SSLT Individual assignment

Sakshi
W21043

Answer 1
Problem Statement
Kid's Togs, a children's clothing and shoe company, wants to raise profit margins by increasing
overall customer happiness, which will lead to more new client referrals and repeat orders from
existing customers. The company has been receiving complaints regarding order errors and delays.
To combat this, the company hopes to offer same-day shipping by shortening lead times and cutting
costs by minimising the number of reworks and returns.
Goal Statement
 Reduce lead times to 3 hours (180 minutes) or fewer in order to dispatch orders received
before 12 p.m. the same day.
 Limit rework to no more than 3% of orders.
 Remove potential wastes and bottlenecks from the entire order fulfilment process.

Answer 2
Create a SIPOC for Arvind’s eye care
Supplier Input Process output Customer
Doctors(Surgeons Patient Registration, Patient Disease Patient
) data adjudication,
Ocular examinations,
refraction,computarised
videography, wave
front, slit lamp
examination, retinal
evaluation, Schrimer
test, Evaluation for
monovision
Nurses Lasers Biometric Refractive
measurements error
Bio- medical Microscope Evaluation by surgeon
Technicians
Laser Technicians Display Panel, Draping
Chiropter, Retinal Speculum
Camera, Positioning of the
Binocular Indirect patient
Ophthalmoscope, Making of Cornea
Manual Placement of suction
Keratometer, ring
Auto refractor, Laser ablation
Slit Lamp, Replacing the flap
Tonometer,
Lensometer,
Retinoscope and
Direct
Ophthalmoscope
 Discharge

Answer 3

VOC CTQ

50% people poor and can't afford eye care and

can't afford the time required for the treatment
because they feed their families on daily wages
Indian Citizen Affected by poor Eye health of merely $1.5
   

Only 20% of the people who need eye care
avail services and treatments
Reaching to the patients in remote area is a
concern. More efforts required on this front
This process requires no surgical skill. Nurses
are trained for it so that Doctors can focus on
their core Job

Routinely measure quality of eye care, clinical

Two Patients in one operating room may be
dangerous and it can affect the quality of eye
care
outcomes and complication rate and publish it.
Surgical complication rates are 50% of UK
hospitals. Strict sterilization process followed.
NABH guidelines followed strictly. Extensive
Documentation and intensive staff education
helps to achieve this results.

Arvind has performed 4million surgeries. Arvind

is doing this in very cost effective manner.
Serving a population equal to UK but spending
How Successful has Arvind Been? merely 1% of their cost for eye care.
   

Answer 4

Pal’s sudden case

What are must be More is good Delighters
Quick Service time offbeat variations on the Higher discount for students
formal offerings
Accuracy in packaging Gift Coupons Extra benefits for frequent
buyers
Hassle free solution Membership card benefits
food that is healthy, high in
quality and safe to consume
Answer 5

VOC CTQ DEFECT MEASURES

Routinely measure
quality of eye care,
clinical outcomes and
complication rate and
publish it. Strict
sterilization process
followed. NABH
past records shows guidelines followed
Two Patients in one the procedures at strictly. Extensive
operating room may Arvind Hospital has Documentation and
be dangerous and it It's absolutely safe. 50% less intensive staff education
can affect the quality Complication rates are Complications than helps to achieve this
of eye care low UK hospital results.
       

Nurses are Allowed to

give Preoperative
Aesthetic Injections. This
process requires no
surgical skill. Nurses are
trained for it so that
Doctors can focus on
their core Job. Local
women employed in
Arvind Hospital is very unskilled job with in
Successful. Arvind has Annual Cost of house training to
performed 4million delivering Eye care in minimise fixed cost.
surgeries. Arvind is UK 1.6Billion Pound AuroLab provides cheap
doing this in very cost whereas for similar lenses for the procedure.
effective manner. cases Arvind's Efficient Vendor
How Successful has Serving a population expenses 13.8 management for
Arvind Been? equal to UK Million Pounds lowering Variable cost.