Solution Description: Espace Uc

eSpace UC
Solution Description
Issue 04
Date 2013-05-08
HUAWEI TECHNOLOGIES CO., LTD.

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Huawei Proprietary and Confidential

Issue 04 (2013-05-08) i
Copyright © Huawei Technologies Co., Ltd.
eSpace UC
Solution Description Contents
Contents
1 Introduction to the eSpace UC Solution ............................................................................... 1

1.1 Overview ...................................................................................................................................................................... 1
1.2 Architecture .................................................................................................................................................................. 2
1.3 Design Principles .......................................................................................................................................................... 3
1.3.1 Advanced Technical Architecture .............................................................................................................................. 3
1.3.2 Diverse ICT Services ................................................................................................................................................. 3
1.3.3 Open Service Development Architecture ................................................................................................................... 3
1.4 Advantages.................................................................................................................................................................... 3
1.5 eSpace UC Solution Components ................................................................................................................................. 5
1.6 Highlights ..................................................................................................................................................................... 6
2 Solution Architecture............................................................................................................... 8
2.1 System Architecture ...................................................................................................................................................... 8
2.2 Terminal Access Layer .................................................................................................................................................. 8
2.3 Call Control Layer ........................................................................................................................................................ 9
2.4 Service Layer .............................................................................................................................................................. 10
2.5 Management Layer ..................................................................................................................................................... 11
3 eSpace UC Solution Network ............................................................................................... 12

4 Services and Functions .......................................................................................................... 16
4.1 IPT Services ................................................................................................................................................................ 16
4.1.1 Voice Services .......................................................................................................................................................... 16
4.1.2 CDR ......................................................................................................................................................................... 19
4.1.3 Console System ....................................................................................................................................................... 21
4.1.4 Voice Conference ..................................................................................................................................................... 23
4.2 UC Services ................................................................................................................................................................ 24
4.2.1 Linkage Between eSpace Desktop and an IP Phone ................................................................................................ 24
4.2.2 eSpace Mobile ......................................................................................................................................................... 25
4.2.3 eSpace PC Desktop .................................................................................................................................................. 28
4.2.4 ONLY Service .......................................................................................................................................................... 32
4.3 Unified Messaging Services ....................................................................................................................................... 33
4.4 Multimedia Conference .............................................................................................................................................. 36
4.5 Supported Terminals ................................................................................................................................................... 39
4.5.1 eSpace Client ........................................................................................................................................................... 39
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eSpace UC
4.5.2 eSpace LMT............................................................................................................................................................. 41

4.5.3 eSpace SoftPhone .................................................................................................................................................... 42
4.5.4 eSpace IAD .............................................................................................................................................................. 42
4.5.5 IP Phone ................................................................................................................................................................... 45
4.5.6 eSpace 7900 IP Series .............................................................................................................................................. 48
4.5.7 eSpace 8950 Series .................................................................................................................................................. 51
4.5.8 eSpace Wifiphone i62 Series ................................................................................................................................... 53
5 Openness ................................................................................................................................. 56
5.1 Signaling and Protocol Distribution............................................................................................................................ 56
5.2 Signaling ..................................................................................................................................................................... 57
5.3 Protocol ....................................................................................................................................................................... 59
6 Integration ............................................................................................................................... 60
6.1 Hotel Voice Communication Solution ........................................................................................................................ 60
6.2 Recording Solution ..................................................................................................................................................... 61
6.3 AD Integration ............................................................................................................................................................ 62
6.4 OCS Integration Solution............................................................................................................................................ 63
6.5 Outlook Integration Solution ...................................................................................................................................... 63
6.6 Connection with Huawei Telepresence Conference.................................................................................................... 64
7 Reliability ................................................................................................................................ 66
7.1 Cluster Backup............................................................................................................................................................ 66
7.2 ACD Redundancy ....................................................................................................................................................... 67
7.3 IVR Redundancy ........................................................................................................................................................ 67
7.4 IAD Power-Off Survival and Network Interruption Survival ..................................................................................... 67
8 Maintainability ....................................................................................................................... 68
8.1 Centralized Management ............................................................................................................................................ 68
8.2 Batch NE Configuration ............................................................................................................................................. 69
8.3 Centralized NE Monitoring ........................................................................................................................................ 69
8.4 Batch NE Upgrade ...................................................................................................................................................... 73
9 Security .................................................................................................................................... 74
9.1 Multi-Level Security Management ............................................................................................................................. 74
9.2 Access Security ........................................................................................................................................................... 76
10 Technical Specifications ...................................................................................................... 77

11 IPCC ....................................................................................................................................... 79
11.1 Huawei eSpace UAP3300 ......................................................................................................................................... 79
11.2 Technical Specifications ........................................................................................................................................ 81
11.3 IVR Feature And Function ........................................................................................................................................ 82
11.4 WebService Interface ................................................................................................................................................ 83
11.4.1 eSpace Business Intelligent Report ...................................................................................................................... 83
11.4.2 1.1.1 Trunk Report ................................................................................................................................................. 83
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eSpace UC
11.4.3 1.1.2 VDN Report .................................................................................................................................................. 83

11.4.4 1.1.3 IVR Report .................................................................................................................................................... 83
11.4.5 1.1.4 Skill Report ................................................................................................................................................... 83
11.4.6 1.1.5 Agent Report ................................................................................................................................................. 84
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eSpace UC
Solution Description 1 Introduction to the eSpace UC Solution
1 Introduction to the eSpace UC

Solution
1.1 Overview
Huawei is a leading global ICT solutions provider and its products and solutions have been
deployed in over 140 countries, serving more than one third of the world's population.
Huawei Enterprise is one of Huawei's three Business Groups (BGs). By leveraging Huawei's
strong R&D capabilities and comprehensive technical expertise, we tailor Custom networking
and Communication Solutions for the enterprise business domain. We understand customer
needs and are committed to providing wide-ranging and efficient ICT solutions and services to
enterprise customers of all sizes. Our Esteemed Clientele include leaders in many vertical
markets, such as government and public sector, finance, transportation, electric power, energy,
commercial businesses, and ISPs. Huawei's leading solutions and services cover Unified
communications and collaboration (UC&C), IP network infrastructure and innovations in cloud
computing & data center management.
Huawei eSpace Unified Communications (eSpace UC) solution integrates voice, data, video,
and workflow technologies, and can be widely used in applications ranging from home offices
to large enterprises. Secure eSpace UC devices are available anytime, anywhere to enable
enterprise employees to use voice over IP (VoIP), collaborative conferencing, remote training
and office applications. It helps customers reduce communication costs, improve work
efficiency, and optimize operational modes.
Huawei eSpace UC is a solution under SIP that support, SIP trunks, ip terminals (IP phones,
and softphones) register. It include Unified Messange Services that include Instant Message,
precence, IP Contac Center (IPCC), one number link to you (ONLY),
Figure 1-1 shows the services and functions that Huawei UC provides.
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eSpace UC
Figure 1-1 Huawei Communication and Collaboration
Huawei’s eSpace UC solution provides enterprises with advanced and seamless communication
and collaboration experience. It enables users to access integrated audio, video, instant
messaging (IM), and conferencing functions from a variety of terminals, including fixed-
line phones, mobile phones, PCs, and tablets.
The solution integrates multiple communications modes such as text, voice, data, and video,
allowing users to collaborate using any device, through any network, anywhere, and anytime.
Enterprises adopting the UC solution can look forward to superior user experience, enhanced
productivity, decision-making efficiency, and reduced travel expenses.
The security of the solution and its capability for third-party application integration enable
enterprises to implement various communication and collaboration functions.
The solution adopts a comprehensive, open, and integrated architecture in which Call Control,
Application Services and Managements are separated. The solution uses a four-layer
architecture, which consists of integration, application, control, and terminal layers, as shown
in Figure 1-2.
1.2 Architecture
Figure 1-2 Huawei UC solution architecture

eSpace UC
Located at the application layer, UC application servers provide UC services. Located at the
control layer, communications servers provide audio control services. Located at the access
layer, access devices and terminals provide rich access modes.
1.3 Design Principles

1.3.1 Advanced Technical Architecture
Based on a carrier-class technical architecture, advanced design concepts, and
telecommunications products, the Huawei UC solution provides high reliability, stability,
cost-effectiveness, and rapid deployment. The UC solution provides an end-to-end solution
for enterprises with the following devices:
Terminals
Access devices
Bearer devices
Soft switches
Network management devices
Business management devices
1.3.2 Diverse ICT Services

Service innovation is the main driving force for information-enabled enterprises. The Huawei
UC solution integrates computer technology (CT), information technology (IT), and office
system services to bring the following benefits:
Uniform and convenient QoE
Streamlined enterprise work flows
Improved service quality
1.3.3 Open Service Development Architecture

The Huawei UC solution uses an open architecture with standard, open interfaces for service
development. Huawei provides a secondary development package that enables enterprises or
authorized third parties to acquire secondary development capability so they can construct an
information-enabled industrial chain.
1.4 Advantages
Huawei eSpace UC solution has the following advantages:
1.4.1 Distributed Conference

Distributed Voice Conference
Distributed voice conference adopts the mechanism of distributed processing of audio
resources to reduce the usage of enterprise WAN bandwidth. For instance, in a 6-party
conference, if 5 parties locate in the same region, the WAN bandwidth consumption is
only 1/6 of the concentrated conference.

eSpace UC
Distributed Multimedia Conference

Just as the distributed voice conference, the distributed multimedia conference deploys
media resource servers in a distributed manner. The video and data streams are
transmitted within the LAN directly for users within the same internal network so as to
lower the enterprise WAN bandwidth usage.
1.4.2 Mobility
Consistency of experience on various terminals
Aside from the PC client, Huawei eSpace UC 2.0 solution offers tablet PC client, mobile
client. And unified user experience is provided across these clients.
4-in-1 functionality for mobile client
Huawei eSpace UC solution offers integrated solution that can provide voice, video, IM
and conference functionalities all in one client. By bring in various terminals, such as
landline phone, mobile phone & computer, Huawei UC solution can help enterprises
boost efficiency, make quick decisions and reduce the cost of business travels.
One-key switch between various terminals during call
User can define the one-key switchover number. Press the corresponding key during a
call and the call can be switched over from the mobile phone (Packet Switched Domain)
to IP phone or from IP phone to the mobile phone (Circuit Switched Domain).
Calling mode auto-adjustment
Mobile client can select the calling mode intelligently; VoIP calling is prioritized to save
communication cost. If the wireless network is unreachable, mobile client can auto-
switch to CTD mode to ensure the success of proceeding calls.
1.4.3 QoS Assurance

Auto-adaption of voice codec
Huawei eSpace UC 2.0 solution can support Opus codec and offer the best coding and
transmission method based on current VoIP network environment parameters, such as
delay, jitter, and packet loss rate so that service experience can be guaranteed even
during the fluctuation of network quality. When network quality deteriorates, low-
bandwidth codec is adopted to ensure basic calling. When the network quality is good,
wide-band codec is adopted to improve user experience. More importantly, voice quality
can be kept at a relatively stable state and changes smoothly.
Voice Quality Monitoring (VQM)
Auto-upload of voice quality statistics is supported to provide the administrator with
real-time data on the network quality so that necessary measures can be taken in time to
keep the network stable and network management efficiency can be improved.
1.4.4 Security
End to end encryption mechanism for communication process security: voice server,
voice gateway, voice terminal support signal and media encryption(TLS/SRTP)
Public network access security
Take the mobile office scenario into fully consideration, support mobile client and PC
client external network access and ensure communication security via VPN access
technology
Encryption of enterprise sensitive data

eSpace UC
Enterprise unified communication data usually resides on UC servers and enterprise user
personal terminals. Server side data includes corporate directory (including user account,
password, contact information, department information, etc.) Enterprise user side data
includes locally saved message records, voice messages. Huawei UC 2.0 solution has
applied security assurance measures on all those data.
1.4.5 Reliability
mTCA hardware platform and SUSE Linux software platform, telecom level reliability
99.999%
Multi-level reliability architecture:
1. Call AS geographic redundancy;
2. Call AS dual server;
3. USM (Unified Session Manager) geographic redundancy;
4. U1900 Series local survivability;
5. IP Phone multi-point registration;
6. IAD power-off survival and local switching
Dual center geographic redundancy
When the central node is faulty or disconnected from branch nodes:
Each branch node becomes an independent IP PBX in a survivable mode. SIP users can
register with branch nodes.
The follow basic call function remains available for users on branch nodes.
Active calls, music on hold, announcement, authorization code, automatic operator
(automatic switch board), CDR, and conference
On survival mode all the eSpace U19xx supports the eSpace Desktop on local and remote
sites.
1.5 eSpace UC Solution Components

The eSpace UC solution provides a variety of services and applications, and supports multiple
access terminals.
The eSpace UC solution meets the diversified communication requirements of small, medium,
and large enterprises in different industries, and helps these enterprises optimize
communication and operating modes and improve competitiveness.
The eSpace UC solution contains the following systems:
Service layer
The Meeting Server, eServer, mobile access agent (MAA), Console Server, CDRServer,
and unified messaging system (UMS) are deployed at the service layer and provide the
following functions:
− Multi-media conferences
− CDR management
− Rich communication services in cooperation with clients
− Unified message management
− Console functions

eSpace UC
Call control layer

Being a core device, eSpace U1900 functions as a gateway and provides a variety of
calling services, including voice, fax, web, and short message service (SMS)
Terminal access layer
The eSpace UC solution provides rich communications methods for online collaborative
office, and supports various terminals, including the eSpace Desktop, eSpace Mobile,
analog phones, and IP phones. Various services, such as IM, status presentation,
corporate directory, voice mailbox, and conference, are available to these terminals.
Management layer
The BMU and eSight are management devices in the eSpace UC solution.
− The BMU manages numbers, accounts, conferences, CDRs, SoftConsole, and self
services.
− The eSight monitors, upgrades, and configures NEs including the unified gateway,
IAD, SBC, and IP phones in batches.
1.6 Highlights
The eSpace UC solution has many architectural, integration, and security highlights.
Table 1-1 lists the eSpace UC highlights.
Table 1-1 eSpace UC solution highlights
Highlights Description
Convenient The eSpace UC provides convenient service management functions for
service enterprise administrators to access web pages to manage enterprise
management services and for users to customize services to meet personal
requirements.
Full set of In addition to basic voice services, the eSpace UC solution provides
services supplementary services, multimedia services, and unified messaging
services.
Open system The eSpace UC uses abundant application developing interfaces to
architecture connect to third-party systems.
High The eSpace UC supports two-node cluster backup.
performance Data on the active and standby eSpace U1980s are synchronized to
and reliability ensure that the calling function is not affected during the switchover
between the active and standby eSpace U1980s. The eServer, BMU
and Oracle also support two-node backup.
The eSpace UC supports local regeneration.
The IAD in the eSpace UC solution supports network interruption
survival and power-off survival.
Quality of The eSpace UC provides comprehensive QoS guarantees.
service (QoS) The eSpace UC provides multiple encoding and decoding modes,
guarantee and the average time for dynamic voice encoding switching is less
than 60 milliseconds.
The eSpace UC supports anti-jitter caching, echo cancellation,

eSpace UC
Highlights Description
silence compression, comfort noise generation, automatic gain
control, and packet loss compensation.

eSpace UC
Solution Description 2 Solution Architecture
2 Solution Architecture
2.1 System Architecture

The eSpace UC solution involves multiple types of devices such as terminals, access devices,
bearer devices, network management devices, and service management devices. These
devices provide an end-to-end solution for enterprises.
Figure 2-1shows the system architecture of the eSpace UC solution.
Figure 2-1 System architecture diagram
2.2 Terminal Access Layer

Terminals such as IADs, IP phones, analog phones, eSpace Softphone, eSpace Desktop and
eSpace Mobile are deployed at the terminal access layer.
Table 2-1 describes functions of each terminal.

eSpace UC
Table 2-1 Functions of each terminal
Terminal Function
IAD By adopting standard voice codec and
compression techniques, the IAD encodes
voice signals, encapsulates them into IP
packets, and sends the IP packets to a
specified media gateway through the IP
network.
eSpace Desktop An eSpace Desktop integrates multiple
communication modes and provides the
self, call, SMS, instant messaging, and
conferencing services.
eSpace SoftPhone An eSpace SoftPhone is a soft terminal that
supporting various voice and video
communication services.
IP phone An IP phone is a SIP-based terminal that
supports various voice and video
Analog phone An analog phone supports common voice
eSpace Mobile An eSpace Mobile provides voice services
and instant message services to implement
mobile office.
2.3 Call Control Layer

The eSpace U1900 series gateways are deployed at the call control layer.
The eSpace U1900 series are equipped with advanced software and hardware and provide rich
services and flexible networking. The eSpace U1900 series provide reliable and high-quality
voice services for enterprise networks and industry networks in different scales.
The eSpace U1900 works with VxWorks, it is a real-time operating system of High
Reliability, and this OS is open and standard on the telecommunication industry
Table 2-2 describes the models and application scenarios of the eSpace U1900 series. For
details, see the eSpace U1900 Unified Gateway Product Documentation.
Table 2-2 Product models and application scenarios of the eSpace U1900 series
Product Model Application Scenario

eSpace U1910 A group of smaller than 100 UC users.
eSpace U1911 Supports a maximum of 100 users.
eSpace U1930 A group of more than 100 and smaller than

eSpace UC
Product Model Application Scenario

300 UC users.
eSpace U1960 Supports a maximum of 1,000 users.
eSpace U1980 A group of more than 300 and smaller than
20000 UC users.
Recording and Switching Phone System Announcements

The eSpace U19xx supports phone system announcements in different languages. The current
eSpace U1980 version provides file packages of the phone system announcements in twelve
languages (Chinese, Chinese and English bilingual, American English, British English,
Brazilian Portuguese, European Portuguese, European Franch, Arabic, European Spanish,
Latin Spanish, Russian, and Dutch), and the default language is bilingual (Chinese and
English).
You can load a corresponding file package of the phone system announcements to switch the
announcements, the filestorage capacity is 256mb it around 60min. If the required language is
not supported by the eSpace U19xx version, you can record the phone system announcements
in the desired language and load the recording file.
The resurces for announcements and music on hold are localy en each gateway.
2.4 Service Layer

This topic describes the components at the service layer in the eSpace UC solution.
Table 2-3 describes the components at the service layer.
Table 2-3 Components at the service layer
Component Description
eServer The eServer provides login, status display,
instant message (IM), and group services.
CDRServer The CDRServer converts Unified Gateway
CDRs into binary CDR files and stores them
in a specified directory. The CDRServer
provides an FTP interface to transfer binary
CDR files to the BMU server or third-party
charging software.
Console Server The Console Server communicates with the
unified gateway to provide console
functions.
Meeting Server The Meeting Server provides the
multimedia conference function.
UMS The UMS stores and manages messages
from different sources in a unified manner,

eSpace UC
Component Description
and provides voice mailbox and fax mailbox
services.
MAA MAA allows eSpace mobile clients to
connect to the MAA server.
2.5 Management Layer

This topic describes the BMU and eSight at the management layer in the eSpace UC solution.
Table 2-4 describes the components at the management layer.
Table 2-4 Components at the management layer
Component Function
BMU After accessing the BMU on web pages, an
enterprise administrator can manage
accounts and services, and synchronize
contact information from a third-party
corporate directory to the BMU, which
facilitates unified management of enterprise
services.
eSight The eSight provides alarm, performance,
configuration, and security management
functions for NEs. NEs include the Unified
Gateway, IAD, SBC, IP phone, storage
device (disk array), database, router, switch,
firewall, and load balancer.

eSpace UC
Solution Description 3 eSpace UC Solution Network
3 eSpace UC Solution Network
The eSpace UC solution is implemented with the Unified Gateway as the core voice switch ,
the IAD as the VoIP(Voice over IP)/FoIP(Fax over IP) access gateway, and the eSpace
desktop, IP phone and SoftConsole as the terminal access device. With the feature of no area
restriction, this solution is applicable not only to small enterprises, but also to medium and
large enterprises, industries, and government offices with branches all over a country or the
world.
Network
Figure 3-1 shows the eSpace UC network.

eSpace UC
Figure 3-1 eSpace UC network
Application Description
At the headquarters, application servers are deployed to provide services on the entire
network. The application servers include the Meeting server, eServer, MAA, UMS,
eSight, CDRServer, and Console server. The BMU manages enterprise services in a
unified manner. The eSight manages various NEs such as the eSpace U1900, IAD, IP
phone, and SBC in a unified manner.
At the headquarters, eSpace U1900 series are deployed to function as the call control
gateway. In branches, eSpace U1900 series are deployed to function as the local gateway
to provide outgoing call routing and local switch.
The supported terminals are analog phones, IP phones, eSpace Softphone, eSpace
Desktop and eSpace Mobile.
Security access devices such as SBC can be configured between the MAA and external
networks to enable communication between eSpace Mobile and intranet clients.
Table 3-1 describes NEs on the eSpace UC network.
Table 3-1 NE description
NE Function
Call control gateway An eSpace U1900 is used as the call control
gateway based on the site requirements. It
provides SIP registration, voice control, and

eSpace UC
NE Function
conference control services for eSpace
clients.
Trunking gateway The trunking gateway connects the
enterprise intranet and the carrier's PSTN. It
uses eSpace U1900 series based on site
requirements.
Local gateway An eSpace U1900 is used as the local
gateway based on the site requirements. It is
used to route outgoing voice calls.
eServer The eServer provides login, instant message
(IM), and group services. It includes the
following components:
eSpaceEnteMonitor: a monitor that
monitors the running status of
eSpaceEntIMServer and
eSpaceEntIMGServer.
eSpaceEntIMServer: a messaging server
that provides the login, IM, image and
signature setting, status presenting, file
transfer, and address book services for
eSpace.
eSpaceEntIMGServer: a group
messaging server that provides group
services for eSpace.
Meeting Server The Meeting Server is deployed to provide
multimedia conferences.
MAA Mobile access agent is for eSpace mobile
clients to the MAA server.
UMS After being connected to eSpace U1900
series using SIP, the UMS stores and
manages messages from different sources in
a unified manner, and provides voice
mailbox and fax mailbox services.
CDRServer The CDRServer converts Unified Gateway
CDRs into binary CDR files and stores them
in a specified directory. The CDRServer
provides an FTP interface to transfer binary
CDR files to the BMU server or third-party
charging software.
Console Server The Console server communicates with the
Unified Gateway to implement console
system functions.
IP Phone IP phones connect to the IP network, not the
traditional switching telephone network. IP
phone set models used in the UC solution

eSpace UC
NE Function
are eSpace6800s and eSpace7800s.
SoftConsole The SoftConsole functions as an attendant
system in the eSpace UC solution. Using the
SoftConsole, an attendant can answer and
transfer calls.
eSpace SoftPhone An eSpace SoftPhone is a soft terminal that
supporting various voice communication
service.
eSpace Desktop An eSpace Desktop integrates multiple
communication modes and provides the
self, call, SMS, instant messaging, and
conferencing services.
eSpace Mobile An eSpace Mobile provides voice services
and instant message services to implement
mobile office.
IAD As the media access gateway of VOIP, the
IAD converts analog voice data into IP
packets and transmits data through the IP
network.
BMU Using the Browser/Server structure, the
business management unit (BMU) provides
functions such as service configuration,
phone conferencing, and CDR management.
Users can configure complicated services on
the BMU graphical user interfaces (GUIs).
eSight As the local NMS for eSpace UC products
in the network, the eSight implements
operations and maintenance requirements
such as deployment, routine maintenance,
troubleshooting, upgrade, and expansion.

eSpace UC
Solution Description 4 Services and Functions
4 Services and Functions
4.1 IPT Services

The eSpace UC solution provides basic IPT services including the basic voice, CDR,
SoftConsole and Voice Conference services.
4.1.1 Voice Services

The eSpace UC solution provides basic, supplementary, and advanced voice services.
Table 4-1 describes the voice services in the eSpace UC solution.
Table 4-1 Voice services
Voice Service Description

Basic Voice Services Voice call Calls between intra-office users
PSTN incoming and outgoing
calls
IP incoming and outgoing calls
Point-to-point video communication
Call right control
Number analysis and processing
Voice processing, encoding, and decoding
SNTP
Faxing
Supplementary Local number query service

Services
Calling line identification (CLI) Calling line identification
services presentation (CLIP) service
Calling line identification

eSpace UC
restriction (CLIR) service

Calling party name display
service
Forcible display of calling
number service
Call forwarding services Call forwarding unconditional
(CFU)
Call forwarding no reply
(CFNR) service
Call forwarding busy (CFB)
service
Call forwarding offline (CFO)
service
Call forwarding conditional
(CFC) service
Call transfer service
Call hold services
Call park service
Call waiting service
Three-party calling service
Password change service
Simultaneous ringing service
Sequential ringing service
Distinctive ring tone service
Pickup service Group pickup service
Designated pickup service
Multi-number service
Number change service Number change on the same
phone
Number change on different
phones
Call busy service Registered call on busy (RCB)
service
Call back on busy (CBB)
service
Secretary services Secretary service
Secretary station service

eSpace UC
Advanced manager secretary

service
Do not disturb (DND) service
Absent user service
Alarm clock service
Hotline service Non-immediate hotline service
Immediate hotline service
Privilege services Break-in service
Forced release service
Privileged user service
Direct inward dialing (DID) service
Automatic switchboard service
PBX group line selection service
Remote activation service
Canceling all services
Advanced Services User right level management Right levels for supplementary
services
Outgoing-call right levels by
time segment
Trunk preemption for higher-
right-level users
Call barring policies Call barring by calling number
Call barring by called number
Call barring by blacklist or
whitelist
Call barring by VoIP domain
Call barring by password
Call barring by card number
and password
Calling number authentication
Call barring by location
Anonymous call barring
Time-limited out-office calls
Intelligent route Route by time segment

eSpace UC
Route by charge rate

Route by percentage
Reroute on call failures
Route load balancing
Route by user right level
Trunk link balancing
Class of service on extension

The user right levels are classified into the following ascending priorities: Default, Normal,
Advanced, and Super. If you do not set a user right level when adding the user, the user is in
Default level.
Class of service on Trunks
To control calls that go through trunks, the eSpace U19xx assigns the following rights to
trunks:
• Inter: intra-office call.
• Local: local call.
• DDD: national toll call.
• IDD: international toll call.
The trunk-based call restriction prevents a user from making outgoing calls after making an
incoming call to the eSpace U19xx, which forms toll fraud. For example, a PSTN user may
dial 0xxx instead of an extension number after the user calls the eSpace U19xx switchboard
through the E1/T1 trunk.
In the trunk-based call restriction scenario, call restriction varies according to trunk and
calling number prefix as follows:
• If you do not limit the call right for the trunk or the calling number prefix, the call is
allowed.
• If you limit the outgoing call right for the trunk and calling number prefix at the same
time, the call is restricted.
By combining the two outgoing call rights, the eSpace U19xx can restrict some incoming
calls of a trunk, while allows incoming calls of specified calling parties.
4.1.2 CDR
In the eSpace UC solution, the CDR management system consists of the CDR server, and the
CDR management modules on the Unified Gateway and BMU.
Network
Figure 4-1 shows the CDR management system network.

eSpace UC
Figure 4-1 CDR management system network
The CDR server converts Unified Gateway CDRs into binary CDR files and stores them in a
specified directory. The CDR server provides an FTP interface to transfer binary CDR files to
the BMU server or third-party billing software.
Functions
Table 4-2 describes the CDR management functions.
Table 4-2 CDR management functions
Function Description
Provide a CDR FTP interface The CDR FTP interface enables the Unified
Gateway billing system to provide CDRs for
third-party billing systems and billing centers
openly and securely.
Integrate CDR Query CDRs Users can use any of the following search
console functions criteria to query CDR files from the
CDRServer:
Calling number
Called number
IP address of the device where CDRs are
located
CDR generation time
Delete historical Users can delete CDR files from the
CDRs CDRServer to free up disk space.
View CDR pool Users can view the CDR pool status of a
information Unified Gateway host on the CDRServer

eSpace UC
according to the Unified Gateway host IP
address.
Control CDR Users can set the CDR transfer status. When
transfer new CDRs are generated in the Unified
Gateway CDR pool, the Bill server determines
whether to move CDR files to the original
CDR folder according to the CDR transfer
status.
4.1.3 Console System

The Console system communicates with the Unified Gateway to provide services and with the
BMU to configure services and queries CDRs.
Table 4-3 describes the Console system functions.
Table 4-3 Console system functions
System configuration The Console system supports configurations of
connection information, special prefixes, audio,
security, enterprise address books, and binding from
phone numbers to hard phones such as IP phones.
Automatic call distribution The Console system supports call distribution
schemes including the automatic call distributor
(ACD), virtual user (VU), direct call forwarding to
night service, direct call forwarding to VU,
forwarding to queue on all busy, and forwarding to
queue on all agent busy and then to VU on timeout.
The Console system also supports registration and
deregistration of forcible forwarding to night
service, night service number configuration, and
queuing time configuration.
Basic call The Unified Gateway uses SIP to communicate
with the SoftConsole, and regards the SoftConsole
as an SIP user. The Console system, like a common
user, has the following basic call functions:
Answers and rejects incoming calls.
Initiates and ends calls.
Holds and unholds calls.
Breaks in calls.
Forcibly releases calls.
Performs second dialing.
Agent Set personal agents If an attendant who has joined a SoftConsole group
to busy or idle does not want incoming calls to the SoftConsole
group to be connected to the personal Console

eSpace UC
system, the attendant can set the personal agent to
busy. If the attendant wants the incoming calls to be
connected to the personal Console system, the
attendant can set the personal agent to idle.
Queue incoming If all attendants in a SoftConsole group are busy, all
calls calls to the SoftConsole group will be responded to
with an RBT, and are queued in a time order for
attendants to answer. When an attendant hangs up,
the incoming call queued the earliest is connected to
the attendant.
Transfer calls After answering a call, an attendant can transfer the
call to another attendant as required by the calling
party. The Console system supports call transfer,
multi-call hold, specified-attendant answering, and
multi-call quick transfer.
Record calls An attendant with recording rights can record local
calls.
Display agent status The Console system obtains the status of attendants
and agents in real time and displays the status in the
busy/idle status area.
Query attendant The Console system supports attendant status query.
status
Bind to hardware The SoftConsole can be bound to hard phones so
terminals that calls can be answered on the hard phones and
controlled on the SoftConsole. The call control
functions include assistant dialing, call hold, call
transfer, and specified-attendant answering.
Night service Night service numbers can be configured for
SoftConsole groups. When all attendants are busy
or offline, or log out, calls are forwarded to night
service attendants or VUs with announcements.
Enterprise address book Enterprise address books on the Console server can
be connected to, bound to, and disconnected from
the LDAP server from V1 to V3.
Call records Call records can be displayed and maintained in the
Console system. Phone numbers in call records can
be clicked on to dial. Latest call records can be
displayed on the SoftConsole home page in real
time.
Calling party information display When there is an incoming call, the Console system
rings the phone, displays calling party information,
plays announcements from the PC loudspeaker, and
displays a dialog box if the web page is minimized
to the tray.
Hotel Set call rights Call rights can be set for intra-office numbers. The

eSpace UC
application rights include the local call right, national toll call
management right, and international toll call right.
Set the DND service If a user does not want to be disturbed by incoming
calls, the user can set the DND service. Then other
users who call the user will hear a DND
announcement or a busy tone.
Set the wake-up After the wake-up service is set for a user, the user's
service phone rings to wake up the user at the specified
time, or a message is sent to an attendant, asking the
attendant to determine whether to wake up the user.
Use one key to All services configured for a specified number can
restore services be restored to initial services using one key.
Set the night service After the night service is set, all calls to the Console
system will be forwarded to a preset night service
extension.
Query CDRs Call information about specified numbers can be
queried. The information includes the call type, call
duration, call time, and called number.
Modify user Detailed user information in the enterprise book can
information be modified.
4.1.4 Voice Conference

Two or more users can use phones to hold voice conferences.
Table 4-4 describes the voice conference services.
Table 4-4 Voice conference services
Service Description
Scheduled Dialing in The Participants dial the preset access code (created or
conference assigned by system) and password to join conferences.
System The eConference calls participants at the scheduled time by
convening the reserved lapse. The participants pick up phones to join the
conference.
Moderator The conference moderator calls participants to join the
convening conference.
Instant conference When no conference is reserved, the conference moderator
can call participants to hold an instant conference.

eSpace UC
4.2 UC Services
The eSpace UC solution provides basic UC services including the phone linkage, eSpace
Desktop, eSpace Mobile and ONLY services.
4.2.1 Linkage Between eSpace Desktop and an IP Phone

The eSpace UC solution supports the linkage between eSpace Desktop and an IP phone to
improve the voice quality.
Implementation Scheme
The administrator sets the service number of an UC account to be a linkage number and
enables the linkage service for the UC account during account registration.
The service number of the UC account can be used as the login number on an IP phone.
After the IP phone registers with the U1900 and the user logs in on the IP phone, the user
can enable or disable the linkage on eSpace Desktop.
When there is an incoming call, eSpace Desktop and the IP phone ring at the same time.
The user can use either eSpace Desktop or the IP phone to answer the call. During the
conversation, the user can switch between eSpace Desktop and the IP phone.
Functions
Table 4-5 describes the functions of eSpace Desktop when linked with an IP phone.
Table 4-5 Functions of eSpace Desktop when linked with an IP phone
Enabling/Disabling the A user can enable or disable the linkage with an IP phone
linkage on eSpace Desktop.
Status synchronization After an IP phone and eSpace Desktop are bound, the
eSpace Desktop shows the talking status when either of
them is in a conversation.
Call information display eSpace Desktop bound to an IP phone displays a
notification page displaying the IP phone operation
information, including the call status, incoming call
notification, calling number, and call process.
Call control Users can control the bound IP phone on eSpace Desktop
to hang up, hold, or transfer calls, and invite contacts to
join a voice conference, even with a narrow bandwidth.
Assistant dialing When a user enters a contact number or selects a contact
number from the corporate directory on eSpace Desktop, a
call interface is displayed on eSpace Desktop. Meanwhile,
the linked IP Phone automatically picks up and connects
the call with the called party. The call interface displays
the call status as talking on eSpace Desktop.
Controlling the called IP eSpace Desktop displays the call control page when the
phone bound IP phone is called, displaying the incoming call
information and the call control icons for users to answer,

eSpace UC
forward, or reject the incoming call.
4.2.2 eSpace Mobile

eSpace Mobile is an important part of Huawei eSpace UC solution. It cooperates with eSpace
Desktop to meet diversified communication requirements.
The eSpace Mobile can be login for to allow the access to corporative directory and
enterprise’s features, and it can log out to change to personal mode
eSpace Mobile is the eSpace client software installed in the Android and iOS operating
systems. The core functions of the eSpace Mobile include the corporate directory, instant
messaging, VoIP, video call, Click to Dial (CTD), and mobile conferencing.
eSpace Mobile can be installed on a smartphone and it allow to have a dual operation over
Wi-Fi networks and mobile networks. This application can be configure with ONLY (one
number link you) services
Figure 4-3 and Figure 4-4 show the home pages of eSpace Mobile for iPhone and Android
phones respectively.
Figure 4-2 eSpace Mobile (for iPhone)

eSpace UC
Figure 4-3 eSpace Mobile (for Android)
The operating system and model requirements of the eSpace Mobile are as follows:
Android Phone
Operating system
Minimum: Android 2.2; recommended: Android 4.0 or later
Model
Minimum configurations: RAM: 512 MB; CPU: ARMv7 A9, single core, 1 GB; NEON-enabled;
ROM: 400 MB
Recommended configurations (required for video and multimedia meetings): RAM: 1 GB or greater;
CPU: ARMv7 A9, dual-core, 1 GB or greater; NEON-enabled; ROM: 400 MB or greater
iPhone
Operating system: iOS 4.3 or later
Model: iPhone 4 or later
Recommended model (required for video and multimedia meetings): iPhone 4S or later
Table 4-9 lists the functions provided by eSpace Mobile.
Table 4-6 eSpace Mobile functions
Instant messaging A user can send IMs from the contact list or a contact
details window. A user can view the received IMs in the
chat window with the contact who sends the IMs.

eSpace UC
Security Before logging in to the eSpace mobile client, you need
to authenticate by
IP address and port number of the eSpace server
Account
Password
Status The user status can be online, away, busy, offline, or
DND, and the user information includes the signature,
profile picture, and contact method.
Personal Managing A user can search contacts from, add contacts to, and
address book contacts delete contacts from the personal address book.
Grouping A user can group existing contacts in his or her address
friends book and add new contacts to an existing or a new
group.
Synchronizing The updated friend information is synchronized in the
the personal personal address book.
address book
incrementally
Corporate directory A user can search for contacts in the corporate directory
when such contacts cannot be found in the personal
address book.
VoIP In the area where Wi-Fi is available, a user can make a
call to a VoIP phone number. The call is free of charge
with quality of service on network.
CTD service After a user enables CTD and makes a call, the carriers
of the called number and the user's preset callback
number call the two numbers, connecting the user to the
called party. If the carriers do not provide the free-to-
answer service, the calling party and called party in the
CTD call must pay call fees.
Voice call services Incoming calls, out coming callas, Conference, call
transfer, call forward
Video call A user can place P2P video calls.
History record query A user can query historical IM, call, and meeting
information.
Meeting A user can initiate an instant meeting, schedule a
meeting beforehand, and manage meetings. In a
meeting, participants can view the shared screen,
document, or whiteboard, and use video meeting
functions.
eSpace Mobile supports voice, multimedia, and
telepresence meetings.
Conference call switch When a user answers a conference call through Wi-Fi
and VoIP, the user can seamlessly switch the call to a

eSpace UC
specified phone to continue with the conference call.
This process will not be sensed by the calling party.
When using the eSpace Mobile to have a conference
call, the user can switch the call to another client;
however, the user cannot switch the call back to the
eSpace Mobile.
4.2.3 eSpace PC Desktop

Figure 4-4 eSpace Desktop client
eSpace Desktop is a type of featured and value-added client that runs in the Windows
operating system. The eSpace Desktop assists the subscriber to use functions such as click to
dial, CLIP (displaying a name), call record, call status display, and personal or enterprise
directories conveniently, and is also integrated with the functions of instant message, SMS,
mail sending and personal service management, which achieve the unification of IT and CT,
so that the working efficiency and satisfaction rate of individuals and enterprises can be
improved.
The eSpace Desktop client provides functions such as status display, instant messaging, and
calling.
Table 4-6 describes the eSpace Desktop client services.
Table 4-7 eSpace Desktop client services
Service Description
Basic call Audio call eSpace PC clients support basic audio calls,
including calls between: eSpace PC client and
others eSpace PC client, IP phones and PSTN.
eSpace PC clients provide the following functions:
Initiates calls.

eSpace UC
Service Description
Hangs up outgoing or incoming calls.
Answers incoming calls.
Displays calling party information.
Video call eSpace PC clients support point-to-point video
calls, including calls between eSpace PC client or
between eSpace PC client and video phones.
Call transfer eSpace PC client users can press Hookflash after
answering a call or enter a transfer-to number when
receiving a call to transfer the call to a third party.
Call hold/unhold eSpace PC clients can hold calling and called
parties in calls. eSpace PC client can also unhold
calls.
Second dialing eSpace PC clients support the second dialing
function during calls.
Call recording eSpace PC clients can communicate with any
terminals and record calls.
Calling party A window will be displayed in the lower right
information display corner on an eSpace PC client when there is an
incoming call. The window provides operation
buttons and calling party information such as the
calling party's name, phone number, and home
area.
Historical records eSpace PC clients can store historical message
records, call records, and SMS message records.
Integration with USB eSpace PC clients can be integrated with USB
phones phones. Users can use their USB PC client phones
to answer eSpace calls.
Status-based eSpace PC clients support status-based incoming
incoming call routing call routing. For example, incoming calls to a user
in the Away state are automatically forwarded to
the user's mobile number, and incoming calls to a
user in the Idle state are automatically forwarded to
the user's phone number.
MWI The message waiting indicator (MWI) blinks when
an eSpace PC client receives a voice or fax
message.
Call redirection eSpace PC clients redirect incoming calls to other
phone numbers (internal extensions or external
numbers) or voice mailboxes.
Call back when busy User B calls user A when user A is in the busy
state. When user A finishes the call, the system
automatically calls user B and asks user B to call
user A.

eSpace UC
Service Description
Call forwarding Calls to PC clients are forwarded to specified phone
numbers.
Linking phones IP phones are linked to eSpace PC clients.
Status The status of users' contacts is updated in real time. The default status
display includes online (green ●), busy (red ●), away (orange ●), offline (blank
○), and DND.
Instant Two-party eSpace PC clients support point-to-point message

messaging conversation sending and receiving. Users can receive messages
from or send messages to contacts.
Group messaging eSpace PC client users can create groups or join
other groups after being approved. After joining a
group, users can send group instant messages or
SMS messages, view group message records, or
leave the group.
File transfer eSpace PC clients support point-to-point file
transfer. Users can send files to contacts.
Emoticon or image eSpace PC clients can send or receive emoticons or
sending and receiving images.
Historical message eSpace PC clients save historical message records
records when the number of message records exceeds a
specified value. Historical message records contain
contact names, message sending or receiving time,
and message content.
Temporary A user can drag or add contacts to an IM dialog box to create a temporary
group group, dismissing a group, Supports sending IMs in a group , initiating an
audio conference, and initiating a multimedia conference
Instant Instant voice eSpace PC client users can select multiple contacts
conference conference and click the call icon to hold an instant voice
conference.
Instant multimedia eSpace PC client users can select multiple contacts
conference and click the multimedia conference icon to hold an
instant multimedia conference.
Scheduled multimedia conference eSpace PC clients support the following scheduled
multimedia conferencing functions:
Reserve conferences, join or leave conferences,
control participants' speaking and data operation
rights, and display the participant status
Share PC client, and documents, draw or write
on the electronic whiteboard, initiate voting,
raise hands, take notes, communicate by text,
and release bulletins
ONLY number eSpace PC clients support the ONLY function, in
which the same calling number (ONLY number) is
displayed for the calls made by different

eSpace UC
Service Description
extensions. When the ONLY number is called, the
extensions to which the ONLY number is bound
ring simultaneously or sequentially.
SMS/ Sending emails eSpace Desktop supports receiving and sending
SMS, missed call notification by SMS and
conference notification by SMS function. In
addition, the feature of history record querying is
supported.
The user can send email, if the contact has filled in
the email address, and the eSpace Desktop will call
the default email client of operation system
automatically.
Mobility eSpace PC client users' personal and contact
information remain the same on different eSpace
PC client. The information includes contacts,
groups, signatures, and images.
Enterprise address book Enterprise address books are managed by the
enterprise administrator. Enterprise address book is
displayed in tree structure, showing the enterprise's
organization structure.
Personal address book Personal address books store users' contact
information, including name, phone number,
department, mobile number, office phone number,
fax number, position, email address, contact
address, and postal code.
Enterprise bulletin eSpace PC clients support historical bulletin
records and exporting.
Self Conference eSpace PC client users can reserve and manage
services management voice conferences, and view information about the
voice conferences that the users reserved or will
join.
Service registration eSpace PC client users can view their own
registered services and register other services that
have been enabled but have not been registered, for
example, the call hold and DND services.
CDR eSpace PC client users can query detailed bill
information based on search criteria and export
query results to excel files.
ONLY setting eSpace PC clients manage ONLY information,
including the operations of viewing and modifying
ONLY information, and viewing, adding,
modifying, and deleting terminal binding.
Personal account eSpace PC client users can release personal
maintenance information on the enterprise address book server,
and update and maintain personal information.

eSpace UC
Service Description
My Workbench eSpace PC client users can add files, applications,
and website or customized links to My Workbench.
My Workspace Users can add frequently-visited URLs to My
workplace on the eSpace Desktop, and click a URL
to display the page in Internet Explorer. This
integrates My workplace with the enterprise system.
Login eSpace Desktop supports automatic login.
eSpace Desktop supports account login, the account
is unique, the same account number can not log on
different clients in the same time . When the same
account login, which will kick off the former.
Other System setting Personal information setting, user status setting,
automatic login setting and etc.
Auto upgrading eSpace Desktop supports auto upgrading, and
displaying the information of new features.
4.2.4 ONLY Service

The One Number Link You (ONLY) service refers to a service in which a user's multiple
terminals (mobiles, IP phone, analog phone, voicemail, external numbers, etc.) share the same
number and supplementary services.
Table 4-7 describes the ONLY service.
Table 4-8 ONLY service
Service Description
ONLY An ONLY number is a shared number among multiple intra-office
service terminals. One intra-office terminal is a primary terminal and can be
specified by a user. For example, when user B dials user A's ONLY
number, user A's terminals ring based on preset rules, and user A can select
a terminal to answer the call.
The ONLY services can be configured base on call rules like: call ID, busy, or no answer, time
and date, filter calls, it take information from corporative directory (Active Directory),
personal directory (outlook).
Typical Scenario
Employee A often travels on business. Every time other employees want to contact employee
A, they must query employee A's mobile phone number. Assume that employee A's eSpace
Desktop number is 87071. Employee A can enable the ONLY service for the eSpace Desktop
number, and bind the mobile phone number to the ONLY number. The process is as follows:
1. Employee A accesses the self-service page on eSpace Desktop.
2. Employee A binds the mobile phone number 13500000001 to the ONLY number and sets
the ringing priority of the mobile phone so that it rings first when there is an incoming call.

eSpace UC
3. Employee B makes a call to employee A's eSpace Desktop number 87071. Employee A's
mobile phone rings.
4. Employee A can bind multiple numbers to the ONLY number.
4.3 Unified Messaging Services

The unified message services include the voice and fax mailbox services. A user who registers
the services can access the system to answer, reply, forward, add notes, save, delete, retrieve
voice or fax messages using a telephone, fax machine, mobile phone, tablet or PC anywhere
and anytime.
All the messages are marked with icons as voice mail, fax, and email
Table 4-8 describes the unified messaging services.
Table 4-9 Unified messaging services
Service Description
Voice Call transfer to voice When the CTVMU service is registered for a user,
mailbox mailbox all incoming calls are forwarded to the UMS
services unconditional unconditionally. Calling parties can leave messages
(CTVMU) as prompted by the UMS.
Call transfer to voice When the CTVMNR service is registered for a
mailbox on no reply user, incoming calls are forwarded to the UMS if
(CTVMNR) the user does not answer the calls within 20
seconds. Calling parties can leave messages as
prompted by the UMS.
Call transfer to voice When the CTVMB service is registered for a user,
mailbox on busy incoming calls are forwarded to the UMS if the
(CTVMB) user is busy. Calling parties can leave messages as
prompted by the UMS.
Fax mailbox One-terminal-one- When the one-terminal-one-number fax mailbox
services number fax mailbox service is registered for a user, calls to the user's fax
extension number are forwarded to the UMS.
Calling parties can send fax messages as prompted
by the UMS.
Fax mailbox with a When a user dials a unified access code on a fax
unified access code machine, the call is forwarded to the UMS. The
user can send fax messages as prompted by the
UMS.
Voice Users can forward voice messages retrieved from the UMS web system to
message other users' fax or voice mailboxes.
forwarding
in the UMS
web system

eSpace UC
Typical Network
Core devices used in unified messaging services include the unified gateway and eSpace
UMS server. The unified gateway connects to the eSpace UMS server through the SIP trunk
to implement the voice and fax functions.
Figure 4-2 shows the typical network for unified messaging services.
Figure 4-5 Typical network for unified messaging services
Main NEs shown in Figure 4-2 are described as follows:

Unified gateway
The unified gateway is a voice switching device that provides voice and number
services.
UMS server
The UMS server is the core device for voice and fax services. It stores all voice and fax
messages, and notifies users of new messages by triggering the message waiting
indicator (MWI), sending SMS messages or emails, or making calls. Users can listen to
or view messages using phones, fax machines, web browsers, and emails.

eSpace UC
The user can custumization their mail box and configure absence messange.
Email server
The email server provides email services and adopts SMTP and POP.
SMS modem
The UMS server sends the notification about a new voice or fax message to a user
through the SMS modem.
Typical Scenario
Employee A registers the CTVMU service because employee A cannot use eSpace Desktop
when traveling on business. All calls to employee A are forwarded to the UMS system
unconditionally. Whenever employee A has a new voice or fax message, the UMS system
sends a notification to employee A. The process is as follows:
1. Employee A registers the CTVMU service and obtains the UMS number information, such
as the access code for retrieving messages.
2. Employee B makes a call to employee A's eSpace Desktop number. The call is forwarded
to the UMS system. Employee B leaves a voice message as prompted.
3. The UMS system notifies employee A of the new voice message in real time by triggering
the MWI or making a call to employee A.
4. Employee A dials the access code to retrieve the voice message.
Standard or Service/Description
Protocol
Application Server
HTTP Internet standard for exchanging data on the World Wide Web
(WWW)
IPv4 / IPv6 The Movius platform supports both IPv4 and IPv6 addressing.
IETF IETF (Internet Engineering Task Force) industry standard
protocols for functions such as messaging (IMAP, SMTP,
MIME), application communication (e.g., HTTP) and network
management (SNMP)
IMAP Internet Message Access Protocol is an Internet e-mail standard
for accessing an email server
LDAP Lightweight Directory Access Protocol for querying and
modifying directory services. (Active Directory)
MIME Protocol developed by the Internet Engineering Task Force

(IETF) for transmitting multimedia files (audio, video, and
graphics) over the Internet
POP Post Office Protocol is an Internet e-mail standard for accessing
an email server
RMI over IIOP Remote Method Invocation over Internet Inter-ORB Protocol –
RPC based protocol which allows external provisioning agents to

eSpace UC
interact with the application server

SIP Session Initiation Protocol – signaling protocol used for call
establishment and tearing down sessions. Following RFC’s are
supported:
SIP (RFC3261)
Offer/Answer (RFC3264)
3pcc (RFC3725)
Reason (RFC3326)
Early-Media (RFC3960)
UPDATE (RFC3311)
SMPP Short Message Peer-to-Peer protocol for delivery of SMS
messages
SMTP Simple Mail Transfer Protocol
SNMP Simple Network Management Protocol
Media Server
Audio Codecs G.711 A-law/µ-law (20 ms); G.729a/b (20 ms)
Fax T.38, TIFF

Signaling Protocols Control:
SIP (RFC 3261) and extensions
HTTP
VoiceXML 2.1
Tone DTMF, inband and RFC2833 tone detection/generation
Network Interface SIP/RTP, IMAP4
Signaling Control SIP Trunk (RFC 3261); (only for UAP)
4.4 Multimedia Conference

In addition to the functions provided by voice conference, you can start a multimedia
conferences that provide collaboration functions including video, desktop sharing, file
transfer, electronic whiteboard, and text exchange.
Functions
Table 4-9 describes the multimedia conferencing functions.

eSpace UC
Table 4-10 Multimedia conferencing functions
Document Participants can view shared documents and comments in real time,
sharing improving communication efficiency.
Desktop sharing Participants can share their desktops, remotely control the operations on
the screen, modify files and annotate the screen.
Electronic Participants can draw structural diagrams and write on an electronic
whiteboard whiteboard. Participants can also create blank pages, and copy or delete
the whiteboard.
Voting Participants can collect feedback, initiate online votes, and send
questionnaires.
File transfer Participants can transfer local files to other participants.
Notes Participants can take and save notes.
Bulletin Participants can release information, such as the latest conference
information, as a bulletin for other participants.
Text Participants can exchange ideas with each other by text.
communication
Video Participants can watch real-time videos shared by other participants in
conference different locations.
Network
Figure 4-3 shows the typical multimedia conference system network.

eSpace UC
Figure 4-6 Multimedia Conference system network
Typical Scenario
Employees A, B, and C work in different places and they want to hold a conference to discuss
a product design scheme. Employee A initiates a multimedia conference on eSpace Desktop
and uses the desktop sharing function to share the product design scheme. Employees A, B,
and C can view the product design scheme in real time and draw figures on the whiteboard.
The process is as follows:
1. Employee A adds employees B and C to a temporary IM conference on eSpace Desktop,
and then initiates a multimedia conference.
2. Employees B and C receive conference notifications on eSpace Desktop and join the
conference.
3. Employee A enables the desktop sharing function as the moderator. Employees B and C
view employee A's desktop.
4. Employee B enables the whiteboard function and draws figures on the whiteboard.
Employees A and C see the content drawn on the whiteboard.
5. Employees A, B, C use the polling, text chat, and video functions during the conference.
6. Employee A closes the multimedia conference window and employees B and C quit the
conference.

eSpace UC
4.5 Supported Terminals

The eSpace UC solution provides various services for terminals including eSpace Desktop,
eSpace SoftPhone, eSpace Mobile, IP Phones, and IADs.
4.5.1 eSpace Client

An eSpace Client integrates multiple communication modes and provides the self, call, SMS,
instant messaging, and conferencing services.
There are two types of eSpace client: eSpace Desktop and eSpace Mobile.
Network
Figure 4-4 shows the eSpace client network.
Figure 4-7 eSpace client network
eSpace Desktops connect to the BMU to provide self services, and connect to the eSpace
server to provide the instant messaging service, image and signature customization,
status display, group message, and point-to-point file transfer.
The firewall and SBC are deployed between the MAA and external network to allow
eSpace Mobile to communicate with internal clients.
Configuration Requirements
Table 4-10 lists the configurations required for the computer where the eSpace Desktop is to
be installed.

eSpace UC
Table 4-11 Configuration requirements
Item Configuration
Operating system 32-bit Windows XP or 32-bit Win7
CPU Intel Core Duo 1.6 GHz or above
Memory 256 MB or more
Hard disk 1 GB or more
Network adapter 10/100 Mbit/s Base-T Ethernet NIC
Other hardware Audio card (independent or integrated), and integrated earphone
and microphone
eSpace Mobile support mobile phones running Android 2.1 or later versions. The
recommended mobile phones are as follows:
Huawei: U8500 and U8800
Moto: MileStone I, MileStone II, and Defy
HTC: Nexus One (G5), Desire (G7), Desire HD (G10), Desire S (G12), and EVO 4G
Samsung: I9000
eSpace Mobile also supports mobile phones running iOS 4.0 or later versions. The
recommended mobile phones are iPhone 3GS and iPhone 4G.
Main Functions (eSpace Desktop)
The eSpace Desktop integrates the functions of the software terminal and the One Number
Link You (ONLY) service. The ONLY number is used to log in to the eSpace Desktop. Users
can bind their eSpace Desktops with multiple types of terminals such as analog phones, IP
phones (wifi/SIP), and mobile phones (GSM). A user can dial the ONLY number of an eSpace
Desktop user to connect to the eSpace Desktop user.
In addition to the basic call functions of a software terminal, the eSpace Desktop provides the
Dialing for another terminal
A user can use an eSpace Desktop instead of a terminal bound to the eSpace Desktop to
make a call. The call is routed to the terminal that is bound to the eSpace Desktop first.
When the call is answered by the bound terminal, the call is routed to the called party
and the called party's terminal rings. When the called party answers the call, the calling
and called parties can talk with each other. The calling party's status is displayed on the
eSpace Desktop in real time.
Sending instant messages
Users can use their eSpace Desktops to send instant messages and files to other online
users.
Sending SMS messages
Users can use their eSpace Desktop to send SMS messages to one or more contacts. This
function is available only when the BMU server connects to an SMS modem through a
serial port.

eSpace UC
Holding instant conferences

A user can select participants from the eSpace contact list to initiate an instant
conference with these participants. After receiving the requests, the participants join the
conference.
Transferring files.
Users can transfer files to other users in online mode.
Using self services
After logging in to the BMU, eSpace Desktop users can use self services to manage their
ONLY numbers, reserve conferences, customize services, and query CDRs.
Managing address books
An eSpace Desktop provides a personal address book and an enterprise address book to
help users manage contact information including names and phone numbers. Users can
also directly make calls and send SMS and instant messages to the contacts in their
address books.
Linking phones
After IP phones are linked to an eSpace Desktop, IP phones are used as the priority
communication devices, ensuring conversation quality.
Main Functions (eSpace Mobile)

eSpace mobile connect to the Mobile Access Agent (MAA) to provide services for users
anytime and anywhere.
Managing contact lists
Users can add contacts to and delete contacts from contact lists.
Making calls
eSpace mobiles supports Click to Dialog.
Sending IMs
Users can send and receive instant messages, and view instant message history.
4.5.2 eSpace LMT

eSpace Local Maintenance Terminal (LMT) is the NE management system of the Unified
Gateway, which provides the following functions: configuration management, alarm
management, monitoring management, signaling management, fault management, patch
management, upgrade, and log.
The eSpace LMT client uses TCP to connect to the LMT server. The LMT server uses Telnet
or Socket to log in to the Unified Gateway to implement NE management. Table 4-11
describes LMT functions.
Table 4-12 LMT functions
Service configuration Users can use the LMT to configure
services for the Unified Gateway.
Routine maintenance Upgrade management
Signaling tracing

eSpace UC
Resource monitoring
Data backup
Hot patch management
Fault management Users can use the LMT to monitor, view,
analyze, and clear gateway alarms to
prevent system crash.
Log management Users can view logs to locate and analyze
faults.
4.5.3 eSpace SoftPhone

An eSpace SoftPhone is a soft terminal that supporting various voice communication service.
Configuration Requirements
Table 4-12lists the eSpace SoftPhone configuration requirements.
Table 4-13 Configuration Requirements
Item Requirements
Operating system Windows XP or Windows 7 (32-bit)
CPU Intel Core Duo 1.6 GHz or above
Memory 256 MB or more
Hard disk 1 GB or more
Network adapter 10/100 Mbit/s Base-T Ethernet network
adapter
Other hardware Audio card (independent or integrated), and
integrated earphone and microphone
Functions
eSpace SoftPhone provides the following functions:
Call: audio call
Call records: missed, received, and dialed calls
4.5.4 eSpace IAD

An Integrated Access Device (IAD) is a voice over IP (VoIP) and fax over IP (FoIP) media
access gateway. The IAD provides voice services of high efficiency and high quality.

eSpace UC
By adopting standard voice codec and compression techniques, the IAD encodes voice
signals, encapsulates them into IP packets, and sends the IP packets to a specified media
gateway through the IP network. After the IP packets reach the destination, the destination
IAD performs reverse processing to restore the IP packets into voice signals. The VoIP and
FoIP functions are implemented. The eSpace UC solution uses the following models of IADs:
IAD102H, IAD104H
IAD208E(M)
IAD132E(T)
IAD1224
Features of IAD
By adopting standard voice codec and compression techniques, the IAD encodes voice
signals, encapsulates them into IP packets, and sends the IP packets to a specified media
gateway through the IP network. After the IP packets reach the destination, the destination
IAD performs reverse processing to restore the IP packets into voice signals. The VoIP and
FoIP functions are implemented.The eSpace UC solution uses the following models of IADs:
IAD102H&104H
IAD208E(M)
IAD132E(T)
IAD1224
Table 4-13 shows the features of IAD. For details see eSpace IAD Product Documentation.
Table 4-14 Features of IAD
IAD Model- Functionality for All Models

Specific
Functionality
IAD102H&IAD104H Network Jitter Buffer (JB)

Address Voice activity detection (VAD)
Translation
(NAT) Comfort noise generation (CNG)
Power Echo cancellation (EC)
failure Detecting and generation of the Dual-
survival Tone Multi-Frequency (DTMF) code
(only for Three-party call
IAD102H)
G.711 and G.729
IAD208E(M) Local switch RFC2833
IAD132E(T) Multiple- Anti-jitter delay (the delay is longer
country than 80 ms)
adaptation Cooperating with the
for SoftSwitch/NGN/IMS
announcem
Adjustable packaging duration
ents of
Foreign Packet loss compensation (PLC)
Exchange Voice coder conversion time is shorter
Office than 60 ms
(FXO)

eSpace UC
IAD Model- Functionality for All Models

Specific
Functionality
The power- Registration with multiple servers and
off survival making calls between multiple servers
function is T.30 transparent transmission of faxes
available and T.38 fax
only to
users
connected
to the board
with eight
FXO ports
and eight
FXS ports.
Local
switch
IAD1224 Multiple-
country
adaptation
for
announcem
ents of
Foreign
Exchange
Office
(FXO)
iLBC
Power-off
survival
Local
switch
Typical Network
To support voice services, analog phones and fax machines are registered with the unified
gateway using IAD. Figure 4-5 shows the typical network for Session Initiation Protocol
(SIP) services on the IAD.

eSpace UC
Figure 4-8 Typical network
4.5.5 IP Phone
An IP phone is a multimedia terminal device that complies with the Session Initiation
Protocol (SIP) and connects to the IP network instead of the PSTN.
An IP phone consists of an IP phone set and an expansion board.
IP phone set models used in the eSpace UC solution are eSpace 7810,eSpace 7820,
eSpace 7830, eSpace 7850, eSpace 7870, eSpace 7910, eSpace 7950 and eSpace 8950.
Expansion board is eSpace 7803X and 7903x.
All the eSpace IP phone support fix IP address and dynamic IP address by DHCP
protocol
eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, and eSpace 7870
eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, and eSpace 7870 are a series of easy-
to-use IP phones. Each eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, or eSpace
7870 provides high-quality voice calling services and allows the registration of multiple users.
Each phone supports multiple types of system ring tones, supplementary services, and
languages. Table 4-14 describes eSpace 7810, eSpace 7820, eSpace 7830, eSpace 7850, and
eSpace 7870 functionality.
Table 4-15 Functionality of eSpace 7810, eSpace 7830, eSpace 7850, and eSpace 7870
IP Phone Model Number of Model-Specific Functionality for All
Allowable Functionality Models
Registered
Users
eSpace 7810 2 Supports a maximum IP phones are linked

eSpace UC

Registered
Users
of 300 records in a to eSpace PC clients
local address book. Provides basic voice
eSpace 7820 3 Provides four soft services.
keys. Provides
Supports a supplementary
maximum of 300 services such as call
records in a local hold, call waiting,
address book. call transfer, call
forwarding, DND,
Displays the name designated pickup,
and department of anonymous call
callers. rejection, automatic
answer, emergency
eSpace 7830 3 Provides four soft
call, distinctive ring
keys.
tone, and group
Provides 10 pickup.
progammable keys.
The customized ring
Supports a tones that can be
maximum of 300 selected for
records in a local specified numbers
address book.
Supports voice
Displays the name activity detection
and department of (VAD), comfort
callers. noise generation,
echo cancellation,
eSpace 7850 6 Provides four soft
packet loss
keys.
compensation,
Provides 10 adaptive jitter
progammable keys. buffer, automatic
Supports a gain control, and
maximum of 300 sidetone
records in a local cancellation.
address book. Provides a local
Displays the name address book. A
and department of local address book
callers. can contain a
maximum of 200
eSpace 7870 6 Provides four soft records. Users can
keys. manually edit
Provides 10 records in a local
progammable keys. address book or
download an
Supports a address book from
maximum of 1000
the server to an IP
records in a local
phone.
address book.
Enables users to set
Displays the name
and obtain the IP
and department of
address of the

eSpace UC

Registered
Users
callers. phone. Users can
Displays the profile specify a fixed IP
image of callers. address for an IP
phone or enable the
IP phone to obtain a
dynamic IP address
through the
Dynamic Host
Configuration
Protocol (DHCP) or
Point-to-Point
Protocol over
Ethernet (PPPoE).
Supports power
over Ethernet (PoE).
Supports automatic
upgrade. An IP
phone can
automatically detect
the new version and
perform the
upgrade.
Supports display of
the following
languages on the
screen of an IP
phone:
Chinese(except
eSpace 7810),
English, French,
German, Italian,
Polish, Portuguese,
Russian, Turkish,
and Spanish.
eSpace 7803X
eSpace 7803X can be installed on eSpace 7830, eSpace 7850, and eSpace 7870.
eSpace 7803X provides:
20 expansion keys
Support of two separate function pages, providing a maximum of 38 programmable keys
Red and green light emitting diodes (LEDs)
Supplementary services such as speed dialing, call transfer, DND and pickup

eSpace UC
4.5.6 eSpace 7900 IP Series

Feature of eSpace 7900 Series
eSpace 7910 has the following features:
Two lines
2.8-inch color Liquid Crystal Display (LCD) screen, 320 x 240 high-resolution
Advanced Audio Coding-Low Delay (AAC-LD) super-wideband voice codec with a
sample rate as high as 48 kHz
Two GE ports (10/100/1000) for Power over Ethernet (PoE)
Ten programmable buttons for various customized services
IP address manually or dynamic by DHCP protocol
eSpace 7950 has the following features:
Six lines
5-inch true color Liquid Crystal Display (LCD) screen, 800 x 480 high-resolution
Advanced Audio Coding-Low Delay (AAC-LD) super-wideband voice codec with a
sample rate as high as 48 kHz
Two GE ports for Power over Ethernet (PoE)
One embedded Bluetooth module
One Universal Serial Bus (USB) port for connecting to standard USB devices, such as a
USB headset or USB flash drive
Multiple expansion modules (Only the eSpace 7950 supports the expansion 20/2 softkey
module eSpace 7903x)
IP address manually or dynamic by DHCP protocol
Technical Specifications of eSpace 7900 Series

Technical Specifications of eSpace 7900 Series
7910 7950
Category Sub-category
Appearance
SIP2.0
Standard Communicatio
ns protocol
Audio formats G.711a/G.711µ/G.729AB/G.722/ iLBC/AAC-LD/G.722/G.722.1/G.722.2
Network TCP/IP, SIP, SDP, UDP, RTP, RTCP, DHCP, DNS, PPPoE, HTTP, HTTPS, SNTP, XCAP, LLDP
protocols
QoS 802.1p/Q, ToS/DSCP, Diffserv, vLan
Security Encryption: HTTPS、TLS、SRTP(AES128)
protocols Authentication: 802.1x (MD5 and EAP-TLS)、X.509

eSpace UC
Audio Advanced Audio Coding-Low Delay (AAC-LD) super-wideband voice codec with a sample rate as
high as 48 kHz
Speaker full duplex
DTMF（Inband/Outband）, ACLP, AEC, AGC, Jitter Buffer, ANR, CNG, HAC, PLC, VAD
LCD 2.83”Color LCD 5”Color LCD
Resolution
320x240 pixels 800x480 pixels
Chinese Simplified, ChineseTraditional, English, Portuguese, Spanish, French, Arabic
Languages
External Ethernet ports 2 x 10/100/1000Mb 2 x 10/100/1000Mb
port Headset port RJ-9 RJ-9/USB
Function 2 6
Line key
key
10 N/A
Programmable
Softkeys
4 (Redial, DND, conference, hang up, hold, call 4 (Redial, DND, conference, hang up, hold, call
Function soft
forward, call park, call pickup, transfer) forward, call park, call pickup, transfer)
key
Navigation 5 5
Key Up/Down/Left/Right/OK Up/Down/Left/Right/OK
Fixed function 5 (Speaker, Mute, Headset, Contacts, Message, 5 (Speaker, Mute, Headset, Contacts, Message,
key Volume, History Calls) Volume, History Calls)
Digital key Blind Aid Mark on Number 5 Blind Aid Mark on Number 5
Feature Call holding, call transfer, call waiting, DND, Message Waiting Indicator (MWI), call forwarding, call muting, redial,
call record, volume adjustment, hiding and display of calling numbers, automatic dialing after pick-up, and automatic
response and so on
Local address 1000
book
Contact Group 32，400 per group
Contact Web input/output，csv/vcf USB input，Web input/output，csv/vcf
input/output
LDAP Support Microsoft AD
Call history 100 received calls, outgoing calls, missed calls,
Ringtone 5 choices
Selection
Ringtone Total storage is 10MB, including system ringtones, wav format
Import
Wallpaper 3 choices
Selection
Wallpaper Total storage is 10MB, including system pictures, png/bmp/jpg/gif format
Import
Signal Tone China/Autralia/Brazil/ France/Germany/UK/Mexico/New Zealand/Spain/USA
Selection
Local 6 Parties
Conference
Browser XML
Electrical Adapter Input: AC 100-240V
feature Output: DC 5V/2A
Support China, Europe, UK, USA and Australia standards
POE IEEE 802.3af
Power 3.5 6
Consumption
(approx.\W)

eSpace UC
Environ 0～45°C
Working
ment
requirem temperature
ent -25～70°C
Storage
temperature
10～95%
Working
humidity
10～95%
Storage
humidity
Certificat CE / FCC / RoHS / WEEE / REACH / UL
ion
Physical Dimensions 231 x 208 x 103 217 x 208 x 124
features (H x W x D)
0.85 0.9
Weight
Desk Desk
Desk/Wall
eSpace 7903X
Table 4-16 Technical specifications of eSpace 7903X
Category Parameter
Appearance
IP phone support eSpace 7950

Screen 5-inch, 800 x 480 pixel, color LCD screen
Language display Arabic, Chinese (simplified and traditional), English,
French, Portuguese, and Spanish
Buttons 20 programmable buttons and two page buttons
Maximum number of pages 2 pages
Maximum number of 40
programmable buttons
Number of expansion Powered by eSpace 7950: only 1 expansion module
modules that can be used Powered by external power supply: up to 3 expansion
modules
Functions Busy Lamp Field (BLF), speed dial, XML application,
phone lock, contact group, and sleep
Electrical features Power adapter Input: 100–240 V AC

eSpace UC
Category Parameter
Output: 5 V DC, 2 A
Support for China, Europe,
America, Britain, and
Australia standards
Power consumption 3W
Environmental requirements Operating temperature 0°C to 45°C
Operating humidity 10% to 95%
Storage temperature –25°C to +70°C
Storage humidity 10% to 95%
Physical features Dimensions 209 mm × 130 mm × 67.5
mm
Weight 0.41kg
Installation mode Desktop installation
4.5.7 eSpace 8950 Series

Feature of eSpace 8950
Huawei eSpace 8950 Video Phone adopts modern design concepts with integrated and
streamlined appearance, and mainly oriented to the senior manager, decision maker or
management assistant. It is designed to meet the requirements of diversified broadband
services, including the innovative video phone, integrated UC applications, videoconference
and Telepresence internetworking, and network services such as HTML browsing and
information transmission.
Table 4-17 Technical specifications of eSpace 8950
Item Specifications
Appearance
External interface 2 x 10/100/1000 baseTX
Capacitive Touch Screen with up to 10 Softkeys，Multipoint Touch

Screen for navigation
Wifi IEEE 802.11 b/g/n
2 USB2.0 ports
1 SD card slot
Bluetooth BTA4.0

eSpace UC
Item Specifications
Operating system Android 4.x
Display 8”， 1280x800 Pixels
Audio Codec G.711a/G.711μ/G.729AB/G.722/ iLBC
Fullband Voice Opus , 48kHz sample rate

DTMF Inband/RFC2833
1080P，30-fps, External USB Camera，Adjustable in the vertical

Camera
direction (upward 15°downward15°)
Video Codec H.264 MP/BP
Video Bandwidth 64K～2Mbps
QCIF :176X144
QVGA:320X240;
CIF (352 x 288 pixels)
Resolution VGA (640 x 480 pixels)
4CIF (704 x 576 pixels)
720p (1280 x 720 pixels)
1080p (1920 x 1080 pixels)
IP Addres Can support Fix IP addreses and DHCP.
Chinese Simplified /Chinese Traditional /English /Portuguese
Language
/Spanish /French /Arabic/
Fixed Function buttons 4
(with LED) Speaker, mute, Lock, volume
MWI, Mute, Speaker, Camera, Headset, camera shutoff, Brightness

Function Control, Sleep, Smart Dial, Auto Dial, Speed Dial, Auto Answer,
call history, Corporative directory.
Lines 24 softkey lines on display
Accounts 24
Ringtone Import WAV、MP3
Wallpaper Import png/bmp/jpg/gif

Contacts 1000
32 groups,
Contact Group
400 contacts per group
Call History 100 records for each type, Dialed/Received/Missed
Contacts
USB import, Web import and export, csv/vcf format
Search/Import/Export

eSpace UC
Item Specifications
PoE(802.3af) Yes, class 4
Power Consumption
Maximum 18W
(max\W)
Speaker Two way speaker
Speed dial The maximum 45
Local Conference 6 Parties voice conference
AEC (Acoustic Echo Cancellation), AGC (Automatic Gain
Control), AJB (Adaptive Jitter Buffer), ANR (Automatic Noise
Reduction), CNG (Comfort Noise Generation), HAC (Hearing Aid
Voice Features
Compatibility), PLC(Packet Loss Concealment), VAD(Voice
Activity Detection), Side Tone Cancellation, VQM (Voice Quality
Monitor), Buzz Cancellation
Preinstalled Applications, Icons Customization Calculator,
Android Features Calendar, Clock, Mail, Gallery, Explorer, Search, Download, 3rd
party applications (HTML, XML)
TCP/IP, SIP, SDP, UDP, RTP, RTCP, DHCP, DNS, PPPoE, HTTP,
Protocol
HTTPS, SNTP, XCAP, IPv4, IPv6, LLDP
QoS 802.1p/Q, ToS/DSCP, Diffserv and vLans
TLS(Transport Layer Security), SRTP(AES 128), HTTPS, X.509,
Security
802.1X(EAP-MD5), 802.1x (EAP-TLS)
4.5.8 eSpace Wifiphone i62 Series

Feature of eSpace wifiphone
Huawei eSpace wifiphonePhone i62 is designed to support IEEE 802.11a/b/g/n for radio
networks and SIP/H.323 for VoIP telephony.
Item Specifications
Display 28x35mm, TFT, 176x220pixels, 65000colors
Weight(g) 135(battery and clip included)

Dimension(mm3) 134 × 53 × 26

eSpace UC
Color Steel grey

Charger Desktop
Battery Li-polymer
Case: PC/ABS, Key pad: PC, Clip: PA12 Grilamid

Material
Keypad: PC/Silicon, illuminated by white LED’s
Clip Hinge-type (standard) or swivel-type

LED on top/front for visual indication of events and normal function. The LED
Indicator
may also be used for visual indication of a message.
Backlight √
Headset Jack Yes （2.5mm）
Accessories Leather case, Clip, Charger, Headset
Enclosure protection IP44, IEC EN60529
Technical Parameter
Supported Networks IEEE 802.11a/b/g/n (WiFi)
802.11b: 1, 2, 5.5, 11Mbps,

Modulation Speed 802.11a/g: 6, 9, 12, 18, 24, 36, 48, 54Mbps,
802.11n: MCS0-7
EU:b/g: 2.4 – 2.4835 GHz (Ch 1-13)

a: 5.15 – 5.35 GHz (Ch 36-64),
5.47 - 5.725 GHz (Ch 100-140)
Frequency Range USA/Canada:
b/g: 2.4 – 2.4835 GHz (Ch 1-11)
a: 5.15 – 5.35 GHz (Ch 36 – 64),
5.47 –5.85 GHz (Ch 100-165)
Maximum Output Power 100 mW / 20 dBm
Stand-by Time 100h

Speech Time 15h
Security Standard 802.11i
Encryption Methods WEP（64/128 bits）,TKIP,AES-CCMP, AES-128
802.1X
Original 802.11 open/shared key authentication
WPA-PSK
WPA2-PSK
Authentication Methods
PEAP-MSCHAPv2
EAP-TLS
EAP-FAST
Authentication certificate
802.11e (WMM,
QoS
U-APSD, TSPEC-based CAC)
Auto Wifi Scan √

eSpace UC
Number of Networks 4 systems, manual selection
Seamless Roaming √
IP Address Static IP / Dynamic IP (DHCP)
Phone Lock √
H.323 with H.225, H.235 and H.245

H.450 with Supplementary Services H.450.1, H.450.2, H.450.3, H.450.4, H.450.6,
Protocol H.450.7, H.450.8 and H.450.9
SIP supporting RFC1889, RFC2327, RFC2833, RFC3261, RFC3264, RFC3265,
RFC3515 and RFC3842
Storage Temperature -25～55°C
Operating Temperature -5～45°C
Features
Lines 1
Local Phonebook 250
- Soft keys (3)
- Call key, Call History
- End key and Power On/Off on the same key
- Five way navigation key (OK button in the center of the key)
- Numerical keys
Buttons/Keypad:
- Headset button and/or speaker
- Sound off key
- Volume button up/down
- Multifunction button as contacts
- Mute button
Call list storage capacity: 25 calls (received, dialed and missed) with time stamp
Call History 25 calls (received, dialed and missed) with time stamp
Redial, Call ID, Call Reject, Call Hold, Call Transfer, Anonymous Call, Auto
Answer, Missed Call Notification, Vibration, Speaker full duplex, Mute, Volume
Other Features
Control, Headset, directory, Factory Defaults, Local Upgrade, Proxy, STUN
server, Self-Number Query(125 function)
When it comes to system administration, our web-based Centralized
Management system offers many benefits. Over-the-air updates reduce the
Management and workload of administrators and centrally stored settings simplify phone
monitoring replacement and shared handset scenarios. As well as representing continuity
and peace of mind for administrators and handset users, this provides
increased value
Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian,

Languages Italian, Norwegian, Polish, Portuguese (Brazilian), Russian, Slovakian, Spanish,
Swedish, Turkish
Audio
Audio Codec G.711a/μ, G.729 a/b

eSpace UC
Solution Description 5 Openness
Audio Features CNG(Comfort Noise Generation), AEC(Acoustic Echo Cancellation), DTMF
Commercial
Certification FCC、CE、RoHS、IC、C-Tick
5 Openness
5.1 Signaling and Protocol Distribution

The eSpace UC supports standard signaling such as Signaling System 7 (SS7), Primary Rate
Interface (PRI), QSIG and R2, and standard Session Initiation Protocol (SIP) protocol.
Figure 5-1 shows the signaling and protocols supported by the eSpace UC.

eSpace UC
Figure 5-1 Signaling and protocols supported by the eSpace UC
5.2 Signaling
The eSpace UC supports signaling such as Signaling System 7 (SS7), Primary Rate
Adaptation (PRI), QSIG and R2.
SS7
SS7 is a common channel signaling system that complies with international standards. It has
the following advantages:
High speed transmission
Large signaling capacity
Powerful functionality
High flexibility and reliability
SS7 meets the requirements of the Public Switched Telephone Network (PSTN) and
intelligent network (IN). The SS7 signaling consists of the user part and message transfer part
(MTP).
Figure 5-2 shows the typical application of SS7 on the eSpace UC network.

eSpace UC
Figure 5-2 Typical application of SS7 on the eSpace UC network
Through SS7 (ISUP (ISDN User Part)/TUP (Telephone User Part)), the Unified Gateway
communicates with the switches that support SS7 on the PSTN network. The Unified
Gateway can access the E1 digital trunk provided by the switches.
PRI
PRI refers to the control signal between terminal devices and networks. The signaling
structure is 30B+D (used in Europe and China) or 23B+D (used in North America and Japan).
The B channel is a voice or data channel at the rate of 64 kbit/s. The D channel is a signaling channel at
the rate of 16 kbit/s or 64 kbit/s.
Figure 5-3 shows the typical application of PRI on the eSpace UC network.
Figure 5-3 Typical application of PRI on the eSpace UC network
Through PRI, the Unified Gateway communicates with the traditional Private Branch
Exchanges (PBXs) and Integrated Services Digital Network (ISDN) switches on the PSTN
network. The Unified Gateway can access the E1 digital trunk provided by the PBXs and
ISDN switches.
R2
R2 is a type of channel-associated signaling. R2 was previously applicable to the international
telecommunication network and telecommunication networks in many countries. The China
No.1 (CNo.1) signaling is a type of R2. R2 consists of line signaling and register signaling.
The definitions of the line signaling and register signaling, however, vary according to the
country.
Figure 5-4 shows the typical application of R2 on the eSpace UC network.

eSpace UC
Figure 5-4 Typical application of R2 on the eSpace UC network
Through R2, the Unified Gateway communicates with the switches that support R2. The
Unified Gateway can access the E1 digital trunk provided by the switches.
5.3 Protocol
The eSpace UC supports Session Initiation Protocol (SIP).
Defined by the Internet Engineering Task Force (IETF), SIP is a protocol at the application
layer, which is used to set up, modify, and end multimedia sessions on the IP network.
Figure 5-5 shows the typical application of SIP on the eSpace UC network.
Figure 5-5 Typical application of SIP on eSpace UC network
Through SIP, the Unified Gateway controls the communication between each two SIP
terminals. Two Unified Gateway can communicate with each other through the SIP trunk.

eSpace UC
Solution Description 6 Integration
6 Integration
6.1 Hotel Voice Communication Solution

The Unified Gateway connects to the existing hotel management system through an interface
server to provide a hotel with plentiful voice communication services.
The Unified Gateway processes the service management commands of guest calls from the
hotel management system and sends information such as charging and room status to the hotel
management system.
System Network
Figure 6-1 shows the system network for the hotel voice communication solution.
Figure 6-1 System network for the hotel voice communication solution
The IADs support access for common phone users.

eSpace UC
The CDRServer can transmit bills to the hotel charging system, including the call
attribute, outgoing mode, calling and called parties, response time, call prefix, and call
duration of a guest. The hotel charging system provides personalized and flexible
charging policies and charging modes.
The Console system can improve the completion rate of hotel calls and the customer
satisfaction level. The Console system supports multiple functions, such as call control,
phone book management, and information query.
When a guest checks in, the receptionist allocates a voice mailbox and the phone call
permission according to the guest's requirements. When the guest checks out, the
receptionist cancels the guest's permission of making national toll calls and disables
other related services.
When a call to a guest room is not answered or the guest is busy, the call will be
forwarded to the voice mailbox automatically. After off-hook, the guest hears a voice
notification. The guest can log in to the voice mailbox to hear the voice messages.
In addition to the common wake-up service, the Unified Gateway provides a VIP wake-
up service. Before the wake-up time, the Unified Gateway calls the attendant, and then
the attendant wakes up guests.
The Unified Gateway provides the mini bar function. The hotel staff member presses the
code and number of a guest's consumption items on the phone in the guest's room. Then
the Unified Gateway transmits the consumption information to the hotel reception desk
and records the information in the guest bill.
The Unified Gateway supports room status update. A hotel staff member can access the
Unified Gateway through a phone in a guest room to update the room status at the hotel
reception desk.
6.2 Recording Solution

When user terminals that require recording are located in different places or in an enterprise's
branches, the SBC-based IP recording solution is required.
In this solution, an SBC functions as a convergence point for voice streams, and a high
performance Ethernet switch with port mirroring is required for the convergence of voice
streams.
System Network
Figure 6-2 shows the system network for the SBC-based IP recording solution.

eSpace UC
Figure 6-2 System network for the SBC-based IP recording solution
The convergence and media agent functions are used for SBC-based IP recording. The SBC
converges all voice data and forwards the data to the Unified Gateway. The recording server
only needs to connect to a switch. The mirroring function of the switch enables the Unified
Gateway to monitor media and signaling streams into and out of the SBC, and record calls.
Since only media and signaling streams are converged on the SBC and then forwarded to the
recording server, normal data flows are not affected. In addition, the network performance and
device configuration are not affected because traffic on all interfaces is not converged at the
core.
6.3 AD Integration
The eSpace UC solution can be integrated with enterprise ADs. ADs can synchronize the
corporate directory to the BMU.
The corporate directory can be synchronized in manual or periodic mode. After the corporate
directory is synchronized to the UC server, the UC server, instead of the AD server, processes
all client operations on the corporate directory.
Users can view the latest corporate directory on the eSpace client only after the latest
corporate directory is synchronized to the BMU. The integration of the eSpace UC solution
and the enterprise AD has the following features:
The enterprise administrator can use the AD corporate directory system to maintain the
current enterprise's corporate directory.
After the UC platform is deployed in an enterprise, the enterprise administrator can
configure the interconnection between the BMU and enterprise AD server and set the
synchronization interval. All changes made on the AD server are synchronized to the
BMU in a timely manner.
After logging in to the eSpace client, the enterprise user can view the latest corporate
directory.

eSpace UC
6.4 OCS Integration Solution

In the OCS integration solution, Huawei Unified Gateway and Microsoft OCS are integrated
and communicate with each other through TCP and SIP trunks.
System Network
Figure 6-3 shows the OCS integration solution network.
Figure 6-3 OCS integration solution network
Application
Huawei Unified Gateway registers and manages IADs and IP phones, and functions as a
voice gateway to connect to the PSTN and Microsoft OCS.
The mediation server of Microsoft OCS converts signaling and media streams to enable
the communication between Huawei Unified Gateway and Microsoft OCS.
Users registered with Huawei Unified Gateway can use Microsoft OCS basic voice
functions.
Microsoft OCS users connect to the PSTN through Huawei Unified Gateway.
6.5 Outlook Integration Solution

In the Outlook integration solution, eSpace and Outlook are integrated. Users can use Outlook
to make calls to contacts, reserve conferences, and synchronize contact information.
After being integrated with Microsoft Office Outlook 2007, the eSpace UC:
Recognizes eSpace users automatically, and enables users to make voice and video calls
and send instant and SMS messages using Outlook.
Synchronizes the user status set in an Outlook appointment to the user's eSpace PC
client.

eSpace UC
Creates scheduled conferences in the Outlook Calendar.

Recognizes phone numbers contained in Outlook emails and enables users to directly
make calls to the numbers.
6.6 Connection with Huawei Telepresence Conference

eSpace UC can connect to Huawei Telepresence Conference or any other videoconference
under SIP, H.320 and H.323. The Huawei’s end to end solution include MCU, streaming and
recording solutions and HD endpoint terminals, and administration system.
Typical Network
The unified gateway connects eSpace UC and Huawei Telepresence Conference using the SIP
trunk, as shown in Figure 6-4.
Figure 6-4 Connection with Huawei Telepresence conference
When eSpace UC connects to Huawei Telepresence Conference:

The administrator can configure access numbers for Telepresence conferences on the
BMU.
Users can join Telepresence conferences on eSpace clients.
Users in Telepresence conferences can invite eSpace clients to join the conferences.
The conference can be P2P or multiconference by MCU using the GUI.
Implementation Scheme
Both the eSpace UC solution and Huawei Telepresence system are deployed in an enterprise.
The enterprise can connect the two systems to allow users to join Telepresence conferences on
eSpace Desktop by one click.
The basic configurations are as follows:
In the Telepresence system, configure the connection to the unified gateway in the
eSpace UC solution.

eSpace UC
On the unified gateway, configure the SIP trunk and outgoing prefix for the connection
to the Telepresence system.
On the BMU, configure the information about Telepresence conference rooms and the
entry for eSpace Desktop to join Telepresence conferences.
Typical Scenario
The process of joining a Telepresence conference on eSpace Desktop is as follows:
1. Log in to eSpace Desktop.
2. Obtain the conference information.
3. Click the Telepresence conference icon on eSpace Desktop and enter the conference
information to join the conference.

eSpace UC
Solution Description 7 Reliability
7 Reliability
7.1 Cluster Backup

The eSpace UC solution provides a high level of security for the unified gateway, server, and
database.
The eSpace UC solution provides a high level of security:
The U1980 support two SMCU (eSpace U1980 main control unit), It supports processor
redundancy 1+1 hot backup. When the active board is faulty, the standby board
automatically replaces the active board. The backup processor synchronize with the main
processor in real time, all the calls remains stand
Power module backup.
The eSpace U1980's power module supports hot swap and 2+1 backup, the eSpace
U1910 and eSpace U1930 are power module supports hot swap and 1+1 backup.
Hot backup for main control boards.
eSpace U1980 supports 1+1 hot backup for main control boards. When the active board
fails, the standby board takes over services automatically. The takeover process is free
from service interruption, which improves the mean time between failures (MTBF).
Disaster redundancy for eSpace U1980.
The maximum four-level Geography Disaster Redundancy can be supported.
When IP Phone register to U1980, it will send request to a URL for example
“Huawei.UC.com”. There need to configure four IP address and priority for this URL,
IP1 ,IP2.IP3,IP4. The IP Phone will store these four IP address and register to the first IP
address as the highest priority if it is available, otherwise it will register to the second
one and so on.
The eServer, BMU, and Oracle support two-node cluster backup.
Server supports 1+1 cold backup, when the active servers fail, the standby server takes
over services without the services being interrupted to ensure smooth system operation
for end users.
When the central node is faulty or disconnected from branch nodes:

− Each branch node becomes an independent IP PBX in a survivable mode. SIP users
can register with branch nodes.
− The follow basic call function remains available for users on branch nodes.

eSpace UC
Solution Description 7 Reliability
− Active calls, music on hold, announcement, authorization code, automatic operator

(automatic switch board), CDR, and conference,
7.2 ACD Redundancy

The IP Phone of attendant can support to register to several IP address of IP PBX, and
the database and information have been synchronized from main site to the redundancy
sites. If the main site fail over, the attendant will register to the redundancy IP PBX to
perform the basic ADC functionality.
Note: This functionality needs cooperation of Carrier to support call routing.
7.3 IVR Redundancy

For all the media resource , record and IVR service flow will be copied in main site and
redundancy sites to support IVR redundancy.
Note: This functionality needs cooperation of Carrier to support call routing.
7.4 IAD Power-Off Survival and Network Interruption

Survival
The IAD in the eSpace UC solution supports power-off survival and network interruption
survival.
When an IAD is connected to the PSTN network through an analog trunk, some analog phone
users can connect to the PSTN network through the Foreign Exchange Office (FXO) analog
trunk to make calls even when the IAD is powered off. The following IADs support power-off
survival:
IAD102H
IAD132E(T)
IAD1224
Network interruption survival is also called emergency standalone. When an IAD are
disconnected from softswitches, POTS users under the same IAD can still make calls to each
other, and users can make outgoing calls. The following IADs support network interruption
survival:
IAD208E(M)
IAD132E(T)
IAD1224

eSpace UC
Solution Description 8 Maintainability
8 Maintainability
8.1 Centralized Management

eSight is a next-generation operations support system designed by Huawei for government
agencies and enterprises to manage network resources (including devices, services, and user
accounts) in a centralized manner and to implement intelligent linkage. eSight can manage a
variety of devices from different vendors. It can manage, configure, and monitor eSpace
gateways, UC solution, CC, Meeting, IVS, Telepresence, and eSpace terminals. In addition,
eSight provides a open and flexible platform, enabling customers to build their own
intelligent management systems.
The Business Management Unit (BMU) manages services, numbers, accounts, and
conferences in a centralized manner.
As the BMU core component, the BMU connects to the following servers to manage services,
number allocations, address books, or conferences individually or in batches or Self-service:
Unified Gateways, CDRServer, eServer, Console server, eSpace Meeting server, and Mobile
Agent Access (MAA). Table 8-1 provides batch management details.
Table 8-1 Batch management details
Item Operation
Numbers Configure number allocation policies.
Add, modify, and delete Session Initiation Protocol (SIP) numbers,
Plain Old Telephone Service (POTS) numbers, and H.248 numbers in
batches.
Accounts Allocate passwords and roles to accounts; add, modify, and delete
accounts in batches.
Number Configure permissions for numbers in batches.
permissions
Conferences Configure conference notification templates and prefix to conference.
Service Configure the IP addresses and types of the services connected to the
maintenance BMU.
Self Service Provides various services, such as ONLY service, Service, CDR, and
conference reservation and query.

eSpace UC
8.2 Batch NE Configuration

The eSpace Element Management System (eSight) serves as the eSpace UC network
management system to configure network elements (NEs) in batches. The NEs include
Unified Gateway, Integrated Access Device (IAD), Session Border Controller (SBC), and IP
phone.
Table 8-2 provides part of batch NE configuration details.
Table 8-2 Batch NE configuration details
NE Function
Unified Gateway Session Initiation Protocol (SIP) trunk

Active and standby services
Call forwarding on offline
IAD Network parameters settings
Proxy server settings
Network management settings
SBC Device restart
Softswitch
Port settings
IP phone Batch restart
8.3 Centralized NE Monitoring

The eSight monitors NEs by managing their performance and alarms.
Topology Management
The eSight uses the topology view to display NEs and the links between NEs. Users can
master the hierarchical structure and running status of the all devices with the help of
topology management. New NEs can be added to the topology view automatically or
manually.
Performance Management
Network management and maintenance personnel can check the network or service operating
status during a specified period, learn about network performance trends, and optimize
network performance to ensure that the network is normal.
The eSight collects and provides NE performance data for users. The users can generate
reports and display the data in charts. The reports and charts help the users predict potential

eSpace UC
network risks and take proper measures to minimize the risks. The eSight monitors the
performance of the following NEs:
IAD
CPU usage
Unified Gateway
E1 resource usage, Digital Signal Processing (DSP) resource usage, board's CPU usage,
memory usage, transmitted bandwidth, and received bandwidth
Server, storage device (such as disk array), database, router, switch, firewall, and load
balancer
− Hardware, such as the CPU and memory
− Performance, such as memory usage, disk usage, and process status
− Third-party applications, such as the database and the disk array connected to the
server
The eSight displays monitor results in bar or line charts for users to easily learn about
performance trends. The users then can take proper measures before a performance counter
reaches the threshold to avoid potential risks.
Alarm Management
The eSight monitors network alarms in topology views, alarm panels, and alarm bar charts.
Once the eSight detects an alarm, maintenance personnel can view alarm details,
acknowledge the alarm, locate the alarm, and clear the alarm. The eSight provides the
Alarm reporting
Maintenance personnel can trigger an alarm on an NE, and check whether the eSight can
receive the alarm.
Remote alarm notification
Maintenance personnel can set remote alarm notification rules, including the notification
condition, time, and mode. The eSight then notifies the maintenance personnel of the
alarms that meet the rules through the SMS or email servers. The maintenance personnel
can know the alarms on the eSight server in real time and take measures accordingly
even when they are not on site. The maintenance personnel can also configure templates
for the notifications sent by the SMS and email servers.
Alarm mask
Maintenance personnel can set mask rules in the eSight for the eSight to mask alarms
that they do not need.
Alarm overflow dump
The eSight provides the alarm overflow dump function to ensure that the database
tablespace is sufficient. The eSight checks whether alarm overflow occurs according to
certain conditions every day. If alarm overflow occurs, the eSight transfers and stores
alarms to a specified path.
Terminal Management
eSight provides terminal management functions for IP phones and ATs.

eSpace UC
IP Phone Management
The eSight provides several management and monitoring functions for IP phones. They are IP
phone subnet creation, automatic deployment, device management, configuration
management, service management, and certificate management.
NOTE
The management functions that the eSight provides vary depending on IP phone models. The
following describes all the functions.
Creating an IP Phone Subnet

Create an IP phone subnet and add IP phone with matching IP addresses to the subnet. The
subnet can be associated with a configuration file so that configurations in the configuration
file can be delivered to IP phones in batches.
Automatic Deployment
Automatically grouping IP phones to specified subnets Assume that certain IP phone
subnets have been created on the eSight. When an IP phone registers with the eSight for
the first time, the eSight automatically adds the IP phone to an appropriate subnet. When
the IP address of the IP phone changes, the eSight automatically moves the IP phone to
another IP phone subnet covering the new IP address of the IP phone.
Automatically delivering configuration files Once you create a subnet, you can create a
configuration file for the subnet. Then, the eSight can automatically deliver the
configuration file to an IP phone when the IP phone is added to the subnet.
Automatically upgrading version files After uploading IP phone version files on the
eSight, IP phones that are added to the eSight using the automatic deployment function
automatically compare their own versions with those in the corresponding version files
on the eSight. If the versions are different, the IP phones automatically upgrade their
version files.
Querying IP phones that match no subnet Querying IP phones that match no subnet help
you know which IP phones are not contained in a subnet. Then you can add IP phone
subnets or change the IP address segments of existing IP phone subnets so that these IP
phones can be added to the subnets for management.
Device Management
You can perform operations such as Device Restart, Load the configuration file, and General
Configuration for an IP phone on the eSight.
Figure 4-29 IP phone device management page

eSpace UC
Configuration Management
Configuration management allows you to restart IP phones in batches and to enable automatic
upgrade.
Service Management
Upgrade management
You can use the eSight to upgrade the main programs of eSpace 7800 series IP phones
and eSpace 8850 series IP phones immediately or in batches as scheduled. You can use
the eSight to upgrade the main programs, language packages, font libraries, certificate
files, and signal tones of eSpace 7900 series IP phones immediately or in batches as
scheduled.
After version files and configuration files are uploaded, you can upgrade them in batches.
NOTE
IP phone version files are stored on the file server. The file server can be one independent of
the eSight or one built in the eSight.
Access scan
When a great number of IP phones connect to the eSight, the eSight uses the access scan
function to send ACS addresses and certificate paths to the IP phones. After IP phones
automatically update their configurations based on the information received from the
eSight, the IP phones automatically connect to corresponding IP phone subnets.
Voice quality inspection management
The eSight provides the terminal voice quality function, which can be used to evaluate IP
phone voice quality. The evaluation result can be displayed on the as reports, helping
locate and rectify faults. For details, see .
Management of IP phones that match no subnet
If the IP address of an IP phone does not belong to the IP address segment of any IP
phone subnet, the IP phone is automatically grouped to Device that Matches NO Subnet.
You can modify the IP address segment to cover this IP address, or create a subnet and
add the IP phone to this subnet.
Certificate Management
When a certificate updates or the customer wants to use their own certificates, upload the new
certificates to the eSight so that IP phones can be authenticated by the eSight.
Voice Quality Monitoring

eSight monitors voice quality of the following gateways and terminals:
Gateways
eSpace U1980, eSpace U1960, eSpace U1930, eSpace U1910, eSpace U1911
SoftCo9500, SoftCo5500, and IAD1224.
Terminals
eSpace Desktop, eSpace 7910, eSpace 7950 and eSpace 8950.

eSpace UC
Gateway Voice Quality Monitoring

The gateway voice quality monitoring includes:
Monitoring management
You can configure monitored subnets and NEs, start time and end time of a monitoring
task, and data collection periods on eSight. Then, eSight delivers configuration data to
NEs while the NEs report QoS data to eSight.
Data viewing
eSight provides the Detailed Data, Report Data, and Report View tab pages for you to
view the voice quality, MOS, time delay, jitter, and packet loss rate. eSight enables you
to query data depending on the calling or called area, device, number, and time range.
8.4 Batch NE Upgrade

The eSight upgrades NEs in batches. The NEs include Unified GateWay,IAD, SBC and IP
phones.
The eSight upgrades:
Unified GateWay
A maximum of five gateways can be upgraded in batches.
IADs in batches
The eSight can upgrade the complex programmable logical device (CPLD) version
(available only to the IAD132E(T) device) and NE software.
SBC main programs
IP phones
IP phones connect to the Dynamic Host Configuration Protocol (DHCP) server to load
version and configuration files in batches. The IP phones then are restarted on the eSight
for the upgrade to take effect.

eSpace UC
Solution Description 9 Security
9 Security
9.1 Multi-Level Security Management

The eSpace UC solution has multi-level security counters that can be classified into different
categories.
Security counters can be classified into the following categories according to network layers:
Application layer security counters
System layer security counters
Network layer security counters
Management layer security counters
Figure 9-1 shows the security maintenance layers, which are subject to different threats.
Figure 9-1 Security maintenance layers
Management Layer Security

The following measures ensure the management layer security:

eSpace UC
Account right management

Only the required rights are assigned to each account and an account is assigned to only
one person.
Log check and audit
Operation and security logs for the eSpace UC solution are stored in a memory with
special protection. Only the system administrator is allowed to view and audit these logs.
System backup
The Unified Gateway software, Unified Gateway data files, and IAD software are
backed up, and the backups are stored in the flash memory of their respective boards.
Users can back up and restore data manually or in the command line window. The
Console system automatically backs up all enterprise address books to ensure that
services are running properly.
Network Layer Security

The network layer uses the TLS1.0 and SSL3.0 protocols. The following measures ensure the
network layer security:
(Mandatory) Firewalls are configured for the eSpace UC solution.
(Mandatory) Virtual Private Network (VPN) technology is deployed between the
enterprise headquarters and its branches to ensure transmission security.
(Optional) Signaling and media packets are encrypted when they are transmitted to
ensure transmission security.
(Optional) Professional security solutions are deployed based on the enterprise's intranet
network to ensure network security. The solutions include intrusion detection, network
security scanning, and network security management.
System Layer Security

The following measures ensure the system layer security:
Operating system security
− Security hardening for the Windows operating system
− Security hardening for the SuSE Linux operating system
Database system security
− Security hardening for the SQL Server database to protect database services
− Security hardening for the Oracle database to protect database services
Antivirus software deployment
The OfficeScan software is used to protect the Windows operating system from viruses
and malicious software.
Application Layer Security

The following measures ensure the application layer security:
Password policy
The BMU and IP phones in the eSpace UC solution comply with password policies.
Authentication and session control
The BMU supports identity authentication and session management.

eSpace UC
Password encryption and decryption

Passwords in the BMU are encrypted and decrypted using a public encryption library. A
password is encrypted cyclically 128 times using the SHA256 encryption algorithm.
Authentication rules
The eSpace UC complies with the principle of least privilege.
Security log audit
The BMU records logs about login, logout, and account management. The logs can be
used for security auditing.
The HTTPS protocol is used to ensure application layer security.
9.2 Access Security

The SBC and SVN can be deployed in the eSpace UC solution to ensure access security.
Network Diagram
Figure 9-2 shows the location of SBC and SVN on the eSpace UC network.
Figure 9-2 Network diagram
SBC and SVN Functions

The SBC connects remote IP sessions and converges traffic for VoIP services in different
IP domains, which ensures network security.
The SVN provides secure channels that allow users to access the enterprise intranet from
the Internet using the eSpace Desktop.

eSpace UC
Solution Description 10 Technical Specifications
10 Technical Specifications
Technical specifications refer to performance counters related to the system processing

capability.
Table 10-1, Table 10-2, Table 10-3, and Table 10-4 describe the UC capacity, Unified
Gateway capacity counters, voice conference capacity counters, and data conference capacity
counters.
Table 10-1 UC capacity
Capacity eSpace eSpace eSpace eSpace

UC300 UC1000 UC3000 UC10000
Max. registered 300 1,000 3,000 10,000
users
Max. CDRs in a 3,000,000 3,000,000 3,000,000 1,000,000
month
Max. records in 30,000 30,000 30,000 30,000
an Enterprise
address book
Max. messages SIP UMS: 8,000
in the unified Movius: 2,000,000
message inbox
Max. 30 30 30 30
connections
between a
Console server
and a Unified
Gateway
Max. number of - - 1024 1024
concurrent
wake-up services

eSpace UC
Solution Description 10 Technical Specifications
Table 10-2 Unified Gateway capacity counters

Capacity eSpace U1910 eSpace U1930 eSpace U1980
Counter
Max. users 100 300 20,000
Max. concurrent 30 60 2,000
intra-office calls
Max. capacity of 30 60 900
digital trunks
Max. capacity of 30 60 2,000
SIP trunks
Table 10-3 Voice conference capacity counters
Capacity Counter eSpace U1910 eSpace U1930 eSpace U1980

Max. conference 12 12 960
participants
Max. conferences 4 4 320
Max. participants of a 12 12 120
conference
Table 10-4 Multimedia conference capacity counters
Parameter Parameter Value

Max. concurrent data 400 participants in data conferences + 400 SD video
conferences channels or 100 HD video channels in data conferences
Max. parties of a conference Equal to or smaller than the number of concurrent
participants.
Max. concurrent conferences 100

eSpace UC
Solution Description 11 IPCC
11 IPCC
11.1 Huawei eSpace UAP3300

Huawei UAP3300 (Universal Access Platform) is an All-In-One ACD platform specifically
designed for small and medium (SME) Contact Centre solutions. Highly compact and
integrated platform reduces the contact center integration challenges, time-to-market and cost
per port.
It adopts advanced carrier grade hardware and software platform to ensure high availability
and reliability of Contact Centre solution.
UAP3300 can provide high port density in a single frame 240 Agents and 960 in a cluster of 4
frames with full recording. It is a perfect fit for SME contact center requirements.
UAP3300 Front View UAP3300 Rear View
Product features
UAP3300 embodies all voice requirements of Contact Centre solution. It can perform
following functions simultaneously. This ability of UAP3300 reduces the TCO as well as
operation and maintenance expenses of enterprises significantly.
Powerful voice ability

Voice Call Manager
UAP3300 provides SIP registration and call control functions for Agents and normal users. In
case POTS interface is required for analog phones, an external IAD will be needed. UAP3300
also provides common PBX supplementary service support as well.
Media Resource Functions (MRS)
UAP3300 provides rich media resource functions for building powerful IVR / self-service
applications. It can provide voice playing, digit collection, voice recording, MRCP TTS/ASR,
FAX and Outbound Tone Detection capabilities.
Voice Recording
Voice Recording is a very common requirement in Contact Centre solution, required due to
regulatory compliance and Quality Management. UAP3300 address this requirement as well.

eSpace UC
It can provide embedded voice recording and therefore no need of any external recording
server.
Voice Gateway
eSpace UAP3300 has embedded Voice Gateway capability for TDM and IP trunks
simultaneously. It can be used as pure Voice Gateway product also in distributed Contact
Centre deployments to save toll bandwidth.
Flexible Networking Options

UAP3300 provides flexible networking options for PSTN access, IVR announcement, voice
Recording and Agent physical location. All these functions can be centrally located or
distributed in different locations. There can be following 3 scenarios in case of distributed
networking.
High Reliability Architecture

UAP3300 adopts multiple measures to ensure high reliability of Contact Centre solution. Each
hardware component works in redundancy mode to avoid single point of failure. Critical
components have 1+1 active / hot standby backup, while others can be in load sharing mode.
Apart from hardware redundancy, there are specific measures taken at software level also to
ensure business continuity like automatic overload & congestion control etc.
Local Survivability: UAP3300 has ability to takeover agents and distribute calls among them
when CTI server connection is lost. It will start sending calls to CTI server as soon as
connection is resumed automatically.
Easy Scalability
UAP3300 is modular in architecture. Its hardware adapts board and chassis architecture.
Scalability of media resources and trunks can be achieved by adding more boards. Apart from
this, 4 UAPs can be stacked together to provide seamless expansion of resources.

eSpace UC
Openness & Integration

UAP3300 complies to industry standards and therefore it is very easy to integrate with 3rd
party products.
UAP3300 can work together with OBG server to establish 3rd party CTI system integration.
Easy Management & Maintenance

UAP3300 provides GUI based configuration, management and maintenance tool for
operations & support staff. It provides simple and intuitive configuration for UAP3300 in just
6 steps.
11.2 Technical Specifications

The following table lists the technical specifications of the UAP3300.
Parameter Specifications
Trunk (E1): 240

One frame
Agent: 240
capacity
IVR: 240
Trunk (E1): 960
Cluster of four
Agent: 960
frame capacity
IVR: 960
Performance MTBF: 10a(year)
capacity MTTR: 30m(minutes)
eSpace 7800, and 7900 series IP Phone
Agent telephone eSpace iAgent Softphone
Huawei IAD 102H, 104H, 132E
Power 100V-240V AC

eSpace UC
Power consumption is 430W

Height is 6U.
Dimension Width*Depth*Height
=436mm×420mm×264mm
One frame weight 25kg
The eSpace UC solution has multi-level security counters that can be classified into different
categories.
Security counters can be classified into the following categories according to network layers:
Application layer security counters
System layer security counters
Network layer security counters
Management layer security counters
Figure 9-1 shows the security maintenance layers, which are subject to different threats.
Figure 11-1 Security maintenance layers
11.3 IVR Feature And Function

The Huawei IVR provides a greater capacity and supports the IP and advanced features of the
VXML. Furthermore, it synchronously supports the world latest TTS and ASR. The Huawei
IVR cooperates with the third party such as Nuance.
The IVR offers the service creation environment to customers. The administrator can
customize the IVR process by using the graphic user interface (GUI) as required. The service
generation environment determines what actions are taken in each step in the whole flow. The
actions include:
Playing customized voice to customers
Receiving the keystroke choice
Deciding what to next according to the choice of a customer
Obtaining information from the database, converting the information to voice and
playing it to customers or deciding what to next according to the information
Delivering related information to the CTI server and the CTI deciding the consequent
operations
The Huawei IVR system supports the VoiceXML standard that is based on the W3C
industrial standard, namely, XML. The VoiceXML standard simplifies the creation of the
customized interface that offers the voice services. In this way, customers can enjoy the
information and services on the website through voice and phone. The VoiceXML
standard works together with the CGI (or PERL, PHP, C, JAVA, SERVLET) script to
search the background database, and access the internal network of enterprises. Thus, the
voice browser and the mini browser are integrated to make the computer network
combine with the telephony technology perfectly.

eSpace UC
11.4 WebService Interface

Huawei provides web service interfaces for third-party system integration. The web service
interfaces include three parts: connection function interfaces, connection events and agent
status migration. Users can call the connection function interfaces provided by the system in
two modes: SOAP and REST
11.4.1 eSpace Business Intelligent Report

Huawei provides iWeb report tool. It is a B/S architecture report tool. It is convenient to use
and do report template customization.
Reports refer to the statistical reports generated based on the original CDR logs of Huawei
eSpace CC and agent attendance logs. The reports are used for data analysis of the Huawei
eSpace CC. The objective is to instruct customer to effectively use the resources of the Huawei
eSpace CC and provide better services for users.
11.4.2 1.1.1 Trunk Report

· Trunk group report: This report collects statistics on the usage of trunk groups.
· Trunk group graphical workload report: This report collects graphical statistics on trunk group
workload.
· Trunk group detail workload report: This report collects detailed statistics on trunk group workload.
11.4.3 1.1.2 VDN Report

· VDN traffic report: This report collects statistics on VDN recourses used by inbound and outbound
calls.
· VDN inbound busy hour report: This report collects statistics on VDN inbound volume in the
busiest hour.
· VDN inbound traffic report: This report collects statistics on inbound traffic based on access code
and shows the platform capability of handling inbound calls. The statistics items in the report include
Inbound Calls, Connected Calls, %Connected, IVR Inbound Calls, IVR Connected Calls, %IVR
Connected, Agent Inbound Calls, Agent Connected Calls and %Agent Connected.
11.4.4 1.1.3 IVR Report

· IVR traffic report: This report collects statistics on IVR resource usage. It is unnecessary if the IVR
process is used for guide only after a call is connected to the call center.
· IVR traffic report by service type: This report collects statistics on IVR process usage based on
service types. It is unnecessary if the IVR process is used for guide only after a call is connected to the
call center.
11.4.5 1.1.4 Skill Report

· Skill service level report: This report collects statistics on the waiting duration of the calls that are
successfully forwarded to the manual service and the calls that failed to be forwarded.

eSpace UC
· Skill Graphical Service Level Report: This report collects statistics on abandoned calls by different
report steps.
· Skill Graphical Call Profile Report: This report collects statistics on call answered or abandoned by
different report steps
· Skill Graphical Attendance State Report: This report collects statistics on attendance information of
agents in the skill queue within the specified time range.
· Skill Graphical Time Spent Report: This report collects statistics on daily work duration of all
agents in the skill queue.
· Skill Summary Report: This report collects statistics on skill queue performance in details within a
specified time range.
· Skill Graphical ASA Report: This report collects statistics on the average duration that agents in a
skill queue answer calls.
· Skill Performance Report: This report collects statistics on skill queue performance, showing the
agent resource information.
· Skill Performance Report by Skill: This report collects statistics on agent usage in each skill queue.
11.4.6 1.1.5 Agent Report

· Agent Basic Information Report: This report collects statistics on the Agent ID, Name, Skill Queue,
and Agent Group.
· Agent Operation Profile Report: This report collects statistics on agent operations, such as Logout,
Login without Logout, Busy, Hang up to IVR, Play Voice, Mute, Learning, Hold, Internal Help, Rest,
Internal Call, Internal Transfer, Transfer Out and Three-party Converse.
· Agent Login and Logout Report: This report collects statistics on login time and logout time of
agents.
· Agent Rest Profile Report: This report collects statistics on agent rest information, including the
number of rest times, rest cause, and rest duration.
· QC Operation Profile Report: This report collects statistics on inspection operations such as
Listened In/Intruded, Forcible Logout, Forcible Idle, Forcible Busy and Interception.
· Agent Outbound Profile Report: This report collects statistics on the total Agent Outbound Calls,
Agent Answered Outbound Calls, Agent Lost Outbound Calls, Agent Outbound Talk Duration
and %Agent Outbound Answered.
· Agent Group Outbound Profile Report: This report collects statistics on the total Agent Outbound
Calls, Agent Answered Outbound Calls, Agent Lost Outbound Calls, Agent Outbound Talk Duration
and %Agent Outbound Answered.
· Agent Connection Report: This report collects statistics on agents such as Login, Inbound,
Outbound, ACW, Rest, Hold, Busy, Occupancy Rate, Transfer, Idle Duration, Three-party Converse,
Internal Call, and Internal Appeal.

eSpace UC
· Agent Traffic Report: This report collects statistics on agent traffic on a specified time segment.
· Agent Traffic Report by Skill: This report collects statistics on agent traffic in a skill queue.
· Agent Group Traffic Report: This report collects statistics on agent group traffic on a specified time
segment.
· Agent Graphical Time Spent Report: This report collects statistics on daily work duration of an
agent.
· Agent Group Graphical Time Spent Report: This report collects graphical statistics on agent group
traffic daily.
· Online Agent Report: This report collects statistics on the number of online agents in different
groups and their traffic. You can query online agents only who have been assigned to groups.
· Graphical Online Agent Report: This report collects statistics on the number of online agents within
a specified time range and agent traffic volume.
Table Other Reports
Consolidate Reports: daily, Consolidate Reports: Weekly report, monthly of Services

weekly, monthly of call flow vs staff
Date of call attention Date.
Time to call attention name.
Number of calls received User Login
Number of calls rejected Check. In
Number of calls abandoned Check Out.
Percentage of calls abandoned Hours worked.
Time average call duration (hh:
Statistics
mm: ss)
Personal maximum hourly used
call traffic volume per hour.
to give attention
Average time to answer calls Users treated by promoters who call / total calls received
People who call and learned that the Programme by printed
Service Level
/ total calls received media.
Average number of calls People who call and learned that electronic program / total
received / answered by time mass
Consolidate Reports: Daily,
weekly, monthly of demand for Calls received.
services and call flow
Date. People who call and heard the radio program / total calls
Request type by type and
you received.
quantity.
People who call and they learned of the program by other
Types of applications.
means / total
General Report. calls received.


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eSpace UC

HUAWEI TECHNOLOGIES CO., LTD.

Trademarks and Permissions

Huawei Technologies Co., Ltd.

Huawei Proprietary and Confidential

1 Introduction to the eSpace UC Solution ............................................................................... 1

3 eSpace UC Solution Network ............................................................................................... 12

Issue 04 (2013-05-08) Huawei Proprietary and Confidential ii

4.5.2 eSpace LMT............................................................................................................................................................. 41

10 Technical Specifications ...................................................................................................... 77

Issue 04 (2013-05-08) Huawei Proprietary and Confidential iii

11.4.3 1.1.2 VDN Report .................................................................................................................................................. 83

Issue 04 (2013-05-08) Huawei Proprietary and Confidential iv

1 Introduction to the eSpace UC

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 1

Figure 1-1 Huawei Communication and Collaboration

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 2

1.3 Design Principles

1.3.2 Diverse ICT Services

1.3.3 Open Service Development Architecture

1.4.1 Distributed Conference

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 3

Distributed Multimedia Conference

1.4.3 QoS Assurance

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 4

1.5 eSpace UC Solution Components

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 5

Call control layer

Table 1-1 eSpace UC solution highlights

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 6

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 7

2.1 System Architecture

Figure 2-1 System architecture diagram

2.2 Terminal Access Layer

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 8

Table 2-1 Functions of each terminal

2.3 Call Control Layer

Product Model Application Scenario

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 9

Product Model Application Scenario

Recording and Switching Phone System Announcements

2.4 Service Layer

Table 2-3 Components at the service layer

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 10

2.5 Management Layer

Table 2-4 Components at the management layer

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 11

3 eSpace UC Solution Network

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 12

Figure 3-1 eSpace UC network

Table 3-1 NE description

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 13

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 14

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 15

4 Services and Functions

4.1 IPT Services

4.1.1 Voice Services

Table 4-1 Voice services

Voice Service Description

Supplementary Local number query service

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 16

restriction (CLIR) service

Issue 04 (2013-05-08) Huawei Proprietary and Confidential 17