POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

COLLEGE OF BUSINESS ADMINISTRATION

DEPARTMENT OF ENTREPRENEURSHIP

ENTR 30013:
ENTREPRENEURIAL BEHAVIOR
1st Semester Compilation of Assessments

Submitted By:
Rivera, Sunshine Joy V.
BS Entrepreneurship 1-1

Submitted To:
Prof. John Lester Depusoy
Professor
 Lesson 1: The Nature of Organization as a Social System 

Essay. Please answer the following reviewing concepts.

1. Do you think that profit maximization is the main motivation to entrepreneurial

behavior?
2. Does profit have to be the main motivation of a successful business owner?
3. What alternatives or additional motives can you identify?

It is indeed true that profit is the main motivation of business—it’s why we do it. Profit
maximization is one of the key motivation of entrepreneurial behavior as the primary
goal of a business is to earn. However, I personally believe that Entrepreneurial
Behavior doesn’t only have to focus on profit maximization but rather, it could also be
motivated by innovation, growth and understanding the people who are directly
influencing the business.
Innovation is what drives entrepreneurial behavior. The idea of coming up with
something new, standing up amongst the crowd and being unique against its
competitors is something that could drive entrepreneurs to portray entrepreneurial
behavior. Growth is another motivation for entrepreneurial behavior. Business-minded
people are often hungry for progress and has a keen eye for opportunities. It is no
surprise that growth is a motive for business as bigger opportunities would open up
once the enterprise expands. Lastly, understanding the people surrounding the
business and influencing the business could also be a motivation for the growth of a
business is reliant and dependent on the people who directly influences it.

Lesson 2: Individual Behavior

You are a department manager in an advertising agency. The employees of the

department have recently completed an attitude survey. Three employees in your
department reported that they were harassed by senior people in the department and
they are experiencing a hostile work environment. You do not know who these people
are, but you feel that you need to do something. The surveys were filled out
confidentially, and employees were assured that their identities would not be revealed to
management. You feel that you can identify who they are because the person in HR
who administered the survey is a friend of yours and that person can tell you the
demographics of the employees, which would help you identify them.

1. Should you ask for the identity-revealing information? What are the advantages
and disadvantages of finding out the identity of these people?
I would not ask my friend, who’s in the Human Resource Department, to
help me reveal the identities of the anonymous respondents. Revealing the
people behind those anonymous responses would break the non-disclosure
agreement that the respondents agreed to. The advantage, I should say, is that I
would be able to provide significant actions to mitigate the disrespect and
harassment within my company. However, the primary disadvantage would be
that my people would not take another survey because they would not entrust the
HR and myself with their information anymore. The things they wrote down in
anonymity are meant to stay in such way so that they can trust and build a proper
relationship within the organization.
2. How would you handle a situation like this now and in the future?
I believe that I would handle these situations with caution as this type of
incidents are sensitive. One word that slips could potentially harm my employees
and break the harmony inside the workspace. In order to handle situations like
this, I should provide them with employee care unit that would handle their
mental health and stress wherein they would come voluntarily, without any
pressure on their shoulders. I should also keep ye on my employees and be
much more observant to avoid further sexual harassment for happening again.

You found out that one employee from your company has created a blog about the
company. Other current and ex-employees are also posting on this blog, and the picture
they are painting is less than flattering. They are talking about their gripes, such as long
work hours and below-market pay, and how the company’s products are not great
compared to those of competitors. Worse, they are talking about the people in the
company by name. There are a couple of postings mentioning you by name and calling
you unfair and unreasonable.

1. What action would you take when you learn the presence of this blog? Would
you take action to stop this blogger? How?
I would not particularly take a public action for this type of incident, but rather I
would try to improve the areas that they pointed out. Rather than stopping the blogger
from dropping a handful of scrutinizing criticisms, I would take their opinions as my
personal guide to become a better boss. For the betterment of the company, I shall
respond to their queries and try my best to mitigate their mentioned problems so they
will have nothing to say and scrutinize anymore.

2. Would you do anything to learn the identity of the blogger? If you found out, what
action would you take to have the employee disciplined?
I would not attempt to determine who the blogger is, and if, by any means and
chance, we crossed our paths, I would love to thank this blogger for pointing out the
company’s blind sighted spots and for giving honest criticisms for the improvement and
betterment of the establishment.

3. What would you change within the company to deal with this situation?
I would consider keeping their work hours short, and not overload them with work
if not necessary. I would also attempt to raise their salaries based on their capabilities
and impact on the company. Regarding the products, I would consult the production
team and R&D to consult what areas need to improve on our products and use those
knowledge to improve my product.
4. Would you post on this blog? If so, under what name, and what comments would
you post?
I would rather not post on this blog so that I can keep receiving their criticisms to
improve for the better. I know that they only posted these things primarily because they
see something wrong that has been going on within the company that I have failed to
put attention upon.

Lesson 3: The Interpersonal Skills

Please answer the following reviewing concepts.

1. What exactly are interpersonal skills?

Individually and in groups, interpersonal skills are the qualities that individuals use
on a daily basis to interact and communicate with others. Communication skills
including such active listening and effective speaking are included. They also concern
one's ability to control and manage one's emotions. People with strong interpersonal
skills can collaborate well with others in teams or groups. They communicate effectively
with others. They also have more positive interpersonal interactions at work and at
home.

2. How do we rate an entrepreneur’s “Emotional Intelligence”?

Emotional Intelligence includes a wide range of aspects that deals primarily with
personal behavior. That being said, it is about interpersonal skills which are used to
establish positive relationships with others. Therefore, we can rate an entrepreneurs
“Emotional Intelligence” by observing their relationships with their customers, suppliers,
employees, investors, and others on a regular basis

3. When did human relationships really begin to affect how we do business?

The way entrepreneurs handle themselves in human relationships and how others
perceive them can lead to things like landing a major client, successfully negotiating
favorable financing terms and conditions, resolving employee disagreement, forming
productive teams, making a good impressions, and more. Considering how traits such
as confidence, charm, calmness in stressful situations, effective explanation of thoughts
and expectations, and creative problem solving, human relations indeed affect
businesses.
 4. What accounts for the renewal of interest in interpersonal skills?
As entrepreneurs, it is important that we are always interested in developing our
interpersonal skills primarily because these skills are the foundation of building strong
social relationships which could be extremely beneficial to any business.

5. In what ways does possession of interpersonal skills translate into

entrepreneurial success?
Possession of interpersonal skills translate to entrepreneurial success because
these skills helps us to communicate better, therefor building a stronger and more
effective relationship with clients, business partners, suppliers and other key personnel
in the business.

Lesson 4: Communication Skills

You might also find it useful to do our Interpersonal Communication Skills Self-
Assessment. Answer each statement honestly, thinking about your likely behavior.

Always or Often Sometimes Never or

Nearly Hardly Ever
always
I am often thinking of something /
witty to say in response while
listening.
I try to have the last word on a /
subject.
When communicating with others, I /
pay attention to non-verbal signals
- body language, facial expressions
and gestures.
I nod my head and use other /
gestures and facial expressions to
show that I’m interested in what is
being said.
I finish people’s sentences for /
them, when they pause and I know
what they are going to say.
I make eye contact with others /
while listening.
I will interrupt the speaker if I /
disagree with a statement they
have made
I sit and listen with my legs and /
arms folded in front of me.
I get bored with conversations /
easily - most people have nothing
interesting to say.
I decide whether or not to listen /
based on the speaker’s
appearance and how they talk.
When I have something to /
contribute to a conversation, I'll
interrupt the speaker to make my
point.
I offer verbal signals while /
listening, things like, ‘Go on… ’ or
‘Uh huh’ to encourage the speaker
to continue.
 Lesson 5: Public Speaking

Please answer the following questions.

1. Why is it important for business professionals to overcome their fear of public
speaking?

For business professionals, overcoming Glossophobia or fear of public speaking

is mandatory to achieve their business goals. By doing so, entrepreneurs could
effectively communicate to massive audiences in a clear and concise manner,
targeting particular key points to make business meetings, investor pitches and
speeches much more comprehensible.

2. What’s the most important component of success in public speaking?

Personally, I believe that the most important component of success in public

speaking would be preparation. Practicing and getting a hang of what is going to be
tackled during the speech is important because it could help boost one’s confidence
and therefore, tone down insecurities. Preparations also include checking slides,
props and many more variables so that the presenter would not encounter any
mishaps.

3. Why is it so important to test out any props – such as laser pointers, survey tools,
or projectors beforehand?

It is important for speakers to test out their props, including slides, tools, laser
pointers, projectors and others, to not encounter any mishaps during the speech.
Checking for technical difficulties beforehand could also make the time much more
efficient because there would be no need to fix the difficulties during the duration of
the speech.
4. Rather than letting public speaking anxieties take over, what techniques can
serve to reduce anxiety?\

In order to not let anxiety take over during public speaking, it would be great to
reduce the tendencies of being self-conscious. That being said, public speaking may
be such a discomfort to a lot of people but the speaker must ignore the fear in order
to deliver the speech better.

5. How can telling a story during a speech benefit its outcome?

Telling stories and sharing inspiring experiences could help connect the speaker
to its audience through emotions. This would then help the audience to trust the
speaker and be more relatable.
 MIDTERM Examination

Subject Title: ENTREPRENUERIAL BEHAVIOUR

Subject Code: ENTR 20013
Name: RIVERA, Sunshine Joy V. Score:______________
Year & Section: BSEntrep 1-1 Date: Feb. 18, 2022____

I. Please answer the following questions and explain your answer.

a. How do qualities and abilities such as charisma, staying calm in a pinch and
being able to clearly express oneself affect others around us?

Abilities such as charisma, staying calm in a pinch, being able to clearly express
oneself are all part of effective communication. These are the most desirable
interpersonal characteristics a person may possess. People are more receptive to these
kind of people because they wish to build good relationships with them. They want
people to know that they are in contact with someone who possesses these
characteristics. A person who can communicate themselves tend to have good, positive
energy which helps them build positive relationship with those people around them.
Moreover, the ability to solve problems and cope up under pressure could also calm the
people around us and radiate positive energy instead of worrying.

b. Why is it important to create trust in business relationships?

Trust is the most important currency in businesses because it is the glue that
holds employees to their employers, consumers to businesses – and businesses to their
suppliers, regulators, and customers. Transactions cannot take place without
confidence, influence is lost, leaders may lose teams, and salesmen can lose sales. As
the saying goes, trust is the foundation of every relationship. Without trust, all
relationships would crumble, may it be friendship, relationship or business. Trust is
essential in all aspects and at all levels of company. Because when everyone is on the
same page, working confidently and freely, the route to success becomes more open
than ever.

c. Why is it beneficial to look for signs of sharp interpersonal skills in potential new
hires?

Interpersonal skills are the characteristics and actions we demonstrate while

engaging with others. They are regarded as one of the most in-demand soft talents. It is
important to look for the sharp interpersonal skills of new hires so that they would be
quick to adapt and feel a lot less awkward, making the office or workspace a more
productive area for the entrepreneur and its employees. Interpersonal skills also include
ability to perform well under pressure and talk well in a concise, lively manner with
workmates, so essentially it is very important to look for all of these positive skills.
Strong interpersonal skills are a major predictor of success in the workplace, since
advantages include the capacity to collaborate with coworkers to solve complex
challenges, as well as just increasing your popularity throughout the company.

d. In practical terms, how do effective communication skills benefit the business

owner?

Effective communication skills are one of the most important characteristics

necessary to boost company's income and ensure that your organization thrives.
Effective communication skills also aid in the development and inspiration of individuals
to work toward organizational goals. As a business owner, it is important to
communicate well with others to command them properly on what tasks needs to be
done. This promotes a much more efficient and effective work environment which would
boost the company’s productivity rate immensely.

e. How does a business benefit from its employees' enhanced communication

skills?
The business benefits from its employees’ enhanced communication skills as better
communication builds a stronger bond among co-workers. It is important to know that
trust is built through communication and that trust is significant to the business’ growth.
Effective communication skills ensures that the work environment is safe, healthy and
non-toxic.

f. What is the difference between listening and Active Listening?

Listening is an essential component of any communication. Active listening entails

both hearing and reacting, indicating that a person comprehended what was said.
Meanwhile, simply listening is essentially hearing something but not responding to it.
When you are passively listening, you will sit silently without responding or reacting.
Active listening requires the listener to pay close attention to the speaker's words and
respond appropriately. In contrast, when just listening, the listener hears the speaker's
remark but does not respond to it. Effective listening is a critical component of effective
communication since it influences a person's capacity to grasp the message.

g. What can a refined talent for active listening help business leaders accomplish?

Employees want their voices be heard during meetings, as they should be treated
fairly. This is why active listening is important for business leaders, because it helps the
employees feel heard, empowered and important. Leaders must become more aware of
individual requirements as workers desire more attention, feedback, and assistance in
order to effectively motivate professional development and overall performance.
Leaders who listen are able to build honest, trustworthy connections that generate
loyalty.

h. How does one use body language to convey interest?

Body language is employed in practically every area of everyday life, and seeing
someone may sometimes reveal a lot about how they are feeling and what they are
thinking. By looking into the speaker’s eyes, nodding and shaking your head all means
that you are listening. Body movements could sometimes be involuntary, and with that,
we can say that body language is a language of its own;

i. Is an audience likely to notice a speaker’s nervousness?

Being apprehensive before and during a presentation is normal and should be seen
positively; a little adrenalin typically helps the speaker perform better since it sharpens
their senses and self-awareness. But just because the speaker feels frightened on the
inside doesn't mean he's exhibiting it on the outside. Most of the time, the uneasiness is
not as strong as speakers believe it to be.

j. How can taking a course in public speaking serve to reduce anxiety?

Through taking up this course, Entrepreneurial Behavior, I can say that it helped me
reduce my social anxiety and awkwardness. Knowing that not much of my nervousness
is showing makes me feel a lot more confident than I used to be. That being said, taking
up this course helped me realize the things that I used to fear aren’t really that bad as I
used to think it is.

Lesson 6: Persuasion and Negotiating Skills

Please answer the following key questions/review:

1. Persuasion is most effective when this occurs:

Know your subject matter, your audience, and subtle persuasive methods for
effective persuasion. Knowing all aspects of the situation will help you achieve your
objectives. Understanding the audience enables a speaker to select the appropriate
strategy for them. Subtle tactics provide an additional push to convince. Proven
persuasive methods, such as capitalizing on other people's pre-existing opinions or
generating silence, have been proved to boost any persuasive argument. These are
subtle, yet powerful.
 2. How does asking questions benefit a persuasive argument

Asking questions is the greatest approach to learn more about your adversary. If at
all feasible, inquire about your subjects' likes and dislikes. Find out where they are from
and what their family life is like. Inquire about their jobs and interests. Inquire about their
aspirations and future plans. Learn everything you can about them.

3. When making a persuasive argument, why is it a good idea to share complicated

technical details with caution?

Asking technical questions that may confuse or deter your audience is not a good
idea. If a prospect knows something you don't, it might undermine your credibility and
impair your capacity to convince. Technicalities may go either way, beneficial or bad.
However, if the persuasive appeal is critical, the risk is not worth taking.

4. What can happen when you invite silence into a persuasive argument?

During a conversation, silence can create an uncomfortable situation. When one

person quits talking, another rushes in to fill the void. This attempt to fill the silence may
provide you with all the knowledge you require to make your argument.

5. Why is it important to follow up, measure, and evaluate an agreement after it’s
been made?

When an agreement is achieved, the negotiation process does not cease. An

agreement is only the beginning in many respects. Both sides must deliver after an
agreement is established. Promises must be honored. The lines of communication must
stay open. It's critical to have a mechanism for measuring and evaluating the outcomes
when a negotiation is completed. Both parties will be able to assess how successfully
each agreement was handled in this manner.

Lesson 7: Assertive Entrepreneur

Students must find a short (300-500 word) transcript of a typical interaction between
a customer and an agent. Invite one of the learners to read out the transcript with you,
with you reading the customer’s side. With a highlighters and ask them to highlight four
words spoken by the agent in their transcript.

They should highlight longer words rather than common words like ‘you’, ‘and’, or ‘it’.
Their challenge is now to read through the transcript again, without using any of the
words that they have highlighted. They will have to find new ways to get the same
message across by rephrasing the conversation. Do this once in front of the class, and
then pair the agents off to do it together.

This task gets trainees thinking on their feet, and strengthens the adaptability of their
vocabulary.

Travel Agent: Hi sir, you gave a call regarding the booking of yours to Maldives.

Customer: Yes, please.

Travel Agent: Sir, I would like to tell you that we have recently prepared an amazing
package for that.

Customer: Could you please tell me the details of that package?

Travel Agent: Sure sir. In that package, you will get 4 nights and 3 days. Breakfast
for 3 days is complimentary in this, and the complete package is for 200,000 pesos.

Customer: That’s great!

Travel Agent: So sir, when are you planning to go?

Customer: As you know, I was planning earlier but couldn’t go due to a reason but
now as you have an amazing package and I am also free so I am planning to go within
this week only.

Travel Agent: That’s perfectly ok sir!

Customer: This package is valid till when?

Travel Agent: For a month.

 Customer: Great. What are all formalities needed to be done?

Travel Agent: Sir for booking this package you have to pay 75, 000 with a copy of
your id proof and photograph.

Customer: Sure, no problem. How can I make the payment?

Travel Agent: You can pay by card, cash or cheque.

Customer: But for that, I need to visit your office. Is it possible that I can pay online
and WhatsApp you my details?

Travel Agent: Sure sir, you can do that as well.

Customer: Just send me your account details and your WhatsApp number.

Travel Agent: Ok!

REPHRASED VERSION:

Travel agent: Good day, Sir. you called today about your booked flight to
Maldives?

Customer: Yes.

Travel Agent: I would like to tell you that we can arrange one of the best
package to Maldives.

Customer: Tell me more.

Travel Agent: Yes, Sir. The complete amazing package includes 4 nights and 3
days, with complementary breakfast all-in for only 200,000 pesos.

Customer: Wow, that’s great!

Travel Agent: When are you planning to schedule your flight, sir?
 Customer: Within a week.

Travel agent: Noted, sir!

Customer: What formalities should be done?

Travel Agent: Sir, for booking this vacation set, you will have to pay 75,000
along with a copy of your picture and ID for proofs.

Customer: Sure, No problem. How can I pay?

Travel Agent: You can pay via cash, card or bank notes.

Customer: How can I pay without going to your office? Can I contact you via
WhatsApp and pay online?

Travel agent: Sure sir.

Customer: Just send me your account details and WhatsApp.

Travel Agent: Noted sir.

Lesson 8: Resolving Conflict

❖ Use the ‘Welcome, Overcome, Question’ technique for objection handling.

One of the hardest things for a new agent to learn is how to get past an objection.
Particularly in service roles, helping a customer without totally giving in to them is one of
the most important lessons.

A popular approach is the WOQ technique: Welcome, Overcome, and Question. It

teaches the agent to engage with the objection, counter it, and take control of the
situation. A WOQ response to an objection around pricing would look something like
this:

Welcome – I appreciate you raising this with me…

Overcome – Our pricing reflects a competitive offer with no hidden costs…

Question – Have you used a service like this before…?

Gather real objections you’ve encountered for the group to practise with.

Welcome: Thank you for thank your time to share your concerns with us. We sincerely
apologize for any inconvenience that this occurrence may have cost you. We want you
to know that we value our morals and customers above all else. That being said, may I
please get your account information? We will try to fix the problem for you.

Overcome: Thank you so much for patiently waiting for our response! It seems like our
main server encountered some minor hiccups along the way. Please know that we are
trying to resolve this conflict immediately. Due to the current inflation, we regret to
inform you that our prices would soon spike because of the raw material’s prices spiking
as well.

Question: I wish that our response can guarantee your satisfaction on your next
purchase! We would let you know about probable changes in the future as fast as we
possibly can. Can I help you with anything else with regards to our company?

❖ Ask students why they should empathize

I believe that empathy is important because it allows us to connect with another

human’s feelings and emotions, allowing us to have a stronger bond. In terms of
business, it is important to know how to be empathetic so that you would be open
minded to your clients and customers requests and feedbacks.

Empathy is vitally important to how contact centers run. The ability to support a
customer’s emotional needs can be even more important than finding them a quick
solution. It’s tough to teach, though, and agents can understandably have trouble
empathizing with the large numbers of people they interact with. What’s more, empathy
is most important in situations where it is hard to achieve – with difficult customers.
Come up with some scenarios where a customer is being rude or uncooperative. Write
them out like

this: “Mrs A has called to complain about her direct debit. She is very impatient
because_______.”

The student’s job is to imagine a reason for Mrs A’s impatience, such as “She is very
impatient becauseshe recently lost her job.”

The aim of this lesson is not to help agents guess the causes of stress in customers’
personal lives..

Instead, it helps agents to remember that all customers have stress factors to deal with,
and that they still need to be treated even-handedly.

Answer: Mrs. A frantically and hastily calls the customer service, demanding a refund
for an already sent away item. Although it is not possible to refund the money, it is
important for business owners to empathize with their customers, no matter how rude
and ignorant they may be. Mrs. A should probably be in a tight spot when it comes to
her finances, or maybe she is under pressure. Empathy would always be better than
apathy. Learn how to be more caring with others because being nice does not cost you
anything.

Lesson 10: Environmental Adaption and Organizational Effectiveness

I. Imagine that you are a manager at a consumer products company. Your company is
in negotiations for a merger. If and when the two companies merge, it seems probable
that some jobs will be lost, but you have no idea how many or who will be gone. You
have five subordinates.

One is in the process of buying a house while undertaking a large debt. The second just
received a relatively lucrative job offer and asked for your opinion as his mentor. You
feel that knowing about the possibility of this merger is important to them in making
these life choices. At the same time, you fear that once you let them know, everyone in
the company will find out and the negotiations are not complete yet. You may end up
losing some of your best employees, and the merger may not even happen. What do
you do? Do you have an ethical obligation to share this piece of news with your
employees? How would you handle a situation such as this?

Working as a manager includes making these tough decisions in the process.

Despite the circumstantial events outside of works, it is my duty to share with them the
news about the merging. That way, I can hear their opinions on it and we can
collectively decide on what to do. One of the two given employees may even surrender
the spot just for the other. Regardless, it is my sworn job to be as transparent as I
possibly can to my teammates.

II. Planning for a Change in Organizational Structure Imagine that your company is
switching to a matrix structure. Before, you were working in a functional structure. Now,
every employee is going to report to a team leader as well as a department manager.

• Draw a hypothetical organizational chart for the previous and new structures.

• Create a list of things that need to be done before the change occurs.

• Create a list of things that need to be done after the change occurs.

FUNCTIONAL STRUCTURE
 Marketing
Marketing
Manager

Sales Sales Agents

CEO Production
Manager
Production
Production Team

Accountants
Finances
Financial Manager

MATRIX STRUCTURE
 Marketing Staff

Marketing
Maketing Staff
Manager

Marketing Staff
G eneral M anager
Sales Agent

Sales Manager Sales Agent

Sales Agent

Production Team
1
Production Production Team
Manager 2
Production Team
3

Accountants

Financial
Financial Manager
Analysts\

Financial Staff

Things that needs to be done before the change occurs:

  Make sure that the employees are classified according to their field of specialty
and line of work
 Assess each employee to see if they fit the job, move them to another if it fails
 Clear out the reason why this needs to be done
 Define and emphasize the roles of each managerial positions
 Finalize the plan.

Things that needs to be done after the change occurs:

 Dry run/Test Run to see if the roles are getting fulfilled better
 Fill in the vacancies.
 Balance the charts
 Listen to their suggestions
 Review the change every once In a while.

What are the sources of resistance you foresee for a change such as this? What is your
plan of action to overcome this potential resistance?

The forces of resistance that I could see would probably be the fact that some of
the employees would not mingle and blend well with each other. This plan may also not
work as thee would be new recruits under the teams. I plan to assess each individual
groups and employees, listen to their whims and feedbacks so that we can learn if we
need to shuffle the teams or to just stick with it.
 FINAL Examination

Subject Title: ENTREPRENUERIAL BEHAVIOUR

Subject Code: ENTR 20013
Name: RIVERA, Sunshine Joy V. Score:______________
Year & Section: BSEntrep 1-1 Date: Feb. 18, 2022____

Instructions: This is a 100-item examination so be sure to read each questions carefully.

A. Identification.

ENTREPRENEUR 1. They have endless curiosity to discover new or different

ideas.

ENTREPRENEURIAL MIND FRAME 2. This allow the entrepreneur to see things in

a very positive and optimistic light.

ENTREPRENEURIAL HEART FRAME 3. The surging passion that which drawn to

find fulfillment in the process of discovery.

ENTREPRENEURIAL GUT GAME 4. Also known as “Intuition”, this connotes

strong intestinal fortitude.

ENTREPRENEURIAL CREATIVE MIND 5. This conceptualize and designs a product

that consumer find some use for.

ENTREPRENEURIAL TECHNICAL MIND 6. The “technology originator”

ENTREPRENEURIAL BUSINESS MIND 7. Harnesses the potentials of new

products by creating the market space for them.

SOFT SKILLS 8. This is have to do with the way we react with other
people.

HARD SKILLS 9. The ability to perform certain types of activities and tasks.

COMMUNICATION SKILLS 10. This is an example of interpersonal skills which

compose of listening, speaking, gestures, eye contact and body language.
II. Enumeration with a brief description. The description/explanation must be in
your own words. Two (2) points each.

A. What are the two (2) types of Entrepreneurial Skills?

11. SOFT SKILLS – Interpersonal skills are concerned with how we connect with
others.
12. HARD SKILLS – Our capacity to accomplish particular sorts of activities and
duties at work is referred to as occupational skills.

B. Enumerate the three (3) types of Entrepreneurial Mind.

13. CREATIVE MIND— conceives and creates a product that is useful to
consumers. It also creates a little product that is appealing to the senses of sight,
touch, smell, sound, and taste.
14. TECHNICAL MIND— the inventor of the technology Although the
entrepreneur may not have a technical mind, this is what motivates him or her to
turn fresh information into something extremely functional and operational.
15. BUSINESS MIND— creates market space for innovative items, allowing them
to reach their full potential. In order to maximize the market value of the new
product, it also arranges adequate forces and resources to develop, launch, and
sell it.

C. Name the three (3) types of Listening.

16. PASSIVE LISTENING-- We can choose to listen while thinking about things
on our current to-do list, or we can choose to disregard the majority of what is
being said. We selectively hear important phrases that we think encapsulate the
speaker's message while it is being uttered.
17. ATTENTIVE LISTENING—We provide our undivided attention to the
speaker, concentrating on both the facts and the sentiments they are conveying
expressing themselves as they talk As a result, we have a better knowledge of
the issue. Our stance and manner show that we're focused on what we're saying.
 18. ACTIVE LISTENING-- When our degree of focus and participation is at its
highest, something happens. Not only are we paying close attention and
exhibiting our interest in what is being said, but we are also taking notes. Also
asking questions and committed to getting the required data to verify that we are
on the right track fully comprehending what the other person is saying
D. What is the difference between:
19. Listening: Listening occurs when we try our best to grasp what a speaker is
saying.
20. Hearing: Hearing develops spontaneously as soon as we are exposed to
noises.
E. .What is the difference between:
21. Persuasion: When you persuade someone, you're attempting to appeal to or
debate with them in such a way that they change their stance, views, or conduct
on a certain issue.
22. Negotiation: Negotiations are interactions between two or more persons with
the goal of reaching an agreement on any number of topics or issues. It may also
entail conferring with a separate party in order to achieve an agreement.
F. How will you manage conflict?
23. Compete or Fight: This is a classic win/lose situation in which one person's
strength and might wins the fight.
24. Collaboration: This is the best case scenario: a win-win arrangement.
However, it takes time from all parties involved to work through the issues and
find a solution that is acceptable to everyone.
25. Compromise or Negotiation: This is more likely to provide a better outcome
than win/lose, but it is not quite win/win. It may be called a no-score draw. Both
parties give up something in exchange for an agreed-upon middle ground
solution.
G. Give the Seven (7) Barriers of Communication.
26. Physical barriers-- Sometimes there are physical barriers or boundaries that
keep team members apart.
 27. Cultural barriers-- Having personnel from various backgrounds also offers
some communication issues. There are various generations, cultures, ethnicities,
and other factors. As a result, they have distinct beliefs, work ethics, customs,
and preferences.
28. Language barriers-- If you've ever attempted to communicate with someone
who doesn't speak your native language, you know how difficult it is to develop a
common understanding.
29. Perceptual barriers-- Our preconceptions impact our communication style and
can potentially limit our capacity to get our point across or receive information
from others.
30. Interpersonal barriers-- Consider a period when you had to deal with
someone who was unmistakably obstinate. They asserted that their point of view
was valid and refused to listen to any other viewpoints.
31. Gender barriers-- There are several preconceptions and generalizations
regarding how men and women communicate.
32. Emotional barriers-- Emotions and communication are inextricably linked. For
instance, if you are feeling unpleasant or nervous, you may suppress the
temptation to speak up. If you're furious and agitated, you'll have a difficult time
receiving information.

H. Give atleast three (3) ways how to use Body Language effectively.
33. Open Stance—Openness, discomfort or aggression
34. Good Posture—suggest confidence
35. Open Hands—conveys emotions, openness, confidence and relaxation

Essay. Explain/discuss each item. Ten (10) points each.

A. Integrity

Integrity is the attribute of adhering to strong ethical values at all times. Integrity
is built on honesty and trust, as it is the principle that we go by on a daily basis. A
person of integrity follows solid moral and ethical values and does the right thing
regardless of who is looking. Integrity is the basis upon which coworkers create
relationships and trust, and it is one of the essential principles that companies look
for when hiring new employees. (Heathfield, 2021) That being said, a person of
integrity always follow the right path, no matter who’s whatching him/her do things in
line with his/her values and morals. Integrity is incredibly important in businesses
because this entails maintaining consistency in interactions at all levels and
portraying the corporation to all stakeholders in an honest and consistent manner.

B. Empathy in the Workplace

Empathy is putting yourself in someone else's position and feeling what they
must be feeling in order to understand and connect with them better. In a workplace
scenario, it is important for us to be empathetic about our co-workers. Someone may
be having a bad day in the office and the best that we could possibly do is to be
sensitive and empathetic, in hopes to understand their current situations. Empathy in
the workplace is positively related to job performance as it binds the employees a lot
better.
C. Validate Emotions
According to Salters-Pedneault (2021), the process of learning about,
comprehending, and accepting another person's emotional experience is known as
emotional validation. Emotional validation differs from emotional invalidation, which
occurs when someone else's emotional experiences are rejected, disregarded, or
condemned. Improving this skill can not only improve your relationships with others,
it can also help you learn how to validate your own thoughts and feelings. It is also
very important to note that being there for someone who is feeling down and lending
them your ears is enough to be considered as someone who validates emotions.
D. Be Part of the Solution

As many of us know, it is much favorable that we are the solution and not the
beginning of the problem. To become a part of the solution could lift one’s
confidence and become more productive in just a number of days. That being said,
when we resist the need to blame others or make excuses, we become a part of the
solution rather than the issue. Self-management and self-discipline are required for
high-performance collaboration. It is a lot more fulfilling and rewarding to be the
 good one, and the hero because being part of the solution means that you are a
team player The ability to mitigate and solve problems are one of the most desirable
traits of employees, and better yet, of the employer.

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