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SUBSCRIBER SERVICE AGREEMENT

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Bill Monthly Charges to: Credit Card (USA/International) Invoice (USA)
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An initial activation fee of $50.00 for an AirCell-only system or $100.00 for either Iridium system will be
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R ST 3100 SATELLITE ASE XCVR
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Rate Plan:

Select Rate Plan from AirCell "Rates & Services" brochure Prod. Ord. #:
or from our Web site (www.aircell.com)

THIS IS A LEGAL CONTRACT. READ ALL OF IT CAREFULLY. I have read and understand the terms on the back side of this form, as well as the
information describing the AirCell service. I authorize you and any credit references or agencies to exchange information concerning my credit records.
am authorized to sign this agreement on behalf of the Customer, or I will be personally responsible for all charges under this agreement. I agree that my
signature will be legally binding.

CUSTOMER OR AUTHORIZED
REPRESENTATIVE ______________________________________________________ DATE:______________________

Complete form per "Telephone Activation Instructions" and fax to: (USA) 1.888.398.1800
(Worldwide) +1 303.379.0279.
For further information, contact AirCell Customer Service, Monday through Friday, 0730 (7:30 am) to 1700 (5:30 pm) U.S.A. Mountain Time.
Phone: (USA) 1.888.286.9876, (Worldwide) +1 303.379.0278, E-mail: customerservice@aircell.com
Address: AirCell Customer Service, 1172 Century Drive, Suite 280, Louisville, CO 80027

AirCell P/N 880-10337-001 REV D


General Terms and Conditions
This is a service agreement for wireless communications service (Service) between you, THE INTERNET. If you use the Service to upload any information, you indemnify us against
the Customer, and us, AirCell, Inc. This Agreement is binding when Service is activated to the any claims made by third parties regarding any materials you provide. WE WILL HAVE NO
telephone number(s) assigned to you (Number). You are responsible for obtaining LIABILITY ARISING FROM ANY USE OF SUCH MATERIALS. You will use the data Service
telecommunications equipment (your Phone) capable of transmitting and receiving on the only in compliance with AirCell’s Acceptable Use Policy posted on our Web site
frequency specified by us as authorized by the Federal Communications Commission (FCC). (http://www.aircell.com).
AirCell offers Service on the AirCell cellular network and on the Iridium satellite network. The 8. Privacy. Although laws prohibit unauthorized listening in on calls, unencrypted traffic on the
networks require different equipment, so your Phone may not operate on both networks. Service is not secure and your privacy cannot be guaranteed. You consent to our disclosure of
Service on the AirCell network is provided by us and by ground-based cellular providers with information about your account to any person able to provide your name and the Number, and
which we have agreements. Service on the Iridium network is provided by Iridium to the making of changes to the account by any such person. You authorize monitoring and
Satellite LLC. Iridium Satellite LLC and our ground-based cellular providers are referred to as recording of calls concerning your account or the Service by us or ground cellular providers
“underlying carriers”. who have agreed to provide cellular service through us.
1. Service. Airborne service on the AirCell network (Airborne Service) is designed for use at 9. No Flight Critical Information. THE PHONE IS NOT INTENDED TO BE FLIGHT CRITICAL
altitudes of 5000 feet AGL and above, and is available only when your Phone is within the EQUIPMENT. THE SERVICE IS NOT INTENDED TO PROVIDE FLIGHT CRITICAL
operating range of one of our cellular base stations. Ground service on the AirCell network INFORMATION, AND DOES NOT GUARANTEE 911 OR OTHER EMERGENCY RESPONSE
(Ground Service) is available only if your Phone is ground-enabled and is within range of one CAPABILITIES. It is your responsibility to make such provision as may be required by law or
of our cellular base stations. AirCell’s Iridium service (Iridium Service) depends on coverage of good aviation practices for the transmission of priority or distress communications over
and a clear line of sight to the serving satellite. Service on both networks is subject to facilities other than the Service. AirCell’s weather information service has not been tested or
transmission limitations caused by atmospheric, geographic, or topographic conditions. approved by any government entity for use as a primary weather information system. All
Temporary Service disruptions are expected, and Service may be temporarily refused, limited, weather information acquired through the Service is supplemental information, for situation
interrupted, or curtailed as appropriate for the proper operation of the Service or for other awareness only. You are responsible as a pilot to obtain all appropriate weather information
business purposes. SOME AIRCELL NETWORK SERVICE AND RELATED PHONE and other flight critical information from official sources, and to act accordingly.
EQUIPMENT IS PROVIDED UNDER AN EXPERIMENTAL AUTHORIZATION FROM THE 10. LIMITATION OF LIABILITY. NEITHER WE NOR ANY UNDERLYING CARRIER WILL BE
FCC AND MAY BE TEMPORARY. AIRBORNE SERVICE ON THE AIRCELL NETWORK IS LIABLE FOR ANY NONPERFORMANCE CAUSED BY ANOTHER SERVICE PROVIDER,
SECONDARY TO THE UNDERLYING GROUND CELLULAR SERVICE. If you are using an EQUIPMENT FAILURE, OR CAUSES BEYOND OUR REASONABLE CONTROL. NEITHER
Iridium-only Phone, it is usable only on the Iridium satellite network. If your AirCell network ANY UNDERLYING CARRIER NOR WE ASSUME ANY LIABILITY FOR SERVICE
Phone is not ground-enabled, it is usable only on the AirCell network. OUTAGES OF 24 HOURS OR LESS. OUR LIABILITY AND THE LIABILITY OF OUR
2. Use. You agree not to use the Phone or Service for any unlawful or abusive purpose, or in UNDERLYING CARRIER FOR ANY SERVICE FAILURE WILL IN NO EVENT EXCEED THE
any manner which may create risk to the public or us. Any resale of Service is subject to SERVICE CHARGES FOR THE AFFECTED PERIOD. NEITHER ANY UNDERLYING
separate contractual agreements with us. You are responsible for maintaining the Phone CARRIER NOR WE WILL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
through an Authorized AirCell Dealer, and for ensuring it is technically and operationally DAMAGES, EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH
compatible with our Service and meets federal standards. You agree not to tamper with or DAMAGES. YOU WAIVE ANY RIGHT TO MAKE ANY CLAIM AGAINST US OR ANY
modify the Phone. You have no ownership rights to the Number. We may change your UNDERLYING CARRIER FOR INJURY, LOSS OR DAMAGE ARISING FROM THE USE OF
Number by giving you notice. SOME COUNTRIES RESTRICT OR PROHIBIT USE OF THE PHONE, INSTALLATION OR REPAIR OF THE PHONE, OR ANY UNAVAILABILITY OR
SATELLITE PHONES. YOU ARE RESPONSIBLE FOR COMPLYING WITH APPLICABLE FAILURE OF THE SERVICE. YOU AGREE TO INDEMNIFY US, OUR AGENTS AND
LAWS. If you have questions, we recommend you contact the embassy or trade commission AFFILIATES, AND ANY UNDERLYING CARRIER AGAINST ANY DAMAGES OR COSTS
of the destination country, prior to entry into that country. ARISING OUT OF YOUR USE OF THE SERVICE, UNLESS DUE TO OUR SOLE
3. Charges. You are responsible for paying all charges for Service furnished under this NEGLIGENCE. ANY LIMITATION OF OUR UNDERLYING CARRIER’S LIABILITY THAT
Agreement, including charges for recurring monthly service, for all calls sent from or received APPEARS IN OUR CONTRACT WITH OUR UNDERLYING CARRIER APPLIES WITH THE
through your Phone, and for other services which you use. Charges may include amounts SAME FORCE AS IF IT APPEARED IN THIS AGREEMENT. THIS SECTION WILL SURVIVE
billed for services provided by other vendors (such as directory assistance, international TERMINATION OF THIS AGREEMENT.
calling, and Ground Service on the AirCell network outside the Ground Service carrier’s local 11. NO WARRANTIES. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE”
calling area). We may add our own fees for processing third-party billings. You will be charged BASIS. OUR UNDERLYING CARRIERS AND WE MAKE NO EXPRESS WARRANTY
for all applicable taxes and government imposed surcharges. Tax-exempt status must be CONCERNING THE SERVICE OR ANY INFORMATION OBTAINED THROUGH THE
documented and presented to us prior to the use of any service for which adjustment of taxes SERVICE, AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING WARRANTIES OF
and surcharges is requested. We require a per aircraft activation fee of $50 to establish AirCell TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
network service or $100 to establish Iridium Service. PURPOSE. WE MAKE NO WARRANTY CONCERNING THE PHONE, EXCEPT THE
4. Billing and Payment. Recurring monthly charges may be billed one month in advance. AIRCELL LIMITED WARRANTY PROVIDED WITH YOUR PHONE. WE DO NOT
Charges for Airborne Service and Iridium Service will be billed by us. Charges for Ground AUTHORIZE ANYONE TO MAKE A WARRANTY ON OUR BEHALF, AND YOU SHOULD
Service may be billed by us or by the Ground Service provider. Billing cycles may change from NOT RELY ON ANY SUCH STATEMENT. THIS SECTION WILL SURVIVE TERMINATION
time to time. If you have authorized payment by credit card, no additional notice or consent will OF THIS AGREEMENT. This section and the preceding section apply to the maximum extent
be required for billings to that credit card. Time is of the essence for payment. Therefore, in permitted by applicable law. Some jurisdictions do not allow limitations on certain liabilities for
addition to all other charges, YOU AGREE TO PAY US A LATE FEE OF 1.5% PER MONTH personal injuries, implied warranties or consequential damages, so some of the above
ON ANY AMOUNT NOT PAID BY THE DUE DATE shown on the invoice, or the maximum limitations may not apply to you. This Agreement gives you specific legal rights; you may also
interest rate permitted by law, whichever is lower. Acceptance of late or partial payments have other rights, which vary by jurisdiction.
(even if marked with “paid in full” or similar words) will not waive our rights. We will charge an 12. Fraud. You may not assign the Number or the Phone’s Electronic Serial Number (ESN) or
additional fee of $25 for any check returned unpaid. You must report any billing discrepancies International Mobile Equipment Identity (IMEI) to any other equipment. You may not program
within 60 days of our invoice date. WE WILL NOT BE RESPONSIBLE FOR ANY ERRORS any other Number, ESN or IMEI into the Phone. These acts are considered fraud and will
OR UNAUTHORIZED ACTIVITY, WHICH HAS NOT BEEN SPECIFICALLY CALLED TO result in immediate termination of this Agreement. If your Phone is lost or stolen and/or
OUR ATTENTION WITHIN THIS 60-DAY PERIOD. Service is fraudulently used or counterfeited, you must notify us immediately and promptly
5. Term and Termination. The term of this Agreement for each Number begins on the date of provide us with requested documentation and information (including affidavits and police
Service activation for that Number, continues for one year, and then automatically renews reports). You agree to cooperate with us and ground cellular providers in any investigation and
from year to year. If this Agreement is terminated by you or us, you remain responsible to pay to use any fraud prevention or detection precautions we prescribe.
all amounts owed (including monthly charges for the month of termination). IF WE 13. Arbitration. YOU AGREE TO MANDATORY ARBITRATION OF ANY DISPUTE
TERMINATE FOLLOWING YOUR DEFAULT, YOU AGREE TO PAY US A $50 PER BETWEEN US. Any dispute will be submitted to binding arbitration in Denver, Colorado, in
AIRCRAFT CANCELLATION FEE, IN ADDITION TO ALL OTHER AMOUNTS OWED. We accordance with the United States Arbitration Act and the rules of the American Arbitration
may without notice discontinue Service and/or terminate this Agreement for any reason, Association. Judgment upon the award may be entered by any court having jurisdiction.
including without limitation if we believe that you have violated this Agreement or any 14. Notice. Written notices to you will be effective three days following the date deposited in
applicable AirCell user policy, or if you fail to pay any charges when due. We may require the postal service addressed to your address listed in our records. You are responsible for
reactivation charges to renew Service after suspension or termination. You agree to reimburse notifying us of any change of address. Written notices to us should be directed to our
us immediately for all costs we incur in enforcing this Agreement and collecting any money Customer Service department and will be effective when received. Your notice to us must
you owe us, including reasonable legal fees and expenses. specify your Number. Verbal notices to us will be effective on the date reflected in our
6. Modifications. We will not increase your monthly access fee for AirCell network service, customer service system.
Airborne Service airtime rates, or home airtime rates for Ground Service during the first year of 15. General. This Agreement and AirCell’s user policies posted on our Web site
your Service Plan. Thereafter, fees may be increased upon at least 30 days prior notice to (http://www.aircell.com) constitute the entire agreement between you and us regarding the
you. Charges for services provided by other vendors (such as Iridium Service, roaming, Service. We may amend this Agreement by giving you at least 30 days written notice. We may
international calling or directory assistance) are subject to change without notice. You may amend any user policy by posting the revised policy on our Web site. Continued use of the
add or delete Service features at any time, but added or deleted features will be billed for the Service constitutes acceptance of any amendment we make. No other amendment or waiver
entire billing cycle in which the change was made. If we discontinue a Service Plan or you lose will be valid unless accepted by us in writing. We may assign or delegate all or part of our
your eligibility for a particular Service Plan, we may change you to another Service Plan upon rights or duties under this Agreement. Upon assumption of our obligation by our successor, we
notice to you. If you misrepresent your eligibility for a particular Service Plan, you agree to pay will be released from all liability. You may assign this Agreement only with our prior written
us the additional amount you would owe under the most similar Service Plan for which you are consent. This Agreement will be binding upon you and your successor. This Agreement will be
eligible. We may reengineer the Service or make technical modifications to the Service at any governed by U.S. federal law (including the regulations of the FCC) and the laws of the state
time in our sole discretion. Should any modification of the Service require upgrade or of Colorado, without regard to choice of law principles. If any part of this Agreement is found
replacement of your Phone to remain compatible, the upgrade or replacement of your Phone invalid, it will be modified to the minimum extent required, and this Agreement will be enforced
will be your responsibility. as modified. You agree that your faxed signature on this Agreement is valid and binding.
7. Data Service. The Service includes voice and data telecommunications capabilities (voice
Service and data Service). Use of the data Service is subject to bandwidth limitations, memory
limitations of your equipment, and available Internet resources. Use of the data Service on the
AirCell network requires an AirCell modem equipped Phone. You are responsible for all use of
the Service through your Phone or your AirCell username and password. You must notify us
immediately upon discovering any unauthorized use of your account. Usernames and
passwords are AirCell’s property and we may alter or replace them at any time. WE HAVE NO
CONTROL OVER AND NO LIABILITY FOR ANY INFORMATION, PRODUCTS, OR
SERVICES ON THE INTERNET. We have no obligation to monitor or edit the data Service.
WE DO NOT WARRANT THAT THE DATA SERVICE WILL BE FREE OF VIRUSES OR
OTHER HARMFUL COMPONENTS. YOU ASSUME FULL RESPONSIBILITY AND RISK
FOR USE OF THE SERVICE AND THE INTERNET, AND YOU ARE SOLELY
RESPONSIBLE FOR EVALUATING THE QUALITY AND MERCHANTABILITY OF ALL
INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH THE SERVICE OR

AirCell PN 880-10337-001 REV D


In Touch, In Flight® Choose a Plan to Fit
Your Aircraft
AirCell Iridium Basic Voice and Data Services
Rates & Services Activation
Fee
Monthly
Service
Minutes
Included
Additional
Fee per
Fee Minute
Bronze
$100.00 $49.95 20 $1.60
Billing Options Service
AirCell offers customers the option of paying their Silver
$100.00 $99.95 60 $1.50
monthly service and airtime charges by invoice billing, Service
credit card, wire transfer, or online at www.aircell.com Gold
$100.00 $199.95 120 $1.40
with a credit card. Service
Platinum
$100.00 $499.95 360 $1.35
Customers selecting to pay by check, wire transfer, or Service
online may choose to receive a bill via mail or e-mail. Corporate
$100.00 $995.95 1000 $1.30
Credit card customers will have their cards charged Service
automatically each billing cycle, and a statement will be
mailed or e-mailed to them. International customers are
requested to provide an e-mail address and pay bills Optional Services
either by wire transfer, credit card, or at www.aircell.com. Activation Monthly Additional Fee per
Fee Service Position Report
Customer Service Fee
Flight
As you enter the world of in-flight telecommunications, $50.00 $19.95 $0.25
Tracking*
AirCell’s Customer Service Center is available to provide
you with the most efficient and satisfying experience Fax ‘N’ Go** $50.00 $25.00 N/A
possible.
* Separate subscription with Flight Explorer required.
Customer Service Phone Numbers
** Required for fax service. Minutes will be charged per the
Phone from the Air: AIR1 (2471), or basic monthly rate fee, whether minutes are voice or data.
from the Ground: 888.286.9876 or +1.303.379.0278 Services and Usage Fees are subject to applicable taxes and
are quoted and payable in U.S. dollars. Monthly charges for
E-mail: customerservice@aircell.com service plans are per aircraft, including multiple lines.
ST 3100 Quick Calling Guide ST 3100 Quick Calling Guide
Dialing to the Aircraft Dialing from the Aircraft
All calls to-and-from Iridium telephone systems are considered Follow the instructions on this guide to make Iridium® satellite
international calls. You can direct dial or use two-stage dialing. calls using an AirCell ST 3100 telephone.
Two-stage calls may provide you with more cost-effective calling. Note: Toll-free numbers, such as 800 numbers, may not work for
In two-stage calls, the caller is charged by their long distance airborne or international calls.
provider for a call to Tempe, Arizona, USA for the call’s duration.
The person in the aircraft is charged low AirCell per-minute rates –
from the time the call connects in Tempe, until the call ends.
Q Using Iridium Calling from the Aircraft
Dial 00 (Iridium IDD prefix) + Country Code (USA/Canada = 1)
Direct dialing may not always be possible, as some long-distance
+ Telephone Number. Press .
providers may not recognize the Iridium Country Code (8816).
Example (USA): Dial 00.1.303.379.0278, then press .
Example (Panama): Dial 00.507.XXX.XXX.XXXX, then press .
( Direct Dialing to the Aircraft from Ground Phones
Dial IDD prefix (International Direct Dial prefix) of the country
you are calling from (USA/Canada = 011) + Aircraft Iridium Q Using Iridium-to-Iridium Calling from the Aircraft
Telephone Number (8816.XXX.XXXXX).
Dial 00 (Iridium IDD prefix) + 8816 (Iridium Country Code)
+ Other Iridium Telephone Number (XXX.XXXXX). Press .
( Making Two-Stage Calls to the Aircraft Example: Dial 00.8816.XXX.XXXXX, then press .
from Ground Phones

Within USA/Canada
Dial 1.480.768.2500 & wait for prompt, then dial
Aircraft Iridium Telephone Number (8816.XXX.XXXXX).

Outside USA/Canada
Dial IDD prefix of the country you are calling from, then dial
1 (USA Country Code) + 480.768.2500 & wait for prompt, then dial Need help? Call us.
Aircraft Iridium Telephone Number (8816.XXX.XXXXX). AirCell Customer Service:
AIR1 (2471)
001.303.379.0278
AirCell Document 862-20010-001 • Revision F • 5 February 2004
ST 3100 Users' Manual

Satellite
Telecommunication
System
ST 3100
Satellite Telecommunication System

Important Telephone Numbers:


AirCell Customer Service AIR1 (2471) (toll-free)
001.303.379.0278

AirCell Customer Service Hours of Operation:


Monday through Friday, 0730 (7:30 am) to 1700 (5:00 pm)
USA Mountain Time

Aircraft Registration _____________________________________

Aircraft Make/Model ____________________________________

Aircraft Serial Number ___________________________________

Iridium Satellite Network telephone number assigned to this aircraft:

Number ______________________________________________
Table of Contents
General Information ------------------------------Section 1
Safety Information ---------------------------------------------------- 1-1
Other Electronic Equipment ----------------------------------------- 1-1
ST 3100 Iridium-based Telecommunication System ---------------1-1
Features ----------------------------------------------------------------- 1-1
Emergency 911 Operation --------------------------------------------- 1-2
Phone Overview ------------------------------------------------------- 1-2

Basic Operation ----------------------------------- Section 2


Power On --------------------------------------------------------------- 2-1
Placing a Call from the Aircraft -------------------------------------- 2-1
Receiving a Call --------------------------------------------------------2-1
End a Call -------------------------------------------------------------- 2-1
Automatic Redial ------------------------------------------------------ 2-2
Placing a Call to the Aircraft from the Ground -------------------- 2-2
Placing a Call to Another Iridium Phone ----------------------------2-3
Directory Assistance --------------------------------------------------- 2-4
Operator-Assisted Calling ------------------------------------------- 2-4
Data Calls --------------------------------------------------------------- 2-4
Handset Paging (Intercom Feature) --------------------------------- 2-4

Volume Settings ----------------------------------- Section 3


Volume Meter ---------------------------------------------------------- 3-1
Ear Piece Volume ------------------------------------------------------ 3-1

International Direct Dial


Prefixes and Country Codes ----------------- Appendix A

Table of Contents
General Information

Safety Information
For the safe and efficient operation of your AirCell ST 3100
Iridium Network telephone, please observe the following
guidelines.

Your AirCell Iridium telephone is a mobile transmitter and


receiver. When using your phone, the antenna mounted on the
outside of the aircraft transmits and receives radio frequency (RF) energy.

Other Electronic Equipment


Most modern electronic equipment, e.g. personal medical devices
(pacemakers, hearing aids, etc.), equipment in hospitals and cars
are shielded from RF energy. However, RF energy from radio
telephones may affect some electronic equipment.

ST 3100 Iridium-based Telecommunication System


The ST 3100 telephone accesses the Iridium Satellite Network
of 66 Low Earth Orbit (LEO) satellites and operates in the
frequency range of 1616 MHz to 1625.5 MHz. When you use your
telephone, the system controls the power level at which your phone
transmits. The transmit power level of the ST 3100 can range up to
a maximum of 7 watts.

Features
The listing below shows a few of the exceptional features of your
phone system.
• Seven Character Display
• Last Number Redial
• Data Calls
• Handset Paging

1-1
Emergency 911 Operation
NOTE: The AirCell ST 3100 Iridium Satellite Network
System does not currently support Emergency 911 calls. A call
placed to 911 from an ST 3100 phone will receive the following
recorded message, “You have reached Iridium North America,
please contact your emergency service!”

Phone Overview
01 - Operating display and
status indicators provide a
visual indication of telephone
numbers and system
operational status.
02 - Dot in lower left corner of
display is illuminated when
the phone is on.
03 - IN USE lights when the phone
is in use.
04 - NoSrv lights when the
telephone is not registered.
05 - Volume keys adjust ear piece
and speaker volume.
06 - - Scrolls Up/Volume Up
07 - - Scrolls Down/Volume
Down

1-2
Basic Operation

Power On
Anytime the aircraft main avionics power switch is on, your phone
has power. During initial power up, a small dot “•” appears in the
lower left corner of the display; the dot will remain as long as the
phone has power. The word IRIDIUM will appear in the display.
During this time, the words NoSvc will appear briefly at the bottom
center of the display. However, a call cannot be placed until the
NoSvc light goes out.

Power off may be achieved only by turning off the main avionics power switch.

Placing a Call From the Aircraft


1) With the power on and the NoSvc light out, enter the
number that you would like to call (USA/Canada Only-
001+Area Code+Number) OR (International Calls-
00+Country Code+Number). Country Codes are shown
later in this manual.
2) Press the key.
SND

3) When a call has been placed, an InUse message will


illuminate at the bottom left of the display. The InUse
message will remain until the phone call has been
terminated by pressing the key.
END

4) The caller may hear up to five “beeps” in the 10-12 seconds


required for the system to complete the call.

Receiving a Call
When your telephone rings, remove the handset from the cradle
and press the key to answer the phone.
SND

End a Call
Always press the END
key to terminate your current call.

2-1
Automatic Redial
To redial the last number that you called, press the key and the
SND

number will be redialed but will not appear on the display.

Placing a Call to the Aircraft from the Ground


-Important Note- Placing a call to an AirCell ST 3100-equipped aircraft
through the Iridium Network is simple and easy. All calls to and from Iridium-
based telephone systems are considered international calls; in fact, the Iridium
Satellite Network has its own Country Code. Therefore, when calling an
Iridium-equipped aircraft, always use 8816 as the Iridium Country Code.
* Direct-dialed calls to an AirCell ST 3100-equipped aircraft are billed by
long distance providers as an international call. These rates can vary greatly.
Callers may wish to consult their long distance provider for rate information
prior to making a call. As a cost-effective alternative to Direct-Dialing, callers
may wish to use Two-Stage Dialing that is explained below.
*Some long distance providers do not recognize the Iridium Satellite Country
Code of 8816. In addition to providing the least-cost method of calling an
AirCell ST 3100-equipped aircraft, Two-Stage Dialing will recognize the Iridium
Country Code.
*In the following procedures, **00 represents the International Direct Dial
(IDD) access code prefix of the country from which the call is being placed.
In many countries, the International Direct Dial (IDD) code is 00. However,
this is not always the case. Please consult Appendix A of this manual for a
listing of many International Direct Dial (IDD) access code prefixes as well as
Country Codes. Note that these codes may change. For the most current and
a more extensive listing of codes, please consult the Iridium Web site page:
www.iridium.com/customer and refer to the User Manual Section or one of the
many Internet sites that contain this information.

Direct Dialing
-Placing a call from a ground phone (USA/Canada) to an Iridium-
equipped aircraft, dial: 011 (International Direct Dial access code
prefix) + 8816 (Iridium Country Code) + XXX.XXXXX (the X’s
denote the Iridium Network Number). Caller may hear a pause of
up to 25 seconds as the system completes the call.
-Placing a call from a ground phone (outside the USA/Canada)
to an Iridium-equipped aircraft, dial: **00 (International Direct
Dial access code prefix of the country from which the call is being
placed) + 8816 (Iridium Country Code) + XXX.XXXXX (the X’s
denote the Iridium Network Number). Caller may hear a pause of
2-2
up to 25 seconds as the system completes the call.

Two-Stage Dialing
Two-Stage Dialing may provide the most cost-effective method
of calling an AirCell ST 3100-equipped aircraft. Utilizing this
dialing method, the calling party is charged by their long distance
telephone provider for a long distance call to Tempe, Arizona,
USA for the duration of the call. The called party (in the aircraft),
is charged AirCell per minute charges for airtime from the time the call
connects in Tempe, Arizona, USA until the call is terminated.

1) When placing a call from a ground phone to an AirCell ST


3100-equipped aircraft, dial the automated Iridium Call Routing
Center 480.768.2500. Note that the Call Routing Center is located
in Tempe, Arizona, USA. As a result, long distance charges will
be billed to the caller as if they were dialing someone in Tempe,
Arizona, USA.
-Placing a call from a ground phone (USA/Canada) to the Iridium
Call Routing Center, dial: 1.480.768.2500.
-Placing a call from a ground phone (outside the USA/Canada) to
the Iridium Call Routing Center, dial: **00 (International Direct
Dial access code prefix) +1 (USA Country Code) + 480.768.2500.
2) An automated recording will answer and instruct the caller
to dial the Iridium Phone Number 8816 + XXX.XXXXX.
3) The call will be routed to the AirCell ST 3100-equipped aircraft.
If the system is registered on the network, in four to six seconds
the system will ring. The called party may receive the call by
pressing the SND key on the handset.
4) After completing the call, the user may end the call by pressing
the END
key.

Placing a Call to Another Iridium Phone


To place an Iridium-to-Iridium call, dial 00 + 8816 +
XXX.XXXXX (other subscriber’s Iridium phone number).

2-3
Directory Assistance
The Iridium Network does not support Directory Assistance.

Operator-Assisted Calling
The Iridium Network does not support operator-assisted calling or
services.

Data Calls
Please call AirCell Customer Service for the latest available
equipment and instructions for connecting and operating personal
computers over the AirCell/Iridium networks.

AirCell Customer Service: dial AIR 1 (2471) toll-free or


001.303.379.0278 (Hours of operation: Monday through Friday
0730 to 1700 USA Mountain Time).

Handset Paging (Intercom Feature)


Some custom installations may install a remote intercom alert
switch to signal another handset location. The alert may consist of
either a light, a ringer, or both. Conversation may take place using
the handsets.

2-4
Volume Settings

Volume Meter
The volume meter represents the current volume setting and will
display the current setting whenever you adjust the volume by
pushing either the or keys. The volume level is displayed
as a bar graph following the letter V on the left side of the display.
Each additional bar represents a higher volume setting to a
maximum of six.

Ear Piece Volume


While a call is in progress or handset is out of the cradle, ear piece
volume may be increased or decreased by pressing and holding the
or keys. The maximum is six bars.

3-1
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International Direct Dial Prefixes and Country Codes - Cont.
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NOTES:
IDD PREFIX: International Direct Dial access code
Appendix A ~ Wait for a second tone at this stage
• Calling Israel may be illegal in certain locations.
������� ���� ��� ��
AirCell Part Number: 810-10680
November 19, 2002 • Rev C

303.379.0278

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