Roo" ("| CONTACT CENTER no BAYAN Reported By: MARJORIE L. ROMAN MPA Student ovate~ABSTRACT ine of the reason of the government in creating @ Contac enter ng Bayan is to engage the citizenry more effectively. t 7 of September 2012 launched the CCB at the central office of he Civil Service Commission in Quezon City. CCB provides latforms to have an avenue for the public to air theit jeedback, complains and concerns to any of the government gencies including local government unit (LGUs) to streamnling whether the current systems and procedures of the jovernment is being follows by the government officials o mployees. Contact Center ng Bayan launched due to the einforcement of Republic Act 9485 of the Anti Red Tap+ It is the government's prim the Filipina citizen's direct line in providing feedback on the efficiency of government service delivery end the CCB has continued this role with the passege of Republic Act No. 11032 ry feedback facility that serves as (RA 11032) or the E:back mechanism where citizens can equest information and assi nment frontline service mplaints, ancl feedback 2, and report commendations, appreciatio Memorandum Circular No, 2019-001 or Rule: Regulations (IRR) of RA 11032 provides the CCB In the Citizen's Charter of every tof their complaints mechanism+ Further, in seco: morandum Ci Performance Based Enus (PBB), the CCE keeps track of complaints on the quality of the delivery of government serv CCB facility. As ct of the annual PRE fom FY: to the Al \@ summary on of complaints of government agenciesefficesFEATURES OF CCB * Serves as a centralized contact point where all communications from the public may be routed, logged, responded to, and ultimately distributed to the different government agey 9 proper handling and and follow through if nFEATURES OF CCB © Data out of these communications can be collected, processed, and converted into useful information and reports to assist the government on a evaluation ant improvement . its service delivery to the—=< iplomentation of the C¢Bran rom September 27, 2012 until March 31,2014. There were six ‘agencies inthe piletrun, namely: 01 Civil Service Commission (¢S¢) 02 National Computer Center (NCC) 03 Bureauof internal Revenue (BIR) 04 Philippine Health Insurance Corporation (Philhealth) 5 Department of Health (DOH) Q6 Department of Trade and industry (DTI) OPrimary Objective To Provide an avenue for transacting public to air out their concerns on the quality of the government services in relation to Republic Act Nu, 11032 oF tie Ease of Dving Business and Efficient Government Service Delivery (EODB EGSD) Act of 2018.AntiRed Tape Act (ARTA) of 2007 Republic Act No. 9485 What is the Purpose of ARTA of 2007?CCB (Contact Center ng Bayan) MAY REKLAMO KA BA? Maaring idulog ang mga sumusunod 1-6565° Meg git yo ore osname tog Coal ye 0908 B81 6565 aThe Ease of Doing Business and Efficient Government Service Delivery Act of 2018 Republic Act No. 11032 /\ wlCCB (Contact Center ng Bayan) MAY REKLAMO KA BA? Maaring idulog ang mga sumusunod ms Coat y= 0908 881 6565 Teaco 1-6565° hes lagi yo re coca‘CONCLUSION Contact Center ng Bayan is one of the best and fastest way to air up public complaints, recommendations and concerns to any of the government agencies or institution so that the concern agencies will expedite and resolve the concern of the complainants. Because of CCB is directly reinforced by the Office of the President the complaints received by the office of CCB will disseminate to nt agencies wit and resolution.REFERENCES: ARTAISS staat nips. gerphPeroroe3907HawaamenibfLanbndal