POSSIBLE GLOBAL INDICATORS

Karlsruhe Brainstorming, 10/12/2020

1. Safety:
1.1. Safety issues: days between accidents, days between incidents, potential risks detected,
closed actions related to safety improvements…
2. Quality:
2.1. Claims PPM
2.2. Claims costs
2.3. Return costs
3. Delivery:
3.1. Freight costs
4. Warehouse:
4.1. Ws/h/op
4.2. Time to deliver
4.3. OTIF
4.4. OOE
5. Supply Chain
5.1. Lost Sales
6. Customer Service
6.1. Phone calls analysis: time on call, number of inbound calls, missing calls, number of
outbound calls
7. Finance
7.1. Valued Inventory with ABC classification
7.2. Time to pay invoices
7.3. Average VCM/ws
8. Sales
8.1. Visits to customers (TSM)
8.2. New customers opened
8.3. Pcs sold
8.4. € sold
9. E-shop
9.1. % of e-shop customers
9.2. Proactive promotion of the e-shop: outbound calls to join new customers to the e-shop

1
 KPI Definition (first approach) Possible Suggested
Temporary base Calculation
1 SHI Safety Combination of: days between accidents, days Daily YTD
Health Index between incidents, potential risks detected, Daily
closed actions related to safety improvements…
2 Q PPM Claims parts Claimed pcs/delivered pcs*1000000 Monhtly YTD
per million
3 Q cost Claims costs € in credit notes / € sold Weekly, MTD
Total € credited monthly YTD
4 R cost Return costs € in returns / € sold Weekly, MTD
Total € credited because of returns AAS monthly YTD
5 F cost Freight costs Freight € / delivered ws Monthly MTD
YTD
6 TPU Time per Ws delivered /operator hours Daily MTD, YTD
unit and
operator
7 LT Lead time Time between the posting of the order to the Daily, weekly, Avg
warehouse and its picking (overnight) monthly, yearly
8 OTIF on time & in 1- Delivery problems / pcs delivered (%) Daily, monthly, MTD, YTD
full yearly
9 OOE Overall Performance x Quality x Availability (where Daily, weekly, Daily, MTD,
Operations Availability = Actual Production Time / Operating monthly, yearly YTD
Effectiveness Time)
10 LS Lost Sales Lost sales / total deliveries (%) Daily, weekly, Daily, MTD,
monthly, yearly YTD
11 Phone Phone yield Combination of: time on call, number of inbound Daily, weekly, Daily, MTD,
calls, missing calls, number of outbound calls, … monthly, yearly YTD
12 ViABC Valued Valued inventory with ABC classification Monthly Monthly
inventory by
ABC
13 PT Payment Percentage of overall invoices paid on time by Monthly Monthly, YTD
timeliness our customers

14 VCM/ws Average VCM € / delivered windscreens Monthly Monthly, YTD

VCM per
windscreen
15 VtC Visits to Number of visits to customers Weekly, MTD
customers monthly, yearly
16 NewC New Numbers of new customers opened in our Daily, weekly, MTD, YTD
customers System monthly, yearly
opened
17 Sales Sales volume Total of units or € sold Daily, weekly, MTD, YTD
monthly, yearly
18 e-Shop e-shop % of customers using our e-shop Daily, monthly, MTD, YTD
customers yearly
19 eS Promo. Proactive Outbound calls to join new customers to the e- Daily, weekly, MTD
promotion shop monthly
of the e-
shop
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