‫أﺳﺌﻠﺔ‬

‫ﺷﺎﺋﻌﺔ‬
FREQUENTLY
ASKED QUESTIONS
 ‫ﺗﻌﺘﺒﺮ ﺟﻤﻴﻊ اﻟﺘﺄﺷﻴﺮات ﻣﻤﺪة‬ ‫ﻳﻤﻜﻦ ﺗﺠﺪﻳﺪ‬ ‫‪ .1‬ﻛﻴﻒ‬
‫اﻟﺘﺄﺷﻴﺮة اﻟﺴﻴﺎﺣﻴﺔ‪/‬‬
‫ﻟﻐﺎﻳﺔ ‪ 31‬دﻳﺴﻤﺒﺮ ‪ 2020‬وﻻ‬
‫ﺗﺄﺷﻴﺮات اﻟﺰﻳﺎرة اﻟﻤﻨﺘﻬﻴﺔ‬
‫ﺗﻮﺟﺪ أي ﻏﺮاﻣﺎت ﻣﺘﺮﺗﺒﺔ ﻋﻠﻰ أي‬
‫ﻓﻲ اﻟﻮﻗﺖ اﻟﺤﺎﻟﻲ؟ ﻫﻞ‬
‫ﻓﺌﺔ ﻣﻦ اﻟﻔﺌﺎت‪ ،‬ﻣﻊ ﺿﺮورة ﻗﻴﺎم‬
‫وﺿﻊ ﺣﺎﻣﻠﻲ اﻟﺘﺄﺷﻴﺮات‬
‫أﺻﺤﺎب ﺗﺄﺷﻴﺮات اﻟﺰﻳﺎرة ﺑﺠﻤﻴﻊ‬
‫اﻟﻤﻨﺘﻬﻴﺔ ﻓﻲ اﻟﺪوﻟﺔ‬
‫أﻧﻮاﻋﻬﺎ ﺑﺎﻟﺘﻨﺴﻴﻖ ﻣﻊ ﺳﻔﺎرة‬
‫ﻗﺎﻧﻮﻧﻲ؟ ﻫﻞ ﻫﻨﺎك‬
‫دوﻟﻬﻢ ﻟﺘﺴﻬﻴﻞ إﺟﺮاءات‬ ‫ﻣﺨﺎﻟﻔﺎت ﻣﺘﺮﺗﺒﺔ؟‬
‫اﻟﻤﻐﺎدرة‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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1. How can I All visit visas are extended
until December 31, 2020 and
currently renew my there are no fines for any of
expired Tourist/Visit the categories, with the need
Visa? What is the legal for the holders of visit visas
status of individuals of all kinds to coordinate
with expired visas in with the embassy of their
countries to facilitate their
the UAE? Will I have
departure.
to pay fines on
expired visas?

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 ‫ﺗﻢ ﺗﻤﺪﻳﺪ اﻹﻗﺎﻣﺔ ﻟﻜﺎﻓﺔ‬ ‫ﻫﻮ اﻹﺟﺮاء‬ ‫‪ .2‬ﻣﺎ‬
‫ﻓﺌﺎت اﻟﻤﺘﻌﺎﻣﻠﻴﻦ ﻟﺘﻜﻮن‬ ‫اﻟﻤﻄﻠﻮب ﻟﺘﺠﺪﻳﺪ اﻹﻗﺎﻣﺔ‬

‫ﺳﺎرﻳﺔ ﺣﺘﻰ ﻧﻬﺎﻳﺔ ﻋﺎم ‪2020‬‬ ‫ﻟﻤﻦ اﻧﺘﻬﺖ إﻗﺎﻣﺘﻪ ﻓﻲ‬

‫وﻻ داﻋﻲ ﻟﻠﺘﺠﺪﻳﺪ‪ ،‬ﻛﻤﺎ ﻻ‬ ‫اﻟﻮﻗﺖ اﻟﺤﺎﻟﻲ؟ ﻫﻞ ﻫﻨﺎك‬

‫ﺗﻮﺟﺪ ﻣﺨﺎﻟﻔﺎت ﻣﺘﺮﺗﺒﺔ‬ ‫ﻣﺨﺎﻟﻔﺎت ﻣﺘﺮﺗﺒﺔ ﻓﻲ ﺣﺎل‬

‫ﻋﻠﻴﻬﺎ‪.‬‬ ‫ﻋﺪم اﻟﺘﺠﺪﻳﺪ؟‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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2. How do I renew Residence permit has been
my residence permit if extended to all holders and
it expired after 1st of there is no need for renewal
March 2020? Are there in effect until the end of
any fines imposed on 2020, with exemption from
expired residence delay penalties.
permits?

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 ‫ﺗﻢ ﺗﻤﺪﻳﺪ ﺻﻼﺣﻴﺔ ﺑﻄﺎﻗﺔ‬ ‫ﺗﻢ ﺗﻌﻠﻴﻖ‬ ‫‪ .3‬ﻫﻞ‬
‫اﻟﻬﻮﻳﺔ ﻟﻜﺎﻓﺔ ﻓﺌﺎت‬ ‫ﺗﺠﺪﻳﺪ اﻟﻬﻮﻳﺔ ﻟﻤﻦ‬

‫اﻟﻤﺘﻌﺎﻣﻠﻴﻦ ﻟﺘﻜﻮن ﺳﺎرﻳﺔ‬ ‫اﻧﺘﻬﺖ ﺻﻼﺣﻴﺔ ﻫﻮﻳﺘﻪ‬

‫ﺣﺘﻰ ﻧﻬﺎﻳﺔ ﻋﺎم ‪ 2020‬وﻻ داﻋﻲ‬ ‫ﻓﻲ اﻟﻮﻗﺖ اﻟﺤﺎﻟﻲ؟ ﻫﻞ‬

‫ﻟﻠﺘﺠﺪﻳﺪ‪ ،‬ﻛﻤﺎ ﻻ ﺗﻮﺟﺪ ﻣﺨﺎﻟﻔﺎت‬ ‫ﻫﻨﺎك ﻣﺨﺎﻟﻔﺎت ﻣﺘﺮﺗﺒﺔ‬

‫ﻣﺘﺮﺗﺒﺔ ﻋﻠﻴﻬﺎ‪.‬‬ ‫ﻓﻲ ﺣﺎل ﻋﺪم اﻟﺘﺠﺪﻳﺪ؟‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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3. Is Emirates ID Emirates ID has been
renewal currently extended to all holders
suspended for expired and there is no need for
ID cards? Are there renewal in effect until the
any fines in case of not end of 2020, with
renewing? exemption from delay
penalties.

WEBSITE MOBILE APP

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‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ إﺟﺮاء ﻓﺤﺺ‬ ‫ﻳﺘﺮﺗﺐ ﻋﻠﻰ‬ ‫‪ .4‬ﻫﻞ‬
‫اﻟﻜﻮروﻧﺎ ﻓﻲ اﻟﻤﺮاﻛﺰ اﻟﺘﻲ ﺗﻢ‬ ‫ﻓﺤﺺ ﻛﻮروﻧﺎ أي ﻣﺒﺎﻟﻎ‬
‫اﻹﻋﻼن ﻋﻨﻬﺎ ﻣﻘﺎﺑﻞ رﺳﻮم ﻣﺎ‬ ‫ﻳﺪﻓﻌﻬﺎ اﻟﻤﺘﻌﺎﻣﻞ؟‬
‫ﻋﺪا اﻟﻔﺌﺎت اﻟﻤﻌﻠﻦ ﻋﻨﻬﺎ )ﻛﺒﺎر‬
‫اﻟﺴﻦ‪ ،‬واﻟﺤﻮاﻣﻞ‪ ،‬وأﺻﺤﺎب‬
‫اﻷﻣﺮاض اﻟﻤﺰﻣﻨﺔ‪ ،‬وأﺻﺤﺎب‬
‫اﻟﻬﻤﻢ(‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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4. How much Customer can
does the Corona conduct corona virus
virus test cost? test at the centers
that were declared
for a fee, except For
elderly, pregnant
women, people with
chronic diseases, and
people of
determination.

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‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ ﺗﺠﺪﻳﺪ ﻣﻠﻜﻴﺔ‬ ‫ﻫﻲ إﺟﺮاءات‬ ‫‪ .5‬ﻣﺎ‬
‫اﻟﻤﺮﻛﺒﺔ ﻣﻦ ﺧﻼل اﻟﻘﻨﻮات‬ ‫ﺗﺠﺪﻳﺪ ﻣﻠﻜﻴﺔ اﻟﻤﺮﻛﺒﺔ؟‬
‫اﻟﺬﻛﻴﺔ ﻟﻮزارة اﻟﺪاﺧﻠﻴﺔ دون‬ ‫ﻫﻞ ﺗﺤﺘﺎج اﻟﻤﺮﻛﺒﺔ إﻟﻰ‬
‫اﻟﺤﺎﺟﺔ إﻟﻰ إﺟﺮاء اﻟﻔﺤﺺ‬ ‫ﻓﺤﺺ ﻓﻨﻲ؟‬
‫اﻟﻔﻨﻲ ودﻓﻊ اﻟﻤﺨﺎﻟﻔﺎت‪ ،‬ﻣﻊ‬
‫ﺿﺮورة ﺗﺄﻣﻴﻦ اﻟﻤﺮﻛﺒﺔ‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

‫‪Google Play‬‬ ‫‪Apple store‬‬ ‫‪https://www.moi.gov.ae‬‬
5. How can I Customer can renew
renew my vehicle vehicle registration card
registration card? through Ministry of
Do I need to get Interior smart channels
my vehicle without the need to
inspected? conduct a technical
examination and pay
violations, with the
need to obtain valid
vehicle insurance.

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https://www.moi.gov.ae Google Play Apple store

‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ ﺗﺠﺪﻳﺪ رﺧﺼﺔ‬ ‫ﻫﻮ إﺟﺮاء ﺗﺠﺪﻳﺪ‬ ‫‪ .6‬ﻣﺎ‬
‫اﻟﻘﻴﺎدة اﻟﻤﻨﺘﻬﻴﺔ ﻣﻦ ﺧﻼل‬ ‫رﺧﺼﺔ اﻟﻘﻴﺎدة؟ ﻣﺎذا ﻋﻦ‬
‫اﻟﻘﻨﻮات اﻟﺬﻛﻴﺔ ﻟﻮزارة اﻟﺪاﺧﻠﻴﺔ‬ ‫ﻓﺤﺺ اﻟﻨﻈﺮ؟‬
‫دون اﻟﺤﺎﺟﺔ إﻟﻰ ﻓﺤﺺ اﻟﻨﻈﺮ‬
‫ﻟﺘﻜﻮن ﺳﺎرﻳﺔ ﻟﻤﺪة ﻋﺎم‪ ،‬أﻣﺎ ﻓﻲ‬
‫ﺣﺎل إﺟﺮاء ﻓﺤﺺ اﻟﻨﻈﺮ ﺳﻴﺘﻢ‬
‫ﺗﺠﺪﻳﺪ اﻟﺮﺧﺼﺔ ﻟﻤﺪة ‪ 10‬أﻋﻮام‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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6. How can I Customer can renew
renew my driving driver's license through
license? Do I Ministry of Interior
need to conduct smart channels without
an eye test? the need to conduct
eye test to be valid for
one year and in case of
providing eye test, the
license will be renewed
for a period of 10 years.

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 ‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ اﻟﺤﺼﻮل ﻋﻠﻰ‬ ‫ﻫﻲ اﻟﺠﻬﺔ‬ ‫‪ .7‬ﻣﺎ‬
‫اﻟﻤﺴﺎﻋﺪات اﻻﺟﺘﻤﺎﻋﻴﺔ ﻣﻦ ﺧﻼل‬
‫اﻟﻤﻌﻨﻴﺔ ﺑﺈﻏﺎﺛﺔ اﻟﻤﺘﻌﺜﺮﻳﻦ‬
‫اﻟﻘﻨﻮات اﻟﺬﻛﻴﺔ ﻟﻮزارة ﺗﻨﻤﻴﺔ‬
‫اﻟﻤﺠﺘﻤﻊ‪ ،‬ﻋﻠﻰ أن ﺗﺘﻮﻓﺮ ﺷﺮوط‬ ‫ﻓﻲ دﻓﻊ إﻳﺠﺎر اﻟﺴﻜﻦ‬
‫ً‬
‫وﻓﻘﺎ ﻟﻘﺎﻧﻮن اﻟﻀﻤﺎن‬ ‫اﻟﺤﺼﻮل ﻋﻠﻴﻬﺎ‬ ‫واﻟﻤﺴﺎﻋﺪات ﺑﺸﻜﻞ ﻋﺎم؟‬
‫اﻻﺟﺘﻤﺎﻋﻲ‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

‫‪Google Play‬‬ ‫‪Apple store‬‬ ‫‪https://www.mocd.gov.ae‬‬
7. Which entity Customer can obtain social
support through Ministry of
can provide support Community Development
to people who has smart channels, in accordance
with the Social Security Law.
difficulties in paying
housing rent (and
aid in general)?

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‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ ﺗﻘﺪﻳﻢ ﺧﺪﻣﺔ ﻃﻠﺐ‬ ‫ﻫﻲ إﺟﺮاءات‬ ‫‪ .8‬ﻣﺎ‬
‫ﻋﻘﺪ اﻟﺰواج ﻣﻦ ﺧﻼل اﻟﻘﻨﻮات‬ ‫ﻋﻘﺪ اﻟﻘﺮان ﻓﻲ اﻟﻮﻗﺖ‬
‫اﻟﺬﻛﻴﺔ ﻟﻮزارة اﻟﻌﺪل واﻟﻤﺤﺎﻛﻢ‬ ‫اﻟﺤﺎﻟﻲ؟‬
‫اﻟﺘﺎﺑﻌﺔ ﻟﻬﺎ ﻓﻲ إﻣﺎرة اﻟﺸﺎرﻗﺔ‪،‬‬
‫وﻋﺠﻤﺎن‪ ،‬وأم اﻟﻘﻴﻮﻳﻦ‪ ،‬واﻟﻔﺠﻴﺮة‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

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8. What are Customer can request for
marriage service through
marriage procedures Ministry of Justice smart
at the moment? channels and its courts in the
Emirate of Sharjah, Ajman,
Umm Al Quwain and Fujairah.

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 ‫ﻳﻤﻜﻦ ﻟﻠﻤﺘﻌﺎﻣﻞ زﻳﺎرة اﻟﻤﻮﻗﻊ‬ ‫ﻫﻮ وﺿﻊ‬ ‫‪ .9‬ﻣﺎ‬
‫اﻹﻟﻜﺘﺮوﻧﻲ ﻟﻮزارة اﻟﺨﺎرﺟﻴﺔ‬ ‫اﻟﻤﻘﻴﻤﻴﻦ اﻟﻤﺘﻮاﺟﺪﻳﻦ‬
‫واﻟﺘﻌﺎون اﻟﺪوﻟﻲ واﻟﺘﺴﺠﻴﻞ ﻓﻲ‬ ‫ﺧﺎرج اﻟﺪوﻟﺔ وﻣﺎ ﻫﻲ‬
‫ﺧﺪﻣﺔ "ﺗﻮاﺟﺪي ﻟﻠﻤﻘﻴﻤﻴﻦ"‪،‬‬ ‫ﺗﺮﺗﻴﺒﺎت ﻋﻮدﺗﻬﻢ وﻣﺘﻰ؟‬
‫ﻟﺘﺴﺠﻴﻞ ﻃﻠﺐ اﻟﻌﻮدة إﻟﻰ دوﻟﺔ‬
‫اﻹﻣﺎرات اﻟﻌﺮﺑﻴﺔ اﻟﻤﺘﺤﺪة‪.‬‬

‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬ ‫إﺿﻐﻂ ﻫﻨﺎ‬

‫‪Google Play‬‬ ‫‪Apple store‬‬ ‫‪https://www.mofaic.gov.ae‬‬
9. What is the Customer can visit Ministry
of Foreign Affairs and
status of UAE residents
who are currently International Cooperation
outside the country, website and register in
How and when can they "Residents Tawajudi"
return to UAE? service, to request to return
to the United Arab Emirates.

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‫‪FOR MORE INFORMATION‬‬ ‫ﻟﻤﺰﻳﺪ ﻣﻦ اﻟﻤﻌﻠﻮﻣﺎت‬

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