Subscription Form

About You

Mr. Mrs. Miss Dr. Other

Full Name
Nadia Hamdy Ismail

Family Name Ali

Gender Male Female

Nationality Egyptian Date of Birth 03.06.1972

Mobile No. Other No.

98579493

Email Nadyhhmdy527@gmail.com

Type of ID National ID Resident Card Passport ID No. 68620382

Location

House Way No./

P.O.Box P.C.
No. Street Name

Products & Services

Select your desired home broadband package.

32 OMR 35 OMR 38 OMR 73 OMR 102 OMR

21 OMR 24 OMR

Total price with VAT: Total price with VAT: Total price with VAT:
VAT 5% Total price with VAT: VAT 5% OMR 25.200 VAT 5% Total price with VAT:
OMR 33.600
VAT 5% OMR 36.750 VAT 5% Total price with VAT: VAT 5% Total price with VAT:
OMR 76.650 VAT 5% OMR 107.100
OMR 22.050 OMR 39.900

SPEED SPEED SPEED

150
SPEED SPEED
20 40 80
SPEED SPEED

/5Mbps
Mbps Mbps
/10Mbps
Mbps
/20Mbps
Mbps
/37.5Mbps
300
Mbps
/75
Mbps 500
/125Mbps
Mbps 1 Gbps
/250Mbps

SafeNet SafeNet SafeNet SafeNet SafeNet SafeNet SafeNet

Jawwy TV Jawwy TV Jawwy TV Jawwy TV Jawwy TV Jawwy TV Jawwy TV

App App App App App App App

Jawwy TV Home Jawwy TV Home Jawwy TV Home Jawwy TV Home Jawwy TV Home Jawwy TV Home Jawwy TV Home
(Device & Subscription) (Device & Subscription) (Device & Subscription) (Device & Subscription) (Device & Subscription) (Device & Subscription) (Device & Subscription)

I acknowledge that the information I have provided on this form is correct and I have read and accepted
Awasr contract terms and conditions:
Promotion _______________

Signature

Date 12.05.2022
Please be sure to include the following with this form: • Copy of : Type of ID

For Official Use Only

Signature & Stamp Customer Tag ID
As an Awasr customer, the terms and conditions set out below will govern your use
of our Services, and the contractual relationship between us.
Our core values as a company are Simple, Caring, Agile and Smart. We try to
makesure these values are a part of everything we do. These terms and conditions
are important. Please read them carefully.
The customer may also contact us by:
• sending us an e-mail to care@awasr.com,
• visiting one of our Awasr stores or kiosks during opening hours, or
• sending us a letter addressed to:Awasr OmanKnowledge Oasis Muscat,Facility
Building, 4th Floor,P.O. Box 53, PC 135, Muscat,Sultanate of Oman.
Please do contact us if you experience any problems with your service or if you think
we can help in any way.
Interpretation
The following definitions apply in these terms and conditions:
"Agents" means any contractors, providers or dealers appointed by Awasr to
perform any of Awasr's obligations under the Agreement;
"Agreement" means the agreement between us and the customer relating to the
supply of our Services to the customer, which includes these terms and conditions
and any other terms stipulated by us;
"Bill Cycle" means the period of approximately one month for which the customer
will be invoiced, which will begin on a set date each month and will last until the day
before that date the following month (e.g. the 1st of one month to the end of that
month). The number of days in Customer’s Bill Cycle is variable in accordance with
the number of days in a calendar month. The customer will be informed of the Bill
Cycle when the customer signs up for the Services;
"Charges" means all monthly access charges, and any additional charges payable by
the customer;
"Connection" means an Awasr Service that has been configured to attach to the
Network so that the customer can use the Services supplied under the Agreement;
"Coverage" means the geographical area where Awasr can provide the Service;
"Customer Care" means the Awasr Customer Care Centre;
"Equipment" means the customer premises equipment provided by Awasr that
connects the customer to our Network for the provision of the Services;
"Due Date" means the date 30 calendar days after the Invoice Date;
"Invoice Date" means the date on which the relevant invoice is generated;
"Outside Awasr Network" means any network element, locally or internationally that
Awasr does not have any control over;
"Service(s)" means Awasr’s telecommunication services including broadband
services, voice services, value added and other services that are made available by
Awasr or our agents under the Agreement;
"Suspend" means barring access to Services;
"User" means any individual who uses the Services;
"we" or "us" means Awasr and "our" has a corresponding meaning;
"Website" means our website at www.awasr.om;
"The customer" means the customer under this Agreement who is liable for all of the
Charges under this Agreement and "your" has a corresponding meaning.
Commencement of Agreement and Term
a) The customer is legally bound by the terms of this Agreement from the time when
the customer places & sign for an order through Awasr ordering channels and Awasr
confirms that it can deliver the order. A copy of Terms & Condition & the signed order
will be shared to the customer email promptly after submission of the order.
b) For any Service, Awasr requires the customer to stay with the company for a
minimum subscription period specified in our agreement with the customer
c) After the initial minimum subscription period, the subscription shall continue &
automatically renew monthly basis unless the customer terminates the service. After
the minimum commitment period customer will not be charged for any penalties
related to the minimum commitment period.
d) The customer can upgrade his or her Service at any time. There will be no
additional upgrade charges, but Awasr will require the customer to pay the charge
for the plan to which the customer upgraded from the date of the request (on a pro
rata basis for the month in which Customer’s upgrade was made). The charges on the
upgraded package will commence on the date of the activation.
e) The customer is not permitted to downgrade the Service during the minimum
subscription period unless if the customer pays the Early Termination Charges of the
minimum commitment period.
f) After the minimum commitment period the customer can downgrade their speed.
However,. The downgrade will take effect from the start of the next Bill Cycle.
Downgrade fees will applied according to the approved downgrade fee tariff by the
Telecommunication Regualtion Authortiy
Termination
a) The Customer can terminate the Service at any time, subject to payment of the
applicable termination charges as follows:
a) Awasr can suspend, re-direct or restrict the use of any or all of the Services or
disconnect the connection if:
The customer does not abide by the terms and conditions in the Agreement;
The customer behaves in an abusive, offensive, or malicious way, or use any of our
Services in an offensive way;
Awasr suspects customer of using the Services for any illegal or fraudulent activity;
customer’s use of a Service or the activity when using a Service has, or in our opinion
may have, a negative impact on the Awasr Network such as abuse of network or
attempts of hack or security breach.
b) If Awasr suspend the use of our Services, Awasr will endeavour to communicate
this to the customer before doing so.
c) Where Awasr suspend, re-direct or restrict the Services all Charges will continue
to apply based on the approved policy by Telecommuniaction Regulatory
Authority.
d) In case of failure to pay any amount after the Due Date, Awasr shall suspend the
Services, until the customer pays the outstanding amount. Customer will
continue receiving monthly invoices for his/her monthly plan subscription.
e) Customer will be suspended after 32 days from the bill generartion date &
customer will remain in suspension until the opend dues are fully paid. Once dues
are fully paid customer service will be restored within 24 housr.
f) In case customer fails to pay the dues within the suspension period , customer
conectivty will be terminated after 50 days from the bill generation date.
If the customer terminates the Service before Connection and after Awasr has
commenced the Installation process , the customer will pay a cancellation charge
according to approved Tariff.
If the customer relocates premises, the services will be terminated and the customer
will have to place a new order. Fees for Change location applied as per approved
Tariff.
If the customer terminates the Service after activation and within the minimum
commitment period specified in the agreement customer will be charged for
early termination charges penalty, plus the discount applied under any
promotional plan that the customer subscribed to previously during the minimum
commitment period.
On any termination, the customer must return all equipment Awasr have provided to
the customer ("Equipment") and pay for all not returned or damage Equipment
according to approved Tarif.
b) The customer can terminate his/her Service by signing a termination request form
in any Awasr outlet or store. The termination is effective from date when the
customer clears all the applicable dues including returining the devices or pays
the non returned of damaged device charges.
c) After the minimum subscription period, this Agreement automatically continues
indefinitely until the customer terminates the Service. The termination is effective
from date when the customer clear the dues and either submits the device or
pays device charge.
Coverage and Services
a) Awasr likes to keep things simple. Awasr is a specialized fixed telecommunications
service provider and as such Awasr strive to offer superior services in the Sultanate
that is in line with quality of service requirement set by the TRA. Awasr offer services
where Awasr network is available.
b) To continue offering the customer the best services, customer needs to:
not use the Services or allow anyone else to use them in a way which breaks any laws
or infringes anyone's legal rights;
for abusive, illegal, or fraudulent purposes.
to obtain unauthorised access to anyone's computer or communications equipment;
to interfere with anyone else's use of our Services.
c) Awasr reserve the right to remove any content which Awasr consider, in our
reasonable opinion, to breach the terms of this Agreement, or to breach any law, or
to be contrary to good morality.
d) Awasr reserves the right to change, modify, suspend, remove or substitute any
current Service with a new Service after communicating the prospective change,
modification, suspension, removal or substitution to the customer.
e) The customer agrees to indemnify us against all claims and liabilities and to meet
any losses Awasr may incur as a result of his or her use of the Services. The customer
is responsible for the use or misuse of the Services Awasr provides.
f) The customer must not resell, in any way whatsoever, the whole or any part of the
Services Awasr provides, and he or she must not provide a connection to, or enable
the use of Customer’s Services by, anyone in any other premises than the premises in
which Awasr installed the Services. If the customer does any of these things, then
Awasr may take legal action against the customer.
g) The customer agrees that if he or she uses the Services in any way that may
negatively impact our Network or the provision of any of our Services, Awasr may
restrict or suspend their use of the Services.
h) Awasr is not responsible for any drop in desired or expected speed or latency for
connections to servers Outside Awasr Network.
Fair Usage Policy
a) The Services are offered for reasonable use only. Excessive use of the Services
beyond which, at our discretion, Awasr considers is normal and reasonable usage,
may result in us restricting or suspending the Services, which may impact the desired
or expected speed.
Equipment
a) Unless provided otherwise in this Agreement, all Equipment supplied by Awasr as
part of a Service shall remain the property of Awasr. Awasr will ensure all
provided equipments are comatitable with provided services.
b) The customer is responsible for keeping all Equipment in good condition, and for
its security, and protection from unauthorized access.
c) The customer is responsible for loss or damage to the last mile equipment, with
the exception of normal wear and tear. Damage caused to the Equipment
supplied to the customer by Awasr which requires that equipment to be repaired
or replaced will incur a charge according to the approved Tariff or any other
amount specified in the agreement with the customer.
d) Awasr reserves the right to inspect or test any Equipment provided by us remotely
or at customer’s premises at such time as agreed between us.
e) The customer will ensure that Users and other parties do not, remove or obscure
any logo or writing on Equipment provided by Awasr
f) The customer will ensure that Users or other parties do not tamper with or attempt
to repair or service the Equipment or allow any party other than Awasr to do so
and Awasr will ensure to repair the service within Telecommunication Regulatory
Authority guidlines . Any attempt to do this may invalidate the manufacturer's
warranty.
g) The customer will not sell any Equipment, place a charge on it or otherwise
transfer or dispose of it.
h) Replacement Equipment supplied to the customer is subject to the stock
available, and may not be the same as the Equipment it replaces. Yet the replaced
devices will either be at the same quality & effectrivncess or higher.
i) Where Equipment becomes faulty for reasons other than through customer acts,
omissions or misuse within the minimum subscription period, Awasr will repair or
replace the Equipment.
j)Customer agree not to use any hardware provided by Awasr to connect to internet
services provided by any other internet service provider. If customer do, Awasr
reserve the right to terminate Customer’s Service.
Charges and Payments
a) The customer agrees to pay us the relevant Charges for the provision of the
Services, whether the customer’s or someone else uses the Services.
b) The customer agrees to pay us the monthly rental and lease Charges for the
equipment’s according to the approved Tariff & agreed Monthly Rental Charges
with the customer throughout the lifetime of the customer and the other relevant
charges
c) The customer agrees to pay the installation charges for the service per connection
as per the approved Tariff.
d) The customer agrees to pay the modification of service charges according to
approved Tariff that applies to any modification to the Oman Broadband
Company Fibre Optic infrastructure within the customer'se premises as a result
of a request to modify the network within the end user’s premise, for example
re-positioning the customer access point to a different location, or re-routing of
the conduit and fibre cable across his premises
e) The customer agrees to pay cancellation charges if he/she cancels a request prior
to the installation date or prior to any actual installation in the case where the
survey has already been completed and the customer’s approval to start the work
was obtained, the cancellation charge will be applicable based on the approved
Tariff.
f) The customer agrees to pay the installation charges and the change location
charges according to the approved Tariff and this is applicable if the customer
requests change location within the minimum commitment period.
g) The customer agrees to pay for any damage caused by customer including but not
limited to the customer CPE, the fiber (above or under ground) and or any other
damage that causes an interruption to the ongoing service according approved
Tariff.
h) The customer agrees to pay the technician visit charge whenever a technician visit
is requested by the customer and no fault is found or the fault is due to customer
damage
i) The customer will be invoiced once a month at the end of each Bill Cycle. Invoices
may be delivered by e-mail, or SMS. The customer shall check and verify the
accuracy of the bill related to the service and bring any error or discrepancy to
the attention of Awasr within 180 days from the date of the bill.
j) If, once the Customer Access Point (CAP) has been installed, the customer
postpones the activation of the broadband connection for any reason, the
customer will be liable to pay 10 OMR monthly for Residential and 15 OMR
Monthly for SME customers from the date of installation of the customer access
point, until the date when the activation request is received.
k) The customer must pay the account balance in full each month by the due date
which is within 30 days of the Invoice Date. If, under any circumstances, the
customer fails to receive his or her bill it is their responsibility to inform Awasr so
that the bill can be resent. Payment can be made by visiting an Awasr store,
online, application or via other Awasr channels. If the customer has provided us
with the credit/debit card details, Awasr may deduct the due amount from
Customer’s card. Awasr will ensure to make all reasonable efforts to inform the
customer with the payment status.
l) In case of failure to pay any amount after the Due Date, Awasr shall suspend the
Services, until the customer pays the outstanding amount. Customer will
continue receiving monthly invoices for his/her monthly plan subscription.
m) Customer will be suspended after 32 days from the bill generartion date &
customer will remain in suspension until the opend dues are fully paid. Once dues
are fully paid customer service will be restored within 24 housr.
n) In case customer fails to pay the dues within the suspension period ,
customer conectivty will be terminated after 50 days from the bill
generation date.
Deposits and credit
a) In some circumstances Awasr may require the customer to pay a deposit
to us before Awasr connect the Service.
b) Customer can overpay the invoice and such overpayment will appear as
a credit.
Limitation of Liability
a) To the greatest extent permitted by law, Awasr exclude all liability
(whether in contract, tort, equity or otherwise) to the customer or
anyone claiming on the customer’s behalf, relating to any loss of profits
or revenue, loss of data, lost business or missed opportunities, wasted
expenditure or savings customer might have had, and any form of
direct, indirect, consequential or other loss whatsoever, arising from:
customer’s connection to our network or the content or supply of any
Services;
non-delivery of any Services;
the failure, interruption or delay in the supply of, any services or any part of
them or any negligence in this regard;
the fitness of all or any of the Services for any particular purpose;
failure to provide all or any Services as envisaged;
the inaccurate or incomplete transmission of any data;
any other matter which relates to this Agreement.
b) In respect of all other liability (including in respect of negligence and
breach of contract), to the greatest extent permitted by law, our liability
is limited to OMR 5,000.
c) Except as set out above, Awasr have no other liability to the customer or
any other person in respect of this Agreement.
Relocation of Premises
a) If, after the customer has placed an order, the customer relocates to
different premises, the customer will have to place a new order if the
customer wish to receive any Service at the new premises by paying
applicable charges to connect the new premise, but the existing Service
(and any request relating to the existing premises) will not be transferred
to the new premises, and the customer will remain subject to any minimum
subscription period applicable to the existing Services as per approved
Tariff. The customer may terminate a Service (or order placed) at
customer’s existing premises if the customer relocates, but this will be
subject to any applicable termination charges applying under Clause 3,6
and 7 above.
b) Whether or not Awasr can supply a Service at the new premises will
depend on availability, and Awasr will not be able to supply a Service if
Awasr do not have coverage in the area where customer’s new premises are
located.
c) In case customer will request for shift location the following charges will
be applied :
1. Customer Changes location within the minimum commitment period &
takes Awasr device (CPE) from his exsisiting location to his new location :
Awasr will charge the customer an early termination charges.
2. Customer Changes location within the minimum commitment period &
Customer loss or damage Awasr Device ( CPE): Customer will be charged
an early termination charges plus the CPE replacement charges
3. Customer Changes location after the minimum commitment period &
Customer loss or damage Awasr Device ( CPE): Customer will be charged
the CPE replacment charges.
4. Customer Changes location after the minimum commitment period &
Customer takes exsisiting location CPE to the new location : No penalties
will be applicable.
Non-Awasr Hardware/Software and third-party services
a) If the customer has acquired hardware/software from some other
source, and it does not support all of the Services offered by Awasr, Awasr
are not under any obligation to take any action so that the customer can
access any of our Services
b) Awasr do not make any warranty as to the accuracy, completeness or
currency of any content or material which customer may access using our
Services. Where Services are provided by a third party Awasr accept no
responsibility or liability for their quality or the nature of their content.
Regulatory Resources: numbering, domain names, IP addresses and SIMs
a) If the Services Awasr offeres the customer includes the use of a
telephone number, domain name, or any other numbering and IP resources,
customer must acknowledge that these resources are the property of the
regulatory body, the Telecommunications Regulatory Authority, and that
customer are not the owner of these resources. Customer may be
requested to return any of these resources Allocated to him or her, if
needed by the Regulator.
Content services and software
a) Awasr is not responsible for any content that is not its own. Awasr also do
not Similarly, Awasr do not endorse any content, views, messages or
information accessed by way of customer’s service. Awasr leave it to
customer’s discretion to determine what content the customer access and save
where required by law, Awasr do not restrict or otherwise monitor or control
the content that customer access. That said, Awasr strongly recommend that
the customer monitor access to content by children or minors.
b) Awasr at its discretion and without notice to the customer deny access to,
remove or modify any content that may be defamatory, offensive, indecent,
objectionable, illegal or that may infringe any third party's intellectual property
rights.
Privacy
a) Awasr's use of customer’s personal information is governed by this
Agreement and by the Awasr Privacy Policy which can be accessed on our
Website, in accordance with the relevant TRA regulations. That Privacy
Policy forms an integral part of this Agreement.
Disconnection of Services
a) Awasr can suspend, re-direct or restrict the use of any or all of the Services
or disconnect the connection if:
The customer does not abide by the terms and conditions in the Agreement;
The customer behaves in an abusive, offensive, or malicious way, or use any of
our Services in an offensive way;
Awasr suspects customer of using the Services for any illegal or fraudulent
activity;
customer’s use of a Service or the activity when using a Service has, or in our
opinion may have, a negative impact on the Awasr Network such as abuse of
network or attempts of hack or security breach.
b) If Awasr suspend the use of our Services, Awasr will endeavour to
communicate this to the customer before doing so.
c) Where Awasr suspend, re-direct or restrict the Services all Charges will
continue to apply based on the approved policy by Telecommuniaction
Regulatory Authority.
d) In case of failure to pay any amount after the Due Date, Awasr shall suspend
the Services, until the customer pays the outstanding amount. Customer will
continue receiving monthly invoices for his/her monthly plan subscription.
e) Customer will be suspended after 32 days from the bill generartion date &
customer will remain in suspension until the opend dues are fully paid. Once
dues are fully paid customer service will be restored within 24 housr.
f) In case customer fails to pay the dues within the suspension period ,
customer conectivty will be terminated after 50 days from the bill generation
date.
Transferring Responsibilities
a) The interests in this Agreement are personal to the customer and the
customer may not transfer or on-sell the Agreement or any benefit or
obligation under it to another person without our consent.
Notices and Variations of Charges, Terms and Pricing Plans
a) Awasr may change this Agreement and any Services at any time and the
customer will be legally bound by these changes. Changes will be posted on
our Website. Please check this regularly for updates. Awasr will communicate
such changes as directed by the TRA
Force Majeure
a) Neither the customer, nor Awasr, will be liable for any delay or failure of the
Services or failure to perform any obligations or responsibilities under this
Agreement, or for any loss or damage from such delay or failure to the extent
that it was caused, in whole or part, by an act of God, war, terrorism, civil
disobedience, industrial stoppage or unrest, fire, volcanic eruption,
earthquake, shortage of suitable labour, materials, equipment or energy or any
other event beyond our control.
Subcontracting
a) Awasr shall be entitled to allow third parties to perform any of our
obligations under this Agreement.
Updating Customer’s Information
a) It is important that Awasr to have accurate information regarding it is
customers. Awasr rely on the information the customer have provided to us as
part of the application form for a range of purposes and therefore it needs to
be current. If the information the customer have provided to us changes, Awasr
request that the customer let us know as soon as possible. If Awasr become
aware that information the customer have provided us is no longer accurate
Awasr may suspend or terminate the Service. Awasr will endeavour to notify
customer before Awasr do this but it may not always be possible.
Disputes and Complaints
a) Any complaint or dispute between customer and us will be governed by the
Awasr Dispute Resolution Policy which can be found on our Website.
Awasr Privacy Policy
As a valued customer or visitor to our website, or someone else who has
contacted us and given us personal information (each referred to as "you"
below), Awasr is committed to respecting your privacy and to complying with
applicable laws.
Our Privacy Policy is designed to explain how Awasr collect, use and protect
your information. You should read this notice in conjunction with the Website
terms and conditions and any specific terms and conditions that relate to any
service Awasr provide to you. You can visit our website without disclosing any
personally identifiable information about yourself (although please note that
Awasr may use cookies and collect other non-personally identifiable
information about your browsing activity). If you do submit personal
information, Awasr will only use it to support our continuing relationship with
you.
Collection of Personal Information
1.1. Awasr commit to collect and use your personal information only with your
knowledge and consent. Usually, this will be when you use our services, make
enquiries, register or request information or other services, submit a job
application or when you respond to communications from us.
1.2. Subject to clauses 4 and 5 Awasr will not disclose your personal
information for any purpose unless required or permitted by Law or
regulation.
1.3. Awasr may collect information such as your name and postal address, date
of birth, gender, telephone and fax numbers, email address, and credit / debit
card information as well as lifestyle and other information collected on
registration or through surveys.
1.4. If you choose to provide us with personal information it will be used in
support of the intended purposes stated at the time at which it was collected,
and subject to any preferences indicated by you.
Recording of Calls
2.1 Awasr may record calls made by customers and others to our multi-media
contact center for purposes such as Quality of Service & training, or any other
purpose in accordance with the applicable laws.
Other Information
3.1 Awasr may also collect other non-personal information about your visit to
our Website, based on your browsing activities. This information may include
the pages you browse and services viewed for example. This helps us to better
manage and develop our sites and to provide you with a more enjoyable,
customized service and experience in the future.
How will Awasr use the information you provide?
4.1. Awasr may use your information for a number of purposes such as:
- making a credit assessment,
- processing your orders and managing and administering your account,
including billing you,
- delivering any services or information you have requested,
- responding to your enquiries, or verifying your identity when required,
- giving directory information.
4.2. Awasr may also undertake selected marketing about our products or
services or carefully selected third parties based on your use of our services.
This may include contacting you with information about new developments,
offers, services and special promotions by post, telephone and automated
means such as text messages (SMS), email, fax, WAP and the world wide web.
You may opt out of these services at any time through a mechanism that
Awasr will be providing
4.3. By providing data to us, you consent to us using your data in accordance
with our Privacy Policy.
4.4. You can contact us to update your information or to otherwise tell us how
you would like to receive or limit information about Awasr and / or third party
offers and services.
4.5 Upon receiving an authorized and verified request in writing, Awasr will
allow customers and others whose information it holds to correct or update
any of their personal information that may be inaccurate, incomplete or out of
date.
When will Awasr disclose your information to others?
5.1. Awasr will not sell or pass your personal information to unrelated entities
unless you have given us permission to do this or unless it is required by a law
or relevant regulation.
5.2. Awasr may disclose your personal information, information about your
account, mobile phone, or other equipment
- to assist in the prevention or discovery of a crime in response to a request
from law enforcement and legally authorised entities;
- If necessary for the protection of the person from whom data is collected;
- to emergency services in the performance of their duties
- if the information is required or authorized by any court decision;
- if necessary for the estimation or collection of any taxes or fees;
- in other situations when Awasr ios required to do so to meet our legal or
regulatory obligations.
Cookies
6.1. Awasr may use cookies to record details such as a user identity and
general registration details on your PC. This helps us recognize you on
subsequent visits so that you don't have to re-enter your registration details
each time you visit us and it also allows us to provide you with a more
enjoyable, customized service.
Information Security
7.1. You should be aware that communications over the Internet, such as emails
and web mails, are not secure unless they have been encrypted. Your
communications may route through a number of countries before being
delivered because this is the nature of the World Wide Web / Internet. Awasr
do not accept responsibility for any unauthorized access or loss of personal
information that is beyond our control. However Awasr will use reasonable and
industry standard efforts to prevent such unauthorized access.
Privacy Support
8.1. Awasr may amend or modify our Privacy Policy at any time and in response to changes
in applicable legislation.
8.2. Awasr value our customers and users of our website, therefore, if you have any
questions about our Privacy Policy, you can contact us 24 hours a day, 365 days a year by
phone 80001000, or e-mail care@awasr.com.

Awasr Policy on Resolution of Disputes and Complaints

1. If you have a complaint in relation to any of the Services supplied by Awasr, or you wish to
raise any dispute with Awasr, you must first seek to resolve your complaint or dispute by:
- contacting us on 1000 8000, orAwasr Website and Awasr Application
- sending us an e-mail to care@awasr.com,
- visiting one of our Awasr stores or kiosks during opening hours.

2. You must obtain our acknowledgement of receipt for your Complaint.

3. Your Written Complaint to TRA must explain (a) what Service you are purchasing from
Awasr (b) what your complaint is in relation to that Service (c) your account number or
other identification that you are an Awasr customer (d) what you are claiming that Awasr
should do (e) the efforts you have made to resolve your dispute before submitting your
written complaint (f) proof of your identity such as a copy of your ID or resident's card. You
must attach copies of all relevant documents to your complaint.
4. Awasr may contact you to resolve the Written Complaint, and if Awasr do, you may
negotiate with us in good faith.
5. Awasr will indicate our final decision (the "Final Decision") as to the resolution or
proposed resolution of your Complaint based on Telecommunication Regulatory Authority
Policy.
6. If you are not satisfied with our Final Decision, and (if offered the opportunity to discuss
the matter) you have negotiated with us in good faith, you may express the same to the
Telecoms Regulatory Authority of the Sultanate of Oman (the "TRA").
7. If the complaint or dispute is not resolved to your satisfaction, or you have not received a
response within 15 calender days by Awasr representative, you have the right to escalate the
complaint to the Telecommunication Regulatoory Authority ( TRA).
8. You may only submit a complaint to the TRA, as per TRA’s Complaint Handling Procedure