DOLE Services for Businesses

DEPARTMENT OF LABOR AND EMPLOYMENT
CITIZEN’S CHARTER
2019 Edition
I. Mandate:
The Department of Labor and Employment (DOLE) is the national government agency mandated to formulate policies, implement
programs and projects as well as serve as the policy-coordinating arm of the Executive Branch in the field of labor and
employment.
II. Vision:
Every Filipino Worker attains full, decent and productive employment
III. Mission:
To promote gainful employment opportunities; to develop human resources; to protect workers and promote their welfare; and
to maintain industrial peace.
IV. Service Pledge:
We, the Officials and Employees of the Department of Labor and Employment, are committed and resolved to perform efficiently
and effectively from time to time, with utmost courtesy and sincere dedication, in order to fulfill the needs and exceeds the
expectations of the public.
Through the collaboration of all staff of the Department, we will continue to cater the best through:
 Delivering quality services to the public, in accordance with the procedures and timeframe provided in our service
standards;
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 Offering numbers of venues which include service facilities, hotlines and websites in addressing public concerns and for
clients to access information about our services;
 Listening to and responding immediately to public complaints and/or suggestions through the Department’s Hotline, Help
Desks and Public Assistance and Complaints Units towards client satisfaction and this Department’s sustainable
development;
 Ensuring to attend promptly to our client’s needs, without qualification, and courteously handle each transaction with
patience and in accordance with our Code of Ethics.
 Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working
hours and during lunch break.
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V. List of Service
CENTRAL OFFICE
 External Services Page Number
1. Issuance of Certification from DOLE that a POEA Licensed ………………………………………………… 9

Recruitment Agency Has/Has No Recruitment Violation Case
Pending Before the Office of the Secretary of Labor and
Employment
2. Registration of Workers Association Operating in More Than ………………………………………………… 13
One Region and Federation/National Union
3. Issuance of Certification from DOLE that a Company Has/Has ………………………………………………… 21
No Pending Case – for Regional Office Appealed Labor
Relations Cases
4. Issuance of Certification that a Company Has/Has No Pending ………………………………………………… 22
Labor Standards Case Appealed Before the Office of the
Secretary of Labor and Employment
5. Issuance of Certificate of Appearance for Professional ………………………………………………… 25
Mechanical Engineer/Professional Electrical Engineer
6. Clearing of Fabrication Design of Mechanical Equipment ………………………………………………… 28
7. Disposition of Appealed Cases Filed with the Bureau of Labor ………………………………………………… 34
Relations
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REGIONAL/PROVINCIAL/FIELD OFFICE
 External Services Page Number
1. Issuance of Certificate of Appearance for Professional ………………………………………………… 38

Mechanical Engineer/Professional Electrical Engineer
2. Registration of Establishment under Rule 1020 of the ………………………………………………… 41
Occupational Safety and Health Standards
3. Issuance of Letter of Approval/Disapproval of Construction ………………………………………………… 44
Safety and Health Program (CSHP) Application
4. Registration of Contractors ………………………………………………… 49
5. Issuance of Permit to Operate (PTO) Mechanical ………………………………………………… 54
Installation/Certificate of Electrical Inspection (CEI)
6. Registration of Collective Bargaining Agreement ………………………………………………… 62
7. Registration of Union ………………………………………………… 68
8. Application for Alien Employment Permit (New/Renewal) ………………………………………………… 76
9. Issuance of Certificate of Exclusion from Alien Employment ………………………………………………… 82
Permit
10. Application for Job Fair Permit ………………………………………………… 85
11. Application for Job Fair Clearance ………………………………………………… 89
12. Application for Authority to Recruit ………………………………………………… 92
13. Application for License to Operate Private Employment Agency ………………………………………………… 94
(PEA)
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14. Application for Authority to Operate Branch Office of a Private ………………………………………………… 98
Employment Agency
15. Application for Working Child Permit ………………………………………………… 101
16. Application for Sugar Workers’ Maternity Benefit Claim ………………………………………………… 106
17. Application for Sugar Workers’ Death Benefit Claim ………………………………………………… 112
18. Application for Accreditation of Co-Partner ………………………………………………… 119
19. Application for Livelihood Project Assistance ………………………………………………… 123
PHILIPPINE OVERSEAS LABOR OFFICE
1. Verification of Overseas Employment Documents ………………………………………………… 129
2. Issuance of Overseas Employment Certificate (OEC) at Post ………………………………………………… 135
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Central Office
External Services
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1. Issuance of Certification from DOLE that a POEA Licensed Recruitment Agency Has/Has No
Recruitment Violation Case Pending Before the Office of the Secretary of Labor and Employment
The Certification is issued to POEA Licensed Recruitment Agencies for renewal of license and withdrawal of Escrow
Deposit.
Office or Division: Legal Service (LS) Case Review and Investigation Division (CRID)
Classification: Simple
Type of Transaction: G2B Government to Business Entity
Who may avail: POEA Licensed Recruitment Agencies
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For renewal of license and other purposes:

1. Written request for Certificate of no recruitment violation case pending Client
before the Office of the Secretary of Labor and Employment ( 1 original
copy)
2. Company ID or Government issued ID of the requesting party Company/SSS/DFA/LTO/PHLPOST/OSCA,
(1 photocopy) COMELEC/PRC/DOLE/OWWA/MARINA/BIR/Pag-
IBIG, PhilHealth
3. Notarized Special Power of Attorney, if the requesting party is not the Principal
owner or partner of the recruitment agency (for Sole Proprietorship and
Partnership) (1 original copy)
4. Notarized Secretary’s Certificate authorizing the requesting party to Board of Directors of the Corporation
secure the Certification of no pending case for the company (for
Corporation) (1 original copy)
For withdrawal of Escrow Deposit:
1. Written request for Certificate of no recruitment violation case pending Client
before the Office of the Secretary of Labor and Employment (1 original
copy)
2. Company ID or Government issued ID of the requesting party Company/SSS/DFA/LTO/PHLPOST/OSCA,
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(1 photocopy) COMELEC/PRC/DOLE/OWWA/MARINA/BIR/Pag-
IBIG, PhilHealth
3. Duly executed/signed Escrow Agreement (1 original copy or certified Bank where the fund is deposited
true photocopy)
4. Notarized Special Power of Attorney, if the requesting party is not the Principal
owner or partner of the recruitment agency (for Sole Proprietorship and
Partnership) [1 original copy]
5. Notarized Secretary’s Certificate authorizing the requesting party to Board of Directors of the Corporation
secure the Certification of no pending case for the company (for
Corporation) [1 original copy]
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Submit complete required 1. Receive the documents None 15 minutes Administrative
documents at the Office of the submitted by the client. Assistant I (or
Director, Legal Service located at designated
6th Floor, DOLE Building, Muralla 1.1. Verify completeness of Alternate)
corner General Luna Streets, documents. Office of the
Intramuros, Manila. 1.2. Assign specific Director
identification number to Legal Service
the request.
2. Wait for the advice of the 1.3. Assess the application
receiving officer as to and check the
completeness of the submitted completeness of the
documents and the date/time of required documents.
release of the requested Immediately inform the
Certification. client of any deficiency in
the documents submitted
and advise them to
complete the
requirements upon
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claiming the Certificate.
1.4. Issue acknowledgment
receipt to the client that
3. Get the acknowledgement also serves as claiming
receipt/claiming stub. stub.
1.5. Indorse to CRID Records
Officer.
2. Process the request. None 2 hours Records Officer III
CRID
2.1. Verify with database if (or designated
there is / no pending Alternate)
case.
2.2. Draft Certification with
initials.
2.3. Submit to the CRID Chief
(or Section Head in the
absence of the CRID
Chief) for review.
3. Evaluate the draft None 3 hours Attorney V (Chief)
Certification with documents CRID
submitted and recommend (or designated
for approval of LS Director. Alternate)
3.1. Submit to the Office of

the LS Director or
alternate for approval.
4. Review for approval of the None 4 hour Director IV (or his
Certification. authorized
signatory)
Office of the
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Director
Legal Service
4. Give the claiming stub to the 5. Release the Certificate to None 15 minutes Administrative
releasing officer at the Case requesting party or to an Assistant III
Review and Investigation authorized representative CRID
Division. equipped with the proper (or designated
Special Power of Attorney or Alternate)
5. Claim the Certificate and sign in Secretary’s Certificate.
the logbook as a proof of receipt
of the Certificate.
TOTAL None 1 day, 1 hour,
30 minutes
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2. Registration of Workers’ Association Operating in More Than One Region and Federation/National
Union
Under PD 442 of the Labor Code of the Philippines, as amended, the DOLE is mandated to process the application for
registration of labor organizations in order for them to acquire legal personality and to enjoy the rights given to legitimate labor
organization.
Workers’ Association Operating in more than one region and Federation/National Union registration refers to the process of
determining whether the application for registration of a labor union organized for collective bargaining or application of
workers’ associations organized for mutual aid and protection except for collective bargaining, complies with the documentary
requirements prescribed under Rule III and IV of DOLE Department Order No. 40-03 and the rules implementing Book V of
the Labor Code, as amended.
Office or Division: Bureau of Labor Relations (BLR)

Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail:  Federations
 National Unions
 Trade Union Center
 Workers’ Association operating in more than one region
For Workers’ Association Operating in More Than One Region –

 1 original and 2 photocopies of all application requirements for manual
registration
 1 original copy for all application requirements for online registration
1. Duly-filled out, signed and notarized Application Form for Registration of  www.blr.dole.gov.ph
Workers’ Association Operating in More Than One  BLR
Region/Federation/National Union (1 original and 2 photocopies)
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2. Name of the applicant association’s officers and their respective Applicant association
addresses
3. Minutes of the organizational meeting/s Applicant association
4. List of members who participated in the organizational meeting/s Applicant association
5. Financial reports of the applicant organization if it has been in existence Applicant association
for one year or more years, unless it has not collected any amount from
the members, in which case a statement to this effect shall be included
in the application
6. Constitution and By-laws (CBL) Applicant association
7. Names of ratifying members Applicant association
8. Minutes of adoption or ratification of the constitution and by-laws and Applicant association
the date when ratification was made, unless ratification was done in the
organizational meeting(s), in which case such fact shall be reflected in
the minutes of the organizational meeting(s)
9. Resolution of membership of each member association, duly approved Applicant association
by its board of directors
For Federation/National Union –
registration
 1 original copy for all application requirements for online registration
Federation/National Union (1 original and 2 photocopies)  BLR
2. Name of the applicant labor union’s officers and their respective Applicant labor union
addresses
3. Minutes of the organizational meeting/s Applicant labor union
4. List of employees who participated in the organizational meeting/s Applicant labor union
5. Annual financial reports if the applicant union has been in existence for Applicant labor union
one year or more years, unless it has not collected any amount from the
members, in which case a statement to this effect shall be included in
the application
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6. Constitution and By-laws (CBL) Applicant labor union

7. Minutes of adoption or ratification of the CBL Applicant labor union
8. List of members who participated in the ratification of CBL. The list of Applicant labor union
ratifying members shall be dispensed with where the CBL was ratified
or adopted during the organizational meeting. In such a case, the
factual circumstances of the ratification shall be recorded in the minutes
of the organizational meeting(s)
9. Resolution of affiliation of at least ten (10) legitimate labor Applicant labor union
organizations, whether independent unions or chartered locals, each of
which must a duly certified or recognized bargaining agent in the
establishment where it seeks to operate
10. Name and addresses of the companies where the affiliates operate and
the list of all the members in each company involved
1. Secure Application Form:
1.1. Get Application Form from 1. Provide Application Form None 15 minutes Processor
the Bureau of Labor with list of requirements and
Relations. explain procedures, as
1.2. Download, print and fill-out necessary.
application form from
www.blr.dole.gov.ph.
1.3. Fill-out and print Application
Form from the https://blr-
ours.dole.gov.ph.
2. Submit to Processor the filled up 2. Receive and review the None 5 days Processor/
application form with the application for registration. Division Chief
documentary requirements.
2.1. Act on all applications
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within one (1) day from
receipt either by
approving the application
and issuing the certificate
of registration or denying
the application for failure
of the applicant to comply
with the requirements for
registration.
2.2. If documentary
requirements are
incomplete and/or not in
order, notify the applicant
in writing of the lacking
requirement/s to
complete the application
and to complete the
same within thirty (30)
days from receipt of
notice, otherwise, the
application is deemed
denied without prejudice
to its re-filing.
3. Get the Order of Payment. 3. Issue Order of Payment for None 15 minutes Processor
complete documents.
4. Present the Order of Payment to 4. Receive payment and issue P70.00 – 15 minutes Cashier
the Cashier, pay the registration OR. registration fee
fee and receive Official Receipt
(OR).
5. Submit OR to the Processor. 5. Receive OR. None 15 minutes Processor
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6. Print Certificate of None 1 day Processor/
Registration and have it Division Chief/
signed by the Bureau BLR Director
Director or his/her alternate
signatory.
7. Forward Certificate of None (uncontrollable) Records Officer/

Registration to the Undersecretary
Undersecretary for Labor for Labor
Relations and Office of the Relations/
Secretary. Secretary
8. Affix seal, scan OR, signed None 30 minutes Records Officer
Certificate of Registration
and all registration
requirements and update
database.
6. Sign in the Registration Logbook. 9. Record the application and None 10 minutes Records Officer
let the applicant sign in the
Registration Logbook (for
pick-up).
7. Receive Certificate of 10. Release the Certificate of None 10 minutes Records Officer
Registration. Registration either thru
courier or for pick-up.
11. Log-in to https://blr- None 1 hour Processor/
ours.dole.gov.ph to upload Statistician II
the approved application.
TOTAL P70.00 6 days, 2
hours, 50
minutes
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Online Registration
1. Log in to None
https://blr-ours.dole.gov.ph, select
and fill up Workers’ Associations
Operating in more than one
region/ Federation/National Union
Application Form and upload
1. Log in to https://blr- None 4 days Processor/
ours.dole.gov.ph, open and Division Chief
review the application for
registration submitted
online.
1.1. If documentary
requirements are
order, notify the
applicant thru the
“Message Section” to
and to complete the
same within 30 days
from receipt of notice,
otherwise, the
application deemed
to its re-filing.
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1.2. For complete
documents, notify the
applicant when to go to
DOLE to submit signed
and notarized
application form, original
documents submitted
online.
2. Proceed to BLR Office on 2. Receive and validate None 2 hours Processor/
scheduled date and submit the documents uploaded online Division Chief
signed and notarized application vis-à-vis the original
form and original documents documents presented.
uploaded online.
2.1. If in order, issue Order of
Payment.
2.2. If not, return to applicant
for completion.
(OR).
5. Print Certificate of None 1 day Processor/
Registration and have it Division Chief/
signed by the Bureau BLR Director
Director or his/her alternate
signatory.
6. Forward Certificate of None (uncontrollable Records Officer/
Registration to the )
Undersecretary for Labor
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Relations and Office of the Undersecretary
Secretary for endorsement for Labor
and signature. Relations/
Secretary
7. Affix seal, scan OR, signed None 30 minutes Records Officer
Certificate of Registration
and all registration
requirements and update
database.
5. Sign in the Registration Logbook. 8. Record the application and None 10 minutes Records Officer
pick-up).
6. Receive Certificate of 9. Release the Certificate of None 10 minutes Records Officer
10. Log-in to https://blr- None 15 minutes Processor/
ours.dole.gov.ph: Statistician II
10.1. Change status to

“Application Approved”.
10.2. Encode and upload
scanned copy of
Certificate of
Registration and OR.
“Released”.
TOTAL P70.00 5 days, 7
hours, 35
minutes
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3. Issuance of Certification from DOLE that a Company Has/Has No Pending Case – for Regional
Office Appealed Labor Relations Cases
This Certification is issued for Regional Office appealed Inter/Intra Union Cases.
Office or Division: Bureau of Labor Relations (BLR) – Appeals and Review Unit (ARU)
Type of Transaction: G2B – Government to Business
G2C – Government to Citizen
G2G – Government to Government’
Who may avail: Employers, labor organizations, workers, government agency
Letter requesting for certification (1 original copy) Applicant

1. Submit letter request to BLR. 1. Receive letter request. None 15 minutes Records Officer
(Office of the BLR
Director)
2. Process request and print None 5 hours ARU Staff
certification.
3. Review and sign the None 2 hours BLR Director
Certificate.
2. Receive Certificate. 4. Release Certificate either None 45 minutes ARU Staff
thru courier or pick-up.
File a copy of said
certification.
TOTAL None 1 day
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4. Issuance of Certification from DOLE that a Company Has/Has No Pending Labor Standards Case
Appealed Before the Office of the Secretary of Labor and Employment
This Certification is issued to entities mainly for bidding, auditing, renewal of license, accreditation or registration purposes.
Office or Division: Bureau of Working Conditions (BWC) – Labor Standards Review and Appeals
Division (LSRAD)
G2C – Government to Client
G2G – Government to Government
Who may avail: Any entity registered and operating in the Philippines which is required by another
entity to acquire the certification
1. Duly accomplished Application Form (Request for Certification that a  BWC Officer of the Day
Company Has/Has No Pending Case Application Form) [1 copy]  www.bwc.dole.gov.ph
2. Letter request indicating purpose of request for certification (1 copy) Requesting Entity
3. Official receipt of the bidding fee (if for bidding purposes) [1 photocopy] Requesting Entity
4. Official list of requirement from requesting company showing that the Requesting Entity
DOLE clearance is being required (1 photocopy)
5. DOLE Registration under Rule 1020 (1 photocopy) Requesting Entity
6. DOLE Registration under D.O. 174-17, if the requesting company is a Requesting Entity
contractor/subcontractor (1 photocopy)
1. Get application form and the list 1. Provide application form and None 15 minutes BWC Officer of
of requirements from the BWC explain the list of the Day
Officer of the Day or download requirements, if necessary.
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the form from
www.bwc.dole.gov.ph and fill-out
the form.
2. Submit to the BWC Officer of the 2. Check the completeness of None 15 minutes BWC Officer of
Day the filled-out request form the form and documentary the Day
with complete documentary requirements.
requirements.
3. Get the claim stub indicating the 2.1. For complete documents,
release date of the certificate. issue claim stub
indicating the date of
release of certificate.
2.2. If application and/or
documents are not
complete, return the
application form and
documents to client
indicating the lacking
requirement/s and
explain, as may be
necessary.
Application is deemed not

filed.
3. Forward the Application None 1 day Office of the
Form with complete Director
documentary requirements personnel
to the Office of the Director
for recording and
endorsement to LSRAD.
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4. Check with the Case None 1 day LSRAD Focal
Inventory for any pending Person, BWC
case and prepare the Director
Certificate to be signed by
the BWC Director.
4. Present the claim stub to the 5. Release the Certificate on None 15 minutes BWC Officer of
Officer of the Day on the the scheduled release date. the Day
scheduled date and get the
Certificate.
If the claimant of the Certificate is

other than the one who filed the
application, submit the letter of
authorization together with
his/her photocopy of ID
(Filer/Applicant and Authorized
Representative - to present
original for verification purposes).
Note:
The Certificate can be claimed only
up to 1 month from the date of its
scheduled release, otherwise, file a
new application.
TOTAL None 2 days, 1 hour
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5. Issuance of Certificate of Appearance for Professional Mechanical Engineer/Professional
Electrical Engineer
The Certificate of Appearance for Professional Mechanical Engineer (PME) /Professional Electrical Engineer(PEE) is issued
to professional engineers who will be preparing mechanical and electrical plans, and installation of mechanical equipment
and of electrical wiring in industrial establishments covered by DOLE Technical Safety Inspection.
Office or Division: Bureau of Working Conditions

Who may avail: Professional Mechanical Engineers and Professional Electrical Engineers
1. Valid Professional Tax Receipt and Professional Regulation Local Government Unit (LGU)
Commission (PRC) License (1 photocopy) PRC
2. Original Copy of valid Professional Tax Receipt and PRC License (for LGU
presentation only) PRC
1. PME/PEE to personally appear 1. Check completeness of the None 30 minutes BWC Officer of
and submit the complete required documents. the Day
requirements.
If requirements are complete:
1.1. Affix 3 specimen signatures on 1.1. Require the PME/PEE to

the photocopy of the PRC affix three (3) specimen
License. signatures on the
photocopy of the PRC
License.
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1.2. Log in the PME/PEE 1.2. Provide the logbook to
information logbook. the applicant for entry of
required information in
the PME/PEE information
logbook.
1.3. Get the claim stub. 1.3. Issue claim stub.
1.4. Forward the document to
BWC Focal Person.
If the presented requirements

are incomplete, return to the
applicant for resubmission and
indicate lacking requirements.
2. Validate applicant’s None 1 day BWC Focal
information/documents. Person
2.1. If the information/

documents are in order,
prepare the Certificate of
Appearance and submit
complete documents to
the Office of the Director.
3. Sign the certificate of None 30 minutes BWC Director or
appearance. authorized
representative
3.1. If not in order or if there is
misrepresentation,
endorsement letter to be
sent to Legal Service for
appropriate action.
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2. Receive the Certificate of 4. Release the Certificate of None 15 minutes BWC Focal
Appearance. Appearance with official dry Person
seal.
If the claimant of the requested
service is other than the
PME/PEE, submit the letter of
photocopy of their ID and copy of
claim stub (Filer/Applicant and
Authorized Representative - to
present original for verification
purposes).
TOTAL None 1 day, 75
minutes
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6. Clearing of Fabrication Design of Mechanical Equipment
To ensure that all locally fabricated boilers and pressure vessels are inspected by DOLE to ensure that the technical details
of the equipment at indicated in the Manufacturer’s Data Report are in accordance with the cleared plan.
Office or Division: DOLE-Bureau of Working Conditions (BWC) – Program Management and Technical
Support Service Division (PMTSSD)
Classification: Highly Technical
Type of Transaction: G2B – Government to Business Entity
Who may avail: Establishments covered are those who fabricate boilers and pressure vessels.
1. Covering/Transmittal Letter indicating the applicant’s name and contact Applicant

number (1 original copy)
2. Properly filled-out application form for the mechanical equipment (3 DOLE Website (submit to the DOLE Bureau of
original copies) Working Conditions)
3. Technical drawings of the mechanical equipment to be fabricated to be Applicant
saved in a CD or USB (3 sets-original)
4. Equipment design computation (1 original copy) Applicant
5. Manufacturer’s Data Report of the mechanical equipment (1 original DOLE Website (submit to the DOLE Bureau of
copy) Work Conditions)
6. Certificate of Appearance of the signing Professional Mechanical BWC, DOLE Regional Offices
Engineer (PME) [1 photocopy]
1. Submit three (3) sets of filled-out 1. Receive the application and None 30 minutes Officer of the Day
application form with the required evaluate the documents as
attachments and an e-copy in pdf per completeness based on
saved in a CD or USB. the checklist.
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Note: If incomplete, return
documents to the applicant.
2. Endorse the documents to None 15 minutes Officer of the Day
the Records Officer for
recording.
3. Record and attach route None 30 minutes Records Officer
slip.
4. Route documents to None 1 day PMTSSD Focal
PMTSSD. Person
5. Evaluate the plans as to the None 1 day Mechanical
completeness of the Engineer
documents submitted.
Note: 5 mechanical equipment

per day. If there are
deficiencies, return the
application to the establishment.
6. Study the plan and check None 3 days Professional
the correctness of the Mechanical
equipment computation Engineer
design as per the Standards
used as reference.
7. Stamp “Cleared” on every None 1 day Mechanical
page of the mechanical Engineer
drawings including the
application form.
Note: Five (5) mechanical

equipment to be stamped per
day.
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8. Assign numbers to cleared None 1 day Mechanical
plans and record the same Engineer
in the database.
Note: Five (5) mechanical

equipment to be stamped per
day.
9. “Clear” the mechanical None 1 day Assigned PME
plans and the application
form.
9.1. Sign the cleared plans. PMTSSD Chief

10. Compute the fabrication See Table of 4 hours Mechanical
fees and prepare the Order Service Fees Engineer
of Payment. and Charges.
11. Prepare transmittal letter for None 1 hour Mechanical
the applicant and to DOLE Engineer
RO who has jurisdiction
over the location of the
fabrication.
12. Sign the transmittal letter. None 1 hour Bureau Director
2. Client to pay the assessed 13. Issue the Order of Payment None 1 hour Officer of the day
fabrication fees as indicated in to the applicant.
the Order of Payment.
Note: The timeliness of the
payment of the amount as
indicated in the Order of Payment
is beyond the control of BWC.
3. Submit photocopy of Official 14. Receive the photocopy of None 30 minutes Officer of the Day
Receipt (OR) and present the OR and check its
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original copy. authenticity with the original
copy.
Note: The submission of the

photocopy of the OR is beyond
the control of BWC.
15. Release the cleared None 30 minutes Officer of the Day
fabrication design.
Note: The cleared fabrication

design/plans will be given to the
establishment. This shall be
included when the fabricated
mechanical equipment will be
sold to a client to which, BWC
has no control as to when will
this equipment be sold to whom.
During the fabrication process,

DOLE Technical Inspector will
conduct spot check if there are
changes in the specifications as
indicated in the Cleared Plan
TOTAL See next page 9 days,
for Table of 1 hour, 15
Service Fees minutes
and Charges
31
Service Fees and Charges:
Amount
Office Nature of Fees/Charges Legal Bases (In Peso Unless
Otherwise Stated)
Bureau of Working Steam Boiler Fabrication Plan Rule1970 of the OSHS
Condition (BWC) / Checking Fee MOA between DOLE &
Regional Offices (ROs) Up to 50 hp DPWH Office of the 100.00
Over 50 to 200 hp Prime Minister Memo 320.00
Over 200 to 500 hp dated July 19, 1983 560.00
Over 500 hp 950.00
Steam Boiler Fabrication Fee: D.O. No. 1, s. 1991 as
Examination and Inspection amended by D.O. No. 1-
Up to 10 ph A, S. 1991 D.O. No. 23, 200.00
Over 10 to 20 hp S. 1994 230.00
Over 20 to 30 hp 270.00
Over 30 to 40 hp 320.00
Over 40 to 50 hp 380.00
Over 50 to 60 hp 475.00
Over 60 to 70 hp 540.00
Over 70 to 80 hp 570.00
Over 80 to 90 hp 620.00
Over 90 to 100 hp 670.00
For each hp or a fraction 3.00
thereof in excess of 100 hp
Bureau of Working Pressure Vessel Fabrication Plan Rule 1970 of the OSHS
Condition (BWC) / Checking Fee MOA between DOLE &
Regional Offices (ROs) Up to 5 cubic feet (c f) DPWH Office of the 25.00
Up to 5 to 10 c f Prime Minister Memo 40.00
Over 10 to 30 c f dated July 19, 1983 D.O 50.00
Over 30 to 50 c f No. 1, s. 1991 as 65.00
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Amount
Office Nature of Fees/Charges Legal Bases (In Peso Unless
Otherwise Stated)
Over 50 to 100 c f amended 80.00
For every c f or a fraction 1.50
thereof in excess of 100 c f
Pressure Vessel Fabrication Rule 1970 of the OSHS
Examination and Inspection Fee MOA between DOLE &
Up to 5 cubic feet (c f) DPWH Office of the 25.00
Up to 5 to 10 c f Prime Minister Memo 40.00
Over 10 to 30 c f dated July 19, 1983 D.O 65.00
Over 30 to 50 c f No. 1, s. 1991 as 80.00
Over 50 to 100 c f amended 115.00
For every c f or a fraction 8.00
thereof in excess of 100 c f
33
7. Disposition of Appealed Cases Filed with the Bureau of Labor Relations
This refers to the resolution of appealed inter/intra-union disputes and other related labor relations disputes filed with the
Bureau of Labor Relations.
Office or Division: Bureau of Labor Relations (BLR) – Appeals and Review Unit (Office of the Director)
G2B – Government to Business
Who may avail:  Authorized representative of legitimate labor organization
 Employers
 Employee
 Members of labor organizations
Entire Case Records (1 copy) in the Regional Office that includes the Med-Arbitration and Legal Services Unit
following: (MALSU)/Records Section in the DOLE Regional
Office
1. All pleadings filed by the parties;
2. Minutes of hearings/conferences;
3. Order/Resolution issued either by the DOLE Regional Office Mediator-
Arbiter or Regional Director;
4. Audit Report made by Regional Audit Examiner, whenever applicable;
5. Annexes/supporting documents submitted by the parties to
substantiate their allegations/defenses.
1. Submit Memorandum of Appeal to 1. Receive and prepare None 1 day Records Officer
Records Section of DOLE transmittal of entire (DOLE Regional
Regional Office. records to Bureau of Labor Office)
34
Relations.
2. Receive and record None 15 minutes Records Officer
documents. (Office of the BLR
Director)
3. Conduct initial evaluation None 1 day BLR Director
of the appeal.
4. Check completeness of None 1 day BLR-ARU Staff
transmitted documents,
assign docket number and
assign case to Med-
Arbiter.
5. Conduct evaluation of the None 10 days Mediator-Arbiter
case.
5.1. If the issues are not

clarified, conduct
Clarificatory
Conference.
6. Draft Resolution/Decision. None 5 days Mediator-Arbiter
7. Review Resolution/ None 5 days BLR Director
Decision.
8. Revise/finalize reviewed None 1 day Mediator-Arbiter
drafts.
9. Check/Review the None 1 day BLR Director
revised/finalized draft.
10. Format finalization and None 30 minutes BLR-ARU Staff
printing of finalize draft.
11. Sign Resolution/Decision. None 15 minutes BLR Director
12. Release the Resolution/ None 1 day ARU Staff
35
Decision to the parties
concerned.*
TOTAL None 26 days, 1
hour
Disposition of Appealed Cases Filed with the BLR is covered under DOLE Department Order No. 40 s. 2003, as amended.
*The parties are allowed to file a motion for reconsideration within 10 days from receipt of resolution/decision. Other parties are allowed to file opposition/
comment to the motion for reconsideration.
36
Regional/Provincial/Field Office
External Services
37
1. Issuance of Certificate of Appearance for Professional Mechanical Engineer/Professional
Electrical Engineer
The Certificate of Appearance for Professional Mechanical Engineer (PME) /Professional Electrical Engineer(PEE) is issued
to professional engineers who will be preparing mechanical and electrical plans, and installation of mechanical equipment
and of electrical wiring in industrial establishments covered by DOLE Technical Safety Inspection.
Office or Division: DOLE-Regional Offices (ROs)

Who may avail: Professional Mechanical Engineers and Professional Electrical Engineers
1. Valid Professional Tax Receipt and Professional Regulation Local Government Unit (LGU)
Commission (PRC) License (1 photocopy) PRC
2. Original Copy of valid Professional Tax Receipt and PRC License (for LGU
presentation only) PRC
1. PME/PEE to personally appear 1. Check completeness of the None 30 minutes Action Officer or
and submit the complete required documents. alternate
requirements.
If requirements are complete:
1.1. Affix 3 specimen signatures on 1.1. Require the PME/PEE to
the photocopy of the PRC affix three (3) specimen
License. signatures on the
photocopy of the PRC
License.
1.2. Log in the PME/PEE 1.2. Provide the logbook to
information logbook. the applicant for entry of
38
required information in
the PME/PEE information
logbook.
1.3. Get the claim stub. 1.3. Issue claim stub.
1.4. Forward the document to
RO Focal Person.
If the presented requirements

are incomplete, return to the
applicant for resubmission and
indicate lacking requirements.
2. Validate applicant’s None 1 day RO Focal Person
information/documents.
2.1. If the information/

documents are in order,
prepare the Certificate of
Appearance and submit
complete documents to
the Office of the Director.
3. Sign the certificate of None 30 minutes Regional Director
appearance. or authorized
representative
3.1. If not in order or if there is
misrepresentation,
endorsement letter to be
sent to Legal Service for
appropriate action.
2. Receive the Certificate of 4. Release the Certificate of None 15 minutes RO Focal Person
Appearance. Appearance with official dry
39
seal.
service is other than the
PME/PEE, submit the letter of
photocopy of their ID and copy of
claim stub (Filer/Applicant and
purposes).
TOTAL None 1 day, 75
minutes
40
2. Registration of Establishment under Rule 1020 of the Occupational Safety and Health Standards
The establishment regardless of size of economic activity, whether small, medium or large scale in one single location, shall
register with the DOLE pursuant to the provisions of the Occupational Safety and Health Standards to form part of a databank
of all covered establishments.
Office or Division: DOLE Regional and Field Offices

Who may avail: Private establishment/company/business registered and operating in the Philippines
For New Registration/Re-Registration due to establishment’s change of

name/address/ownership or opening after previous closing:
1. Duly accomplished form for Registration of Establishment under Rule  DOLE-Regional Offices and Field Offices
1020 (3 copies)  www.bwc.dole.gov.ph
2. Department of Trade and Industry (DTI) Registration Certificate (1 DTI
photocopy)
3. Valid License or Business Permit/Mayor’s Permit (1 photocopy) Local Government Unit where the establishment
operates
1. Get Registration Form from the 1. Provide Registration Form None 15 minutes Action Officer or
Action Officer or download from and explain the list of alternate
www.bwc.dole.gov.ph or DOLE requirements, if necessary.
Regional Office website and fill-
out the form.
2. Submit to Action Officer the filled- 2. Check the completeness of None 30 minutes Action Officer or
out form with the complete the form and documentary alternate
documentary requirements. requirements.
41
2.1. Get the claim stub indicating 2.1. If documents are
the date of release of complete and in-order,
certificate. issue claim stub
indicating the date of
2.2. If incomplete, return the
Registration Form and
documents to client
requirement/s and
explain, as may be
necessary. Registration
is deemed not filed.
3. Evaluate registration and None 1 day Action Officer or
recommend for approval. alternate
4. Sign the approved None 4 hours Regional Director/
registration. Designated
Approving Officer
3. Present the claim stub to the 5. Release the Registration of None 15 minutes Action Officer or
Action Officer on the scheduled Establishment under Rule alternate
date and claim Registration of 1020 on the scheduled
Establishment under Rule 1020. release date.
If the claimant is other than the

one who filed the application,
submit the letter of authorization
together with photocopy of their ID
Representative - to present
42
TOTAL None 1 day, 5 hours
43
3. Issuance of Letter of Approval/Disapproval of Construction Safety and Health Program (CSHP)
Application
The DOLE Department Order No. 198, series of 2018 requires every construction project to have a suitable Construction
Safety and Health Program, which is in accordance with the Occupational Safety and Health Law and other related issuances
by the Department. CSHP is a set of detailed rules to cover the processes, practices and personnel responsible that shall be
utilized in a specific construction project site.
(Application for simplified CSHP may be submitted and processed at the DOLE Field
Offices per AO 24-18 while comprehensive CSHPs are being received/processed at
the Regional Office)
Who may avail:  Simplified CSHP – Project Owner or Contractor
Comprehensive CSHP – Construction Project Manager, or in his/her absence, the


Project Manager as authorized by the project owner
For Simplified CSHP (For minor repair works, 2-storey and below project
with less than 10 workers and not more than P3Million project cost.)
1. Duly accomplished Application Form (2 copies)  DOLE Regional and Field Offices
 www.bwc.dole.gov.ph
2. CSHP template (2 copies) www.bwc.dole.gov.ph
3. The following as attachments:
 Certificate of Training of the designated Safety Officers (Basic OSHC, Accredited Safety Training Organization
Occupational Safety and Health in Construction), and a Professional Regulation Commission
44
license certificate of an engineer in charge, if any; (1 photocopy)
 Copy of the certificate of Training and ID of First Aider, if any; (1 Accredited Safety Training Organization,
photocopy) Organizations Recognized as First Aid Training
Providers
 Photocopy of valid Philippine Contractors Accreditation Board Department of Trade and Industry
(PCAB) License of contractor (for projects with contactor)
[1 photocopy]
 Proof of Purchase/Existence/ Availability of Emergency
Medicines/First Aid Kit to be used in the construction site (attach
pictures or receipts)
For Comprehensive CSHP (For general building construction, general
engineering construction, special trade construction including demolition
works and other undertakings and operations in the construction industry.)
1. Duly accomplished Application Form (2 copies)  DOLE Regional and Field Offices
2. Letter of intent, with name of authorized contact person with contact Applicant
number/s (2 original copies)
3. CSHP template (2 copies)  DOLE Regional and Field Offices
4. The following as attachments (2 photocopies each):
 Registration under OSHS (Rule 1020- Registration of DOLE Regional and Field Offices
Establishments)
 Valid PCAB Registration of Contractors/Subcontractors, if any PCAB
 Project Contract/any documentary proof showing company as Accredited CHE Testing Organization
chosen/winning bidder;
 Certificate of Completion on required training of all designated Accredited Safety Training Organization,
OSH Personnel (i.e., first-aider, safety officer, OH nurse, OH Organizations Recognized as First Aid Training
physician, dentist), as required under DO 198-18; Providers
45
 Valid Certificate of Inspection and Testing of Construction Heavy Accredited CHE Testing Organization
Equipment (CHE) conducted by a DOLE accredited testing
organization;
 Valid NC II to operate Construction Heavy Equipment and other Technical Education and Skills Development
critical skills/occupation, if any; Authority (TESDA)
 Contract/Memorandum of Agreement with nearby hospital/clinic in Applicant
lieu of the required hospital (if any).
1. Get application form (Application 1. Provide Application Form None 1 hour Action Officer or
for CSHP) from the Action Officer and explain the list of alternate
or download the form from requirements, if necessary.
DOLE-RO and BWC websites
and fill-out the form.
2. Submit to Action Officer the filled 2. Check the completeness of None 1 hour Action Officer or
up form with the documentary all the documentary alternate
requirements. requirements and duly
accomplished form.
2.1. If application form is not

properly accomplished
and/or documents are not
documents to client
requirement/s and
explain, as may be
necessary. Application is
46
deemed not filed.
date of release of letter of issue claim stub
approval/disapproval. indicating the date of
3. Evaluate CSHP application None 3 days Action Officer or
and prepare Notice of alternate
Approval/Disapproval.
4. Sign Notice of Approval/ None 1 day Field Director or
Disapproval. Authorized
Representative
(For Simplified
Projects)
Regional Director
or Authorized
Representative
(For
Comprehensive
Projects)
4. Present the claim stub to the 5. Release Notice of Approval/ None 15 minutes Action Officer or
Action Officer on the scheduled Disapproval of CSHP alternate
date and claim letter of approval/ application on the scheduled
disapproval of CSHP application. release date.
If the claimant is other than the 5.1. Retain copy of issued 15 minutes
one who filed the application, letter duly received by
submit the letter of authorization client.
together with photocopy of their
IDs (Filer/Applicant and
47
purposes).
hours, 15
minutes
48
4. Registration of Contractors
The Certificate of Registration of Contractors is issued to all parties engaged in legitimate contracting and subcontracting
arrangements in accordance with DOLE Department Order (DO) No. 174, Series of 2017/Rules Implementing Articles 106 to
109 of the Labor Code, as Amended.
Office or Division: DOLE Regional Offices

Who may avail: Any person or entity engaged in legitimate job contracting and subcontracting
arrangement providing services for a specific job or undertaking farmed out by
principal under a service agreement except those who are engaged in recruitment and
placement activities as defined in Article 13(b) of the Labor Code.
For New Applications – 3 copies of the following:

1. Duly accomplished Application Form (TIN required) with attached proof DOLE-Regional Offices
of compliance with substantial capital requirement as defined in Section
3 (I);
2. Any of the following:
 Certified True Copy of the Certificate of Registration, along with the Securities and Exchange Commission
Articles of Incorporation; w/ a paid-up capital of P5,000,000.00
 Certified True Copy of Department of Trade and Industry (DTI) DTI
Registration Certificate and DTI Certification with net worth of
P5,000,000.00
 Certified True Copy of the Certificate of Registration from the CDA Cooperative Development Authority
with P5,000,000.00 paid up capital stocks/shares
 Certified copy of Registration from the DOLE if the applicant is a DOLE
union
3. Certified True Copy of License or Business Permit/Mayor’s Permit Local Government Unit where the contractors
operate
49
4. Copy of duly audited financial statement for Corporation, Partnership, Company records/Bureau of Internal Revenue
Cooperative or a labor organization, or copy of the latest Income Tax
Return (ITR),for sole proprietorship
5. Sworn disclosure that the registrant, its officers and owners or principal Company records
stockholders or any one of them, has not been operating or previously
operating as a contractor under a different business name or entity or
with pending cases of violations of DO 174-17 and/or labor standards,
or with a cancelled registration. In case any of the foregoing has a
pending case, a copy of the complaint and the latest status of the case
shall be attached
6. Certified listing, with proof of ownership or lease contract of facilities, Applicant/Contractor
tools, equipment, premises implements, machineries and work
premises, that are actually used by the contractor in the performance of
completion of the specific job or work contracted out
7. Listing of services to be contracted out in accordance with its primary Applicant/Contractor
purpose in the Articles of Incorporation
8. Number of employees Applicant/Contractor
9. Commitment Form specifying the increase of paid up capital should Applicant/Contractor
there be increase in the number of workers
10. Photo of the office building and premises where the contractor holds Applicant/Contractor
office
For Renewal – 3 copies of the following:
1. Duly accomplished Application Form (TIN required) DOLE-Regional Offices
2. Copies of all the updated supporting documents in letters (a) to (e) of
Section 15 of DO 174-17 shall be attached to the duly accomplished
application forms including the following:
 Certificate of membership and proof of payment of SSS, BIR, ECC, SSS, BIR, ECC, Pag-ibig
Pag-IBIG contributions for the last three (3) years, as well as loan
amortization; and
 Certificate of pending or no pending labor standard violations case/s National Labor Relations Commission, DOLE
50
with the NLRC and DOLE. The pendency of a case will not prejudice
the renewal of registration, unless there is a finding of violation of
labor standards by the DOLE Regional Director
**DOLE Clearance (Certificate of no pending case)
 Application for Clearance/Request Form or letter request indicating Applicant/Contractor
the purpose;
 Identification Card of the Requesting party Applicant/Contractor
3. Copy of previous Certificate of Registration Applicant/Contractor
4. Proof of submission of Contractor’s/Sub-Contractor’s Semi-Annual Applicant/Contractor
Reports
1. Get DOLE Registration of 1. Receive the photocopy of None 15 minutes Officer of the Day
Contractor Application Form and OR and check its authenticity
the list of requirements from the with the original copy.
DOLE Officer or DOLE website.
2. Submit to the Action Officer the 2. Check the completeness of None 15 minutes Officer of the Day
filled up application form with the the Application Form and all
documentary requirements. documentary requirements.
2.1. For complete

requirements, receive the
application, with all
supporting documents.
2.2. For incomplete
documents, return the
Application Form and
documents to the client
requirement/s and
51
explain, as may be
deemed not filed.
3. Review the application, and 2 days Authorized
conduct verification Representative of
inspection. the Regional
Director
4. Approve/disapprove the 3 days Regional Director
registration.
3. Get the order of payment. 5. For approved application, None 5 minutes Officer of the Day
issue order of payment.
5.1. For disapproved

application, issue Letter
of Denial/Disapproval.
4. Bring the order of payment to the 6. Receive payment, issue OR P100,000 upon 15 minutes Cashier
Designated Cashier, pay the and stamp date and time of approval of
P100,000.00 registration fee and release of registration on the application or
receive Official Receipt (OR). face of the OR. renewal of
certificate
5. Present the OR to the Action 7. Release the Certificate of 5 minutes Officer of the Day
Officer on the scheduled release Registration.
date and claim Certificate of
Registration.

service is other than the one who
filed the application, submit the
letter of authorization together
with photocopy of their IDs
52
Representative – to present
original for verification
purposes).
TOTAL P100,000.00 5 days, 55
minutes
53
5. Issuance of Permit to Operate (PTO) Mechanical Installation/Certificate of Electrical Inspection
(CEI)
For the effective administration, enforcement and implementation of the Occupational Safety and Health Standards (OSHS),
specifically in the conduct of technical safety inspection in industrial establishments including agricultural enterprises, as well
as the basic safety provisions in the operation and use of mechanical equipment such as boilers, pressure vessels, internal
combustion engines, elevators/manlift/dumbwaiter, power piping lines, crane and hoist and turbines as well as electrical wiring
installations.
Office or Division: DOLE-Bureau of Working Conditions (BWC)

DOLE-Regional Offices (ROs)
Who may avail: Establishment covered by DOLE Technical Safety Inspection operating and using
mechanical equipment such as boilers, pressure vessels, internal combustion engines,
elevators and other similar mechanical equipment, as well as electrical wiring
installation
1. Covering/ transmittal letter with contact name and contact number Applicant
(1 original copy)
2. Application form and technical drawings for each unit of mechanical Application forms are downloadable from DOLE
equipment or electrical installation applied for (3 sets-original) and an website – www.dole.gov.ph
e-copy of all the documents submitted saved in a CD or USB
3. Valid Professional Regulation Commission (PRC) license and PRC, Local Government Unit (City, Municipality,
Professional Tax Receipt (PTR) of the Professional Mechanical Economic Zones)
Engineer (PME) or Professional Electrical Engineer who signs the
technical drawings (1 photocopy)
4. Request for Inspection from Establishment (1 original copy) Applicant
5. Cleared plans (Electrical/ mechanical) and letter from the clearing Bureau of Working Conditions, DOLE Regional
54
Regional Office/Bureau (3 sets-original) Office

6. Receipt of payment issued inspection fee from Local Government Unit Local Government Unit (City, Municipality,
for PTO or CEI (1 photocopy) Economic Zones)
1. Submit requirements nos.1 to 3 1. Receive and evaluate the None 1 hour Officer of the Day
to DOLE ROs with PME or PEE documents submitted as to
for the clearing of mechanical its completeness based on
equipment design or electrical checklist.
wiring installation.
Note: Incomplete applications as
per documents required will be
returned immediately to the
applicant.
2. Endorse to the Record None 30 minutes Officer of the Day
Officer the application for
recording.
3. Record the application and None 30 minutes Records Officer
attach route slip for routing
purposes.
4. Evaluate the plans as to the None 1 day Assigned ME or
completeness of the EE
documents submitted and
the correctness of the
required computations in
the design plan.
4.1. For mechanical

applications, the
maximum units to be
55
evaluated per day is five
(5).
4.2. For electrical
applications, the
maximum number of
applications to be
evaluated per day is two
(2).
Note:
 If during evaluation, there

are mistakes in the
application, the application
will be returned back to the
applicant with a
communication stating the
deficiency/ies.
 If the DOLE RO has no
PME/PEE to clear the plans,
the application will be
endorsed to BWC or the
nearest DOLE RO who has
PME or PEE. The transmittal
of the plans to another
Region will entail added
processing time.
5. Study the plan/s submitted None 3 days Assigned PME for
and check mechanical plans
the correctness of the or assigned PEE
56
design based on the for electrical plans
Standards used as
reference.
6. Stamp “Cleared” on every None 1 day Assigned
page of the technical PME/ME for
drawings including the mechanical plans
application forms. or assigned
PEE/EE for
Note: electrical plans
 For mechanical applications,
the maximum units to be
stamped per day is five (5).
 For electrical applications,
the maximum number of
applications to be stamped
per day is two (2).
7. Assign the cleared None 1 day Assigned
application numbers and PME/ME for
record the same in the mechanical plans
database. or assigned
PEE/EE for
Note: electrical plans
numbered per day is five (5).
applications to be numbered
per day is two (2).
57
8. “Clear” the evaluated None 1 day PME or PEE
mechanical or electrical
plans.
Note:
signed per day is five (5).
applications to be signed per
day is two (2).
9. Prepare the transmittal None 30 minutes PME/PEE or the
letter for the applicant and assigned ME/EE
for the DOLE RO who has
jurisdiction over the place
where the mechanical/
electrical installation.
10. Sign the transmittal letter. None 30 minutes Bureau Director
or Regional
Director or
authorized
representative
2. Claim the cleared plans. 11. Release the cleared plans None 30 minutes Officer of the Day
to the applicants.
Note: The claiming of the

Cleared plans is beyond the
control of the DOLE Office
involved.
58
3. Submit original and receiving 12. Receive the original copy of None 15 minutes Officer of the Day
copy of request for inspection request for Technical Safety
with the RO copy of cleared Inspection with the cleared
plans (mechanical or electrical). plans subject to inspection.
13. Endorse the documents to None 30 minutes Officer of the Day
the Records Officer for
recording.
14. Route the documents to the None 30 minutes Records Officer
TSSD Focal Person.
15. Prepare the Authority to None 30 minutes TSSD Focal
Conduct technical safety Person
inspection.
16. Sign the Authority to None 1 day Regional Director
Conduct technical safety or authorized
inspection. personnel
17. Issue the Inspection None 1 day TSSD Focal
Authority for the conduct of person
Technical Safety Inspection.
18. Conduct inspection in the None 5 days Technical Safety
assigned establishment and Inspector
issue Notice of Results.
18.1. Prepare inspection

reports. Compute the
fees to be paid and
prepare the Order of
Payment if the
establishment is
compliant.
59
18.2. If there are deficiencies
noted in the conduct of
inspection, it shall be
noted in the Notice of
Results and the Order
of Payment will not be
issued to the applicant.
Note: Establishment with

deficiency shall comply with the
finding/s given by the inspector
and after correction the process
will return to steps number 12.
19. Submit report to the TSSD None 1 day Technical Safety
Chief or authorized Inspector
personnel.
20. Review correctness of the None 1 hour TSSD Chief or
report. authorized
personnel
21. Issue Order of payment. None 1 day Technical Safety
Inspector
Note: Payable to the Local
Government Unit (City,
Municipality, Economic Zones)
where the equipment or wiring
installation is installed.
4. Submit photocopy of Official 22. Officer of the Day shall None 15 minutes Officer of the Day
Receipt (OR) and present the receive the photocopy of
original copy. OR and check its
authenticity with the original
60
copy.
Note: The submission of the

photocopy of the OR is beyond
the control of the DOLE
Regional Office.
23. Submit to TSSD the copy of None 15 minutes Officer of the Day
the OR for the preparation
of CEI/PTO.
24. Prepare and print the None 1 day TSSD Focal
CEI/PTO. Person
25. Review correctness of None 4 hours TSSD Chief or
printed CEI/PTO. authorized
personnel
26. Indorse the printed None 15 minutes TSSD Chief or
CEI/PTO to Regional authorized
Director or authorized personnel
personnel for approval.
27. Approve the printed None 1 day Regional Director
CEI/PTO. or authorized
personnel
5. Claim the PTO or CEI. 28. Release the CEI/PTO to None 30 minutes Officer of the Day
applicant.
Note: DOLE has no control as to

when the PTO or CEI will be
claimed by the applicant.
hours, 15
minutes
61
6. Registration of Collective Bargaining Agreement
It is the State policy to promote and emphasize the primacy of collective bargaining in setting working conditions or the creation
of a mechanism by which employers and recognized or certified labor unions bargain collectively.
The registration of Collective Bargaining Agreement (CBA) refers to the process of determining whether the application for
registration complies with the documentary requirements for registration prescribed in Rule XVII of DOLE Department Order
No. 40-03, as amended.
Office or Division: DOLE Regional/Provincial/Field Office

Who may avail: Parties to the CBA

registration
 1 original copy of all application requirements for online registration
Collective Bargaining Agreement  DOLE Regional/Provincial/Field Office
2. Collective Bargaining Agreement (CBA) which must be certified under Applicant labor union
oath by the representative/s of the employer/s and labor/union/s
concerned
3. A statement that the CBA was posted in at least two (2) conspicuous Union applicant and employer representative
places in the establishment/s concerned for at least five (5) days before
its ratification
4. A statement that the CBA was ratified by the majority of the employees Applicant labor union
in the bargaining unit of the employer/s concerned
62
the Regional/ Provincial/Field with list of requirements
Office Processor. and explain procedures, as
1.2. Download, print and fill-out necessary.
www.blr.dole.gov.ph
ours.dole.gov.ph.
2. Submit to Processor the filled-out 2. Receive and review the None 4 hours Processor
application form with the application for registration.
within one (1) day from
receipt either by
approving the
application and issuing
the certificate of
registration or denying
the application for
failure of the applicant
to comply with the
requirements for
registration.
2.2. If documentary
requirements are
63
order, notify the
applicant in writing of
the lacking
requirement/s to
and to complete the
same within ten (10)
to its re-filing.
complete documents.
4. Present the Order of Payment to 4. Receive payment and P1,000.00 – 15 minutes Cashier
the Cashier, pay the registration issue OR. registration fee
(OR).
6. Print Certificate of None 1 day Processor,
Registration to be signed Regional Director
by the Regional Director or or his/her
his/her alternate signatory. alternate
signatory
7. Scan OR and signed None 15 minutes Processor
Certificate of Registration.
6. Sign in the Registration Logbook. 8. Record the application and None 10 minutes Processor
pick-up).
64
7. Receive Certificate of 9. Release the Certificate of None 15 minutes Processor
10. Log-in to https://blr- None 1 hour Processor
ours.dole.gov.ph to upload
TOTAL P1,000.00 1 day, 6
hours, 40
minutes
Online Registration
1. Log in to None
https://blr-ours.dole.gov.ph,
select and fill up CBA Application
Form and upload documentary
requirements
1. Log in to https://blr- None 4 hours Processor
ours.dole.gov.ph, open and
online.
1.1. If documentary
requirements are
thru the “Message
Section” to complete the
application and to
complete the same within
65
10 days from receipt of
application deemed
to its re-filing.
1.2. For complete documents,
notify the applicant when
to go to DOLE to submit
signed and notarized
application form, original
documents submitted
online.
2. Proceed to DOLE Office on 2. Receive and validate None 30 minutes Processor
scheduled date and submit the documents uploaded online
uploaded online.
2.1. If in order, issue Order of
Payment.
for completion.
3. Proceed to NCMB/RCMB None (will depend on Applicant
Cashier the office
(per AO 226 s. 2019). location of the
NCMB/RCMB)
4. Present the Order of Payment to 3. Receive payment and issue P1,000.00 – 15 minutes Cashier
(OR).
66
5. Print Certificate of None 4 hours Processor,
Registration to be signed by Regional
the Regional Director or Director or his/her
signatory
pick-up).
9. Log-in to https://blr- None 15 minutes Processor
ours.dole.gov.ph:

scanned copy of
Certificate of
“Released”.
TOTAL P1,000.00 1 day, 1 hour,
50 minutes
67
7. Registration of Union
Under PD 442 of the Labor Code of the Philippines, as amended, the DOLE is mandated to process the application for
registration of labor organizations in order for them to acquire legal personality and to enjoy the rights given to legitimate labor
organization.
Union registration refers to the process of determining whether the application for registration of a labor union organized for
collective bargaining, complies with the documentary requirements prescribed under Rule III and IV of DOLE Department
Order No. 40-03 and the rules implementing Book V of the Labor Code, as amended.
Office or Division: DOLE Regional/Provincial/Field Office

Who may avail: All persons employed in commercial, industrial and agricultural enterprises, including
employees of government-owned or controlled corporations without original charters
established under the Corporation Code, as well as religious, charitable, medical or
educational institutions whether operating for profit or not, shall have the right to self-
organization and to form, join or assist labor unions for purposes of collective
bargaining: provided, however, that supervisory employees shall not be eligible for
membership in a labor union of the rank-and-file employees but may form, join or assist
separate labor unions of their own. Managerial employees shall not be eligible to form,
join or assist any labor unions for purposes of collective bargaining.
Alien employees with valid working permits issued by DOLE may exercise their right to
self-organization and join or assist labor unions for purposes of collective bargaining if
they are nationals of a country which grants the same or similar rights to Filipino
workers, as certified by the Department of Foreign Affairs, or which has ratified either
ILO Convention No. 87 and ILO Convention No. 98.
68
Creation of Local Chapter –

registration
1. Duly accomplished Application Form for Registration of Local Chapter www.blr.dole.gov.ph
DOLE Regional/Provincial/Field Office
2. Charter Certificate Applicant local union/Federation
3. The names of the local chapter’s officers, their addresses and the Applicant local union/Federation
principal office address of the local chapter
4. The chapter’s constitution and by-laws provided, that where the Applicant local union/Federation
chapter’s constitution and by-laws are the same as that of the federation
or the national union, this fact shall be indicated accordingly
Independent Union –
registration
1. Duly filled up, signed and notarized Application Form for Registration of Applicant labor union
Independent Union
2. Names of the applicant labor union’s officers and their respective Applicant labor union
addresses together with the approximate number of employees in the
bargaining unit where it seeks to operate, with a statement that it is not
reported as a chartered local of any federation or national union
3. Minutes of the organizational meeting/s Applicant labor union
4. List of members who participated in the organizational meeting/s Applicant labor union
5. Name of all its members comprising at least 20% of the employees in Applicant labor union
the bargaining unit
6. Annual financial reports if the applicant has been in existence for one Applicant labor union
or more years, unless it has not collected any amount from the
members, in which case a statement to this effect shall be included in
the application
69
7. Constitution and By-laws (CBL) Applicant labor union

Minutes of adoption or ratification of the constitution and by-laws and Applicant labor union
date/s of ratification (Minutes of adoption or ratification is not required if
it is done simultaneously with the organizational meeting and the same
is reflected in the minutes of the organizational meeting)
8. List of members who participated in the ratification of CBL. (The list of Applicant labor union
ratifying members shall be dispensed with where the CBL was ratified or
adopted during the organizational meeting. In such a case, the factual
circumstances of the ratification shall be recorded in the minutes of the
organizational meeting(s)
the Regional/ with list of requirements and
Provincial/Field Office explain procedures, as
Processor. necessary.
1.2. Download, print and fill-out
www.blr.dole.gov.ph.
ours.dole.gov.ph.
2. Submit to Processor the filled-out 2. Receive and review the None 4 hours Processor
application form with the application for registration.
within one (1) day
70
from receipt either by
approving the
application and issuing
the certificate of
registration or denying
the application for
failure of the applicant
to comply with the
requirements for
registration.
2.2. If documentary
requirements are
in writing of the lacking
requirement/s to
and to complete the
same within thirty (30)
to its re-filing.
complete documents.
71
(OR).
6. Print Certificate of None 1 day Processor,
Registration to be signed by Regional Director
the Regional Director or or his/her
signatory
pick-up).
10. Log-in to https://blr- None 1 hour Processor
ours.dole.gov.ph to upload
TOTAL P70.00 1 day, 6
hours, 40
minutes
Online Registration
1. Log in to https://blr- None

ours.dole.gov.ph, select and fill-
out CBA Application Form and
upload documentary
requirements.
72
1. Log in to https://blr- None 4 hours Processor
ours.dole.gov.ph, open and
online.
1.1. If documentary
requirements are
order, notify the
applicant thru the
“Message Section” to
and to complete the
same within 10 days
from receipt of notice,
otherwise, the
application deemed
to its re-filing.
1.2. For complete
documents, notify the
applicant when to go to
DOLE to submit signed
and notarized
application form,
original documents
submitted online.
73
2. Proceed to DOLE Office on 2. Receive and validate None 30 minutes Processor
scheduled date and submit the documents uploaded online
uploaded online.
2.1. If in order, issue Order
of Payment.
for completion.
(OR).
5. Print Certificate of None 4 hours Processor,
Registration to be signed by Regional Director
the Regional Director or or his/her
signatory
pick-up).
74
9. Log-in to https://blr- None 15 minutes Processor
ours.dole.gov.ph:

scanned copy of
Certificate of
“Released”.
TOTAL P70.00 1 day, 1 hour,
50 minutes
75
8. Application for Alien Employment Permit (New/Renewal)
Under Article 40 of the Labor Code of the Philippines, as amended, any alien seeking admission to the Philippines for
employment purposes and any domestic or foreign employer who desires to engage an alien for employment in the Philippines
shall obtain an employment permit from the Department of Labor and Employment.
The Alien Employment Permit (AEP) is a permit issued to a non-resident alien or foreign national seeking admission to the
Philippines for employment purposes after a determination of the non-availability of Filipino citizen who is competent, able and
willing at the time of application to perform the services for which the alien is desired.

Who may avail: All foreign nationals who intend to engage in gainful employment in the Philippines
and any domestic or foreign employer who desires to engage an alien for employment
in the Philippines
1. Application Form for AEP (1 original copy)  DOLE Regional Offices

 www.ble.dole.gov.ph
 websites of DOLE Regional Offices
2. Passport with valid visa, except for temporary visitor’s visa in case of  Valid visa – Bureau of Immigration/Department
renewal or Certificate of Recognition for Refugees or Stateless Persons of Foreign Affairs/Department of Justice
(1 photocopy)  Certificate of Recognition – Department of
Justice
3. Notarized appointment or contract of employment enumerating their Philippine-based employer
duties and responsibilities, annual salary, and other benefits of the
foreign national (1 original copy)
4. Mayor’s Permit to operate business (1 certified true copy). In case of  Mayor’s permit – concerned Local Government
locators in economic zones, Certification that the company is located Unit
76
and operating within the Ecozone, while in case of a construction  Certification that the company is located and
company, one photocopy of license from the Philippine Contractors operating within the Ecozone – Philippine
Accreditation Board (PCAB) or DO 174-17 Registration should be Economic Zone Authority or the Ecozone
submitted in lieu of Mayor’s Permit Authority
 PCAB license – Department of Trade and
Industry
 DO 174-17 Registration – concerned DOLE
Regional Office
5. Business Name Registration and Application Form or Securities and  Business Name Registration and Application
Exchange Commission (SEC) Registration and General Information Form - Department of Trade and Industry (DTI)
Sheet (1 certified true copy)  Articles of Incorporation and GIS – SEC
6. Special Temporary Permit (STP), if the position title of the foreign Professional Regulation Commission
national is included in the list of regulated professions (1 certified true
copy)
7. If the employer is covered by the Anti-Dummy Law, an Authority to Department of Justice or Department of
Employ Foreign National (1 photocopy) Environment and Natural Resources (DENR), in
case of mining
New Application:
1. Get application form and the list 1. Provide Application Form None 15 minutes Action Officer or
of requirements from the Action and the list of requirements. alternate
Officer or download from
www.ble.dole.gov.ph or DOLE
Regional Office website. Fill-out
the form.
out application form with the Application Form and all alternate
complete documentary the documentary
requirements. requirements.
77
2.1. For incomplete
requirement/s and
explain, as may be
necessary. Application
3. Get the order of payment. 3. For complete documents, None 15 minutes Action Officer or
issue order of payment. alternate
4. Bring the order of payment to the 4. Receive payment, issue OR P9,000.00 – 15 minutes Regional Office
Designated Cashier, pay the and stamp date of release of permit fee for an Cashier
required permit fees and receive AEP on the face of the OR. AEP with a
Official Receipt (OR). validity of 1
year.
In case the
period of
employment is
more than one
year, P4,000.00
shall be charged
for every
additional year
or fraction
thereof.
5. Publish new AEP application None 1 day, 7 hours Action Officer or
within 2 working days upon alternate
receipt of application in a
78
newspaper of general
circulation, DOLE RO
website and PESO.
6. Evaluate submitted None 2 days Action Officer or
documents and recommend Alternate
for approval/disapproval.
6.1. If warranted based on None 2 days Action Officer or

documentary evaluation, Alternate
conduct verification
inspection.
7. Approve/Disapprove AEP. None 4 hours Regional Director
8. Print AEP Card. None 3 hours Action Officer or
alternate
5. Present the OR to the Action 9. Release the AEP if approved None 15 minutes Action Officer or
Officer on the date and claim or Letter of Denial/ alternate
AEP/Letter of Denial/Disapproval. Disapproval if denied on the
scheduled release date.
ID (Filer/Applicant and Authorized
TOTAL P9,000.00 – 6 days, 7
permit fee for an hours, 15
AEP with a minutes
validity of 1 year
79
In case the
period of
employment is
more than one
year, P4,000.00
shall be charged
for every
additional year
or fraction
thereof.
Renewal:
1. Get application form and the list 1. Provide Application Form None 15 minutes Action Officer or
of requirements from the Action and the list of requirements. alternate
Officer or download from
www.ble.dole.gov.ph or DOLE
Regional Office website. Fill-out
the form.
out application form with the Application Form and all alternate
complete documentary the documentary
2.1. For incomplete

requirement/s and
explain, as may be
80
deemed not filed.
4. Bring the order of payment to the 4. Receive payment, issue OR Permit fee of 15 minutes Regional Office
Designated Cashier, pay the and stamp date of release of P4,000.00 for Cashier
required permit fees and receive AEP on the face of the OR. each year of
Official Receipt (OR). validity or
fraction thereof.
5. Approve/Disapprove AEP. None 4 hours Regional Director
6. Print AEP Card. None 3 hours Action Officer or

alternate
5. Present the OR to the Action 7. Release the AEP if approved None 15 minutes Action Officer or
Officer on the date and claim or Letter of Denial/ alternate
AEP/Letter of Denial/Disapproval. Disapproval if denied on the
ID (Filer/Applicant and Authorized
TOTAL Permit Fee of 1 day, 15
P4,000.00 for minutes
each year of
validity or
fraction thereof
81
9. Issuance of Certificate of Exclusion from Alien Employment Permit

Who may avail: All foreign nationals who intend to engage in gainful employment in the Philippines
and any domestic or foreign employer who desires to engage an alien for employment
in the Philippines
1. Letter request addressed to the DOLE Regional Director (1 original Foreign National
copy)
2. Valid business/Mayor’s permit of the Philippine based company or LGU (Municipality/City)
enterprise (1 certified true copy)
3. Passport (bio page) with valid visa (1 photocopy) Foreign National
Additional documents shall be required for specific categories, such as the
following:
 For President, Treasurer, and Members of Governing Boards (excluding
those listed in the Foreign Investment Negative List)
1. Updated General Information Sheet (GIS) showing the name and Securities and Exchange Commission
position of the foreign national (1 certified true copy for each foreign
national)
2. Certification that the requesting foreign national is a member of the Employer Company
governing board with voting rights only, will not in any manner
intervene in the management and operation of enterprise and with
no intention to obtain gainful employment (1 original copy for each
foreign national)
3. Board Secretary’s Certificate of Election Employer Company
 For Intra-corporate Transferee
1. Contract of Employment from the Origin company including proof of Foreign Employer
82
Salary (1 original copy)

2. Secondment Agreement (1 original copy) Foreign Employer
 For Contractual Service Supplier
1. Contract of Employment from the Origin company including proof of Foreign Employer
Salary (1 original copy)
2. Service contract between the Philippine based company and the Foreign Employer and Philippine based company
foreign company (1 original copy)
 For Consultant
1. Service Contract between the Philippine based company and the Philippine based company and foreign national or
consultant or foreign consulting company (1 original copy) foreign consulting firm
 For Representative of the Foreign Principal/Employer assigned in
OLMA
1. Letter of Acknowledgment from the Philippine Overseas POEA
Employment Administration (POEA) [1 original copy]
1. Submit to Action Officer the letter 1. Check the completeness of None 15 minutes Action Officer or
with complete documentary all the documentary alternate
1.1. For incomplete

requirement/s and
explain, as may be
deemed not filed.
83
3. Bring the order of payment to the 3. Receive payment, issue OR Processing fee 15 minutes Regional Office
Designated Cashier, pay the and stamp date of release of P500.00 per Cashier
required permit fees and receive of AEP on the face of the application
Official Receipt (OR). OR.
4. Approve/Disapprove None 1 day Regional Director
issuance of certificate of
exclusion.
4. Present the OR to the Action 5. Release the Certificate of None 15 minutes Action Officer or
Officer on the date and claim Exclusion if approved or alternate
Certificate of Exclusion Letter of Denial/
Disapproval if denied on the
If the claimant is other than the scheduled release date.
one who filed the letter, submit an
authorization letter together with
photocopy of their ID
TOTAL Processing fee 1 day, 1 hour
of P500.00 per
application
84
10. Application for Job Fair Permit
The Permit to conduct Job Fair is an authority issued to the requesting private entity to host or sponsor a Job Fair.
The requesting party refers to the entity requesting to host or sponsor a Job Fair. Job Fair may be conducted, hosted,
sponsored and/or sponsored by Non-Government Organizations and/or any private entities participated in by Local Employers,
Licensed Recruitment Agencies, Private Recruitment and Placement Agency (PRPA) and Private Employment Agency (PEA)
or registered job contractors/sub-contractors.

Who may avail: Non-Government Organizations and/or any private entities
General Requirements, regardless of the nature/type of company/business:

1. Job Fair Permit Application Form with letter of intent (1 copy)  DOLE Regional and Field Offices
 PESOs
2. Company Profile (1 copy) requesting entity
3. Securities and Exchange Commission (SEC)/Department of Trade and SEC/DTI/DOLE
Industry (DTI)/Department of Labor and Employment (DOLE)
Registration (whichever applies) [1 photocopy]
4. Business Permit (1 photocopy) concerned Local Government Unit
5. Phil-JobNet Proof of Accreditation (screenshot of the PJN page) requesting entity
[1 copy]
6. Location Map of the proposed venue (1 copy) requesting entity
7. List of Updated Job Vacancies (with number of heads required for each requesting entity
post, indicating the required number for female
85
applicants) [1 copy]
Note: In the absence of the COC, CERTIFICATE OF NO PENDING CASE

from the DOLE Regional Office – depending on the region of deployment
(i.e. DOLE NCR RO if deployment is within NCR only)
Additional requirements, based on the nature/type of company/business:
1. Private Employment Agency/PEA License or License for Private Department of Labor and Employment
Recruitment Agency/PRPA (for private employment agencies)
[1 photocopy]
2. Land Transportation Franchising and Regulatory Board (LTFRB) LTFRB
Certificate to operate a tourist car transport (1 photocopy)
3. Philippine Contractors’ Accreditation Board (PCAB) License (for Department of Trade and Industry
construction firms and related companies/businesses) [1 photocopy]
4. Cooperative Development Authority (CDA) [for Cooperatives], DO 18-A CDA

or 174 (for manpower agencies) [1 photocopy]
Notes:
(1) Application must be submitted not later than ten (10) working days before
the scheduled Job Fair.
(2) Job Fair shall not exceed three (3) days.

1. Get application form and the list 1. Provide DOLE/PESO Job None 15 minutes Action Officer or
of requirements from the Action Fair Permit Application Form Alternate
Officer or download from and list of requirements.
www.ble.dole.gov.ph and fill-out
the form.
86
2. Submit to the Action Officer the 2. Check the completeness of None 30 minutes Action Officer or
filled-out application form and the the Application Form and all Alternate
Letter of Intent with the complete documentary requirements.
2.1. For incomplete
requirement/s and
explain, as may be
deemed not filed.
issue order of payment. Alternate
4. Bring the order of payment to the 4. Receive payment and issue Php3,000.00 – 15 minutes Cashier
Designated Cashier, pay the OR. Permit Fee
permit fee and receive Official
Receipt (OR).
5. Provide copy of the OR to the 5. Receive copy of the OR and None 4 days Action Officer or
Action Officer. issue claim stub. Alternate
5.1. Evaluate the submitted

documents, conduct
ocular inspection and
recommend for
approval/disapproval.
6. Approve/Disapprove Job Fair None 1 day Regional Director/
Clearance. Field Office Head/
Designated
87
Approving Officer
6. Attend orientation on rules and 7. Conduct orientation. None 1 day Action Officer or
regulations in the conduct of Job Alternate
Fair.
7. Claim Job Fair Permit or Letter of 8. Release the Job Fair Permit None 15 minutes Action Officer or
Denial/Disapproval. or Letter of Denial/ Alternate
Disapproval on the
together with photocopy of their ID
TOTAL P3,000.00 6 days, 1
hour, 30
minutes
88
11. Application for Job Fair Clearance
The Clearance to Conduct Job Fair is an authority issued to the requesting entity to host or sponsor a Job Fair.
The requesting party refers to the entity requesting to host or sponsor a Job Fair. Job Fair may be conducted, hosted,
sponsored and/or co-sponsored by National Government Agencies (NGAs), Public Employment Service Offices (PESOs), Job
Placement Offices, and Educational Institutions and participated in by other Government Agencies, Local Employers, Licensed
Recruitment Agencies, Private Recruitment and Placement Agency (PRPA) and Private Employment Agency (PEA) or
registered job contractors/sub-contractors.

Type of Transaction: G2G – Government to Government
Who may avail: National Government Agencies (NGAs), Public Employment Service Offices (PESOs),
State Universities and Colleges, Government-Owned and Controlled Corporations
1. Job Fair Clearance Application Form with Letter of Intent (1 copy)  DOLE Regional and Field Offices
 PESOs
2. Agency Profile (1 copy) requesting entity
3. Phil-JobNet Proof of Accreditation (screenshot of the PJN page) requesting entity
[1 copy]
4. Location Map of the proposed venue (1 copy) requesting entity
5. List of Updated Job Vacancies (with number of heads required for each requesting entity
post, indicating the required number for female applicants) [1 copy]
Notes:
(1) Application must be submitted not later than ten (10) working days
before the scheduled Job Fair.
(2) Job Fair shall not exceed three (3) days.
89
1. Get application form and the list 1. Provide Job Fair Clearance None 15 minutes Action Officer or
of requirements from the Action Application Form and list of Alternate
Officer or download from requirements.
the form.
2. Submit to the Action Officer the 2. Check the completeness of None 30 minutes Action Officer or
filled-out application form and the the Application Form and all Alternate
Letter of Intent with the complete documentary requirements.
2.2. For incomplete
requirement/s and
explain, as may be
deemed not filed.
3. For complete documents, None 4 days Action Officer or
issue claim stub. Alternate
3.1. Evaluate the submitted

documents, conduct
ocular inspection and
recommend for
approval/disapproval.
4. Approve/Disapprove Job Fair None 1 day Regional Director/

Clearance. Field Office Head/
Designated
90
Approving Officer
3. Attend orientation on rules and 5. Conduct orientation. None 1 day Action Officer or
regulations in the conduct of Job Alternate
Fair.
4. Claim Job Fair Clearance or 6. Release the Job Fair None 15 minutes Action Officer or
Letter of Denial/Disapproval. Clearance or Letter of Alternate
Denial/Disapproval on the
If the claimant is other than the scheduled release date.
ID (Filer/Applicant and
Authorized Representative – to
purposes).
TOTAL 6 days,
1 hour
91
12. Application for Authority to Recruit
Private Sector Participation in the Recruitment and Placement of Workers. Pursuant to national development objectives and
in order to harness and maximize the use of private sector resources and initiatives in the development and implementation
of comprehensive employment program, the private employment sector shall participate in the recruitment and placement of
workers, locally under such guidelines, rules and regulations as maybe issued by the Secretary of Labor and Employment.
Office or Division: DOLE Regional Offices (ROs)

G2B – Government to Business Entity
Who may avail: Only Filipino citizens, corporations, partnerships or entities at least 75% of the
authorized and voting capital stock of which is owned and controlled by Filipino
citizens shall be permitted to participate in the recruitment and placement of workers
locally
1. Letter request by the agency (1 original copy) Applicant licensed agency owner
2. Certification under oath by the agency or an agreement between the Applicant licensed agency owner
agency and the representative or a special power of attorney stipulating
details of the proposed recruitment activities (1 original copy)
3. NBI clearance and bio-data of the representative with one recent National Bureau of Investigation
passport-size picture (1 original copy)
4. Certificate of no pending recruitment case (1 original copy) DOLE Regional Office/court
5. Certificate of attendance to pre-application seminar (1 original copy) DOLE Regional Office
1. Submit to Action Officer the letter 1. Check the letter request and None 15 minutes Action Officer
request together with the completeness of all the and/or Alternate
documentary requirements. documentary requirements.
92
CLIENT STEPS AGENCY ACTION FEES TO BE PERSON
PAID RESPONSIBLE
1.1. For incomplete
requirement/s and
explain, as may be
deemed not filed.
2. Evaluate application None 1 hour Action Officer
documents. and/or Alternate
3. Approve/Disapprove the None 1 day Regional Director
application.
2. Get the order of payment. 4. For approved application, None 15 minutes Action Officer
issue order of payment. and/or Alternate

3. Bring the order of payment to the 5. Receive payment and issue P2,000.00 – 15 minutes Cashier
Designated Cashier, pay the OR. registration fee
required registration fee and
receive Official Receipt (OR).
4. Receive the Authority to Recruit. 6. Issue the authority to recruit, None 15 minutes Action Officer
the validity of which is co- and/or Alternate
Note: terminus with license.
Renewal of authority to is not earlier
than 60 days but not later than 10
days before its expiration.
TOTAL P2,000.00 – 1 day, 2 hours
registration fee
93
13. Application for License to Operate Private Employment Agency (PEA)
workers, locally xxx under such guidelines, rules and regulations as maybe issued by the Secretary of Labor.

locally
1. DOLE PEA Application form (1 original copy) DOLE Regional Office

2. Filing fee of Php 5,000
3. One (1) certified copy of the certificate of business registration and 1 Business Registration in case of sole proprietorship
copy of the original application obtained from the Department of Trade - DTI
and Industry (DTI) in the case of single proprietorship; or 1 certified
copy of the Articles of Partnership or Incorporation duly registered with Certified copy of the Articles of Partnership, in case
the Securities and Exchange Commission (SEC), in case of a of a partnership or Articles of Incorporation in
partnership or a corporation case of a corporation - Securities and Exchange
Commission (SEC)
4. Documentary proof of ownership or lease of an office space with a floor Applicant for license
area of at least fifty (50) square meters for the exclusive use of the
agency (1 original copy). In case of lease, the contract must be for a
period of one (1) year with an option for renewal.
94
5. NBI clearance of the applicant owner, or the partners in case of a National Bureau of Investigation
partnership, or in case of corporation, its officers and directors (1
original copy)
6. An affidavit of undertaking (1 original copy) stating among others that Applicant for license
the applicant shall:
 Not support or engage in acts involving illegal recruitment, trafficking
in persons, violation of Anti-Child Labor Law or crimes involving
moral turpitude or similar activities;
 Ensure that DOLE standard recruitment are adhered to by the
parties;
 Not collect any fees whatsoever from the applicants
 Assume full responsibility for all acts of its officers, employees and
representatives in connection with recruitment and placement
activities
7. Designate an Office Manager and an Office Secretary or Clerk who Applicant for license
must be knowledgeable in the preparation and review of documents
8. List of representatives who must be at least college level and/or with
relevant training or experience in the recruitment industry (1 original
copy)
9. Certificate of participation/attendance of agency’s management Concerned DOLE Regional Office
representative to a pre-application seminar (1 photocopy)
1. Get Application Form and the list 1. Provide Application Form None 15 minutes Action Officer
of requirements from the Action and the list of requirements and/or Alternate
Officer or download the form from and explain, if necessary.
the form.
95
2. Submit to Action Officer the filled- 2. Check the completeness of None 15 minutes Action Officer
out application form with the the Application Form and all and/or Alternate
documentary requirements. the documentary
requirements.
2.1. For incomplete

requirement/s and
explain, as may be
3. Get the Order of Payment. 3. For complete documents, None 15 minutes Action Officer
issue Order of Payment. and/or Alternate
Designated Cashier, pay the OR. filing fee
required filing fee and receive
Official Receipt (OR).
5. Evaluate the documents and None 4 days Action Officer
conduct an ocular inspection and/or Alternate
of the office premises and
equipment.
6. Approve/Deny application for None 2 days Regional Director
license. or his duly
authorized
representative
5. Get Order of Payment for license 7. For approved application, None 15 minutes Action Officer
fee. issue Order of Payment. and/or Alternate
96
6. Bring the order of payment to the 8. Receive payment and issue P15,000.00 – 15 minutes Action Officer
Designated Cashier, pay the OR. license fee; and/or Alternate
required license fee, post cash
bond & surety bond and receive P50,000.00 –
Official Receipt (OR). cash bond;
P100,000.00 –
surety bond
7. Receive the license. 9. Issue the license valid for 3 None 15 minutes Action Officer
years. and/or Alternate
Note:
Renewal of authority to operate
branch office is not earlier than 60
days but not later than 10 days
before its expiration.
TOTAL P170,000.00 6 days, 1
hour, 45
minutes
97
14. Application for Authority to Operate Branch Office of a Private Employment Agency
workers, locally xxx under such guidelines, rules and regulations as maybe issued by the Secretary of Labor.

locally
1. DOLE PRS Application form (1 original copy) DOLE ROs

2. Proof of payment of filing fee of Php2,000.00 (1 copy) DOLE ROs
3. Valid license (1 certified copy) DOLE ROs
4. Organizational structure of the branch office, including duly notarized Licensed agency owner
appointments (1 copy)
5. NBI clearance of the branch manager and staff members (1 original National Bureau of Investigation
copy)
6. Bio-data and one passport-size picture of the branch manager and staff Licensed agency owner
members (1 original copy each for every staff member)
7. Certification that the branch office has an office space with a minimum Licensed agency owner
floor area of 50 square meters for the exclusive use of the branch office
(1 original copy)
98
1. Get application form and the list of 1. Provide Application Form None 15 minutes Action Officer
requirements from the Action and the list of requirements and/or Alternate
Officer or download the form from and explain, if necessary.
the form.
2. Submit to Action Officer the filled 2. Check the completeness of None 15 minutes Action Officer
up application form with the the Application Form and all and/or Alternate
documentary requirements. the documentary
requirements.
2.1. For incomplete

requirement/s and
explain, as may be
3. Get the Order of Payment. 3. For complete documents, None 15 minutes Action Officer
issue Order of Payment. and/or Alternate
Designated Cashier, pay the OR. filing fee
required filing fee and receive
Official Receipt (OR).
5. Evaluate the documents and 4 days Action Officer
conduct an ocular inspection and/or Alternate
of the branch office.
99
6. Approve/Deny application for 2 days Regional Director
license. or his duly
authorized
representative
5. Get Order of Payment for 7. For approved application, 15 minutes Action Officer
registration fee. issue Order of Payment. and/or Alternate

application, issue
Letter of Denial/
Disapproval.
6. Bring the order of payment to the 8. Receive payment and issue P5,000.00 – 15 minutes Action Officer
Designated Cashier, pay the OR. registration fee; and/or Alternate
required registration fee, post P100,000.00 –
surety bond and receive Official Surety Bond
Receipt (OR).
7. Receive the Authority to Operate 9. Issue the authority to operate 15 minutes Action Officer
Branch Office. branch office, the validity of and/or Alternate
which is co-terminus with
Note: license.
Renewal of authority to operate
branch office is not earlier than 60
days but not later than 10 days
before its expiration.
TOTAL P107,000.00 6 days, 1
hour, 45
minutes
100
15. Application for Working Child Permit
Under Republic Act No. 9231, the Department is mandated to protect the working child under allowable work circumstances
against abuse, exploitation and discrimination.
As a rule, no child below 15 years of age shall be employed, permitted or suffered to work, in any public or private establishment
except: 1) when the child works under the sole responsibility of his/her parents or legal guardian, provided that only members
of the child’s family are employed; and 2) when the child’s employment or participation in public entertainment or information
is essential.
A Working Child Permit is issued to any child below 15 years of age before he/she is allowed to commence work, usually on
short-term and per project basis, in a family undertaking or in public entertainment or information.

Type of Transaction: G2B – Government to Businesses
G2C – Government to Client
Who may avail: Employer, parent or guardian of a child below 15 years
of age before engaging him or her in any legitimate work not
prohibited by law
For new application – one copy of each of the following:

1. Notarized and duly accomplished Working Child Permit Application  DOLE Regional and Field Offices
Form  Website of DOLE Regional Offices
2. Proof of schooling (any of the following) Current school of the child applying for permit
 Certificate of Enrollment
 Current School ID
 Certified True Copy of Current Report Card
101
3. If the child is not enrolled, Notarized Affidavit that the child shall be Child’s Parent or Guardian
enrolled in the next school year
4. Authenticated copy of the child’s Birth Certificate Philippine Statistics Authority or City/Municipal
or Certificate of Late Registration of Birth (1 photocopy) Registrar
5. Medical Certificate (valid within 1 month from date of issuance) Issued by a licensed physician showing the
indicating that the child is fit to work (1 original copy) physician’s full name, signature and license
number
6. Two (2) passport size photographs of the child Child’s Parent or Guardian
7. Any valid government issued ID or document to establish the identity of Authorized government offices
the parent/guardian
8. When the employer is in public entertainment or information
 Certified true copy of the employer’s business permit or Mayor’s City or Municipal Government
permit
 Notarized Employment Contract between the employer and the Employer
child’s parents or guardian
9. When the employer is the parent, guardian or a family member other Child’s Parent or Guardian
than the parent of the child:
 For legal guardian – Authenticated proof of legal guardianship
 For family member – Proof of relationship to the child
10. Application fee (P100.00)
Additional requirements for persons exercising substitute parental authority
over the child in case of death, absence or unsuitability of both parents and
in the absence of a legal guardian:
1. Proof of relationship to the child; (e.g. birth certificate, marriage Philippine Statistics Authority or City/Municipal
contract) Registrar
2. Notarized affidavit explaining the reason for exercising substitute Person exercising substitute parental authority
parental authority over the child
102
1. Submit to Action Officer of DOLE 1. Check the completeness of None 30 minutes Action Officer or
Regional/Field Office having the Application Form and Alternate
jurisdiction over the workplace of documentary requirements.
the child the filled-out application
form together with the 2. Receive the application form
documentary requirements at and documentary
least three (3) days prior to requirements.
shooting/taping/event.
2.1. If not complete, return
The WCP application form may be to the client the
downloaded from the DOLE application form and
documentary
website or may be secured from
requirements indicating
the Action Officer at the DOLE the lacking
Regional/Field Offices. requirement/s. In such
case the application is
deemed not filed.
2. Attend interview/ 3. For applicants with complete None 30 minutes Action Officer or
orientation on scheduled date. documents, schedule the Alternate
interview/orientation:
3.1. Immediately – if the

parent/guardian and
employer or the child
himself/herself as may
be appropriate, are
present at the time of
filing the application
3.2. Within the next two
working days – if the
103
parent/guardian and
employer or the child
himself/herself as may
be appropriate, are not
present at the time of
filing the application.
4. Process request and review None 1 hour Action Officer or
documents. Alternate, TSSD
Chief/Provincial
4.1. If disapproved, issue Field Office Head
Letter of Denial to the
applicant.
3. Get the order of payment 4.2. If approved, issue order
of payment.
4. Bring the OR to the Action Officer 5. Issue claim stub. None 10 minutes Action Officer or
and receive claim stub. Alternate
6. Prepare the WCP to be None 4 hours Action Officer or
approved/signed by the Alternate
Regional/ Provincial Director.
Note:
Validity period of the WCP is
based on the employment
contract but not to exceed one
(1) year.
5. Present the claim stub and get the 7. Release the WCP on the None 10 minutes Action Officer or
WCP from the Action Officer on the scheduled release date. Alternate
scheduled date and time.
104
filed the application, submit a
letter of authorization together a
photocopy of their IDs.
Filer/applicant and authorized

representative must present
original ID for verification
purposes.
TOTAL P100.00 6 hours, 30
minutes
105
16. Application for Sugar Workers’ Maternity Benefit Claim
The Sugar Workers’ Maternity Benefit Program is implemented by virtue of Republic Act No. 6982 or the Sugar Act of 1991
which aims to provide financial assistance of P5,000 to qualified women sugar workers to defray expenses for every delivery
or therapeutic abortion.
A woman sugar worker is only allowed to claim the maternity benefit on her first four deliveries.

Who may avail: The Sugar Workers’ Maternity Benefit Program shall cover mill and field workers
including small farm cultivators, subject to the following conditions:
 In case of a woman sugar worker who is currently employed, the worker‐claimant

must have rendered at least ninety days (90) days of continuous or aggregate
service during the current crop year or the last crop year immediately prior to
such delivery.
 An unemployed woman sugar worker shall be entitled to this maternity benefit if

she has a record of service in a sugar mill or sugar farm of at least ninety (90)
days for the last crop year immediately prior to her delivery.
 In case of small farm cultivator, she must have milled her canes within the
current crop year or the crop year immediately prior to such delivery.
 The maternity benefit shall be paid only for the first four deliveries of the claimant
reckoned from the effectivity of the Act.
A woman sugar worker who is a managerial employee is not covered and therefore not
entitled to maternity benefits.
106
1. As general rule, filing shall be done after delivery. However, it may be

filed not earlier than the 7th month.
2. A claim for maternity benefit shall be filed with the Regional Office or in DOLE Regional/Provincial/Field Office;
its Provincial Office, accredited Planters’ Association or Cooperative and
Mill through their accredited representatives having jurisdiction over the Accredited Planters’ Association or Cooperative and
workplace or residence of the covered woman worker using the Mill through their accredited representatives having
prescribed application form within three (3) years counted from the date jurisdiction over the workplace or residence of the
of her delivery or abortion, otherwise her claim shall be barred. covered woman worker
3. The application for the maternity benefit must be supported by the
following documents:
i. If the claim is filed before delivery not earlier than the 7th‐month
of her pregnancy
a. Original or duly authenticated medical certificate (1 copy) A physician or hospital or rural health unit attesting
to the fact of pregnancy
b. Original or certified true copy of latest Cash Bonus Fund (CBF) Planters’ Association/Planter
special payroll (1 copy)
ii. If the claim is filed after her delivery or abortion
a. In case of full‐term/complete delivery (live/still birth):
o Certified true copy of certificate of live birth (1 copy); or Local Civil Registrar
o In case of unavailability of the same, a duly notarized affidavit, Claimant and attending physician, a registered
attesting to the fact of delivery or childbirth (1 copy); and nurse or midwife or “komadrona”
o Original or certified true copy of latest CBF Special payroll (one Planters’ Association/Planter
copy)
b. In case of therapeutic abortion
o Medical certificate attesting to the fact that abortion was Physician
performed to save life of the pregnant woman and/or
preserve the woman’s physical or mental health; and
o Original/certified true copy of latest CBF special payroll Planters’ Association/Planter
iii. In cases where the claimant woman sugar worker cannot claim the
benefit, the following may be allowed to file in her behalf subject to
107
the additional requirements as maybe required, such as authority

from the worker‐claimant and evidence of relationship:
a. Legitimate spouse
b. Child of legal age
c. Parent
d. Legitimate brother or sister
iv. In case the claimant is a small farm cultivator, in addition to the
requirements provided under items (ii)a or (ii)b as applicable, the
claimant shall submit the following:
a. Certificate of membership of the sugar worker specifying that the Planters' Association (for affiliated
claimant is: planters)/Sugar Mill (for unaffiliated planters)
o A small farm cultivator with five (5) hectares and below
and directly worked by herself or with the help of immediate
household members; and
o Currently milling at the time of her delivery.
Validity of Claim:
Within three (3) years counted from the date of her delivery or abortion.
1. Get application form (Sugar 1. Provide the claimant with the None 15 minutes Action Officer or
Workers’ Maternity Benefit Claim application form and list of alternate
Application Form) and a list of the required supporting
required supporting documents documents. Explain the
from the Action Officer. process and required
documents to the client/
applicant.
2. Submit the duly accomplished 2. Check whether the submitted None 15 minutes Action Officer or
application form together with the application form is properly alternate
accomplished/filled-out and
108
required supporting documents to provided supporting
the Action Officer. documents are complete.
3. Listen to the explanation. Supply 2.1. If the application form is

the deficiencies noted by the not properly
Action Officer on the application accomplished or
form or provide the lacking supporting documents
supporting documents. are incomplete, return
all the documents to the
client and explain the
specific deficiencies or
reasons why the claim
may not be considered
as filed.
4. Get the claim stub. 2.2. If the application form is
and supporting
documents are
complete, accomplish
and provide the client
with the claim stub
indicating the expected
date of release of the
benefits. Inform the
client that the office will
conduct further
verification of the claim
and the submitted
Explain to the client that
109
the office may still
contact them, if deemed
necessary.
3. Perform checking and None 10 days Action Officer or
verification of claim and alternate,
supporting documents Regional Director
submitted by the client.
3.1. The Action Officer may

perform phone or field
verification and
coordinate with the
concerned Local
Government Unit or
other offices which
issued the supporting
documents provided
by the client.
4. Endorse the claim for

approval of the Regional
Director, if found proper.
4.1. If there are established

concerns on the
legitimacy of the claim
or on the authenticity
of provided supporting
documents, contact
110
the client and explain
the reason why the
claim cannot be
processed.
5. Prepare the Disbursement None 5 days Action Officer or
Vouchers and other alternate
necessary accounting
documents for processing by
concerned DOLE personnel
and approval by the
Regional Director.
5. Receive the check corresponding 6. Release the check None 15 minutes Action Officer or
to the amount of benefits from the corresponding to the benefits alternate
program. to be received by the client.
Ensure that all accounting 6.1. Ensure that the client

documents are properly signed. will properly sign all
the necessary
accounting
documents as proof of
receipt of benefits.
minutes
111
17. Application for Sugar Workers’ Death Benefit Claim
The Sugar Workers’ Death Benefit Program is another component of the Social Amelioration Program (SAP) in the Sugar
Industry under R.A. 6982.
The program aims to give financial assistance in the amount of P10,000.00 to defray the cost of funeral and other expenses
upon death of a qualified sugar worker.

Type of Transaction: Government to Citizen (G2C)
Who may avail: The sugar workers’ death benefit program shall cover mill and field workers including
small farm cultivators, subject to the following conditions:
a. In the case of mill worker or field worker who is currently employed, the deceased
must have been employed by the mills, planters or contractors for at least three
(3) months of continuous or aggregate service within the current crop year or the
crop year immediately prior to his or her death;
b. In the case of a worker who is no longer employed or has been separated from
employment due to work related reasons at the time of his or her death, he or
she must have rendered at least five (5) years of continuous or aggregate service
as a worker or employee of a sugar farm or mill, and his or her death occurred
within a period of three (3) years from the date of his or her last day of
employment.
c. In the case of small farm cultivator, the deceased must have milled his or her
canes within the current crop year or crop year immediately prior to his or her
death.
112
1. A death benefit claim shall be filed with the Regional Office or in its DOLE Regional/Provincial/Field Office;
Provincial Office, accredited Planters’ Association/Cooperatives and
Mill through their respective accredited representatives having Accredited Planters’ Association or Cooperative
jurisdiction over the workplace or residence of the deceased using the and Mill through their accredited representatives
prescribed application form within the three (3) years counted from the having jurisdiction over the workplace or residence
date of the death of such covered workers, otherwise the claim shall be of the covered worker.
barred.
2. The application shall be supported by an affidavit executed by the
claimant attesting to relationship with the deceased covered worker,
and the fact that claimant is the beneficiary to the exclusion of the
others. The affidavit shall be accompanied by the following basic
documents:
a. Copy of Death Certificate of the deceased sugar worker subject to Local Civil Registrar
presentation of the original copy.
b. Copy of the CBF special payroll certified by the employer which will Planters’ Association/Planter/Sugar Mill
match or is the same as the file copy of the RO.
3. If claimant is the legitimate spouse of the deceased, in Local Civil Registrar
addition to the documentary requirements provided under item no. 2,
the claimant shall submit the true copy of marriage certificate/contract
duly certified by the LCR.
4. If claimant is a child of the deceased, in addition to the documentary Local Civil Registrar
requirements provided for under item no. 2, the claimant shall submit a
copy of his or her birth certificate (indicating that the deceased is one of
his or her parents), or adoption certificate of claimant certified by the
LCR;
5. If the claimant is a legitimate ascendant, in addition to the Local Civil Registrar
documentary requirements provided under item no. 2, the claimant shall
submit the true copy of birth certificate of deceased sugar worker
certified by the LCR.
113
6. If the claimant is a legitimate brother or sister, in addition to the Local Civil Registrar
documentary requirements provided under item no. 2, the claimant shall
submit the following:
a. Copy of birth certificate of deceased sugar worker certified by the
LCR;
b. Copy of death certificate of parents certified by the LCR; and
c. Copy of birth certificate of claimant certified by the LCR.
7. If the deceased is a small farm cultivator, in addition to the basic
documents establishing the relationship of the claimant with the
deceased, the claimant shall submit the following:
a. Certificate of membership specifying that the deceased was: Planters' Association (for affiliated planters) or
 a small farm cultivator with five (5) hectares and below directly Sugar Mill (for unaffiliated planters)
worked by himself or with the help of immediate household
members; and
 currently milling at the time of his/her death.
8. If the claimant is a third party who defrayed cost of burial and related
expenses, in addition to the documentary requirements provided
under item no. 2, establishing the identity of the deceased, the third‐
party claimant shall submit the following:
a. Joint affidavit and waiver of the beneficiary attesting to the fact and Third party and immediate family
circumstances of assistance rendered/ extended by the third party to
the immediate heir/s of the deceased and waiving the beneficiary’s
claim over the benefit; and
b. Receipt/s of burial expenses certified under oath by the claimant. Third party
Validity of Claim
Within three (3) years counted from the date of death of the covered
worker.
114
1. Get application form (Sugar 1. Provide the claimant with the None 15 minutes Action Officer or
Workers’ Death Benefit Claim application form and list of alternate
Application Form) and a list of the required supporting
required supporting documents documents. Explain the
from the Action Officer. process and required
documents to the client/
applicant.
Submit the duly accomplished 2. Check whether the submitted None 15 minutes Action Officer or
application form together with the application form is properly alternate
required supporting documents to accomplished/filled-out and
the Action Officer. provided supporting
documents are complete.
2. Listen to the explanation. Supply 2.1. If the application form is

the deficiencies noted by the not properly
Action Officer on the application accomplished or
form or provide the lacking supporting documents
supporting documents. are incomplete, return all
the documents to the
specific deficiencies or
reasons why the claim
may not be considered as
filed.
3. Get the claim stub. 2.2. If the application form is
and supporting
documents are and
complete, accomplish
115
and provide the client
with the claim stub
indicating the expected
date of release of the
benefits. Inform the
client that the office will
conduct further
verification of the claim
and the submitted
Explain to the client that
the office may still
contact them, if deemed
necessary.
3. Perform checking and None 10 days Action Officer or
verification of claim and alternate,
supporting documents Regional Director
submitted by the client.
3.1. The Action Officer may

perform phone or field
verification and
coordinate with the
concerned Local
Government Unit or
other offices which
issued the supporting
documents provided
by the client.
116
4. Endorse the claim for
approval of the Regional
Director, if found proper.
4.1. If there are established

concerns on the
legitimacy of the claim
or on the authenticity of
provided supporting
documents, contact the
reason why the claim
cannot be processed.
5. Prepare the Disbursement None 5 days Action Officer or
Vouchers and other alternate
documents for processing by
concerned DOLE personnel
and approval by the
Regional Director.
4. Receive the check corresponding 6. Release the check None 15 minutes Action Officer or
to the amount of benefits from the corresponding to the benefits alternate
program. to be received by the client.
Ensure that all accounting 6.1. Ensure that the client

documents are properly signed. will properly sign all the
documents as proof of
receipt of benefits.
117
minutes
118
18. Application for Accreditation of Co-Partner
The accreditation of co-partners (ACPs) is governed by the provisions of COA Circular No. 2012-001 entitled “Prescribing the
Revised Guidelines and Documentary Requirements for Common Government Transactions and COA Circular No. 2007-001
dated October 25, 2007 entitled “Revised Guidelines in the Granting, Utilization, Accounting and Auditing of the Funds
Released to Non-Government Organizations/People’s Organizations (NGOs/POs)”.
For this purpose, accreditation is the acceptance by the DOLE of the NGO, PO, Government Organization (GO) or Local
Government Unit (LGU) to implement the former’s project after proper verification and validation of required documents.
Office or Division: DOLE Regional/Provincial/Field Offices

Type of Transaction: Government to Citizen (G2C)
Government to Business Entity (G2B)
Who may avail:  Peoples’/Workers’ Organizations
 Private Sector Unions/Federations
 Cooperatives
 Church-Based Organizations
 Private Educational Institutions
 Private Foundations
A. For Peoples’/Workers’ Organizations, Private Sector Unions/

Federations, Cooperatives, Church-Based Organizations, Private
Educational Institutions, and Private Foundations
1. Duly accomplished and signed application form (in 4 sets) DOLE Regional/Provincial/Field Office
2. Certificate of Registration Securities and Exchange Commission (SEC) or
Cooperative Development Authority (CDA) or the
DOLE
3. Authenticated copy of the latest Articles of Incorporation in the case of Applicant, SEC, CDA, as applicable
a corporation, or the Articles of Cooperation in the case of cooperative,
119
or Constitution and By-laws in the case of unions/associations, showing

the original incorporators/organizers and the Secretary’s Certificate for
incumbent officers, together with the Certificate of Filing with the
SEC/Certificate of Approval by the CDA
4. Audited financial reports for the past three (3) years preceding the date Applicant
of project implementation. For applicant which has been in operation
for less than three (3) years, financial reports for the years in operation
and proof of previous implementation of similar projects
5. List and/or photographs of similar projects previously completed, if any, Applicant
indicating the source of funds for implementation
6. Sworn affidavit of the secretary of the applicant organization/entity that Applicant
none of its incorporators, organizers, directors or officers is an agent of
or related by consanguinity or affinity up to the fourth civil degree to the
official of the agency authorized to process and/or approve proposed
Memorandum of Agreement (MOA), and release funds
1. Get the DOLE ACP Application 1. Provide DOLE ACP None 15 minutes Action Officer
Form and the list of requirements Application Form and the list and/or Alternate
and fill-out the form. of requirements.
2. Submit the filled-out application 2. Check the completeness of None 30 minutes Action Officer
form with the documentary the form and documentary and/or Alternate
requirements attached. requirements.
2.1. If application and/or

requirements are not
120
requirement/s and
explain, as may be
deemed not filed.
date and time of release of issue claim stub
Accreditation Certificate. indicating the date and
time of release of
Accreditation Certificate.
Issue claim stub
indicating the date and
time of release of
Accreditation Certificate.
3. Conduct ocular site None 10 days Action Officer
inspection and verification of and/or Alternate
documents submitted
4. Review and recommend for TSSD Chief
approval/disapproval of
application.
5. Approve/Disapprove Regional Director
application for accreditation.
4. Present the claim stub to the 6. Release the Accreditation None 15 minutes Action Officer
Action Officer on the scheduled Certificate or Notice of and/or Alternate
date and get the Accreditation Disapproval on the
Certificate or Notice of scheduled date of release.
Disapproval.

service is other than the one filing
121
the application, submit an
Authorization letter together with
photocopy of their ID
Representative to present original
copies for verification purposes.
hour
122
19. Application for Livelihood Project Assistance
The beneficiaries of the DOLE Integrated Livelihood Program (DILP) could venture in either individual or group undertaking.
Access to livelihood assistance could either be through Direct Administration by the DOLE Regional/Provincial/Field Offices
or through an Accredited Co-Partner (ACP) of DOLE to wit: peoples’/workers’ organization, union, association, federation,
cooperative, business association, church-based organization, educational institution, or private foundation.
The ACPs could act as the proponent who will render technical assistance to the DILP beneficiaries or as the direct beneficiary
of the program.
Funds released to these ACPs is likewise governed by the provisions of COA Circular No. 2012-001 entitled “Prescribing the
Revised Guidelines and Documentary Requirements for Common Government Transactions” and COA Circular No. 2007-001
dated October 25, 2007 entitled “Revised Guidelines in the Granting, Utilization, Accounting and Auditing of the Funds
Released to Non-Government Organizations/Peoples’ Organizations (NGOs/POs)”.
The funds granted to the ACPs shall retain their character as public funds.
Office or Division: DOLE Regional/Provincial/Field Offices

G2B –Government to Business Entity
Who may avail:  Accredited Co-Partners such as Non-Government Organizations and Private
Organizations
 National Government Agencies (NGAs)
 Local Government Units (LGUs)
 State Universities and Colleges (SUCs)
Beneficiaries:
Working poor, vulnerable and marginalized workers such as:
 Self-employed with insufficient income
123

Marginalized and landless farmers

Marginalized fisherfolks

Unpaid family workers

Women and youth

Low/minimum wage earners and seasonal workers

Workers displaced or to be displaced as a result of natural disasters or closure of
establishment, retrenchment, termination
 Persons with disability (PWDs)
 Senior Citizens
 Indigenous peoples
 Parents/guardians of child workers
 Rebel returnees
 Victims of armed conflict
A. For NGAs including LGUs and SUCs as ACP

1. Application letter duly signed by the authorized officials, i.e. Local Chief Proponent
Executive (LCE), Chairman/President, Cabinet Secretary, Directors,
among others, addressed to the DOLE Regional Director
2. Detailed project proposal which is duly approved/signed by the Proponent
authorized officials as enumerated in #1 above and indicating equity
3. For LGUs and SUCs, Board or Sangguniang Bayan (SB) Resolution LGUs and SUCs
authorizing an official to enter into a Memorandum of Agreement
(MOA) to avail of DOLE livelihood
4. Individual beneficiary profile (with picture) and proponent ACP profile DOLE Regional/Provincial/Field Office
5. MOA between the parties. DOLE Regional/Provincial/Field Office
6. For LGUs (City, Provincial/Municipal), a copy of the portion of their LGUs
Local Development Plan referring to Labor and Employment/Social
Services with detailed estimates of Approved Project Expenditures or
Estimated Expenses
124
7. Certification from the DOLE Regional Office’s Accountant that the DOLE Regional Office Accounting Unit
previous cash advance granted has been liquidated and stamped
received by Commission on Audit
Note: A Focal Person shall be designated by the NGAs, LGUs or SUCs to

coordinate and transact with DOLE in the availment of programs and
services.
B. For other Types of ACPs
1. Application letter by the ACP addressed to the DOLE Regional Director Proponent
2. Detailed and duly signed Project Proposal from the ACP Proponent
(indicating/showing that the ACP has equity equivalent to at least 20%
of the total project cost)
3. Individual Beneficiary Profile (with picture) and Proponent ACP Profile DOLE Regional/Provincial/Field Office
4. Copy of ACP Certificate of Accreditation Proponent
5. Board Resolution authorizing a representative to enter into a MOA Proponent
6. MOA between DOLE RO and the ACP DOLE Regional/Provincial/Field Office
7. Audited financial reports (statements) for the past three (3) years Proponent
preceding the date of project implementation. For applicant which has
been in operation for less than three (3) years, financial reports for the
years in operation and proof of previous implementation of similar
projects.
8. Disclosure of other related business, if any Proponent
9. Work and financial plan and sources of and details of proponent’s Proponent
equity participation in the project
10. List and/or photographs of similar projects previously completed, if any, Proponent
indicating the source of funds for implementation
11. Sworn affidavit of the secretary of the applicant organization/entity that Proponent
none of its incorporators, organizers, directors or officer’s is an agent of
or related by consanguinity or affinity up to the fourth civil degree to the
125
official of the agency authorized to process and/or approve proposed

MOA, and release funds
12. Certificate from the DOLE RO’s Accountant that the previous cash DOLE Regional Office Accounting Unit
advance granted has been liquidated and stamped received by the
COA.
1. Get the list of requirements for 1. Provide the list of None 15 minutes Action Officer
application for livelihood project requirements for availment and/or Alternate
assistance and the pro-forma of livelihood assistance and
project proposal/business plan the pro-forma project
format from the Action Officer proposal/business plan.
2. Submit the project 2. Check the completeness of None 3 days PO/FO Action
proposal/business plan with the the proposal and Officer
documentary requirements documentary requirements.
2.1. If incomplete, notify the

proponent and return the
application.
2.2. If complete, conduct
initial evaluation of
proposal.
2.3. If met the required rating,
endorse the evaluation to
DOLE Regional Office –
Technical Support
Services Division.
3. Validate and concur on the None 7 days Regional
result of the evaluation, as
126
indicated in the project Project
appraisal report. Management
Team
3.1. Recommend for
approval/ disapproval.
4. Approve/Disapprove the None 3 days Regional Director
project proposal and the
grant of livelihood project
assistance.
3. Receive Notice of Approval and a 4.1. If viable and approved, Action Officer
copy of the proposed MOA with release the Notice of and/or Alternate
schedule of the MOA signing or Approval and proposed
Notice of Disapproval, as the MOA or if not approved
case may be, thru fax, email or and not viable, release a
mail. Notice of Disapproval
citing the reasons and
deficiency/ies noted.
4.2. Include/line up the
approved proposal in the
priority list for funding.
Note:
The release of funds is not
included in the 10-day
processing time because
funds/grants for POs are
subject to funds availability.
minutes
127
Philippine Overseas Labor Office
External Services
128
1. Verification of Overseas Employment Documents
Verification of overseas employment documents at post provide for a built-in mechanism for verifying overseas employment
documents as a requisite to authentication with Section 21 of the Labor Code and the rules of POEA. It aims to protect the
interest of Filipino Workers abroad pursuant to EO 1022 and its implementing rules and regulations per Jt.
DOLE/DFA/DBM/DOF/COA Circular No. 3-99.
Office or Division: Philippine Overseas Labor Offices

Who may avail:  OFWs
 Employer/s
 Foreign Recruitment Agencies (FRAs)
For Employment Contract

1. Photocopy of the passport of the OFW Applicant
2. Authority to work or equivalent Work Permit from the host country Applicant
3. Photocopy of the Plane Ticket Applicant
4. Proof Visa Approval (if applicable) Applicant
5. Photocopy of the passport or valid/national ID of the employer Employer/FRA
6. Photocopy of the Verified Job Order (JO) Employer/FRA
7. Valid Official Receipt for OWWA Membership OWWA
For Recruitment Agreement (RA)/Service Agreement (Land-based) or
Manning Agreement (Sea-based)
1. Photocopy of valid POEA License Recruitment Agency
2. Legal personality of the employer/principal (e.g. equivalent SEC/DTI Employer/Principal
registration of the employer/principal or company; equivalent DOLE
license/ authority to recruit)
3. Proof of financial capability of the employer/principal Employer/Principal
129
4. Legal personality of the employer/principal (e.g. equivalent SEC/DTI

registration of the employer/principal or company; equivalent Ship
registration
5. Proof of financial capability of the employer/principal Employer/Principal
For Special Power of Attorney (SPA)
1. Photocopy of valid POEA license Recruitment Agency
2. Legal personality of the employer/principal (e.g. equivalent SEC/DTI Employer/Principal
registration of the employer/principal or company)
3. Equivalent DOLE license/authority to recruit from the Host Country DOLE
For Proof of Visa Availability (if necessary)
1. Photocopy of the passport of the OFW Applicant
2. Authority to work or equivalent Work Permit from the host country Applicant
3. Photocopy of the passport or valid/ national ID of the employer Employer/Foreign Recruitment Agency
For Job Order (JO) or Manpower Request with Master/Model
Employment Contract of Employment
1. Photocopy of valid POEA license POEA
2. Legal personality of the Recruitment Agency/employer/principal (e.g. Employer/Principal
equivalent DOLE license/ authority of the recruitment agency)
3. Photocopy of passport or valid/national ID of the Employer/signatory Employer
of all the documents
4. Master/Model Contract of Employment Employer
5. Letter requesting the foreign recruitment agency to do the Requesting Employer
recruitment for the company
6. Legal personality of the employer/ principal (e.g. \ equivalent SEC/ Requesting Employer
DTI registration with proof of financial capability)
7. Photocopy of passport or valid/national ID of the Employer/signatory Requesting Employer
of all the documents
8. Particulars (e.g. no. of OFW per position with the corresponding Requesting Employer
salary rates)
130
9. Other related documents as may be necessary, i.e. Master/Model Requesting Employer

Contract of Employment
1. Get the list of requirements from 1. Provide list of requirements. None 5 minutes Administrative
the Action Officer. Staff
2. Submit to Action Officer the 2. Check the completeness of None 30 minutes Administrative
original documents to be verified the form and documentary Staff
with the documentary requirements.
requirements.
2.1. Return the application
form and documents to
the client indicating the
lacking requirement/s and
explain, as may be
necessary.
Application is deemed not

filed.
3. Pay the required Verification fee 3. Conduct interview, as may US $10 or its 4 hours Administrative
to POLO window and receive be deemed necessary. equivalent in Staff
Official Receipt (OR) indicating Receive payment, stamps local currency
the release date and time and OR with the release date and for individual
Authentication fee at DFA time and issue OR. contract of
cashier/window. employment
/Master Model or
Pro-Forma
Contract, Proof
of Visa,
Availability, Job
131
Order/Manpower
Requests,
Special Power of
Attorney, and
other similar
documents.
US $30 or its
equivalent in
local currency
for Group
Service Contract
of Employment,
Recruitment
Agreement/Man
ning Agreement,
and other similar
contract/
agreement/
document
4. Segregate the Client’s None 20 minutes Administrative
original copy for Staff
authentication and POLO
copy. Chop/stamp the
embassy chop on every
page and the Verification
Fee chop on the last page of
the document.
132
5. Encode/write the details of None 15 minutes Administrative

the payment in the cashbook Staff
in sequential order with the
OR number.
6. Encode/update the index of None 15 minutes Administrative
employer/principal/ Staff
recruitment agency/ JO
profile.
7. Review/check the provisions None 3 hours Administrative
of the contract/ agreement/ Staff, Labor
related documents for Attache/
verification if consistent with
Authorized
the terms & conditions of
employment with the DOLE, Overseas Labor
POEA Rules and Officer in post
Regulations and compliant
with the laws of host country
which are for the benefit of
the Filipino workers.
8. Verify the legal personality of None 2 hours Administrative
the employer/principal, Staff
financial capability of the
employer/principal and
conduct ocular work site
inspection to determine
viability of the project/s, as
may be necessary.
133
9. Transmit the documents for None 4 hours Administrative
authentication to the Staff
Philippine Consular
Office.
4. Present the OR to the Action 10. Release the verified None 1 day Administrative
Officer on the scheduled date and documents on the Staff
claim verified and authenticated scheduled release date and
documents. time.

filed the application, submit the
letter of authorization together
with photocopy of their IDs
Representative- to present original
for verification purposes).
TOTAL US $10 or its 2 days, 6
equivalent in hours, 25
local currency minutes
US $30 or its
equivalent in
local currency
134
2. Issuance of Overseas Employment Certificate (OEC) at Post
Overseas Employment Certificate (OEC) is a clearance issued to Overseas Filipino Workers (OFWs), known as Balik-
Manggagawa (BM) who exit from the Philippines for employment purpose.
Pursuant to Section 35, Migrant Workers and Overseas Filipinos Act 1995 (Republic Act 8042), OFWs shall be exempted
from the payment of travel tax and airport terminal fee upon presentation of the OEC exit clearance which shall serve as:
 Travel exit pass for OFWs at the airports
 An exemption certificate from payment of Travel Tax and airport terminal fee upon presentation to the airline counter
and airport terminal fee counter
 Worker’s guarantee that he/she is covered by government protection and benefits
Office or Division: Philippine Overseas Labor Offices

Who may avail:  OFWs on leave/vacationing or returning to same employer after a specified term of
contract or to same employer who has transferred to another jobsite.
 OFWs who have partially served their present employer
 Undocumented OFWs (tourists, dependents, students, businessman) who became
OFWs and have partially served the same employer
1. Valid passport (1 original, 1 photocopy) Applicant

2. Verified employment contract (1 photocopy) Applicant
3. Copy of plane ticket or printed e-ticket Applicant
4. Balik Manggagawa (BM)- online log on ID and password Applicant
5. Other, as may be necessary – Any proof that OFW is returning to the Applicant
same employer (such as: company ID, employment certificate and visas
if OFW has no record on file at POEA)
135
1. Log in to the BM Online System 1. Assist the client in filling out None 5 minutes POLO
(bmonline.ph) or POEA official the required information. Administrative
webpage (poea.gov.ph) Staff
1.1. Sign up and fill-out the

required online forms and get
an appointment.
2. Visit the POLO on the appointed 2. Validate the data entries. None 5 minutes POLO
time and date and present the Administrative
required documentary Staff
requirements.
3. Pay the required OEC fee and 3. Receive payment, write or P100.00 or its 2 minutes POLO
receive Certificate bearing the encode and print the details equivalent in Administrative
details of the OFW, date and fee on the face of the certificate local currency Staff
paid. and issue the duly signed
and accomplished OEC.
TOTAL P100.00 or its 12 minutes
equivalent in
local currency
136
VI. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISMS

How to send a feedback?
Accomplish the feedback form available in offices/main entrances
of DOLE building/Public Assistance and Complaint Unit
(PACU)/Public Assistance and Complaint Desk (PACD) and drop
in the drop box.
Send your feedback thru email at fms_management@dole.gov.ph.

It will be forwarded to the concerned office for prompt action.
Call the DOLE Hotline 1349.
Visit and talk to the PACU/PACD Officer of the Day.
How feedback is processed? Every week, survey/feedback boxes are collected and delivered to the Office of the
Secretary for the opening and gathering of feedback forms. It will be sent to the EODB
Secretariat for tabulation and analysis.
Results of the feedback are transmitted thru a report to the relevant office for their
information and appropriate action.
How to file a complaint?  Accomplish the feedback form available in offices/main entrances of DOLE
building/PACU/PACD and drop in the drop box.
 Email at fms_management@dole.gov.ph.
 Call the DOLE Hotline 1349.
137
How complaints are processed? Complaints received are forwarded to the relevant office for appropriate action.
The office will be required to submit a reply within 3 working days upon receipt of the
complaint.
The designated employees will give the feedback to the client.

Contact Information of ARTA, PCC, ARTA: complaints@arta.gov.ph
CCB 1-ARTA (2782)
PCC: 8888
CCB: 0908-881-6565 (SMS)
138
VII. List of Offices
Office Address Contact Information
CENTRAL OFFICE
Office of the Secretary 6th – 7th floors, DOLE Building, Muralla cor. 8527-3000 loc. 701
Gen. Luna Sts., Intramuros, Manila
Financial and Management Service 4th floor, General Luna Wing, DOLE Building, 8527-3000 loc. 412
Intramuros, Manila fmsod.dole@yahoo.com
Internal Audit Service 4th floor, Muralla Wing, DOLE Building, 8527-3000 loc. 455
Intramuros, Manila Ias_dole@yahoo.com
Planning Service 6th floor, Muralla Wing, DOLE Building, 8527-3000 loc. 617
Intramuros, Manila ps@dole.gov.ph
Human Resource Development Service 5th floor, Muralla Wing, DOLE Building, 8527-3000 loc. 502
Intramuros, Manila dolehrds.od@gmail.com
Administrative Service 2nd floor, Muralla Wing, DOLE Building, 8527-3000 loc. 202
Intramuros, Manila administrativeservice@gmail.com
Legal Service 6th floor, Muralla Wing, DOLE Building, 8527-3000 loc. 610
Intramuros, Manila dole.ls.od@gmail.com
Information and Publication Service Ground Floor, DOLE Executive Building, 8527-3000 loc. 625
Intramuros, Manila dole_ips@yahoo.com
Bureau of Working Conditions 3rd floor, Muralla Wing, DOLE Building, 8527-3000 loc. 303
Intramuros, Manila bwcsecretary@gmail.com
Bureau of Local Employment 6th Floor, First Intramuros BF Condominium 8528-0087
Corporation, Solana St., cor. Andres Soriano od_ble@yahoo.com
Ave. (Aduana St.), Intramuros, Manila
Bureau of Labor Relations 6th Floor, First Intramuros BF Condominium 8527-2551
Corporation, Solana St., cor. Andres Soriano blr_od@yahoo.com
Ave. (Aduana St.), Intramuros, Manila
Bureau of Workers with Special Concerns 9th Floor, Antonino Building, J. Bocobo St. cor. 8404-3336
TM Kalaw Ave., Ermita, Manila mail@bwsc.dole.gov.ph
139
International Labor Affairs Bureau 3rd Floor, General Luna Wing, DOLE Building, 8527-3000 loc. 102
Intramuros, Manila dole.ilab@ymail.com
REGIONAL OFFICES
DOLE-Cordillera Administrative Region Cabinet Hill, Baguio City (074) 442-2447
(CAR) dolecar88@yahoo.com
DOLE-National Capital Region (NCR) DOLE-NCR Building, 967 Maligaya St., Malate, (02) 310-4018
Manila dolencr2008@gmail.com
DOLE-Regional Office No. 1 (Ilocos Parammata Building B, Biday, San Fernando (072) 607-9981
Region) City, La Union dole_ro1@yahoo.com
DOLE-Regional Office No. 2 (Cagayan Regional Government Center, Carig Sur, (078) 304-5085
Valley) Tuguegarao City, Cagayan doler02@gmail.com
DOLE-Regional Office No. 3 (Central Diosdado Macapagal Regional Government (045) 455-1613
Luzon) Center, Brgy. Maimpis, San Fernando City, dolero3@gmail.com
Pampanga
DOLE-Regional Office No. 4A 3rd and 4th Floors, Andenson Bldg. II, Parian, (049) 545-7360
(CALABARZON) Calamba City, Laguna dolero4a@gmail.com
DOLE-Regional Office No. 4B 3rd Floor, Confil Bldg., Roxas Drive cor. (043) 288-2078
(MIMAROPA) Sampaguita St., Lumangbayan, Calapan City,
Oriental Mindoro
DOLE-Regional Office No. 5 (Bicol Doña Aurora St., Old Albay, Legaspi City (052) 481-0768
Region) ro5dole@yahoo.com
DOLE-Regional Office No. 6 (Western Swan Rose Bldg., Commission Civil St., Jaro, (033) 320-8026
Visayas Region) Iloilo City ro6@dole.gov.ph
DOLE-Regional Office No. 7 (Central 3rd and 4th Floors, DOLE-RO 7 Bldg., Gen. (032) 266-9722
Visayas Region) Maxilom Ave. cor. Gorordo Ave., Cebu City ro7@dole.gov.ph
DOLE-Regional Office No.8 (Eastern DOLE Compound, Trece Martires St., (053) 325-6293
Visayas Region) Tacloban City ro8@dole.gov.ph
DOLE-Regional Office No. 9 (Zamboanga 3rd Floor, QNS Bldg., Vet. Ave. Ext., Tumaga (062) 991-2673
Peninsula Region) Rd., Zamboanga City dole9record@yahoo.com
140
DOLE-Regional Office No. 10 (Northern Trinidad Bldg., Corrales-Yacapin St., Cagayan (088) 858-1658
Mindanao Region) de Oro City dole10imsd@gmail.com
DOLE-Regional Office No. 11 (Davao 4th Floor, AMQ Bldg., cor. Dacudao Ave. and (082) 227-4289
Region) Lakandula St., Agdao, Davao City dole11regionaloffice@gmail.com
DOLE-Regional Office No. 12 102 Acepal Bldg., Mabini Extension, Koronadal (083) 228-2190
(SOCCSKSARGEN) City dole12.ro@gmail.com
DOLE-Regional Office No. 13 (CARAGA Nimfa Tiu Bldg., J. P. Rosales Ave., Butuan (085) 817-2358
Region) City dolecaraga13@gmail.com
PROVINCIAL/FIELD/SATELLITE OFFICES
Cordillera Administrative Region
Abra Field Office 2nd Floor, Calixterio Bldg., Capitulacion St., (074) 752-8593
Zone 1, Bangued, Abra
Apayao Satellite Office New Market Bldg., Luna, Apayao 09458036324
Baguio-Benguet Field Office DOLE-CAR Regional Office, Cabinet Hill, (074) 442-2447
Baguio City
Ifugao Field Office Guimbatan Bldg., Dotal St., Lagawe, Ifugao 09458036325
Kalinga Field Office Batala Bldg., Bulanao, Tabuk, Kalinga 09458036327
Mt. Province Field Office Red Cross Bldg., Bontoc, Mountain Province (074) 602-1001
National Capital Region
CAMANAVA Field Office 5th Floor, Araneta Square Center, Monumento (02) 8282-1842
Circle, Caloocan City dole_camanava@yahoo.com
Manila Field Office 4th Floor, DY International Bldg., 1650 Gen. (02) 8244-1532
Malvar cor. San Marcelino Sts., Malate, Manila dolencr_wawd@yahoo.com
Makati–Pasay Field Office 2nd Floor, 355 ECC Bldg., Sen. Gil J. Puyat (02) 8772-8210
Avenue, Makati City dolencrmpfo@yahoo.com
MUNTAPARLAS Field Office 3rd Floor, Valenzuela Bldg., 263 Alabang- (02) 8815-0086
Zapote Road, Pamplona 3, Las Piñas City mtplfo@yahoo.com
141
PAPAMAMARISAN Field Office 4th Floor, Rudgen II Bldg., 17 Shaw Blvd., Brgy. (02) 8477-3630
San Antonio, Pasig City papamamarisan@yahoo.com
Quezon City Field Office 4th Floor, Arcadia Bldg., Quezon Avenue, 8921-4973
Quezon City dolencrqcfo@yahoo.com
Regional Office No. 1
La Union Field Office So Bldg., #2 F. Ortega Highway, Brgy. Tanqui, (072) 607-2238
San Fernando City, La Union
Ilocos Norte Field Office Pacific Hardware Bldg., Abadilla St., Laoag (077) 772-0727
City, Ilocos Norte
Ilocos Sur Field Office Hollywood Bldg., Rizal St. cor. Escribano St., (077) 604-9250
Vigan City, Ilocos Sur
Central Pangasinan Field Office Gingin Lair Realty, Tambac Highway, Dagupan (075) 515-2590
City, Pangasinan
Western Pangasinan Field Office BHF Rural Bank Inc., Quezon Avenue, (075) 551-4525
Alaminos City, Pangasinan
Rosales Field Office Government Center, Brgy. Carmay, Rosales, (075) 636-4939
Pangasinan
Cagayan – Batanes Field Office DOLE RO2 Bldg., Regional Government (078) 846-8573
Center, Carig Sur, Tuguegarao City, Cagayan dole_cagayanfieldoffice@yahoo.com
Isabela Field Office Building B, Units 9-10 Triton Strip Mall, 0927-250-7534
Alibagu, City of Ilagan, Isabela dole_quirino@yahoo.com
Nueva Vizcaya Field Office Capitol Compound, Bayombong, Nueva (078) 392-0081
Vizcaya dolenvfo@gmail.com
Quirino Field Office San Marcos, Cabarroguis, Quirino (078) 323-3623
Basco Satelite Office Building B, Unit 9-10 Triton Strip Mall (078) 323-3623
Alibagu, Ilagan City, Isabela dole_isabela@yahoo.com
142

Zambales Field Office Macariola Bldg., 2284 Rizal Avenue East 0917 555 6899
Bajac-Bajac, Olongapo City, Zambales dolero3zambales@gmail.com
Aurora Field Office Mabini St., cor. Recto St. Brgy. 1, Baler, Aurora 0917 566 3906
dolero3aurora@gmail.com
Bataan Field Office nd
2 Floor, Loren & Lorna Bldg., Manahan St., (047) 237-7225
Tenejero, Balanga City, Bataan dolero3bataan@gmail.com
Tarlac Field Office nd
2 Floor, MAQS Bldg., Mac Arthur Highway, 0917 554 9718
San Rafael, Tarlac City dolero3tarlac@gmail.com
Bulacan Field Office Mark III Bldg., A. Mabini St., Brgy. Mojon, 0917 771 9233
Malolos City, Bulacan bulacan.dolero3@gmail.com
Nueva Ecija Field Office Annex Bldg. No. 578 Burgos St., Brgy. (044) 940-0756
Sangitan, Cabanatuan City, Nueva Ecija dolero3nuevaecija@gmail.com
Pampanga Field Office rd
3 Floor Plaza Garcia Bldg., Dolores, San (045) 961-7563
Fernando City, Pampanga dolero3pampanga@gmail.com
Clark Satellite Office One-Stop-Shop Center for OFWs Clark (045) 499-3317
Polytechnic dolero3clark@gmail.com
Regional Office No. 4A
Laguna Provincial Office 2nd Floor, Puregold Jr. Bldg., Brgy. Parian, (049) 545-7361
Calamba City, Laguna lpo.dole4a@gmail.com
Cavite Provincial Office One FS Industrial Bldg., Governor’s Drive, (046) 419-0830
Brgy. Hugo Perez, Trece Martires City, Cavite dole_cavite@yahoo.com
Batangas Provincial Office Unit L, The Olan Place Business Center, Brgy. (043) 404-9085
Marawoy, Lipa City, Batangas dole4a.bpo@gmail.com
Rizal Provincial Office 2F J&P Bldg., Soliven Avenue II, Brgy. San (02) 682-1532
Isidro, Cainta, Rizal dole4a_rpo@yahoo.com
Quezon Provincial Office 2F Grand Central Terminal, Lucena City, (042) 710-3023
Quezon dole4a.quezon@yahoo.com
143
Regional Office No. 4B

Occidental Mindoro Field Office 2nd Floor, Gessnec Bldg., Rizal St., San Jose, (043) 457-0463
Occidental Mindoro
Oriental Mindoro Field Office 2nd Floor, CONFIL Bldg., Roxas Drive cor. (043) 288-2272
Sampaguita St., Lumangbayan, Calapan City,
Oriental Mindoro
Marinduque Field Office Casa Del Var II, 22 National Road, Santol, (042) 754-7011
Boac, Marinduque
Romblon Field Office G/F, John Marpee Bldg., Gen. Luna St., Brgy. (042) 567-5777
Dapawan, Odiongan, Romblon
Palawan Field Office 2nd Floor, SIA Bldg., Wescom Road, Brgy. San (048) 433-2208
Pedro, Puerto Princesa City, Palawan
Albay Field Office Ground Floor, DOLE 5 Bl;dg., Doña Aurora St., (052) 480-5987
Old Albay, Legaspi City, Albay dole5albay@yahoo.com
Camarines Norte Field Office 2nd Floor, Barcelona Bldg. II Magallanes, (054) 440-2157
Ilawod, Brgy. 1, Daet, Camarines Norte dole5camnorte@yahoo.com
Camarines Sur Provincial Field Office 2nd Floor, DOLE Bldg., City Hall Compound, J. (054) 473-5826
Miranda Avenue, Naga City, Camarines Sur dole5camsur@yahoo.com
Catanduanes Field Office No. 3 Concepcion Co., Bldg., Virac, (052) 811-2838
Catanduanes dole5catanduanes@yahoo.com
Masbate Provincial Field Office 2nd Floor, Sanchez Bldg., Crossing, Quezon (056) 333-3822
St., Masbate City dole5masbate@yahoo.com
Sorsogon Provincial Field Office 2nd Floor, Pikal Bldg., Magsaysay St., (056) 421-5822
Almendras-Cogon Sorsogon City dole5sorsogon@yahoo.com
Aklan Field Office 2nd Floor, Casa Martelino Bldg., 19 Martyrs St. (036) 500-7107
cor. Goding Ramos St., Kalibo, Aklan
144
Antique Field Office 2nd Floor, Barbaza Multi-Purpose Cooperative (036) 540-7067
Bldg., Cerdeña St., San Jose, Antique
Capiz Field Office Ground Floor, Marlyn Bascos Bldg., Km. 3, (036) 522-5220
Brgy. Lawaan, Roxas City, Capiz
Iloilo Field Office Ground Floor, Swan Rose Bldg., Commission (033) 320-6905
Civil St., Jaro, Iloilo City
Guimaras Field Office 2nd Floor, Gallo Commercial Bldg., San Miguel, 09177236436
Jordan, Guimaras
Negros Occidental Field Office SWLC Bldg., Cootage Road, Bacolod City, (034) 434-2219
Negros Occidental
Tri-City Field Office 4th Floor, DOLE-VII Building, Gen. Maxilom (032) 480-9244
Avenue cor. Gorordo Avenue, Cebu City
Cebu Provincial Field Office 4th Floor, DOLE-VII Building, Gen. Maxilom (032) 266-7424
Avenue cor. Gorordo Avenue, Cebu City
Bohol Field Office 2nd Floor, Tres Reyes Bldg., CPG Avenue, (038) 501-0277
Tagbilaran City, Bohol
Siquijor Field Office Polangyuta, Siquijor, Siquijor (035) 480-9244
Negros Oriental Field Office (035) 422-9741

North Leyte Field Office DOLE Bldg., Trece Martires St., Tacloban City, (053) 832-4067
Leyte dolero8_nlfo@yahoo.com
Western Leyte Field Office Brgy. San Isidro, Owak, Ormoc City, Leyte (053) 561-4518
dolero8_wlfo@yahoo.com
Southern Leyte Field Office Gracel Bldg., Combado, Maasin City, Southern (053) 570-8099
Leyte dolero8_slfo@yahoo.com
Samar Field Office Brgy. Segunda, Ubanon, Catbalogan, Samar (055) 543- 9398
145
dolewesternsamar@yahoo.com
Eastern Samar Field Office Brgy. Alang-Alang, Borongan, Eastern Samar (055) - 560-8594
dolero8_esfo@yahoo.com
Northern Samar Field Office Balite St., Brgy. Calachuchi, Catarman, (055) 500- 9722
Northern Samar dolero8_nsfo@yahoo.com
Biliran Field Office Vicentillo St., Naval, Biliran (053) 500-9765
dolero8_bfo@yahoo.com
Isabela City Field Office G/F F.H.J Bldg., La Piedad, Isabela City, (062) 200 3666
Basilan Province dolebasilan@yahoo.com
Zamboanga City Field Office Room 200, Cortez Bldg., Evangelista St., Sta. (062) 991 33376
Catalina, Zamboanga City dolezambocity@yahoo.com
Zamboanga Del Norte Field Office 2nd Floor, DBP Bldg., Turno, Dipolog City (065) 212-2394
dolezanorte@yahoo.com
Zamboanga Del Sur Field Office 2nd Floor, Limbo Bldg., Roxas cor. Sanson St., (062) 214-2473
San Francisco District, Pagadian City dolezambosur@yahoo.com
Zamboanga Sibugay Field Office Ground Floor, Simon Bldg., Ipil, Zamboanga (062) 333-2267
Sibugay dolesibugay@yahoo.com
Cagayan De Oro City Field Office 3rd Floor Trinidad Bldg., Corrales-Yacapin Sts., (088) 857-2583
Cagayan De Oro City dole10.wmox@gmail.com
Misamis Oriental Field Office 3rd Floor Trinidad Bldg., Corrales-Yacapin Sts., (088) 859-3794
Cagayan De Oro City dole10.emo@gmail.com
Bukidnon Provincial Office Provincial Capitol Ground, Malaybalay City, (088) 813-3401
Bukidnon dole10.bukidnon@gmail.com
Lanao Del Norte Field Office 3rd and 4th Floors, Soda Trade Bldg., Mariano (063) 221-6683
Balledes St. cor. De Leon St., Iligan City, dole10.lanaodelnorte@gmail.com
Lanao Del Norte
146
Misamis Occidental Field Office DOLE Bldg., CEO Compound, Judge M. Euerio dole10.misocc@gmail.com
St., Upper Langcaugan Oroquieta City,
Misamis Occidental
Camiguin Provincial Office 3rd Floor, HH Commercial Bldg., Lagunde (088) 387-0481
Baybay Interior, Poblacion Mambajao, dole10.camiguin@gmail.com
Camiguin
Davao City Field Office 3/F AMQ Bldg., Dacudao Ave. corner (082) 227-8772
Lakandula St., Agdao, Davao City dole11dcfo@gmail.com
Davao Del Norte Field Office G/F Milan Bldg., National Highway, Tagum (084) 216-1437
City, Davao Del Norte dole11dnfo@gmail.com
Davao Del Sur Field Office Jankin Commercial Center, Rizal Ave., Brgy. (082) 553-2597
San Jose Digos City, Davao Del Sur dole11dsfo@gmail.com
Davao Oriental Field Office 1/F Oriental Arcade & suites Bldg., Old Airport (084) 811-3424
Road, Dahican, City of Mati Davao Oriental dole11dofo@gmail.com
Davao Occidental Field Office 0917-138-6131
dole11docfo@gmail.com
ComVal Province Field Office Ground Floor, Merca Bldg., Arabejo St., Purok 0975-038-2809
13 Nabunturan, Compostela Valley Province dole11cvfo@gmail.com
North Cotabato Field Office 2F Roma Bldg., Quezon Blvd., Kidapawan City, (064) 288-1271
North Cotabato dole12.northcot@gmail.com
Cotabato City Field Office Door 6, Roma Building, Sinsuat Avenue, (064) 421-2378
Cotabato City dole12.cc@gmail.com
South Cotabato Field Office 102 Acepal Bldg., Mabini Extension, Koronadal (083) 520-0545
City, South Cotabato dole12.southcot@gmail.com
General Santos City Field Office G/F Meetrovi Bldg., South Osmeña St., (083) 552-3952
General Santos City dole12.sargen@gmail.com
147
Sultan Kudarat Field Office 2nd Floor, Water Market Bldg., Alunan Highway, (065) 200-3929
Tacurong City, Sultan Kudarat dole12.sk@gmail.com
Sarangani Field Office 2nd Floor, CAM Bldg., CP Garcia St., Alabel, (083) 508-0044
Sarangani Province dole12.sarfo@gmail.com
Regional Office No. 13/CARAGA
Agusan del Norte Provincial Office 2nd Floor, Nimfa Tiu Bldg. VII, J.P. Rosales (085) 300-1004
Avenue, Butuan City dole_adn@yahoo.com
Agusan del Sur Provincial Office NGPI Bldg., Brgy. 5 San Francisco, Agusan del (085) 839-5379
Sur dole_ads@yahoo.com
Surigao del Norte Provincial Office 2nd Floor, LML Bldg., National Highway, (086) 310-0622
Surigao City, Surigao del Norte dole.sdnfo@gmail.com
Surigao del Sur Provincial Office 2nd Floor, Eduhome Bldg., Quintos St., Tandag dolesurigaodelsur@gmail.com
City, Surigao del Sur
Province of Dinagat Islands Satellite Office Purok 1, Brgy. San Juan, San Jose, Dinagat 09507742564
Islands dole_pdi@yahoo.com
PHILIPPINE OVERSEAS LABOR OFFICE (POLO)
ASIA
POLO Hong Kong Philippine Consulate General (852) 2866-0640
A16 & 18th Floors, Mass Mutual Tower, 33
Lockhart Road, Wan Chai, Hong Kong
POLO Macau Philippine Consulate General (853) 2871-5039
Unit 1406, 14th Floor AIA Tower, 251A-301, de
Commercial de Macau, Macau SAR
POLO Tokyo Philippine Embassy (813) 6441-0428 / 0478
1-15-5 Roppongi Minato-Ku, Tokyo 106-8537,
Japan
POLO Singapore Philippine Embassy (65) 6737-3977 loc. 107, 134
20 Nassim Road, Singapore 258395
148
POLO Kuala Lumpur Philippine Embassy (603) 2148-4233 loc. 122
No. 1 Changkat Kia Peng, 50450 Kuala
Lumpur, Malaysia
POLO Brunei Darussalam Philippine Embassy (6732) 237-052
Simpang 336, Diplomatic Enclave, Jalan
Kebangsaan, Bandar Seri Begawan, Brunei
Darussalam BA1210
POLO Taipei MECO Labor Center (8862) 2658-9210
2F, Chang Hong New Era Building, 55 & 57
Zhouzi Street, Neihu District 114, Taipei,
Taiwan ROC
POLO Kaohsiung MECO Labor Center (8867) 398-2475
9F-3, No. 80 Minzu 1st Road, San Min District,
Kaohsiung City, Taiwan 807
POLO Taichung MECO Labor Center (8864) 23228836
No. 220, 20th Floor Sec. 2 Taiwan Boulevard
West District, Taichung City 40354, Taiwan
POLO Korea Philippine Embassy (822) 3785-3634 / 35
2nd Floor, 17 Hoenamu-ro, 42-gil, Yongsan-gu,
Seoul 04346, Korea
POLO Australia Philippine Embassy (612) 6273-8882
No. 1 Moonah Place, Yarralumla, ACT 2600,
Australia
MIDDLE EAST
POLO Riyadh Philippine Overseas Labor Office
No. 49 Shat Fairuz, Umm Al Hamam Ash
Sharqi, P.O. Box 94366, Riyadh 12321,
Kingdom of Saudi Arabia
POLO Unaizah Philippine Overseas Labor Office
149
No. 49 Shat Fairuz, Umm Al Hamam Ash
Sharqi, P.O. Box 94366, Riyadh 12321,
POLO Alkhobar Philippine Overseas Labor Office (96613) 894-1846
4th Street Prince Hamoud, Aqrabiya, Alkhobar,
POLO Jeddah Philippine Consulate General (9665) 698-19720
Building No. 4663, Fajer Street, Al Rehab
District 6, P.O. Box 16254, Jeddah 21464
POLO Abu Dhabi Philippine Embassy (9715) 62709157
W-48, Street No. 8, Sector 2-23 Plot 51, Al
Qubaisat, Abu Dhabi, UAE P.O Box 3215
POLO Dubai Philippine Overseas Labor Office (9714) 220-7011
Villa No. 2 Street No. 26, Beirut Street, Al
Qusais 3, P.O. Box 4960 Dubai UAE
POLO Bahrain Philippine Embassy (973)177-40951
Villa 939 Road 3220, Blk 332, Mahooz Area,
PO Box 26681, Kingdom of Bahrain
POLO Kuwait Philippine Embassy (965) 2202-2162 to 65
Villla 816, Block 1, Street 101 corner
Abdullah Abdullaziz Al Humaidi Street, Al
Siddeeq Area, South Surra, State of Kuwait
POLO Lebanon Philippine Embassy (961) 71778241
2nd Floor W Building, Mar Geries Street
Hadath, Baabda, Lebanon 1003
POLO Qatar Philippine Embassy (974) 4488-3858
20th Floor, Al Jazeera Tower
Bldg. 186, Conference Center Street
No. 836, Zone 61, West Bay
Doha, State of Qatar
150
POLO Oman Philippine Embassy (96824) 605-177
House No. 1045, Way No. 305 Al Kharijiyah
Street, Al ShattiQurum, Muscat
POLO Israel Philippine Embassy (9723) 602-2496
18 Bnei Dan Street, Tel-Aviv, Israel
POLO Jordan Philippine Overseas Labor Office (9626) 593-0464
No. 28 113 Al Manar Bldg., Khalil Yaseen Al
Talhouni St., Deir Ghbar Amman, Jordan
POLO Libya Philippine Embassy (21891) 7102382
Gargaresh Road, Km. 7, Hay Andalous, Tripoli,
Libya P.O.Box 12508
POLO Syria Philippine Embassy
56 Hamze IBM Abdul Mutaleb Street, West
Mezzeh, Damascus, Syria
AMERICAS & TRUST TERRITORIES
POLO Washington D.C. Philippine Embassy (1202) 467-9426
1600 Massachusetts Ave., N.W. Washington,
D.C. 20036
POLO Los Angeles Philippine Consulate General
3435 Wilshire Blvd Suite 550, Los Angeles, CA
90010, USA
POLO Toronto Philippine Consulate General (1416) 975-8252
160 Eglinton Avenue East Suite 200, Toronto
Ontario M4P 3B5 Canada
POLO Vancouver Philippine Consulate General (1604) 641-1234
Philippine Overseas Labor Office
Suite 611, World Trade Center Office Complex
999 Canada Place, Vancouver, BC, Canada
V6C3E1
151
EUROPE
POLO Rome Philippine Embassy (3906) 397-46101
Via Delle Medaglie D’Oro, 112-114, 00136
Rome, Italy
POLO Milan Philippine Consulate General (3902) 668-4647
Viale Stelvio 71 – Via Bernina 18, Milan 20159,
Italy
POLO Geneva Philippine Mission to the United Nations (4122) 738-7513
47 Avenue Blanc 1202 Geneva, Switzerland
POLO Madrid Philippine Overseas Labor Office (3491) 577-6755
Calle Serrano 161 Planta Baja
28002, Madrid, Spain
POLO Greece Philippine Embassy (30210) 698-3335
10 Fthiotidos Street, Ambelokipi, Athens,
Greece 115 23
POLO Cyprus Philippine Overseas Labor Office (35722) 106995
Flat 13 4thFlorr, 26 Grivas Digenis Avenue
1066 Nicosia , Cyprus
POLO London Philippine Embassy (44207) 451-1832
6 Suffolk Street, London, SW1Y 4HG
POLO Berlin Philippine Embassy
Kurfűrstendamm 194, 10707, Berlin, Germany
152

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DEPARTMENT OF LABOR AND EMPLOYMENT

Every Filipino Worker attains full, decent and productive employment

IV. Service Pledge:

 External Services Page Number

1. Issuance of Certification from DOLE that a POEA Licensed ………………………………………………… 9

 External Services Page Number

1. Issuance of Certificate of Appearance for Professional ………………………………………………… 38

PHILIPPINE OVERSEAS LABOR OFFICE

1. Verification of Overseas Employment Documents ………………………………………………… 129

2. Issuance of Overseas Employment Certificate (OEC) at Post ………………………………………………… 135

For renewal of license and other purposes:

3.1. Submit to the Office of

Office or Division: Bureau of Labor Relations (BLR)

For Workers’ Association Operating in More Than One Region –

6. Constitution and By-laws (CBL) Applicant labor union

7. Forward Certificate of None (uncontrollable) Records Officer/

10.1. Change status to

Letter requesting for certification (1 original copy) Applicant

Application is deemed not

If the claimant of the Certificate is

Office or Division: Bureau of Working Conditions

1.1. Affix 3 specimen signatures on 1.1. Require the PME/PEE to

If the presented requirements

2.1. If the information/

1. Covering/Transmittal Letter indicating the applicant’s name and contact Applicant

Note: 5 mechanical equipment

Note: Five (5) mechanical

Note: Five (5) mechanical

9.1. Sign the cleared plans. PMTSSD Chief

Note: The submission of the

Note: The cleared fabrication

During the fabrication process,

5.1. If the issues are not

Office or Division: DOLE-Regional Offices (ROs)

If the presented requirements

2.1. If the information/

Office or Division: DOLE Regional and Field Offices

For New Registration/Re-Registration due to establishment’s change of

If the claimant is other than the

Office or Division: DOLE Regional and Field Offices

Comprehensive CSHP – Construction Project Manager, or in his/her absence, the

license certificate of an engineer in charge, if any; (1 photocopy)

2.1. If application form is not

Office or Division: DOLE Regional Offices

For New Applications – 3 copies of the following:

2.1. For complete

5.1. For disapproved

If the claimant of the requested

Office or Division: DOLE-Bureau of Working Conditions (BWC)

Regional Office/Bureau (3 sets-original) Office

4.1. For mechanical

 If during evaluation, there

Note: The claiming of the

18.1. Prepare inspection

Note: Establishment with

Note: The submission of the

Note: DOLE has no control as to

Office or Division: DOLE Regional/Provincial/Field Office

 1 original and 2 photocopies of all application requirements for manual

9.1. Change status to

Office or Division: DOLE Regional/Provincial/Field Office

Creation of Local Chapter –

7. Constitution and By-laws (CBL) Applicant labor union