Professional Documents
Culture Documents
NARRATIVE REPORT
STUDENT INTERNSHIP PROGRAM IN THE PHILIPPINES
In partial fulfillment
of the requirement for the degree
Bachelor of Science in Office Administration
May 2022
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ACKNOWLEDGEMENT
The author wishes to convey her heartfelt gratitude to the following individuals
who freely and generously helped make OFAD 199B (Office Administration
Internship) a success:
To Almighty God who gives strengths and knowledge to finish the training and
To his loving parents and family, for giving their full support, for providing all
the needs financially, mentally, and emotionally and for encouraging to finish this
internship;
questions and taking care of the trainee's needs, as well as guiding and helping in
To College Dean Mr. David L. Cero and Department Chairperson Mr. Marlon
R. Perena, for signing all the papers that the trainees need for the internship;
To Human Resource Head of City Hall Tagaytay Ms. Alma Malabanan, for
giving the trainee a chance to do her internship in the Assessor’s Office of this
organization;
To OIC of City Assessor’s Office Ms. Gloria P. Penales, for her valuable
To the entire staff of City Assessor’s Office, for full cooperation, support, and
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TABLE OF CONTENTS
Page
ACKNOWLEDGEMENT …………………………………………
iii
INTRODUCTION … … … … … … … … … … … … … … … … … … … … 1
Establishments … … … … … … … … … … … … … … … 5
Establishments … … … … … … … … … … … … … … … 5
Establishments … … … … … … … … … … … … … … … 6
Department Function … … … … … … … … … … … … … … … … 7
Responsibilities … … … … … … … … … … … … … … … 7
Facilities … … … … … … … … … … … … … … … … … … … … 9
Equipment ………………………………………………… 9
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Observes Strengths of the Training Area … … … … … … … … … 12
Daily Journal … … … … … … … … … … … … … … … … … … 13
Solutions … … … … … … … … … … … … … … … … … … … 17
Over-All Reflections … … … … … … … … … … … … … … … 19
SUMMARY … … … … … … … … … … … … … … … … … … … … … 21
REFERENCES ………………………………………………… 23
APPENDICES … … … … … … … … … … … … … … … … … … … … 24
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LIST OF APPENDICES
Appendix Page
2 Certificate of Completion … … … … … … … … … … 26
5 Registration Form … … … … … … … … … … … … … 29
6 Student intern ID … … … … … … … … … … … … … 30
7 Memorandum of Agreement … … … … … … … … … 31
8 Endorsement …………………………………… 35
9 Evaluation Sheet … … … … … … … … … … … … … 36
10 Evaluate Sheet 2 … … … … … … … … … … … … … 37
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INTRODUCTION
help students improve their vocational knowledge and talents, as well as their
attitude and approach, all while preparing them for a career in the real world
workplace can thus assist them in learning more about their chosen area.
students.
face challenges and barriers, and they will be required to persevere and
vocation or path. The training instructions can assist you in developing the
company or organization.
recognized. You can easily get adopted by the firm or group that you have
trained if you are good at training. The trainee's on-the-job training took place
in Tagaytay City Hall in Kaybagal South, Tagaytay City, and he was assigned
to the City Assessor's Office from Monday to Friday (8:00 AM – 5:00 PM), for
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a total of 40 hours each week.
provides a platform for students to study soft skills and establish professional work
ethics while interning, allowing them to better their knowledge and abilities.
solving skills.
licensed Host Training Establishment while supplementing their formal education with
pursue in the future. Students will learn to respect one another, discipline
themselves, and take responsibility for their behaviors and efforts. Students will also
learn how to work in the real world or in the future as a result of this instruction.
Tagaytay City Hall in Kaybagal South, Tagaytay City hosted the training. The
training began on March 11, 2022, and lasted for 200 hours, beginning at 8:00 a.m.
and ending at 5:00 p.m. Monday through Friday. The intern was placed in the office
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THE HOST TRAINING ESTABLISHMENT
City Assessor’s Office is located at Ankle St., Kaybagal South, Tagaytay City,
Cavite. The Tagaytay City Hall was near Ospital ng Tagaytay, Registry of Deeds –
Tagaytay City, City College of Tagaytay and at the Tagaytay Track and Oval. The
below picture is the location map of Tagaytay City Hall where the floor of City
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Profile of the Host Training Establishment
Tagaytay is said to have originated from the words "TAGA" (cut) and "ITAY"
(father). A father and son were chasing a wild boar when the animal abruptly turned
and attacked them. As the boar attacked the old man, the son yelled out, "TAGA,
ITAY!" which means "kill him down, father!" The boy's exhortation and yells
resonated through the valleys of the ridge, heard by residents, wood gatherers,
and hideaway for revolutionaries from the nearby provinces of Batangas and Laguna
and other neighboring towns of Masilao (now Amadeo), Malabon Grande (now Gen.
On February 3, 1945, prior to the liberation of Manila from the Japanese, the
11th Airborne Division Lieutenant General William Kruger's 8th Army airdropped
military supplies and soldiers on the Tagaytay ridge during the onset of WWII.
Commonwealth Act No. 338, a bill written by Cavite Rep. Justiniano S. Montano,
Benitez, Miguel Tana, Isaac Tolentino, Hilarion Maglabe, Benjamin Erni, Francis
Tolentino, and Abraham Tolentino were among the city's previous mayors. The
tourism development. The city has also been classified as a CALABARZON tourism
attraction.
Vision
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The City is envisioned to be a Retirement Haven, Resort and Character City, with a
Mission
improvement with emphasis on positive character qualities to serve our people better
and leave a legacy that our family and community will be approve of;
implementing plans, programs, and activities to better address the needs of our
people;
environment;
We shall strive for excellence in all that we do driven by strength and good
Goals
development.
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Objectives
assessment of real properties for the delivery of quality service to constituents of the
city.
GLORIA P. PENALES
OIC-CITY ASSESSOR
OFELIA G. ANGCAYA
RUMER BAYOT ABNER ANACAY
(ASSESSMENT CLERK
(AA-III) (DRAFTSMAN-II
III)
RECORDS DIVISION
SONIA TORRES
(LAOO-I)
MARISSA
MARINDUQUE
(RECORDS OFFICER I)
Above is the organizational structure of City Assessor’s Office of Tagaytay City Hall.
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THE TRAINING AREA
Department Function
The City Assessor's Office is supporting people in obtaining their certified tax
of improvement with improvement, aggregate land holdings, machinery, and tax map.
This agency is also in charge of transferring tax declarations for land and building
GLORIA P. PENALES
OIC-CITY ASSESSOR
OFELIA G. ANGCAYA
RUMER BAYOT ABNER ANACAY
(ASSESSMENT CLERK
(AA-III) (DRAFTSMAN-II
III)
RECORDS DIVISION
SONIA TORRES
(LAOO-I)
MARISSA
MARINDUQUE
(RECORDS OFFICER I)
Tagaytay City Hall where the intern was assigned. First is the City Assessor, during
the internship there is an OIC City Assessor because their City Assessor already
retire.
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The job of the City Assessor is defined by BP Bldg. 337 and Presidential
Decree No. 464, as amended. Prepares and implements his office's operation and
The Tax Mapping Operation Division obtains base maps from the Bureau of
private geodetic engineers, and other sources; conducts pre-tax mapping control and
field copies of tax declarations; prepares municipal district index maps and tax maps;
and assigns properly index n Review, update, and maintain tax maps and other index
market values, conducts ongoing surveys, and researches current matters values of
various land classes. Conduct ongoing surveys and research into construction
material and labor price trends. Conduct a visual assessment of the properties being
Apply the appropriate assessment level to the property's appraised worth. Determine
the property's assessment level. Determine whether or whether the properties are
taxable. Determine the assessment's efficacy. Prepare a tax declaration for the City
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Facilities
If the front desk at the City Assessor's Office is busy, clients are asked to wait in the
receiving area. Every employee has their own table to work at, as well as a dining
room where they may all eat together when there are no clients in the afternoon.
They can also keep their papers at the office's storage room.
Equipment
Photocopy Machine Computers
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Printer Microline Turbo Printer
a device whose work is to acquire a 9 pin printer use to print certified tax
the text and graphic output from the tax declaration, certifications and
Every firm or organization has protocols that they adhere to. Employees
should report to work before 8:00 a.m., as every minute late will be deducted from
their pay. They always wore their uniforms, which changed every day, and every
Friday was wash day, when they could wear whatever they wanted as long as it was
acceptable clothing. They adhere to the stated standards whenever clients request a
copy of a certified tax declaration or anything else that can be requested at the
assessors. They are only allowed to disclose the assessor's phone number for
contact or follow-up.
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THE TRAINING EXPERIENCE
During the internship, the trainee was assigned to do some paper works like
organizing some papers numerically and alphabetically, other task that she does is
talking to clients on front desk and in between that when her supervisor asked
notice of assessment
numerically.
Checking if the client has Printing certified tax Being a front liner
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Encoding property that Organizing occupancy Photocopy some papers
Interns and employees can use the facilities and equipment at the City
Assessor's Office. They have a stock room where they can store their papers and
organized by barangay. Another strength that the intern noticed is that they knew
each other very well; for example, if a client had a question about this or that topic,
Daily Journal
In the Assessor's Office of Tagaytay City Hall, we began our on-the-job training
today. Ma'am first gave us instructions on what to wear and what to do and don't
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within the institution, following which Ma'am handed us some land titles to
assessment of a property.
Today, I merely finished up the work I started last week, and then Ma'am
pair with the same name and number as the notice of assessment.
Ma'am Sonia gave us a land plan today and told us to put the name, plan
number, date approved, area, and number of parcels on the list of approved plan log
books. I also learned how to make a certified tax declaration of land that afternoon.
Today I merely finished what I started yesterday, which was recording the
land plan in the approved plan log book, and then we assisted others who required
Today, we simply wrote the name of the plan on the outside of the building
where it could be seen instantly, and then we assisted them in obtaining certified tax
We spent the entire day assisting folks who were getting certified tax
Today, I just helped to assist people who gets certified tax declaration, tax maps,
Today, I just helped to assist people who gets certified tax declaration, tax
maps, certification, etc., there are many people all day long.
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Day 9: 28 March 2022
etc. that we processed that day in the logbook after we assisted clients who got
Today, I just helped to assist people who gets certified tax declaration, tax
Today, I just helped to assist people who gets certified tax declaration, tax
Today, I just helped to assist people who gets certified tax declaration, tax
Today, I helped to assist people who gets certified tax declaration, tax maps,
certification, etc., encode some transfer papers to the spreadsheet, brought a letter to
I helped to assist people who gets certified tax declaration, tax maps,
certification, etc., I only have half a day today, because I took care of something at
school.
Today I helped to assist people who gets certified tax declaration, tax maps,
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I helped those who get the certified tax declaration, tax map, etc., sometimes
I talk to people about what they need to get and sometimes I print tax declarations
Then I helped entertain people and print certified tax declaration, certification,
Today, I just helped to assist people who gets certified tax declaration, tax
Today, we don't have so much to do, it's the same as the other day. We
entertain people who gets their certified true copy of tax declaration, certification, tax
Today, not too many people go to get certified true copy of tax declaration,
We entertain people who gets their certified true copy of tax declaration,
We entertain people who gets their certified true copy of tax declaration,
Today, I just helped to assist people who gets certified tax declaration, tax
maps, certification, etc., there are many people all day long.
We entertain people who gets their certified true copy of tax declaration,
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Day 25: 29 April 2022
Today, I just helped to assist people who gets certified tax declaration, tax maps,
Problems Encountered
Interns encounter different problems during the training that is inevitable when
you are in training and just starting to learn new things in new environment.
The intern's first issue was that she was unfamiliar with the function of the
department to which she was assigned – the City Assessor's Office – and that she
was also unfamiliar with some of the office's equipment, such as the tax declaration
printer, because it is not the typical printer that you see or have in your home. Third,
the intern does not know what to say while she is on the front desk, asking clients
what they need, what they will receive at the office, or what their complaints are.
Finally, because of the new environment and people around her, the intern is losing
her self-confidence.
Solutions
Every problem has a solution; perhaps they are difficulties so that people can
learn from them, and as time passes, they will become more familiar with the issues,
and they will be the ones to offer some advice or solutions with others.
The intern's first issue was that she was unfamiliar with the function of the
department to which she had been assigned; the solution to this was to be aware of
the environment she was in, and then, once she was less shy with the employees,
she asked questions about the function of the department to which she had been
assigned. If you are unfamiliar with, do not know, or do not comprehend the
instructions, make an attempt to ask the supervisor because it is always better to ask
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On the second issue, the intern is losing confidence, possibly because she
always has someone by her side; the answer is for the intern to learn how to mingle
with other people, as well as to do excellent job so that she can receive positive
comments from her supervisor. During the internship, the intern got more at ease
with the employees because they were friendly and made sure the intern did not feel
workplace because it allows you to communicate clearly and effectively in the office.
It also allows you to do your job easily, effectively communicate your message to
colleagues and clients, and you will not have to second-guess your work if you have
confidence.
When the intern had a problem with the printer, she asked for help from the
people who were present, because if you become shy and do not ask for help, your
work will be delayed or the problem will not be solved. As the saying goes, "No man
is an island," and everyone needs someone to help and care for them. The third
issue is not being familiar with the front desk; of course, at first, you do not know
what to say to the client about the complaint, so everytime the intern has a problem,
she seeks assistance from the personnel there.They are all willing to assist interns
with any questions that clients may have, and they are always available when the
intern needs assistance. As time passes, the intern becomes more familiar with the
front desk and can now be left alone. Building a good environment, according to
Chopra (2016), is a crucial component of career success. You don't have to be chatty
all of the time, but you should try to get to know the individuals with whom you work
on a daily basis; it will be a lot more enjoyable and satisfying experience if you enjoy
Over-All Reflections
Being an intern was both exhausting and enjoyable for me. I say it's tiring
because when you're at school, you'll just be sitting and listening to your instructor,
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but when you're an intern, you'll have a lot of work to do, but it's also enjoyable
because you'll have learned some new things and, of course, it's more fun because
of the employees, who are friendly and funny, and we quickly became comfortable
with them. I'm also thankful because I have classmates and friends in the same
department as me.
challenging to get up early in the morning and sometimes to go to work while being
action you take carries with it the burden of failing to complete the work entrusted to
you, but I believe this is a necessary part of the process; you must fail in order to
learn from your mistakes, and you will know what to do in the future.It showed me
that you do not always have someone with you at all times and in all places. I also
discovered that all work is challenging. Every day was a positive experience; I
learned things that I can apply when I start working for a firm; you will occasionally
encounter scenarios that will try your patience; I learned that you must remain calm
I appreciate our supervisor and all of the personnel who were friendly and
personable. We're grateful that we had this type of internship because we got to see
what it's like to work in a workplace with bosses, coworkers, and other people.
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SUMMARY
workplace, how to socialize with people we already know, how to be accountable for
all of your tasks, how to be productive, and how to enhance our skills and abilities.
This training is not as serious as the real career you wish to have in the future, but it
Before the training began, Ma'am Jo-Anne Nuestro briefed us on the dos and
don'ts of the training. Ma'am also provided us with advise and ideas on how to
perform well in our training. A virtual internship orientation was held by the
two classmates and I looked for establishments and legal offices that would accept
department phoned and stated we may start as soon as possible. Our supervisor
was Ma'am Gloria P. Penales, and we were assigned to the City Assessor's
Office.Every single day felt like a very long day at first because we were unfamiliar
and thought that we would just be faced with a lot of papers to organize throughout
our training, but after that paper work, they taught us how to entertain clients at the
front desk, how to print the certified true copy of tax declaration, and they taught us
There are problems in every training, but you have people to help you correct
and help you with those problems, and you may sometimes learn from your
mistakes. Some internships run smoothly since the interns are familiar with the
position, which is beneficial because they will not face any complications.
The entire training is a work cycle and daily routine, and once we're
comfortable with obtaining tax declarations and entertaining clients, we may be left
alone by the staff and perform efficiently and effectively. I occasionally requested that
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some papers be encoded in Microsoft Excel and that they be filed and organized
OJT is critical not just for teaching students about their chosen profession, but
also for demonstrating the realities of working. It also allows folks with little or no
experience to work while learning. Students must take internships seriously so that
when they are in the real world, they can perform well and understand a company's
know-how.
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REFERENCES
https://www.tagaytay.gov.ph
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APPENDICES
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Republic of the Philippines
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Certificate of Completion
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Daily Time Record
25
Notarized Parental Consent
26
Registration Form
27
Student Intern I.D.
28
Memorandum of Agreement
29
Endorsement Letter
30
Evaluation Sheet
31
Evaluation Sheet 2
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