SERVICE

QUALITY AND
CUSTOMER
SATISFACTION
ACTIVITY #1 : LET’S WATCH IT!
Copy and paste the link below in you tube…
and take note of the important details about
FRANCHISING....

https://www.youtube.com/watc h?
v=JWdRTaSSijw
After watching the video answer the
questions on the next slide please…
ACTIVITY #2 : ANSWER THIS!
1. Describe what is customer service?
2. How can we delight our guest?
3. Explain the impact of providing a high
quality service.
4. Explain the 5 Dimensions of Service
Quality.
G
u
y
NAME: ____________ DATE:__________
INSTRUCTOR: ______________________
SECTION : _________________________

SERVICE QUALITY AND CUSTOMER

FOLLOWTHIS SATISFACTION
Module 1
FORMAT IN 1. Describe what is customer service? 5pts

ANSWERING THE ANSWER :

2. How can we delight our guest? 5pts

ACTIVITY ANSWER :
3.Explain the impact of providing a high quality service.5pts
ANSWER :
4. Explain the 5 Dimensions of Service Quality. 10 pts
ANSWER :