Professional Documents
Culture Documents
Definitions:
Need: Need can be defined as the gap between
optimal health (successful adaptation to
environment) and ill-health (failure of such
adaptation) or equivalently, need can be taken to
mean the required measures and services to bridge
or at least to narrow that gap.
Need might be perceived by client,
professionally defined by doctors according to
scientific parameters, normative as measured
against standards or comparative as indicated with
reference to health indicators of another community.
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Demand: The desire and actual effort involved
in attempting to bridge the gap between
optimal health and ill health (to meet health
needs) through the utilization of health care
services.
In general, demand reflects population health
needs, their ability to pay for service utilization
and availability of services to be used.
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Some times, we use the number of events of
utilization (e.g., number of visits to outpatient clinics,
number of admissions to a hospital) instead of the
number of service users (persons who use outpatient
care or persons admitted to a hospital) in the
numerator of utilization rates.
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Goal: A general term, signifying a desired end, which may be
the change required on a given state, condition or situation or
maintenance of that state, condition or situation.
4. Community concern
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Norm–Standard: A desired state, acceptable level
of health or qualification.
Who decides such norm?
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Medical care: A term used to emphasize the
organization and delivery of curative care.
It is a subset of health care.
Health care system: The totality of organized
efforts at the community, state or national level
to deliver health care in order to attain
predetermined health- related goals.
A health care system implies organized
activities to achieve an optimal level of health
for a defined population (catchment's
population).
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Healthcare Administration
Definition
Healthcare administration is the process by which
knowledge, energies and social structures are
systematically utilized to achieve specific objectives.
Functions
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Failures in administrative functions may be
due to:
- Unqualified administrators
- The complexity of health and healthcare
- Administration itself is a developing discipline
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The purpose of planning
1. To match limited recourses with unlimited
problems
2. To use resources effectively and efficiently:
Minimize or eliminate wasteful use of
resources.
3. To develop the best course of action to
accomplish pre-defined objectives.
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And a plan is a document
containing:
1. Objectives
2. Policies
3. Programmes
4. Schedules and
5. Budget
B. Plan execution
6. Choice of best programme (solution)
7. Implementation of programme
C. Plan evaluation
8. Monitoring and Evaluation.
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General principles in
planning:
Planning must be:
1. Realistic
2. Comprehensive
3. Balanced with respect to central and
peripheral partners
4. Coordinated with other sectors
5. Continuous
6. Able to ensure commitment and flexibility
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The stages of healthcare planning which were
listed previously may be further elaborated
under what is usually described as
(Population-based planning), which will be
further elaborated on Population-based
planning (need oriented planning)
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2. The second step is to decide on priorities.
To decide on which problem to deal with first,
when we have limited resources and we face
more than one problem.
The usual criteria used in this context are:
Extent of the problem
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4. The fourth step is to explore and formulate
alternative strategies to be adopted: their
feasibility, operational choice and the likely
outcome and cost of each alternative is
carefully studied.
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6. The sixth step: The selected programme or plan
is then implemented and the collection of monitoring
data is initiated.
At this phase, the effects of the programme on
clients and on adjacent systems such as the housing
and educational systems are also evaluated.
Any deviation from the planned activities is sorted
out and corrective measures are undertaken.
Implementation requires effective organization and
adequate resources.
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Always write a draft plan on paper or any other
suitable medium. The plan includes background,
objectives, strategies, practical stages and inbuilt
feedback and evaluation parameters.
Population-based planning is faced by two major
obstacles:
a. The type of data required, which encompasses a
variety of aspects, is fairly difficult to acquire
adequately.
b. The social orientation of the approach. It helps to
uncover underlying social and environmental causes
of ill health.
Resource-based planning
This approach follows a similar systematic
process but it is only palliative because it
attempts to relieve crises in the healthcare
system.
It never addresses the deep- rooted problems
behind the unmet needs of the population.
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In this approach, the following
steps are undertaken:
A service to be studied is selected because of under-
utilization or over-utilization problems or physical
deterioration of its building.
The current utilization, together with the past
utilization trends, is determined to determine the
forecasted demand on the service.
The current demand (utilization) is compared with the
expected or forecasted demand and the last is
compared with the maximum current capacity of the
service.
The resources in the study service are readjusted if
necessary to accommodate the projected utilization
or demand.
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The management function
Definition of selected concepts:
a. Accountability: The process by which a
subordinate reports the use of assigned
resources to a designated superior.
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e. Informal group: A group that develops apart from
official management plans and operates as a
subculture within the organization.
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i. Management by objectives: A management
technique, which consists of the following
major components:
1. A superior and subordinate meet to discuss
goals and jointly establish attainable goals for
the subordinate
2. The superior and subordinate meet again to
evaluate the subordinate performance in terms
of the pre- established goals
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THANK YOU
Definition
Evaluation is defined as the systematic
attempt to determine the degree to which means
(programmes) achieve intended (predefined)
objectives and the factors that contribute to or
hinder this achievement.
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EVALUATION MAY BE PERFORMED:
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TAKE INTO ACCOUNT THE FOLLOWING
ELEMENTS OF EVALUATION ALSO:
Relevance: Is the healthcare needed?
Adequacy: The relation between recognized need and allocated
resources
Accessibility: The easiness with which people can use services
when they are in need to do so
Acceptability: The degree of accommodation between client and
provider characteristics
Effectiveness: The extent to which planned objectives are attained .
Efficiency: The extent to which given resources are utilized to
maximize achievable objectives (benefits). A comparison of costs
and benefits.
Impact: The overall effect of a programme on targeted and adjacent
systems or components of the socioeconomic sectors. (Malaria
control, health and agriculture)
2. Why to evaluate?
Three areas of interest may be identified and
related to the purpose of evaluation:
Research
Diagnosis
Administrative control
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3. At what level?
International,
national,
or local,
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5. For whom? This depends on the purpose of
the evaluation.
6. Where? Place and institutions to be covered
7. When? At what stage of the programme?
i.e., preliminary, monitoring or feedback
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MAIN APPROACHES TO EVALUATION
A. Structure approach (structure analysis)
Structure refers to the conditions that surround process of care
including:
o Number and qualification of staff
o Characteristics of resource inputs (buildings, equipment, drugs…
etc.
o Organizational and environmental framework.
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Sometimes, it might be difficult to attribute the
deficiency in process of care to the individual providers or
to the health setting where such providers are working.
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In general, a good quality care is expected to lead to
reduction in basic indicators of population or individual
health.
1. Structure evaluation:
How adequate are the structures in primary
healthcare centers?
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Item of structure Adequacy (as % of expected structure)
Building 89 %
Furniture 92 %
Doctors 50 %
Investigation facilities 76 %
Drugs 77 %
Vaccines 100 %
2. Process evaluation:
Example:
The methodology involved examination of prenatal care cards.
A service item was considered as being carried out if the part
in the card was filled by data related to that item.
If that part was blank, it was considered as if it was not
carried out.
The indicator used was the percentage of cards with written
evidence out of total cards examined.
The table below shows clearly that investigations including
general urine examination were very deficient.
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Activity or procedure % of executed out of
expected processes
Physical examination 59 %
Investigations 24 %
3. Outcome evaluation:
Example:
Total visits, to ANC clinics made by women who
completed their pregnancy, and tetanus toxoid doses
received by them were used here as intermediate
indicators of outcome of prenatal care.
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No. of prenatal care visits % of pregnant women
1–2 53 %
3–4 32 %
5+ 15 %
Total users 66 %
None users 34 %
Doses of Tetanus Toxoid received
0 11 %
1–2 44 %
3–4 40 %
5 5%
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FURTHER EXAMPLES ON EVALUATION
How big the problem How good the What is the What is the
is? preparation is? coverage rate? efficacy
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THE SAME ISSUES IN THE DIAGRAM CAN BE
SUMMARIZED IN THE FOLLOWING STEPS:
1. Definition of the problem and the target
population. The target population includes all
individuals who need to be immunized against
specific communicable diseases. Information about
target population can be obtained from the
following sources:
a. birth certificates.
b. population censuses.
c. special surveys.
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3. Using the data from 1 and 2 above, we can calculate an
intermediate outcome indicator, which is the coverage rate for each
and every vaccine and for different sub- populations if desired:
The greater the value of the efficacy, the greater the protectiveness
of the vaccine
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EVALUATION OF OUTCOME OF INPATIENT CARE
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QUESTIONS
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4. How can you formulate a population-based plan to cover
all newly born babies with basic immunizations for the
next five years? Consider your plan in reference to a
population of 2.5 millions.
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7. Prepare a draft plan to provide a population
of 200 000 inhabiting a district of 450 seq. km.
Within this district, a main population
residence exists. This residential place is close
to the main market in the area. A big general
hospital is located 10 kms from the north
border of the area in the adjacent district.
(Hint: You have limited resources).
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10. What intermediate and ultimate
indicators will you use to evaluate the
outcome of:
A. Control programme of tuberculosis?
B. Effectiveness of prenatal care in a
district?
C. Outcome of curative care in a big referral
hospital.
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THANK YOU
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