INTERVIEW

WORKSHOP WORKBOOK

The purpose of an interview is for the potential employer to determine if you are the best candidate for the job. They will
ask you questions in order to better understand your skillset and personality. You need to highlight your skills and
accomplishments in a manner that grabs the attention of the potential employer and enables them to see the connection
between their needs and your abilities. Completion of this workshop will assist you to develop interviewing skills that
make you competitive, confident and engaging.

This handout complements an in-class, participatory workshop. By actively participating in the workshop, you will
become skilled at showcasing your knowledge, skills, and qualifications effectively to employers.

Revised: Summer 2018

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Preparation – What to Do…

Before the Interview
• Review the job posting and company website to know the company inside and out – research
publications, mission statement, company culture, news releases and biographies of key players
• If you do not know what an abbreviation or technical term is – find out!
• Whenever possible, research the interviewer and get to know their career path
• Ensure your social media profiles are employer-friendly and follow the company to keep informed
• Review past work reports available at Co-op Office; you may find valuable information about other
students’ experience that you may use to set you apart from other candidates

Plan Your Trip

• Write down your confirmed time and address and google map the location
• Do a dry run to the interview location to ensure you know how long it takes to get there
• Allow plenty of time for transportation – keep in mind rush hour, construction and parking
• Bring change for parking if applicable

Bring with You

• Your wallet (you may need security ID)
• A portfolio with enough copies of the application documents, a pen, and a notebook
• Work samples if applicable; your laptop or tablet to show them if necessary
• 3-5 questions that you have prepared to ask the interviewer at the end to show interest
• A list of 3-5 references - ensure that they are aware you are seeking a co-op placement
• Optional: copies of pertinent certificates, diplomas, or transcripts

When You Arrive

• Turn off your cellular phone; do a final grooming check in a restroom/mirror
• In most cases, it is best not to arrive more than 10-15 minutes ahead of time
• Have a genuine smile, good eye contact and a firm handshake
• Take a few minutes to relax; be friendly and professional with everyone
• Introduce yourself to the receptionist, mention your appointment and thank him or her
• Remember that personnel may be observing you from the time you arrive on the property

During the Interview

• Greet the interviewer and introduce yourself with your full name
• Follow the lead of the interviewer; take the seat offered
• Listen carefully and watch for non-verbal signals
• Stay on topic and ask for clarification when necessary
• Clearly describe your qualifications in a positive and confident manner
• When asked if you have any questions, briefly ask suitable questions
• State your interest in the position and the organization
• Shake hands, and say thank you and goodbye

After the Interview

• Use the interview journal form to assess what you did well on and what you want to improve on
• Submit the interview feedback form to the co-op office (hard copy/online)
• Continue to apply to other co-op opportunities until you receive a job offer

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Interview Do’s and Don’ts

Do…
• Maintain eye contact with the interviewer
• Use the person’s name as they introduce themselves
• Be sincere and natural – sell your skills without bragging
• Think before you answer. It is acceptable to pause before responding to organize your thoughts
• Be honest. If you do not know something, acknowledge it
• Be a good listener, if you are asked a question that you do not understand, ask for clarification
• Be calm and poised. Be aware of your nervous habits and try to keep them under control
• If you feel that the interviewer has a concern with a particular area, ask them. This will be your only
chance to address it prior to the end of the interview
• Summarize why you are qualified. This is the time to state strengths and qualities you may have
forgotten to emphasize earlier
• Mention at least one accomplishment or activity that fits the job
• If you want the job then say so! Many people will finish an interview and thank the interviewer for their
time without showing true enthusiasm about the job and company
• Shake hands firmly and thank the interviewer for having the opportunity to talk with him/her
• Smile and say good-bye to the receptionist on your way out
• Leave the office as soon as the interview is over

Don’t…
• Exaggerate or compare yourself to others
• Apologize for skills you don’t have; rather, demonstrate your willingness to learn
• Cross your arms across your chest – this gesture will make you appear defensive
• Give just “yes” and “no” answers
• Overuse flattery. The interviewer will consider you insincere
• Debate or argue with the interviewer
• Criticize your previous employers, companies or Simon Fraser University
• Discuss politics, religion or controversial subjects
• Reveal personal information about yourself (i.e. age, relationship status, children)
• Speak too loudly or too softly
• Discuss personal problems
• Ask about the salary or benefits if the interviewer has not brought it up
• Ask too many questions

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Common Non-verbal Mistakes Made at a Job Interview

Top 10 Most Common Interview Mistakes

1. Lack of preparation
2. Inadequate research on the employer
3. Not showing enough interest or enthusiasm
4. Concentrating too much on what you want
5. Failing to set yourself apart from other candidates
6. Lacking warmth or personality
7. Trying to be all things to all people
8. “Winging” the interview
9. Failing to ask for the job
10. Being negative

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Interview Attire - Men

The Basics
• A dark, two-piece dark-colored suit is your best option for a conservative company
• A sport coat and trouser may be more appropriate when the interviewer makes it a point to tell you to
"dress casual"
• A dress shirt, worn with a dark suit and tie makes a powerful entrance
• A leather belt with an understated buckle
• A black, brown, or cordovan pair of shoes
• Dark socks that cover the calf; no white or light colored socks with dress shoes!
• Short, tidy, and clean nails

Pay Attention to Details

• Leather briefcase or portfolio for your documents
• Well groomed, clean shaven face and fingernails
• Black or neutral color coat if needed
• Cleaned and polished shoes; double-check the heels and soles!

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Interview Attire - Women

The Basics
• A two-piece dark-colored suit is your best option for a conservative company
• A pantsuit or a skirt and jacket are good options as well
• A white or light colored tailored shirt is an interview staple
• A mid heel, closed-toe pump is a safe choice
• Short, tidy and manicured nails

Pay Attention to Details

• Leather briefcase or portfolio for your documents
• Make up; even minimal makeup is an indicator that you value your professional image
• Neatly groomed hair, worn away from the face if possible
• Black or neutral colored trench coat if needed
• Cleaned and polished shoes; double-check the heels and soles!

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Interview Attire – Don'ts

General
• Wet hair
• Sunglasses
• Visible body piercings and tattoos
• Over- or underdress
• Jeans, t-shirts, running shoes, or sneakers
• Exposed technology; turn off cell phone and keep it out of sight
• Carrying a heavy backpack rather than briefcase
• Wear uncomfortable clothing

Men
• Strong cologne or after shave
• Short sleeve dress shirt
• Rubber sports watch
• Bow tie and/or suspenders

Women
• Strong perfume or heavily scented body products
• Short skirt or extreme form fitting garments
• Excessive, distracting or noisy jewelry
• Excessive makeup or bright nail polish

Notes:

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How to Approach “Tell me about yourself…”

This is one of the questions people struggle with the most because it’s open-ended. The employer really
wants a quick snapshot of who you are and why you are the best candidate for this specific position. Talk
about what you have done to prepare yourself to be the very best candidate for the position. Use examples to
backup your response.

Exercise: Tell me about yourself…

P:

A:

W:

S:

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Traditional Interview Questions

1. What do you know about our company?
One of the best ways to stand out and show the interviewer that you are enthusiastic and interested in the
job is to do your homework. Remember, the interview is not a test! You are not expected to know every
detail about significant events or individuals in the company, but you need to have solid understanding of
the company as a whole.

2. Walk me through your resume.

Like every other interview question, this is a chance to sell your skills and experience. Narrate your
resume for the interviewer, but do not read directly from your resume. You do not to highlight every detail.

3. Have you ever had a conflict with a team member?

If you say no, most interviewers will see you as inexperienced, passive, or not truthful. The employer wants
to see how you reacted to the conflict and if you’re capable of resolving your own problems. Never use a
major conflict. Think of an example that outlines briefly what the problem was, your role in resolving the
conflict, and most importantly, a positive outcome.

4. What is your greatest weakness?

Using strengths and presenting them as weaknesses is deceiving and not a good approach to take. It also
misses the point of the question. You should select a weakness that is not directly detrimental to the job
you are applying to, and that you have been actively working to overcome. State it along with the actions
taken to improve.

5. What do you feel are your greatest strengths?

Think of the key skills or qualifications for the position and use these to determine how you should respond
to this question. Try to demonstrate a maximum of three strengths and always back them with brief yet
specific examples.

6. Why should I hire you?

This is your opportunity to mention anything that you did not have a chance to tell the interviewer yet. Use
this as your chance to reiterate your interest in the position.

Other Traditional Questions:

1. How would you describe yourself?
2. What have you done that shows initiative?
3. What are your short-term and long-term goals?
4. Do you prefer working with others or by yourself?
5. Why did you select SFU as your university?
6. How do you determine or evaluate success?
7. Why did you apply to this position?
8. What interests you about our products?
9. What do you know about our competitors?
10. What qualifications do you have that make you be successful in this role?

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Behavioral and Situational Interview Questions

Behavioral interview questions inquire about what you have done in the past, not what you think you would do
in the future. These questions give the employers a more realistic idea of who you are as an employee in their
company. Remember, past behavior predicts future responses!

Situational interview questions inquire about how you handled or may handle a task or challenge if you were to
encounter it. These questions aim to assess your problem-solving and critical-thinking skills and see how you
think on your feet under stress.

Use the START method (refer to next page) to construct your answers to Behavioral and Situational
questions.

Sample Behavioral and Situational Questions

1. Give me an example of a time when you did more than was required in your job. What was the result?
2. Describe the most stressful situation you have encountered. How did you handle it, and what was the
outcome?
3. How do you set priorities? Can you give an example of when you did this effectively/ineffectively?
4. Describe a situation where you wished that you had behaved differently. What was the outcome?
5. We have all had to work with someone who was difficult. Tell me about the most challenging teammate
or colleague you have had to work with and how you handled it.
6. Tell me about a time when you did not meet your own standards of performance. What did you do to
change that?
7. Tell me about the most enjoyable job you have had. What was it about that job that made you feel this
way?
8. Tell me about a negative situation that occurred as a result of lack of communication.
9. Give me an example of a time when you motivated others.
10. What is your typical way of dealing with conflict? Give me an example.
11. You are working as a software developer. It's 3:30 on a Friday afternoon, and the QA Manager comes
to tell you that there's a problem in the code you've written to give a client first thing Monday morning.
How would you handle this situation?
12. A co-worker tells you in confidence that she plans to call in sick while actually taking a week’s vacation.
What would you do and why?
13. Give me an example of a time when you had to change your work plan very quickly in order to
accommodate a more urgent situation. What did you do and how did you feel about that?
14. Give me an example of a time when you had to take charge of a situation. What did you do?
15. List the steps that you would take to make an important decision on the job.

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START Method

Exercise: Behavioral and Situational Questions

Select a question from those listed above and answer it using the START method.

S:

T:

A:

R:

T:

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Tips for Answering Technical Questions

• Think out loud. Many recruiters like you to verbalize your thought process as you answer technical
questions
• The interviewer is as interested in your problem-solving approach as they are in your solution
• Ask clarifying questions to make sure that you understand the question and have all the information you
need
• Some questions may be ambiguous to gauge your confidence in asking questions and gathering data
to tackle problems that are not clearly defined
• If you have absolutely no idea, admit that you don’t know
• Research possible technical questions online
• Use InterviewStream to practice both general and technical questions (link on myExperience).
• Read Cracking the Coding Interview - it has samples of every coding interview question and how to
work through it

Sample Technical Questions:

1. Design a simple circuit based on combinational logic to double the output frequency.
2. How would you go about designing an elevator button?
3. Describe the operation of DAC. What are the most important parameters of DAC?
4. You have a driver that drives a long signal and connects to an input device. At the input device there is
either overshoot, undershoot or signal threshold violations. What can be done to correct this problem?
5. Write a function of factorial using C language.
6. How did you work out the design specifications for ABC project?
7. Did you run into any conflicts during the design or implementation of ABC project? How did you resolve
them?
8. What are some techniques you would use to narrow down a defect?
9. When have you introduced a new or better solution or process into a project? How did you initiate it and
how was it accepted by the team?
10. What's the most important step in the software development lifecycle?
11. There are 3 switches that can turn on and off a light in the room. How would you connect them?
12. Suppose we wanted to run a microwave oven from the computer. What kind of software would you
write to do this?
13. We want you to test a salt shaker. How would you do this?
14. We want you to implement a linked list. Tell us why you chose the method you did.
15. What are the different theories of failure under static load, explain briefly?

Bizarre Interview Questions

Employers know that you have prepared for the interview, but they want to know how you think on your feet
when you are faced with something bizarre and unexpected. Before you give out your answer, make sure that
you think about the question and the reason it’s being asked. Ask yourself what is it that they really want to
know when they ask the question. No question is randomly selected.

Sample Bizarre Questions:

1. What is the earth?
2. If you could be a tree or a flower, what kind would you be? Why?
3. Who is your favorite movie character? Why?

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Questions to Ask Employers

An important part of the interview is preparing questions you want to ask them. Remember, the interview is a
2-way conversation, and asking questions can help you learn what you need or want to know about the
company and/or job.

Be sure to prepare 3-5 insightful questions to ask the employer. This means doing your research and preparing
questions that you can’t find the answers for. If you ask questions you should have found or known the answer
to on your own, this won’t impress your interviewer! You might also think of other questions to ask during the
interview, as they mention things you might want more information or clarification on. If you are interviewed by
a panel (multiple interviewers), attempt to prepare and address questions individually, based on their roles
within the company or what you found out during your research or interview.

Sample Employer Questions to Ask:

1. Could you describe an ideal co-op student/employee for this role?
2. Could you elaborate more on the project I would be working on?
3. What stage is the project at now?
4. Who would I be working with? Are there other Co-op students in this team or the company?
5. Your company was voted “Best Hi-tech Company” again. What makes it the best?
6. In your company, do you find that most of the training is done one-on-one or in groups?
7. What would be the greatest challenges facing the person in this job?
8. How would you describe the work environment and team culture?
9. How long have you been working with the company and what do you like about it?
10. When will you be making your hiring decision?

Notes:

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Interview Checklist
Think about these points as you prepare for an interview, and put yourself in the employer’s shoes!

Note: To practice, you may use the checklist below to observe your peers during your class activity.

Poise
 Shook interviewer’s hand firmly and without hesitation
 Maintained eye contact and used appropriate facial expressions
 Conveyed confidence and appeared comfortable and relaxed
 Used gesturing movements for emphasis only when appropriate

Articulation
 Listened attentively to questions and comments
 Did not interrupt
 Spoke easily and at a comfortable pace
 Avoided using ‘filler’ words or slang such as ‘you know’, ‘like’, ‘um’, etc
 Expressed him/herself clearly, with good grammar and diction
 Responded clearly and concisely to all questions
 Did not ramble

Responses
 Discussed how skills acquired through education and work are relevant to the position
 Focused on accomplishment and achievements that related to the position
 Related major events or decisions in life to current aspirations
 Used concrete examples to support statements
 Expressed enthusiasm
 Indicated knowledge of and interest in the field
 Stated career goals and related them to the position
 Closed interview by reiterating interest in and qualifications for the position

Overall
 Were you satisfied with the candidate’s answers?
 Did the candidate ‘sell’ their skills and knowledge?
 Would you remember the candidate?
 Would you hire the candidate?

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Phone Interview Tips

Phone interviews are common for prescreening candidates or out-of-town employers. Here are some specific
tips to help you perform well during a phone interview:

Select a quiet location for the interview –Try to eliminate any distractions and background noise.
Contact the Co-op office about booking space for your phone interview.
Practice – Check the SFU OLC for resources on commonly asked interview questions (and strategies for
tackling them) and make sure to practice preparing and delivering answers! Your Co-op Advisor and/or Co-op
Coordinator are also available for group or individual practice interviews.
Use a landline phone – Mobile devices may not have the best connection.
Be professional – Have a professional introduction when you answer the phone. For example, “Good
afternoon, John Smith speaking.”
Speak clearly – The speed and volume of your voice are important. Don’t talk too fast. If the employer has
you on a conference call, you may need to speak a little louder than normal to ensure that everyone in the
room can hear you.
Smile and be enthusiastic – A smile will affect the tone of your voice. Your tone is very important since the
interviewers are unable to see your body language.
Dress professionally – Even though the employer cannot see you, this will put you in the right mindset.
Be prepared – Research the company and industry. Review the job description and be prepared to answer
questions related to anything mentioned in the posting.
Review your skills inventory and how your skills relate to the job posting – Brainstorm some
examples of the skills you would like to showcase during the interview.
Listen carefully to the interviewer – Make sure that the interviewer has finished the question before
responding. If you do not understand the question, ask for clarification.
Think before answering – Take a moment to reflect and organize your thoughts.
Keep your answers concise – Provide the necessary detail to support your answer or skill set. Stay on
topic.
Avoid bringing in “cheat sheets” – Even though the employer cannot see you, they can hear the rustling
of paper as you try to find information. These papers may distract your attention from the interviewer. A copy
of your resume, your references and some paper for notes is all you need.
Prepare questions for the interviewer(s) – Asking questions (usually at the end of the interview) shows
the interviewer that you are prepared and interested in the position. Use this opportunity to learn more about
the position and company.

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Skype Interviews Tips

An increasing number of employers use Skype to interview students. Here are some tips to help you be better
prepared and perform well during a Skype interview:

Look at the camera, not the screen – It can be confusing, but when you're looking at your monitor it
actually makes the interviewer feel as if you're looking away. Instead, look directly at the video camera you are
using for your interview. Although you're not making eye contact in the traditional sense, this is the way that the
interviewer perceives that you're looking straight ahead.

Be aware of interruptions – Since you're used to living in the house, it can be easy to forget to turn off a
phone or not warn family members to give you some privacy. Treat a Skype interview the same as you would
an in person interview.

Practice in front of a mirror – During the interview, you can see yourself in the video camera, which can
be startling if you have never seen yourself speak. It’s important to get familiar with your own facial
expressions so that it doesn’t distract you in the interview

Mind the background – Your surroundings can say a lot about how you've prepared for the interview, so it's
important to put your best foot forward. Try to shoot against a white wall or a warm colored one and have any
relevant certificates in view.

Avoid patterned clothing – Wear a shirt that's business casual as if you were at a face-to-face interview.
Avoid patterns that come across as too loud on screen, such as anything floral or bright stripes. Clothing can
distract the interviewer from the information conveyed during the conversation, so it's important to plan your
outfit carefully.

Test audio and video – Just because your laptop has a built-in video camera and microphone doesn't mean
the quality is up to par. Instead, test out the video and audio capabilities on your computer and decide whether
you need to buy a headset with a microphone or an attachable video camera. Before the interview, some
companies may send their own video devices to applicants.

Add extra enthusiasm – Any news announcer will tell that your reactions translate differently when on-
screen, so it's important to compensate with extra enthusiasm and concise answers. Additionally, speak
succinctly and remember that speed is important.

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Interview Journal Form

Stop for a moment and reflect on your interview experience. Completing this reflection after each of your
interviews will help you continually improve your interview skills, and it will provide you with a useful record
during your Co-op terms.

Consider your responses to the questions that you were asked, as well as the questions you posed to the
interviewer(s) and any non-verbal cues you noticed. Also note any feedback you may have received from the
interview(s) or a Co-op Coordinator.

Name of Organization and Department:_________________________________________________

Name and Title of Interviewer(s):______________________________________________________

Position Interviewed For:____________________________________________________________

Date, Time, and Duration of Interview:_________________________________________________

What went well during the interview? What qualities or experience impressed the interviewer(s)? Which
questions did I answer well?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
What didn’t go well during the interview? Why? What questions did I find challenging to answer? How would I
change my answer(s) in the future? What would I do differently in my next interview?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

What did learn from this experience? Document any additional thoughts on the company, the interviewer, or
the interview.
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
Other Comments:
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________

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Reference - Professional Format

Header (Exactly the same as your Resume and Cover letter)

Full Name of Reference (First & Last Name)

Person’s Title
Company Name
Full Address
City, Province, Postal Code
Phone
Email
• Relationship to you

Ryan Howard
1111 Broadway, Vancouver BC V5T 4S2
rhoward@sfu.ca
604-436-3354
References
Mr. Michael Scott
Office Manager
Dunder Mifflin
1055 East Hastings
Burnaby, BC V6H 1N7
Phone: 604-895-4320
Email: mscott@hotmail.ca

• Michael was my direct supervisor from August 2011 to January 2013

Key points when using references

• Provide current or former supervisors as references (2-3 people)
• Acceptable references are professors or teaching assistants
• State the person’s relationship to you to prevent confusion and provide context
• Ensure that your references are aware of your job search and can talk about some of your key skills
and achievements
• References can include the following:
o Former supervisors from work or volunteer experience
o People you've done freelance work for
o Social clubs on campus you have participated in
o Teaching assistants
o Professors

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Other Resources
SFU Online Learning Community: www.sfu.ca/olc
SFU has an Online Learning Community that contains a wealth of career development and learning
information and resources. Among many others, there are several sections that contain valuable interviewing
information and activities. Some areas require login - use your SFU computing ID and password to log into the
site.

SFU Career Services: http://www.sfu.ca/career.html

Amongst many other services, SFU’s Career Services offers a host of interview resources, handouts, and
advisors to help you develop your interview skills.

SFU InterviewStream: https://sfu.interviewstream.com

Would you like to see and hear yourself answering interview questions? You can select predefined questions
designed for you to practice. You will need to create an account using SFU ID and have a working webcam.

Berkeley: https://career.berkeley.edu/MM/Videos-Interviews.stm
Cando Career: http://candocareer.com/job-interview-questions/interviewing-help.htm
Career Playbook: www.careerplaybook.com/guide/prepare_for_job_interview.asp
Government of Canada:
www.worksearch.gc.ca/content_pieces.jsp?category_id=300&crumb=1241&crumb=80&crumb=146
HITEQUEST: www.hitequest.com
Quint Careers: www.quintcareers.com/interview_questions.html
University of Kent: http://www.kent.ac.uk/careers/intervw.htm
The Code Project: www.codeproject.com/KB/work/TechInterviewTips.aspx
Think Energy Group:
www.thinkenergygroup.com/think.nsf/InfoNFR/SampleInterviewQuestions?Opendocument

Workshop Evaluation
We welcome your feedback! Take a moment to complete the workshop evaluation at

websurvey.sfu.ca/survey/169148686

Happy Job Hunting!

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