HP LaserJet Enterprise M607, M608,

M609, M610, M611, and M612 – Service

Cost Data
(HP Internal and Channel Partner only)
© Copyright 2020 HP Development Company,
L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.

Edition 2, 4/2020
Table of contents

1 Introduction ............................................................................................................................................................................................... 1

2 Estimates for print usage, Volumes and Opperational Cost Per page ............................................................................................. 2
Average Monthly Print Volume (AMPV) ................................................................................................................................. 2
Estimated Recommended Print Volumes and Maximum Usage ...................................................................................... 2
Operational Cost Per Page............................................................. ......................................................................................... 3

3 Mean Time to Repair (MTTR) ................................................................................................................................................................... 4

Estimated MTTR for products ................................................................................................................................................. 4
Service Parts MTTR .................................................................................................................................................................. 5
Maintenance Service MTTR ..................................................................................................................................................... 5

4 Product and Consumable Life ................................................................................................................................................................. 6

Product Life ............................................................................................................................................................................... 6
Maintenance and Consumable Life ........................................................................................................................................ 6

5 Part Stocking ............................................................................................................................................................................................. 8

6 Installation and Training .......................................................................................................................................................................... 9

Installation Process .................................................................................................................................................................. 9
Training ...................................................................................................................................................................................... 9

Appendix A Appendix A: Site Requirements .......................................................................................................................................... 11

Dimensions and weight ......................................................................................................................................................... 11
Product ................................................................................................................................................................ 11
Optional accessories ......................................................................................................................................... 11
Serviceability Space Requirements ..................................................................................................................................... 12
Acoustic Specification .......................................................................................................................................................... 13
Environmental specification ............................................................................................................................................... 14
Guidelines ........................................................................................................................................................... 14
Recommended specification ......................................................................................................................... 14
Power Requirements ............................................................................................................................................................. 15

ENWW iii
iv ENWW
1 Introduction

The intent of this document is to provide initial product information to resellers and managed print service
providers. It is not intended for end-user or customer use. The data contained within this document
reflects estimates made without actual field data and are intended as guidelines. Confidentiality and
nondisclosure agreements apply to the use of the information contained herein.

Actual product performance is dependent on several factors, including, but not limited to type of usage or
workflows environmental conditions, media types, and proper preventative maintenance.

Some maintenance and service parts are designed to be installed by the customer. In circumstances where
additional coverage is provided for HP products, a contract, HP Care Pack, or other service uplift options, refer to
the terms and conditions established by the service uplift document to determine how service for customer
replaceable parts will be managed.

NOTE: All service parts that are non-customer replaceable parts are required to be replaced by a qualified
service technician authorized by HP Inc. To be qualified a technician requires training for this product, take all
pre-requisite courses for the product, and pass the qualification test during the training.

NOTE: All part numbers listed in this document might change.

ENWW 1
 2 Estimates for Print Usage, Volumes, and
Operational Cost Per Page

Learn about average monthly print volume (AMPV), recommended print volumes, maximum usage estimates,
and web-based reference tools for failures.

● Average Monthly Print Volume (AMPV)

● Recommended Print Volumes and Maximum Usage Estimates

● Operational Cost per Page

Average Monthly Print Volume (AMPV)

Learn about the average monthly print volume (AMPV).

Average Monthly Print Volume (AMPV): The average number of images printed or copied per month.

NOTE: An image is define as a single-sided letter/A4 page.

Table 2-1 AMPV

Products AMPV MIBF

HP LaserJet Enterprise M607, M610 1,750 700,000 images

HP LaserJet Enterprise M608, M611 2,400 676,000 images

HP LaserJet Enterprise M609, M612 3,000 611,000 images

Estimated Recommended Print Volumes and Maximum Usage

Recommended Monthly Print Volume (RMPV): The estimated number of images printed per month by the
average target customer for the product.

In most cases, using the product within this range will ensure the most efficient total cost per page.

Maximum Monthly Usage (Duty Cycle): A term used broadly in the printer industry to communicate the
robustness of the device. It is the estimated maximum capability of the device.

Table 2-2 Transactional Product estimates

Products RMPV Maximum Monthly Usage (Duty Cycle)

HP LaserJet Enterprise M607, M610 20,000 250,000 images

2 Chapter 2 Estimates for print usage, Volumns, and Operational Cost per Page ENWW
 Table 2-2 Transactional Product estimates (continued)

Products RMPV Maximum Monthly Usage (Duty Cycle)

HP LaserJet Enterprise M608, M611 25,000 275,000 images

HP LaserJet Enterprise M609, M612 30,000 300,000 images

Operational Cost per Page

Learn about the estimated operational cost per page.

Operational Cost Per Page (OCPP): An estimate, based upon several factors, that can be used to provide a
general benchmark of the actual operational cost of using the product based upon selected page volumes,
consumable life, engine life, and other user entered data.

Because OCPP is based upon individual usage and service delivery models, OCPP might vary between user
environments. Authorized providers and support staff can use the following link to access the OCCP tool located
on Sales Central:

https://z.hpsalescentral.com

After opening HP Sales Central, access the tool by opening the following menus: Transact (at the top of the
page), Product Configuration, Configure, and then selecting Estimated OCPP.

ENWW Estimated Recommended Print Volumes and Maximum Usage 3

 3 Mean Time to Repair (MTTR)

The Mean Time to Repair (MTTR) is the average time required to remove and replace an individual part in the
product.

NOTE: MTTR does not reflect the time taken to validate the part and check if the system is working properly.

MTTR Service Parts is the average time required to replace an individual service part. These times are for
experienced and trained copier technicians.

MTTR Maintenance and Consumables is the average time required to replace a Maintenance part in the product.

● Estimated MTTR for products

● Service Parts MTTR

● Maintenance Service MTTR

Estimated MTTR for products

The following table provides the estimated MTTR for a product.

NOTE: For individual parts MTTR, see the Service Parts MTTR table.

Table 3-1 Estimated time for MTTR

Products MTTR 1 Estimated time

HP LaserJet Enterprise M607, M608, Service parts 13 minutes

M609, M610, M611, and M612
Maintenance parts 5 minutes
1 MTTR does not reflect the time required for diagnostics to identify the target
part.

The following table provides the total time to repair (TTR) service parts:

Table 3-2 TTR Service Parts

Total time to repair Part Replacement time 1 Diagnostic time Validation time

Service Parts 30 minutes 10 minutes 5 minutes

1 Replacement time varies by part.

4 Chapter 3 Mean Time to Repair (MTTR) ENWW

Service Parts MTTR
Table 3-3 Service Parts

Part Number * Part Description Replacing time (minute)

RM2-1256-020CN HP LaserJet 110V Fuser assembly 6

RM2-1257-020CN HP LaserJet 220V Fuser assembly 6

K0Q14-60001 PCA-Formatter x 10

K0Q14-60002 PCA-Formatter dn 15

7PS81-67901 Formatter-M611/M612 X India/China 6

7PS81-67902 Formatter-M611/M612 X Models 15

7PS81-67905 Formatter-M610/M611/M612 DN IC 10

7PS81-67906 Formatter-M610/M611/M612 DN Models 15

CF237-67901 SVC Cartridge-37A Black toner 20

W1470-67901 SVC Cartridge-147A Black toner 20

RM2-6797-010CN L.V. 110v Power supply PCB assembly 20

RM2-6798-010CN L.V. 220v Power supply PCB assembly 20

RM2-0906-000CN Laser scanner assembly 20

J8J70-67904 Tray 2 – X kit 20

RM2-6771-000CN Paper pick-up assembly 5

RM2-9337-000CN H.V. Power Supply PCB assembly 12

J8J70-67903 Tray 1 kit 22

Maintenance Service MTTR

Table 3-4 Maintenance Service

Item name Product Number MTTR (in minutes)1

HP LaserJet 110V Maintenance kit L0H24-67901 5

HP LaserJet 220V Maintenance kit L0H25-67901 5

Tray 1 Roller kit J8J70-67903 10

Tray 2-x Roller kit J8J70-67904 10

Transfer roller RM2-6800-000CN 5

1 All MTTR numbers are subject to change till serviceability design lock down or with future changes and improvements. Some kits contain
multiple parts, so actual times may vary to complete installation of all parts.

ENWW Service Parts MTTR 5

 4 Product and Consumable Life

● Product Life

● Maintenance and Consumable Life

Product Life
Print Engine Life

This is the number of pages the product was designed to perform at a given failure rate. The product will
continue to work past this number of pages; however, the MIBF will decrease as the product is used.

Actual engine life is dependent on several factors such as usage, environmental conditions, and proper
preventative maintenance.

Contractually based engines may offer enhanced life for some assemblies due to special firmware
maintenance or other product additions.

NOTE: When the product engine, ADF, or scanner has exceeded its rated life or has a regular extremely high
monthly usage above the recommended values, additional failures might occur. Potential failures include
mechanical failures, noises, squeaking gears and more frequent paper jams.

Table 4-1 Transactional Life of component

Products Component Life

HP LaserJet Enterprise M607, M608, Print Engine 675,000 images

M609, M610, M611, and M612

Maintenance and Consumable Life

All Maintenance items are installed by the end user. In circumstances where additional coverage is provided for
HP products, a contract, HP Care Pack, or other service uplift options, refer to the terms and conditions
established by the service uplift document to determine how service for customer replaceable parts will be
managed.

The rated life for each of the components is listed in the following table:

6 Chapter 4 Product and Consumable Life ENWW

 Table 4-2 Consumable Life

Item name Product Number Part Number * Kit Components Life

HP 37A Black LaserJet CF237A CF237-67901 Black toner cartridge 11,000 1

toner cartridge

HP 37X Black LaserJet CF237X CF237-67902 Black toner cartridge - 25,000 1

toner cartridge High yield

HP 37Y Black LaserJet CF237Y CF472-67901 Black toner cartridge - 41,000 1

toner cartridge Extra high yield

HP 147A Black Original W1470A W1470-67901 Black toner cartridge 10,500 1

LaserJet Toner Cartridge

HP 147X High Yield Black W1470X W1470-67902 Black toner cartridge - 25,200 1
Original LaserJet Toner High yield
Cartridge

HP 147Y Extra High W1470Y W1470-67903 Black toner cartridge - 42,000 1

Yield Black Original Extra high yield
LaserJet Toner Cartridge

HP LaserJet 110V L0H24A L0H24-67901 Fuser - 110V 225,000 2

Maintenance kit

HP LaserJet 220V L0H25A L0H25-67901 Fuser - 220V 225,000 2

Maintenance kit

Tray 1 kit J8J70-67903 Pick-up and separation 150,0002

roller

Tray 2–x roller kit J8J70-67904 Pick-up and separation 150,000 2

roller tools

2x Pick-up rollers
(Engines)

2x Separation rollers
(Engines)

3x Pick-up rollers (Stand)

3x Separation rollers
(Stand)
1 Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO coverage. Declared cartridge yield value in
accordance with ISO/IEC 19798. Actual yields vary considerably based on images printed and other factors. For more information, go to
http://www.hp.com/go/learnaboutsupplies.
2 Fuser and Roller life are approximate values. These values might vary with environment, usage, media type, and average print job size.

ENWW Maintenance and Consumable Life 7

 5 Part Stocking

The parts strategy is a Field Replaceable Units (FRU) and lower level service parts within a FRU (where service is
possible to perform). Parts replacement instructions and videos for FRU’s and some lower level parts are
available in the product Service Manual.

Recommended service stock level (RSSL Stock): This term refers to the parts available in stock for a technician
servicing a product.

The following table provides the parts stock for a technician servicing the printers.

Table 5-1 RSSL Stock

Part Number * Part Description Quantity

RM2-1256-020CN HP LaserJet 110V Fuser assembly 1

RM2-1257-020CN HP LaserJet 220V Fuser assembly 1

K0Q14-60001 PCA-Formatter x 1

K0Q14-60002 PCA-Formatter dn 1

7PS81-67901 Formatter-M611/M612 X India/China 1

7PS81-67902 Formatter-M611/M612 X Models 1

7PS81-67905 Formatter-M610/M611/M612 DN IC 1

7PS81-67906 Formatter-M610/M611/M612 DN Models 1

CF237-67901 SVC Cartridge-37A Black toner 1

W1470-67901 SVC Cartridge-147A Black toner 1

W1470-67902 SVC Cartridge-147X Black toner 1

RM2-6797-010CN L.V. 110v Power supply PCB assembly 1

RM2-6798-010CN L.V. 220v Power supply PCB assembly 1

RM2-0906-000CN Laser scanner assembly 1

J8J70-67904 Tray 2 – X kit 1

RM2-6771-000CN Paper pick-up assembly 1

RM2-9337-000CN H.V. Power Supply PCB assembly 1

J8J70-67903 Tray 1 kit 1

* All part numbers are subject to change.

8 Chapter 5 Part Stocking ENWW

6 Installation and Training

● Installation Process

● Training

Installation Process
This product is designed to be customer installable. It requires two individuals to remove the product out of the
box and the packaging material. Additional installation requirements may vary by region or country.

In circumstances where additional coverage is provided for HP products, a contract, HP Care Pack, or other
service uplift options, refer to the terms and conditions established by the service uplift document to determine
how service for customer replaceable parts will be managed.

Installation instructions are in the installation manual of the product. These instructions are also available from
the On-site Install Guide at the following locations:

● For HP Personnel: Go to WISE.

● For Channel Partners: Go to HP Partner First Portal.

Tools Required: None

Hardware installation time: Approximately .75 to 1.25 hours, depending on the Input and Output configurations

Training
Service Authorization or qualification is required. To be a qualified service technician, you will need to take the
Web based training.

NOTE: HP FutureSmart Firmware training is required before attending the WBT training.

Training processes and availability vary by region/country. For details, refer the regional documentation.

This training is available on Grow@hp. The following table provides details of the training topics.

ENWW Installation Process 9

 Table 6-1 WBT links for Service and Support training

Training Resources Link

HP University HP FutureSmart Firmware training Course ID: 00241676

Internal course for HP Service and Support Course ID : 01071914

https://hpi.sabacloud.com/Saba/Web_spf/HPI/common/ledetail/01071914

Learning Center Course ID : 01071914

External course for HP Partners https://hpi-external.sabacloud.com/Saba/Web_spf/HPI/common/ledetail/01071914

Customer Support Course ID : 01071914

External course for HP Customer Support https://hpi.sabacloud.com/Saba/Web_spf/HPI/common/ledetail/01071914

10 Chapter 6 Installation and Training ENWW

A Appendix A: Site Requirements

● Dimensions and weight

● Serviceability Space Requirements

● Acoustic Specification

● Environmental specification

● Power Requirements

Dimensions and weight

Product
The following table provides the values for the products as sold. It excludes the printer stand, input or output
accessories.

Table A-1 Product dimensions and weight

Product Width Depth Height Weight

HP LaserJet Enterprise 431mm 466 mm 380 mm 21.6 kg

M607, M610
(17 inches) (18.3 inches) (15 inches) ( 47.7 lb)

HP LaserJet Enterprise 431mm 466 mm 380 mm 21.6 kg

M608, M611
(17 inches) (18.3 inches) (15 inches) ( 47.7 lb)

HP LaserJet Enterprise 431mm 1040 mm 453 mm 21.6 kg

M609dn, M612dn
(17 inches) (40.9 inches) (17.8 inches) ( 47.7 lb)

HP LaserJet Enterprise 431mm 1100 mm 581 mm 26.3 kg

M609x, M612x
(17 inches) (43.3 inches) (22.9 inches) ( 58 lb)

Optional accessories
● Optional 550–sheet Cassette feeder tray

ENWW Dimensions and weight 11

 Table A-2 50–sheet Cassette feeder tray

Width Depth Height Weight

426 mm 466 mm 148 mm 5.7 kg

(16.7 inches) (18.3 inches) (5.8 inches) ( 12.6 lb)

● Optional Stand

Table A-3 Printer stand

Width Depth Height Weight

657 mm 657 mm 450 mm 14.2 kg

(25.87 inches) (25.87 inches) (17.72 inches) (31.4 lb)

● Optional 2100–sheet Paper feeder

Table A-4 2100–sheet Paper feeder

Width Depth Height Weight

426 mm 466 mm 341 mm 10.1 kg

(16.7 inches) (18.3 inches) (13.4 inches) (22.2 lb)

● Optional Envelope feeder

Table A-5 Finisher (Booklet Maker)

Width Depth Height Weight

426 mm 466 mm 148 mm 5.8 kg

(16.7 inches) (18.3 inches) (5.8 inches) (12.8 lb)

● Optional Stapler/Stacker/Mailbox

Table A-6 Stapler/Stacker

Width Depth Height Weight

475 mm 504 mm 429 mm 11.5 kg

(16.7 inches) (19.8 inches) (16.9 inches) (25.4 lb)

Serviceability Space Requirements

Ensure the printer is installed in an area with enough space around it for proper service access and ventilation.

HP Inc. recommends to ensure that there is sufficient space to open the doors and covers of the printer.

Printer space when installed:

12 Appendix A Appendix A: Site Requirements ENWW

 ● Front of the printer requires 19 inches.

● Side of the printer requires 13 inches.

● ADF when fully opened requires 15 inches above the top cover.

The back of the copier and wall needs proper ventilation.

Acoustic Specification
Ensure the printer is installed in an area where the printer sound level will not disturb workers.

Table A-7 Sound power level

Product Model Acoustics: Sound power level Declared per ISO 9296

HP LaserJet Enterprise M607, M610 Ready Inaudible

Printing L
wAD= < 6.9 Bels (A)

HP LaserJet Enterprise M608dn, M611dn Ready Inaudible

HP LaserJet Enterprise M608n, M611n Printing L

wAD= < 6.9 Bels (A)

HP LaserJet Enterprise M608x, M611x Ready Inaudible

Printing L
wAD= < 6.9 Bels (A)

HP LaserJet Enterprise M609dh Ready Inaudible

HP LaserJet Enterprise M609dn, M612dn Printing L

wAD= < 7.1 Bels (A)

HP LaserJet Enterprise M609x, M612x Ready Inaudible

Printing L
wAD= < 7.0 Bels (A)
1 Values based on preliminary data.

Table A-8 Sound pressure level

Product Model Acoustics: Sound pressure level Declared per ISO 9296

HP LaserJet Enterprise M607, M610 Ready Inaudible

Printing L
pAm=55 dB (A)

HP LaserJet Enterprise M608dn, M611dn Ready Inaudible

HP LaserJet Enterprise M608n, M611n Printing L

pAm=55 dB (A)

HP LaserJet Enterprise M608x, M611x Ready Inaudible

Printing L
pAm=54 dB (A)

ENWW Acoustic Specification 13

 Table A-8 Sound pressure level (continued)

Product Model Acoustics: Sound pressure level Declared per ISO 9296

HP LaserJet Enterprise M609dh Ready Inaudible

HP LaserJet Enterprise M609dn, M612dn Printing L

pAm=56 dB (A)

HP LaserJet Enterprise M609x, M612x Ready Inaudible

Printing L
pAm=55 dB (A)

Environmental specification
The environmental specification must be maintained to ensure the proper operation of the device.

● Guidelines

● Recommended specification

Guidelines
Consider the following points before installing the printer:

● Install the product in a well-ventilated, dust-free area.

● Install the product on a level, flat surface that can support its size and weight.

NOTE: Do not install on carpet or other soft surfaces.

Make sure that all four device feet are level. Ensure Input stabilizers are in the down position.

● Install the product where temperature and humidity are stable, with no abrupt changes (away from water
sources, humidifiers air conditioners, refrigerators, or other major appliances.)

● Install the product away from direct sunlight, areas that experience vibration, open flames ammonia
fumes, ultrasonic heaters, and devices that emit a magnetic field

If the printer is placed near a window, make sure that the window has a curtain or blind to block direct
sunlight. Ensure the window is closed, so the temperature and humidity levels inside the room do not get
affected by the outdoor environment.

Recommended specification
Consider the following points before installing the printer:

The following table lists the recommended environment conditions:

Table A-9 Environmental specification

Environmental Condition Recommended Allowed

Temperature 150 to 270 C 150 to 300 C

(590 to 80.60 F) (590 to 860 F)

Relative Humidity 30% to 70% 10% to 80%

Altitude Not applicable Not applicable

14 Appendix A Appendix A: Site Requirements ENWW

Power Requirements
Power requirements are based on the country/region where the device is sold.

NOTE: Do not convert operating voltages. This can damage the device and void the product warranty.

Table A-10 Recommended power requirements

Specification 110–volt models 220–volt models

Power Requirements 1 100 to 127 volts (± 10%) 220 to 240 volts (± 6%)

● Minimum: 90 V ● Minimum: 198 V

● Maximum: 140 V ● Maximum: 264 V

50/60 Hz (± 3 Hz) 50/60 Hz (± 3 Hz)

Rated current 12 Amps 6 Amps

Table A-11 Printer power consumption

Printing Ready Sleep O

780 Wh 45 Wh 0.8 W Less than 0.1 W

1 Power numbers are the highest values measured using all standard voltages.

ENWW Power Requirements 15