2022 W SUP 3083 – Supply Chain Case Studies

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Case Study 1: Whirlpool Corporation: Reverse Logistics
 Total Marks: 80 Marks [ Weightage for the final grade: 25% ]
 Part 1: Report + PPT = 15% (60 marks)

 Part 2 : Reflection Paper = 10% - REFLECTION PAPER NEEDS TO BE SUBMITTED ONE WEEK AFTER
PART 1 - For example: If your Part 1 is due in WK 4 then your Part 2 is due in Week 5 (20 marks)

 4 members per group – cannot exceed 4

 Use this template for submitting your assignment.

 Upload a soft copy of the assignment [MS Word file] on Turnitin – Please refer to the due date
on MOODLE

 Present your findings relating to Part 1 on – Please refer to the due date on MOODLE

 Also, submit a digital copy of the report and PPT slides

DATE:
INSTRUCTOR:
GROUP:

STUDENT FIRST NAME STUDENT LAST NAME STUDENT ID

1

Purpose of the assignment

The purpose of this assignment is to:

1) Identify the issues for every stakeholder

2) Select one option for Whirlpool Reverse Logistics :

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 2022 W SUP 3083 – Supply Chain Case Studies

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Option a) Whirlpool can join an IFO with other appliance manufactures that would take on the
responsibility on behalf of Whirlpool

Option b) Create their own IFO and form a “closed loop” system

3) Design a comprehensive Reverse Logistics Operations for Whirlpool – this will be based on the
option that you select above (a or b).

HINTS: Use SCOR model to determine the steps in a reverse logistics. Use a SWOT analysis to
compare/contrast all alternatives available to you when designing a Reverse Logistics Operations.
Justify the criteria that you are using to design your operations. Identify the steps required to
implement the operations in a practical and efficient manner.

Assignment

Deliverables:

1) Part 1:
a) Report [60 marks]

Complete the report in your own words and upload your answers on Moodle in MS Word format.
Maximum word count: 2,000 words (+/- 10%).

b) In-class Presentation

Present your key findings to the class (minimum: 5 minutes/maximum: 10 minutes) and answer
questions from your classmates (maximum: 5 minutes). The presentation may be supported with
PowerPoint slides. All group members need to participate in the presentation.

2) Part 2:
c) Reflection paper – [20 marks ]
a. Answer the questions: What did you learn from this and how would you implement
this if you were Warrington Ellacott from Whirlpool?
Complete the paper in your own words and upload your document on Moodle in MS Word format.
Maximum word count: 750 words (+/- 10%).

Tips for success

1. Do not exceed the maximum word count (+/- 10%)
2. Ensure you complete the report in your own words
3. Provide APA style references
4. Use the cover page as provided with the assignment for submission
Part 1: Report and PowerPoint Presentation (60 marks)

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 2022 W SUP 3083 – Supply Chain Case Studies

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Category Excellent Good Acceptable Unacceptable
5 4 3 2
Strong introduction of topic’s key question(s), Conveys topic and key question(s). Clearly Conveys topic, but not key question(s). Describes Does not adequately convey topic. Does not
terms. Clearly delineates subtopics to be delineates subtopics to be reviewed. General subtopics to be reviewed. General theses describe subtopics to be reviewed.
Introduction reviewed. Specific thesis statement. thesis statement. Lacks adequate thesis statement.

All material clearly related to subtopic, main All material clearly related to subtopic, main Most material clearly related to subtopic, main Little evidence material is logically organized
Focus & topic. Strong organization and integration of topic and logically organized within subtopics. topic. Material may not be organized within into topic, subtopics or related to topic. Many
Sequencing material within subtopics. Strong transitions Clear, varied transitions linking subtopics, and subtopics. Attempts to provide variety of transitions are unclear or nonexistent.
linking subtopics, and main topic. main topic. transitions

Strong peer reviewed research based support for Sources well selected to support thesis with some Sources generally acceptable but not peer- Few sources supporting thesis. Sources
thesis. research in support of thesis. reviewed research (evidence) based. insignificant or unsubstantiated.
Support Sources

Strong review of key conclusions. Strong Strong review of key conclusions. Strong Review of key conclusions. Some integration with Does not summarize evidence with respect to
integration with thesis statement. Insightful integration with thesis statement. Discusses thesis statement. Discusses impact of researched thesis statement. Does not discuss the impact of
Conclusion discussion of impact of the researched material impact of researched material on topic. material on topic. researched material on topic.
on topic.

The paper is free of grammatical errors and Grammatical errors or spelling & punctuation Very few grammatical, spelling or punctuation Grammatical errors or spelling& punctuation
spelling & punctuation. are rare and do not detract from the paper. errors interfere with reading the paper. substantially detract from the paper.
General APA
formatting

No errors in APA style. Scholarly style. Writing is Rare errors in APA style that do not detract from Errors in APA style are noticeable. Word choice Errors in APA style detract substantially from the
flowing and easy to follow. the paper. Scholarly style. Writing has minimal occasionally informal in tone. Writing has a few paper. Word choice is informal in tone. Writing
APA Style &
awkward of unclear passages. awkward or unclear passages. is choppy, with many awkward or unclear
Communication passages.

All references and citations are correctly written One or two reference or citations missing or Several references or citations missing or Reference and citation errors detract
and present. incorrectly written incorrectly written. significantly from paper
Citations &
References

Student shows enthusiasm and presents Student presents information in logical sequence Audience has diffi culty following presentation Delivery not smooth and audience attention lost
information in logical, interesting sequence which audience can follow. because student jumps around. because there is no sequence of information.
PPT -Organization which engages the audience.

Accurate and in depth information, suffi cient Accurate information, suffi cient information, Some information is inaccurate, suffi cient Information is inaccurate, most sources are not
amount of information, proper citing of some resources not cited. information, some resources are not cited. cited.
PPT - Content resources.

Student demonstrates full knowledge (more than Student is at ease with information and gives Student is uncomfortable with information and is Student does not have grasp of information;
required) and answers all questions with expected answers to all questions, but fails to able to answer only rudimentary questions. student cannot answer questions about subject.
PPT - Subject
explanations and elaboration. elaborate.
Knowledge

The electronic presentation displays elements of The electronic presentation is clear and logical Lacks style and reads more like a list of The presentation lacks a clear focus and there
creativity and style, and is not simply a list of and contains pertinent information and images. information, than as a support for an oral are many errors. Electronic presentation is not
PPT-
information. The electronic presentation is Good clear oral presentation. presentation. Lacks neatness and clarity. creative.
Style/Mechanics presented in a clear and concise manner.

Student uses a clear voice and correct, precise Student's voice is clear. Student pronounces most Student's voice is low. Student incorrectly Student mumbles, incorrectly pronounces terms,
pronunciation of terms so that all audience words correctly. Most audience members can pronounces terms. Audience members have and speaks too quietly for students in the back of
PPT -
members can hear presentation. The presentation hear presentation. The presentation was of the diffi culty hearing presentation and/or the class to hear and/or the presentation was too
Communication & was of the proper duration. proper duration. presentation was somewhat short or somewhat brief or too long.
Time Management long.

Part 2: Reflection Paper (20 marks)

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 2022 W SUP 3083 – Supply Chain Case Studies

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Needs
SKILLS Excellent Proficient Acceptable Improvement Unacceptable
5 4 3 2 1
Demonstrates conscious
and thorough Demonstrates a Demonstrates a basic Demonstrates a limited Demonstrates little or no
Outcome understanding of the thoughtful awareness of awareness of some of the awareness of one or two of awareness of the
knowledge and skills the knowledge and skills knowledge and skills acquired the knowledge and skills knowledge and skills
mastery
acquired for this domain acquired for this domain for this domain over the acquired for this domain acquired for this domain
over the course of the over the course of the course of the graduate over the course of the over the course of the
graduate program graduate program program graduate program graduate program
Using student learning The written information
Using student learning objectives from course provided does not
objectives from course syllabi, the student Using student learning The written information reference student learning
syllabi, the student addresses what they objectives from course syllabi, either what they learned, objectives from course
Depth of addresses what they learned and how they the student addresses either how they learned it, and/or syllabi, and does not
reflection learned, how they learned learned it, for this what they learned or how they what is next, for this address what they learned,
it, and what is next with domain, but does not learned it for this domain, and domain, but does not tie how they learned it, or
regard to learning, for this address plans for future does not address plans for the learning to objectives what is next, for this
domain learning future learning from course syllabi domain
Artifacts provide relevant
Substantiation Artifacts provide specific examples to support Artifacts support most of the Artifacts provide vague
of claims examples to support claims claims and claims and some support to the claims and Artifacts do not support the
and interpretations interpretations interpretations interpretations claims and interpretations

Student demonstrates use of Student demonstrates

Writing Student demonstrates use Student demonstrates use clear and interpretable frequent errors and use of
conventions of sophisticated language of sophisticate language language with occasional unclear or incomplete Student demonstrates
with essentially no spelling with almost no spelling or spelling and grammatical sentences so that multiple errors so that
or grammatical errors grammatical errors errors comprehension is diffi cult comprehension is almost

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