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Hey Elsa,

Let's get you fixed up!

Response times are sometimes delayed due to the sheer volume of customers we support. Check
out our Help Desk for a range of articles that could get you the answer you need, right now!

Do any of these articles answer your question?

I can't attend anymore - can I get a refund?

If your plans change you can re-sell your ticket via your Ticket Fairy account.
Head to 'My Tickets' and select the... Read more

Yes, close my request View article

Where are my tickets?

Your tickets will have been sent to your registered email address immediately
following purchase. They are also... Read more

Yes, close my request View article

Where can I buy resale tickets?

If you're looking to safely purchase someone's ticket, please ensure you are
doing so through the Ticket Fairy secure... Read more

Yes, close my request View article

 
 I can't attend anymore - can I get a refund?

If your plans change you can re-sell your ticket via your Ticket Fairy account. Head to 'My
Tickets' and select the 'Sell Ticket' option next to your order. The new buyer will receive
an email from Ticket Fairy, taking them through the secure checkout. Once their new
order is confirmed, your ticket is cancelled and you are automatically refunded 100% of
your ticket cost. If the event is SOLD OUT you can opt to sell back to the waitlist,
anonymously!

Does this article answer your question?

Yes, close my request ✘ No

Otherwise, just hold. We strive to respond as quickly as possible.

For future reference, your support ticket number is 122319.

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THETICKETFAIRY

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