Semi Final Activity 3

Name: Date:

Instruction: Save it to pdf file.

1. What is Customer Relationship Management and why is it important?

2. What are the three phases of Customer Relationship Management?

3. What are the types of Customer Relationship Management?

4. What is one of the three major objectives of customer relationship management?

5. What are some examples of customer relationships?

6. What is CRM in simple words?

7. What are the three main types of customer relationships?

8. What is CRM in call center?

9. What are the faces of CRM cycle?

10. What is CRM cycle?

11. What are the core elements of CRM?

12. What is the goal of a customer relationship management system?

13. What are the aims of customer relationship management program?

14. What is the main objective of a customer relationship management?

15. How do you improve customer relationships?