RS232: Using the 'D' 9-way port
Alarm Indication: LED, audible, open collector transistors
Batteries: Sealed lead acid maintenance free
Battery Recharge: Typical recharge time 4-7hours
Operating Temperature: 0-40ºC
Humidity: 0-90% non-condensing
Audible Noise: < 40dBA @ 1m
Mains Connection: 2 metre mains lead
Load Connection: 1KVA-1K5VA = 4 x IEC sockets and 2KVA-3KVA = Hardwired
Design Standards: BS EN 60950:1992, BS EN 50091-1:1993 and BS EN 50091-2:1996

Notes:
(1) @nominal load, 170Vac, battery recharging
(2) @nominal load, 230Vac, battery charged.

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 RTA 1KVA-3KVA Series

8. SERVICE INFORMATION

Please write or call Advance-Galatrek’s Customer Service Department should you have a problem
or question about your RTA.

Before returning any RTA unit, contact the Service Department (address and telephone number
below) Have your model number and serial number available. The serial and model numbers are on
the label on the rear of the RTA.

When returning a unit to Advance-Galatrek it must be properly packed for shipment. Use the original
shipping cartons and packing material if possible. If original cartons are not available, the unit must
be boxed.

The responsibility for safe packaging rests with the shipping person. If a unit arrives at the factory
in a damaged condition, the warranty may be voided. For your protection, insure the RTA for its full
value.

Service Department Address Advance-Galatrek

Advance Park
Wrexham
LL14 3YR.
United Kingdom

Telephone UK Only 01978-821-086

Outside the UK 44-1978-821-086

Fax UK Only 01978-810-852

Outside the UK 44-1978-810-852

Email sales@aelgroup.co.uk

You must send the unit carriage paid. Advance-Galatrek will not accept any carriage collect shipment.

9. WARRANTY INFORMATION

Advance-Galatrek warrants each new RTA sold by it to be free from defects in material and
workmanship under normal use and service beginning with the date of the retail sale or the date of
delivery to the initial user (whichever occurs first), subject to the following conditions:

The warranty period is classified as TWO (2) years and is limited to the replacement or repair, during
the warranty period and subject to conditions enumerated below, of such RTA returned intact carriage
paid home which shall appear to Advance-Galatrek upon inspection, to have been defective in material
or workmanship. Replacement or repair will be accomplished free of charge by Advance-Galatrek’s
Customer Service Department.

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The Warranty period

Inside Europe, the standard warranty period is two years. The first year covers parts, labour
and batteries. The second year covers parts and labour only. The batteries are covered in
the second and subsequent years by the remainder of the battery manufacturer's warranty.
Outside Europe, the standard warranty period is one year and covers parts and labour only.
The batteries are covered by the battery manufacturer's warranty. The response time statements
below refer to UK mainland installations. For other areas contact your supplier.

Response times inside Warranty

When a UPS alarm condition occurs, the company will attempt a first line response over
the telephone line. Should the alarm condition prove to be a hardware fault, the company
will visit site within three working days or provide a 24 hour swap out replacement or a
new UPS. The 24 hour swap out applies to UPS below 3kVA with plug-in connections.
The customer shall be responsible for ensuring the safe return of the suspect UPS, including
carriage. If the original packing has been destroyed, a new set can be obtained from Galatrek.
Carriage charges for the replacement UPS will be borne by Galatrek.

Response times outside Warranty

Outside warranty, the company will co-ordinate a service response in line with customer
requirements.

Faster response times

For a guaranteed next working day or same working day response time, the company provides
comprehensive maintenance plans.

Emergency calls
Where the standard response times are unacceptable due to the critical nature of the application,
the company will always endeavour to work in line with customer requirements. In such
instances, an emergency response charge may apply.

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