Dilpreet Kaur Rait

E-Mail: dil.rait3@gmail.com

SUMMARY
Focused professional with 6 years of experience in handled E2E processes and help
Key Expertise: - to establish the KPI/SLA metrics.
 Budget Planning & Management
 Team Engagement

EDUCATION

Bachelor’s in Information and Technology Feb ‘15

College Name: Mulund College of Commerce; Board: Maharashtra State Board
Aggregate: 75%

Higher Secondary School Certificate: March ‘12

School Name: NES High School & Jr. College Science; Board: Maharashtra State Board
Aggregate: 75%

Secondary School Certificate: March ‘10

School Name: J.J. Academy; Board: Maharashtra State Board
Aggregate: 90.18 %

PROFESSIONAL EXPERIENCE

HERE Solutions India Pvt. Ltd. Feb ‘16 – Till date

Here Technologies is a Netherlands-based company that provides mapping and location data and related services to individuals and
companies.

Project Coordinator| SME | Database Engineer 2

Executive Summary –
• Executed role of SCRUM MASTER such as conducting Daily Scrum Meet, Sprint Planning, Team Retrospective meeting.
• Executed role of SME for 2 different process, responsibilities include: Developing & maintaining Quality management process,
KPI management, Leave management & Scorecard management, Dashboard reporting as well as maintenance, Budget
forecasting and Spend analysis, Risk analysis, Project responsible & Quality Responsible.
• Problem solving using RCA tools in bridging the gap identified to process the task efficiently.
• Closely engaged with stakeholders to develop process guidelines, communication plan & real time query resolution system.
• Work allocation & Workforce management in handling shrinkages and managing buffer for timely project deliveries.
• Develop and maintain various process related documents enabling efficient operations such as SIPOC, QCDOP, Process Map,
Work instructions, Doubt logs, Stakeholder communication Plan, SOP’s etc.
• Brain storming, innovating and executing multiple best practices in different process to reduce waste and NVA efforts.
• Training and mentoring the team on prevailing and new projects, along with necessary documentation such as training plan,
mentoring plan, learning curve tracker, mentor-mentee program etc.
• Lead various ADHOC projects eradicating manual efforts & generating efficiency.
• Contributed in creation and maintenance of multiple dashboard such as the sprint dashboard, project dashboard, Business
value dashboard, KPI dashboard.
• Providing resolution to JIRA tickets (Doubt logs raised by internal team members).
• Maintain records of individuals KPI, give regular performance feedback to the team.
• Directed and lead Knowledge Management system in multiple process by creating standard procedure and usage of server for
team standardization.
• Worked with proprietary tools, using source material to apply basic navigation attributes.
 • Performing quality checks on data before it goes live on maps.

Significant Highlights –
• Cross-training of entire team thus reducing dependency & realizing efficiency as 1 FTE.
• Awarded as “Rising Star June – 19”, “Rising Star June – 18”, “Rising Star June – 17” for outstanding performance.
• Participated in Quality Week event and won the Quality Week Award in 2016.

SKILLS & PROFICIENCIES

SKILLS:
• Project Risk Identification and Reporting

PROFICIENCIES:
• Documentation – MS Office, Smartsheet, Confluence
• UML Diagrams – MS Visio, Gliffy
• Version Control – SharePoint, Confluence
• Issue & Incident Management – JIRA
• Project Management – Bearing
• Process improvement methods – AGILE, Kanban, Lean Six Sigma
• Data Visualization – Tableau, Excel, Easy BI, MIRO
• Data Analysis – Advance Excel, SQL
• Managing for Daily Improvement (MDI)
• Pareto Chart
• 5 Whys
• 8D/ Root Cause analysis
• Agile Methodology
• HUE/Hive
• AWS Console
• HDFS
• ATHENA
• Oozie console
• Putty/M Putty

TRAINING & CERTIFICATIONS

• PRINCE2® Practitioner – AXELOS

• Agile Scrum Practitioner in the current Project with Sprint Planning.

PERSONAL DETAILS

• NAME: Dilpreet Rait

• DOB: 30th November 1994
• Languages known: English, Hindi, Marathi, Punjabi